Unit Test Scripts

Module:CRM

__________________________________________________________________________________________________________________________________
SCENARIO/DESCRIPTION:
Unit Test Code :

Late Payment Surcharge

CRM-004

BBP Ref.:
Number of Scenarios

D2.2.5 (Late Payment Surcharge)

01

APPROVAL:
NAME
Shamaila Hisam
Anthony
Shariq Karim

ROLE
Tester- KESC
Tester- Abacus
Team Lead ( Abacus)
Team Lead ( Business)

SCENARIOS:
Scenario Scenario Title
#
#1
Creation and Completion of Late
Payment Surcharge ticket

SETUP DATA:
DATA OBJECT
BP No. Ranges

DATE
14-01-2011
dd-mm-yyyy
dd-mm-yyyy
dd-mm-yyyy

RUN DATE:
RUN ON :

SIGNATURE

Scenario Description
Creation of a complaint from a Business Partner in a case where Late Payment Surcharge has been
wrongly charged.

VALUE/CODE
1000000000 ~
199999999
8000000000 ~
8999999999
0000010000 ~

DESCRIPTION

Service Ticket

ZTSV

Service Ticket

None

Service Org

Z00000000001

KESC Service Org Data

Profile

None

Partner Data

Z0000052

Sold To Party- (BP)

None

CRM_SERVIC (Service
Ticket Number)
KESC IC Agents (CSR or
Employee)

DEV200

297295864.doc

COMMENTS AND NOTES

External
None

Page # 1

Unit Test Scripts

Module:CRM

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Contact Person(On behalf
of BP)
Interaction Centre Agent
(CSR)
Employee Responsible
Responsible Group

SCENARIO-1: Creation and Completion of Late Payment Surcharge ticket

No. TRANSACTION STEPS

TRANS
. CODE

Create Service Ticket Corrected

Invoice Printing For LPS

Web
Client
UI

Create and Close Service Ticket

Web
Client
UI

EXPECTED RESULT

INPUT DATA /
OUTPUT DATA /
SPECIAL
ACTUAL RESULTs
INFORMATION
Service ticket number Select
Service Ticket
in range 8000000000 INTERACTION
created 8000000113
~ 8999999999
RECORD tab and hit
TRANSACTION
TYPE and select late
payment surcharge,
inputs are the
description, status,
categorizes it .By
clicking escalate the
ticket is sent to the
relevant dept.
Service ticket number Select
Service Ticket
in range 8000000000 INTERACTION
created 8000000113
~ 8999999999
RECORD tab and hit
TRANSACTION
TYPE and select Late
Payment Surcharge
by inputting
description of the
complaint, priority,

CRM_UT004_ Late Payment Surcharge.doc

TESTER /
TEAM

PROOF

OK /
ERROR
(ISSUE)

Shamaila
Hisam

1.1

OK

Shamaila
Hisam

1.1

OK

Page # 2

Unit Test Scripts

Module:CRM

__________________________________________________________________________________________________________________________________
categorizes it, and
put the status as
CLOSED
3

Create Service Ticket Refund for

LPS

Web
Client
UI

Create Service Ticket LPS Waiver

Web
Client
UI

Update Service Ticket to In-process

Web
Client
UI

Update and close Service Ticket

LPS Waiver

Web
Client
UI

Service ticket number Select

in range 8000000000 INTERACTION
RECORD tab and hit
~ 8999999999
TRANSACTION
TYPE and select late
payment surcharge,
inputs are the
description (
Refunds for LPS),
status, categorizes
it .By clicking
escalate the ticket is
sent to the relevant
dept.
Service ticket number Select
in range 8000000000 INTERACTION
RECORD tab and hit
~ 8999999999
TRANSACTION
TYPE and select late
payment surcharge,
inputs are the
description ( LPS
waiver), status,
categorizes it .By
clicking escalate the
ticket is sent to the
relevant dept.
The status is updated go to service ticket
history and update
the status INPROCESS
The status is updated go to service ticket
history and update
the status as
CLOSED

CRM_UT004_ Late Payment Surcharge.doc

Shamaila
Service Ticket
created 8000000113 Hisam

1.1

OK

Shamaila
Service Ticket
created 8000000113 Hisam

1.2

OK

Service Ticket
status is updated to
in process

Shamaila
Hisam

1.3

OK

Service Ticket
status is closed

Shamaila
Hisam

1.4

OK

Page # 3

Unit Test Scripts

Module:CRM

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7

Update Service Ticket to In-process

Web
Client
UI

The status is updated go to service ticket

history and update
the status INPROCESS
The status is updated go to service ticket
history and update
the status as
CLOSED
The status is updated go to service ticket
history and update
the status INPROCESS
The status is updated go to service ticket
history and update
the status as
CLOSED

Service Ticket
status is updated to
in process

Shamaila
Hisam

1.3

OK

Update and close Service Ticket

Refund for LPS

Web
Client
UI

Service Ticket is
closed

Shamaila
Hisam

1.4

OK

Update Service Ticket to In-process

Web
Client
UI

Service Ticket
status is updated to
in process

Shamaila
Hisam

1.5

OK

10

Update and close Service Ticket

Corrected Invoice Printing for LPS

Web
Client
UI

Service Ticket is
closed

Shamaila
Hisam

1.6

OK

11

Change status of Service Ticket to

Re-open and create Interaction
Record

Web
Client
UI

The status is updated

Go to service ticket
status and re-open
the ticket if required

Service Ticket
status is updated to
re-open

Shamaila
Hisam

1.7

OK

12

Close service ticket and create

interaction record

Web
Client
UI

The status is updated

Go to service ticket
status close and
create interaction
record

Service Ticket is
closed

Shamaila
Hisam

1.6

OK

CRM_UT004_ Late Payment Surcharge.doc

Page # 4

Unit Test Scripts

Module:CRM

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Comments:
_______________________________________________________________________________________________________________________
_______________________________________________________________________________________________________________________
_______________________________________________________________________________________________________________________
_______________________________________________________________________________________________________________________
_______________________________________________________________________________________________________________________
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Proof of Tests:
1.1

CRM_UT004_ Late Payment Surcharge.doc

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Unit Test Scripts

Module:CRM

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1.2

1.3

CRM_UT004_ Late Payment Surcharge.doc

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Unit Test Scripts

Module:CRM

__________________________________________________________________________________________________________________________________
1.4

1.5

1.6
CRM_UT004_ Late Payment Surcharge.doc

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Unit Test Scripts

Module:CRM

__________________________________________________________________________________________________________________________________

1.7

CRM_UT004_ Late Payment Surcharge.doc

Page # 8