Center For Digital Education - CUNYIT15 Keynote Presentation - Susan Grajek

14 th Annual CUNY IT Conference
Higher Educations
Top 10 IT Issues:
Using IT as a
Strategic
Differentiator
Susan Grajek, EDUCAUSE
TOP TEN IT ISSUES OF 2016
Information Security
2. Optimizing Educational Technology
3. Student Success Technologies
4. IT Workforce Hiring and Retention
5. Institutional Data Management
6. IT Funding Models
7. BI and Analytics
8. Enterprise Application Integrations
9. IT Organizational Development
10. E-Learning and Online Education
1.
TOP
TOP TEN
TEN IT
IT ISSUES
ISSUES OF
OF 2016
2016
Three
ThreeThemes
Themes
1.
2.
Optimizing Educational Technology
3.
Student Success Technologies
4.
IT Workforce Hiring and Retention
5.
Institutional Data Management
6.
IT Funding Models
7.
BI and Analytics
8.
Enterprise Application Integrations
9.
IT Organizational Development
10.E-Learning
and Online Education
DIVEST
REINVEST
REINVEST
The Purpose Alignment Model
DIFFERENTIATE
Source: Niel Nickolaisen, Aligning to Purpose. EDUCAUSE Review, May/June 2015.
Relevant Major Trends for 2016: E-learning and Analytics

Data-driven decision-making
Enterprise data management
Data integra4on
Ac4ve-learning classroom design
Flipped classroom
Evalua4on of technology-based
instruc4onal innova4ons
Personalized learned
Internet of Things
Relevant Major Trends for 2016: Running IT

Moving to the cloud
Increasing complexity
Historical services
Agile approaches to change

Bimodal IT
DevOps movement
Open standards
Teleworking for sta
Business process redesign

Shared services
Changing enterprise system
architectures
Service management
Strategic Technology Adoption across IT Domain Areas

Growing
Research and
scholarship, DRs
Adop4on level by
2018/20
Mobile
Emergent
Soonest to mature
Infrastructure and opera4ons
Cloud sourcing
Security and privacy
Teaching and learning
Research and scholarship, all

Social/personal
Experimental
Slow
Pace of adop4on
Analy4cs
Most rapid growth
Devices
Rapid
10
E-Learning and Online Education: scalable &

well-resourced e-learning services, facilities, & staff
10

With student debt at an all-time-high, families are
starting to question the value of a traditional college
education. They will look to online education to provide
some relief.
CIO
10

WHAT WE KNOW
Benefits of e-learning
Source: Bichsel, J. The State of E-learning in Higher Education, ECAR, 2013
Importance of e-learning in higher education
Prevalence
Why institutions are not investing in e-learning
Concerns about e-learning
What students want more of
50%
50%
55%
60%
65%
40%
27%
Electronic
student
porWolios
E-books or e- Collabora4on Games and

textbooks
tools for
gamica4on
learning
LMS
Free webbased content
Lecture
capture
students
faculty
ins4tu4ons
Sources: 2015 ECAR student and faculty studies, 2014 Core Data Survey
and what faculty want more help with
45%
52%
53%
50%
55%
50%
55%
60%
65%
55%
40%
27%
Electronic
student
porWolios

textbooks
tools for
gamica4on
learning
LMS
Lecture
capture
students
faculty
ins4tu4ons
and what institutions are offering

99%
75%
45%
27%
21%
Electronic
student
porWolios
52%
53%
50%
55%
50%
55%
60%
65%
55%
40%
29%
28%
1%

textbooks
tools for
gamica4on
learning
LMS
1%
Lecture
capture
students
faculty
ins4tu4ons
E-learning maturity
E"learning*Maturity*
Analy,cs"
5"
4"
Opera,onal"
eec,veness"
3"
2"
1"
Engagement"
Op6mized*
*
Managed*
*
Dened*
*
Repeatable*
*
Absent/ad*hoc*
*
Priority"
Governance,"
security,"and"
accessibility"
Overall"
maturity:"
3.55"
Source: 2014 EDUCAUSE Core Data Survey
10

BOTTOM LINE:
E-learning should be driven by a strategy that aligns with
your mission, culture, and aspirations.
Optimizing Educational Technology:

Collaborating with faculty and academic leadership

As the availability of technology grows on our
campuses, virtualizing and extending the campus
environment and the faculty-student interaction becomes
central.
Dean of Online Learning and Academic Initiatives

