Beruflich Dokumente
Kultur Dokumente
Switch
A400/A800
Product Guide
P/N 480-0003-00-12
Tenor MultiPath Gateway, PacketSaver, Quintum, Quintum Technologies, Inc., VoIP Made Easy, TASQ
and TASQ Technology are trademarks of Quintum Technologies, Inc.
Table of Contents
About this Guide
Whats included? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-2
Typographical Conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-4
Product Guide Conventions . . . . . . . . . . . . . . . . . . . . . . . . . .1-4
Tenor CAM Conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-5
Finding Help. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-6
Chapter 1: Overview
What is Tenor VoIP MultiPath Switch? . . . . . . . . . . . . . . . . . . . . .1-2
Typical Implementations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-3
Intranet Implementation . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-4
Extranet Implementation . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-5
Internet Implementation . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-6
Features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-7
Unique Design . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-7
State-of-the-Art Configuration and Network Management . . .1-7
SelectNet Intelligence. . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-8
Uninterrupted Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-8
Dynamic Call Routing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-8
Multiple Lines/Signaling Supported . . . . . . . . . . . . . . . . . . . .1-8
Easy Connect to Console . . . . . . . . . . . . . . . . . . . . . . . . . . .1-9
H.323 Gatekeeper Call Control Management . . . . . . . . . . . .1-9
Powerful System Monitoring . . . . . . . . . . . . . . . . . . . . . . . . .1-9
Call Detail Recording . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-10
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Chapter 3: Installation
Before you Begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-2
View Current Network Architecture . . . . . . . . . . . . . . . . . . . .3-2
Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-3
Pre-Installation Guidelines . . . . . . . . . . . . . . . . . . . . . . . . . . .3-3
Inspect Package Contents . . . . . . . . . . . . . . . . . . . . . . . . . . .3-3
Position the Unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-3
Connect the Unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-10
Power up the System. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-15
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Pre-paid and Post-paid Calling Card - Call Flow (with Multi-Session Call
support) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9-28
ANI Authentication Application Type 1 - Call Flow. . . . . . . . .9-30
ANI Authentication Application Type 2 - Call Flow. . . . . . . . .9-32
Call Flow - Message Attributes . . . . . . . . . . . . . . . . . . . . . . . . . . .9-34
Start Accounting Request Message Attributes . . . . . . . . . . .9-34
Stop Accounting Request Message Attributes. . . . . . . . . . . .9-36
Authentication Request Message Attributes . . . . . . . . . . . . .9-39
Authentication Response Message Attributes . . . . . . . . . . . .9-40
Authorization Request Message Attributes . . . . . . . . . . . . . .9-41
Authorization Response Message Attributes . . . . . . . . . . . . .9-43
Appendix A: Cables
Appendix B: Specifications/Approvals
Appendix C: Getting Acquainted with VoIP
Glossary
Index
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Whats included?
This product guide is divided into chapters; each chapter describes a specific topic.
The following chapters are included:
About this Guide: Describes what is included in the product guide, including
typographical conventsions.
Chapter 5: Configuration via Tenor CAM. This chapter describes how to perform advanced unit configuration.
Chapter 6: Working with SNMP. This chapter describes the SNMP protocol
and how to use it with the Tenor unit.
Chapter 7: System Alarms. Describes how to use the Alarm Manager and
tells you how to view alarms via telnet session or Tenor CAM.
Chapter 8: Call Detail Recording. Describes the CDR feature, including how
to display and read CDRs.
Chapter 9: Using IVR. Describes the IVR feature, including a quick start and
how to configure voice prompts.
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Glossary
Index
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Typographical Conventions
Product Guide Conventions
Certain typographical conventions are used throughout this product guide. See
below.
All commands you enter via keystrokes appear in bold (e.g., Press Enter or
Press Ctrl-I).
All text commands you enter via Telnet session or command line typing
appear in italics (e.g., type active).
All pull down menu options, figure references, and table references appear in
italics (i.e., Choose File> Open).
There are three types of special text that are designed to reveal supplemental
information: Note, Warning, and Caution. See below.
A NOTE provides additional, helpful information. This information may tell
you how to do a certain task or just be a reminder for how-tos given in previous sections. (i.e., For a list of valid commands at any time, type ?)
A WARNING provides information about how to avoid harm to your VoIP
equipment or other equipment. (i.e., Do not stack more than 4 units together.)
A CAUTION provides information about how to avoid injury to yourself or
to others. (e.g., Do not install the equipment during a lightning storm.)
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Radio button. Radio buttons enable you to click on the desired field entry from a
list of choices. A checked radio button indicates the option is enabled; unchecked
indicates the option is disabled.
Drop down list box. The drop down list box is a list of entries displayed when you
click on the arrow to the immediate right of the box. To select an entry, click on an
item from the drop down list.
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Finding Help
Refer to this user guide for help. The table of contents and index tells you where to
find information easily; the glossary gives you specific terms. See Appendix C:
Getting Acquainted with VoIP for detailed information about VoIP terms and concepts.
For additional help, system help is available via Tenor CAM and Tenor CAMWizard. Just click on the Help buttonavailable from each screenand information
about that screen will be displayed.
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Chapter 1: Overview
This chapter gives you a general overview of the Tenor MultiPath Switch Analog
series, including feature descriptions and capabilities. You can also find information about the organization of this Product Guide.
Specifically, the following topics are covered:
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Chapter 1: Overview
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Chapter 1: Overview
Typical Implementations
The Tenor Analog unit can utilize private and public IP networks to bypass the
PSTN anywhere in the world. Call routing from many different locations makes it
ideal for enterprises and institutions with remote locations. For example, Tenor
supports Intranet, Extranet, and Internet implementations. Intranet communication
is communication within the same company; Extranet communication is communication with a source outside of your company. Internet communication is communication running over the public IP network. Each implementation type is defined
in the sections which follow.
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Chapter 1: Overview
Intranet Implementation
The Tenor unit enables Intranet communication by transmitting data within a corporate data network. The Gateway functionality enables data to be sent out through
a corporate LAN to reach other Gateways at separate sites. Packetized voice data is
sent between intra-corporate sites without passing through the PSTN. The Gatekeeper functionality enables the two units within the same company to communicate.
For an illustration of intra-corporate communication, see Figure 1-2.
Analog
Analog
PSTN
PBX
TCP/IP
Company X (France)
Ethernet
LAN 2
Router
Data
Network
Company X (California)
LAN 1
Company X (Tokyo)
LAN 3
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Chapter 1: Overview
Extranet Implementation
Another application example is the Tenor units ability to connect calls between
two different companies (e.g., suppliers, distributors, etc.) A unit is placed at each
corporate site, transmitting corporate data between companies.
Analog
PSTN
Ethernet
TCP/IP
PBX
Router
Data
Network
Analog
Analog
Data
Network
Company Y (France)
PSTN
Ethernet
TCP/IP
PBX
Router
Data
Network
Company X (California)
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Chapter 1: Overview
Internet Implementation
The Internet is a packet switched network. When you place a call, your voice is
digitized into packet signals and transmitted over the World Wide Web.
Analog
Analog
PSTN
TCP/IP
PBX
Ethernet
Internet
Router
Data
Network
Your Company
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Chapter 1: Overview
Features
The Tenors specific features are explained below.
Unique Design
The Tenor unit packs powerful VoIP features into one compact unit. The systems
embedded design enables you to configure the unit directly without depending
upon another operating system; it is all delivered in one 19 rack mountable unit.
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Chapter 1: Overview
SelectNet Intelligence
SelectNet is the next generation of TASQ technology. If the network packet delay
for an IP call becomes unacceptableaccording to the delay jitter and packet loss
specification you configureTenor will transparently switch the call to the PSTN
automatically, without callers even knowing. This feature virtually guarantees that
each call going VoIP will be not only routed successfully, but will deliver high
quality sound.
Uninterrupted Service
If power is lost to the Tenor for any reason, or the unit is down, all call routing
operations will bypass the unit. This means that the Tenor unit will be ignored and
all calls will bypass the unit and route successfully to reach the PSTN or PBX.
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Chapter 1: Overview
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Chapter 1: Overview
Capabilities
The Tenors specific capabilities are explained below.
PBX Calls
Calls coming from a PBX are routed to either the data network or the PSTN. The
decision is made by Tenor based on the information you configure. For example,
you can configure certain calls to always go to the PSTN. Any calls not configured
to go to the PSTN will attempt to find a destination on the IP network. If a call cannot be completed by a units gatekeeper, the call will be routed to the PSTN.
Tenor is transparent to the PBX and PSTN switch. There is no need to configure or
change your PBX, desk set or local PSTN switch.
