TEMS Investigation KPI

Definitions – FTP
TEMS Investigation KPI Definitions – FTP 2009-05-14

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Contents

1. Introduction ................................................................1

2. Service Independent KPIs .........................................1

2.1. Network Unavailability [%] ......................................................1
2.2. Attach Failure Ratio [%] ..........................................................1
2.3. Attach Setup Time [s]..............................................................2
2.4. PDP Context Activation Failure Ratio [%] ...............................2
2.5. PDP Context Activation Time [s] .............................................2
2.6. PDP Context Cut-off Ratio [%] ................................................3

3. FTP Specific KPIs.......................................................3

3.1. FTP Download – Method A .....................................................4
3.1.1. Service Non-Accessibility [%] .................................................................4
3.1.2. Setup Time [s].........................................................................................4
3.1.3. IP Service Access Failure Ratio [%] .......................................................4
3.1.4. IP Service Setup Time [s] .......................................................................5
3.1.5. Mean Data Rate [kbit/s] ..........................................................................5
3.1.6. Data Transfer Cut-off Ratio [%] ..............................................................5
3.1.7. Signaling Diagram...................................................................................6
3.2. FTP Download – Method B.....................................................7
3.2.1. Service Non-Accessibility [%] .................................................................7
3.2.2. Setup Time [s].........................................................................................7
3.2.3. IP Service Access Failure Ratio [%] .......................................................7
3.2.4. IP Service Setup Time [s] .......................................................................8
3.2.5. Mean Data Rate [kbit/s] ..........................................................................8
3.2.6. Data Transfer Cut-off Ratio [%] ..............................................................8
3.2.7. Signaling Diagram...................................................................................9
3.3. FTP Upload – Method A........................................................10
3.3.1. Service Non-Accessibility [%] ...............................................................10
3.3.2. Setup Time [s].......................................................................................10
3.3.3. IP Service Access Failure Ratio [%] .....................................................10
3.3.4. IP Service Setup Time [s] .....................................................................11
3.3.5. Mean Data Rate [kbit/s] ........................................................................11
3.3.6. Data Transfer Cut-off Ratio [%] ............................................................11
3.3.7. Signaling Diagram.................................................................................12
3.4. FTP Upload – Method B .......................................................13
3.4.1. Service Non-Accessibility [%] ...............................................................13
3.4.2. Setup Time [s].......................................................................................13
3.4.3. IP Service Access Failure Ratio [%] .....................................................13
3.4.4. IP Service Setup Time [s] .....................................................................14
3.4.5. Mean Data Rate [kbit/s] ........................................................................14
3.4.6. Data Transfer Cut-off Ratio [%] ............................................................14
3.4.7. Signaling Diagram.................................................................................15

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1. Introduction
This document describes in detail how KPIs (Key Performance Indicators) for the
FTP service are calculated in TEMS Investigation 8.0.

The KPI definitions are based on ETSI TS 102 250-2 V1.4.1.

How input data to KPI calculations is collected is not dealt with in this document.

2. Service Independent KPIs

2.1. Network Unavailability [%]

Denotes the probability that no packet-switched network is available in the cell
currently used by the customer.

In GSM, the phone has access to a PS network if it has received System Information
13. This message is read once per KPI measurement cycle, at the beginning of the
cycle.

In WCDMA, matters are simpler: the phone is always known to have access to a PS
network.

The information element "Mode - System" in TEMS Investigation indicates whether

the phone is connected to a WCDMA or a GSM network.

# of unsuccessful attempts to access PS network

Network Unavailability [%] = -------------------------------------------------------------------- x 100
total # of attempts to access PS network

Because of the nature of this KPI, no start or stop triggers can be identified for it in
the signaling diagrams.

2.2. Attach Failure Ratio [%]

Denotes the probability that a subscriber cannot attach to the GPRS/UMTS PS
network:

# of unsuccessful attach attempts

Attach Failure Ratio [%] = ----------------------------------------------- x 100
total # of attach attempts

Start trigger: Phone sending Attach Request message.

