Beruflich Dokumente
Kultur Dokumente
Syllabus
Bachelors of Business
Administration (BBA)
Page 1 of 31
Semester I
CODE
SUBJECT
CREDITS
Business Communication
Business Law
Financial Accounting
Marketing Management
Managerial Economics
Introduction to Computers
Communication Skills
SUBJECT
TOTAL CREDITS
20
20
Semester - IV
CREDITS
CODE
SUBJECT
CREDITS
Advertising Fundamental
Logistics Management
Business Policy
Financial Reporting
Introduction to Internet
E-Commerce
Project Management
TOTAL CREDITS
TOTAL CREDITS
20
Semester V
CODE
CREDITS
4
Semester III
CODE
SUBJECT
Organization Behaviour
Principal of Management
TOTAL CREDITS
CODE
SUBJECT
20
Semester - VI
CREDITS
SUBJECT
Management Information
System
Quality Management
Management of Financial
Institutions
Consumer Behavior
Business Environment
Project Report
TOTAL CREDITS
CODE
20
TOTAL CREDITS
Page 2 of 31
CREDITS
4
4
20
Detailed Syllabus:
Semester - I
Section-I Principal of Management
UNIT 1: Conceptual Framework of Management Management Defined, Components of Management,
UNIT 14:
UNIT 15: Motivation Defined, Importance of Motivation, Relationship of Motivation with Efficiency of the
Working Force, Positive and Negative Motivation,
UNIT 16: Principles of Personnel Motivation, Human Needs, Maslows Theory of Motivation,UNIT II: Ordinary
Differential Equations and Applications
Reference Books:1. Total Quality Management in Education by Sallis Edward (Associate Principal Brunel College of
Technology Bristol) and Edward Sallis (Paperback - May 1, 2002)
2. What Every Principal Should Know About Operational Leadership (v. 6) by Jeffrey Glanz (Paperback Nov 28, 2005)
3. What Great Principals Do Differently: 15 Things That Matter Most by Todd Whitaker (Paperback Nov
2002)
UNIT 30: Marketing Research and Market Segmentation Meaning and Definition of Marketing Research,
Scope of Marketing Research, Sources of Collecting Marketing Research Data, Market Segmentation
UNIT 31: Sales Promotion Meaning and Definition of Sales Promotion, Importance or Advantages of Sales
Promotion,
UNIT 32: Meaning and Definition of Personal Selling, Functions of Personal Selling, Merits or Advantages of
Personal Selling , Sales Forecasting Meaning of Sales Forecasting, Objectives of Sales Forecasting,
Limitations of Sales Forecasting, Forecasting the Indian Context, Process of Sales Forecasting
Reference Books:1. Marketing Management (13th Edition) by Philip Kotler and Kevin Keller (Hardcover - Mar 6, 2008)
2. Marketing Management: Millennium Edition (10th Edition) by Philip Kotler (Hardcover - Jul 19, 1999)
3. Marketing Management (12th Edition) by Philip Kotler and Kevin Lane Keller (Hardcover - Jan 1, 2006)
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UNIT 45: Firm Objective and Constraints Introduction, Theories of the Firm,
UNIT 46: Managerial Theories of the Firm, Behavioural Theories of the Firm, Value Maximisation, Firm's
Constraints
UNIT 47: Welfare Economics Introduction, General Equilibrium, Utility Analysis, Consumer's Surplus, Producer's
Surplus, Pareto Optimality:
UNIT 48: Alternative Approach, Criteria for Welfare Judgements
Reference Books:1. Managerial Economics by William Samuelson and Stephen G. Marks (Hardcover - Dec 29, 2008)
2. Managerial Economics with Student CD by Christopher R. Thomas and S. Charles Maurice (Hardcover Mar 7, 2007)
3. Managerial Economics by Christopher R. Thomas and S. Charles Maurice (Hardcover - Jan 27, 2010)
Page 6 of 31
UNIT 61: Microsoft Excel 2000 How to Start Microsoft Excel 2000, Components of Excel Window, Start
Working with Menu Options, Data Entry and Editing,
UNIT 62: Reversing / Reapplying Commands, Find Replace & Go to Options, Working with Toolbar, Resizing of
Columns and Rows
UNIT 63: Classification of Computers Supercomputers, Mainframes, Minicomputers, Clients and Servers
UNIT 64: Laptop Computers, Notebook Computers, Personal Digital Assistants (PDA's), Embedded Computers
Reference Books:1. Python Programming: An Introduction to Computer Science by John M. Zelle (Paperback - Dec 2003)
2. Introduction to Computer Security by Matt Bishop (Hardcover - Nov 5, 2004)
3. Introduction to Computers for Healthcare Professionals, Fifth Edition by Irene Joos, Ramona Nelson,
and Marjorie J. Smith (Paperback - Sep 3, 2009)
Page 7 of 31
Reference Books:1.
