Beruflich Dokumente
Kultur Dokumente
Bangladesh Limited
Strategy
of
Rahimafrooz
Rahimafrooz Bangladesh limited was established in 1950. As a trading company. Late A.C. Abdur
Rahim was the proprietor in this time. From 1954 it was established as a limited company. In the
new environment he had to start afresh. He had little capital. His main assets were selfconfidence and a strong faith in the Almighty, which carried him through all the difficulties with a
remarkable triumph. He finally established a small proprietary trading company named
Rahimafrooz & Co, in Chittagong in 1950 which was later incorporated on 15th April 1954, which
is now Rahimafrooz (Bangladesh) Ltd. Rahimafrooz expanded rapidly into various trading items.
The major milestones in Rahimafrooz history can be summarized as below:
Incorporated in 1954 by Mr. A.C. Abdur Rahim
Distributorship of Lucas Battery in 1959
Exclusive distributorship of Dunlop tyre in 1978
Acquisition of Bangladesh operations of Lucas UK in 1980
First producer of industrial battery in 1985
Pioneering Solar Power in collaboration with BP in 1985
First ever battery export to Singapore in 1992
Launched Rahimafrooz Instant Power System in 1993
Acquisition of Yuasa Batteries (Bangladesh) Ltd. in 1994
Attained ISO 9002 certification for RBL operations in 1997
First India office opened in Ahmedabad in 2000
Awarded Bangladesh Enterprise of the Year in 2001
Attained ISO 14001:1996 for RBL operations
Launched Agora the first ever retail chain in 2001
Launched Rahimafrooz Energy Service in 2002 promoting distributed power.
Established Rahimafrooz CNG ltd. in 2003
Awarded National Export Trophy in 2003
Metronet Bangladesh, a fibre optic based digital solution provider for data communication,launch
ed in joint venture with Flora Telecom in 2004
Received McGraw-Hill Platt Global Energy Award for Renewable Energy in 2004
Received the Ashden Award for Sustainable Energy in 2006
EPZ factory and RAL two new company developed in 2008
Report has been prepared as the fulfillment of the partial requirement of B.B.A
Program.
1.2 OBJECTIVE OF THE REPORT
Our business courses are designed to help the students learning the technique and acquiring
with skills needed effectively in management including planning, organizing, staffing, directing,
motivating and controlling, problems in achieving organizational goals in differing managerial
environments as a part in different management system. So the prime aim of the regarding report
is to diagnosis a company regarding their operations & thus make a nice combination of my four
years educational learning.
The main objective of the report is marketing strategy of Rahimafrooz ltd.
1.3 PURPOSE OF THE REPORT:
I take information for my report by two purposes.
1.4 PRIMARY PURPOSE:
The Primary purpose of this report is to partially fulfill the requirement of my Bachelor Degree.
1.5 SECONDARY PURPOSE:
Secondary sources include the internal documents like annual report company bulletin other
research reports and brochures.
1.6SOURCE AND METHOD OF COLLECTING DATA:The report is organized by secondary
source of data. Various reports brochure, catalog, articles and journals, projects profile, dealer
credit policy, and Rahimafrooz website is used in this regard.
1.7LIMITATION OF THE STUDY:
Firstly, judging a companys activity relative to competitor is not an easy task. This study has
tried to figure out the key factors that has an effect towards the profitability of the company.
Secondly, analyzing the secondary data and comparing it with the primary data was a major
problem in making the report.
Thirdly, lack of adequate knowledge has a effect in writing the report properly.
Chapter Two
Company history
Founder
Late A. C. Abdur Rahim (1915-1982).
Rahimafrooz Bangladesh Limited
A man of strict religious values, yet a believer in progressive dynamism, and a dreamer who
thought nothing is impossible Late A C Abdur Rahim overcame numerous challenges and
obstacles to become one of the most accomplished entrepreneurs of this country. Born on the
20th of January 1915, he lost both his parents by the time he was seven years of age. Deprived
of formal schooling and a typically comfortable childhood, he grew up as a man with strong
determination, hardworking diligence, and humane compassion.