Trigger point 1 in sections 3.1.7, 3.2.7, 3.3.7, and 3.4.7

Stop trigger: Phone receiving Attach Accept/Reject message.

Trigger point 4 in sections 3.1.7, 3.2.7, 3.3.7, and 3.4.7

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2.3. Attach Setup Time [s]

Denotes the length of the time period taken to attach to the GPRS/UMTS PS
network:

Attach Setup Time [s] = tAttach Accept – tAttach Request

Start trigger: Phone sending Attach Request message.

Trigger point 1 in sections 3.1.7, 3.2.7, 3.3.7, and 3.4.7

Stop trigger: Phone receiving Attach Accept message.

Trigger point 4 in sections 3.1.7, 3.2.7, 3.3.7, and 3.4.7

2.4. PDP Context Activation Failure Ratio [%]

Denotes the probability that the PDP context cannot be activated. It is the ratio of
unsuccessful PDP context activation attempts to the total number of PDP context
activation attempts:

# of unsuccessful PDP context activation attempts

PDP Context Activation Failure Ratio [%] = ---------------------------------------------------------------------- x 100
total # of PDP context activation attempts

Start trigger: Phone sending PDP Context Activation Request message.

Trigger point 5 in sections 3.1.7, 3.2.7, 3.3.7, and 3.4.7

Stop trigger: Phone receiving PDP Context Activation Accept message.

Trigger point 8 in sections 3.1.7, 3.2.7, 3.3.7, and 3.4.7

2.5. PDP Context Activation Time [s]

Denotes the length of the time period taken to activate a PDP context:

PDP Context Activation Time [s] = tPDP Context Activation Accept – tPDP Context Activation Request

Start trigger: Phone sending PDP Context Activation Request message.

Trigger point 5 in sections 3.1.7, 3.2.7, 3.3.7, and 3.4.7

Stop trigger: Phone receiving PDP Context Activation Accept message.

Trigger point 8 in sections 3.1.7, 3.2.7, 3.3.7, and 3.4.7

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2.6. PDP Context Cut-off Ratio [%]

Denotes the probability that a PDP context is deactivated without this being initiated
intentionally by the user:

# of PDP context deactivations (not initiated by user)

PDP Context Cut-off Ratio [%] = ------------------------------------------------------------------------ x 100
total # of successfully activated PDP contexts

Start trigger: Phone receiving PDP Context Activation Accept message.

Trigger point 8 in sections 3.1.7, 3.2.7, 3.3.7, and 3.4.7

Stop trigger: Phone receiving the last data packet containing content.
Trigger point 41 in sections 3.1.7 and 3.2.7
Trigger point 42 in sections 3.3.7 and 3.4.7

PDP context deactivation not initiated intentionally by the user can be caused by
either SGSN failure or GGSN failure, so the PDP context may be deactivated either
by the SGSN or by the GGSN.

Note: The precondition for measuring this parameter is that a PDP context has been
successfully established.

3. FTP Specific KPIs

Two slightly different methods exist for calculating the KPIs. The difference is
explained in the following extract from the ETSI specifications:

(ETSI TS 102 250-2 V1.4.1 (2006-03), section 4.2)

“Currently two main views about the best way to reflect the user's experience are
in place: One preferring the payload throughput philosophy and the other
preferring the transaction throughput philosophy:

Method A [...] defines trigger points which are as independent as possible from
the service used, therefore representing a more generic view (payload
throughput)

Method B [...] defines trigger points on application layer, therefore representing a

more service oriented view (transaction throughput).”

Both methods are described in the subsections that follow.

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3.1. FTP Download – Method A

3.1.1. Service Non-Accessibility [%]

Denotes the probability that a subscriber cannot access the service successfully due
to a failure that has occurred either during PDP context activation or during service
access. This means that the data transfer cannot be started:

# of unsuccessful attempts
Service Non-Accessibility [%] = -------------------------------------- x 100
total # of attempts

Start trigger: Connect on command socket.

Trigger point 5 in section 3.1.7

Stop trigger: Reception of the first data packet containing content.

