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QUESTIONNAIRE

Name:-

Contact Number:-............................................

E mail:-..
1) How do you justify your preference for ICICI Capital Ltd. over other Depository
Services?
o Quality Service
o Safety
o
o

reach
Nothing in Particular

Vast variety of Service

2) What are the different types of investors having. ICICI Direct.com?


o Small Investors
o Long Term Investors
o Traders
3) In which scheme are you holding your shares in ICICI Direct.com.?
o ICICIDirect.com
o Settlement
o
o

Transmission of Securities
Mutual Funds

Sell N Cash

4) Do you aware the services offered by. ICICI Direct.com?


o ICICIDirect.com
o Settlement
o
o

Transmission of Securities
Mutual Funds

o
o

Sell N Cash
Loans Against demat shares

5) If you are aware of the new services offered by ICICI Direct.Com then how did they
come to know about it?
o Through ICICI Direct.Com
o News Paper/ Magazines
o
o

Broker
Others

Agents

6) If you are not aware of the new services then who / what do you think should be
the first source of information?
o Through ICICI Direct.Com
o News Paper/ Magazines
o Broker
o Agents
o Others
7) Are you satisfied with the services of ICICI Direct.Com?
o

Satisfied

Mostly Satisfied

Neither Satisfied / Unsatisfied

Mostly Unsatisfied

Unsatisfied

8) Are you satisfied with the Demat services of ICICI Direct.Com?


o Satisfied
o Mostly Satisfied
o

Neither Satisfied / Unsatisfied

Unsatisfied

9)
o
o
o

Are you satisfied with the purchase and sales of ICICI Direct.Com?
Satisfied
o Mostly Satisfied
Neither Satisfied / Unsatisfied
o Mostly Unsatisfied
Unsatisfied

Mostly Unsatisfied

10) Are you satisfied with the transmission of securities of ICICI Direct.Com?
o Satisfied
o Mostly Satisfied
o Neither Satisfied / Unsatisfied
o Mostly Unsatisfied
o Unsatisfied
11) Are the customers satisfied with the sell their securities in cash?
o Satisfied
o Mostly Satisfied
o Neither Satisfied / Unsatisfied
o Mostly Unsatisfied
o Unsatisfied
12) Are the customers satisfied with the Mutual Fund service of. ICICI Direct.com?
o Satisfied
o Mostly Satisfied
o Neither Satisfied / Unsatisfied
o Mostly Unsatisfied
o Unsatisfied

13) Are you satisfied with the trading demos provided by ICICI Direct.com.?
o Satisfied
o Mostly Satisfied
o Neither Satisfied / Unsatisfied
o Mostly Unsatisfied
o Unsatisfied
14) Are you satisfied with the periodic receipts and holding statements of ICICI
Direct.Com?
o Satisfied
o Mostly Satisfied
o Neither Satisfied / Unsatisfied
o Mostly Unsatisfied
o Unsatisfied
15) Are the customers satisfied with the telephonic enquiries of ICICI Direct.com?
o Satisfied
o Mostly Satisfied
o Neither Satisfied / Unsatisfied
o Mostly Unsatisfied
o Unsatisfied

16) Are the customers satisfied with the co-operation by the staff of ICICI
Direct.com.?
o Satisfied
o Mostly Satisfied
o Neither Satisfied / Unsatisfied
o Mostly Unsatisfied
o Unsatisfied
17) Are the customers are satisfied with the tariff structure of ICICI Direct.Com?
o Very High
o High
o Reasonable
o Low
o Very Low
18) Overall how the customers rate the services of ICICI Direct.Com?
o 0%
o 20 %
o 40 %
o 60 %
o 80 %
o 100 %
19) How do the customers justify their preference for ICICI Direct.com over its
competitors?
o Quality Service
o Rates charged
o Nothing in Particular
o Safety
o Safety
20) Are the customers aware of the following products of ICICI Direct.com.?
o ICICI Bonds
o ICICIDirect.com
o Mutual Fund
o Equity IPO
o Fixed Deposit
o RBI Bonds
21) Have the customers faced any problem while dealing through ICICI Direct.Com or
customers are unsatisfied with the below mentioned schemes / services?
o Frequent reminders are given to ICICI Direct.com for update the information
o Irregular receipt of Holding / Transaction statements
o Improper format of Holding / Transaction statements
o Improper attention given to the enquiries
o Billing problem
o Inadequate information