COMPANY

PROFILE

www.astech.co.id

ABOUT US
ASTech established in January 2004.
It was purposely built to answer the need of local independent AMS (After-MarketService) to provide hassle free After-Sales-Service Solutions.
It started with three multinational brands, ASTech appointed to be their exclusive
Authorized Service Provider for nationwide coverage then followed by other
multinational Telecommunication, Consumer-Electronic, Computer, Home-Appliances
products.
Now, we have been trusted and certified by many multinational & local companies
servicing their customers and provide guarantee for their products.

Welcome to our world and expertise....

VISION & MISSION

VISION

- Total Customer Satisfactions

- Leader in Service Industry in Indonesia
MISSION

- One Stop After-Sales-Service Solution

- Excellence Customer Service Experience

COMPANY MOTTO

Quality
Through
Service

MILESTONE
Training Center
Research & Dev.

2004

2005

2006

2007

2008

GEO MOBILE
Auth.
Service Provider
- Providing L3 Technicians

2009

2010

2011

2012

2013

OUR SERVICES
As a nationwide After-Market-Service company, we are proven for the following
services ....

OUR SERVICES
As a nationwide After-Market-Service company, we are proven for the
following services:
q BENCH REPAIR (Customer Walk-In Repair)
Dedicated Customer Care and workshop team at our Service Center
and Service Points.
q ON-SITE REPAIR (Onsite Service)
Call Management & dedicated onsite team doing scheduled of
visitation to customers designated place.
q CONTRACT SUPPORT SERVICES
On-Going Support (OGS), Seat Management (SM), Front Desk
Management (FDM), Call Center Services (CCS).

BENCH REPAIR
(Customer Walk-In Service)
Dedicated Customer Care and workshop team at our Service Center and Service
Points...

ONSITE REPAIR
Call Management Team & Dedicated Onsite Service team doing scheduled of visitations to
customers designated place.

ONLINE LOGGING SYSTEM

Online.... Live and Real Time Service Data...

ONLINE WEB-DATABASE
Designed to monitor Service Process Flow by Real Time...

The most important key to get better service management. Its controlling and
Monitoring end-to-end process of service flow. Its also managing Inventory of spare parts.

NOTIFICATIONS SYSTEM
Designed to ease customer to check their Service Status...

Web Notifications

SMS Notifications

The notification system is real time on-track to each status in the service flow.
It can be reached manually if customer would like to know and automatically push
into customers device (SMS) when the Unit has been Finished Repair.

ONLINE QUEING SYSTEM

Designed for managing high trac of walk in customer at each center...

Online Queing System used by those centers who has high-trac Walk-In Customer.
It helps to manage and monitor the Waiting Time and Serving Time to each customer
at each center.

SERVICE COVERAGE
Providing the widest coverage for Service... and keep on expanding...

Nationwide Coverage

Manifest Network List

NO

CAPACITY

1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25

ASP
ASP
ASP
ASP
ASP
ASP
ASP
ASP
ASP
ASP
ASP
ASP
ASP
ASP
ASP
ASP
ASP
ASP
ASP
ASP
ASP
ASP
ASP
ASP
ASP

CITY
BALIKPAPAN
BANDUNG
BANDUNG
BANDUNG
BIMA
BOJONEGORO
BUKITTINGGI
CIANJUR
CILACAP
DENPASAR
DENPASAR
DENPASAR
GARUT
JAKARTA
JAKARTA
JAKARTA
JAKARTA
JAKARTA
KEBUMEN
KENDARI
LAMPUNG
LAMPUNG
LASEM
MAGELANG
MAKASSAR