Trigger point 36 in section 3.1.7

3.1.2. Setup Time [s]

Denotes the period of time it takes to access a service successfully, from the
moment the dial-up connection is established until the first data packet is received:

Setup Time [s] = treception of first data packet – tconnect to socket

Start trigger: Connect on command socket.

Trigger point 5 in section 3.1.7

Stop trigger: Reception of the first data packet containing content.

Trigger point 36 in section 3.1.7

3.1.3. IP Service Access Failure Ratio [%]

Denotes the probability that, after successfully activating a PDP context, a

subscriber cannot access the service, so that the data transfer cannot be started:

# of unsuccessful service accesses

IP Service Access Failure Ratio [%] = -------------------------------------------------- x 100
total # of service access attempts

Start trigger: First [SYN] sent.

Trigger point 9 in section 3.1.7

Stop trigger: Reception of the first data packet containing content.

Trigger point 36 in section 3.1.7

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3.1.4. IP Service Setup Time [s]

Denotes the time period needed to establish a TCP/IP connection to the FTP server,
from sending the initial query to a server until the first data packet is received:

IP Service Setup Time [s] = treception of first data packet – tfirst [SYN] sent

Start trigger: First [SYN] sent.

Trigger point 9 in section 3.1.7

Stop trigger: Reception of the first data packet containing content.

Trigger point 36 in section 3.1.7

3.1.5. Mean Data Rate [kbit/s]

Denotes the average data rate measured throughout the entire connect time
(application throughput):

file size [kB] x 8

Mean Data Rate [kbit/s] = ----------------------------------------
tlast data packet – tfirst data packet

Start trigger: Reception of the first data packet containing content.

Trigger point 36 in section 3.1.7

Stop trigger: Reception of the last data packet containing content.

Trigger point 41 in section 3.1.7

3.1.6. Data Transfer Cut-off Ratio [%]

Denotes the probability that a data transfer cannot be completed when it has been
started successfully:

# of incomplete data transfers

Data Transfer Cut-off Ratio [%] = ------------------------------------------------------ x 100
# of successfully started data transfers

Start trigger: Reception of the first data packet containing content.

Trigger point 36 in section 3.1.7

Stop trigger: Reception of the last data packet containing content.

Trigger point 41 in section 3.1.7

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3.1.7. Signaling Diagram

UE Network

1 Attach Request 2
Attach
4 Attach Response 3

5 PDP Context Activation 6

PDP
8 PDP Context Activation Accept 7

9 2077 > 21 [SYN] 10

12 21 > 2077 [SYN, ACK] 11

13 2077 > 21 [ACK] 14

16 21 > 2077 FTP Response: 220 15

17 Login 18

19 Change Directory 20
Service

IP Service 21 2077 > 21 FTP Request: PORT X 22

24 21 > 2077 FTP Response: 200 23

25 2077 > 21 FTP Request: RETR Y 26

28 21 > 2077 FTP Response: 150 27

30 20 > 2113 [SYN] 29

31 2113 > 20 [SYN, ACK] 32

34 20 > 2113 [ACK] 33

36 20 > 2113 FTP DATA [ACK] 35

First Data Packet
37 2113 > 20 [ACK] 38

Data Data Transfer

40 20 > 2113 FTP DATA [FIN, ACK] 39

Last Data Packet
41 2113 > 20 [ACK] 42

43 2113 > 20 [FIN, ACK] 44

46 20 > 2113 [ACK] 45

48 21 > 2077 FTP Response: 226 47

50 2077 > 21 [ACK] 49

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3.2. FTP Download – Method B

3.2.1. Service Non-Accessibility [%]

Denotes the probability that a subscriber cannot access the service successfully due
to a failure that has occurred either during PDP context activation or during service
access. This means that the data transfer cannot be started:

# of unsuccessful attempts
Service Non-Accessibility [%] = -------------------------------------- x 100
total # of attempts

Start trigger: Connect on command socket.

