SIGN IN/OUT AVAILABILITY FLIFO

ASSISTANT

SIGN IN/OUT HE JI, HE JJ DECODE/ENCODE HE DC

JI*(sign)/GS Sign into all work areas (A,B,C,D,E,F) DAC MIA Decode location
JJ*(sign)/GS Sign into training mode DAN MIAMI Encode location
JI*(sign)/SU-(password) Sign into all areas with password DNA LH Decode airline
JMB Move from current work area to work area B DNA LUFTHANSA Encode airline
JO* Sign out of all work areas DB NYC Display codes associated to a city
DAC MIA/ALL Display all affiliated locations
AVAILABILITY HE AD DNE 747 Decode equipment
AD20DECMIAEWR7A Basic entry, date, city pair, time
AD20DECMIAEWR2P/XATL Specify connecting city TIMETABLE HE TD
AD20DECMIAEWR2P/ACO,AA,DL Specify airline (up to 3) TD23MARMIALON Frequency of service on all schedules
AD20DECMIAEWR/B3 Specify number of seats
AD20DECMIAEWR2P/CY,B,Q Specify class of service (up to 3) SHORT SELL HE SS
AD20DECMIAEWR2P/FN,D Specify nonstop/direct only SS2Y5 Sell 2 Y seats from line 5
AD20DECMIAEWR/ACO/KF Specify cabin (front) SS1QB3 Sell mixed classes of service from line 3
AD/20DECNYCSJU/AAA,CO/CQ,Y/B2 7-day search, 2 airlines, 2 classes, 2 passengers SS2Y3*12 Sell 2 seats from lines 3 and 12, dual city
MD More availability SS1B1/HK/(RECLOC) Sell as hold confirmed, sends message
SS1B1/PK/(RECLOC) Passive sell, may or may not send message
CHANGE AVAILABILITY HE AC SS1Y1/GK/(RECLOC) Truly passive sell, cannot generate ticket, ghost
ACR6P Return flight, same date, different time 3/2 Change number in party on line 3, prior to ET
ACR15MAY Return flight, different date, same time
ACR15MAY9A Return flight, different date, different time LONG SELL HE SS
AC1P Change time SSTW93Y23OCTORDSTL1 Direct sell
AC21MAY Change date SSTW93Y23OCTORDSTLHK1/(RECLOC) HK (holds confirmed) sends message
AC21MAY3P Change date and time SSTW93Y23OCTORDSTLPK1/(RECLOC) Passive sell, may or may not send message
AC/ADL Specify airline SSTW93Y23OCTORDSTLGK1/(RECLOC) Truly passive sell, cannot generate ticket
AC/XATL Specify connection city
AC/CQ Specify a different class of service
WAITLIST HE SS
AC/FN Specify nonstop only
AC1 Add 1 day to display (up to 9) SS1Y1/PE Waitlist from availability
AC-1 Subtract 1 day from display (up to 9) SSCO23Y14JANMIAEWRPE1 Long sell waitlist
AC//TPA Change arrival point
ACTPA Change departure point OPEN SEGMENTS and ARNK HE SO, HE SI
ACSD Change to schedule display SOCOYEWRMIA Sell CO open Y class
ACFQ Change to fare quote display SOCO23Y14JANMIAATL Sell CO open Y class with flight and date
MPAD Redisplay last availability SIARNK or F4 KEY Add ARNK segment
MOAD Display original availability
AC/AYY Back to all airlines MISCELLANEOUS SEGMENT SELL HE RU
1YY/ Return to last Direct Access availability
RU 1A HK1 MIA 12SEP/(FREEFLOW TEXT) Miscellaneous segment sell
DUAL CITY AVAILABILITY HE DUAL
CANCEL/DELETE/ REARRANGE SEGMENTS HE XE, HE DL, HE RS
AD11JULMIAEWR/ACO*15JUL Basic round trip availability
AD11JULMIAEWR/ACO*15JULSFOFLL Round trip availability, different city pairs XE3, 5-7 Cancel segments 3, and 5 through 7
MDF More availability (first) origin DL 4 Delete segment 4 (does not send cancel msg)
MDS More availability (second) return RS2,5 Rearrange segment 5 after 2

CHANGE DUAL CITY AVAILABILITY HE AC FLIGHT INFORMATION HE FLIFO, HE DIR xx

ACFLL* Change origin city in first city pair DO3 From availability or PNR
DOCO302 Specify airline flight, current day
AC*ATL Change origin city in second city pair
DOUA956/15AUG Specify date
AC//TPA* Change destination in first city pair
AC*//MCO Change destination in second city pair RTSVC Display flight service from PNR, all segments
AC*ATLTPA Change second city pair 1AADO1573 Direct Access, current day

