Beruflich Dokumente
Kultur Dokumente
Glossary
www.loma.org
GLOSS.2 Glossary
www.loma.org
Glossary GLOSS.3
asset risk. For an insurer, the risk that it will lose money on its investments in
stocks, bonds, mortgages, and real estate. One of four ofcially recognized C
risks. Also known as C-1 risk. [1]
assets. All the things of value owned by a company, such as cash, investments,
buildings, furniture, and land. [1]
assumed mortality. The hypothetical or assumed number or rate of deaths in a
given cohort, or group of people. [10]
assuming company. See reinsurer.
back-end sales charge. A one-time transaction charge imposed when shares in subaccount investment funds are sold. Contrast with front-end sales charge. [7]
balance sheet. A nancial document that lists the values of a companys assets,
liabilities, and capital and surplus as of a specic date. Contrast with income
statement. [1]
basic accounting equation. A mathematical formula which states that an insurers
assets equal the sum of its liabilities and owners equity (capital and surplus);
forms the basis of a balance sheet. See also balance sheet. [1]
basic mortality table. A type of mortality table that has no margin built into
the rates, is used for technical product design, and provides realistic mortality
rates so that an insurer can best estimate future mortality costs. Contrast with
valuation mortality table. [10]
basis point (bp). One-hundredth of a percent0.01%or 0.0001. [9]
benchmark index. See reference index.
benchmarking. A comparison study that consists of (1) identifying the best outcomes that other companies have achieved for a specic activity or process
and the practices that produced those outcomes and (2) implementing the best
practices to equal or surpass the best outcomes. [3]
benet utilization. See policyholder behavior.
bp. See basis point.
business credit risk. See counterparty risk.
business plan. See product proposal.
C-1 risk. See asset risk.
C-2 risk. See pricing risk.
C-3 risk. See interest-rate risk.
C-4 risk. See general management risk.
cap. For xed indexed annuities (FIAs), the upper limit on the amount of a reference indexs gain in value that is credited to the annuity contract. [13]
capital adequacy. The minimum amount of capital an insurer must hold to meet a
specied standard for capital. [4]
capital adequacy testing. See dynamic solvency testing.
www.loma.org
GLOSS.4 Glossary
capital and surplus. For insurers, the amount remaining after liabilities are subtracted from assets; owners equity in an insurance company. [1]
capital budgeting. The analysis of decisions about the investment of long-term
funds. [15]
cash ow. Any movement of cash into or out of an organization. [1]
cash-ow matching. A technique that involves identifying the patterns of cash
outows for products and matching those cash outows with a selection of
assets that will produce a similar pattern of cash inows. [2]
cash-ow testing (CFT). The use of simulation modeling to project into a future
period the cash ows associated with an insurance companys assets and liabilities as of a given valuation date and to compare the timing and amounts of asset
and liability cash ows at various times after the valuation date. [4]
cash inow. A movement of cash into an organization. Also known as a source
of funds. [1]
cash outow. A movement of cash out of an organization. Also known as a use of
funds. [1]
cash surrender value. The amount that is actually available to the owner of a cash
value life insurance policy when the policy is surrendered, after adjustments
have been made for additions and subtractions. [9]
ceding company. See direct writer.
CFT. See cash-ow testing.
coherence. Relative to data quality, the degree to which data can successfully
be integrated with other statistical information, both over time and in a broad
analytic framework. [4]
cohort. A dened group of people. [10]
combined retention. See corporate retention limit.
common cost. See indirect expense.
competitive intelligence. The systematic collection and analysis of publicly available information about competitors and ongoing developments in the marketing
environment. [5]
compounding period. Each of the interest periods used in future value calculations. Contrast with discounting period. [8]
comprehensive business analysis. In the product development process, the stage
in which a company evaluates all the factors that are likely to affect the design,
production, pricing, marketing, and sales potential of a new product. [5]
concurrent control. A type of control that addresses a companys current activities
and systems by continuously monitoring activities as they are performed. [11]
conditionally vested commission. For life insurance sales, a commission that
becomes vested only after a producer reaches a certain age or number of years
of service with the company. [3]
www.loma.org
Glossary GLOSS.5
www.loma.org
GLOSS.6 Glossary
counterparty risk. The risk that a counterparty will fail to perform an obligation
to an insurer; also known as business credit risk. [2]
credit risk. The risk that either a party will default on its obligations to an insurer
or an insurer will sustain a loss based on an adverse change in a partys creditworthiness. [2]
crediting-rate resolution. A formal declaration by the board of directors of the
rate of interest the insurer will credit on customers money held in interestbearing products. [2]
CTE. See conditional tail expectation.
currency risk. The risk arising from changes in currency exchange rates. [2]
current interest-crediting rate. The interest rate an insurer declares and pays if
a xed deferred annuity contract remains in force for a specied period of time.