2.
3.
Messages: The Communication Skills Book by Matthew McKay (Paperback - Mar 3, 2009)
People Skills: How to Assert Yourself, Listen to Others, and Resolve Conflicts by Robert Bolton
(Paperback - Jun 1986)
The Hard Truth About Soft Skills: Workplace Lessons Smart People Wish They'd Learned Sooner by
Peggy Klaus (Paperback - Jan 22, 2008)
Semester - II
Section I: ORGANIZATIONAL BEHAVIOUR
UNIT 1: Basic Concepts of Organisational Behaviour Introduction, Defining Organisational Behaviour
UNIT 2: Administration and Organisational Behaviour, Fundamental Concepts of Organisational Behaviour
UNIT 3: Basic Approaches to Organisational Behaviour, Historical Development of Organisational Behaviour,
Hawthorne Experiments, Elements of Organisational Behaviour System
UNIT 4: Perception, Attitudes and Values Introduction, Perception Defined, Attitude Defined, Functions of
Attitude, Value Defined, Value System,
UNIT 5: Why Should Managers Know and Understand Values?
UNIT 6: Work Values, Individual Behaviour
UNIT 7: Personality Development and Personality Theories the Meaning of Personality, Characteristics of
Personality
UNIT 8: Types of Theories of Personality, Freuds Psychoanalytic theory of Personality, Abraham Maslows
Humanistic Theory of Personality
UNIT 9: Motivation Introduction, Motivation Defined, Nature of Motivation, Importance of Motivation,
Maslows Need Priority Model, Theory X and Theory y, Herzbergs two Factor Theory,
UNIT 10: Comparison between Herzberg and Maslow Models, Immaturity-Maturity heory, Vrooms Expectancy
Theory Financial and Non-Financial Incentives
UNIT 11: Individual and Organisation Introduction, Concept of Individual-Organisation Conflict, Legitimacy of
Organisational Influence, Discipline and Disciplinary action,
UNIT 12: Disciplinary action policy or Reinforcement, The Counselling Approach to Disciplinary Action
UNIT 13: Organisational Conflict Introduction, Meaning of Conflict, Are Conflicts Always Dysfunctional?
UNIT 14: Positive or Functional or Constructive Aspects of Conflict, Levels of conflicts, Managing the Conflicts
UNIT 15: Work Groups Introduction, Concept of Groups, Characteristics of Groups, How work groups are
formed, Why work groups are formed, Types of Groups, Distinction between Formal and Informal Groups
UNIT 16: Group Dynamics Group Dynamics Defined, Behaviour in Groups, Importance of Group Dynamics,
Group Cohesiveness Defined, Factors Influencing Cohesiveness, Group Cohesiveness and Productivity
Page 8 of 31
Reference Books:1. Organizational Behavior (13th Edition) by Stephen P. Robbins and Timothy A. Judge (Hardcover Mar
14, 2008)
2. Organizational Behavior by Michael A. Hitt, C. Chet Miller, and Adrienne Collela (Paperback - Oct 6,
2008)
3. Organizational Behavior by John R. Schermerhorn Jr, Dr. James G. Hunt, and Dr. Richard N. Osborn
(Hardcover - Jan 3, 2008)
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UNIT 32: The Functions of Feedback, the Process of Interpersonal Feedback, Making Feedback Effective: Giving
Feedback, Making Feedback Effective: Receiving Feedback
Reference Books:1. Messages: The Communication Skills Book by Matthew McKay (Paperback - Mar 3, 2009)
2. People Skills: How to Assert Yourself, Listen to Others, and Resolve Conflicts by Robert Bolton
(Paperback - Jun 1986)
3. The Hard Truth About Soft Skills: Workplace Lessons Smart People Wish They'd Learned Sooner by
Peggy Klaus (Paperback - Jan 22, 2008)
Page 10 of 31
UNIT 46: Elements of Company Law Meaning and Nature of a Company, Formation of a Company,
Memorandum of Association.