Training Services
June 2004
1
 QUEUES MISCELLANEOUS HELP/AIS TIMATIC
ASSISTANT

QUEUE COUNT HE QUEUE, HE QT ACTION WHILE IN QUEUE

QTQ Queue count total, active PNRs only QD Ignore PNR move it to bottom, display next
QT Queue count total activity QDF Ignore PNR move it to bottom, exit queue
ER End and redisplay, retain PNR on queue
TICKETING PLANNER HE QCD ET End transaction, remove PNR from queue
QCDT Display daily ticketing planner QN Remove PNR from queue
QCDT/MIA1S211K Display planner for office ID
QCMT Display half month total for ticketing planner EXIT QUEUE
QWMT/25JUN Place PNRs on queue from ticketing planner QI Ignore PNR and exit queue
QF End, exit, and remove PNR from queue
START PROCESSING (ACTION QUEUES) HE QS QFR End, exit, remove from queue and redisplay
QS8 Start specific queue QIR Ignore changes to PNR, exit queue, redisplay
QS8C6D2 Start specific queue with category and date PNR out of queue
range
MISCELLANEOUS HELP / AIS HE AIS, HE GG
DELAY A PNR HE QD GGAIS Main topic index
QD20DEC Delay to a date GGAIR xx (xx=airline code) Information on airline
QD1P Delay to a time GGAPT xxx (xxx=airport code) Information on airport
QDF13NOV/5P Delay to date and time, exit queue GGNEWS Amadeus global news
QD5P/LMCB Delay to date or time with remark GGAMAUS Amadeus NMC U.S. information
GGAMAUSNEWS Amadeus NMC U.S. news
HE Help subject index
PLACE PNR ON QUEUE HE QUEUE PLACE
HEA Alphabetical Help screen index (HEB,HEC)
QE35 Place on queue, category 0 HE/ Help screen for last entry
QE8C2 Place on queue, specific category HE CODES Codes index
QE8C2D1 Place on queue, category and date range GG CODE H Codes that begin with H
QE/MIA1S1502/87C2D1 Place on queue, category, date range for HE NM Help for specific transaction
another Office ID HE DIR xx (xx=airline code) Direct Access airline formats
QE8C2-GTD5B5 Place on queue by record locator HE PNR PNR Help screen
QM87/2 Place on multiple queues (up to 4) TGBD-US Display ARC participating airlines
QM87C1/2C1 Place on multiple queues, specific category TGAD-CO Display airlines with ticket agreements with CO
QM87C1D1/2C1D1 Place on multiple queues, specific category TGAD-AI/LH Ticketing agreement between 2 airlines
and date range GGPCA xx (xx=airline code) Access and function level by airline
QES End transaction, retain PNR on queue GGAIRAIS Airlines with AIS pages
QE7C1D4-RT Place PNR on queue, retain on screen GGPCALETT Airlines supporting e-ticketing
QB25-26 Transfer all PNRs or messages from one HE ETT xx (xx=airline code) E-ticket specific airline info
queue to another GG RATE DESK Airlines with rate desk pricing
HE CHANGE Help pages for change formats
SEND QUEUE MESSAGES HE QE, GGAMAUSMESSAGE HE STEPS Help pages with step-by-step instructions
1. QE97 (return*) Within your office
2. TYPE MESSAGE (return) TIMATIC HE TI
3. // (Enter) TILCC/ITALY Cities in a country
TI/VISA Guided mode visa info
1. QE/MIA1S2150/97 (return) To another Office ID or branch office on TI/HEALTH Guided mode health info
2. TYPE MESSAGE (return) message queue TI/ALL Guided mode visa and health info
3. Agency name, IATA number, and phone TIDFT/SIN/CS Display full text, specific section codes
4. // (Enter)
Note: Return depends on equipment. PCs use
Ctrl+Enter

Training Services
June 2004
2
 ASSISTANT PNR ELEMENTS

NAME FIELD HE NM REMARKS HE RM, HE RII

NM1ELLIOTT/MYRA
NM2SAYERS/JOSEPH/NORMAN
NM1NEDITCH/GAYLEN1GREEN/ANN
NM1MCDONALD/LINDA(ID12345678)
NM1MONAGHAN/DAVID(YCD)
1/JOAN or NU1/JOAN
NU1/1LOREY/GAIL
3/1LOREY/GAIL
Single name RM FREEFLOW Basic remark (does not print on invoice)
Same surname RII YOU WILL NEED PASSPORT Basic remark (prints on invoice and itinerary)
Multiple names RII PICK UP DOCS AT TKT CTR/S3 Segment associated remark (prints on invoice and
With name field remarks, prints on ticket itinerary under segment 3)
With passenger type for pricing RIA -500.00-F EXCHANGE DOCUMENT Subtracts amount from invoice total
Update first name only RIA 75.00-F PENALTY CHANGE FEE Adds amount to invoice total
Update name (passenger association RIS 25.00 Adds amount and the words SERVICE FEE
maintained) RIT 3000.00 Overrides total amount of invoice
Change name (passenger association not RIZ FREEFLOW Freeflow text prints on mini itinerary
maintained) RIU FREEFLOW FOP element for invoice with no air segments