Trigger point 5 in section 3.2.7

Stop trigger: Reception of the ACK from the first SYN, ACK.
Trigger point 34 in section 3.2.7

3.2.2. Setup Time [s]

Denotes the period of time it takes to access a service successfully, from the
moment the dial-up connection is established until the first data packet is received:

Setup Time [s] = treception of first data packet – tconnect to socket

Start trigger: Connect on command socket.

Trigger point 5 in section 3.2.7

Stop trigger: Reception of the ACK from the first SYN, ACK.
Trigger point 34 in section 3.2.7

3.2.3. IP Service Access Failure Ratio [%]

Denotes the probability that, after successfully activating a PDP context, a

subscriber cannot access the service, so that the data transfer cannot be started:

# of unsuccessful service accesses

IP Service Access Failure Ratio [%] = -------------------------------------------------- x 100
total # of service access attempts

Start trigger: First [SYN] sent.

Trigger point 9 in section 3.2.7

Stop trigger: Reception ofhe ACK from the first SYN, ACK.
Trigger point 34 in section 3.2.7

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3.2.4. IP Service Setup Time [s]

Denotes the time period needed to establish a TCP/IP connection to the FTP server,
from sending the initial query to a server until the first data packet is received:

IP Service Setup Time [s] = treception of first data packet – tfirst [SYN] sent

Start trigger: First [SYN] sent.

Trigger point 9 in section 3.2.7

Stop trigger: Reception of the ACK from the first SYN, ACK.
Trigger point 34 in section 3.2.7

3.2.5. Mean Data Rate [kbit/s]

Denotes the average data rate measured throughout the entire connect time
(application throughput):

File size (kB) x 8

Mean Data Rate [kbit/s] = ----------------------------------------
tlast data packet – tfirst data packet

Start trigger: Reception of the first data packet containing content.

Trigger point 34 in section 3.2.7

Stop trigger: Reception of the last data packet containing content.

Trigger point 41 in section 3.2.7

3.2.6. Data Transfer Cut-off Ratio [%]

Denotes the probability that a data transfer cannot be completed when it has been
started successfully:

# of incomplete data transfers

Data Transfer Cut-off Ratio [%] = -------------------------------------------------------- x 100
# of successfully started data transfers

Start trigger: Reception of the first data packet containing content.

Trigger point 34 in section 3.2.7

Stop trigger: Reception of the last data packet containing content.

Trigger point 41 in section 3.2.7

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3.2.7. Signaling Diagram

UE Network

1 Attach Request 2
Attach
4 Attach Response 3

5 PDP Context Activation 6

PDP
8 PDP Context Activation Accept 7

9 2077 > 21 [SYN] 10

12 21 > 2077 [SYN, ACK] 11

13 2077 > 21 [ACK] 14

16 21 > 2077 FTP Response: 220 15

17 Login 18

Service
19 Change Directory 20

IP Service
21 2077 > 21 FTP Request: PORT X 22

24 21 > 2077 FTP Response: 200 23

25 2077 > 21 FTP Request: RETR Y 26

28 21 > 2077 FTP Response: 150 27

30 20 > 2113 [SYN] 29

31 2113 > 20 [SYN, ACK] 32

34 20 > 2113 [ACK] 33

36 20 > 2113 FTP DATA [ACK] 35

First Data
Packet
37 2113 > 20 [ACK] 38

Data
Data Transfer

40 20 > 2113 FTP DATA [FIN, ACK] 39

Last Data
Packet
41 2113 > 20 [ACK] 42

43 2113 > 20 [FIN, ACK] 44

46 20 > 2113 [ACK] 45

50 21 > 2077 FTP Response: 226 49

51 2077 > 21 [ACK] 52

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3.3. FTP Upload – Method A

3.3.1. Service Non-Accessibility [%]

Denotes the probability that a subscriber cannot access the service successfully due
to a failure that has occurred either during PDP context activation or during service
access. This means that the data transfer cannot be started:

# of unsuccessful attempts
Service Non-Accessibility [%] = -------------------------------------- x 100
total # of attempts

Start trigger: Connect on command socket.

