Beruflich Dokumente
Kultur Dokumente
5-9-13
Company
Name
Site
Contact Name1
Contact Name2
Office Phone
Mobile Phone
Shipping Address
800-555-1212
123-456-7890
800-123-4567 123-456-7890
Email address
ARRIS Provided
RMA
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Product ID
Number
Part Number
Serial Number
Fail Type
Date Code
Symptoms
Global Rep
REQUIRED SERVICE SELECTIONS FOR TOUCHSTONE TELEPHONY MODEMS
ARRIS offers a number of services to meet the need for managing your inventory of field-pulled Tou
returning them to deployment quickly and like new. Contact your Customer Account Specialist for
availability. PLEASE NOTE: All requests must include a Basic Service Selection and Past Warran
Housings are also available for some models as an option.
1. Basic Service Selection
2. Past Warranty Action
Please select one option from
Choose One:
Choose One:
each drop down menu.
Customer / Location
ARRIS Case ID
RMA
(ARRIS
provided)
Repair
Product ID
(required)
Name
ARRIS Batch ID
Quantity (required)
CMAC address
1
2
3
4
5
6
7
Please provide as much information (highlighted in blue) as available.
Repair Product ID
CM450
CM550
CM820
CM900
DG860
DG950
DG970
MG5125
MG5225
MG6325
TG852
TG862
TG952
TM401
TM402
TM501
TM502
TM504
TM508
TM512
TM558
TM601
TM602
TM604
TM608
TM702
TM722
TM802
TM804
TM822
TM902
WBM650
WBM750
WBM760
WM450
WM502
WM550
WTM552
WTM558
WTM650
WTM652
Rev 18 5-9-13
Phone Number
Shipping Address
Email Address
Comments/Additional Information
ARRIS Batch ID
Fail Type (ARRIS
Provides)
ghted in blue) as available. At a minimum, provide the part number of units in the batch.
Repair Only
Do not Replace
RMA_Request_Frm0086.xls
omments/Additional Information
Customer / Location
Company
Name
Site
Contact Name1
Contact Name2
Office Phone
Mobile Phone
800-555-1212
123-456-7890
800-123-4567 123-456-7890
Shipping Address
Please provide as much information (highlighted in blue) as available. At a minimum, provide the part number of units in the batch.
RMA # (ARRIS
Provides)
1
2
3
4
5
6
7
8
9
Product ID
Number
(ARRIS
Provides)
Part Number
Serial Number
Modem ID/
CMAC Address
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FRM0086 Rev 18
Click for Most Current RMA Form
5-9-13
Do not
Replace
Name
Contact Name1
Contact Name2
Company
Office Phone
Mobile Phone
800-555-1212
123-456-7890
800-123-4567 123-456-7890
Shipping Address
Please provide, at a minimum, the Serial Number, CableCard UA Number and Symptoms below.
RMA # (ARRIS
Provides)
1
2
3
4
5
6
7
8
9
10
Product ID
Number
(ARRIS
Provides)
Part Number
Serial Number
(REQUIRED)
UA Number
(REQUIRED)
Symptoms (REQUIRED)
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FRM0086 Rev 18
Click for Most Current RMA Form
5-9-13
Choose One:
Replace - Contact ARRIS for Pricing
ptoms below.
Additional information to aid in
troubleshooting
Do not
Replace
FRM0086 Rev
18 5-9-13
Customer / Location
Do you have an Advanced
Replacement Contract?
Yes
No
PeopleSoft
Product ID
(autofilled
RMA #
(autofilled
based on
(ARRIS provided)
based on Part
Part
Description)
Description)
Part
Number
1
2
3
4
5
6
7
8
9
10
11
12
13
14
Name
Customer
Repair Product ID
(autofilled based on Part
Description)
Phone
Customer
Mobile Phone
Customer
Shipping Address
Street:
City:
Zip:
Country:
Customer
Fail Frequency
(Select from drop
down menu)
Symptoms
(Select from
drop down
menu)
FRM0086 Rev
18 5-9-13
Customer / Location
Do you have an Advanced
Replacement Contract?
Yes
No
PeopleSoft
Product ID
(autofilled
RMA #
(autofilled
based on
(ARRIS provided)
based on Part
Part
Description)
Description)
Part
Number
1
2
3
4
5
6
7
8
9
10
11
12
13
14
Name
Customer
Repair Product ID
(autofilled based on Part Description)
Phone
Customer
Mobile Phone
Customer
Shipping Address
Street:
City:
Zip:
Country:
Fail Frequency
(Select from drop
down menu)
Symptoms
(Select from
drop down
menu)
FRM0086 Rev
18 5-9-13
Customer / Location
Do you have an Advanced
Customer
Replacement Contract?