By the early 1940s, Mr. Rahim started small scale commercial trading on his own. He moved to
Chittagong in 1947 and stared afresh with very little capital in hand, but with a whole world of
courage and faith. In 1950, he established the small trading concern dealing in various items.
This proprietary business was formally incorporated on April 15, 1954 as Rahimafrooz & Co. Till
date, Rahimafrooz Group commemorates this as its Foundation Day.
The childhood hardship and the struggle in his young years only made Mr. Rahim a strong
individual, a faithful human being, and a leader full of compassion and humanity. He was a caring
father and an affectionate person throughout his life. Whoever, in his lifetime, came in touch with
Mr. Rahim, fondly remembers him as a man of tremendous humility, dignity, and trustworthiness.
His passion for continuously improving himself and his religious and ethical righteousness, and
his dedication to please his customers are still prevalent in todays Rahimafrooz culture
shaping the Groups present and its future.
Todays Rahimafrooz is a dream that Mr. A C Abdur Rahim turned into reality. The business
growth, the social commitment, and the great diversity in todays Rahimafrooz are the outcome of
one lifetime of hard work and compassion from Mr. Rahim. He breathed his last on March 14,
1982 in London. But his work and his virtue have kept him alive forever. May Allah grant him with
eternal peace.
Over the decades, Rahimafrooz has grown in size, scale, and diversity. The Group today has
Eight Operating Companies (SBUs), a few other business ventures, and a not for profit social
enterprise. As of 2011, the Group currently employs more than three thousand people directly
and a further twenty thousand indirectly as suppliers contractors, dealers and retailers.
Rahimafrooz operates in four broad segments Storage Power, Automotive & Electronics,
Energy and Retail.
We have strengthened our market leadership at home while reaching out to international
markets. Ranging from automotive after
world class retail chain the team at Rahimafrooz is committed to ensuring the best in quality
standards and living the Groups five core values Integrity, Excellence, Customer Delight ,
Innovation and Inspiring People.
Rahimafrooz has been a partner in the development journey of this nation for more than fifty-five
years now. We set ourselves the highest standards in responsible corporate behavior and our
passion for success is aligned with the development of the country. We are committed to playing
a leading role in driving growth, prosperity, ethical values and social responsibility. We continue to
serve our customers through unparalleled quality excellence and service superiority. Our
business success has been complemented by our commitment to the environment, society and
community.
At Rahimafrooz, We are enriching lives with your trust!
2.1 Aspiration:
To be most admire and trusted organization through excelling in everything we do, following
ethical business practice and adding value to stake holder.
2.2 Vision:
Be an enterprising group of Taka 2,000 crore by the year 2010 with the diversified business
portfolio focus on dynamic growth, excellence, innovation, customer delight in enriching our
world.
2.3 Vision 2015: A billion dollar diversified group committed to adding value to all stakeholders
and community
Value:
Integrity in all our dealing
Excellence in everything we do
Total commitment to customer satisfaction
Thinking ahead and taking new initiative
2.4 Quality policy:
We, as a team, totally committed to customer delight through intelligent effort and continuous
improvement.
2.5 Community service:
Rahimafrooz regularly contribute personal, monetary and medical help to people disadvantaged
by natural calamities and serious illness. Rahimafrooz also makes significant contribution to
leading diabetic and cancer hospitals.
2.6 Achievements of RBL:
Asias Best Brand CMO Award 2010
Asias Best Employer
Bangladesh ltd. Often the company organize conference for the dealer and they create the
opportunity to exchange their value.
3.2 Rahimafrooz Battery Ltd:
Rahimafrooz battery ltd has mainly marketed Rahimafrooz battery. At present Rahimafrooz
company has been producing and marketing more than one hundred categories battery.
Automotive battery and motor cycle battery are produced by Rahimafrooz Company. This is very
popular in the market and also high quality. The Companys manufacturing plants produce a
range of products automotive, motorcycle, and appliance batteries, Industrial (stationary, deep
cycle, traction, VRLA batteries, IPS and UPS batteries, and rectifiers. Lucas and Spark are the
leading names in the local automotive battery market while Volta, Optus and Delta are gaining
equity as International brands.