Trigger point 5 in section 3.3.7

Stop trigger: Sending the first data packet containing content.

Trigger point 35 in section 3.3.7

3.3.2. Setup Time [s]

Denotes the period of time it takes to access a service successfully, from the
moment the dial-up connection is established until the first data packet is sent:

Setup Time [s] = tsending first data packet – tconnect to socket

Start trigger: Connect on command socket.

Trigger point 5 in section 3.3.7

Stop trigger: Sending the first data packet containing content.

Trigger point 35 in section 3.3.7

3.3.3. IP Service Access Failure Ratio [%]

Denotes the probability that, after successfully activating a PDP context, a

subscriber cannot access the service, so that the data transfer cannot be started:

# of unsuccessful service accesses

IP Service Access Failure Ratio [%] = -------------------------------------------------- x 100
total # of service access attempts

Start trigger: First [SYN] sent.

Trigger point 5 in section 3.3.7

Stop trigger: Sending the first data packet containing content.

Trigger point 35 in section 3.3.7

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3.3.4. IP Service Setup Time [s]

Denotes the time period needed to establish a TCP/IP connection to the FTP server,
from sending the initial query to a server until the first data packet is sent:

IP Service Setup Time [s] = tsending first data packet – tfirst [SYN] sent

Start trigger: First [SYN] sent.

Trigger point 9 in section 3.3.7

Stop trigger: Sending the first data packet containing content.

Trigger point 35 in section 3.3.7

3.3.5. Mean Data Rate [kbit/s]

Denotes the average data rate measured throughout the entire connect time
(application throughput):

file size (kB) x 8

Mean Data Rate [kbit/s] = ----------------------------------
tlast data packet – tfirst data packet

Start trigger: Sending the first data packet containing content.

Trigger point 35 in section 3.3.7

Stop trigger: Sending the last data packet containing content.

Trigger point 42 in section 3.3.7

3.3.6. Data Transfer Cut-off Ratio [%]

Denotes the probability that a data transfer cannot be completed when it has been
started successfully:

# of incomplete data transfers

Data Transfer Cut-off Ratio [%] = ---------------------------------------------------- x 100
# of successfully started data transfers

Start trigger: Sending the first data packet containing content.

Trigger point 35 in section 3.3.7

Stop trigger: Sending the last data packet containing content.

Trigger point 42 in section 3.3.7

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3.3.7. Signaling Diagram

UE Network

1 Attach Request 2
Attach
4 Attach Response 3

5 PDP Context Activation 6

PDP
8 PDP Context Activation Accept 7

9 2077 > 21 [SYN] 10

12 21 > 2077 [SYN, ACK] 11

13 2077 > 21 [ACK] 14

16 21 > 2077 FTP Response: 220 15

17 Login 18

19 Change Directory 20
Service

IP Service 21 2077 > 21 FTP Request: PORT X 22

24 21 > 2077 FTP Response: 200 23

25 2077 > 21 FTP Request: STOR Y 26

28 21 > 2077 FTP Response: 150 27

30 20 > 2113 [SYN] 29

31 2113 > 20 [SYN, ACK] 32

34 20 > 2113 [ACK] 33

35 2113 > 20 FTP DATA [ACK] 36

First Data Packet
38 20 > 2113 [ACK] 37

Thrughput
Cut off Data Transfer

39 2113 > 20 FTP DATA [FIN, ACK] 40

Last Data Packet
42 20 > 2113 [FIN, ACK] 41

43 2113 > 20 [ACK] 44

48 2113 > 20 [FIN, ACK] 50

51 2113 > 20 [ACK] 52

53 2077 > 21 [ACK] 54

55 21 > 2077 FTP Response: 226 56

58 2077 > 21 [ACK] 57

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3.4. FTP Upload – Method B

3.4.1. Service Non-Accessibility [%]

Denotes the probability that a subscriber cannot access the service successfully due
to a failure that has occurred either during PDP context activation or during service
access. This means that the data transfer cannot be started:

# of unsuccessful attempts
Service Non-Accessibility [%] = -------------------------------------- x 100
total # of attempts

Start trigger: Connect on command socket.