LOCATIONS
Komp. Profab Gunung Sari Ilir, Balikpapan Selatan
BEC lt.LU, Jl. Purnawarman 13-15, Bandung
Metro Indah Mall, lantai 1, Jl. Soekarno HaTa 590 , Bandung
Ruko Paskal HyperSquare, Jl. Pasir Kaliki No. 25-27, Bandung
Jl. Sultan Salahuddin, Bima
Jl. Raya sumberrejo,
Jl. Perin]s Kemerdekaan, Buki^nggi, Sumatra Barat
Jl. IR. H. Juanda, Panembong, Cianjur
Kios Pasar Reboan, Jl. Yos Sudarso - Sidareja, Cilacap
Komp. Sudirman Agung Blok, Denpasar
Jl. Nusa Kambangan, Denpasar Bali
Jl. Teuku Umar Barat, Denpasar
Jl. Ahmad Yani, Garut
Jl. Gunung Sahari Raya, Jakarta 10610
Ruko ITC Roxy Mas, Jakarta
Ruko Mall Roxy Square, Jl.Kyai Tapa No.1, Jakarta barat
Ruko Mall Roxy Square, Jl.Kyai Tapa No.1, Jakarta barat
ITC Roxy Mas lt. Dasar, Jakarta
Jl. Let.Jen. Suprapto, Kebumen
Jl. Ahmad Yani, Kendari
Jl. Ikan Hiu Teluk Betung, Bandar Lampung
Jl. Diponegoro, Lampung
Jl. Ja]rogi Lasem
Jl. Bima, Mun]lan
Jl. Gunung Bawakaraeng, Makassar

NO

CAPACITY

26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
45
46
47
48
49
50

ASP
ASP
ASP
ASP
ASP
ASP
ASP
ASP
ASP
ASP
ASP
ASP
ASP
ASP
ASP
ASP
ASP
ASP
ASP
ASP
ASP
ASP
ASP
ASP
ASP

CITY
MAKASSAR
MALANG
MANADO
MATARAM
MATARAM
MEDAN
MEDAN
MEDAN
MOJOKERTO
PADANG
PALEMBANG
PALU
PEKANBARU
PONTIANAK
PURWAKARTA
SEMARANG
SEMARANG
SEMARANG
SOLO
SOLO
SUMEDANG
SURABAYA
SURABAYA
SURABAYA
TANGERANG

LOCATIONS
Jl. Sulawesi, Makassar, Sulawesi Selatan
Jl. Soekarno HaTa, Malang
Jl. Pierre Tendean Boulevard, IT Center Upper Ground Floor, Manado
Jl. Kecubung, Mataram, Lombok
Jl. Yos Sudarso, Ampenan Lombok
Jl. Merdeka, Siantar, Medan
Plaza Millenium lt.3, Jl. Kapten Muslim No. 111, Medan
Jl. Sutomo, Medan
Jl. Bhayangkara, Surabaya
Jl. Dobi, Padang
Jl. Veteran, Palembang
Mall Taura, Jl. Emi Saelan, Palu
Plaza Snapelan lt Dasar Blok A1, Pekanbaru
Jl. Budi Karya Komp. Pon]anak Square, Pon]anak
Jl. Jend. Sudirman, Purwakarta
Jl. Jendral Sudirman, Semarang
Ruko Karang Turi Blok G Jl. M.T. Haryo, Semarang
Puri Anjasmoro , Semarang
Matahari Departemen Store, Singosaren Plaza, Solo
Solo Grand Mall lt. 3 Jl. Slamet Riyadi, Solo
Jl. Prabu Geusan Ulun, Sumedang
Komp. Ruko Mega Galaxy Jl. Kertajaya Indah Timur, Surabaya
Jl. Karimun Jawa 25-27, Surabaya
Jl. Prof. DR. Moestopo, Surabaya
Jl.Raya Ciater Ruko Nusa Loka Sektor 14-6. BSD Serpong

NO

CAPACITY

51
52
53
54
55
56
57
58
59
60
61
62
63
64
65
66
67
68
69
70
71
72
73
74
75

ASP
ASP
ASP
ASP
ASP
ASP
ACP
ACP
ACP
ACP
ACP
ACP
ACP
ACP
ACP
ACP
ACP
ACP
ACP
ACP
ACP
ACP
ACP
ACP
ACP

CITY
TANGERANG
TASIKMALAYA
TEBING TINGGI
YOGYAKARTA
YOGYAKARTA
YOGYAKARTA
ACEH
BANDUNG
BANDUNG
BANGKA
BODETABEK
BOGOR
JAKARTA
JAKARTA
JAKARTA
JAKARTA
JAKARTA
JAKARTA
JAKARTA
JAKARTA
JAKARTA
JAKARTA
JAKARTA
JAKARTA
JAKARTA

