Unit Test Scripts

Module:CRM

__________________________________________________________________________________________________________________________________
SCENARIO/DESCRIPTION:
Unit Test Code :
BBP Ref.:
Number of Scenarios
APPROVAL:
NAME
Shamaila Hisam
Anthony
Shariq Karim

RUN ON :

01

ROLE
Tester- KESC
Tester- Abacus
Team Lead ( Abacus)
Team Lead ( Business)

DATE
14-01-2011
dd-mm-yyyy
dd-mm-yyyy
dd-mm-yyyy

SIGNATURE

Scenario Description
Creation of a complaint from a Business Partner in a case where a customer claims he needs a correction
in his SD amount.

DESCRIPTION

CRM_SERVIC (Service
Ticket Number)
KESC IC Agents (CSR or
Employee)

VALUE/CODE
1000000000 ~
199999999
8000000000 ~
8999999999
0000010000 ~
0000099999

Service Ticket

ZTSV

Service Ticket

None

Service Org

Z00000000001

KESC Service Org Data

Profile

None

Partner Data

Z0000052

Sold To Party- (BP)

None

DEV200

D2.2.1

SCENARIOS:
Scenario Scenario Title
#
#1
Creation and Completion of a
Correction of SD Amount ticket

SETUP DATA:
DATA OBJECT
BP No. Ranges

RUN DATE:

Correction of SD Amount
CRM-UT-007

297296021.doc

COMMENTS AND NOTES

External
None

Page # 1

Unit Test Scripts

Module:CRM

__________________________________________________________________________________________________________________________________
Contact Person(On behalf
of BP)
Interaction Centre Agent
(CSR)
Employee Responsible
Responsible Group

SCENARIO-1: Correction of SD Amount

No. TRANSACTION STEPS

TRANS
. CODE

EXPECTED
RESULTS

INPUT DATA /
SPECIAL
INFORMATION

OUTPUT DATA /
ACTUAL RESULTs

TESTER
/ TEAM

PROOF

OK /
ERROR
(ISSUE)
OK

Create and Close Service Ticket

Web
Client
UI

Service ticket number description of

in range 8000000000 complaint, priority
~ 8999999999

Service Ticket created Shamail

a Hisam
8000000122

1.1

Create Service ticket

Web
Client
UI

Service ticket number Description of

in range 8000000000 complaint, priority
~ 8999999999

Service Ticket created Shamail

a Hisam
8000000122

1.1

OK

Update Service Ticket to In-process

Web
Client
UI

The status is updated

go to service ticket
history and update
the status INPROCESS

Service ticket status

is changed to in
process

Shamail
a Hisam

1.2

OK

Complete Service ticket

Web
Client
UI

The status is updated

go to service ticket
history and update
the status completed

Service ticket status

is changed to
complete

Shamail
a Hisam

1.3

OK

Change status of Service Ticket to

Re-open and create Interaction

Web
Client

The status is updated

Go to service ticket
status and re-open

Service ticket status

is updated to Re-

Shamail
a Hisam

1.4

OK

297296021.doc

Page # 2

Unit Test Scripts

Module:CRM

__________________________________________________________________________________________________________________________________

Record

UI

the ticket if required

and forward it to the
relevant dept by
clicking Escalate

Open

Close service ticket and create

interaction record

Web
Client
UI

Go to service ticket
status close and
create interaction
record

Service ticket is
closed

The status is updated

297296021.doc

Shamail
a Hisam

1.5

Page # 3

OK

Unit Test Scripts

Module:CRM

__________________________________________________________________________________________________________________________________
Comments:
_______________________________________________________________________________________________________________________
_______________________________________________________________________________________________________________________
_______________________________________________________________________________________________________________________
_______________________________________________________________________________________________________________________
_______________________________________________________________________________________________________________________
_______________________________________________________________________________________________________________________
Proof of Tests:
1.1

297296021.doc

Page # 4

Unit Test Scripts

Module:CRM

__________________________________________________________________________________________________________________________________
1.2

1.3

297296021.doc

Page # 5

Unit Test Scripts

Module:CRM

__________________________________________________________________________________________________________________________________
1.4

1.5

297296021.doc

Page # 6