PBX
OR
PSTN
Ethernet
LAN
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Chapter 1: Overview
PSTN Calls
Calls coming from the public network (PSTN) are unconditionally routed to the
PBX. The Tenor unit transparently passes the call through to the PBX.
PSTN
Call
PBX
PBX
(for intra-corporate)
PSTN
Call
OR
VoIP Call
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Chapter 1: Overview
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Chapter 1: Overview
PacketSaver
PacketSaver packet multiplexing technology reduces the amount of IP bandwidth
require to support multiple calls flowing between two networks. PacketSaver minimizes bandwidth usage by aggregating samples from multiple VoIP conversations
and packing them into a larger IP packet with a single IP header. The process
removes the need to send a bulky IP header with individual voice samples. As a
result, it eliminates the transmission of redundant information.
Larger packetization helps reduce the bandwidth required for each VoIP call. This
reduction in bandwidth lessens demand on routers, which decreases the possibility
of dropped packets. It also reduces the possibility of packet loss that occurs with
packet-based calls in congested networks.
.
Tenor
Tenor
NATAccess
NATAccess is an intelligent network address translation technology. It enables
VoIP networks with multiple H.323 endpoints to operate behind firewalls equipped
with Network Address Translation (NAT); this provides maximum network security. NATAccess simplifies deployment and installation by eliminating the need to
place the Tenor on a public IP network. Using NATAccess provides easy, secure
expansion between multiple VoIP sites.
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Chapter 1: Overview
SNMP Support
The Tenor unit supports Simple Network Management Protocol (SNMP), the standard protocol used to exchange network information between different types of
networks. The Tenor unit acts as an SNMP agent to receive commands and issue
responses to the network manager. The network manager will then be able to perform certain functions, such as generate and send traps.
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Chapter 1: Overview
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Chapter 1: Overview
Set Password
Local Information
Line Information
Border Element/Gatekeeper
Bandwidth Management
CAMWizard
Submit
Discard
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Chapter 1: Overview
Alarms. Provides options for generating either a list of currently active alarms or
alarm history. The following items are available via Alarms sub-menu.
Active Alarms
Alarm History
Maintenance. Provides options for changing the date and time, resetting the system, and restoring factory defaults. See Chapter 9: Using IVR for more information. The following items are available via Maintenance sub-menu.
Reset
Factory Defaults
Online
About. Tells you the system version number and other system information.
Logout. Enables you to log out of the system.
Interoperability
The Tenor Analog A400 and A800 units interoperate with the following:
Cisco Gatekeeper
Microsoft Netmeeting
Tenor VoIP MultiPath Switch - Digital Series Release P2-1-9 and higher
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Chapter 2: Hardware
Components
This chapter tells you what is contained in your hardware package. A description
of each component is also included.
Specifically, the following topics are covered:
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Hardware Description
Tenor Analog VoIP Gateway is a stackable/rack mountable device which provides
connections to four different sites: PBX, PSTN, Ethernet LAN and a PC.
The units front panel includes connection jacks, LEDs, and two reset/diag buttons;
the back panel includes a power cord connection socket, an on/off switch, and a
label. See Figure 2-1 and Figure 2-4.
The Tenor A400 unit is illustrated and defined below (the Tenor A800 looks identical except there are eight PBX and eight PSTN lines available.)
Reset option
RJ-45 jack for RJ-45 jack
RJ-45 port
for PBX connect for PSTN connect
for Ethernet connect
Diag Option
2-2
RS-232 port
for PC connect
PBX Port: Four RJ-45 jacks (for connection to a PBX). For A400, each port
provides one line. (For the A800 unit, each port provides two lines.)
PSTN Port: Four RJ-45 jacks (for connection to a PSTN). For A400, each
port provides one line. (For the A800 unit, each port provides two lines.)
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10/100 LAN Port: One RJ-45 jack for connection to a 10/100 Ethernet LAN
switch or hub via RJ-45 cable.
Console Port: One RS-232 jack for connection to a PCs serial port via
DB-9 cable.
Port
Assignment
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2-3
PSTN/PBX LEDs
Ethernet LEDs
2-4
System LEDs
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Color
Description
COL
Yellow
10
Green
100
Green
RX
Green
TX
Green
10/100
(Ethernet)
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LED
System
PBX
PSTN
2-6
Color
Description
Power
Green
Power Indicator.
On: Power is being supplied and the
internal power convertor is working.
Off: Power is off.
Alert
Yellow
Operational Status.
Off: The Tenor unit is working properly.
On: One or more diagnostic tests have
failed or system is stills starting up.
Green
Operational Status.
Off: Line is not active.
On: Line is off hook or active.
Yellow
Operational Status.
Off: Line is not active.
On: Line is off hook or active.
Green
Operational Status.
Off: Line is not active.
On: Line is off hook or active.
Yellow
Operational Status
Off: Line is not active.
On: Line is off hook or active.
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Back Panel
Figure 2-4 Tenor Unit Back Panel
Power Switch
Label
Cables
The cables listed in Table 2-2 are included with your system and are required to
connect the Tenor unit to various interfaces.
Usage
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Chapter 3: Installation
The Tenor unit will be installed initially by a trained Quintum field engineer. This
chapter gives you installation instructions, as well as how to position the unit successfully within your network.
Specifically, the following topics are covered:
Pre-Installation guidelines
Position the unit
Connect to PBX, PSTN, 10/100 Ethernet and PC
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Chapter 3: Installation
Data
Network
BRI
Router
Ethernet Hub/Switch
Analog
(PSTN)
PBX
Since the Tenor unit functions as a gateway/gatekeeper and is invisible to the network, you will need to make only the physical connection between the unit and the
Ethernet hub, PBX, and PSTN. You configure the Tenor unit through the console
port and Tenor CAM; no network changes are required.
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Installation
Before you begin the actual installation, review the pre-installation guidelines
which follow, inspect the package contents, and position the unit.
Pre-Installation Guidelines
Only trained service technicians should remove the unit cover. Inside parts
have hazardous voltages.
Tenor Analog VoIP Gateway A400 or Tenor Analog VoIP Gateway A800
1 AC Power Cable
1 DB-9 Cable
4 screws
CD ROM
If a listed component is not included in your package, contact your customer service representative.
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Chapter 3: Installation
detailed in the sections which follow; pre-installation guidelines are included for
each installation type.
Tabletop Install. The unit can be located on any sturdy, flat surface. If necessary,
you can stack up to four units together. Before locating the unit on a tabletop, read
the location guidelines which follow.
WARNING:
Pre-installation Guidelines
The area must not exceed the temperature and humidity guidelines outlined in
Appendix B: Specifications/Approvals.
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Rack Install. The unit can be located in a standard 19 rack. The rack is not
included with your system. (See the documentation that comes with your rack for
detailed installation instructions.)
Pre-installation Guidelines
Do not restrict airflow vents when installing the unit in the rack.
Mechanical loading of rack should be considered so that the rack remains stable and unlikely to tip over.
Consider the overall loading of the branch circuit before installing any equipment in a rack environment.
Ensure that a reliable earthing path is maintained in a rack system. This unit is
intended to be connected to earth ground.
Required Materials
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Chapter 3: Installation
Tenor
rack
mounting
holes
Screws
Washers
Shown: 2 Tenor Analog units installed
in rack.
Front View
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Top View
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Wall Mount. There are two slots located on the bottom of the unit that enable the
unit to be mounted directly to the wall.
Pre-installation Guidelines
Ensure the wall mounting area is within cord distance of the power outlet.
Required Materials
Drill
Hammer
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Chapter 3: Installation
3/16
2. Position and attach one mounting bracket to the unit using two of the screws
included with the package. See Figure 3-4.
3. Position and attach the other mounting bracket to the unit using the remaining
two screws included with the package. Figure 3-4.
NOTE:
Wall anchors and wall mounting screws are not included with the system; we recommend you use them to add support to the mounting of the
unit. See steps 4 and 5.
4. (Optional) Hammer the wall anchors into the wall 19 1/8 (48.6 cm) apart
according to the dimensions shown in Figure 3-3.
5. (Optional) Using a Phillips head screwdriver insert the screws into the wall
anchors according to the dimensions shown in Figure 3-3.
6. Align the unit over the anchor screws and slide the unit gently onto the screws
and wall anchors. The mounting slots should engage the screws. See Figure 34.
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Screws/Wall Anchors
Mounting
Slots
7 3/4
Wall
Exploded View
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Chapter 3: Installation
Connect to Telephone/Fax
Connect to PSTN
NOTE:
Other devices (PBX, Ethernet hub, etc.) are shown for pictorial purposes only.