RBL has a successful story of installing solar power in the remote rural areas of Bangladesh. It
has successfully installed more than 10,000 home solar systems in the remote rural areas of
Bangladesh.
In Bangladesh Rahimafrooz Factory is situated in Nakhal Para. Tejgoan. It is the heist battery
production capacity factory. The authority tries their level best but to keep its quality through skill
and efficient engineer
Plant Capacity: Rahimafrooz has state of the art manufacturing plants. We are equipped with all
latest technologies with complete air treatment and lead-recycling management. RBL produces
different types of batteries to meet the local and international market.
Its capacity in Automotive Battery is 660,000 (N50) units per annum and Industrial Battery is 41
million AH/annum. By the end of 2010, these will increase to 8000,000 (N50) and 120 Million AH
respectively. All the products are manufactured following strict quality and environmental
standards, and are ensured by international certifications too. Our main product range includes:
Automotive battery
Motorcycle battery
Appliance battery
Deep cycle Flat plate battery
Industrial tubular battery
VRLA battery
IPS and UPS batteries
3.3 RAHIMAFROOZ DISTRIBUTION LTD:
The company has a huge relation with the market to distribute its products through the network of
dealers. It has almost near about 200 dealers, 280 Retailers and 95 Lubricant Dealers across the
country for distributing Dunlop tyre, Lucas batteries, Volta batteries, RZ tire, BP lubricants and
Rahimafrooz instant power system.
RDLs portfolio includes international tyre brands Dunlop and Kenda while it also carries its own
brand RZ Tyre and battery brands Lucas and Spark. RDL is the exclusive franchisee of the
worlds leading lubricant brand Castrol. Through Rahimafrooz IPS, UPS and Voltage Stabiliser,
the company enjoys clear leadership of the emergency power products market. In addition, it also
runs eight automobile service centres in Dhaka and Chittagong. Recently the company has
entered the electronic goods market. It distributes and markets various household appliances and
electronic goods through RDLs newly inaugurated electronics retail chain, Ureka and its
numerous sales outlets.
RDL product portfolio includes the followings:
Tyre
RDL markets different tyres for car, bus, truck and auto-rickshaw. It is the sole distributor of
DUNLOP in Bangladesh. RZ Tyre is its own premium heavy duty truck/bus tyre fit for Bangladeshi
road. It also markets other economy tyres.
Automotive
RDL markets three major brands of automotive batteries: LUCAS, VOLTA, VOLTA MF
(Maintenance Free) and SPARK. All batteries are produced by RBL.
Power Back-Up System
RahimAfrooz IPS and Rahimafrooz UPS are two popular power back-up systems marketed by
RDL.
Lubricant
RDL is the marketer and sole agent of Castrol, one of the lubricant giants
Rahimafrooz solar is started with a pilot project with the Bangladesh Atomic Energy Commission.
Rahimafrooz Solar supplies solar-electricity to the remote villages of Bangladesh. More than
30,000 thousand families are supplied with solar power with help of NGOs and International
Organizations.
Excel retires limited RBL is the leading tyre retread company in Bangladesh. ERL has been
serving the industry since 1994 providing best quality of retreads. Its plant is capable of
retreading tyres of car, bus, and truck.
EXCEL RESOURCES LTD
Excel Resources Ltd. (ERL) is a leading name for tyre retread. ERL also manufactures and
markets emery cloths and abrasive papers.
ABOUT RETREAD
Retread of tyre is a process whereby new tread rubber is applied on a used tyre casing; if done
properly, this process allows similar mileage like new tyres. The process extends longer casing
life. Based on the casing, a tyre can be retread up to 3 or 4 times, as long as the casing supports.
The retread process is eco-friendly and does not result in environmental pollution. A retread tyre
can save up to 50% of new tyres cost.
