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Abstract
Consumer research has documented dozens of instances in which the introduction of an
irrelevant third option affects preferences between the remaining two. In nearly all such cases,
the least attractive option enhances the attractiveness of the option it most resembles a
phenomenon known as the "attraction effect." In the studies presented here, however, we
contend that this phenomenon is restricted to highly stylized product representations in which
every product dimension is represented by a number (e.g., a toaster oven that has a durability of
7.2 and ease of cleaning of 5.5). We find no such effect when consumers experience the product
(e.g., taste a drink) or when even one of the product attributes is represented perceptually (e.g.,
different priced hotel rooms whose quality is depicted with a photo). We posit that this occurs
because the comparisons underlying that contextual effect are not readily accessible in perceptual
representations.
Keywords: Attraction effect, Context effects, Attribute representation, Consumer choice
2
INTRODUCTION
The "attraction effect" or asymmetric dominance effect (Huber, Payne, and Puto 1982;
Huber and Puto 1983) refers to instances in which adding an unattractive option to a choice set
increases the choice share of the option it most closely resembles. The effect is often upheld to
illustrate the deficiency of rational choice models, and the corresponding necessity of
developing psychologically richer ones. Moreover, since managers can readily manipulate the
composition of choice sets, the effects managerial significance is manifest.
For these reasons, the attraction effect is among the most discussed and documented
phenomena in the consumer behavior literature (see Appendix A). However, its apparent
robustness is misleading, because most demonstrations involve stimuli with attributes levels
represented by numeric indices. For such stimuli, the psychological processes respondents use
may be similar, whether those numbers happen to refer to quality rating of TVs, "durability of
digital cameras," "attractiveness of romantic partners," "honesty of politicians," or "capacitance
of widgets."
Such highly stylized stimuli may be sufficient to capture essential tradeoffs consumers
routinely make (e.g., between price and quality). Moreover, many of the dimensions consumers
consider in their purchasing decisions are numeric. Nevertheless, in ordinary purchase settings,
it would be rare that every attribute would be represented solely by numeric indices, and there is
no strong reason to expect that the psychological processes evoked by stylized stimuli are similar
to those evoked by more realistic stimuli. For instance, when consumers enter an electronics
store intent on purchasing a flat screen television, they do not choose between two slips of paper
depicting the picture quality and price of two unspecified brands (e.g., [7.3, $390] vs. [8.8,
3
$610]). Instead, they typically stroll around the store examining various models and actually
experiencing the quality of images displayed (usually of brightly colored fish swimming around
a coral reef).
Recognizing that most research on the attraction effect involves stimuli unlike those
consumers typically encounter, Simonson (1989) encouraged future researchers to test whether
the attraction and compromise effects and their explanation still hold in more natural consumer
environments. However, despite this entreaty, such studies remain rare. In most demonstrations
of the attraction effect, attributes are represented solely by numeric indices (see Appendix A).
Only Sen (1998) and Simonson and Tversky (1992) report an attraction effect using perceptual
stimuli, and we have been unable to replicate those results.
This present work focuses on the existence or prevalence of attraction effects when the
relevant attributes can be directly experienced. This includes situations in which the stimuli are
actually consumed (e.g., beverages with different flavors and concentrations) or represented in
ways not involving numeric indices either because the attributes are inherently qualitative (e.g.,
a popcorns brand and flavor) or because we elected to represent attribute levels perceptually
(e.g., by depicting apartment views with actual photographs, rather than ratings). Our first study
is, effectively, a meta-analysis involving a dozen studies we conducted using such stimuli.
Studies 2 4 hold the stimuli constant and manipulate how product attributes are represented.
4
STUDY 1: TESTING FOR ATTRACTION EFFECTS WITH NON-NUMERIC STIMULI
Method
In several studies involving a total of 1,192 students from universities in the U.S. and
Asia, participants indicated their preference among various products. The stimuli are listed in
table 1.1 Our stimuli differed from those used in most prior studies, because one or more of the
product attributes could be experienced, directly perceived or somehow communicated without
the use of numbers. However, excepting this difference, our studies preserved the fundamental
structure of all studies on the attraction effect: respondents were randomly assigned to choose
either from two core options or from an expanded set that also included a decoy option that
was similar, but inferior to, one of the core options.