Trigger point 5 in section 3.4.7

Stop trigger: Reception of the ACK from the first SYN, ACK.
Trigger point 34 in section 3.4.7

3.4.2. Setup Time [s]

Denotes the period of time it takes to access a service successfully, from the
moment the dial-up connection is established until the first data packet is sent:

Setup Time [s] = tsending first data packet – tconnect to socket

Start trigger: Connect on command socket.

Trigger point 5 in section 3.4.7

Stop trigger: Reception of the ACK from the first SYN, ACK.
Trigger point 34 in section 3.4.7

3.4.3. IP Service Access Failure Ratio [%]

Denotes the probability that, after successfully activating a PDP context, a

subscriber cannot access the service, so that the data transfer cannot be started:

# of unsuccessful service accesses

IP Service Access Failure Ratio [%] = -------------------------------------------------- x 100
total # of service access attempts

Start trigger: First [SYN] sent.

Trigger point 5 in section 3.4.7

Stop trigger: Reception of the ACK from the first SYN, ACK.
Trigger point 34 in section 3.4.7

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3.4.4. IP Service Setup Time [s]

Denotes the time period needed to establish a TCP/IP connection to the FTP server,
from sending the initial query to a server until the first data packet is sent:

IP Service Setup Time [s] = tsending first data packet – tfirst [SYN] sent

Start trigger: First [SYN] sent.

Trigger point 9 in section 3.4.7

Stop trigger: Reception of the ACK from the first SYN, ACK.
Trigger point 34 in section 3.4.7

3.4.5. Mean Data Rate [kbit/s]

Denotes the average data rate measured throughout the entire connect time
(application throughput):

file size (kB) x 8

Mean Data Rate [kbit/s] = ---------------------------------
tfirst data packet – tlast data packet

Start trigger: Reception of the ACK from the first SYN, ACK.
Trigger point 34 in section 3.4.7

Stop trigger: Reception of the [FIN, ACK] for the last data packet containing
content.
Trigger point 42 in section 3.4.7

3.4.6. Data Transfer Cut-off Ratio [%]

Denotes the probability that a data transfer cannot be completed when it has been
started successfully:

# of incomplete data transfers

Data Transfer Cut-off Ratio [%] = ------------------------------------------------------- x 100
# of successfully started data transfers

Start trigger: Reception of the ACK from the first SYN, ACK.
Trigger point 34 in section 3.4.7

Stop trigger: Reception of the [FIN, ACK] for the last data packet containing
content.
Trigger point 42 in section 3.4.7

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3.4.7. Signaling Diagram

UE Network

1 Attach Request 2
Attach
4 Attach Response 3

5 PDP Context Activation 6

PDP
8 PDP Context Activation Accept 7

9 2077 > 21 [SYN] 10

12 21 > 2077 [SYN, ACK] 11

13 2077 > 21 [ACK] 14

16 21 > 2077 FTP Response: 220 15

17 Login 18

Service
19 Change Directory 20

IP Service
21 2077 > 21 FTP Request: PORT X 22

24 21 > 2077 FTP Response: 200 23

25 2077 > 21 FTP Request: STOR Y 26

28 21 > 2077 FTP Response: 150 27

30 20 > 2113 [SYN] 29

31 2113 > 20 [SYN, ACK] 32

34 20 > 2113 [ACK] 33

35 2113 > 20 FTP DATA [ACK] 36

First Data Packet
38 20 > 2113 [ACK] 37

Data
Data Transfer

39 2113 > 20 FTP DATA [FIN, ACK] 40

Last Data Packet
42 20 > 2113 [FIN, ACK] 41

43 2113 > 20 [ACK] 44

48 2113 > 20 [FIN, ACK] 50

51 2113 > 20 [ACK] 52

53 2077 > 21 [ACK] 54

55 21 > 2077 FTP Response: 226 56

58 2077 > 21 [ACK] 57

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