Connect to PBX/Key System. There are many different PBX devices; instructions which follow explain the general procedure for connecting an RJ-45 cable
(included in your package) between a Tenors PBX port and a PBX. You must use
your specific PBX documentation, along with any other PBX materials, for specific information for how to connect the analog cable to your PBX.
RJ-45
Cables
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2. Insert the other end of the RJ-45 cable into the appropriate analog port on the
PBX or Key System. See your PBX documentation port requirements for connection specifics.
Connect to Phone or Fax. You are able to connect up to four telephones or fax
machines to the Tenor unit. (For supplementary services, such as voice mail, call
forwarding and call waiting, you will need to connect to a PBX rather than directly
to a telephone).
RJ-45
Cables
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Chapter 3: Installation
Connect to PSTN. To connect to the PSTN, you must first connect the analog
phone lines to another piece of equipment that houses your telephone lines running
to the PSTN, such as the patch panel, punch down block or wire wrap blocks. If
you are unsure about installation procedures, contact the network administrator or
review the documentation you received with the equipment.
You can have up to four connections to the PSTN.
RJ-45
PSTN
Patch Panel
1. Insert one end of the RJ-45 cable into one of the units ports labeled PSTN.
2. Connect the other end of the RJ-45 cable to the patch panel.
NOTE:
3. Repeat for each analog line you want to connect between the Tenor unit and the
PSTN.
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Connect to Ethernet Hub/Switch. You can use these instructions for general
connection only. The Ethernet hub/switch documentation should provide specific
instructions for connection to another device, such as the Tenor unit.
RJ-45
Cable
Data
Network
Ethernet Hub/Switch
1. Insert one end of the RJ-45 cable into the units port labeled 10/100.
2. Insert the other end of the RJ-45 connector into the appropriate Ethernet port.
See your Ethernet documentation port requirements for connection specifics.
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Chapter 3: Installation
Connect to PC Console. You will need to connect the Tenor unit to your workstations serial port via RS-232 connection. (This connection will be used when
you initially assign an IP address to the unit.) For the instructions below, it is
assumed you are connecting to a PC.
DB-9
1. Insert one end of the DB-9 cable into the Tenor units port labeled Console.
2. Insert the other end of the DB-9 cable into your workstations Com Port (see
your PC documentation for more information about this port.)
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Chapter 3: Installation
Assign IP Address
Before you can configure the Tenor unit, you need to assign a valid IP address for
each unit. An IP address is a 32 bit address used to identify each network device in
the TCP/IP network. If the unit does not have an IP address, data will not be able to
be sent to or from the unit.
Communication between the Tenor unit and the PC is enabled via RS-232 connection and terminal emulation software. The instructions below assume you are running HyperTerminal (running on Windows 95 or later) on your PC. For all other
terminal emulation packages, the specific Tenor commands used to assign the IP
address will be the same, but the software specific instructions will be different.
Consult the applicable documentation for more information.
NOTE:
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6. From the Bits Per Second drop down list box, choose 38400.
7. From the Data Bits drop down list box, choose 8.
8. From the Parity drop down list box, choose None.
9. From the Stop bits drop down list box, choose 1.
10. From the Flow control drop down list box, choose None.
11. Click Ok. A connection to the Tenor Analog unit will be established.
12. Press the Tenor Analog units power switch to On. Information about the unit
will scroll on the screen.
13. To change any of this information, including re-setting the IP address, press
Enter within 3 seconds.
14. Type M (to modify) (to cancel, type C).
15. For Do you want a LAN interface?, the default entry is Yes.
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Chapter 3: Installation
16. For This Boards LAN IP Address, enter the IP address you want to assign to the
Tenor Analog unit.
17. For Subnet Mask for LAN prompt, enter the subnet mask. This address is used
to differentiate the network portion of the IP address from the host portion of
the IP address.
18. For Default Gateway and IP Address prompts, choose whether there should be
a default gateway (router) which routes packet data outside of your LAN, and
enter its IP address.
19. For Baud Rate, change this number if necessary.
20. Enter a time (in seconds) for the CPU delay before starting up (default is 3).
Upon initial configuration, the factory defaults will already be included in the
system; there is no need to reset them.
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Chapter 3: Installation
Overview
During the course of a products life cycle, it may be necessary for Quintum to
issue software maintenance releases to resolve any bugs that may not have been
detected during our systems test phase. Also, new features and functionality will
require new software.
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Chapter 3: Installation
Parameter
Name
Possible
Values
Description
Model
Type
ta Tenor
Analog version
td Tenor
Digital version
Software
Type
sy sys.bin
software
bt boot.bin
software
Software
Version
Variable,
based on software version
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Echo
Cancellation
Type
lec Long
Echo Cancellation.
null Short
Echo Cancellation.
Release Notes
When a new version of software is released, software release notes will be generated to indicate the new features and/or bug fixes. Additionally, the release notes
will tell you which files are to be upgraded (sys.bin, boot.bin, or both).
Other Software
In addition to the above software, there is also a feat.bin file. The feat.bin
file is the file that provides different features to the Tenor. If you upgrade
from on model type to another, Quintum may send you this file for the system. The feat.bin file is coded to a specific Tenor serial number based on
the serial number you provide us. If the feat.bin file is loaded in to a system that does not have the serial number coded in this file, the Tenor will
loose all of its features and stop processing calls. The correct feat.bin will
need to be reloaded to this system.
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3-21
Chapter 3: Installation
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3-22
Chapter 3: Installation
3. At the DOS prompt type ftp ipaddress <enter>. Where ipaddress is, enter the
IP address for the Tenor.
4. At the User prompt hit <enter>. The Tenor has no user name.
5. At the Password prompt, type in the Tenors password you assigned. If you
have not set a password on the Tenor, then just hit <enter>.
6. At the ftp> prompt type bin <enter>. This will tell FTP that the file to be
transferred is a binary file.
7. At the ftp> prompt type hash <enter>. This will tell FTP to provide a hash (#)
mark as a status indicator.
8. At the ftp> prompt type put origfile destfile. Where origfile is enter the name
of the file as it is shown in DOS when you saved the file. For example; ta-syp2-4-5qt-lec.bin or td-sy-p2-4-5qt-lec.bin. Where destfile is, enter the file
name that the Tenor needs to see. For example; sys.bin. So a full example
might be; put ta-sy-p2-4-5qt-lec.bin sys.bin.
9. When you hit <enter> the file will first be transferred to the Tenor. This will be
evident by the hash (#) marks appearing across the screen.
10. When the hash (#) stop appearing, the file has been transferred and the Tenor is
now erasing the old software and loading the new one. This step can take as
short as 20 seconds or as long as 1-2 minutes. This is a critical step. If the
Tenor looses power or resets during this period, it may not come back up.
11. When the above is completed, you should get a message of Transfer Complete. If you do not get this message, or if the message reads connection
closed by remote host, then the load is not completed yet. Wait about 2 minutes and then try to FTP into the Tenor again. If it allows you in, the load is
complete and you can continue to step 12.
12. When you get the message Transfer Complete, the load is completed. If you
have another file, like the boot.bin file to load, you can repeat step 8 to load this
file now. Exit FTP by typing bye <enter>.
13. The Tenor must know be reset for the new software to be active.
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Chapter 3: Installation
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3-24
P/N 480-0003-00-12
4-1
Only one user can be connected to the Tenor CAMWizard at one time; if
a second user attempts to log into the system, an error message will be
displayed.
NOTE:
Any inactivity for a duration of 15 minutes will log you off the system
automatically.
To help navigate you through the screens, the Tenor CAMWizard displays a standard set of buttons on each screen.
4-2
Next. Moves you to the next screen. Changes are saved for the current
screen. Your changes will not be submitted to the Tenor unit until you complete the wizard process.
Back. Moves you back to the previous screen. Your changes on the current
screen will be saved.
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After the initial configuration, you will be able to reach the CAMWizard
by selecting the Tenor CAMWizard option from the left side of the Tenor
CAMs main screen.
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4-3
Make a note of the password you set. If you lose your password, you
will need to restore the system back to factory default state. See Chapter
9: Using IVR for more information.
4. Click in the Confirm Password field and enter the same password (if the system
does not detect the same password, an error message will occur). You will only
need to confirm your password during initial configuration.
5. Click Next. The Date and Time screen will be displayed; this contains the current date and time set on your PC and the Tenor unit.
6. To synchronize the Tenor units time to your workstations time, click Synchronize and then Next. The Local Information screen will be displayed.
4-4
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7. In the Name for this zone field, enter a name for zone or location (up to 31 characters).
8. From the Country Selection drop down list, select the country where the Tenor
unit is located. Default entry is USA.
