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Service ADVISOR Program Guide

Table of Contents

Main Window
o Log Collection
o Drop SA Databases
o SA Cleanup
o SQL Cleanup
o Installed Applications
Tools
o 21-5 Error
o Adobe Fix
o Password Fix
o Payload Repair
o Encryption Fix

Main Window
Log Collection
There are several pieces to the log collection aspects of the Service ADVISOR program.

A
D
G

B
C

Buttons A-B-C-E all influence what logs are collected by the program. If you are looking for
Service ADVISOR logs without any can trace logs then button B will provide you with them. If
you are looking to collect everything button A will be what you want to select. Options E is a
calendar and you can use to select the day of what logs you would like to collect. Only 1 day
can be selected at a time. Option D will determine whether the logs you collect will be placed
into a zip folder when the collection is complete. Both the original folder and the zip will be
placed on the users desktop.

Logs are collected from the following locations:


o
o
o
o
o
o
o
o
o
o

\ProgramData\Service ADVISOR\Log
\ProgramData\Service ADVISOR\Update\Log
\ProgramData\Service ADVISOR\Log\Install Logs
\ProgramData\Service ADVISOR\Log\Install Logs\CAL Install Logs
\ProgramData\Service ADVISOR\Log\CAL Logs
\ProgramData\Service ADVISOR\Log\CanTrace
\ProgramData\Service ADVISOR\Log\RMSLog
\ProgramData\Service ADVISOR\sds\logapp
\Program Files\Service ADVISOR\xvds\Logs
\Program Files\Service ADVISOR\SUIR\Logs

Few things from the above list to note:


1. The Paths will differ from above based on 32-bit vs 64-bit and also on OS
2. The actual process of collecting will not fail if one of the above paths is missing
3. The log collection process is extremely dynamic and will collect any and every log file that matches the date
modified.

Log files can be opened directly from the programs main window. The drop down labeled as G
allows you to select a log file to open. Once a log file is selected clicking Open Log File labeled
F will launch the log file with the default txt editor on the computer (Usually Notepad).

Uninstall procedures

CD

B
A

There are several tools related to assisting in uninstalling Service ADVISOR.


However this is the only portion of the program where the tools must be used in a

certain order. In the above screen shots buttons label B and C are greyed out until
button A is selected.
Drop SA Databases: This button should be used during a Service ADVISOR
uninstall where MS SQL Server is not being removed or does not need to be
removed. The procedures that this button does are as follows
1. The Program first builds a connection string and attempts connection to the
sql server on the localhost
2. A series of queries are then executed against several of the system
databases.
a. These queries were taken directly from the Drop_Databases.sql script
that is located in the program files folder of Service ADVISOR under the
folder Database Files.
b. Why run this? If you are running a uninstall of Service ADVISOR without
the removal of the SQL server the standard Service ADVISOR uninstall
does not properly clean the data base of any listing of the two Service
ADVISOR data bases. Running the queries located in the file/program.
Scrub the SQL server of all Service ADVISOR remnants. This allows for
everything to be reloaded in the system databases without issues.
SA Cleanup: This button will only be clickable if the program detects MS SQL
server is not installed or if the drop data bases button has been clicked. This button
will remove a large list of folders and registry keys related to Service ADVISOR.
When completed it will display a window that shows what was deleted.
SQL Cleanup: This button will only be clickable if the program detects MS SQL
server is not installed or if the drop data bases button has been clicked. This button
will remove a list of registry keys and folders related to MS SQL Server. When it has
completed it will also show a list of everything that has been deleted.
Installed Applications: Finally the button labeled D will display a list based on the
registry what applications and prominent application updates are installed on the
computer. It copies this list to the clipboard and flags any possible relevant
applications in red.

Tools Window

The Tools Window has several useful tools built straight into it.
21-5 Error: This button can be used to correct both the 21-5 and 21-16 error that
can occur when payloads are corrupted or duplicate payloads exist. Clicking the
button will display a window with a list of payloads that can be deleted. Deleted
payloads are moved to the recycle bin.
Adobe Fix: This corrects the adobe error that can receive after an adobe update or
sauce update. Unlike the batch file this is not version dependent. It determines the
adobe path based on what it finds in the registry.
Password Fix: This will correct any passwords issues that can occur during an
install on Windows 7. It runs both the fixes one after another.
The Last two buttons contain two separate programs that are attached to the
program. One is the payload repair tool that can repair corrupted payloads. The last
is the encryption fix that can correct errors loading and opening DTAC solutions
within the applications.