Every time you buy and use a retread tyre, you help to conserve Their valuable natural resources
and since retread tyres are less expensive than comparable new tyres, one can save money
while helping the environment. This is truly a win-win situation
3.4 Rahimafrooz Energy Services Ltd.
BRAND
Rahimafrooz Energy Services Limited was established in the year 2000 as a standby, captive
anddistributed power solution provider. It is a leading name in the diesel generator industry
having a customer base of nearly 700. Its clientele comprise of industrial plants, real estates,
hospitals, educational institutions, telecoms, supermarkets, corporate houses and government
establishments including the Armed Forces. The company is marketing both diesel and gas
generators from Pramac Power Engineering, Italy and Spain, and Mitsubishi Heavy Industries
Limited, Japan. Rahimafrooz Energy is also providing Rental Power with both diesel and gas
generators.
Rahimafrooz Energy is the Authorized Distributor of GE Consumer & Industrial Lighting, USA and
Exclusive Distributor of Wiring Accessories and Low Voltage Protection Devices from Hager,
France in Bangladesh.
Located at the heart of Tejgaon Industrial Area, Dhaka Rahimafrooz Energy is equipped with the
necessary service facilities and ready availability of stocks for all kinds of organizations and
individuals requiring energy related solutions
RESL is the Exclusive Distributor of PRAMAC in Bangladesh. It markets diesel generators up to
2500 KVA for multiple users. Its customers comprised of industrial plants, real estates, hospitals,
educational institutions, telecom companies, supermarkets, corporate houses and government
establishments.
Established with the aim of being a provider of standby, captive and distributed power solutions
offering 24X7 customer services, the company is now ready to launch three new products which
are gas generators, power rentals and electrical accessories. In a short span of five years,
Rahimafrooz Energy Services Limited has grown to be a highly reliable energy solution company.
PRAMAC generators come up to 2,500 KVA for multipurpose use. Its customers comprised of
industrial
plants, real
estates,
hospitals,
educational
institutions,
telecom
companies,
Rahimafrooz CNG Ltd. (RACNG) offers comprehensive solutions for CNG refueling, conversion,
conversion centers, and maintenance. The Company runs state-of-the-art CNG conversion
centers offering 1st to 5th generation conversion, and is setting up a wide country-wide network
of refueling stations. It also assists, through equipments, technological know-how, training and
marketing, in setting up CNG conversion centers and refueling stations
INSTALLATION OF CNG STATION:
It helps to setup CNG Fuel Station on a turn-key basis. It also assists in obtaining financial
support from the Financial Institution to setting up CNG station. It provides round the clock
technical supports and training
CNG CONVERSION:
It has its own conversion centers where you can convert your Octane or Petrol driven automobile
into CNG. Rahimafrooz CNG offers an innovative and technically advanced system for
conversion of all types of vehicles into CNG It is the sole technical and commercial representative
of Lo.gas s.r.l. of Italy. All CNG components are given full warranty with necessary technical
support.
CNG SERVICES:
It also provides all types of technical support related to CNG stations, systems and kits to
individuals and institutions.
3.7 Rahimafrooz Superstores Ltd
Rahimafrooz Superstores Ltd. (RSL) made a breakthrough in the urban lifestyles by launching
the first retail chain in the country Agora. With outlets in important locations in Dhaka, and many
more coming at key locations in Dhaka and other major cities, Agora is endeavoring to fulfill the
everyday needs of the urbanites through fair price, right assortment, and best quality.
While Agora mainly focuses on food items ranging from a wide variety of fish, meat, vegetables,
fruits, bakery, dairy, and grocery it also carries a vast array of other household, grocery,
personal care, and various other products. Having started its journey in 2001, Agora is committed
to sustaining and growing as the most trusted, loved, and frequented retail chain.
Agora outlets:
Dhanmodi
Gulshan
Mogbajar
Mirpur
3.8 Rahimafrooz Globatt Ltd (RGL)
Rahimafrooz Globatt Ltd (RGL) is the global wing of Rahimafrooz group. As part of excelling two
decades of international market experience and aspiring to become a truly global company, this
state of the art Maintenance Free (MF) and Sealed Maintenance Free (SMF) battery
manufacturing plant was established in the year 2009. With 2.5 million unit production capacity
per year, RGL is the largest battery export plant in South Asia. In recognition to its quality
management system, RGL has received ISO 9001:2008 Certification from Orion Registrar, Inc.,
USA. The manufacturing process of RGL ensures highest level of environment sustainability.