See also guaranteed interest-crediting rate and excess interest-crediting
rate. [9]
current mortality rate. In universal life (UL) products, the monthly mortality rate
actually used to calculate the monthly mortality charge; is generally substantially lower than the guaranteed maximum mortality rate. See also guaranteed
maximum mortality rate. [12]
customer behavior. See policyholder behavior.
customer behavior risk. See policyholder behavior risk.
Day 1 functionality. Product administration and IT elements that a company must
have in place and functioning when a product is rst made available for sale. [6]
Day 2 functionality. Product administration and IT elements that a company may
delay in making functional until after Day 1. [6]
declined. In individual life insurance underwriting, a risk that an insurer will not
accept. [11]
default. A failure to meet a nancial obligation. [2]
default risk. The risk that an insurer will not receive the cash ows to which it
is entitled because a party with which the insurer has a nancial arrangement
is late with payments or entirely fails to pay its obligations. Also known as
invested asset credit risk. See default. [2]
dependent variable. A variable that reacts to outside inuences. By convention,
dependent variables are labeled y. Contrast with independent variable. [4]
deposit-based commission schedule. For annuities, a commission schedule that
pays commissions only on new premium payments made by annuity owners.
Contrast with asset-based commission schedule. [3]
derivative. See derivative security.
derivative security. A nancial security, such as a stock option, that derives its
value from another security. Also known as a derivative. [6]
www.loma.org
Glossary GLOSS.7
deterministic modeling. A form of quantitative modeling that simulates the realworld interactions of a stated set of input variables and produces a single set of
output variables. Contrast with stochastic modeling. [4]
development expenses. For insurance and annuity products, the expenses an
insurer incurs in starting a new product or product line; a type of operating
expense. Also known as research and development (R&D) expenses. [3]
DFA. See dynamic nancial analysis.
direct costing. See marginal costing.
direct expense. A product expense incurred for or physically traceable to a specied life insurance or annuity product. Also known as a traceable cost. Contrast
with indirect expense. [3]
direct writer. In reinsurance, the insurance company that purchases insurance
from another insurance company. See also reinsurance and reinsurer. Also
known as a ceding company. [2]
discounting period. Each of the interest periods used in present value calculations. Contrast with compounding period. [8]
diversiable risk. Risk that is specic to an individual asset or issuer. Also known
as nonsystematic risk or specic risk. [2]
diversication. A technique for spreading risk by investing in different assets
having different risk proles. [2]
downsizing. See rightsizing.
DST. See dynamic solvency testing.
duration. A statistic that measures the price sensitivity of an asset to changes in
interest rates. [2]
duration gap report. A report that describes the results of duration analysis of an
insurers investment and product portfolios; provides a snapshot of the insurers
asset-liability match at the time of the report. [2]
duration matching. A strategy that involves matching the duration statistics for
xed-income assets such as bonds with the duration statistics for the products
that the assets support. [2]
dynamic assumptions. In product modeling, variables that change over time, but in
a way that is predictable and formula driven. Contrast with xed assumptions.
[14]
dynamic nancial analysis (DFA). The use of simulation modeling and multiple
scenario testing to project into a future period an insurers assets, liabilities, and
owners equity as of a given valuation date and to compare the values of those
variables at various times after the valuation date. [4]
dynamic solvency testing (DST). An application of dynamic nancial analysis
that involves projecting into a future period an insurers capital as of a given
valuation date and comparing the projected amounts of capital at various times
after the valuation date. Also known as capital adequacy testing. [4]
www.loma.org
GLOSS.8 Glossary
earnings. For an insurance or annuity product, the amount that a product adds to
the insurance companys capital in a given period; takes into account noncash
adjustments, such as a products contribution to capital. [15]
earnings statement. See income statement.
economic capital. An estimate of the amount of capital that a nancial institution
calculates to internally manage its own risks. Also known as internal capital.