PHONE FIELD HE AP OSI/SSR HE OS, HE SR

AP MIA 304 555-4332-H Basic format for home phone OS YY VIP COMPANY PRESIDENT/P2 OSI text will transmit to all airlines
AP NYC 212 555-2164-B/P3 Business phone with passenger association OS DL ELDERLY OSI text will transmit to all DL flights
APX-ATL 404 555-3446-B Adds phone field, does not generate to airline SR*WCHR SSR for wheelchair, all segments
APE-MCE@AMADEUS.COM Add email address (INV-EMLA sends invoice) SRVGML/S4/P2 SSR for special meal, specific segment, passenger
APF-US3055551234 Add fax address (INV-FAXA sends fax) SROTHS-FREEFLOW Other service not specified by SSR code
7/P2 Add or change passenger association for SR UMNR-UM06 Unaccompanied minor 6 years old
element 7
7/EWR 210 555-2345-H Change phone number on line 7 RECEIVED FROM HE RF
RFSAM-SPOUSE Received from person specified
ADDRESS FIELD HE AM, HE AB, HE AQ RFP Received from passenger, single passenger PNR
AM E DOE ,12 LAKE DR,MIAMI FL 33178 Mailing address
AB ABC CORP,26 E ST,BOSTON MA 0214 Business address CHANGE SEGMENT DATA HE SB
AQ 89 25TH AVENUE NEW YORK-85282 Address verification (FP must be in PNR) SBY6 Change class on segment 6 to Y
SBF Change class all segments to F
TICKETING FIELD HE TK SB28NOV7 Change date to 28NOV on segment 7
TKTL Ticket time limit defaults to today SBM28NOV7 Change class to M and date to 28NOV for seg 7
TKTL15SEP Ticket time limit with future day
TKOK Shows ticketed (does not place on queue) END TRANSACTION HE ET
9/TL 18SEP Change ticket element , line 9 ET End transaction
TKOK/Q50C30-SEATS Send to Q50 cat 30 with reminder for seats ER End transaction and redisplay PNR
TKXL 06NOV Auto cancel 11:59 pm (does not go to queue) ETK Update status codes and end transaction
ERK Update status codes, end, and redisplay PNR
FORM OF PAYMENT HE FP US
FP CASH FOP is cash FREQUENT FLYER HE FFN
FP INF CHECK FOP for infant is check FFNCO-233418776 Create frequent flyer element
FP CCAX370031003456784/1203 Credit card and expiration date FFNAA-4577871954/P1 Add FFN and associate to passenger
FP CCAX370031003456784/1200/N000036 Credit card with manual approval code FFNNW-954454176,HP,CO,NW Add FFN for airlines with FQTV agreements
8//N123456 Append manual approval code to FOP, line 8 VFFD FFN agreements between airlines
FP CCAX370031003456784/1203/L5 Attach FOP to MCO, line 5

