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certification;
INTRODUCTION
The title Food Safety and Total Quality Management can easily lead to many potential pitfalls. The
terms Food Safety and (Total) Quality Management refer to more than 23000 entries in the Food
and Human Nutrition and Food Science and Technology Abstracts databases. Subjects which are highlighted are: HACCP certification, risk assessment,
formation of agro-food chains and communication.
These subjects will receive much attention over the
next few years. However, it must be borne in mind
that subjects such as integration of HACCP into IS0
9000, re-engineering
and product development are
equally important in having a positive leverage effect
on a companys performance.
As a consequence of some recent well-known foodborne disease outbreaks, food safety is a growing
global concern, not only for its continuing importance
to public health, but also because of its impact on
international
trade. Increasingly, export and home
markets are demanding products of consistent high
quality. With the demand for safer foods and with the
enactment of new agreements through the World
Trade Organization (GATT), new approaches such as
HACCP, IS0 and TQM have attracted widespread
support
particularly
in industrialized
countries
(Burros, 1997).
163
Table 1 Some
stated
and
implied
needs
(expectations)
of
the
c*nsumer
Good for health
No (acute) danger
Not harmful in the long run
Delivery
At the right time
The right quantity
No uncertainty
about spoilage
Product
The right product
Type, species
Properties
Composition
No doubt about
The composition
or
Contents (fairness)
Packaging
In the right packaging
Good condition
Proper information
Clean
Easy to use
To open
To pour
To recycle
Price
A correct invoice
Good with respect to
Flavour, taste
Appearance
Consistency
The possibility to raise complaints
Quality is the totality of features and characteristics of a product or service that bear on its
ability to satisfy stated or implied needs. (IS0
8402-1994)
Mandatory
integration
of HACCP
into
a
companys structure requires that the quality management system is designed accordingly, in order to
ensure that the regulatory perspectives are addressed
in addition to the companys quality perspectives.
Examining the quality dimensions sheds light on the
relationship between the management levels in the
organization and various quality management systems
such as HACCP, IS0 and TQM. A quality management system must be designed accordingly (Barendsz,
164
Quality
dimension
Organization
level
Operational quality
Realization of policy goals
Policy
Strategy
Direction
Management
Organization
F, L, Q-management
Operations
51S
Processes
Products
People
Premises
Procedures
Relational quality
Ability to make/keep
friends
Functional quality
Customer.
customer needs
Quality
management
system
TQM
Leadership
Satisfaction
IS0
Responsibility
Procedures
HACCP
Instructions
Specifications
Report forms
Professional quality
The opinion of the expert
HACCP
CERTIFICATION
165
166
Auditors
(including
distinction
of specific
certifica-
fi
RISK ASSESSMENT
Because analytical methods have improved dramatically over time, the zero risk approach has become
unrealistic. Risk assessment procedures are required.
In risk assessment the following simplified formula is
often used.
RISK = PROBABILITY
* EFFECT
actueal risk
(no measures)
Acceptable risk
167
CHAINS
by various hazards,
sten
Hazards
Control measures
Lettuce
Presence of:
Nitrate
Micro-organisms
Residual contamination
Insufficient removal
Contamination water
Growth micro-organisms
Carborundum
Recontamination
Growth micro-organisms
> none
> clean, wash, hygiene, chill
> wash, hygiene, chill
intensity (mechanical property)
renew (instruction)
> temperature water
> prescrape (instruction)
hygiene
> temperature control
Clean
Wash
Scrape
Chill
FPM
RPN
4
9
5
3
3
5
2
4
2
10
10
280
720
320
12
48
280
18
128
32
8
8
:
i(l)
8
8
!
2
3
4
2
E = Effect (severity); FCM = failure of control measures; F = frequency (probability to occur); RPN = risk priority number.
166
Microbiological
hazards
Nutritional
hazards (fat consumption,
obesity
levels);
0 Environmental
hazards (pesticides, heavy metals,
nitrates, etc.);
0 Natural hazards (chemicals naturally occurring in
foods (ingredients); and
0 Food additives.
0
Microbiological
contamination
is often perceived
to human health from food,
expressed in terms of injuries, infections, sickness,
deaths and economic
loss. However, sometimes
chemical residues are perceived to be the main health
risk, especially when long-term effects are considered.
When compared in terms of producers risk it must
be realized that microbiological contamination (and
physical contaminants) can be effectively controlled
by many food processing operations. However, it is
hardly possible to formulate
an effective control
system for chemical contamination.
During the development
of HACCP systems
various chemical hazards will be identified by the
examples
are
HACCP
team. Several common
presented in Table 4. Grains may contain highly toxic,
heat stable mycotoxins as a result of earlier microbiological contamination
either in the field or during
storage. Owing to improper handling (gilling) aboard
ship, fish may be needlessly contaminated with microorganisms and enzymes causing the formation of
biogenic amines.
The question is, at which process step should these
hazards be controlled? Monitoring of raw materials
for a variety of probable chemicals is a cumbersome
and costly activity. Obviously, these chemical CCPs
can only be controlled effectively at source, i.e. at the
origin of the hazard. This requires the formation of
agro-food chains aimed at tackling day-to-day problems in building reliable supplier operations, crosschain
transportation,
border
production,
responsibilities and liabilities, invoicing, etc.
Since the beginning of the 1990s the interest in
agro-food chains as a phenomenon to be studied and
managed has increased. One of the central observations in the field of chain organization is the importto be the main threat
Table 4
Salads
Vegetable mix
Fruit salad
Meat
Poultry
Pesticides
Heavy metals
Nitrates
Antibiotics
Hormones
BSE
Mycotoxins
Histamine
Enzymes
Marine toxins
Antibiotics
Disinfectants
Grains, Hour
Fish
Milk
Raw materials
A.W. Barendsz
Performance
and performance
criteria
169
lhble 6
English
Dutch
English
Hazard
Danger
Risk
Probability
Effect
Severe
Harm
Concern
Risico, gevaar
Gevaar
Risico, gevaar
Waarschijnlijkheid
Gevolg, resultaat
Streng, hevig
Kwaad, schade, letsel
Zorg, belang
Risk
Danger, risk, peril
Risk
Probability
Consequence, result
Severe, strict
Evil, angry, harm
Care, concern
REFERENCES
GLOBAL COMMUNICATION
Information and communication have been called the
lifelines of our society. Nowadays the abundant
supply of information has been reproached by Dutch
physicians as one of the causes of stress among
managers. Also, the availability of communication
media is so overwhelming that special management
techniques are required to channel and funnel information. The notions bench-marking and bench-marks
came into use for such reasons. The KBN (Knowledge Brokers Network) will soon be launched as a
dedicated information and communication system to
assist the quality manager and members of the
HACCP team with the design, implementation
and
maintenance of TQM systems to ensure food safety.
In this respect a final remark has to be made.
When ones mother tongue is not English confusing
170
A. W. (1996) Praktijkhandboek
Voedselveiligheid
Barendsz,
(Manual Food Safety). WEKA Uitgeverij BV, Amsterdam
Burros, M. (1997 24 January) Clinton to battle food borne illness.
New York Times
Central Board of HACCP Experts (1996) Criteria for testing an
operational HACCP system, Secretariat: P.O. Box 93093, 2509
AB The Hague, The Netherlands
Hathaway, S. C. (1995) Harmonization of international requirements under HACCP-based food control systems. Food Control
6,267-276