RGL offers a broad range of maintenance free automotive batteries manufactured according to
JIS and DIN standard for a variety of vehicles, ranging from small cars to large commercial
vehicles. RGL also manufactures deep cycle battery for inverter application. All these batteries
have been designed by one of the leading German company. These batteries are designed for
millions of vehicle enthusiasts across Asia & Pacific, Middle East, Africa, Europe and Americas.
As the pay off line of its flagship brand GLOBATT Drive Within illustrates, the battery is winning
heart and mind of the consumers around the globe through its unparallel performance.
Metro net
Rahimafrooz Group, in a joint enterprise, has ventured into the first ever fiber optical commercial
networking backbone in Bangladesh Metronet Bangladesh Ltd. (MBL). MBL provides robust data
communication services to private sector offices, financial institutions, ATMs, and many other
institutions. GreyFab and Asia Tex are two other businesses that manufacture and export textile
and terry towels.
Rural Service Foundation (RSF) is a not-for-profit social enterprise endeavoring to alleviate
poverty and supporting the rural poor. The poverty alleviation model of RSF is based on three
basic principles affordable, replicable, and sustainable. RSF has been helping the rural poor,
through programs involving solar home systems, irrigation, bio gas, contract farming, battery
powered instant power systems etc. Besides, RSF also runs Dhaka Project which is a home to
some 600 urban street children, providing them with shelter, education, food, clothing, and care.
Supported by Rahimafrooz.
3.9 RAHIMAFROOZ SERVICE CENTER :
Rahimafrooz Bangladesh Ltd service center is situated in 13 Mahakhali commercial areas in
Dhaka. Here the product of Rahimafrooz is sold and servicing also. Here the service is done in
modern computerized system. The complain is also solved and handle from here.
and a number of generous donors from home and abroad, RSF has a country-wide network with
nearly fifty field offices.
3.10 Sales process: Diesel generator:
Project
Pre-sales meeting: (sale people) Discussion with customer regarding the actual need, the
size of the generator, KVA, installation process etc.
1.
a)
b)
Site visit: evaluate the customer recommended location where generator would be placed
c)
Load calculation
d)
Other parties involve with offer submission. (They evaluate the offer)
a)
b)
Consultant
c)
1.
a)
b)
1.
Construction contactor
Follow up (before sale)
Over phone
Direct visit
Final Negotiation meeting
Price
1.
Product
If accepted by the customer then work order is issued
schedule date for installation
material estimate or list of material
material arrangement
relevant document
1.
2.
1.
2.
3.
4.
1.
A. Corporate:
Definition: corporate customers are those customers who buy a bulk amount of products from
RESL. It can be Bank, factory, hospital, real estate or industry.
Sales process is same 1 to 11
Installation
Sources/sales leads are different.
B.Individual:
Definition: individual customers are those customers who buy one or two products from RESL. It
can be Bank, factory, hospital, real estate or industry.
Sales process is same 1 to 11 (except work order)
100% payment before delivery
sources/sales leads are different
1.
B. Referral :
Colleague from RDL, RBL and etc
Sales lead given by commission agent
Sales man of RESL has contact with other companys sales man
Refer customer to the RESL.
Receive commission from RESL
1.
1 to 11 same processes. Except work order for individual but for corporate (need work order)
C. Third party/Contract proposal:
Rail way , police buy from third party
Third party buy from RESL (supplier of generator)
But all after sales services given by the RESL
Corporate
Individual
Third
Referral
party/contract
proposal
From
Existing
customer
Direct sale
Direct sale
Newspaper
Newspaper
Newspaper
Direct sale
sales person of
Field
other company
representative
Road site
by
Related generator
agent
company/ similar
Consultant
trend business
Figure #1
3.11 After sales service:
1.
Installation (project and individual/corporate)
2.
Service (individual)
1.
I.
Emergency service
2.
II.
Schedule service
3. Service (project)
1.