Training Services
June 2004
3
 ASSISTANT PNR FUNCTIONS and SEATS

PNR DISPLAY HE RT, HE RH PAST DATE PNR HE PAST DATE

RT/SMITH/J By name REP/DL307/22DEC00-BUDOWSKI Past date PNR by flight, date, and name
RT2 From name list REPD Requested PDRs with status
RT0 Redisplay name list QC96CA Display past date message count for queue 96
RTZ4RQL4 By record locator QS96C1 Start queue to see past date PNR
RT/CO123/2FEB-JONES By flight, date, and name
RT/P2 PNR elements for passenger 2 only SPLIT PNR HE SP
RTN PNR names SP2 Split second name from PNR
RTF Fare elements RF name Add Received From element
RTB Invoice adjustment elements EF End and file
RTN,A,F PNR names, air, and fare elements RF name Add Received From (on original PNR)
RL Airline record locators ER End and redisplay
RTRC,RH Custom-coded remarks for cars and hotels RTAXR Retrieve associated cross reference records
RLP Profiles used to build PNR
RTRC,RH Profile remarks for cars and hotels
GROUP PNR HE GROUP
PNR HISTORY DISPLAY HE RH NG 20 LITTLE LEAGUE Create group name
SS2Q1/SG Group sell from availability for 9 or more psgrs
RH Entire history SS4B2/GI Group sell from availability for 9 or fewer psgrs
RHF Fare element history XE0.5 Cancel unassigned names
RHA Air history only XE2-4 Cancel individual names
RHC Car history 2-3/5G Remove individual names and retain group space
RHH Hotel history RTN Display names
RHS3 History of segment 3 only RTW Display names and itinerary
REPLICATE PNR HE RRN SEAT MAP/SEATS HE SM, HE ST
RRN Copy PNR SM3 Display seat map from PNR segment
RRN/2 Copy PNR and increase by 2 people SM/4/Y Display seat map from availability or schedule
RRA Copy and create AXR link ST Request non-smoking seat
RRI Copy itinerary elements only ST/S Request smoking seat
RRP Copy passenger data only ST/W Request window seat
3/*ABC123 Add OA record locator for replicated passive ST/A/P1 Request aisle with name association
segments ST/A/S3,7-9 Request aisle with segment association
ST/2A Request specific seat from seat map
CLAIM PNR HE RO ST/2A/S3 Request specific seat without active seat map
RO CO ABC123 Display by OA record locator, ER to claim ST/2ABCD or A-D Request range of seat numbers
RO AA 042/23AUGORDORY-ELLIOTT Display by flight, date, name, ER to claim ST/NSST/12A/S3 Request already reserved seats, seat wish
RO 3 Display from similar name list SX Cancel all seats
SX/S5 Cancel seats, segment 5

Training Services
June 2004
4
 ASSISTANT FARES and CONVERSION

FARE QUOTE DISPLAY HE FQD FARE RULES DISPLAY HE FQN

FQDMIAATL Fare quote between MIA and ATL FQN3 Fare rules from line 3
FQDMIAATL/13MAY/ADL,US Fare quote for DL and US FQN3*LIST Fare rules list of categories from line 3
FQDMIAATL/13MAY*20MAY Fare quote specific outbound and return dates FQN3*AP,SR Fare rules for specific categories
FQDMIAATL/13MAY*20MAY/CK Fare quote for booking code K FQN3*DT All date-related categories from line 3
FQDMIAATL/IO Fare quote one way FQN3*SURCHARGE Fare notes by keyword
FQDMIALAX/ACO/CF Fare quote first class only
FQDMIAFRA/12SEP/KF Fare quote for cabin (front) HISTORICAL FARE RECORDS HE FR
FQL Passenger types from fare display FR Create fare record after pricing entry
FQL* All special fare/passenger type codes FR/CUSTOMER PICK UP Create fare quote with freeflow remark after pricing
FQDR Reverse fare display city pair entry
FQR3 Routing information for line 3 RHFR Display historical fare record (HFR)
FQDMIAATL/R,WT Fares without tax
FQDMIAATL/R,AT Fares with tax
TAX INFORMATION HE FARES
FQDMIAATL/ADL/R,03JUN01 Past date fares - domestic (up to 14 days)
FQDMIALON/ABA/R,03APR01 Past date fares - international (up to 3 months) FQK6 Base and tax for line 6
FQDMIALON/R,*NPE,*NAP No-penalty and no-advance purchase fares FQNTAX/US Tax information by country code
FQDMIAATL/R,-YS-YC Senior citizen and companion fares FQZ PFC ORD Display PFC
1DLFQDMIALAX22MAY Direct Access fare quote on DL
FCAD Change to availability by departure CONVERT TIME/DATE HE DD
FQDC/AUA Change fare quote to UA only DD View system time
FQDC/R,CAD Change to Canadian currency DD MSY Local time
DD PAR 6P/TYO Local time between cities
ITINERARY PRICING HE FXX, HE OVERRIDE DD PAR/TYO Difference between cities
FXX Price entire itinerary as booked DD ZZZ 1500/MIA Convert GMT time to local
FQQ1 Display ticket image 1 (if more than 1) DDZZZ1500/MIA/15DEC01 Convert GMT time/date to local time, specific date
FXX/S2,4 Price segments 2 and 4 DD 25JAN 01/-30 Find date 30 days prior
FXX/S3X Price PNR and force connection, segment 3 DD 25MAY01/60 Find date 60 days in future
FXX/S3S Price PNR with stopover at segment 3 DD3MAR/25DEC Number of days between 2 dates
FXX/N3 Prohibit break point on married segment 3 DDPAR1P/LAX6P Elapsed flying time
FXX/R,BK-Q Price as if booked in Q class DD SEA9P/EWR10A+1 Elapsed time between cities with different arrival
FXX/R,03OCT00 Past date pricing date
FXX/L-QE7NR Price by fare basis code (line entitlement)
FXX/L3,4-YHAP/L5,6-Y03 Price with different fare basis codes CALCULATIONS HE DF
FXA Display lowest available fare DF 20#30#10 Add (#)
FXB Rebook at lowest available and TST DF 100-50 Subtract (-)
FXR Rebook lowest available fare DF 10*5 Multiply (*)
FXX/R,ET Price tax exempt DF 20/2 Divide (/)
FXX/R,WT-UK Withhold tax (up to 4 taxes) DF 238.19P7.5 Calculate base fare or total fare based on a
FXX/R,WC-US Withhold all taxes for a specific country percentage
FXX/R,WQ Withhold all Q surcharges
FXX/R,*PTC Price at passenger type code, not lowest CURRENCY CONVERSION HE DC, HE FQC
FXX/R,MBJ Override ticketing city
FXP Store as booked DC ITALY Display currency code for country
FXP/ZO-25A*ET25 Discount fare $25 and add designator FQC 50 GBP Convert to your local currency
FQC 120.00 USD/ESP Convert between two currencies
FXP/ZO-10P*CD10 Discount fare 10% and add designator
FXP/ZO-25A*CD10.3 Price itinerary and take $25 off segment 3
FXP/ZO-10P*CD10.3/ZO-20A*SD10.4 Price and create TST, take 10% off segment 3, CONVERT DISTANCE HE DK
$20 off segment 4 DKMK150 Convert miles to kilometers
FXP/ZO-0*TKGRP Store fare as booked, add ticket designator DKKM18 Convert kilometers to miles