LOCATIONS
Citra Raya Square 1, - Cikupa, Tangerang
Jl. H.Z. Mustofa, Tasikmalaya
Jl. K.F. Tendean, Tebing Tinggi
Jogjatronik Mall lt. 1, Jl. Brigjen Katamso, JogJakarta
Jl. Gejayan, Yogyakarta
Rukolowanu, Jl.Lowanu, Sorosutan
Jl. Teuku Umar, Banda Aceh
BEC lt.LU, Jl. Purnawarman No.13-15, Bandung
Jl. Martadinata, Bandung
Jl. Jendral Sudirman Ruko Puncak Sungailiat, Bangka
Cibubur Junc]on, Jakarta Timur
Plaza Eka Lokasari, Jl. Siliwangi 123, Bogor, Jawa Barat
Mall Poins Square lt.2, Jakarta
Mangga Dua Mall lt.3, Jakarta
One Pacic Place Basement 1, Jakarta
Ambassador Mall lt.1, Jakarta
Graha Bimasak] lt.1, Jl. Mampang Prapatan Raya, Jakarta selatan
Kelapa Gading Permai lt.1, Jl. Boulvard Kelapa Gading Blok M, Jakarta Utara
Mall Ciputra, Jl. arteri S. Parman, Grogol, Jakarta Barat
Plaza Indonesia, Jl. MH Thamrin, Jakarta Pusat
Pondok Indah Mall Tablet - ok North Skywalk, Jakarta
Mall PGC 1 lt.3 ( zona hijau ), Jakarta
Jl. Danau Agung 1, Sunter Poromoro, Jakarta
Mall pondok indah North skywalk, Jakarta
Mall Taman Anggrek Ground, Jakarta

NO

CAPACITY

76
77
78
79
80
81
82
83
84
85
86
87
88
89
90
91
92
93
94
95

ACP
ACP
ACP
ACP
ACP
ACP
ACP
ACP
ACP
ACP
ACP
ACP
ACP
ACP
ACP
ACP
ACP
ACP
ACP
ACP

CITY
JAKARTA
JAKARTA
JAKARTA
JAKARTA
JAKARTA
JAKARTA
JAKARTA
JAKARTA
JAMBI
MAKASSAR
MANADO
MEDAN
MEDAN
PALEMBANG
PEKANBARU
SEMARANG
SURABAYA
SURABAYA
TANGERANG
TANGERANG

LOCATIONS
Central Park Jakarta
Emporium Mall Pluit , Jakarta
EX Plaza Indonesia, Jl. MH Thamrin kav.28-30, Jakarta
Grand Indonesia lt.3, Jakarta
Mall Kelapa Gading, Jakarta
Mall Puri Indah lt.1, Jakarta
Mangga Dua Mall lt.3, Jakarta
ITC Kuningan lt.3 Jembatan, Jakarta
Jl. Raden MaTaher, Jambi
Jl. G.Bulusaraung Komp. Rukobulusaraung , Makassar
MHC Mantos, Jl. Pierre Tendean, Boulevard Manado
Jl. Irian Barat, Medan 20231
Jl. Iskandar Muda, Medan
Ruko Mall Palembang Square, Jl. Angkatan 45, Palembang
Jl. Tuanku Tambusai, Pekan Baru
Jl. Diponegoro, Ruko Siranda, Semarang
Plaza Surabaya New Handphone Center, Surabaya
Surabaya Town Square, Jl. Adityawarman No.55, Surabaya 60242
SuperMall Lippo Karawaci, Jl. Boulevard Diponegoro 1200, Karawaci, Tangerang
Living World Alam Sutra, Jl. Alam Sutera Boulevard Kav.21, Alam Sutera - Tangerang

RESOURCES & FACILITIES

Dedicated and Professional...

Technicians:
q Junior Technician for Level 0 to Level 2 of repair.
q Senior Technician for Level 3 with 2 years minimum working
experience.

Engineers:
q Certified Senior Technician (required for multinational brands).
q Strong Technical Leadership and experience more than 5 years.

Dedicated Facility Authorized

Service Center

Multi-Brand Authorized
Service Center

SUMMARY
We are......

Born to be a problem solver and live with it.

Having no aliation or subsidized by any sales/
trading/ distribution companies or institutions.

Specialist

Independent

Years of experience delivering

customers need and expectations.

Proven

Focus in Service Management

+ Repair Knowledge + Repair Technology.

Expert

THANK YOU
More information: www.astech.co.id
Contact: contact@astech.co.id