Contrast with regulatory capital and rating agency capital. [1]
embedded value (EV). A measure of the economic worth of a life insurance business, excluding any value attributable to future new business; equal to the present value (PV) of expected future distributable prots pertaining to in-force
covered business, after sufcient allowance is made for the aggregate risks represented by this business. [15]
enterprise risk management (ERM). A system that identies and quanties
risks from both potential threats and potential opportunities and manages these
risks in a coordinated approach that supports the organizations strategic objectives. [2]
equity risk. The risk arising from movements in the direction of the stock market.
See also market risk. [2]
ERM. See enterprise risk management.
ethical behavior. Behavior that meets accepted standards of moral conduct. [3]
ethics. Standards of moral conduct. [3]
EV. See embedded value (EV).
excess capital. See uncommitted capital.
excess interest-crediting rate. For xed deferred annuities, the amount by which
the current interest-crediting rate exceeds the guaranteed interest-crediting rate.
See also interest-crediting rate and guaranteed interest-crediting rate. [9]
expected mortality. The number or rate of deaths statistically likely to occur in a
group of people at a given age. [10]
expense. An amount that a company spends in the course of conducting business.
Contrast with revenue. [1]
expense allocation. See cost allocation.
experience mortality rate. The historical rate of death in a given cohort. [10]
experience study. A study of data representing company or industry-wide historical experience with a specied modeling variable. [4]
exponent. A number that indicates the power to which a base number has been
raised. [8]
extrapolation. In nancial modeling, the process of estimating values outside of
a known range on the basis of other values derived from direct observation. [4]
favorable deviation. In product operations, a difference between actual and
assumed product values that produces an increase in actual product protability
relative to assumed product protability; such a deviation requires no corrective
action. Contrast with adverse deviation. [6]
www.loma.org
Glossary GLOSS.9
www.loma.org
GLOSS.10 Glossary
Glossary GLOSS.11
FVIFA table. See future value interest factors for an annuity (FVIFA) table.
gender-based mortality table. See sex-distinct mortality table.
general account portfolio. A portfolio of assets that supports a companys contractual obligations to owners of the companys guaranteed products, including whole life insurance, xed-rate annuities, and other nonvariable products.
Contrast with separate account portfolio. [9]
general and administrative expenses. The expenses that result from undertaking
normal business activities to generate sales of products and to support products;
include expenses for contractual benets and operating expenses. [3]
general management risk. For an insurer, the risk of losses resulting from the
insurers ineffective general business practices or from the need to pay a special
assessment to cover another insurers unsound business practices. One of four
ofcially recognized C risks. Also known as C-4 risk. [1]
GLWB. See guaranteed lifetime withdrawal benet.
GMAB. See guaranteed minimum accumulation benet.
GMDB. See guaranteed minimum death benet.
GMIB. See guaranteed minimum income benet.
GMWB. See guaranteed minimum withdrawal benet.
growth capital. See uncommitted capital.
guaranteed annuity payout options. Options in annuities that provide periodic
payments of either a designated amount or for a designated period and that are
not linked to any life expectancy or mortality risk. [13]
guaranteed interest-crediting rate. The minimum interest rate an insurer must
pay on a xed deferred annuity contracts accumulation value. See also excess
interest-crediting rate. [9]
guaranteed lifetime withdrawal benet (GLWB). A type of living benet rider for
variable annuities (VAs) that guarantees minimum withdrawals to a VA owner
for life. The withdrawal amount is usually specied as a percentage of the contracts living benet value or accumulation value, whichever is greater. [13]
guaranteed maximum mortality rate. For universal life (UL) products, a monetary amount specied in the contract which sets an upper limit on the mortality
charge. The insurer guarantees not to charge a rate higher than the guaranteed
maximum mortality rate. See also current mortality rate. [12]
guaranteed minimum accumulation benet (GMAB). A type of living benet
rider for variable annuities (VAs) that guarantees a minimum protected value for
the customers account even if the contracts actual accumulation value declines
because of poor investment performance. The guaranteed account value provided
under the GMAB becomes available only after a specied waiting period, typically 7-10 years. The amount of the guarantee is generally equal to a return of the
contract owners premium or the premium plus a modest growth factor. [13]
www.loma.org
GLOSS.12 Glossary
www.loma.org
Glossary GLOSS.13
www.loma.org
GLOSS.14 Glossary
internal rate of return (IRR). For a life insurance or an annuity product, the
interest rate at which the products net cash ows must be discounted, using
present value techniques, in order to exactly repay the insurers initial investment in the product. [15]
interpretability. Relative to data quality, the ease with which data can be correctly interpreted. [4]
in the money (ITM). Refers to a policyholders benet or ownership option when
the policyholder would benet economically from exercising the option. [14]
investable capital. See uncommitted capital.
