Stella Manus

122 Canvasback Ct.

Murfreesboro, TN 37130, USA
Manusstella@yahoo.com
615-896-5490 Home
615-419-7581 Cell

Education: GED

Certificates: Leadership Training

Reasonable Suspicion Training
Microsoft Excel , Ms Word, Access and Publishing

Work Experience:

06/08/1992 – 05/05/2009: Anderson News / Prologix Distribution Services, LLC

09/09/1999 – 05/05/2009:Customer Service / Production Manager

Managed Customer Service, Distribution and Production depts. Regarding all incoming new title, reorder and
promotional orders insuring the pick, pack and ship of all orders in a timely manner
Provided Customer Service to customers inquiring about the shipment and arrival of their product.
Received and processed last minute and emergency orders to the customer’s satisfaction.
Maintained a call log of all customer calls to insure accuracy.
Had to be ready to process orders that had a short window of opportunity.
Also worked in the capacity of a receptionist answering multi – phone lines.
Maintained first and Second shift production staff of on average 40 + Associates
Used instant messaging to track shipments within the warehouse
Chaired conference calls
Conversed in email with Presidents, Vice Presidents and buyers of Publishing Companies on a daily basis
Managed employees time off and sick leave
Identified and reported metrics of production
Reconfiguration of floor to handle additional workload
Interviewed potential new hires
Worked directly with staffing services for new employee submission
Combatively addressed materials issues with suppliers (International Paper, Consolidated Products UPS, etc
Trained new hires and managed refresher courses for all employees
Reduced FTE’s while more than doubling Units Picked per Hour for all areas of Production
Maximized efficiency of staff through cross training
Maintained and repaired Zebra printers and RF equipment.
Ordered all products for warehouse and monitored the inventory on them.
Responsible for hiring and termination decisions
Assisted with complete restructuring of the warehouse to improve flow and production
Used as Company resource for information pertaining to production
Knowledgeable of all warehouse operations
Strong ability to work with and interact with all levels of Upper Management

09/1994/ 09/1999: Stock and Publisher Return’s Lead

Maintained and assigned all warehouse pick locations
Ensured daily restocking of all titles returned to the warehouse
Processed monthly publisher book returns

09/05/1988 – 06/03/1992: Roses Department Stores

Stock Department
Provided Customer Service
Stocked and maintained all store items giving emphasis to tab items
Cataloged all new items with inventory reporting
Maintained spread sheet of inventory and display assembly

Skills: Radio Frequency Equipment, Forklift, AS400, LOG400, MS Word and Excel, MJ Perfect Pic,
Zebra printers,