-------------------------------------Insert tables 1 & 2 about here.
-------------------------------------Results and Discussion
As shown in table 2, we found no evidence for an attraction effect: the decoy did not
increase the relative preference for the core option it most resembled. Indeed, averaging across
product categories, the decoy reduced the choice share of that option, sometimes significantly.
For example, in one study, respondents sampled normal strength cherry Kool-Aid, normal
strength grape Kool-Aid, and a third drink that was either dilute grape or dilute cherry (mixed to
the recommended concentration). Rather than finding an attraction effect, we found a
repulsion effect: adding dilute grape drink reduced the choice share of regular grape, and
adding dilute cherry reduced the choice share of regular cherry.
5
We will revisit repulsion effects in the general discussion, but turn first to the most notable
result from Study 1: the conspicuous absence of an attraction effect. We next explore two
possible accounts for the lack of an effect.
6
numbers; when the decoy is inferior to the target in a qualitative rather than quantitative sense.
For example, it is not clear how adding dilute grape Kool-aid to the choice set (regular cherry,
regular grape) either shrinks the perceived significance of grapes lack of cherry flavor or serves
to partition the distance, in n-dimensional space, between grape and cherry.
In light of the (non) results from study 1 and the aforementioned theoretical reasons, we
propose that attraction effects could be attenuated, eliminated, or possibly even reversed if
product attributes were represented as percepts that could be directly experienced rather than as
concepts (in the form of numeric indices of attribute levels). We test this conjecture in the next
three studies by manipulating how attribute levels of a particular stimulus are represented.
In this study, our stimuli were gambles that vary in the probability of winning and the
winning amount. Based on prior research involving gambles (Huber, Payne, and Puto 1982;
Wedell 1991), we expected to find an attraction effect when the probability of winning is
represented numerically. However, we conjectured that if probability was presented visually (in
the form of the shaded area of a probability wheel), these effects would be attenuated.
Method
A total of 507 participants (276 picnickers in a large northeastern city and 231 participants
from an online survey site) chose between two (or three) gambles which varied in terms of
wining amount and probability of winning. The core set included a low-risk, low-reward gamble
7
(73% of chance of winning $197) and a high-risk, high reward gamble (28% chance of winning
$516). The three-option choice included a third, decoy gamble (23% chance of winning $507)
that was dominated by the high- risk, high-reward gamble. Using a 2 x 2 design, we manipulated
the presence or absence of the decoy gamble and the mode by which winning probability was
represented: either numerically (as it typically is) or perceptually (as the shaded region of a
probability wheel see upper panel of figure 1).
-------------------------------------Insert figure 1 about here.
-------------------------------------Results and Discussion
When probability was represented numerically, we found a significant attraction effect, as
the decoy increased the choice share of the risky gamble from 14% to 28% (2 (1, N = 254) =
7.59; p < .01). However, when probability was represented as the shaded region of a probability
wheel, the decoy had no effect on the choice share of the riskier target gamble (24% to 26%).
We replicated these results using a different set of gambles (see lower panel of Figure 1) in a
subsequent study involving 791 respondents recruited from a private northeastern university and
a national online panel. Once again, when probability was represented numerically, we found a
significant attraction effect, as the presence of the decoy doubled the choice share of the risky
gamble (21% to 37%; 2 (1, N = 396) = 11.78, p = .01). However, when probability was
represented as the shaded area of a probability wheel, the attraction effect was negligible (34% to
35%). See table 3 for the full results from both studies.
-------------------------------------Insert table 3 about here.
