MGMT 11-4 Human Resource Management SAT 12:00-3:00 PM

New Era University
No. 9 Central Avenue, New Era, Quezon City, 1107,

Philippines, 9 Central Avenue, Quezon City, Metro Manila
MGMT 11-4 HUMAN RESOURCE MANAGEMENT

NAME:
Name: DIVINE B. CULBENGAN
MIRRY JENI C. ESPLAGO
LEA MAE V. GARCIA
Topic/ILO/Activity
JOHN DALE RAMOS
JOANNA BATIOCO
GIO VARGAS
CHEEKO ERAN REYES
Schedule:
SAT; 12:00-3:00 PM
Date:
Company Description
VENUSA CARWASH is a business that provides good quality of service and entertainment for our
customers. The unique idea about our business is our gorgeous female personnel with pleasing personalities
who will provide the carwash service. Females are more sophisticated and well organized in work.
The business also use equipment and materials that make the job better and faster such as; water
compressor, vacuum cleaners, high-quality car shampoo and car wax, and an eco-friendly water saving water
filtering equipment.
The business also provides extra services such as free Wi-Fi, and free beverages for our dear
customers.
Signature:
Signature:
Submitted
Submitted to:
to:
Prof. Janine
DelaDela
Cruz,MBA,FRIBA
Prof.
JanineMoneda
Moneda
Cruz,MBA,FRIBA
Score:
New Era University


NAME:
Schedule:
SAT; 12:00-3:00 PM
Topic/ILO/Activity
Date:
Company vision
We visualize our business rendering high quality service that will satisfy our customers in price that is
justifiable and reasonable.
Company mission
The mission of the business is to provide better carwash services. To promote environment friendly
enterprise, and help and help the community to fight the increasing unemployment rate.
Values
Customer Focus- We put our customers satisfaction first. We want everyone who interacts with us to be
happy and to share the joy with those they love.
Excellence- We always strive for excellence in everything we do from our food and service offering, to the
experience we provide in and out of our stores and offices.
Respect for the Individual- We recognize diversity and show consideration towards different cultures
and beliefs.
Teamwork- We work together to achieve our objectives, knowing that we are stronger as a team than in
our solo efforts.
Spirit of Family & Fun - Venusa Carwash is a place where every employee feels part of the family and
experiences a sense of community and fun that makes work enjoyable..
Honesty & Integrity- We are upright and fair in how we conduct ourselves and our business. Our
partners and customers can always trust us to deliver on what we promise.
Signature:
Signature:
Submitted
to:Submitted to:
Prof. Janine Moneda Dela Cruz,MBA,FRIBA

Score:
Signature:
New Era University


NAME:
Schedule:
SAT; 12:00-3:00 PM
Topic/ILO/Activity
Date:
GREETINGS
Answering of
customers Inquiries by
the Receptionist
Offering of
Services
Bt the
Accept
Reject
Presentations of
Service
Convincing the customers by

offering another option in the
best possible way suited their
desire
Payment for the

service
If convince
go to accept
Giving thanks and

Appreciation to the
customers
If not convinced give

thanks and appreciation to
the customers
Exit
Exit
Submitted
to:Submitted to:
Signature:

Exit
Score:
New Era University


NAME:
Schedule:
SAT; 12:00-3:00 PM
Topic/ILO/Activity
Date:
Management
Supervisor
Carwash
Attendant
Receptionist
Signature:
Signature:
Submitted
to:Submitted to:

Maintenance
Score:
New Era University


NAME:
Schedule:
SAT; 12:00-3:00 PM
Topic/ILO/Activity
Date:
Carwash Attendant
Estimated monthly wage:
P7,000
Number of Employee:
Job Description:
Always be ready to assist customers with menu options and payment

Guide cars into the wash area with a focused, pleasant, and competent demeanor
Perform visual inspections of the condition of each vehicle prior to sending
it through the wash bay
Be proficient with all policies and procedures and able to perform them on a daily basis as needed
Perform visual inspections in the tunnel and back room to ensure all equipment and chemicals are
functioning properly
Be polite and available to address all customer concerns and handle them in a professional manner
that is satisfactory to both the customer and to the car wash.

