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Product: WHEEL LOADER
Model: 950H WHEEL LOADER K5K
Configuration: 950H Wheel Loader K5K00001-UP (MACHINE) POWERED BY
C7 Engine

Troubleshooting
950H Wheel Loader, 962H
Wheel Loader and IT62H
Integrated Toolcarrier Power Train
Media Number -RENR8866-00

Publication Date -01/10/2005

Date Updated -21/10/2005

i01778339

Differential and Final Drive Troubleshooting

SMCS - 3258-035; 4051-035

Personal injury or death can result from sudden machine movement.

Sudden movement of the machine can cause injury to persons on or
near the machine.
To prevent injury or death, make sure that the area around the
machine is clear of personnel and obstructions before operating the
machine.

Personal injury can result from hydraulic oil pressure and hot oil.
Hydraulic oil pressure can remain in the hydraulic system after the
engine has been stopped. Serious injury can be caused if this pressure is
not released before any service is done on the hydraulic system.
Make sure all of the attachments have been lowered, oil is cool before
removing any components or lines. Remove the oil filler cap only when
the engine is stopped, and the filler cap is cool enough to touch with
your bare hand.

Escaping fluid under pressure, even a pinhole size leak, can penetrate
body tissue, causing serious injury, and possible death. If fluid is

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injected into your skin, it must be treated immediately by a doctor

familiar with this type of injury.
Always use a board or cardboard when checking for a leak.

NOTICE
Care must be taken to ensure that fluids are contained during
performance of inspection, maintenance, testing, adjusting and repair
of the product. Be prepared to collect the fluid with suitable containers
before opening any compartment or disassembling any component
containing fluids.
Refer to Special Publication, NENG2500, "Caterpillar Tools and Shop
Products Guide" for tools and supplies suitable to collect and contain
fluids on Caterpillar products.
Dispose of all fluids according to local regulations and mandates.

Operational Checks
Operate the machine in each direction and in all speeds. Note the noises that are not normal and find
the sources of the noises. If the machine is not operating correctly, refer to the "Troubleshooting
Problem List" below.
Make sure that you check for any service codes that have been generated before troubleshooting a
problem.
Reference: For more information on checking for service codes with the Caterpillar Monitoring
System, refer to Testing and Adjusting, "Using Caterpillar Monitoring System to Determine Service
Codes".
Reference: For more information on checking for service codes with the Caterpillar Electronic
Technician (ET), refer to Testing and Adjusting, "Using Caterpillar Electronic Technician (ET) to
Determine Service Codes".
Reference: For additional information about troubleshooting service codes, refer to Testing and
Adjusting, "Troubleshooting Service Codes".

Troubleshooting Problem List

z

There is constant noise in the differential.

Noise occurs in the differential at different intervals.

Noise only occurs during turns.

Lubricant is leaking.

The drive wheels do not turn but the universal joint turns.

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Troubleshooting
Reference: For additional information about troubleshooting the power train electronic control
module (ECM), refer to Testing and Adjusting, "Troubleshooting Service Codes".

Probable Causes of Differential and Final Drive Problems

Problem: There is constant noise in the differential.
Probable causes:
1. The level of lubricant is too high or too low.
2. The wrong type of lubricant is being used.
3. Wheel bearings are damaged or improperly adjusted.
4. The ring gear and the pinion do not have correct tooth contact.
5. The ring gear and the pinion are damaged or worn.
6. There is too much backlash between the pinion and the gear or too little backlash between the
pinion and the gear.
7. Pinion bearings are loose or worn.
8. Side bearings are loose or worn.
Problem: Noise occurs in the differential at different intervals.
Probable causes:
1. The ring gear does not run evenly because the bolts on the ring gear are not tight or because
the ring gear is warped.
2. Differential bearings are loose or broken.
Problem: Noise only occurs during turns.
Probable causes:
1. The differential pinion gears are too tight on the retainer pins or on the pinion shaft.
2. The side gears are too tight in the differential case.
3. Differential pinion gears or side gears are faulty.
4. Thrust washers are damaged or worn.
5. There is too much backlash between the side gears and the pinion gears.
Problem: Lubricant is leaking.

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Probable causes:
1. Loss of lubricant through the axle shafts can be caused by any of the following conditions:
a. The lubricant is above the proper level.
b. The wrong type of lubricant is being used.
c. There is a restriction in the axle housing breather.
d. An oil seal on the axle shaft is worn or installed incorrectly.
2. Loss of lubricant at the pinion shaft can be caused by the following conditions:
a. The lubricant is above the proper level.
b. The wrong type of lubricant is being used.
c. There is a restriction in the axle housing breather.
d. An oil seal on the pinion shaft is worn or installed incorrectly.
e. A universal joint flange on the pinion shaft is loose.
Problem: The drive wheels do not turn but the universal joint turns.
Probable causes:
1. An axle shaft is broken.
2. Ring gear teeth are damaged.
3. The side gear or the differential pinion is broken.
4. The differential pinion shaft or the retainer pin is broken.

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Thu Aug 9 01:50:37 EST 2007

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