Installation( individual/corporate)
a)
Site visit
b)
From colleague
like RDL,RBL
commission
material list
delivery date
c)
Material arranged
Material bought by the customer (cable) or RESL provide it.
d)
Based on that date follow up and confirm that today you have installation date.
e)
Which engineer will go for installation (his name, place and date)? This record is in excel
sheet
f)
Commissioning sheet
Site code
customer name
Package no
Supplier address
Technical terms
Other relevant information
Comments from customer
signed by RESL service engineer and customer
2. Service ( individual )
1.
I.
a)
Hot line
b)
c)
d)
e)
If it is within warranty then free service and prompt( excluding Lub oil filter, air filter, fuel filter
g)
Service sheet sign by engineer and customer with the bill copy, feed back sheet and other
material
h)
Follow up only for individual (everyday at least 10 calls from excel sheet randomly)
i)
j)
k)
II.
Schedule service
a)
Hot line
b)
c)
Offer give by service coordinator of RESL[this is basically gave idea about relevant parts for
generator]
Description of material
Quantity
Price
Signature by service engineer
d)
e)
Bill collection
f)
g)
Inform about Servicing after 50h/200h/ or 6month which ever come first ( excluding Lub oil
Engineer send to the customer with the bill copy, feed back sheet and other material
i)
j)
k)
l)
m)
C. Service (project):
Projects are those customers who bought a bulk amount of product. For an example GP bought
560+ diesel generators. 5 people are working as a service coordinator to maintain the
service for project. Different people are handling different type project. So, their working style is
also different. They have 5projects (GP, Bangla link, Eric son, AKTEL and Motorola. Processes
are same but record keeping/documentation is different.
Installation (projects): service coordinator
Estimated( everything including product, parts and etc) given by the project
customer name
Package no
Supplier address
Technical terms
Other relevant information
Comments from customer
signed by RESL service engineer and customer
RESL take all estimated material( material list) for installation to the site
If any extra parts or material need then RESL claim extra bill for that
Commissioning paper and engineer sign that paper
Problems:
Service engineers are not identifying the specific problem. Every time new service engineer was
coming and telling customer about new problem. Different service engineers are sending for
same problem. customer become dissatisfied and for this reason sell will be decline in future
Stock out problem
Not delivery at proper time
Not inform problem to the original sales people by
Proper service
Place
Manpower
Branding
Promotion
Promotion (integrated Marketing communication):
RESL was doing Same Promotion for all products. For an example: diesel generator, GE lighting
and power rental.
Above the line
Through the line
Below the line
Above the line
Bill board
Press add
Add Design for bill board
Process of press advertising:
Design developed by RESL with agency
Rate (fixed)[on behalf of RESL negotiation with news paper by Agency]
a)
Which paper
b)
Page number
c)
What size
d)
Color
5. TRANSFERABLE
Within and across product categories
Across geographical boundaries and cultures
The quality parameter:
Generator
Product
Quality
Performance
Feature
Conformance quality
Reliability
Durability
Serviceability
Situation
Cost-Effective
Distribution
Position the brand in the mind of the prospect
Create awareness/ identity of name/ symbol/personality
Position the brand to differentiate from others
Create brand image
Create trust in the minds of customers, prospects and other stakeholders by
maintaining consistency and DEL
BRAND EQUITY
Build awareness to the mind of the prospect.
a)
Branded vehicle
b)
c)
d)
e)
management
b)
When to order?
Warehouse(private)
a)
Tejgaon
b)
Begun bari
c)
Mirpur
Material handling
a)
b)
Moving right goods at the right time to make them available to the right customer.
Transportation
a)
Own
b)
Private
Channel structure:
Indirect
Intermediary (RESL)
Manufacturer
End user
Level of intensities:
Distribution from single outlet (RESL)
Exclusive
Normal entry
Warranty entry
drives customer satisfaction, identify customer needs, and use those needs to target market
where the business can achieve a sustainable and significant competitive advantage in this
field.