UNIT 47: Articles of Association, Prospectus, Shares and Share Capital, Allotment of Shares
UNIT 48: Taxation Constitutional Framework of Taxation, Direct and Indirect Taxes, The Central Excise Act,
1944, The Customs Act, 1962, Basic Central and State Sales Tax
Reference Books:1.
2.
Business Law: Text and Cases (West's Business Law) by Kenneth W. Clarkson, Roger LeRoy Miller,
Gaylord A. Jentz, and Frank B. Cross (Hardcover - Mar 14, 2008)
Business Law (Barron's Business Review Series) by Robert W. Emerson (Paperback - Oct 1, 2009) Smith
and Roberson's Business Law by Richard A. Mann and Barry S. Roberts (Hardcover - Mar 11, 2008)
Page 11 of 31
UNIT 60: Dispatching and Follow-up Dispatching and Follow-up, Qualities of a Chaser
UNIT 61: Inspection Return to Suppliers, Goods Received Notes, Bin Cards
UNIT 62: Maintenance Management Maintenance Defined, Maintenance Policy, Service Level Defined
UNIT 63: Materials Management of Material Resources, Definition of Materials Management, Scope of
Materials Management, Materials Management as Profit Centre, Functions of Materials Management
UNIT 64: Inventory Control Inventory Defined, Characteristics of Inventory, Inventory Control , Fundamentals,
Economic Order Quantity, Selective Inventory Control
Reference Books:1. Operations Management by William J. Stevenson (Hardcover - Oct 28, 2008)
2. Operations Management (10th Edition) by Jay H. Heizer and Barry Render (Hardcover - Feb 1, 2010)
3. Operations Management and Student CD and Student DVD Package (9th Edition) by Jay H. Heizer and
Barry Render (Misc. Supplies - Nov 9, 2007)
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UNIT 77: Understanding Published Financial Statements Introduction, Published Financial StatementsA Case
Study: JCT Electronics Ltd., Understanding Financial Statements.
UNIT 78: Interpretation of Financial Statements, Quantitative Disclosures
UNIT 79: Consolidated Financial Statements Introduction, Legal Framework, Consolidated Financial
Statements, Chain Holding
UNIT 80: Accounting for Amalgamations Legal Framework, Definitions, Purchase Consideration,
Determination of Swap Ratio, Methods of Accounting for Amalgamations, Asset Buyouts (ABOs)
Reference Books:1. Financial Accounting 6e with Annual Report by Robert Libby, Patricia Libby, and Daniel G. Short
(Hardcover - Jul 17, 2008)
2. Financial Accounting: Tools for Business Decision Making by Paul D. Kimmel, Jerry J. Weygandt, and
Donald E. Kieso (Hardcover - Oct 24, 2008)
3. Financial Accounting: An Introduction to Concepts, Methods and Uses by Clyde P. Stickney, Roman L.
Weil, Katherine Schipper, and Jennifer Francis (Hardcover - Feb 25, 2009)
Semester - III
Section I: Mathematics for Business & Economics
UNIT 1: Introduction to Business Mathematics
UNIT 2: Importance and Scope, Profit and Loss,
UNIT 3: Simple and Compound Interest
UNIT 4: Present Value, Annuities, Shares and Bonds, UNIT 5: Basic Algebra Surds and Indices, Logarithms,
UNIT 6: Linear and Quadratic Equations,
UNIT 7: Simultaneous Equations, Inequalities with Graphs, Arithmetic Progression (A.p.),
UNIT 8: Geometric Progression (G.p.)