invested asset credit risk. See default risk.
investment. Any use of resources that is intended to generate a prot or a positive
return of some type. [1]
investment activity report. An asset-liability management (ALM) report that
species the details of all investment portfolio transactions, including all asset
acquisitions and all dispositions of assets from the portfolio through sales, prepayments (redemptions), or repayment at maturity. [2]
investment expenses. For life insurance companies, the costs associated with
investing the companys assets. [3]
investment policy. A policy that actuaries and investment experts set to manage
the investment risk associated with new products; species limits on the asset
types and the proportions of the assets the company will use to support a product, as well as any strategies needed to balance a new products unmanaged
liability risks. [6]
investment portfolio performance review. A quarterly investment and assetliability management (ALM) report that summarizes the companys investment
performance for the board of directors and the ALM committee. [2]
investment yield. A nancial ratio that determines the rate of return, or yield, on
an insurers investment portfolio; calculated by dividing the insurers investment portfolio income by the companys average invested assets for the period.
[15]
IRR. See internal rate of return.
ITM. See in the money.
J&S annuity. See joint and survivor (J&S) annuity.
joint and last survivorship annuity. See joint and survivor (J&S) annuity.
joint and survivor (J&S) annuity. A life annuity payout option that guarantees
a series of periodic payments to two or more individuals until both or all of the
individuals die. Also known as a joint and last survivorship annuity. [13]
joint life annuity. A life annuity payout option that typically covers more than one
life and guarantees periodic payments until one of the covered individuals dies,
and then pays nothing more. [13]
lapse. The termination of a life insurance policy for nonpayment of premium. [7]
www.loma.org
Glossary GLOSS.15
lapse rate. For a block of life insurance policies, the ratio of business in force that
terminates for nonpayment of premium during a given period to the total business in force at the beginning of that period. [7]
level annual premium (LAP). For life insurance products, any set of equal annual
payments having a present value equal to a given single premium. [12]
level premium. For life insurance products, periodic premium payments that
are equal in amount; such premiums are generally paid monthly, quarterly, or
annually. [12]
liabilities. A companys debts and future obligations. [1]
liability portfolio. In asset-liability management (ALM), the portfolio that represents
the insurers obligations to customers. Also known as a product portfolio. [2]
life expectancy. The average number of years of life remaining for a group. [10]
life insurance mortality table. A type of mortality table that shows the projected
mortality rates and survival rates for a population of life insureds only. [10]
liquidity. The condition of having enough cashor assets that can easily be converted into cashavailable as needed to meet obligations as they come due. [1]
liquidity risk. The risk of not having adequate liquidity to meet obligations as
they come due. [2]
loss. A monetary excess of expenses over revenues. Sometimes known as a net
loss. See expense and revenue. Contrast with prot. [1]
M&E charge. See mortality and expense risk charge.
maintenance expenses. The product-related expenses an insurer incurs while
a contract is in force. Also known as renewal expenses. A type of operating
expense. [3]
marginal costing. A method for estimating product-related expenses in which
only direct expenses are counted. Also known as direct costing. [7]
market analysis. An evaluation of all factors that might affect product sales. [5]
marketing committee. A senior management group whose primary role is to provide overall guidance and control of the product development process. [5]
marketing plan. A plan that denes a companys product, price, distribution,
and promotion strategies for reaching potential customers and meeting their
needs. [5]
marketing projection. An estimate of future sales; species an expected or a
most likely valuerather than a best-case value or a worst-case valuefor an
unknown future value. [5]
market risk. The risk arising from movements in the direction of an entire
market. [2]
market value. A companys appraisal value plus its brand valuethat is, the psychological and emotional value of a company to potential customers at a given
time. See also appraisal value and embedded value (EV). [15]
www.loma.org
GLOSS.16 Glossary
www.loma.org
Glossary GLOSS.17
new product project. The most complex type of product development project;
requires the company to develop new product features and also requires comprehensive regulatory lings. Contrast with rate change project and product
revision project. [5]
new product risk. Any risk that a company faces in developing and supporting
new life insurance and annuity products. [5]
NGEs. See nonguaranteed elements.