WHAT WE KNOW
What Motivates Faculty to Integrate Technology into Teaching or Curriculum
Source: 2015 ECAR study of faculty and information technology
What motivates faculty to integrate technology into teaching or curriculum
The evalua)on of technology-based instruc)onal innova)ons is

a major part of IT strategy at 44% of ins4tu4ons
a minor inuence on IT strategy at 34% of ins4tu4ons
not considered at all at 19% of ins4tu4ons
Students perceptions of faculty use of technology in teaching
Source: 2015 ECAR study of students and information technology
Technologies faculty say could make them more effective teachers

BOTTOM LINE:
Academic leadership and instructors should determine
the pedagogical and mission-driven priorities. IT leaders
need to help raise awareness of the possibilities and
execute with excellence. All should be mindful of
students preferences and needs.
BI and Analytics: relevant to institutional

priorities and decision making

In order for institutions to continue to expand their
analytics capabilities a focused and dedicated effort is
needed. No matter the approach, institutions are
recognizing that analytics can no longer be an add-on to
someones existing responsibilities.
VP for Information Technology and College Services

WHAT WE KNOW
Analytics in Higher Education!
ready
set
Go!
Focus on addressing major issues
Two of the top 3 factors

for inves4ng in
learning analy)cs and
ins)tu)onal analy)cs
overlap
Improve
reten4on
Improve
student
course-level
performance
Demonstrate
the value of
higher
educa4on
Op4mize
resources
Analytics in Higher Education!
ready
set
Analytics as a priority
Investments in analy4cs
Source: EDUCAUSE 2015 Analy8cs study
Current Uses of Data
Analytics maturity in higher education
Data/
reporting/tools
3.2
2012
2.7
Process
3.5
3.2
COMPOSITE
Expertise
Culture
3.0
3.5
Governance/
infrastructure
Data/
reporting/tools
3.2
3.6
2014
3.6
2014
5
4
3
2
1
Investment
infrastructure
5
4
3
2
1
Investment/
resources
2.9
Policies
3.5
3.4
IR involvement
Decision-making
culture
COMPOSITE
3.7
3.4
Data ecacy
3.4
Technical
infrastructure
3.4
Source: EDUCAUSE 2014 Core Data Survey
Overall analytics maturity
Maturity Status
Excellent
0.2%
Strong
13.0%
Developing
64.0%
Emerging
21.4%
Weak
1.4%
0%
20%
40%
60%
Percentage of Ins8tu8ons
80%
100%
Staffing needs
- Analysis and
modeling skills
- Data management
skills
- User support
ac4vi4es

More people!
- 80% of ins4tu4ons
have 2-8 FTEs
devoted to analy4cs
(median = 4 FTEs);
~25-50% are in
Central IT.
Biggest concerns about analytics
Aordability
48%
Keeping pace
Misuse of data
Regula4ons requiring ques4onable metrics
Regula4ons requiring more repor4ng
Major concern
Moderate concern
Inaccurate data
35%
40%
30%
39%
43%
36%
32%
23%
35%
36%
43%

Strategy for changing vendors
Proprietary vendor algorithms
32%
30%
22%
31%
Inability of higher educa4on to use data to make decisions
16%
Insucient ROI
16%
31%
Black-box algorithms
16%
31%
Students' privacy rights
13%
Vendors pro4ng from higher educa4on data
Major concern
Moderate concern
35%
30%
18%
25%
Vendor access to data
12%
25%
Faculty privacy rights
12%
25%
Sta privacy rights
9%
21%
Another means of running higher educa4on like a business 4% 17%

Inability to measure higher educa4on 3% 17%
Major concern
Moderate concern
Adoption of analytics technologies

BI/repor4ng dashboards
Administra4ve/business performance
analy4cs
Learning analy4cs: Degree advising
Learning analy4cs: Course level
Informa4on security analy4cs
Adap4ve learning
Mobile apps for BI/repor4ng dashboards
Predic4ve analy4cs for
administra4ve/business performance
Predic4ve analy4cs for other uses
Uses of big data in analy4cs

analy4cs
Adap4ve learning

analy4cs
Adap4ve learning

BOTTOM LINE:
Begin with the end in mind: What decisions do you need
to make that would benefit from data? Are your data
ready to support the decisions you need to make?
Student Success Technologies: Improving

student outcomes that leverages technology

Institutions must be able to generate the appropriate
alerts for their students, and if institutions cant
participate in tweaking algorithms that might be
proprietary to a vendor, thats a red flag for me.
AVP, Digital Education and Engagement

