resume

Hamda sabil
Address: Abu Dhabi, UAE
Contact:0505229345
0505211144
E-mail:
hemayna111@gmail.com
hemaynaleigh@yahoo.co
m

PROFILE
I am qualified in the field of Marketing and I understand the importance of quality customer
service in the success of a company. I believe my strongest assets are my self-disciplined
professional attitude and strong dedication to the work.
I am an energetic and enthusiastic young lady, hard worker and strict in work, Manages to
Solve Problems and obstacles, creative and ambitious and Love arts and Reading Poetry
and Science. I give my Best in achieving whatever is required from me before Deadline.
Trustworthy and I have a trust and believe in my Abilities and Skills. Want to Offer what I
have to people and to gain experience through the fields I join

Experience

Currently working at Etihad Airways

Designation Guest service Agent
Organization Airlines
Session
Temporary contract
Job
dealing with passenger enquiries about flight departures and
arrivals
Designation:
taking care of people with special needs, and unaccompanied
children
To provide a welcome service to our business passengers at
Check in, and at other customer service touch points and to
assist in smoothing the customer journey through the airport.
Assist Business customers during flight irregularities, cocoordinating communication with affected passengers to ensure
passenger experience remains positive.
To take service recovery measures when appropriate to protect
the customer
NurseryTeacher
Organization Smart Al Sanafer Nursery
:
Session: Full time
Job
Description:

Motivating and stimulating children's learning abilities, often

encouraging learning through experience
providing pastoral care and support to children
Providing them with a secure environment to learn developing and
producing visual aids and teaching resources;
Organizing learning materials and resources and making
imaginative use of resources;
Assisting with the development of children's personal/social and
language abilities;
Supporting the development of children's basic skills, including
physical coordination, speech and communication;
Encouraging children's mathematical and creative development
through stories, songs, games, drawing and imaginative play;
Developing children's curiosity and knowledge;
Working with others, including teaching assistants and/or nursery
nurses as well as volunteer helpers, to plan and coordinate work
both indoors and outdoors;
Sharing knowledge gained with other practitioners and parents;
Observing, assessing and recording each child's progress;
Ensuring the health and safety of children and staff is maintained

during all activities, both inside and outside the nursery/school;

Keeping up to date with changes in the curriculum and
developments in best practice.

ACADEDMIC QUALIFICATION:
Certificate: Bachelors in Marketing
Institute: Anglia Ruskin University affiliate with BTEC in, Abu Dhabi, United
Session: Arab Emirates
Sep,2013 to May,2014

Certificate : A LEVEL
Institute: BTEC Abu Dhabi, United Arab Emirates
Session: Sep 2010 to Sep2011
Certificate : O LEVEL
Institute: Al Rayyan private school
Session: Sep 2009 to Sep 2010
CAREER ACHIEVEMENTS:
Gained sound knowledge of the commercial business industry with
effective and result proven customer service.
Displayed good sense of urgency to complete multiple tasks even under
pressure.
Displayed outstanding ability in coordinating, motivating and building good
report with the team.
Gained confidence in dealing with people of all age and back grounds.
SKILLS/ COMPETENCIES:
Excellent communication and interpersonal skills.
Exposure to multi-cultural working environment.
Customer oriented and passion for taking care of customers.
Strong persuasive skills.
Ability to handle stressful conditions
PERSONAL DETAIL:
Gender: Female
Marital Status: Single
Religion: Muslim
Nationality: Ugandan
Date of Birth: 16-12-1991
Passport No.: B1133610
Visa status: Father visa
Languages English, Arabic, Hindi, Swahili and Kiganda
Known:

REFERENCES:
To be available on your request, I hereby declare that the above mentioned information
is true to the best of my knowledge and belief.