no-load fund. A type of fund that does not assess sales charges. [7]
noncontrollable expense. A cost over which no specied manager or organizational unit has power or inuence. Contrast with controllable expense. [3]
nondiversiable risk. Risk that affects all assets in our economic system and is
therefore not specic to an individual asset or issuer. Also known as systematic
risk. [2]
nonguaranteed elements (NGEs). In life insurance and annuity products, product features that allow an insurer to reward customers when the insurer has
experienced or anticipates that it will experience favorable deviations from its
assumptions or, conversely, allow the insurer to charge customers more when
the insurer has experienced or anticipates it will experience unfavorable deviations from its assumptions. [14]
nonsystematic risk. See diversiable risk.
nonvested commission. For life insurance sales, a commission that is payable to
a producer only if the producer still represents the company when the commission becomes due. Contrast with vested commission. [3]
normal curve. A bell-shaped curve produced when data values in a normal distribution are plotted on a graph. [4]
NPV. See net present value.
operating expenses. The costs of operations other than expenses for contractual
benets. Types of operating expenses include development expenses, acquisition expenses, maintenance expenses, and overhead expenses. [3]
operational risk. The risk of nancial loss resulting from (1) inadequate or failed
internal processes and controls, people, or systems, or (2) external events. [3]
optimization modeling. A form of mathematical modeling that focuses on nding an optimum solution to several simultaneous equations. [4]
ordinary annuity. A series of periodic payments for which the payment occurs at
the end of each payment period. Contrast with annuity due. [8]
outsourcing. The practice of hiring an external vendor to perform specied operations or functions. [3]
overhead expenses. The costs an insurer incurs during normal business operations that are not directly connected to a specic product or service; a type of
operating expense. [3]
owners equity. See capital and surplus.
www.loma.org
GLOSS.18 Glossary
www.loma.org
Glossary GLOSS.19
present value interest factor (PVIF). The present value of $1.00 discounted at an
interest rate of i percent per period for n periods. [8]
present value interest factor for an annuity (PVIFA). The present value of a
$1.00 ordinary annuity at a given rate of interest and for a stated number of
periods. [8]
present value interest factors (PVIF) table. A table that shows the values of
present value interest factors (PVIFs) for many possible interest rates and numbers of periods. [8]
present value interest factors for an annuity (PVIFA) table. A table that lists
the values of present value interest factors for an annuity (PVIFAs) for various
interest rates and various interest periods. [8]
price appreciation. An increase in the market value of an invested asset. [9]
price depreciation. A decrease in the market value of an invested asset. [9]
pricing premium. For a life insurance product, the monetary amount per unit of
coverage that an insurance company must collect from customers to cover the
products cost of benets plus the companys expenses for supporting the product, after net investment earnings. [12]
pricing risk. For an insurer, the risk that the insurers experience with product
expenses or benets will differ signicantly from the assumptions used in the
products nancial design, causing the insurer to lose money on its products.
One of four ofcially recognized C risks. Also known as C-2 risk. [1]
principal. A sum of money originally invested; the sum upon which interest is
calculated. [8]
principles-based approach (PBA). An approach to reserve valuation in which
the valuation actuary may apply stochastic (probabilistic) analysis to develop
probabilities for various outcomes and also applies professional judgment to set
appropriate values. Contrast with rules-based approach. [9]
probabilistic modeling. See stochastic modeling.