May vacuum interior of automobile.
Job Specification:
Female
18-25 years of age
Have experience in maintaining vehicles
Signature:
Signature:
Submitted
to:Submitted to:

Score:
New Era University


NAME:
Schedule:
SAT; 12:00-3:00 PM
Topic/ILO/Activity
Date:
Maintenance
Monthly Salary:
P5,600
Number of Employee:
Job Description:
Performs minor and major repair of all buildings and equipment. (Major repairs are performed under
the supervision of licensed maintenance workers.)
Performs preventive maintenance procedures on building mechanical equipment on a scheduled
basis
Replaces broken windows; repairs doors, door locks and closets; installs window blinds.
Repairs electrical equipment and control circuits; replaces faulty electrical switches
Responds to emergency maintenance requests as required.
May obtain estimates for supplies, repair parts; orders parts as needed
Picks up and delivers supplies and materials to rooms.
Follows all applicable safety rules and procedures

Reports work accomplished orally or on written work order to supervisor.
Job Specification:
The skills and knowledge required would generally be obtained with previous experience in
building cleaning and maintenance work.
Ability to apply common sense understanding to carry out detailed but uninvolved oral or written
instructions.
Ability to relate to officials, staff and public in a courteous manner.
Ability to acquire job skills with three months of on-the-job training.
Ability to lift and carry objects weighing from 15 to 25 pounds.
Ability to work occasionally in poor weather conditions, including heat, cold, rain
Signature:
Signature:
Submitted
to:Submitted to:

Score:
New Era University


NAME:
Schedule:
SAT; 12:00-3:00 PM
Topic/ILO/Activity
Date:
Receptionist
Monthly Salary:
P9,000
Number of Employee:
Job Description:
Maintain an adequate inventory of office supplies

Respond to public inquiries
Provide word-processing and secretarial support
Pick up and deliver the mail
Open and date stamp all general correspondence
Receive, direct and relay telephone messages and fax messages
Deliver excellent customer service, at all times
Always adhere to all company policies and procedures and licensing laws
Be involved and contribute at team meetings
Carry out instructions given by the management team and head office
Job Specification:
Female
18-25 years old
At least high school graduate
Positive and friendly personality
Excellent time keeping skills
be able to converse in English
have a fixed place of residence and live within a reasonable travelling distance of the workplace
knowledgeable of using MS Offices
Signature:
Signature:
Submitted
to:Submitted to:

Score:
New Era University


NAME:
Schedule:
SAT; 12:00-3:00 PM
Topic/ILO/Activity
Date:
Supervisor
Monthly Salary:
P11,000
Number of Employee: 1
Job Description:
Performs the supervisory functions of the work unit

Coordinate and monitor programs and projects
Recommends changes and improvements to management
Regarding work unit policies and issues to improve productivity/services
Manage daily direction and coordination of operations, services and programs
Job Specification:
Male/Female
22-30 years old
Graduate of any business administration course
At least 2 years of experience in any related field
Interaction with others, generally inside and outside the work area
Require influencing, instructing and negotiating with individual to gain their understanding,
cooperation and action
Signature:
Signature:
Submitted
to:Submitted to:
Score:

New Era University
SUMMARY OF MANPOWER
Position
Rank
Head Count
Management
Supervisor
Receptionist
Carwash Attendant
Maintenance
Central Avenue, New Era, Quezon City, 1107,


NAME:
Schedule:
SAT; 12:00-3:00 PM
Topic/ILO/Activity
Date:
No. 9
Signature:
Signature:
Submitted to:
Submitted to:
Score: Moneda Dela Cruz,MBA,FRIBA

Prof. Janine
New Era University


NAME:
Schedule:
SAT; 12:00-3:00 PM
Topic/ILO/Activity
Date:
Resources of HR Department
Machine
Furniture & Fixture
Car waxing machine
Vacuum
Bench
Generator
Chair
Water Compressor
Coffee maker vend machine
Equipment
Water Filtering equipment
Air Conditioner
Ladder
Car wax
Ceiling Fan
Water Dispenser
Fire Extinguisher
Computer
Wall clock
Signature:
Signature:
Locker
Tables
Supplies
Sponge
Car Shampoo
Gloves
Towel
Submitted
to:Submitted to:

Score:

MGMT 11-4 Human Resource Management SAT 12:00-3:00 PM

Hochgeladen von

Dokumentinformationen

Originaltitel

Copyright

Verfügbare Formate

Dieses Dokument teilen

Dokument teilen oder einbetten

Freigabeoptionen

Stufen Sie dieses Dokument als nützlich ein?

Sind diese Inhalte unangemessen?

Copyright:

Verfügbare Formate

MGMT 11-4 Human Resource Management SAT 12:00-3:00 PM

Hochgeladen von

Copyright:

Verfügbare Formate

New Era University

No. 9 Central Avenue, New Era, Quezon City, 1107,