Assessment

Assignment
Brief - General

Unit Title: Room Division

Operations Management

Unit Code: 6

Date Issued
11.09.2012

Student Name

Student ID

Date Received

Lecturer
Name:
Maugino

Chris Internal Verifier Name

Jaya Govindraj

Rules and regulations:

Plagiarism is presenting somebody elses work as your own. It includes: copying
information directly from the Web or books without referencing the material;
submitting joint coursework as an individual effort; copying another students
coursework; stealing coursework from another student and submitting it as your own
work. Suspected plagiarism will be investigated and if found to have occurred will
be dealt with according to the procedures set down by the College. Please see your
student handbook for further details of what is / isnt plagiarism.
Coursework Regulations
1

2
3
4

Submission of coursework must be undertaken according to the relevant procedure

whether online or paper-based. Lecturers will give information as to which procedure
must be followed, and details of submission procedures and penalty fees can be
obtained from Academic Administration or the general student handbook.
All coursework must be submitted to the Academic Admin Office and a receipt must
be obtained. Under no circumstances can other College staff accept them. Please
check the Academic Admin Office opening hours.
Late coursework will be accepted by Academic Admin Office and marked according to
the guidelines given in your Student Handbook for this year.
If you need an extension (even for one day) for a valid reason, you must request one.
Collect a coursework extension request form from the Academic Admin Office. Then
take the form to your lecturer, along with evidence to back up your request. The
completed form must be accompanied by evidence such as a medical certificate in
the event of you being sick. The completed form must then be returned to Academic
Admin for processing. This is the only way to get an extension.
General guidelines for submission of coursework:
a) All work must be word-processed and must be of good standard.
b) Document margins shall not be more than 2.5cm or less than 1.5cm
c) Font size in the range of 11 to 14 points distributed to including headings and
body text. Preferred typeface to be of a common standard such as Arial or Times
New Roman for the main text.
d) Any computer files generated such as program code (software), graphic files that
form part of the course work must be submitted either online with the
documentation or on a CD for paper submissions.
e) The copy of the course work submitted may not be returned to you after marking
and you are advised to have your personal copy for your reference.
f) All work completed, including any software constructed may not be used for any
purpose other than the purpose of intended study without prior written
permission from St Patricks International College.

Remember to keep your coursework receipt.

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Assignment Brief - General

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Assessment

Outcomes and assessment requirements

Outcomes

Assessment requirements
To achieve each outcome a learner must demonstrate the ability to:

LO1 Understand services

provided by the rooms division
in diverse contexts

LO2 Understand the impact of

contemporary management
issues on the effective
management and business
performance in the front of
house area
LO3 Understand factors that
contribute to effective
management and business
performance in the
accommodation service
function
LO4 Be able to apply
techniques to maximise and
measure occupancy and
rooms revenue

1.1 discuss accommodation and front office services for different organisations
1.2 analyse the roles and responsibilities of a range of accommodation and
reception services staff
1.3 discuss legal and statutory requirements that apply to rooms division
operations
1.4 evaluate services provided by the rooms division in a range of hospitality
businesses
2.1 assess the importance of the front of house area to effective management
2.2 discuss the key aspects of planning and management of the front of house
area for a given hospitality operation
2.3 critically discuss the key operational issues affecting the effective management
and business performance of the front office area for a given operation
3.1 assess the importance of property interiors and design to effective
management
3.2 discuss the critical aspects of planning and management of the
accommodation service function for a given hospitality operation
3.3 analyse the key operational issues affecting the effective management and
business performance of the accommodation service function for a given
operation
4.1 perform revenue/yield management activities to maximise occupancy and
rooms revenue
4.2 discuss sales techniques that rooms division staff can use to promote and
maximise revenue
4.3 discuss the purpose and use of forecasting and statistical data within the
rooms division

*Please see the Assignment Evaluation Sheet for Merit and Distinction criteria

Part 1 Learning Outcome 1

You are a trainee for the Room division Department of a five-star hotel. You
have been asked to prepare a presentation regarding the similarities and
differences between a 5* hotel and another Hospitality organisation of your
choice.

Description of problem to be solved

-

You must compare and contrast the range of accommodation and

reception services in these two operations with each other and with the
appropriate text book (you may want to look at the guest cycle)
You must investigate the organisation of the Room Division Operation
in both establishment, and identify the roles and responsibilities of the
management and staff

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Assignment Brief - General

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Assessment

You must mention the legal and statutory requirement that apply to the
room division operations, and their importance

Delivery
1 Group report (4 members max) 1500-2500 words
1 Executive Summary
1 handout (optional)

Deliverables
1.
2.
3.
4.
5.

Cross reference to learning outcome and assessment criteria

Feedback
Strengths

Areas for Improvement

Lecturer Signature:

15-Aug-11

Date:

Assignment Brief - General

Page 3 of

Assessment

Part 2 Learning Outcome 2, 3 and 4

You and your team are required to compile a portfolio with your answers
regarding the challenges of a Housekeeper and a Front Office Manager. You
will be given tasks to complete as a Housekeeper and other tasks to complete
as a Front Office Manager

Delivery
Group Portfolio Harvard Referencing

Deliverables
1.
2.
3.
4.
5.

Cross reference to learning outcome and assessment criteria

Feedback
Strengths

Areas for Improvement

Lecturer Signature:

15-Aug-11

Date:

Assignment Brief - General

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