9. In the Local Country Code field, enter the country code (code for country the
Tenor unit is located). Default entry is 1. Valid entry: up to 5 digits.
10. In the Area Code edit box, enter the area code. Valid entry: up to 5 digits.
11. Adjacent to the International Prefix field, click Add and enter the prefix code
used to make calls to the international dialing area. The default entry is 011.
Valid entry: up to 5 digits. Click Ok. (To edit or delete an International Prefix,
see Chapter 5: Configuration via Tenor CAM.)
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4-5
12. In the Long Distance Prefix field, enter the prefix used to make long distance
calls within the same country as the unit is located. The default value is up to 5
digits.
13. Click Next. The Trunk Group screen will be displayed.
14. From the Trunk Group Name drop down list, select a trunk group name. Two
trunk groups (one for PSTN, one for PBX) will be created automatically per
Tenor unit detected in the zone. Through CAMWizard, you will be able to configure the PSTN side trunk group only. (To add, edit, or delete a PSTN or PBX
trunk group name, see Chapter 5: Configuration via Tenor CAM.)
15. In the Number of Digits to send to PBX field, enter the number of digits to be
sent to the PBX for incoming public directory numbers. The default value is 7.
Valid entry: 1-31.
16. Click Next. The Local Directory Number screen will be displayed.
4-6
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17. From the PBX Trunk Group Name drop down list, select a trunk group name.
18. From the Unit Selection drop down list, select the applicable unit name.
19. In the Hunt Public LDN field, enter a DN that will be routed to the PBX on the
first available line. Valid entry: up to 20 digits, including 0. You can use the *
as a wildcard option to represent any number of digits from 0-9. For example,
for a block of local numbers, you can use wildcards to enter them, 555-0*, 5551*, 555-2*, etc.
20. Select the channel from the Channel No drop down box that will be used to
route incoming numbers that match an LDN you specify in the Public LDN
field.
21. Enter a Local Directory Number in the Per-channel LDN text box. All incoming numbers matching the LDN will be routed to the PBX on the channel you
specified in the Per-Channel LDN drop box. Valid entry: up to 20 digits. You
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4-7
can use the * as a wildcard option to represent any number of digits from 0-9.
For example, for a block of local numbers, you can use wildcards to enter them,
555-0*, 555-1*, 555-2*, etc.).
22. Click Next. The Channel Associated Signaling Information screen will be displayed.
23. From the Trunk drop down list, select the applicable trunk group.
24. From the Signaling Type drop down list box, select a signaling type. Default
entry: Loop Start.
25. Click Next. The Border Element Information screen will appear.
4-8
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26. In the Primary Border Element IP Address field, enter the IP address of the
Tenor unit used as the Border Element. (The Border Element is internal to the
Tenor unit; it is used to establish relationships with other Tenor units in other
companies.) Each edit boxs value should be between 0 and 255.
27. Click Next. The Submit Changes options will be displayed.
28. Click Submit to submit the changes to the Tenor Gateway unit and exit. (To
cancel, click Cancel; to move back to previous screens, click Back.)
Your changes will be submitted to the Tenor unit.
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4-9
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5-1
Only one user can be connected to the Tenor CAM at one time; if a second user attempts to log into the system, an error message will be displayed.
WARNING: Any inactivity for a duration of 15 minutes will log you off the
system automatically.
You can navigate through different screens by clicking on the desired button and
the desired screen will be displayed. There are several buttons that help you move
from screen to screen, with or without saving changes. Not all buttons appear on
each screen; definitions for all general buttons appear below. Definitions for screen
specific buttons are noted where applicable.
5-2
OK. Changes are saved temporarily, but they are not downloaded to the
Tenor unit until you perform a Submit. See section entitled Submit Changes.
Cancel. Cancels the changes you made on the current screen. Your cursor
will remain on the current screen.
Add/Edit/Delete. Buttons which enable you to add, edit, or delete field data
for the field to the immediate left of these buttons. Follow the instructions in
this product guide for how to use these buttons according to the specific
screen you are configuring.
P/N 480-0003-00-12
3. In the Password field, enter your password (this is the same password you set
via Tenor CAMWizard).
4. In the Confirm Password field, enter the same password. (If the passwords do
not match, an error message will be displayed.) The main screen will be displayed.
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5-3
If you forget your password, you must reset the unit and restore factory
defaults; this will delete all existing configuration. See Chapter 9:
Using IVR.
Main menu
Sub-menu
Config sub-menu
items shown)
5. Click on Configuration from the systems main menu. The Configurations sub
menu will be displayed.
6. Click on the desired sub-menu item. That screen will be displayed.
NOTE:
Some screen fields are populated automatically with default entries; you
can change these as necessary. The following pages list all possible
entries for each field.
7. Instructions for configuring all Tenor CAM screens are included in the pages
which follow.
5-4
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Change Password
What is Change Password?
If you would like to change your password, the Set Password screen enables you to
set a new password for your system. You will use the same password to enter Tenor
CAM, as well as to perform any telnet functions.
Field definitions are as follows:
Password. The password you set to access the system. Valid entry: 1-31 characters
(alphanumeric). Required entry.
Confirm Password. The same password you set in the Password field. Valid
entry: up to 31 characters (alphanumeric). Required entry.
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5-5
Change Password
Change password as follows:
1. From the Main screen, click Configuration>Set Password. The Set Password
screen willl be displayed.
2. In the Password field, enter a password.
3. In the Confirm Password field, enter the same password as you entered in the
Password field.
4. Click Ok to save the changes. (To cancel the changes, click Cancel.)
Your changes will be saved temporarily; you must perform a Submit function
before any changes will be downloaded to the Tenor unit. See Submit Changes for
more information.
5-6
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Name for this zone. A name for the zone in which your Tenor unit is located.
A zone is a group of endpoints (e.g, gateways, terminals) in one corporate
site. Valid entry: any name up to 31 alphanumeric characters. Required entry.
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5-7
5-8
Country Selection. Country where the Tenor unit resides. Valid entry: select
a country from the drop down list. Default entry: USA.
Local Country Code. Country code for the country in which the Tenor unit
resides. Valid entry: 1 to 5 digits. Default entry: 1.
Area Code: Regional area code for where the Tenor unit resides. Valid entry:
up to 5 digits. Required entry.
International Prefix. Code used for calls made from the Tenor unit to the
international dialing area. Valid entry: up to 5 digits. Default entry: 011.
Long Distance Prefix. Prefix used for calls made within the same country as
the Tenor unit. Valid entry: up to 5 digits. Default entry: 1.
Private Number Length. The length of the private numbering scheme; this
enables a private number to be parsed correctly. Valid entry: up to 2 digits,
range 1-20.
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5-9
5-10
P/N 480-0003-00-12
PSTN Trunk Group Name. The name for each trunk group. Valid entry:
Select from the drop down list. Default is one trunk group per Tenor unit. You
can either select from this list or you can add, edit, and delete trunk groups.
Channel Hunting Algorithm. The hunting algorithm used to locate available channels. Valid selection: Ascending, Descending, Ascending Round
Robin, Descending Round Robin, One-to-One. Default entry: Ascending.
Direction. Direction of call type permitted on the trunk. Valid entry: Outgoing, Incoming, and Bi-directional. Default entry: Bi-directional.
PSTN Trunk Group Channel Map
Trunk Group Association. This field shows the association between the
trunk group selected in the upper frame and the channels included in that
trunk group. The list box displays a trunk group name and the associated unit
name and channel status (channels that are part of a trunk group are indicated
with the number 1; channels that are not part of a trunk group are indicated
with the number 0). This information is displayed for the trunk group you
selected via PSTN Trunk Group Name field.
Channel Status. A set of four check boxes (for Tenor A400) or eight check
boxes (for Tenor A800). Each check box represents a channel in the trunk
group. Valid entry: selected check box indicates that the channel is included
in the selected trunk group; an empty box indicates that the channel is
excluded from the selected group.
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5-11
3. From the Channel Hunting Algorithm radio button list, select on the desired
type of channel hunting.
4. From the Direction radio button list, select the direction for the call.
5. For the selected trunk group and unit (appears in the Trunk Group Association
field) click on each channel you would like to enable via Channel Status check
boxes. A 1 will appear in the selected box indicating that the channel is
enabled.
6. Click Ok. (To cancel, click Cancel.)
7. Repeat step 2-6 for all subsequent trunk groups.
Your changes will be saved temporarily; you must perform a Submit function
before any changes will be downloaded to the Tenor unit. See Submit Changes for
more information.
5-12
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Your changes will be saved temporarily; you must perform a Submit function
before any changes will be downloaded to the Tenor unit. See Submit Changes for
more information.