WHAT WE KNOW
Elements of student success technology services
Source: Brooks, C. IPAS Implementation Handbook, ECAR, 2014
Both faculty and students are interested
Success depends on coordination and collaboration
What are the biggest barriers to integrating data and systems?
Student successStudent'Success'Technologies'Maturity'
technologies maturity
Informa.on"systems"
5"
4"
Process"and"policy"
3"
2"
1"
Op6mized*
*
Managed*
*
Dened*
*
Repeatable*
*
Absent/ad*hoc*
*
Leadership"and"
governance"
Student"success"analy.cs"
Collabora.on"and"
involvement"
Advising"and"student"
support"
Overall"
Maturity:"
3.60"
Source:*2014*EDUCAUSE*Core*Data*Survey,*551*ins6tu6ons*
Source: 2014 EDUCAUSE Core Data Survey

BOTTOM LINE:
Both students and faculty are interested in these
technologies. If you arent already planning or
implementing, its time to start.
TOP
TOP TEN
TEN IT
IT ISSUES
ISSUES OF
OF 2016
2016
Three
Themes
Questions?
1.
2.
Optimizing Educational Technology
3.
Student Success Technologies
4.
IT Workforce Hiring and Retention
5.
Institutional Data Management
6.
IT Funding Models
7.
BI and Analytics
8.
Enterprise Application Integrations
9.
IT Organizational Development
10.E-Learning
and Online Education
Susan Grajek
sgrajek@educause.edu

Center For Digital Education - CUNYIT15 Keynote Presentation - Susan Grajek

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Center For Digital Education - CUNYIT15 Keynote Presentation - Susan Grajek

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14 th Annual CUNY IT Conference

Susan Grajek, EDUCAUSE

TOP TEN IT ISSUES OF 2016

Optimizing Educational Technology

Student Success Technologies

IT Workforce Hiring and Retention

Institutional Data Management

Enterprise Application Integrations

and Online Education

TOP TEN IT ISSUES OF 2016

TOP TEN IT ISSUES OF 2016

TOP TEN IT ISSUES OF 2016

The Purpose Alignment Model

Source: Niel Nickolaisen, Aligning to Purpose. EDUCAUSE Review, May/June 2015.

TOP TEN IT ISSUES OF 2016

Relevant Major Trends for 2016: E-learning and Analytics

TOP TEN IT ISSUES OF 2016

Relevant Major Trends for 2016: Running IT

Agile approaches to change

Business process redesign

Strategic Technology Adoption across IT Domain Areas

Security and privacy

Teaching and learning

Research and scholarship, all

Most rapid growth

TOP TEN IT ISSUES OF 2016

E-Learning and Online Education: scalable &

TOP TEN IT ISSUES OF 2016

E-Learning and Online Education: scalable &

TOP TEN IT ISSUES OF 2016

E-Learning and Online Education: scalable &

Source: Bichsel, J. The State of E-learning in Higher Education, ECAR, 2013

Importance of e-learning in higher education

Source: Bichsel, J. The State of E-learning in Higher Education, ECAR, 2013

Source: Bichsel, J. The State of E-learning in Higher Education, ECAR, 2013

Why institutions are not investing in e-learning

Source: Bichsel, J. The State of E-learning in Higher Education, ECAR, 2013

Concerns about e-learning

Source: Bichsel, J. The State of E-learning in Higher Education, ECAR, 2013

What students want more of

E-books or e- Collabora4on Games and

Free webbased content

and what faculty want more help with

E-books or e- Collabora4on Games and

Free webbased content

and what institutions are offering

E-books or e- Collabora4on Games and

Free webbased content

TOP TEN IT ISSUES OF 2016

E-Learning and Online Education: scalable &

TOP TEN IT ISSUES OF 2016

Optimizing Educational Technology:

TOP TEN IT ISSUES OF 2016

Optimizing Educational Technology:

TOP TEN IT ISSUES OF 2016

Optimizing Educational Technology:

What Motivates Faculty to Integrate Technology into Teaching or Curriculum

Source: 2015 ECAR study of faculty and information technology

What motivates faculty to integrate technology into teaching or curriculum

The evalua)on of technology-based instruc)onal innova)ons is

Source: 2015 ECAR study of faculty and information technology

Students perceptions of faculty use of technology in teaching

Source: 2015 ECAR study of students and information technology