UNIT 9: Matrices and Determinants Matrices: Definition and Notations,
UNIT 10: Special Types of Matrices, Matrix Operations, Determinants and Non-singularity Rank of a Matrix
UNIT 11: Inverse of a Matrix
UNIT 12: Solution of Equations (Unique Solution), Solution of Equations (Gauss-Elimination Method)
UNIT 13: Calculus Theory of Sets, Relations and Functions
UNIT 14: Limits and Continuity, Differentiation,
Page 13 of 31
Reference Books:1. College Mathematics for Business, Economics, Life Sciences and Social Sciences (12th Edition) (Barnett)
by Raymond A. Barnett, Michael R. Ziegler, and Karl Byleen (Hardcover - Feb 28, 2010)
2. Finite Mathematics for Business, Economics, Life Sciences and Social Sciences (12th Edition) (Barnett)
by Raymond A. Barnett, Michael R. Ziegler, and Karl Byleen (Hardcover - Jan 14, 2010)
Page 14 of 31
Reference Books:1. Supply Chain Management: A Logistics Perspective (with Student CD-ROM) by John J. Coyle, C.
John Langley, Brian Gibson, and Robert A. Novack (Hardcover - Mar 6, 2008)
2. Supply Chain Logistics Management (Mcgraw-Hill/Irwin Series Operations and Decision Sciences)
by Donald J. Bowersox, David Closs, and M. Bixby Cooper (Hardcover - Mar 3, 2009)
Page 15 of 31
Reference Books:1. Human Resource Management by Robert L. Mathis and John H. Jackson (Hardcover - Sep 1, 2010)
2. Human Resource Management by Raymond Noe, John Hollenbeck, Barry Gerhart, and Patrick
Wright (Hardcover - Oct 19, 2009)
UNIT 64: Newsgroups Introduction, Joining a Newsgroup, Common Terminology related to Newsgroups,
Newsgroup, Categories, The Newsgroup Client - www.dejanews.com, Some Usenet Clients
Reference Books:1. Broadcasting, Cable, the Internet and Beyond: An Introduction to Modern Electronic Media by
Joseph R. Dominick, Barry Sherman, and Fritz Messere (Paperback - Mar 14, 2007)
2. Broadcasting, Cable, the Internet and Beyond: An Introduction to Modern Electronic Media by
Joseph R. Dominick (Paperback - Jul 4, 2003)
Reference Books:1. Essentials of Entrepreneurship and Small Business Management (6th Edition) by Norman
M. Scarborough (Paperback - Jan 13, 2010)
2. Entrepreneurship and Small Business Management, Student Edition by Glencoe McGraw-Hill
(Hardcover - Feb 24, 2005)
Semester IV
Section I: Advertising Fundamentals
UNIT 1: Introduction to Advertising Marketing-mix and Advertising, Defining Advertising
UNIT 2: Brief History of Advertising Development of Modern Advertising, Contemporary Advertising,
Advertising in the 21st Century
UNIT 3: Classifying Advertising Consumer advertising, Advertising to Business and Profession, Non-product
Advertising
UNIT 4: Role, Functions and Benefits of Advertising Economic, Social, and Ethical Issues, Economic Issues,
Social Issues, Ethical Issues
UNIT 5: Client and Advertising Agency Client or Advertisers Role, Advertising Agency, Agency Structures,
Other Types of Agencies ,Agency Compensation, Agency Evaluation
UNIT 6: Marketing Communications Communication Process, Source, Message and Medium Factors, Source,
Limitations of Credible Sources, Over Exposure, Message, Medium
UNIT 7: An Overview of Consumer Behaviour Problem Recognition, Information Search, Evaluation of
Alternatives
UNIT 8: Purchase Decision, Post Purchase Evaluation, Learning Process
UNIT 9: Advertising Response Process (How Advertising Works) Exposure and Familiarity Model, Response
Hierarchy Models
UNIT 10: Low-involvement Learning Model, Cognitive Response Model
UNIT 11: The Elaboration Likelihood Model (Elm)
UNIT 12: Segmentation and Positioning Bases for Market Segmentation, Determining How Many Segments to
Enter
UNIT 13: Positioning, Developing a Positioning Strategy, Determining the Positioning Strategy