Yes
No
PeopleSoft
Product ID
Part
Number
RMA #
(autofilled
(autofilled based on
(ARRIS provided)
Part Description)
based on Part
Description)
1
2
3
4
5
6
7
8
9
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12
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14
Name
Customer
Repair Product ID
(autofilled based on Part Description)
Phone
Customer
Mobile Phone
Customer
Shipping Address
Street:
City:
Zip:
Country:
Customer
Fail Frequency
(Select from drop
down menu)
Symptoms
(Select from
drop down
menu)
Company
Name
Site
Contact Name1
Contact Name2
Office Phone
Mobile Phone
ARRIS C3 CMTS
Shipping Address
800-555-1212
123-456-7890
800-123-4567 123-456-7890
Email address
ARRIS Provided
RMA #
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
Product ID
Number
Part Number
Serial Number
Part Description
Fail Type
Fail Frequency
Symptoms
ARRIS C3 CMTS
Email address
Customer / Location
Customer Name:
Name
Contact Name1
Contact Name2
Site:
Global
Repair
Service
Global Repair Services
s
Phone
800-555-1212
800-123-4567
Mobile Phone
123-456-7890
123-456-7890
FRM0086 Rev 18
5-9-13
D5 UEQ
Shipping Address
Street:
City:
Zip:
Country:
ARRIS Provided
RMA
1
2
3
4
5
6
7
8
9
Product ID
Number
Part
Number
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
Serial Number
Part Description
Fail
Type
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
#N/A
Freeform
10
11
12
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14
Fail
Frequency
Symptoms
Fail Types:
DOA
WAR
CONTRACT
PW
Terms:
Warranty status will be verified by ARRIS prior to issuing RMA numbers, and RMA # must be clearly visible on returns
Please make sure that no accessories, power cords, power supplies, or batteries are shipped with these units and remove any security locks.
Please insure proper packing of units to avoid damage during shipment. Units may be warranty voids due to damage
Customer to return units within 30 days of RMA approval, or RMA numbers may be canceled.
Warranty Void - Repairable units will require PO #'s for repairs or will be returned to customers as scrap at customers expense unless part of larger shipment
Warranty Void - Un-repairable units will be returned to customers as scrap, at customers expense unless part of larger shipment
Warranty Voids - Bug units will be destroyed to avoid site contamination and will not be returned to customers
ARRIS requests all units that have been advance replaced, including DOA's, be returned back to ARRIS within three business days.
Non-returned advance replaced units will be billed at 45 days.
Purchase Orders for repair charges must be submitted for all past warranty units (not covered under an ARRIS service contract) prior to issuing of RMA
Customer to pay shipping costs for returning failed units to ARRIS. ARRIS does not accept COD deliveries.
ARRIS to pay shipping costs for returning repaired units to customer.
NPF Charges: Charges will apply to units that are "No Problem Found" and returned to customers after a PO has been accepted.
In accordance with US Customs and Border Protection Regulation, ARRIS requires that the value listed on the commercial invoice is a true and
accurate declaration of the value of the material you are returning
Note: For international shipments, ARRIS will only pay freight if the freight forwarder is CEVA.
FRM0086 Rev 18 5-9-13
Product ID
798210
798195
798196
798197
798198
798194
802114
798092
798454
BGR00314
MSP00016
MSP00017
MSP00024
MSP00010
MSP00004
MSP00005
MSP00006
798090
798191
798192
798199
798185
798179
798180
798181
Description
MSP ASM - ADSERVE MODULE W/ 512GB SSD
MSP1200 SHELF MANAGER MODULE FRU.
MSP1200 DC PEM MODULE FRU.
MSP1200 AC POWER SUPPLY MODULE FRU.
MSP1200 FAN TRAY MODULE FRU.
MSP1200 6-SLOT 7RU CHASSIS - 220VAC. MSP1200 6-SLOT 7RU CHASSIS - 220VAC 2 AC PSUS REDUNDANT FAN
EMP; AdEdge; VCC SERVER PLATFORM, 1RU
SFP MODULE 1000BASET RJ-45 CONNECTOR - COPPER (1000BASET) SFP (E.G. FINISAR 8521). SFP MODULE 1000
MSP; 1RU SERVER SR1625 HOT SWAP POWER SUPPLY MODULE 650W
MSP2800
MSP2800
MSP2800
MSP1200
MSP2800
MSP2000
MSP2000
MSP2000