Training Services
June 2004
5
 TICKETING and DOCUMENTS
ASSISTANT

TICKETING HE TTP, HE OVERRIDE E-TICKET HE ETT

TTP Basic ticketing entry TWD Display e-ticket record from PNR with 1 name
TTP/TKT Verify if ticket can be issued TWD/L6 Display e-ticket record from FA, line 6 on PNR
TTP/P1,5-7 Passenger select TWD/TKT 005-1234567890 Display ticket record using ticket number
TTP/S1,3 Segment select TWX Void e-ticket from e-record and ARC report
TTP/R Ticket and reprice, retain CC approval TWREF Electronic ticket refund
TTP/OPEN Ticket with open return
TTP/T1,6 TST select TEMPORARY TICKETING HE TY
TTP/V CO Airline validation TY Enter temporary ticketing mode
TTP/V*NW Override validating airline TTP/IG Issue ticket and exit temporary ticketing mode
TTP/INV With basic invoice IG Exit temporary mode
TTP/INE With extended invoice
TTP/INF Ticket infant
AUTOMATED SERVICE FEE GGAMAUSSVC
TTP/EXCH Exchange
Ticket to specific stock range IMCS/27FEB/USD25.00 /P1 Create MCO element for service fee
TTP/XED2
Coupon distribution instructions on DPR 2 FPCCVI4444333322221111/1002/L6 Attach FP to MCO, line 6 (must be credit card)
TTP/STDPR2
Sends AQ and FP lines for address verification XE5.1 Remove sub-element 1 on line 5
TTV
5.1//N123456 Add approval code to sub-element FP
ITINERARY / INVOICE HE INVOICE
AUTOMATED MCO GGAMAUSMCO, HE TQM, HE TMI
IBD or IED Display basic or extended itinerary
Print basic or extended Itinerary IMCM / US PHL 30JUL / USD 579.00 / *FUN Initial MCO entry
IBP or IEP
Display basic or extended invoice before IN THE SUN PKG /P1
INVD or INED
printing TQM/L3 Display MCO image on line 3
Print joint basic or extended itinerary TMI/L3/D GOGO TOURS/VCO Update MCO to tour company and airline
IBPJ or IEPJ
Print basic or extended invoice TMI/L5/H (freeflow) Add more information to MCO
INV or INE
Print joint basic or extended invoice TMI/L3/J (airline info) Add airline information to MCO, line 3
INVJ or INEJ
E-mail invoice TMI/L6/F500.00/x30.00US Add base fare and tax to MCO, line 6
INV-EML-MBAUER@YKT.COM
INV-EMLA E-mail invoice to address on APE line of PNR
INV-FAX-US3055554343 Fax Invoice REGENERATE AGENT/AUDITOR COUPONS HE TTR
INV-FAXA Fax invoice to fax number on APF line of PNR TTR/T/SN0000015698/C-UI Regenerate agent/auditor coupons for tickets
INV/COPY 0000009876 Copy invoice (use 10 digits) within past 7 days TTR/M/SN3100012345/C-U Regenerate auditor coupon for MCO only
INV/MI0000123122 Manual invoice number (up to 10 characters) TTR/L6/C-U/XED1/P1 Regenerate auditor coupon to XED1 for psgr 1
INV/CREDIT Override credit card number with words TTR/L6/C-U/P1 Regenerate auditor coupon from line 6 (FB line)
CREDIT CARD Note: SN number found on FB line of PNR.
INV/NO FARE No fare invoice
INV/NO FARE*Y 1500.00*US 150.00 Override base fare, tax, and total on invoice DAILY TICKET REPORTS HE BJT
INV/S* Air segments only
Auxiliary segments only BJI Display invoices and tickets issued today
INV/A* BJI/D-7DEC Display invoices and tickets issued on 7DEC (up to
7 days)
BJT Display current day tickets
BJT/D-7DEC Tickets issued on 7DEC (up to 7 days)

