BUDGET DISCUSSION

11/30/2015
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About the Department of Human Services

Purpose and
Mission:

Our Vision:

To offer temporary economic assistance, work

opportunities, and protective services to improve
the lives of Tennesseans.

To be a leader in effectively partnering with human

service customers in establishing or re-establishing
self-sufficiency to create a better quality of life.

Growing Capacity, Reducing Dependency

Customer-Focused Government Goals

I.

By June 2016, improve customer service by increasing application

processing timeliness in Families First (FF), Supplemental Nutrition
Assistance Program (SNAP), Vocational Rehabilitation (VR), and by
maintaining the SNAP active error rates below the national average.
A.

The department will improve customer service by increasing timeliness in

application processing and by ensuring quality in service delivery. It also
ensures compliance with federal mandates and regulations. This goal
includes three program areas, which serve 1.5 million customers.

Customer-Focused Government Accomplishments

National SNAP Recognitions
IMPROVED
PROCEDURE
ACCURACY

Increased Customer Access

to Case Information by 200%

SNAP
PAYMENT
ACCURACY

Increased number of Child

Support Cases under order

VR Employment Goal
Exceeded by 4%
Helped more than
2,300 Tennesseans
with Disabilities
obtain employment

FY17 Agency Priorities

1. Establishing a 2 Generational
Approach Implementing a 21st
Century Human Services Delivery
Model
2. Enterprise System Modernization
(ESM)
3. Talent Management
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Establishing a 2 Generational Approach

Implementing a 21st Century Human Services Delivery Model

Overarching
Strategy

Overall Goal: Economic Well-Being

Caseload Trends
SNAP
Caseloads peaked
in 2012
Gradual decreasing
trend

Tactics

TANF
Caseloads
continually
decreasing since
2010

Enterprise System Modernization (ESM)

Spring 2014
Completed IT Roadmap
Established Governance which
includes Executive Steering
Committee, Operational
Steering Committee and
Project Steering Committee

Summer 2014
Began implementation of
IT Roadmap
Quick Wins

Fall/Early Winter 2014

Issued RFI
Fall 2015
Initiating Feasibility
study

Late Winter 2015

Sessions with RFI
vendors
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Millions

Appropriations and Revenues

$3,500
$79

$79

$2,794

$2,786

$176

$183

$180

Actual FY15

Estimated FY16

Requested FY17

$3,000
$2,500

$74

$2,000
$1,500

$2,443

$1,000
$500
$0

State Appropriations

Federal Revenue

Other Revenue

*Actual FY15 state appropriations are less than Estimated FY16 as a result of savings in payroll, with
additional savings attributed to decreasing caseloads in SNAP, TANF, and Child Care. The federal variance is
all decreased caseloads of major federal programs (listed above), and the other revenue is SSA
reimbursement. The Departments FY17 Requested Savings Plan accounts for all of the differences
between Estimated FY16 and Requested FY17.

Millions

Change In Appropriations
$250
$200

$176

$177

FY10

FY11

$177

$174

$178

FY13

FY14

$193

$183

$150
$100
$50
$0
FY12

FY15

*The increase from FY14 to FY15 is the result of additional state appropriation for SNAP
administration funded by a transfer of $22.5 million in savings from TennCare, which resulted from
TennCare assuming the lead role in Medicaid eligibility, and DHS shifting to a support role.

FY16
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Change In Positions
6,000

5,499

5,524

5,564

5,552

5,535
4,945

5,000

4,726

4,595

FY16

FY17

4,000
3,000
2,000
1,000
0
FY10

FY11

FY12

FY13

FY14

FY15

*The decrease in positions from FY14 to FY15 is due to TennCare assuming the lead role of
Medicaid eligibility, with DHS shifting to a supporting role, as well as the Departments
base reduction related to SNAP administration.

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Capital Request
Increase
1.

Tennessee Rehabilitation
Center Smyrna Master
Plan
Total Capital

Total

State

Federal

Other

$150,000

$150,000

$0

$0

$150,000

$150,000

$0

$0

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3.5% Savings Plan

Description

State Dollars

1.

Reduce SNAP Administration

$2,229,900

2.

Eliminate Identified Vacant Positions Administration

13 Positions

270,300

3.

Reduce Savings Resulting from Employees Accepting a

Voluntary Buyout

367,400

4.

Reduce Savings Generated from Replacement of

Business Intelligence Software

347,500

Total Savings

$3,215,100

Savings Target

$3,206,400

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Request Summary
Millions

State Appropriations
$200

$183

$180

$150
$100
$50
-$3
$0
Base Budget

Reductions

$0
Increases

Total Request

-$50
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THANK YOU

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