VADDADI JAGADEESH

Phone No.: 964 223 6006

Email: bluetoneaj@gmail.com

Profile

Offering more than 2.3 years of Exceptional experience in Customer service management as a Team Leader with the

team of ten.
Assessed customer needs and made arrangements adhering to company policies..
Ensured all of new admission call activities are maintained according to guidelines.
Maintained and updated outbound call reports
Proficient in Microsoft office programs, especially Excel, Word.
Amazing negotiation skills.
Outstanding ability to resolve customer problems effectively.
Excellent customer service and communication skills.
Proficient experience on Dialers such as GO Auto Dial, VICI Dial

Education
2012
2008
2005
2003

Joined MBA (Marketing & Finance) Distance Mode from Ambedkar University
B.Com. from Sri Venkateshwara Arts & Sciences, NAD jun, Vsp with 55%
Inter CEC from Narayana Junior College, Gajuwaka, Vsp with 74%
X from N.T School English Medium School, Sriharipuram, Vsp with 61%

Professional Certification

Microsoft Certified System Engineering (M.C.S.E)

System Assembling, Networking & Web Server Concepts

Certified in Multimedia

Experience
Verona Soft Solution Since April2014
Date
Since
Apr 14

Company
Verona Software Solutions

Product
Medical Process (YAZ,
YASMIN, OCELLA)

May11
Nov13

Green Pearl Technologies

Hotel Bargains & Bluetone

Telecom

Oct08
Aug09

Sohay

Bell Canada & Solo

Mobility

Client

Roles /
Designation

US

Sr. Associate

US and
Australia

Started as process
associate and got
promoted as Team
leader
Sales Executive

Canada & US

Essential Duties & Responsibilities

Managing teams and their targets and keeping up the quality level are the responsibilities of
this work. Provided timely responses to client's questions and concerns over phone and/ or
email.
Mentored and monitored calls and gave feedback to the team and as well worked for the
process quality development . Gave process updates and trained the team on it.
Provided quick problem solving including, but not limited to, fixing errors, creating
alternative methods of completing a task, correcting user errors, and correcting system
inconsistencies.
Managing teams and their targets and keeping up the quality level are the responsibilities of
this work. Provided timely responses to client's questions and concerns over phone and/ or
email.
Provided superior customer service.
Provided detailed and accurate cases of all client contact.
Became exceptionally familiar with Clients products and services.

Personal Details
Date Of Birth:
Linguistic
Ability:

10th July 1988.

English, Hindi, Telugu

Religion
Marital Status:

Hindu
Single

I, hereby declare that the above statements made are complete and true to my knowledge and belief.
Date:

Place:

(V. Jagadeesh)