P/N 480-0003-00-12
5-13
5-14
P/N 480-0003-00-12
PBX Trunk Group Name. The name for each trunk group. Valid entry:
Select from the drop down list. Default is one trunk group per Tenor unit. You
can either select from this list or you can add, edit, and delete trunk groups.
Channel Hunting Algorithm. The hunting algorithm used to locate available channels. Drop down menu options: Ascending, Descending, Ascending
Round-robin, Descending Round-robin, One-to-One. Default entry: Ascending.
Direction. Direction of call type permitted on the trunk. Valid entry: Outgoing, Incoming, and Bi-directional. Default entry: Bi-directional.
Public Local Directory Number
Number of digits to send to PBX. Number of digits used for public calls
entering the PBX. Valid entry: range: 1-31. Default entry: 4 digits.
If the Private Directory Number field via Local Information screen was set to Yes,
the following fields will be displayed:
Number of digits to send to PBX. Number of digits used for private calls
entering the PBX. Valid entry: range of 1-31. Default entry: 4.
PBX Trunk Group Channel Map
Trunk Group Association. This field shows the association between the
trunk group selected in the upper frame and the channels included in that
trunk group. This list box displays a trunk group name and the associated unit
name and channel status (channels that are part of a trunk group are indicated
with the number 1; channels that are not part of a trunk group are indicated
with the number 0). This information is displayed for the trunk groups you
have selected via Trunk Group Name field.
Channel Status. A set of four check boxes (for Tenor A400) or eight (for
Tenor A800) check boxes. Each box represents a channel in the trunk group.
Default entry: what is in the database for the selected unit; Tenor CAM will
include all channels in the trunk group. Valid entry: selected check box indicates that the channel is included in the selected trunk group; an empty box
indicates that the channel not included in the selected trunk group.
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5-15
Auto-Switch DN
(If the Enabled field is Yes the following fields will be displayed)
5-16
P/N 480-0003-00-12
7. For the selected trunk group and unit (appears in the Trunk Group Association
field) click on each channel you would like to enable via Channel Status check
boxes. A 1 will appear in the selected box indicating that the channel is
enabled.
8. Select whether auto-switch should be enabled and enter the appropriate and
type of DN.
9. Click Ok. (To cancel, click Cancel.)
10. Repeat step 2-9 for all subsequent trunk groups.
Your changes will be saved temporarily; you must perform a Submit function
before any changes will be downloaded to the Tenor unit. See Submit Changes for
more information.
P/N 480-0003-00-12
5-17
5-18
P/N 480-0003-00-12
PBX Trunk Group Name. The name for each trunk group. Valid entry:
Select from the drop down list. Default is one trunk group per Tenor unit. You
can either select from this list or you can add, edit, and delete trunk groups.
Hunt Local Directory Numbers
Public Hunt LDNs. An incoming Directory Number (DN) that will be routed
to the PBX on the first available line. Valid entry: up to 20 digits, including 0.
You can use the * as a wildcard option to represent any number of digits
from 0-9. (For example, for a block of local numbers, you can use wildcards
to enter them, 555-0*, 555-1*, 555-2*, etc.).
Private Hunt LDN. An incoming Directory Number (DN) that will be routed
to the PBX on the first available line. Valid entry: up to 20 digits, including 0.
You can use the * as a wildcard option to represent any number of digits
from 0-9. (For example, for a block of local numbers, you can use wildcards
to enter them, 555-0*, 555-1*, 555-2*, etc.)
Per-Channel Local Directory Numbers
P/N 480-0003-00-12
5-19
sponding Public LDN in the Private LDN text box. Valid entry: up to 20 digits. You can use the * as a wildcard option to represent any number of digits
from 0-9. For example, for a block of local numbers, you can use wildcards to
enter them, 555-0*, 555-1*, 555-2*, etc.
5-20
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P/N 480-0003-00-12
5-21
Trunk Group. List of available trunk groups. Valid entry: select any trunk
group in the list. Default entry: first trunk group in the list.
Signaling Type. The signaling type used for the trunk group. Valid entry:
Loop Start or Loop Start Forward Disconnect. Default entry: Loop Start.
For Loop Start only:
Connect Timeout (in ms). The amount of time set before the Tenor unit
sends a connect message to indicate that a call has been connected successfully.
For Loop Start Forward Disconnect only:
Connect Timeout (in ms). The amount of time set before the Tenor unit
sends a connect message to indicate that a call has been connected successfully.
5-22
P/N 480-0003-00-12
Your changes will be saved temporarily; you must perform a Submit function
before any changes will be downloaded to the Tenor unit. See Submit Changes for
more information.
P/N 480-0003-00-12
5-23
5-24
Trunk Group Name. A list of available trunk groups. Valid entry: choose
from the list.
P/N 480-0003-00-12
Pattern. The telephone number used as the Hop-off PBX number. Valid entry
up to 31 digits. This number should be in international format.
Replacement. The local phone number with any special dialing patterns the
number requires (i.e., if the calling area requires a country code, area code,
etc.) The Tenor unit will use this number, in conjunction with the number in
the Pattern field, to route the calls. Valid entry: up to 31 digits.
Number Type. The type of telephone number: private or public. Valid entry:
Public or Private. Default entry: Public.
P/N 480-0003-00-12
5-25
5-26
P/N 480-0003-00-12
Bypass DNs. The bypass number that Tenor Gateway will route automatically to
the PSTN. Valid entry: up to 31 digits. You can use the * wildcard option to represent any number of digits from 0-9. For example, for a block of local numbers,
you can use wildcards to enter them, (555-0*, 555-1*, 555-2*, etc.).You can use
the ? character to configure numbers such as 411 and 911 by using just one entry of
?11. This number should be specified in the format dialed from the PBX.
1. From the Trunk Group drop down list box, select a trunk group.
2. Click Add and enter a bypass number in the dialog box. Click Ok. (To cancel,
click the Cancel button.) The new number will appear in the Bypass DNs drop
down list box.
3. Repeat steps 1-2 for each bypass number you would like to configure.
4. Click Ok to save the changes. (To cancel, click Cancel.)
Your changes will be saved temporarily; you must perform a Submit function
before any changes will be downloaded to a Tenor unit. See Submit Changes for
more information.
P/N 480-0003-00-12
5-27
4. To delete, select the desired bypass number from the Bypass DNs drop down
list and click on Delete. A confirmation box will ask you to confirm the delete.
Click Ok.
5. Click Ok to save the changes. (To cancel, click Cancel.)
Your changes will be saved temporarily; you must perform a Submit function
before any changes will be downloaded to a Tenor unit. See Submit Changes for
more information.
5-28
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P/N 480-0003-00-12
5-29
Discovery Port. The H.323 standard port a Tenor unit uses to discover a
Gatekeeper. Default entry: 1718. Valid entry: this field should be less than or
equal to 65535.
Registration Port. The H.323 standard port a Tenor unit uses to register itself
with a Gatekeeper. Valid entry: this field should be less than or equal to
65535. Default entry: 1719.
5-30
P/N 480-0003-00-12
5. In the Discovery Port Number field, enter the 4 digit port number. The H.323
standard is 1718.
6. In the Registration Port Number field, enter the 4 digit port number. The H.323
standard is 1719.
7. Click Ok to save the changes. (To cancel, click Cancel.)
Your changes will be saved temporarily; you must perform a Submit function
before any changes will be downloaded to the Tenor unit. See Submit Changes for
more information.
P/N 480-0003-00-12
5-31
Day of Week
Hour
Each box on the Bandwidth screen represents the maximum amount of bandwidth
to be used for VoIP calls during that specified day and hour. You can enter a specific bandwidth in each box according to the day and hour.
5-32
P/N 480-0003-00-12
Assign Bandwidth
Assign bandwidth as follows:
1. From the Main screen, click on Configuration and click on Bandwidth Management. A 7x24 matrix of the days of the week and the hours of the day will
be displayed.
NOTE:
The hours displayed in the left side are listed in military time, numbers
0-11 corresponding to 12 am through 11 am; numbers 13 through 23
corresponding to 1:00 pm through 11:00 pm.
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5-33
Submit Changes
Once you have completed making all configuration changes, you are ready to submit the changes to the Tenor unit. When you perform a submit, all configuration
changes will be downloaded to the Tenor unit. If the system detects an error, the
changes will not be submitted.
Submit the changes as follows:
1. From the Main screen, click on Configuration> Submit. The Submit screen will
be displayed.
2. Click Submit to submit the changes (click Cancel to cancel the changes). Your
changes will be submitted.