--------------------------------------
8
It is important to note that the dominance relation between the target and the decoy must
have been salient regardless of how probability was represented, since the decoy was rarely
chosen in either the numeric or visual condition. Moreover, a follow-up study revealed that
respondents could accurately estimate the fraction of the circles that were shaded.3 The visual
representation reduced the ease with which probabilities could be compared. This could help
explain why the high payoff (low probability) gambles were more popular when probability was
presented visually, since attributes receive less weight when they are harder to compare (Hsee
1996).4 The visual representations presumably also inhibited the computation of expected value
(though we suspect that few respondents attempted this computation even in the numeric
condition).
Method
A total of 240 respondents from two large universities in the U.S. and in Asia chose
between flat-screen televisions that varied in price and picture quality. Using a 2 x 2 betweensubjects design, we manipulated whether the choice set contained a decoy option and the mode
by which image quality was represented (with a numeric rating or a photo).
When image quality was represented visually, we created a high-, a medium-, and a lowquality image by using graphics software to manipulate color, sharpness, contrast, and resolution
(see figure 2). To create a corresponding numeric condition, a separate group of eighty
respondents rated the picture quality of each of these three images on a 10-point scale ranging
9
from 1 (low quality) to 10 (high quality), and we used these ratings to create the stimuli: {($503,
8.0), ($350, 5.5), ($339, 3.5)}.
-------------------------------------Insert figure 2 about here.
-------------------------------------Results and Discussion
As shown below, when image quality was represented numerically, adding the lowquality decoy TV caused a significant attraction effect, increasing the choice share of the target
TV from 33% to 57% (2(1, N = 120) = 7.08, p = .01). However, when picture quality was
represented with an image, the decoy decreased the choice share of the target from 53% to 35%
(2(1, N = 120) = 3.79, p = .05). A logistic regression with dummy variables for decoy presence
and mode of quality representation yielded the expected significant interaction term ( = -1.71, p
< .01). There were no significant main effects.
The implications of these results are straightforward. For example, a manager at Best
Buy who had read all published results on the attraction effect (see appendix A) might conclude
that adding a blurry, low-quality TV to the product line might increase the choice share of the
medium-quality TV. However, our results suggest instead that the manager might instead
discover that this increases the choice share of the high-quality, expensive TV.
10
STUDY 3B: ADDING NUMERIC RATINGS TO PERCEPTUAL STIMULI
In the previous study, we used the judgments of an external group in an attempt to create
numeric stimuli that roughly matched the visual stimuli. In this study, we attempted to assure
such correspondence by having each participant rate the picture quality of each TV.
Method
364 participants from two northeastern universities were randomly assigned to one of
four conditions using a 2 x 2 between-subjects design, which manipulated whether the ratings
followed choice (as in the prior study) or preceded it (i.e., they saw images and rated their quality
before choosing).
Results and Discussion
The table below shows the quality ratings in each of the four conditions, as well as the
proportion choosing each TV. Among participants who made their TV choice before rating
image quality, the decoy reduced the choice share of the target (46% to 36%; 2(1, N = 165) =
1.74, p = .19). However, if participants first rendered a numeric rating of picture quality before
choosing, the attraction effect returned, as the decoys presence increased the choice share of the
medium TV (32% to 43%; 2(1, N = 147) = 2.69, p = .10).
Since the decoy was chosen by only three respondents, we ran a logistic regression in
which the dependent variable is choice between the medium and high quality TV, with dummy
variables for decoy presence (or absence) and whether image quality was rated before (vs. after)
11
indicating preferences. The regression results revealed a significant interaction effect ( = -.888,
p = .04) between these variables.
-------------------------------------Insert table 5 about here
-------------------------------------These results provide further evidence that numeric representations (even numbers that
respondents generate themselves) are an important, if not essential, ingredient in the emergence
of the attraction effect.
GENERAL DISCUSSION
In several studies, we find that when products are displayed in ways that more closely
resemble how consumers would actually experience them, the attraction effect is not observed.