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UNIT 14: Brand Awareness, Brand Attitudes and Feelings Brand Awareness, Brand Attitudes and Feelings,
Brand Equity, Image and Personality
UNIT 15: Brand Equity, Brand Image and Personality
UNIT 16: Support Media Outdoor, Transit Advertising, Cinema and Videos
Reference Books:1. The Fundamentals of Creative Advertising by Ken Burtenshaw, Nik Mahon, and Caroline Barfoot
(Paperback - Nov 5, 2006)
2. Fundamentals of Layout for Newspaper and Magazine Advertising, for Page Design of Publications
and for Brochures by Franz Hermann Wills (Paperback - Jun 1971)
UNIT
30:
Partnerships for Managing Change, Aligning Organizational Capabilities, Innovation,
Entrepreneurship and Intrapreneurship, Creating A Learning Organization
UNIT
31: Implementing
Strategies Organizational Issues Organization Structure
Implementation, Implementing Business-level Strategies
and Strategy
UNIT 32: Implementing Functional Strategies, Role of the Budget, Key Issues Review
Reference Books:1. Strategic Management and Business Policy (11th Edition) by Thomas L. Wheelen and J. David Hunger
(Hardcover - Jul 27, 2007)
2. Concepts: Strategic Management & Business Policy (11th Edition) by Thomas L. Wheelen and J. David
Hunger (Paperback - Jul 26, 2007)
Reference Books:1. Financial Reporting and Analysis by Lawrence Revsine, Daniel Collins, Bruce Johnson, and Fred
Mittelstaedt (Hardcover - Jun 30, 2008)
2. Financial Reporting, Financial Statement Analysis, and Valuation: A Strategic Perspective (with
Thomson One Access Code) by Clyde P. Stickney, Paul Brown, and James M. Wahlen (Hardcover Apr
4, 2006)
Page 21 of 31
Reference Books:1. E-Commerce 2010 (6th Edition) by Kenneth C. Laudon and Carol Guercio Traver (Hardcover - Nov 21,
2009)
2. E-Commerce 2009 (5th Edition) by Kenneth C. Laudon and Carol Guercio Traver (Hardcover - Nov 15,
2008)
Reference Books:1. A Guide to the Project Management Body of Knowledge: (Pmbok Guide) by Project Management
Institute (Paperback - Dec 31, 2008)
2. Information Technology Project Management (with Microsoft Project 2007 CD-ROM) (6th ed) by
Kathy Schwalbe (Paperback - Mar 24, 2009)
Semester V
Section I: Corporate Legal Framework
UNIT 1: Business and its Environment Business and its Environment, What is Business?, Legal Environment of
Business, Gaining Practical Experience
UNIT 2: Law of Contract Introduction, Meaning and Essentials of a Valid Contract, Proposal (or Offer) and
Acceptance [SS.3-9], Capacity to Contract [Ss.10-12], Consent and Free Consent, Consideration
[Ss.2(D), 23- 25,185],
UNIT 3: Unlawful Consideration and Object [Ss.23-24], Contingent Contracts (Ss.31-36), Quasi Contracts
(Ss.68-72) (Certain Relations Resembling those Created by Contracts), Performance of Contracts
[Ss.37-67]
UNIT 4: Contract of Agency Introduction, Definition of Agent and Agency, Different Kinds of Agencies,
Classification of Agents,
UNIT 5: Duties and Rights of Agent
UNIT 6: Principal's Duties to the Agent and his Liability to Third Parties, Personal Liability of Agent,
Termination of agency
UNIT 7: Law of Sale of Goods Introduction, Definition and Essentials of a Contract of Sale, Goods and their
Classification
UNIT 8: Meaning of Price, Conditions and Warranties, Passing of Property in Goods
UNIT 9: Law of Negotiable Instruments Introduction, Meaning and Definition of a Negotiable Instrument
UNIT 10: Certain Important Concepts and Explanations of Certain Terms, Promissory Notes and Bills of
Exchange, Cheques,
UNIT 11: Holder and Holder in due Course, Privileges of a Holder in due Course,
UNIT 12: Negotiation of a Negotiable Instrument, Presentment, Dishonour, Crossing of Cheques