5-34
P/N 480-0003-00-12
Discard Changes
Once you have completed making all configuration changes, you are still able to
discard the changes.
Discard the changes as follows:
1. From the Main screen, click on Configuration> Discard. A confirmation box
will ask you to confirm the discard.
2. Click Ok to delete the changes (to Cancel the discard procedure, click Cancel.)
P/N 480-0003-00-12
5-35
5-36
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P/N 480-0003-00-12
6-1
What is SNMP?
Simple Network Management Protocol (SNMP) is the standard protocol used to
exchange network management information.
SNMP management requires two primary elements: a network manager and an
SNMP agent. A network manager is the software running on a workstation through
which the network administrator monitors and controls the different hardware and
software systems that comprise a network. The agent is a piece of software running
in a piece of network equipment that implements the SNMP protocol. SNMP
defines exactly how a network manager communicates with an SNMP agent. For
example, SNMP defines the format of requests that a network manager sends to an
agent and the format of replies the agent returns.
Through an SNMP management system, the network manager can communicate
and manage several different network devices at the same time. The network manager polls the SNMP agents (such as routers, hubs or network servers) for certain
requested information. The agent will then gather information about the machine it
is running on and carries requests from the network manager to read and change
the information.
6-2
P/N 480-0003-00-12
Installation Requirements
You will need to install and run HP Openview NMS 6.0 in order to recognize the
Tenor as an SNMP agent. Below are basic hardware and software requirements
you will need to install HP Openview. See your HP Openview documentation for
detailed information and installation instructions.
Minimum hardware requirements
CD Drive
96 MB RAM
Software requirements
Microsoft Peer Web Services or Internet Information Server (IIS) version 4.0
Netscape Navigator web browser (version 4.06 or higher) or Microsoft Internet Explorer web browser (version 4.0 or higher) with Java/JavaScript
options enabled.
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6-3
Installation
There are two steps you need to accomplish before HP Openview can interact with
a Tenor unit as an SNMP agent.
quintum.reg
quintum.exe
quintum.conf
quintum.fields
quintum_type
connector_qdvoip
connector_qavoip
Tenor_D.ico
quintum_sym
Tenor_A.ico
uninstallquintum.bat
6-4
P/N 480-0003-00-12
6. which files were modified. You can use this information to manually make
changes to the files, if desired.
NOTE:
If you have already ran the installquintum.bat, you must first run the
installlquintum.bat clean command prior to reinstalling. This command
will restore any changes made to the quintum files back to the default
parameters (see below for which files are modified upon installation).
P/N 480-0003-00-12
6-5
#
#
EVENT Minor_Alarm .1.3.6.1.4.1.6618.2.0.3 "Status Events" Minor
FORMAT Received trap:generic #$G specific #$S. $#args:$*
SDESC
RIU_not_installe
EDESC
#
#
#
EVENT Report_Status_Alarm .1.3.6.1.4.1.6618.2.0.4 "Status Events" Normal
FORMAT Received trap:generic #$G specific #$S. $#args:$*
SDESC
Uswcomment
EDESC
#
#
#
EVENT Uswcomment .1.3.6.1.4.1.6618.2.0.0 "Status Events" Normal
FORMAT Received trap:generic #$G specific #$S. $#args:$*
SDESC
Uswcomment
EDESC
6-6
P/N 480-0003-00-12
HP Openview will then identify and auto-discover the Tenor unit as an SNMP
agent. An icon will appear on the screen to represent each Tenor unit. See below.
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6-7
6-8
P/N 480-0003-00-12
1. From the HP Openview map where the Tenor units appear, right-click on the
Tenor icon for which you want to view traps and select Alarms.
2. From the Alarm Categories window, click on All Alarms. All traps (alarm messages) will be listed in order of which they occurred.
Red Icon. Critical Alarm (used for when HP Openview cannot communicate
with the Tenor or there is a severity level 1 alarm)
1. From the HP Openview desktop, identify the icon for the Tenor unit from
which you would like to view alarms.
2. According to the color of that icon, determine the alarm state from the list
above.
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6-9
3. To view the alarms associated with that icon, right-click from anywhere on the
HP Openview desktop and select Alarms. The All Alarms Browser window will
appear, which contains the list of alarms.
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6-10
Double-click on the icon. The default internet browser will launch Tenor Cam with
the IP address of the unit associated with that icon (the correct IP address will
appear in the URL).
Step 2: Launch Tenor CAM by double-clicking icon
1. From the HP Openview desktop, double-click on the desired Tenor unit icon
and select Quintum Web-Based Tenor CAM.
The default internet browser will launch Tenor Cam with the IP address of the
unit associated with that icon (the correct IP address will appear in the URL).
2. Configure the unit as defined in Chapter 5: Configuration via Tenor CAM.
P/N 480-0003-00-12
6-11
P/N 480-0003-00-12
6-12
P/N 480-0003-00-12
7-1
7-2
1 01:42:15 1999
1 03:56:17 1999
1 03:16:15 1999
1 00:00:00 1999
1 00:00:00 1999
P/N 480-0003-00-12
When you generate a list of alarms via Tenor CAM, each alarm is color coded
according to the severity (see Table 7-1 for a definition of alarm severity). The following are valid color codes:
P/N 480-0003-00-12
7-3
Definition
Valid Entry
IP Address
Example: 192.168.1.34.
Sequence #
Severity
Description
Varies.
7-4
P/N 480-0003-00-12
Field
Definition
Valid Entry
Line #
0.
Channel #
0.
Date/Time
P/N 480-0003-00-12
7-5
Valid Alarms
The following is a list of all alarm descriptions (text that appears in the Alarm
Description field) for all possible alarms the system can generate. In the generated
alarm list, the alarm description appears as part of the Description field (see Table
7-1 and Table 7-2 for more information).
Definition
A software error has occurred that affects system signaling, interfaces, or other major operation.
Tenor Reset
7-6
P/N 480-0003-00-12
Alarm Description
(text appears in desc field)
Definition
UDP Alarm
RAS Message
P/N 480-0003-00-12
7-7
Alarm Description
(text appears in desc field)
File Missing in the File
Server
Definition
This alarm will be reported to the system when a particular voice prompt file is not found in the IVR Prompt
Server.
This alarm applies only to the system with enabled IVR
functionality (i.e., File Server IP is set to the database).
RADIUS Configuration
Missing
7-8
P/N 480-0003-00-12
Alarm Description
(text appears in desc field)
UDP Alarm
P/N 480-0003-00-12
Definition
Generated when an encoded/decoded RAS message
exceeds the UDP size limit. While encoding a message,
if the UDP size limit is exceeded, the message is discarded.
7-9
Establish Connection
Establish a Telnet connection as follows:
7-10
NOTE:
NOTE:
P/N 480-0003-00-12
UNIX
1. Start a UNIX session.
2. At the command prompt, type telnet followed by the IP Address of the Tenor
unit and the port number 9000 (i.e., telnet 192.168.1.34:9000). A telnet session
will start.
3. At the Password prompt, enter the same password you set via Tenor CAMWizard. See Chapter 4: Getting Started via Tenor CAMWizard.
You can now enter commands for the function you want to perform (i.e., display alarms, delete alarms). See the sections which follow.
P/N 480-0003-00-12
7-11
1 03:16:15 1999
1 01:42:15 1999
1 03:56:17 1999
7-12
1 00:00:00 1999
1 00:00:00 1999
P/N 480-0003-00-12
For a list of valid alarm history commands type history ? at the prompt.
1 03:16:15 1999
1 01:42:15 1999
1 03:56:17 1999
P/N 480-0003-00-12
1 00:00:00 1999
1 00:00:00 1999
7-13
Severity: Displays alarms according to a severity level you choose, 1-4. See
Table 7-1 for definitions of severity levels.
For example, if you set the filter to a specific severity, only those alarms with that
severity level and higher (i.e., if you choose severity level 2, both severity levels 1
and 2 will be displayed) will be displayed when the alarm history is generated.
NOTE:
7-14
P/N 480-0003-00-12
Delete Alarms
Alarms are not automatically cleared from the Tenor units Alarm History buffer,
you must manually delete them. You are able to delete the entire alarm history; you
are not able to delete individual alarms.
Delete alarms as follows:
1. Ensure a connection to the Alarm Manager via Telnet session is established.
(See Establish Connection.)
2. At the prompt, type delete. The alarm history in the buffer will be deleted.
P/N 480-0003-00-12
7-15
Establish Connection
Establish a connection to the Alarm Manager via Tenor CAM as follows:
1. Launch any convenient web browser.
2. Enter the IP address of the unit for which you would like to view alarms in the
web browsers Address field. The Tenor CAMs initial welcome screen will be
displayed, followed by the Password screen.
