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QFD Matrix
1. Input criteria (e.g., Customer requirements) in B8:C13
Use Excel's Insert-Rows to insert rows as needed
2. Input methods and characterisitics in Row 7

2010 KnowWare International Inc

Sheet
Product Planning
Part Planning

2696 S Colorado Blvd Ste 555

Denver, CO 80222

Process Planning
Production Planning

Licensed users:
May update this file
May copy this file
May share completed files with co-workers, suppliers and customers

Use Excel's Insert-Columns to insert columns as needed

3. Add Targets
4. Input interactions between criteria and methods in cells D8:I13

Unlicensed users:

5. Use Excel's Drawing tools to revise the "hat" and competitive analysis
Excel 97-2003 - Click on View-Toolbars-Drawing
Excel 2007-2010 - Click on Insert - Shapes
Move or Copy/Paste new boxes onto the sheet
Connect the boxes using Excel Drawing Tools Connectors

To purchase a license:

May receive and review completed templates created by licensed users

May NOT use this template to perform their own analysis without a license

http://www.qimacros.com/store
Email orders@qimacros.com
Call 888 468 1537 - (303) 756 9144
Fax a PO to 888 468 1536 - (303) 756 3107

QFD House of Quality

Strong +

http://www.qimacros.com/quality-tools/qfd/

Positive

Negative
Strong -

Competitor 4

Company

Design Criteria 5

Design Criteria 4

Design Criteria 3

Design Criteria 2

Competitor 3

1
9

Competitor 2

5
5
4
4
4
3

= 9 High
Competitor 1

Speed
Improve
Quality
Value
Cycle time
Reduce
Defects
Cost
Targets
Company
Technical
Competitor 1
Evaluation
Competitor 2
Competitor 3
Competitor 4
Absolute Importance

Design Criteria 1

Customer
Requirements
(What)

X
#

Customer Rating

Importance (1-5)

Direction of Improvement
Design
Requirements
(How)

2
3
1
1

1
9
3

1
3

50% 20% 1hr

4

50

23

10% 50%

48

16

1
5
4
3
2
1

1(low) - 5(high)

=3
Medium
= 1 Low

Click on
Other
Sheets at
bottom of
the page

3
2
4
15

5
4
2
63

Tng im B

Company

Giy Thng nh

Trung Quc

9
9

bn nn

bn ko

5
3
4

= 9 High

Kch thc

Kiu dng p
Gi r
Trng lng nh
Company
Comparision with Thng nh
competition
Trung Quc
Tng im A
Customer
requirements

Vt liu

(What)

Mu sc

Importance (1-5)

(How)

3
3

30
42
45

4
3
3

2
3
2

4
5
3

3
4
4
24

QFD: Sn phm giy ca Company one

4
2
1
3

4
2
1
3

=3
Medium
= 1 Low

Strong +
Positive

X
Direction of Improvement
Process Characteristics
(How)

Strong -

Company

Process Characteristic 5

1
9
3

1
3

50% 20% 1hr

50

Competitor 4

3
1

Process Characteristic 4

Process Characteristic 3

Process Characteristic 2

Process Characteristic 1
1
9

Competitor 3

5
5
4
4
4
3

= 9 High
Competitor 2

Targets
Company
Technical
Competitor 1
Evaluation
Competitor 2
Competitor 3
Competitor 4
Absolute Importance

Negative

Competitor 1

Part
Characteristics

Mu sc
Vt liu
Kch thc
bn ko
bn nn

X
#

Customer Rating

Importance (1-5)

Part
Characteristics
(What)

23

10% 50%

48

16

1
5
4
3
2
1

1(low) - 5(high)

=3
Medium
= 1 Low

Strong +
Positive

X
#

Direction of Improvement
Production Methods (How)

Technical
Evaluation

23

Company

Production Method

1
9
3

50% 20% 1hr

50

Competitor 4

Competitor 3

3
1

Production Method

Production Method

Production Method

Production Method
1
9

Competitor 2

Targets
Company
Competitor 1
Competitor 2
Competitor 3
Competitor 4
Absolute Importance

5
5
4
4
4
3

= 9 High
Competitor 1

Process
Characteristics

Process Characteristic 1
Process Characteristic 2
Process Characteristic 3
Process Characteristic 4
Process Characteristic 5

Strong -

Customer Rating

Importance (1-5)

Process
Requirements
(What)

Negative

1
3
10% 50%

48

16

1
5
4
3
2
1

1(low) - 5(high)

=3
Medium
= 1 Low