M A R C I T.

P E L L E R
11265A TERRA VISTA PKWY
RANCHO CUCAMONGA, CALIFORNIA 91730
Phone: (909)-980-0914 Email: MTPeller@aim.com

OBJECTIVE
To find a position utilizing my skills and experience and be an asset to your company.
I take pride in all the work and my abilities. I believe wholeheartedly in dedicating
myself to an employer who appreciates one’s skills and experience.

SKILLS/INTERESTS
Computers: Microsoft Works, Word, Excel, Publishing, Quicken, Money; Freelance
Greeting Card Business; Party and Travel Coordinator; Newspaper Design and Layout;
Design cards for teammates and/or Supervisor when needed for either birthdays,
illness, etc;

EMPLOYMENT
February 2010 – Present Williams-Sonoma, Inc/LVCC Las Vegas,
Nevada
FSA/Customer Service Representative
Helped in the classroom as an ACE/PAL
Walked the floor to help new associates when needed
Handle escalated customers and resolve their issues whenever possible
Handle calls for customers from all concepts of Williams-Sonoma, Inc.
Issue credits for returns
Follow all returns, tracking numbers and credit back when needed
Issue replacements when necessary
Handle sales calls for all Williams-Sonoma concepts
Help fellow team mates whenever needed
Help with special projects for supervisor when asked
Follow up with customers to make sure replacements arrived and pick-up damaged
and/or defective items when necessary
Call stores to see if items available when catalog is either POS, NLA or more
convenient for customer to pick up

November 2009 - February 2010 Williams-Sonoma, Inc/Las Vegas Call Center

Las Vegas, Nevada
Temporary Senior Lead Associate
Handle all escalated calls from customers
Answer all questions from Associates
Help the Supervisors or Managers when needed
Take customer calls when necessary
Prepare reports on all Associates
Monitor calls and advise Associates when needed

April 2007- November 2009/ Williams-Sonoma, Inc/LVCC Las Vegas, Nevada

FSA/Customer Service Representative
Helped in the classroom as an ACE/PAL
Walked the floor to help new associates when needed
Handle escalated customers and resolve their issues whenever possible
Handle calls for customers from all concepts of Williams-Sonoma, Inc.
Issue credits for returns
Follow all returns, tracking numbers and credit back when needed
Issue replacements when necessary
Handle sales calls for all Williams-Sonoma concepts
Help fellow team mates whenever needed
Help with special projects for supervisor when asked
Follow up with customers to make sure replacements arrived and pick-up damaged
and/or defective items when necessary
Call stores to see if items available when catalog is either POS, NLA or more
convenient for customer to pick up

June 2002 – July 2003 Kanner, Mendelson & Shteiman, MDs Palm Beach
Gardens, FL.
RECEPTIONIST/PRE-OP COORDINATOR
Handled multi phone office line for four physicians;
Booking and scheduling of appointments.
Booking and scheduling all Pre-Op appointments for all patients;
Preparing and faxing Pre-Op reports, Labs etc. to Surgeons and Hospitals;
Database ER schedule for all doctors 3 months in advance
Faxing, filing all patient faxes and reports, distribution to doctors.

January 1980 - March 2000 Chester Optical Company

Chester, PA.
ADMINISTRATIVE ASSISTANT
Total management of optical company including booking and scheduling of patients,
all bookkeeping and insurance claim processing and maintenance; employee
management.
In charge of all purchasing and inventory;
Traveled between Florida and Pennsylvania for company;
Created bookkeeping system for office;
Handled all travel arrangements when necessary both in USA and Europe;
Handled all bookkeeping in both PA and FL.
Handled and solve problems of customers, to the best of my ability
Handled all direct billing and insurance for patients; patient scheduling and patient
management
Handled all collections for delinquent accounts.
Run all reports

March 1992 - October 2002 Financial Realty Group

Lake Park, FL.
SALES & RENTAL SPECIALIST
Handled sales and seasonal rentals within the N. Palm Beach area
Data-based all clients and maintained all money relating to sales and/or rentals;
Do Seasonal or Yearly paperwork for Condo rentals
Expertise and client relationships have resulted in 75% repeat rentals annually.

EDUCATION
Sanford Preparatory School
Harcum College
Villanova University
Gold Coast School of Real Estate
Hockessin, Delaware
Bryn Mawr, PA/Assoc. BA
Villanova, PA
West Palm Beach, Fl.