3. Enter a password in the Password field and enter the same password in the
Confirm Password field. Click Ok. The Main screen will be displayed.
You are now ready to view active alarms and an alarm history. See the sections
which follow.
7-16
P/N 480-0003-00-12
4. To refresh the screen and view newly generated alarms, click Refresh. (To cancel and go back to the main window, click Cancel.)
P/N 480-0003-00-12
7-17
7-18
P/N 480-0003-00-12
Once the alarm history is generated, you can filter the alarms (see Filter Alarm
History), refresh the screen (see Refresh Alarm List) or clear the table (see Clear
Alarms).
Severity: Displays alarms according to a severity level you choose: All, Critical, Major, Minor, or Info. See Table 7-1 for definitions of severity levels.
NOTE:
P/N 480-0003-00-12
7-19
Clear Alarms
Alarms are not automatically cleared from Tenor units Alarm History buffer; you
must manually clear them. You are able to clear the entire alarm history; you are
not able to clear individual alarms.
1. Ensure a connection to the Alarm Manager is established. (See Establish Connection.)
2. Display the alarm history list.
3. Click Clear Table.
The alarms will be cleared from the Alarm History buffer.
P/N 480-0003-00-12
7-20
Description of CDR
Connect Tenor unit to CDR Server
Understand CDR data
P/N 480-0003-00-12
8-1
Overview
Through the Call Detail Recording (CDR) feature, the Tenor unit is able to generate a CDR at the completion of each call. A CDR is a string of data which contains
call information such as call date and time, call length, calling party, and called
party. From this information you can capture billing type data which can be used to
create billing reports.
The last 2000 CDRs generated are stored by the Tenor unit in a circular buffer (this
means that any number of CDRs over 2000 will overwrite the existing CDRs). We
advise that you set up a PC or workstation to act as a CDR server responsible for
receiving the CDRs as they are generated (up to 2 servers can be set up to collect
CDRs from the Tenor unit). The server will be responsible for capturing CDRs via
TCP/IP, processing/storing them in permanent memory, and producing billing
records. Any CDRs not collected from the Tenor unit will be lost if the unit is reset.
8-2
P/N 480-0003-00-12
CDR Server
Tenor connects
OR
automatically
(after initial configuration of
CDR port and IP address)
Enters password
Provides Tenor's IP
address and unit name
Provides last CDR sequence
number received
Begins delivering CDRs
Before attempting to collect CDRs, you should configure the desired information.
Through CLI commands, you can assign CDR server IP address, CDR server port
P/N 480-0003-00-12
8-3
number, CDR server password and CDR format information using the following
CLI commands: cdrserverip, cdserverport, cdrpassword, and cdrformat.
cdrserverip: IP addresses of the CDR server. (Used when the Tenor unit
establishes connection with CDR server.)
cdrserverport: The port numbers used by the CDR server(s). (Used when
the Tenor unit establishes connection with CDR server.)
A unique session ID number invisible to the user confirms that the unit has
not been reset and the Tenor has delivered all call records to the CDR Server.
8-4
P/N 480-0003-00-12
P/N 480-0003-00-12
8-5
CDR Output
The following is an example of a CDR output. Each field in a CDR string is separated by a comma (any blank fields are designated by a comma). See below for
field definitions.
There are four CDR format types: Standard 0, Extended 1, Standard 100, and
Extended 101.
Extended 1: Displays all fields in Standard 0 plus Calling Party Number, PIN
code, Remote Call ID # and Local Call ID #.
Extended 101: Displays all the fields in Extended 1 plus Session ID functionality.
See Establish connection between Tenor and CDR Server for more information.
Sample CDR Records:
Record 1 Sample: (includes fields for all formats):
1,17325551212,15,20000207062812,21060207062815,2000020706283030,16
,208.226.140.57,192.168.10.64,4,1,1,1,5,1,1,1,1,,0,0,1415551000,1234567890
1234,9876543210,0123456789
Record 1 Field Definitions Standard 0, 100
Standard 0 format includes all fields below; Standard 100 also includes all
fields below plus the Session ID.
1 (Call ID), 17325551212 (Called Number), 15 (Duration),
20000207062812 (Call Initiation Time), 20000207062815 (Call Connected
Time), 2000020706283030 (Call Disconnected Time), 16 (Cause Code),
208.226.140.57 (Local IP Address), 192.168.10.64 (Remote IP Address), 4
(Origination Trunk ID), 1 (Call Type), 1 (Call Number Type), 5 (Incoming
8-6
P/N 480-0003-00-12
P/N 480-0003-00-12
8-7
Cause Code
Definitions
16
Normal Call Clearing. The cause indicates that the call is being
cleared because one of the users has requested that the call be cleared.
17
User Busy. The called system acknowledges the connection request but
is unable to accept the call because all B channels are in use.
18
No User Responding. This cause is used when a user does not respond
to a call establishment message with either an alerting or connect indication within the prescribed period of time allocated (in Q.931 by the
expiry of either timer T303 or T310).
28
31
8-8
P/N 480-0003-00-12
Cause Code
Definitions
34
47
P/N 480-0003-00-12
8-9
Outgoing Channel: If the call is outgoing, this field identifies which channel the
call went out on. Valid entry: 1-4 or 1-8.
Autoswitch Time: This is the date and time the autoswitched occurred (when the
call is switched from VoIP to circuit). The entry will be in the following format:
yyyymmddhhmmss where yyyy (4 digits for year), mm (2 digits for month), dd (2
digits for day), hh (2 digits for hour), mm (2 digits for minutes), ss (2 digits for seconds). If an autoswitch did not occur, this field will be blank.
AutoSwitch Duration: The number of seconds that the autoswitch call was active.
Valid entry: xx.
Bad IP Quality Events: The number of bad quality events that occur during a
VoIP call. This number determines the overall quality of the call.
Autoswitch Flag. The terminating side of the autoswitch call initially terminates to
the internal autoswitch agent before the call is actually autoswitched. This termination generates an extra CDR in addition to the original call that is autoswitched.
This field identifies a call that is terminated to the autoswitch agent, 0 = normal
call, 1 = termination to the autoswitch agent.
The following are CDR fields used in the Extended Formats 1 and 100 only.
Calling Party Number. The number called from. The format will be delivered in
whatever format the PSTN or PBX delivers to the Tenor.
PIN Code. PIN code entered. 14 digits maximum. This field will be blank if a PIN
code is not configured.
Remote Call ID #. Unique identification number, generated by the remote-side
Tenor, for call record matching purposes. Only generated for IP calls.
Local Call ID #. Unique identification number, generated by the local-side Tenor,
for call record matching purposes. Generated only for IP calls.
P/N 480-0003-00-12
8-10
Definition of IVR
Definitions of RADIUS
Configure Voice Prompts
P/N 480-0003-00-12
9-1
What is IVR?
Interactive Voice Response (IVR) is a feature of the Tenor that enables you to offer
services, such as Pre-paid calling cards and Post-paid accounts to your customers.
The Tenor uses the RADIUS (Remote Authentication Dial-In User Service), for
authenticating and authorizing user access to the VoIP network. The RADIUS is a
standard protocol which provides a series of standardized messages formats for
transmitting and receiving dialed information, account data and authorization
codes between the network access gateway and the billing server. As a result, the
RADIUS enables the Tenor to interoperate directly with billing server application
software from a wide range of vendors. To provide redundancy, the Tenor supports
two RADIUS servers: Primary and Secondary.
The IVR interface enables the Tenor to play back interactive pre-recorded voice
messages to a customer calling in from the Public Switched Telephone Network
(PSTN), requesting information such as account number, PIN number, and calling
number. The caller is prompted for each piece of information and the digits are
captured by the Tenor and converted into RADIUS format. The RADIUS will use
the input data to identify the customer, verify the identity using the PIN code,
check the account status, and then send back messages in RADIUS format to
authorize the Tenor to proceed with the call. The call will then be routed over the
VoIP network to the appropriate remote Tenor.
Through an interactive IVR Prompt Server, you are able to pre-record and customize voice prompt files which lead the customer through the calling card procedure.
You can pre-record messages to meet your network and customer needs. The IVR
Prompt Server communicates with a Tenor via an IP link using TFTP protocol. An
IVR Tenor supports two IVR Prompt Servers: Primary and Secondary. The IVR
Prompt server is on the same IP network as either the Tenor or the RADIUS server.
Four language are supported for voice prompts: English, Mandarin, Persian, and
French. The multiple language feature enables you to select multiple languages in
which to play voice recordings. For example, once the welcome message is
played, a voice selection prompt asks the user in which language to play the
remainder of the messages: Press 1 for the first language configured, 2 for the second language configured or 3 for the third language configured.