Training Services
June 2004
6
 ASSISTANT CARS

CAR AVAILABILITY HE CA CAR AIS HE CAR

CA3 Single company from car availability display GG CAR Amadeus Cars specific information
CAS3 Multi-car company availability from flight seg GG CAR ZE Specific car company information
CAALS3 Multi-vehicle availability for Alamo from seg 3 GG CAR ZE SEA Car company information at a specific location
CA ZI MIA1DEC-4/ARR-9A-6P Multi-vehicle availability for Avis with pick-up/ HE CAR ZE Specific car company option information
return time CE/CO-ZE Decode/encode special equipment
CA MIA1DEC-4DEC/ARR-9A-6P Multi-car company availability, airport, with
pick-up/return time CAR POLICY PLUS HE CPP
CA/DT-22JAN Change pick-up date CPO ZE MIA Car location policy
CA/DD-1FEB Change drop-off date CPO ZI MIA/V Vehicle type information at location
CA/VT-ICAR Change car request type CPO AL FLL/C Coverage information for location
MD More availability CPO AL FLL/C-CDW Coverage and collision for AL in FLL
CPO ZI EWR/V/VT-CCAR Car vehicle type for ZI CCAR in EWR
CAR SELL HE CS RTSVCC4 Display policy info from car segment 4
CS3 Sell line 3 from availability CT3 Display car terms from car availability, line 3
CS AB1OCT-2/VT-ECMN/ARR-9A-6P Sell from car location list CT2/TAX/SUR/PUP Display specific information
CS3/G-CCVI444…….EXP1002 Sell from availability with guarantee CR4 Display car rate features from segment 4
CS ZE S3/VT-ICAR/ID-12345 Sell Hertz, segment 3 with ID number CR4/V Display car rate features, vehicle types from
CS3/SQ-NVS-FRT Sell line 3 with special equipment, (navigational segment 4
system, front-wheel drive) Note: Use CR format with a Complete Access
11ACSZEMIA23JAN-2/VT-ICAR/CF-1234/RQ- Add passive segment associated to psgr 2 booking or availability.
35.00 DLY UNL/ARR-11A-9A/SI-WHITE
CAR/P2
CAR TYPE CODES
CAR LOCATION HE CL
Car locations, all companies, city and airport CLASS TYPE TRANSMISSION A/C
CL NYC
CL ZD DFW Budget city and airport locations M-Mini C-2/4 door A-Automatic R-Yes
CL ZI US FL – T Avis terminal locations in USA, Florida E- Economy B-2-door M-Manual N-No
CL AL FR – T Alamo terminal locations in France C-Compact D-4-door
I-Intermediate W-Wagon
HE DNC S-Standard V-Van
CAR DECODE/ENCODE
Encode car company name F-Full-size L-Limousine
DNC ALAMO P-Premium K-Truck
DNC AL Decode car company code
L-Luxury P-Pickup
X-Special S-Sport
CAR SCROLLING HE SCROLL
T-Convertible
MPCM Move to previous multi-car availability F-4-wheel drive
MPCA Move to previous car availability J-All terrain
MPCL Move to previous car location list X-Special
R-Recreational
CAR MODIFY HE CAR CHANGE vehicle
4/DD-15AUG Change drop-off date on car segment 4
4/VT-ICAR Change vehicle type on car segment 4
XE 4 Cancel car segment