We suspect that perceptual representations eliminate the attraction effect by depriving processes
that numeric representations permit and evoke (such as tradeoff contrasts). Indeed, the only
significant effects we find with non-numeric representations are repulsion effects, in which the
decoy hurts the option it most resembles (see Appendix A and Study 3A). In contrast with the
large body of work on the attraction effect, there has been essentially no work on the repulsion
effect. We found no prior published studies and only one reference in a microeconomics
textbook (Kreps 1990, pg. 28) who proposes, as an example, that the consideration of mediocre
French food might diminish the attractiveness of excellent French food. Though Kreps example
seems plausible, it stands as a notable exception to the large body of work on the attraction
effect. This is somewhat surprising, considering: (1) that his intuition has been formalized as the
law of similarity, whereby the bad properties of one object are transferred to other objects in that
12
category (Rozin, Haidt, and McCauley 2000; Rozin, Millman, and Nemeroff 1986; Rozin and
Nemeroff 2002); (2) that there is widespread evidence for both contrast and assimilation effects
within the large literature on context effects in psychology (Bless and Schwarz 1998;
Mussweiler, Rter, and Epstude 2004); and (3) that the repulsion effect is broadly consistent
with unsuccessful brand extensions, in which unattractive products such as Bic pantyhose and
Heinz pet food taint more successful products sharing the same brand name (Kotler and Keller
2005; Dimofte and Yalch 2011).
In conclusion, we reprise Simonsons (1989) call for more research on context effects
using more ecologically realistic stimuli. Our studies certainly suggest that perceptual stimuli
behave very differently from numeric stimuli. The status of the attraction effect as a stylized fact
may even need to be reconsidered, as we find that moving outside the domain of abstract
numeric stimuli, repulsion effects may be more common than attraction effects. Indeed, we hope
that the current work will not only spur further investigation on the boundaries of the attraction
effect, but also exploration into the scope and limits of the repulsion effect.
13
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17
As revealed by the discrepancy between the listed sample sizes and the total number of participants in the study
(1,192), respondents typically evaluated only a subset of all the stimuli tested.
2
For a perceptual example, someone who estimates the temperatures of a tepid and a warm bucket of water will
regard them as differing more than someone who first experiences a hot bucket of water before estimating the
respective temperatures of the two cooler buckets (i.e., the hot bucket will make the two cooler buckets seem more
similar).
3
In a separate study, 187 participants simply estimated the shaded area of the probability wheels for the two core
gambles. The mean judgments were fairly accurate: the wheel with a 73% shaded area was estimated to be 69%
shaded, while the one with a 28% shared area was estimated to be 30% shaded.
4
In the core set, the risky gamble was chosen more often when probability was displayed pictorially than
numerically. The effects were significant in both the first Study 2 (24% vs. 14%; 2(1, N = 260) = 4.01; p = .05) and
the follow up replication study (34% vs. 21%; 2(1, N = 388) = 8.20; p < .01)
18
Table 1: List of Stimuli and Attributes Used in Study 1
Product Class
Apartments
Fruit
Hotel Rooms
Jellybeans
Kool-Aid
Mints
Movie Actors
Movie Sequels
Attributes
View (with picture of
window view),
Floor space
Type,
Freshness (implied in
picture)
Dcor (with picture of
