PETER GOODING

CUSTOM APPLICATIONS MANAGER

WHATS RIGHT
FOR ME?

WHATS OUT
THERE?

HOW DO WE MAKE
IT HAPPEN?

ONE STORE

THE BACKGROUND

RETAIL EVOLUTION

Pre 1930

1930s

1990s

2007+

The Local
Store

The First
Supermarkets

ecommerce

Mobile
Shopping

Zebra Confidential: For

Internal Use Only

OMNICHANNEL RETAIL

PHYSICAL
STORES

MOBILE
TECHNOLOGY

WEB
SITES

NOT store vs on-line

Stores just a part
Increasing transparency

COMPUTERS

Customers in control
Increasing impact
of mobile apps

GAMING
CONSOLES

SOCIAL
MEDIA
KIOSKS
ONLINE CATALOGS

SHOPPERS

HAVE CHANGED

SHOPPERS HAVE CHANGED

80%

Willing to share personal information

50%

Interested in receiving location based offers

40%

Interested in live shopping map on phone

43%

Happy to receive text offers in store

51%

Prefer email offers in advance

Zebra Technologies European Shopper Study 2015

RETAILERS

ARE REACTING

JOHN LEWIS IS NOW SPENDING

ALMOST TWO-FIFTHS (37%) OF
ITS CAPITAL EXPENDITURE ON
IT, UP FROM 15% IN 2008.
Retail Week 3rd March 2015

leveragingomni-channel to meet
new customer demands.
Two thirds of its customers shop via multi-channel and these
spend 3.5 x more than regular shoppers.
Exploiting differentiation: convenience, assortment curation, bestin-class customer service, ease of returns.
Trialling new store formats,
Amazon is our biggest
such as the new customercompetition. [The systems and
centric Waitrose Swindon
technology] they are firing at us
would make even the most
branch (read more here).
cavalier person modest.
Fulfilment options via
Waitrose outlets; tie-up
with delivery firm CollectPlus.
ANDY STREET
Matching competitor pricing.
MD, John Lewis

22%

have used an
interactive display
to search more
product ideas and
suggestions

DELIVERY A KEY BATTLEGROUND

BLURRED CHANNEL BOUNDARIES

LOYALTY BECOMES ENGAGEMENT

Behaviours vs spend
Digital and/or card
Seamless engagement
Socially connected
Shift to mobile
Hyper personalisation

CUSTOMER FLOW MANAGEMENT

Understand customer behaviours
(Analytics, Video, WLAN)
Offer different ways to shop (PSS,
Extended aisle, In store-vending)
Engage in the aisle (empowered staff,
kiosks, ESEL, beacons)
Checkout Options (Apple Pay,
Android Pay, PSS, SCO, MPOS)
Optimise Checkouts (Imaging
reduces interventions)

ENGAGEMENT & INTERACTION

KEY AREAS RETAILERS ARE

FOCUSING ON

DELIVERY
Getting products to
customers when and
where they want
them be it Store,
Lockers, Home or
Click & Collect

STOCK VISIBILITY
Whether its more
effective barcoding,
or RFID, making
stock visibility a
priority

STAFF
EFFECTIVENESS
Making staff part of
the sales process,
not just part of the
operation

CUSTOMER
ENGAGEMENT
Knowing who
customers are and
when they are in
store. Letting them
shop the way they
want to

OPERATIONS
MANAGEMENT
From device
management to
managed services

DELIVERING OMNICHANNEL

KNOW WHAT YOUR

SHOPPERS WANT, BEFORE
THEY DO.

YOU ASK ASSOCIATES TO

DO MORE THAN EVER. WITH THE
RIGHT TOOLS, THEY CAN.

WHEN I.T. DOESNT

HAVE TO DO EVERYTHING,
THEY CAN DO ANYTHING.

TRANSPORT &
LOGISTICS

ITS ALL ABOUT VISIBILITY

Where is my parcel?
When can I expect
the parcel?

BARCODE

BARCODE

What is its status

Do I need to act?

