sample

Ryan Ihrig
127 Alpine Rd
Minneapolis, MN 83665
Home: 207-555-0123
Cell: 207-555-4567
someone@example.com

Career Snapshot
Ten years of
commended
performance in key
customer service
and support roles.
Expert in
customer
care/communication
s, problem solving,
relationship building
and user training
and support.
MS Office
power-user with
additional
proficiencies in
assorted databases.

Awards
Top Performer
Award, 2008, 2009
Six-Time
Employee of the
Month, 2004 to
2006
Five Service
Star Awards, 2000
to 2004

Computer Skills
Word, Excel, PowerPoint,
Access, Outlook, ACT!,
SQL

Mission Statement
Strive to exceed
customer/ employer
expectations by
delivering second-tonone service. Maintain
customer centricity in
all initiatives and
interactions, always
putting the customer
first.

Customer Service & Support

Specialist
Offering an award-winning track record of customer care
excellence within high-volume environments that include
Call Centers Online Support Customer Service
Desks

Key Skills
World-Class Customer
Service
Troubleshooting/ Problem
Solving
Up-Selling/Sales Support
Customer Order Fulfillment

Call Center
Operations
Technical/User
Support
Complaint Handling
Reports &
Documentation

Professional Experience
ABC, INC. Duluth, MN
XYZ CORP. Chicago, IL

Customer Support Engineer, 2008 to

2009
Customer Service Specialist, 2006 to
2008
Customer Service Rep, 2004 to 2006
Concierge / Front Desk, 1999 to 2004

DEF, INC. Chicago, IL

1-2-3 LTD. Duluth, MN
Provided telephone, online and face-to-face customer
service/support within high-volume call centers (handling an
average of 95 calls/internet inquiries daily), busy retail customer
service desks and five-star resorts.

Performance Review Excerpts

For the second year in a row, Chris has been the top
performer on my teamexceeded her call metrics goals by
15%...excellent communication, technical support and
troubleshooting skillsexcels in working independently in a
fast-paced environmenthas become my #1 trainer of new
hires (2009 Performance Review, ABC, Inc.)
Chris exemplifies excellent customer serviceconsistently
thinks outside the box and finds creative ways to solve
customer problemsIdentifies opportunities to increase
customer retention and satisfaction through the use of
up/cross-selling strategies and excellent communication
skillswell organized, with the ability to multitask and
prioritize workloaddocuments in detail all interactions with
customers (2007 Performance Review, XYZ Corp.)
Handles the demands of a high-volume customer service
desk with easeexemplary customer service and complaint
handling
skills
dedicated
and
reliable
(2005
Performance Review, DEF, Inc.)
Our guests routinely rave about the above-and-beyond
service and personalized attention they receive from Chris
highly resourcefula consummate customer service
professional (2003 Performance Review, 1-2-3 Ltd.)

Education

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SOMECOUNTY COMMUNITY COLLEGE Duluth, MN
Associate of Arts (AA) in Business, 1999

Discount car rentalResponsibilities

Greet customers in a professional and courteous manner and exceed their
expectations every time
Open and close rental agreements

Achieve monthly sales targets by recommending and explaining benefits of additional

company services

Build and maintain relationships with new and existing accounts such as body shops
and dealerships

Answer phones and confirm customer reservations

Assist with the picking up and dropping off of customers

Complete vehicle inspections

Work as a team player with fellow staff members to optimize branch productivity
including cleaning and shuttling vehicles

Responsibilities:

Deliver exceptional customer service and support via phone

Receive and answer customer inquiries and concerns, including requests for product
information, promotion details, order tracking, issue resolution and general information

Handle escalated calls and assist subscriber in resolving their problems

Escalate exceptional subscriber situations or concerns to a Team Leader or Specialist

Assist subscribers with emergency situations and contact the appropriate emergency
response personnel, as needed

Maintain current program knowledge by reading and researching relevant materials