hotel room interior),
Rental rate
Flavor and color
Flavor and
concentration of KoolAid mixture
Brand, Flavor
Actor, Movie Title
(with verbal
description of movie)
Movie Title (with
verbal description of
movie)
Popcorn
Brand, Flavor
Bottled Water
Brand, Type
(with picture of bottle)
Attribute Levels of
Competitor
Target
Sea view,
530 sq. feet
Residential
Apartment view,
910 sq. feet
Apple
Orange
Orange
Apple
Decoy
Residential
Apartment view (with
cloudy sky),
905 sq. feet
Orange (with black
spots on skin)
Apple (with dented
skin)
Nice dcor with
adjacent polygon
bath, $180/night
Pepper (Grey)
Dirt (Brown)
Grass (Green)
Ear Wax (Beige)
Grape
Cherry
Dilute Cherry
Cherry
Certs, Spearmint
Grape
Altoids, Spearmint
Stallone,
Rocky
Schwarzenegger,
The Terminator
Schwarzenegger,
The Terminator
Stallone,
Rocky
Speed
Grease
Dilute Grape
Altoids, Ginger
Schwarzenegger,
Hercules in New
York
Stallone,
Stop! Or My Mom
Will Shoot
Grease 2
Grease
Speed
Speed 2
Popz, Butter
Act-II, Butter
Penta
Water
Act-II, Butter
Popz, Butter
Volvic
Spring Water
Act-II, Jalapeno
Popz, Jalapeno
Duck Fart
Spring Water
19
Table 2: Results of Study 1
Product
Category
Apartments a
(n=134/122)
Decoy
% Change
in targets
share due to
decoy
Decoy present
Target
Target
43%
48%
2%
+5%
62%
63%
0%
+1%
38%
38%
1%
0%
70%
67%
13%
-3%
52%
46%
6%
-6%
35%
32%
2%
-3%
64%
56%
10%
-8%
55%
52%
4%
-3%
Kool-Aid bc
(Cherry target)
(n= 37)
58%
35%
5%
-23% d
Kool-Aid bc
(Grape target)
(n=43)
59%
40%
5%
-19% d
Mints
(n=123/128)
55%
49%
6%
-6%
Movie Actors
(n=85/85)
(n=85/80)
55%
55%
10%
0%
45%
40%
7%
-5%
Movie Sequels
(n=77/89)
(n=77/84)
44%
36%
6%
-8%
56%
48%
10%
-8%
Popcorn
(n=38/36)
(n=38/30)
39%
31%
5%
-8%
61%
33%
7%
-28% e
Bottled Water
(n=120/121)
70%
52%
2%
-18%d
Aggregated
53%
46%
5%
-7%
Fruit
(n=94/93)
(n=94/90)
Hotel Rooms
(n=69/60)
Jellybeans b
(n=162/165)
(n=174/174)
(n=200/204)
(n=152/153)
No decoy
The first number was the sample size when the decoy was not added to the choice set, and the second number was
the sample size when the decoy was added to the choice set.
b
This experiment involved the real tasting of food or beverage options.
c
This experiment was done by comparing a trinary set to another trinary set with each having a different decoy.
d
p < .05 using 2-test.
e
p < .01 using 2-test.
20
Table 3: Results of Study 2
Original Study
Probability
representation
Numeric
Visual
23% chance
to win $507
28% chance
to win $516
73% chance
to win $197
----2% 2
14% 18
28% 35
86% 111
71% 90
----0% 0
24% 31
26% 31
76% 100
74% 89
28% chance
to win $30
28% chance
to win $33
73% chance
to win $12
----0% 1
21% 42
37% 73
79% 156
63% 125
----0% 1
34% 65
35% 71
66% 125
65% 132
Replication
Probability
representation
Numeric
Visual
21
Table 4: Results of Study 3A
Representation
of picture quality
Numeric
Visual
Low
quality
$339
Medium
quality
$350
High
quality
$503
----2% 1
33% 20
57% 34
67% 40
42% 25
----2% 1
53% 32
35% 21
47% 28
64% 38
22
Table 5: Results of Study 3B
Quality Ratings
Choices precede
ratings
Low
quality
$339
(decoy)
----3.0
Medium
quality
$350
(target)
5.4
6.0
High
quality
$503
(competitor)
7.8
8.8
Ratings precede
choices
----3.8
5.3
6.2
7.3
7.7
Choices precede
ratings
----1% 1
46% 37
36% 36
54% 44
63% 64
Ratings precede
choices
----2% 2
32% 28
43% 41
68% 59
67% 52
Conditions
Percentage Choosing
23
Figure 1: Gambling Study Visual Stimuli (Study 2)
Suppose that for the gambles below, you get to spin the pointer, and if it
lands anywhere in the black area, you win the amount shown. Which of
the gambles below would you choose?
$197
$516
$507
Suppose that for the gambles below, you get to spin the pointer, and if it
lands anywhere in the shaded area, you win the amount shown. Which
of the gambles below would you choose?