BARCODE PROCESSES ARE MAINLY APPLIED MANUALLY AND SELECTIVELY

ITS ALL ABOUT VISIBILITY

WHERE
WHEN

BARCODE

BARCODE

WHAT

WHY

INCREASE THE VISBILITY WITHOUT MANUAL INTERVENTIONS

EXPECTED FUNCTIONALITY
(FORRESTER RESEARCH)
Most expect IoT to provide operational and actionable data on location and condition
Functionality IoT Expected to Deliver
Location of tracked objects
Location of tracked containers
Condition of tracked objects
Location of tracked personnel
Contents of tracked containers
Data driven actionable insight
Condition of monitored environment
Autonomous identification
Status of tracked personnel
Tracked transactions
20%

30%

40%

50%

60%

% Respondents

Q2: From your understanding of Internet of Things please select the functionality you believe it delivers (select all that apply)

70%

80%

WHO WILL WIN THE E-COMMERCE

DELIVERY BATTLE ?
POSTS, INTEGRATORS, OR...

Amazon, Apple, Facebook, Google ?

Zebra Confidential: For Internal Use Only

WHAT IS GOING ON IN OUR INDUSTRY ?

Can AMAZON survive as a pure player ?
Pure players are opening STORES in the US,
will the same happen in EUROPE
AMAZON invested a Multi Billion $ in the supply
chain and their shipping costs are exploding
Is FREE SHIPPING and FREE RETURNS
sustainable ?
Will SAME DAY DELIVERY become the normal?
AliBaba is buying a stake in Singapore Post

23

T&L CHALLENGES
INFORMATION TECHNOLOGY
Support all business needs
Evaluate, deploy, manage & maintain systems and technology
FLEET MANAGEMENT
Low asset utilization
Manager productivity & efficiency
High cost structure
Asset tracking

DEPOT CONTROL
Sortation - crossdock
Inventory management
Real-time freight visibility
Efficiency

TRAINING
Driver turnover
Competitive differentiation
Mis-ships, data accuracy
Asset tracking

REGULATORY COMPLIANCE
CSA2010 (Compliance, Safety, Accountability)
Sustainability
Data security
Interstate travel

CURRENT T&L SOLUTIONS

Over 9 billion packages delivered in 2013
Loading
Solutions

Parcel Sortation
Solutions

Field Mobility
Solutions
Picking
Solutions

Pick up & Delivery

Solutions

Yard Solutions
Shipping/ Receiving
Solutions

Container
Tracking

MANUFACTURING OVERVIEW

ACCELERATE
GROWTH
AND SHAPE
INDUSTRY

MANUFACTURING SEGMENTATION
AUTOMOTIVE

HIGH TECH

AEROSPACE

PETROCHEM

FOOD&BEV

PHARMA

COMPONENTS OF SMART FACTORY

WITH IOT IMPLEMENTATIONS
BI SOFTWARE

MANUFACTURING
NEXT-GEN MANUFACTURING SYSTEMS
CLOUD
STORAGE/PROCESSING

DATA ANALYTICS

CYBERSECURITY

CUSTOMERS

Smart Supply
Networks

SHOP FLOOR

SUPPLIERS
INTELLIGENT
SENSORS

CYBER PHYSICAL
SYSTEMS

SMART
MAINTENANCE

MOBILE
WORKFORCE

LOCAL DATA
STORAGE

INTELLIGENT
PRODUCTS

Responsive
Manufacturers

INDUSTRY 4.0 TECHNOLOGY WILL

DRIVE BUSINESS TRANSFORMATIONS
New Business Models

Applications

Technologies

Backend Systems

IT Trends

Service Transformation

Data Driven Services

Intelligent Materials

PLM / MES

Cloud

XaaS

Additive Manufacturing

Sensors

Production Systems

Big Data

Individualization

Augmented Reality

Auto ID

SCM

Security

Hyper Competition

Smart Decisions

Mobility

CRM

Apps

Digital Convergence

M2M

IoT

Network Connectivity

CURRENT MANUFACTURING SOLUTIONS

In facilities for all top 10 global manufacturers
Put Away
Solutions

Cycle Counting
Solutions

Picking
Solutions

Yard
Solutions
Shipping/ Receiving
Solutions

Container
Tracking

Work in Process /
Visibility

FACTORY OF THE FUTURE

AUTOMATED

ENERGY EFFICIENT

PREDICTIVE

CONNECTED

THANK
YOU