UNIT 13: Law of Insurance Nature and Principles of Insurance Life Insurance, Fire Insurance, Marine
Insurance, Gaining Practical Experience
UNIT 14: Law of Carriage of Goods Definition of a Contract of Carriage and Classification of Carriers,
Carriage of Goods by Land
UNIT 15: Carriage of Goods by Rail, Carriage of Goods by Sea, Carriage of Goods by Air
UNIT 16: Gaining Practical Experience
Page 23 of 31
Reference Books:1. Common Legal Framework for Takeover Bids in Europe 2 Volume Hardback Set: Volume
(Law Practitioner Series) - Hardcover (June 30, 2010) by Dirk Van Gerven
2. Corporate Governance and Development: Reform, Financial Systems and Legal Frameworks (The
Crc Series on Competition, Regulation and Development) - Hardcover (Aug. 9, 2009) by Thankom
Gopinath Arun and John Turner
Reference Books:1. Portfolio Construction, Management, and Protection (with Stock-Trak Coupon) by Robert A.
Strong (Hardcover - Oct 10, 2008)
Page 24 of 31
2. Mutual Funds: Risk and Performance Analysis for Decision Making by John A. Haslem (Hardcover
Mar 14, 2003)
Page 25 of 31
Reference Books:1. Advertising and Sales Promotion Strategy by Gerard J. Tellis (Hardcover - Aug 12, 1997)
2. Advertising and Promotion: An Integrated Marketing Communications Perspective by George E.
Belch and Michael A. Belch (Hardcover - Jul 1, 2008)
Reference Books:1. Employee Training & Development by Raymond A. Noe (Paperback - Oct 23, 2009
2. Turning Training into Learning: How to Design and Deliver Programs that Get Results by Sheila
W. Furjanic and Laurie A. Trotman (Paperback - Mar 1, 2000)
Page 26 of 31
Reference Books:1. Advertising and Sales Promotion Strategy by Gerard J. Tellis (Hardcover - Aug 12, 1997)
2. Advertising and Promotion: An Integrated Marketing Communications Perspective by George E. Belch
and Michael A. Belch (Hardcover - Jul 1, 2008)
Page 27 of 31
Semester VI
Section I: Management Information System
UNIT 1: Introduction To Information And Business Information System Introduction, Unit Objectives,
Information System, Components of Information System, Types of Information Systems,
UNIT 2: Introduction to Business System, Inventory Control, Inventory Control System, Manufacturing
Plants, Accounting Sales Order Processing, Business Information System
UNIT 3: Financial Accounting System, Sales and Marketing System, Manufacturing and Production System,
Human Resource System
UNIT 4: Information System, Organization, Management And Strategy Introduction, Unit Objectives,
UNIT 5: Organization and Information System, Organization, Principles of an Organization, Features of an
Organization
UNIT 6: Organizational Behaviour, Applications of Information Systems in Organizations
UNIT 7: The Changing Role of Information Systems in an Organization, Effects of Information System in an
Organization, Internet and Organization
UNIT 8: Implication for the Design and Understanding of Information System
UNIT 9: Unit Objectives, Introduction to System Analysis, Determination of Requirements,
UNIT 10: Determine Frequency, Timing and Volume, Interview, Questionnaire; Record Review; Observation
UNIT 11: Integrated Information System
Integration
Reference Books:1. Management Information Systems (11th Edition) by Ken Laudon and Jane Laudon (Hardcover - Jan
9, 2009)
2. Management Information Systems for the Information Age by Stephen Haag and Maeve
Cummings (Hardcover - Nov 11, 2009)
Page 28 of 31
Reference Books:1. Quality Management for Organizational Excellence: Introduction to Total Quality (6th Edition) by
David L. Goetsch and Stanley Davis (Hardcover - Jan 9, 2009)
2. Quality Management (2nd Edition) by Donna C. S. Summers (Hardcover - Apr 26, 2008)
Page 29 of 31