$12
$33
$30
24
Figure 2: TV Study Pictorial Stimuli (Studies 3A and 3B)
Suppose you are buying a second television. Assuming that all the ones below
have the same screen size, which would you choose? (Please select one.)
A
(Price: $503)
B
(Price: $350)
C
(Price: $339)
25
Appendix A: List of Stimuli and Attributes Used in Articles on the Attraction Effect
Paper
Stimuli
Attributes
Attribute
Type
Microwaves
Running shoes
Computers
TVs
Bicycles
Cars
Flights
Apartments
Beer
Restaurants
Airplane ticket
Studio apartment
Game strategies
Numeric
Numeric
Numeric
Numeric
Numeric
Numeric
Numeric
Numeric
Numeric
Numeric
Numeric
Numeric
Numeric
Automobile
Stereo
Apartment
Manager
MBA
Beer
Battery
Restaurant
VCR
Audiocassette tapes
Batteries
Orange juice
Vacation tour
packages
Laptop computers
Camera phone
Beer
Cars
Beer
Health plans
Cruises
Housing
Automobiles
Presidential candidates
Job candidates
Beer
Cars
Restaurants
Lotteries
Film
TV sets
Calculator batteries
Grocery discounts
Extra credit
Beer
Cars
TV sets
Vacation deals
Numeric
Numeric
Numeric
Numeric
Numeric
Numeric
Numeric
Numeric
Numeric
Numeric
Numeric
Numeric
Numeric
Numeric
Numeric
Numeric
Numeric
Numeric
Numeric
Numeric
Numeric
Numeric
Numeric
Numeric
Numeric
Numeric
Numeric
Numeric
Numeric
Numeric
Numeric
Numeric
Numeric
Numeric
Numeric
Numeric
Numeric
Numeric
Numeric
Numeric
Numeric
Numeric
Numeric
Numeric
Numeric
Highhouse 1996
Huber, Payne, and Puto 1982;
Huber and Puto 1983
Cars
TV sets
Apartments
Batteries
Compact sedan
Light bulb
Political candidates
26
Prelec, Wernerfelt and
Zettelmeyer 1997
Scarpi 2008
Schwartz and Chapman 1999
Sedikides, Ariely and Olsen
1999
Sen 1998
Simonson 1989
Air conditioners
Binoculars
Auto-focus cameras
Coffeemakers
Rain boots
Running shoes
Vacuum cleaners
VCRs
TV sets
Orange juice
Beer
Cars
Light bulbs
Gas barbeque grills
MP3 players
Medication
Partner attributes
Restaurants
Beer
Cars
Color TV
Apartment
Calculator
Mouthwash
Calculator battery
Microwave ovens
Paper towels vs. facial
tissues
Cash vs. pens
Gasoline
Personal Computers
Supermarket discounts
Gambles
Automobiles
Restaurants
TV sets
Computers
Restaurants
Plane tickets
Mechanics
CD players
Apartments
Cars
Boats
Job offers
Houses
Electric keyboards
Mini-LCD TVs
Preschools
Microwaves
Parking spaces
Video cameras
Beer (24 packs)
Cars
Restaurants
TV sets
Cars
Orange juice
Calculators
* The qualitative ratings were supplemented with elaborate verbal descriptions of their meanings.
Numeric
Numeric
Numeric
Numeric
Numeric
Numeric
Numeric
Numeric
Numeric*
Numeric*
Numeric*
Numeric
Numeric
Numeric
Numeric
Numeric
Numeric
Numeric &
Qualitative
Numeric
Numeric
Numeric
Numeric
Numeric
Numeric
Numeric
Numeric
Perceptual
Perceptual
Numeric
Numeric
Numeric
Numeric
Numeric
Numeric
Numeric
Numeric
Numeric
Numeric
Numeric
Numeric
Numeric
Numeric
Numeric
Numeric
Numeric
Numeric
Numeric
Numeric
Numeric
Numeric
Numeric
Numeric
Numeric
Numeric
Numeric
Numeric
Numeric
Numeric