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Career Objective
To obtain a responsible and challenging position in a progressive organization where my
education and training will have valuable application with many opportunities for
advancement.
CORE COMPETENCIES
Establishing goals & developing plans for the achievement of these goals.
BANKING OPERATIONS
Following the process /procedure of the bank & the guidelines of RBI for approving the documents.
CLIENT SERVICING
Handling Dealership Clients for Sale proceeds, assessing the customers feedback, evaluating areas
of improvements in client servicing.
Handling the request and complaints of the dealers & clients and ensuring that they are resolved
within the stipulated Turn Around Time.
TEAM MANAGEMENT
Leading, mentoring & monitoring the performance of a 15 member team to ensure efficiency in
direct sales & meeting of individual & group targets.
Creating & sustaining a dynamic environment that fosters development opportunities & motivates
high performance amongst team members. Creating and environment with professional as well as
personal touch.
Ensuring compliance to rules and regulations of RBI including latest circulars and notifications.
CAREER HIGHLIGHTS
Giving good services to the HNW client base by providing good banking solutions and
performing banking operations.
Creating a need and selling all wealth management products like Life Insurance, General
Insurance, Mutual funds.
Deepening of accounts
Enhancing of accounts.
Apr06-Dec07
Mentored the Tracker System to ensure timely & effective execution of set process. The Tracker
System is used to capture in-depth details and status of every case.
Resolved the queries of client related pending registration numbers, loan disbursement status.
Proficient in processes of loan disbursement i.e. from collection of relevant documents to final loan
amount disbursal.
Organize Loan Camps to facilitate customers to apply for two wheeler loans.
Offer special discounts and benefits to customers in coordination with dealers to boost sales.
Prepared monthly target sheet for the purpose target achievement month on month.
Handled CROSS-SELLING as a part of the team initiative. Cross-Sold products viz. Personal
Loans, Credit Cards and Life Insurance.
Achievements:
HDFC BANK LTD.
Received Appreciation CERTIFICATE from Aviva Life Insurance for selling maximum
sales in the month of Aug and Sept 07.
Academics
Participated in IT Games, Business Quiz and Presentation by Symbiosis Centre for Information
Technology in 2004
Participant in Manthan- Management event organized by PIMR, Indore
Member of editorial board for Srijan, Newsletter for ICFAI Business School, Indore
ACADEMIA
M.B.A.
Marketing & Systems
2006
CGPA: 7.8
2004
Per: 68%
Summer Training
Bhatia International Limited, Indore.
Market Research of Sponge Iron Industries in Chhattisgarh.
Research and Projects
IT SKILLS
MS Office, C, C++, Operating Systems.
PERSONAL DETAILS
Date of Birth
Mobile
: +91-7738059591 / +91-9978909591
: rasika.apte@yahoo.com
RASIKA APTE