UNIT 37: Commercial Banks Introduction, Evolution of Commercial Banking, Functions of Commercial Bank
UNIT 38: Risk Management, Types of Risk, RBI Guidelines for Risk Management, Risk Management Systems,
Functions of Bank Capital
UNIT 39: Classification of Capital of Banks, CRR and SLR on Interbank Deposits
UNIT 40: Reserve Bank Of India Organisation and Management of RBI
UNIT 41: Reserve Bank Objectives, Traditional Functions, Objectives of Credit Control, Other Controls,
UNIT 42: Monetary Policy and Economic Variables, Bank Rate and Interest Rates, Importance of Bank Rate,
Impact of Bank Rate Policy
UNIT 43: Development Banks In India Introduction, Nature of Development Banking, Development Banks in
India
UNIT 44: Functions of Development Banks in India, Term Loans from, Development Banks, Development
Finance Institutions
UNIT 45: Fee-Based Services, ICICI, Industrial Reconstruction Corporation of India
UNIT 46: Mutual Funds In India Introduction, Mutual Funds in India , Mutual Fund Organisation, The
Structure Consists of Mutual Funds
UNIT 47: Net Asset Value, Phases of Mutual Funds in India, Advantages of Mutual Funds,
UNIT 48: SEBI Regulations Relating to Mutual Funds
Reference Books:1. Financial Institutions Management: A Risk Management Approach by Anthony Saunders and
Marcia Cornett (Hardcover - Sep 17, 2010)
2. Financial Institutions Management: A Risk Management Approach with S&P card (McGrawHill/Irwin Series in Finance, Insurance and Real Estate) by Anthony Saunders and Marcia Cornett
(Hardcover Oct 3, 2007)
Page 30 of 31
UNIT 53: Buying Process the Buying Process, Make an Offer, the Buying Decision, Perspectives on Consumer
Behaviour, Problem Recognition
UNIT 54: Consumer Needs and Motivation Needs, Goals, Classifying Motives, Needs and Goals are Dynamic,
Frustration and Defence Mechanisms
UNIT 55: Needs and Goals may vary among Individuals, Motive Arousal, Systems of Needs, and Motivation
Research
UNIT 56: Group Influence And Consumer Behaviour When do Groups Exert Influence?, Types of Reference
Groups, Nature of Reference Groups, Reference Group Influences on Consumers
UNIT 57: Relative Importance of Informational, Comparative and Normative Influences, Applications of
Reference Group Influences
UNIT 58: Consumer And Cultural Influence The Characteristics of Culture, Cultural Values, Cultural
Differences in Non-verbal Communications, Cross-cultural Influences, Aspects of Sub-cultures,
Lifestyle Influence, The VALS (Values and Lifestyles)
UNIT 59: Social Class Influence and Consumer Behaviour The Nature of Social Class, Symbols of Status,
Concept of Money and Social Class, Social Class Categories, Social Class Categories in India
UNIT 60: Pre-Purchase And Post-Purchase Buying Behaviour Pre-purchase Buying Behaviour, Post-purchase
Dissonance, Purchase Evaluation and Satisfaction/Dissatisfaction, Dissatisfaction Responses
UNIT 61: Implications for Marketers, Satisfaction, Repeat Purchase and Customer Loyalty, Product Disposal
UNIT 62: Organisational Buyer Behaviour Market Structure and Pattern of Demand, Organisational Buyer
Characteristics
UNIT 63: Decision Approach and Purchase Patterns, Factors Influencing Organisational Buyer Behaviour
UNIT 64: Types of Decision Situations, Organisational Buyer Decision Process, Problem Recognition, Product
Specification, Product and Vendor Search, Product and Vendor Evaluation, Product and Vendor
Selection
Reference Books:1. Consumer Behaviour by Martin Evans, Gordon Foxall, and Ahmad Jamal (Paperback - Jun 2, 2009)
2. Consumer Behaviour: A European Perspective by Miceal Solomon, Gary Bamossy, Soren
Askegaard, and Margaret K. Hogg (Paperback - Jan 21, 2010
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