probability distribution. A listing or other depiction of all the values in a data set
and the probability of observing each of those values. [4]
product design objectives. For life insurance and annuity products, specications
that document a products basic characteristics, such as its benets, any limits
on the contract amount or the applicants age at issue, any special features, the
commission range, and any settlement options. [5]
product development budget. A project planning document that shows the costs,
such as stafng requirements, associated with each planned work activity and
the anticipated revenue from the new product. [6]
product development team. A team that usually performs hands-on development
of a new product. [5]
www.loma.org
GLOSS.20 Glossary
product mix. A companys total assortment of product types in force by proportion according to a monetary measure of business volume, such as premiums
collected, reserves, or in the case of life insurance, face amount in force. [5]
product portfolio. In asset-liability management (ALM), another name for a liability portfolio. See liability portfolio. Also refers to the array of products a
company offers. [2, 5]
product proposal. A document used to present a product idea to an internal team
that decides whether to allocate company resources toward developing the product idea. Also known as a business plan. [5]
product retention limit. The specied maximum amount of insurance under a
given product that an insurer is willing to issue without transferring some of
the risk to a reinsurer. [11]
product revision project. A project that involves broader changes than does a
rate change project but fewer changes than does a new product project. Contrast
with rate change project and new product project. [5]
prot. A monetary excess of revenues over expenses. Also known as net income.
See also expense, revenue, and return. Contrast with loss. [1]
protability. A companys overall degree of success in generating returns for its
owners; refers both to a companys ability to generate prot and its ability to
increase the companys wealth. [1]
prot and loss statement. See income statement.
prot margin. For a life insurance or an annuity product, the present value of
prots divided by the present value of premiums. [15]
projection method. A method of modifying tabular mortality that involves multiplying the tabular mortality rates by a chosen percentage. See also setback
method. [10]
project schedule. A project planning timetable that shows the times required for
the completion of planned tasks and the relationships among these tasks. [6]
proprietary mortality table. A type of mortality table developed by a single insurance company, based largely on its experience with its own customers. [10]
prospective valuation method. A method of determining a life insurance products cash value that looks at the products future cash ows. Contrast with
retrospective valuation method. [9]
provision for adverse deviation (PAD). In product design, any amount included
in the assumption values to provide an allowance for unexpected negative outcomes. [6]
public mortality table. See published mortality table.
published mortality table. A type of mortality table that is made available to the
general public through printed documents and electronic sources. Also known
as a public mortality table. [10]
PV. See present value.
PVIF. See present value interest factor (PVIF).
www.loma.org
Glossary GLOSS.21
www.loma.org
GLOSS.22 Glossary
www.loma.org
Glossary GLOSS.23
www.loma.org
GLOSS.24 Glossary
Glossary GLOSS.25
single life with refund annuity. A life annuity payout option that guarantees
specied periodic payments throughout the lifetime of a named individualthe
annuitantand also guarantees that a refund will be made if the annuitant dies
before the total of the periodic payments made equals the amount paid for the
annuity. [13]
single premium (SP). For life insurance products, a form of premium payment
in which one lump sum covers all of the nancial considerations for the life of
the contract; one-year term life insurance policies are purchased with a single
premium. [12]
solvency. A business organizations ability to meet its nancial obligations on
time. Contrast with insolvency. [1]
source of funds. See cash inow.
specic risk. See diversiable risk.
spread compression. The narrowing of an insurers interest spread. See interest
spread. Contrast with spread expansion. [14]
spread expansion. The widening of an insurers interest spread. See interest
spread. Contrast with spread compression. [14]
standard costs. Cost estimates representing the average amount of a given type of
expenditure for normal business operations. [7]
standard deviation. In statistics, a measure of the dispersion of values in a data
set around the mean of the data set. [4]
standard risk. In individual life insurance underwriting, a case whose mortality risk characteristics overall are nominally standard for the coverage being
sought. Contrast with substandard risk and preferred risk. [11]
statement of operations. See income statement.
static mortality table. A type of mortality table that has not been adjusted to
provide for future changes in mortality. [10]
steering control. A type of control that is established in advance and that
describes a companys expectations of performance. Also known as
feedforward control. [11]
stochastic assumptions. In product modeling, variables that are selected randomly
from a specied statistical distribution applied across multiple simulations or
scenarios. Also known as stochastic modeling assumptions. [14]
stochastic modeling. A form of modeling in which an automatic process randomly assigns values to specied input datathereby creating a large number
of scenariosconducts numerous process iterations as needed, and produces
output data that can be described in the form of a probability distribution. Also
known as probabilistic modeling. Contrast with deterministic modeling. [4]
stochastic modeling assumptions. See stochastic assumptions.
stock. A type of nancial security that represents a share of ownership in a
company. [1]
www.loma.org
GLOSS.26 Glossary
www.loma.org
Glossary GLOSS.27
www.loma.org