Training Services
June 2004
7
 ASSISTANT HOTELS

HOTEL AVAILABILITY HE HA HOTEL MODIFY HE HOTEL CHANGE

HAS3 Hotel availability for segment 3 4/DT-23JAN Change check-in date for hotel, segment 4
HA3 Single property from multi-property availability 5/RT-1 Change room type to single, segment 5
HA HI S3/RT-2 By chain code, seg, and number of occupants XE5 Cancel hotel segment 5
HA PAR/HC-L-F By category, luxury and first class
HAAB 23JAN From hotel list, one night only HOTEL INVENTORY HE HI
HA ORD/SR-THR Special rates (negotiated rates, agency HI Hotel inventory for single property
specific) HI2 Hotel inventory for multi-property
HA ORD/SR-GOV Special rates (government) HR2 Hotel rate change from availability
HAS3/HN-PLAZA By hotel name HP2 Hotel pricing and features for rate, line 2
HA LW PAR21FEB-3/FC-USD Request rates in specific currency Note: HP entry can only be done from
HA HI MIA 2FEB/QU-100 Request hotels with rate limit under 100 Complete Access+ hotel.
HA LAS/FF-SWI-JAC-HEA Request hotels with specific features
HAFLL/LO-HWO Override location
HOTEL DECODE/ENCODE HE DNH
HALHR/23JAN/SR-DAY Special rate (day rate)
MD More availability DNH LW Decode hotel chain code
MN Move to next day DNH HILTON INTERNATIONAL Encode hotel chain
DNH EM Decode master chain code
HOTEL LOCATION HE HL DNN C Hotel rate codes with letter C
DNN COR Decode COR rate code
HL EM NYC Locations for specific hotel chain DNN SENIOR Encode rate code
HL RD SFO/HN-UNION CITY/AR-ALL Locations for hotel name
HL MC US FL Specific hotel chain and state
HOTEL SCROLLING HE SCROLL
HL HI FR Hotel chain in specific country
MPHM Move to previous hotel multi-property display
HOTEL POINTS OF REFERENCE HE POR MPHA Move to previous single-property display
MPHL Move to previous hotel location list
DRP CAT Point of Reference categories
DRP*/MIA-SHO Shopping centers in MIA
HOTEL AIS HE HTL
DRP GRAND CANYON/USAZ Hotels near Grand Canyon
HLL1 Hotel list from line 1 GG HTL HI Specific hotel company information
HLWAS/RP-ATT-WHITE HOUSE/DI-10M Hotel list near a specific Point of Reference GG HTL ALL All hotel chains and access codes
HA*USNJ/DT-14JAN-2/RP-CTY-TINTON Hotel availability near a specific Point of HE HTL MC Hotel index for Marriott
FALLS/DI-10M Reference
HOTEL DESCRIPTION HE HF, HE HP
HOTEL SELL HE HS HF3 Hotel features from multi-property availability
HS2A Sell from single-property availability HFS3 Hotel features from segment 3
HS3 Sell from Complete Access+ HFS3-P-C Hotel features by section (policy and commission)
HS3/G-CCVI444333….EXP1203 Sell with guarantee HFAB Hotel features from hotel list
11AHS UIPARBER 10JAN-5/CF-12345/RO- Passive segment associated to passenger 1 HP2 (Hotel policy) Hotel pricing and features (CA+ only)
B1T/RQ-USD100.00/P1 HPS2 (Hotel policy) Hotel pricing and features from segment 2
HU 1A HK1 MIA 01SEP-03SEP/(freeflow)/P1 Hotel auxiliary segment – hotel not in Amadeus RT SVCH4 Policy information from PNR, segment 4

ADD PASSIVE HOTEL SEGMENT

1. HA HY MIA 15SEP-2/RT-2 Display hotel availability
2. HR 3 Display hotel rate for line 3
3. 11AHS 4A/RQ-100.00/CF-123456/P1 Enter passive segment (GK) for rate on line 4A