RBL understand customer preferences and requirement and offerings superior value
RBL developed a centralized customer feedback and query sell total commitment to customer
satisfaction is one is of their values. listening to what customer say in continual systematic
way is a key tool to comprehend their needs and requirement and to satisfy them a
achievement excellence in their product and service accordingly.
All individuals of Rahimafrooz Group interact with customers and members of the public
everyday and do hear, receive, or learn about their comments, complaints, views, etc on the
products, services, and dealings of the company
A systematic and organized way of managing these feedbacks and queries will surely
strengthen their total commitment to customer satisfaction.
Strategic Policies
Innovative:
RBL always find creative means to achieve their desired results, while building on the
experiences of others.
Leaders :
RBL aggressively in the forefront of economic development for their target markets; others will
use their success to measure own.
Renewals and Growth:
RBL focus our efforts and incorporate values into actions that contribute to a positive,
effective and sustainable economic transformation in the Region.
Enterprising People: RBL find, embrace and support the efforts of customers, suppliers and
employees who are motivated to undertake new or risky paths that result in personal
and company growth.
Enterprising Businesses:
RBL attract and engage companies willing to change and take risk to achieve sustainable
growth, thereby providing increased employment and wealth to the Region.
The Region:
RBL will serve the broad geographic area rather than Bangladesh.
Strategies
Build a support system that will enable the successful execution of resources to innovate
superior products.
Develop production process based on the strategic plan implementation requirements
Develop cross-functional team to support implementation of the strategic plan.
Develop a performance measures tool
(a)
Taking personal
responsibility for delivering the results as planned. e.g. (b) Finding and implementing new
or improved solution.
Total Customer satisfaction
This applies to both internal and external customers, and must fully satisfy both. This means
those understanding their expectations, and matching to our resources/capabilities.
Taking new initiatives
Finding and implementing new ways of solving or improving issues
2.RESULT ORIENTED
Achieving targets, taking corrective action, giving feedback.
3. TEAM BUILDER
Empathic, Compassionate . e.g. (a) Receptive to ideas, complaints, feedback of others and
adding positive suggestions (b) Actively coaching team members for their development.
4. RECEPTIVE TO CHANGE
E.g. deriving maximum
benefit from
Globatt
Storage Power: Rahimafrooz Group is the largest manufacturer and exporter of automotive
and industrial batteries in Bangladesh and has the largest battery export plant in South Asia.
Automotive and Electronics: Rahimafrooz Group markets and distributes
various
automotive after-market products such as automotive batteries, tyres and lubricant as well as
electronics ranging from home appliances, power backup systems, lighting products, and
electrical accessories. The Group is also one of the leading complete CNG solution providers
in the country.
Energy: Rahimafrooz Group has a significant presence in the energy sector of Bangladesh
and offers a wide range of renewable and conventional energy solutions.
Retail: Rahimafrooz Group introduced the first retail chain of superstores in Bangladesh and
has played a major role in redefining everyday shopping. After gathering information I can
draw the following findings:
As it is found that average 75% of market share is obtained by RBL.
Most of the dealers claim that they receive their order, but it is not in ordering period.
Cent percent dealers claims that they are dissatisfied with the products of RBL.
The Rahimafrooz Group has more than 10 exclusive outlets.
Bangladeshs largest manufacturerdistributor of automotive and industrial batteries.
Bangladesh-based Rahimafrooz Batteries Ltd (RBL) expects India operations to contribute 10
per cent to the companys global revenues by 2013.
Rahimafrooz IPS & UPS are best in country.
RBL is the first producer of industrial battery.
It is a leading name in the diesel generator industry having a customer base of nearly 900.
RREL is also the pioneer in providing solar-hybrid solutions for Telecom Operators BTS
towers and solar powered irrigation systems in Bangladesh.
Skilled and well-trained team to ensure quality workmanship
Excellent after sales service.
Rahimafrooz CNG Ltd. (RACNG) is one of the leading complete CNG solution providers in the
country
Chapter Seven
Recommendation
Service engineers are not identifying the specific problem. Every time new service engineer
was coming and telling customer about new problem. Different service engineers are sending
for same problem. customer become dissatisfied and for this reason sell will be declined in
future