Training Services
June 2004
8
 ASSISTANT PROFILES

PROFILE MODE HE PM DISPLAY PROFILE HE PD, HE PL

PM Enter profile mode PDN/ABC Company profile
PIR Profile ignore and redisplay PDN/-ELLIOTT/MYRA Traveler profile
PIE Profile ignore and exit profile mode PLT//ABC All travelers associated to ABC company
PER Profile end and redisplay PDT Separate traveler from merged profile
PME Profile mode exit PDC Separate company from merged profile
PEE Profile end and exit PDM Redisplay merged profile
PLC List of all companies
CREATE PROFILE HE PCN PLT List of all travelers with associated companies
PCN/WORLD BANK Create company profile RTU PNRs created from a specific profile
NM1ROBERTSON/DAVID Create traveler profile
APMIA 305 555-1234-B Add phone field CANCEL PROFILE HE PX
APE-MYRA@1A.AMADEUS.NET Add e-mail address PX Cancel displayed profile
APX-MIA 305 555-4566-H Add contact number, but do not send to airline PE Confirm deletion with PE
APF-US3055572177 Add fax number PI Ignore deletion
AM J DOE, 124 A ST,MIAMI FL 33178 Add mailing address
AB AMADEUS, 92 NW 36 ST, MIAMI, FL Add billing address REACTIVATE CANCELLED PROFILE HE PR
33178 PLX Display deactivated profile list
RMC/ZE/CD-123456/ID-2345/LCAR Add custom-coded remarks, rental car PD3 Display profile from list on line 3
RMH/HI/KING/NON-SMOKING Add custom-coded remarks, hotel PR Reactivate displayed profile
Note: You can add information to a profile PE Confirm reactivation with PE
using PNR formats. Note: Deleted profiles are purged after 30
days. They can be reactivated any time
CREATE PROFILE FROM PNR HE PC before the purge date.
PC/-1 Create traveler profile with first PNR name field
PC/WORLD BANK Create company profile TRANSFER PROFILE ELEMENTS HE PB, HE PT
PC/BMW CORP-1 Create traveler profile associated to a company PBN/WORLD BANK Blind transfer automatic elements (company)
PC/-1,4,9-12 Create traveler profile transferring PNR PBN/WORK BANK* Blind transfer all elements
elements 1, 4, and 9 through 12 PBN/-JONES/SAM Blind transfer automatic elements (traveler )
PBN/-JONES/SAM* Blind transfer all elements
UPDATE PROFILE HE PU PT Create PNR transferring mandatory and automatic
PU/-1 Update traveler from displayed PNR, name 1 elements from displayed profile
PU/-1,5-7,12 Update profile with PNR elements 5-7 and 12 PT* Transfer all elements from displayed profile
PU/-1,X5,7-9 Update profile except lines 5 and 7-9 PT*X2,4 Transfer all elements except lines 2 and 4
PTO Transfer profile elements without profile name
MODIFY PROFILE HE CHANGE PROFILE PTO4-5 Transfer only elements 4 and 5 to existing PNR
4/MIA305 555-1234-B Modify phone field, line 4 PTO4-5/P1 Transfer elements 4 and 5 to PNR and passenger
5/CCVI4444333322221111/1004 Modify credit card, line 5 associate to a different passenger
Note: You can modify profile elements using PB1-3* Transfer from list, all elements
PNR formats. PF Transfer FQTV numbers to a modified PNR

Training Services
June 2004
9
 ASSISTANT AMTRAK and STORED FARE (MST)

CLAIM AMTRAK PNR HE AMTRAK, HE 2V SCROLLING

R/RT488012 Retrieve Amtrak PNR R/MD Move down
R/IG Ignore PNR R/MU Move up
R/RH Display history R/MT Move to top of page
R/RT Redisplay PNR R/MB Move to bottom of page
R/RTI Display itinerary
R/RK Claim retrieved Amtrak PNR (creates new PNR PRINTING
in Amadeus) TTP/INV Ticket and invoice Amtrak PNR
R/RK1AABCDEF Claim retrieved Amtrak PNR and merge with TTP/SP2V Ticket Amtrak segments from air PNR
specific Amadeus PNR INV/SP2V Invoice Amtrak segments from air PNR

AVAILABILITY CREATE A STORED FARE RECORD HE TTC

R/AD12FEBWASCHI5P Availability by departure TTC Create a TST shell
R/ACR20FEB2P Return availability from an availability display TTC/D Create individual TSTs for each passenger
R/ACFQ Fare display from an availability TTC/S8,10,12-14 Segment select
TTC/D/S8,9/OPEN Combination
SELL FROM AVAILABILITY
SS1Y21 Sell seat for 1 segment INSERT HE TTI
SS2Y2P22 Sell seat with multiple segments TTI/L1/BQXE14/L2/BQWE14 Line entitlement
SS1DS22/P1-2 Sell 1 accommodation for passengers 1 and 2
FARE INFORMATION
FARE DISPLAY
TTI/F225.00/X22.50US/X3.00XF/X5.50ZP Insert base fare, tax, and PFC
R/FQDCHIDAL8SEP Fare display for a specific date Insert fare calculation line
R//F*AC Accommodation charges TTI/C20OCT01HOUCOEWR100.00Y9COHOU
R/FCAD Availability display from a fare display 125.00YUSD225.00END ZP IAH2.75EWR 2.75
XF EWR3 Display stored fare ticket 2, from list
DECODE/ENCODE TQT/T2
R/DACCLT City or airport code
R/DANCHARLOTTE/NC City or airport name with state code
R//RM*OCNC/C Cities in a state starting with a specific letter
R//RM*OCNC/2V Amtrak cities within a state

TRAIN STATUS DISPLAYS

R//TS300 For specific train
R//TS300/31AUG For specific train and date

ON-BOARD SERVICE DISPLAYS

R//*SVC300 For specific train
R//*SVC300/31AUG For specific train and date

Training Services
June 2004
10