9-2
P/N 480-0003-00-12
Through the Command Line Interface (CLI), you can configure all functions
within the Tenor that will be used for pre-paid/post-paid call services, including
IVR and RADIUS data.
Pre-paid Calling Card. A card with a set dollar amount to be used for placing voice calls. The normal call flow for a pre-paid service starts with the
caller dialing the pre-paid access number from a regular phone. The Tenor
prompts the caller for a card number and destination number which are sent to
the RADIUS server (third party software) for verification.
Post-paid Account. An account used for placing voice calls where the
account number and PIN (personal identification number) are used for security. The Tenor prompts the caller to enter an account number and a PIN (personal identification number), which are sent to the RADIUS server for
verification. Normally, there is no limit on the amount or duration the caller is
authorized to talk.
P/N 480-0003-00-12
9-3
ANI Authentication
There are two types of ANI Authentication supported in the Tenor: Type 1 and
Type 2.
ANI Authentication Type 1 enables calling subscribers to receive authentication
based on the calling number. If an incoming call has no associated ANI information, the call will not be answered, but simply disconnected. If ANI is present, it
will be authenticated with the Radius server (before answering the call). If authentication fails, the call will not be answered but simply disconnected. If authentication succeeds, the call will be answered and second dial tone will be provided.
ANI Authentication Type 2 enables calling subscribers to receive three authentication types based on the calling number: (1) If there is an ANI in the setup message,
authentication with the ANI will be done (2) If there is no ANI information in the
setup message, the user will be prompted for a PIN number and (3) If the incoming
packet has the ANI, but authentication with the ANI fails, the user will be
prompted for a PIN number. If authentication succeeds, a 2nd dial tone is sent to
receive a DNIS. If there is ANI information in incoming packet but the authentication with the ANI fails, the caller is prompted for a PIN number. If the authentication succeeds, a 2nd dial tone is sent to receive a DNIS.
Multi-session
Multi-session enables the user to make another call at the end of a call, without
having to hang up and call again. At the end of the first call, a voice prompt will
ask if the user wants another call. In addition, the user will be able to terminate an
ongoing call and make another call, by pressing ** or ##.
9-4
P/N 480-0003-00-12
IP / Ethernet
Tenor IVR
Tenor IVR
Tenor IVR
Prompt
Files
P/N 480-0003-00-12
9-5
1, 4, 5, 8, 9, 12
PSTN
Telephone
Prepaid Enable
Prepaid
EnableTenor
Tenor
RADIUS Server
Primary & Secondary
IP Network
RADIUS Server
Primary & Secondary
RADIUS
Server - Secondary
13
14
PSTN
Telephone
Destination
Tenor
9-6
P/N 480-0003-00-12
Process
Tenor answers call and determines user is calling a pre-paid service based
on the number dialed or the trunk group to which the call is transferred.
Tenor sends Start Accounting to RADIUS server. Start Accounting is
optional.
Tenor sends the card number to the RADIUS server for verification.
Tenor plays the credit amount and prompts the subscriber for the destination number.
10
Tenor sends the destination number to the Radius server for authorization.
11
RADIUS server responds with the duration for which the caller is authorized to speak to the destination number.
12
13
14
The destination Tenor sends the call via PSTN to the destination phone and
the call is established.
P/N 480-0003-00-12
9-7
9-8
15
16
P/N 480-0003-00-12
RADIUS
Instructions for configuring basic IVR information via Command Line Interface
(CLI) are described below. For detailed information about all CLI commands
available for IVR and detailed information about the commands described below,
see the Command Line Interface (CLI) guide you received with the unit.
P/N 480-0003-00-12
9-9
RADIUS Server
Configure RADIUS data via config radius# prompt as follows:
1. Access CLI.
2. Access the config radius# prompt.
3. Type host p, followed by the IP address for the primary RADIUS server (i.e.,
host p 208.22.234.34). The p indicates the primary RADIUS server.
4. Type host s, followed by the IP address for the secondary RADIUS server (i.e.,
host s 208.22.234.32). The s indicates the secondary RADIUS server.
5. Type sharedsecret (sharedsecret is similar to password), followed by the
RADIUS key (up to 64 characters) (i.e., sharedsecret 454AJU).
6. Ensure accountingtype is configured. If this field is set to 0, no stop accounting messages will be sent.
9-10
P/N 480-0003-00-12
To ensure good speech quality, the voice prompts should be professionally recorded in a studio.
Table 9-2 specifies requirements for each voice file recorded. Definitions for each
table entry are listed below.
P/N 480-0003-00-12
9-11
Example with other Voice Files. This field uses the specified voice file with
other possible voice files. For example, the file [enter] + [account_number]
has the following contents: Please enter your account number. The + indicates in addition to the filename.
Usage Example. This field represents the actual pre-recorded speech being
used in a specific speech pattern.
Suggested
Content
Example with
other Voice Files
Usage
Example
account_expired
[account_expired] +
+ [good_bye]
account_numbe
r
account number
[enter] +
[account_number]
+ [pound_key]
Enter account
number followed
by the pound key.
and
and
blocked
[blocked] +
[hang_up]
9-12
P/N 480-0003-00-12
card_number
card number
[enter] +
[card_number]
+ [pound_key]
cent
cent
cents
cents
credit_limit
[credit_limit] +
[good_bye]
destination
destination number
[enter] + [destination]
+ [pound_key]
dollar
dollar
dollars
dollars
eight
eight
eighteen
eighteen
eighty
eighty
eleven
eleven
enter
Please enter
your
[enter] +
[card_number OR
account_number OR
pin OR destination]
fifteen
fifteen
P/N 480-0003-00-12
9-13
fifty
fifty
five
five
forty
forty
four
four
fourteen
fourteen
good_bye
Good bye.
hang_up
Please hang up
and call again
later.
hundred
hundred
in_use
This account is
currently in use.
[in_use] + [hang_up]
This account is
currently in use.
Please hangup
and call again
later.
invalid
language
[lang] + [one]
minute
minute
minutes
minutes
To make another
call press the star
key twice
next call_star
To make another
call press the
pound key twice
P/N 480-0003-00-12
9-14
nine
nine
nineteen
nineteen
ninety
ninety
no_funds
[no_funds] +
[good_bye]
one
one
pin
pin
[enter] + [pin] +
[pound_key]
pound_key
followed by the
pound key.
[enter] +
[account_number OR
card_number OR pin
OR destination] +
[pound_key].
problems
We are currently
experiencing technical difficulties.
[problems] +
[hang_up]
We are currently
experiencing
technical difficulties. Please hang
up and call again
later.
remaining
remaining.
[ <money> OR
<time>] + [remaining]
Eighteen minutes
remaining.
Twenty cents
remaining.
rial
rial
second
second
seconds
seconds
seven
seven
P/N 480-0003-00-12
9-15
seventeen
seventeen
seventy
seventy
six
six
sixteen
sixteen
sixty
sixty
ten
ten
thirteen
thirteen
thirty
thirty
thousand
thousand
three
three
twelve
twelve
twenty
twenty
two
two
wait
Thank you.
Please hold.
welcome
Welcome!
yen
yen
you_have
You have
[you_have] + [<any
number>] + [remaining]
yuan
yuan
zero
zero
P/N 480-0003-00-12
9-16
zero_balance
[zero_balance] +
[good_bye]
Although logically separate from the RADIUS server, the IVR Prompt
Server may be physically part of the same server.
3. Record all voice prompts and store under the c:\quintum\ivr\English subdirectory.
4. Launch the TFTP Server and configure the home directory to be the same as in
step 1.
5. Run the TFTP Server.
P/N 480-0003-00-12
9-17
that the next request to play the same prompt will be completed without retrieving
the file from the IVR prompt server. As a result, response time is improved.
The IVR voice prompts will be flushed automatically when the IVR Prompt Server
address has been changed in the database. In rare cases, when the total memory
usage by the voice prompts exceeds the allowed maximum, the prompts will be
also automatically flushed. At any point, you can update the Tenor to play updated
IVR voice prompts through the ivrupdatprompts command. Using the ivrupdateprompts command, the files can be updated without first restarting the unit.
You can run the ivrupdateprompts command through the Command Line Interface
(CLI) as follows:
1. Access the Command Line Interface (CLI) via serial port or telnet connection.
2. At the Quintum prompt, type ivrupdateprompts.
The Tenor will flush all cached prompts; the next IVR call will play back the
updated prompts.
P/N 480-0003-00-12
9-18
P/N 480-0003-00-12
9-19
Timeouts
Accepts
Rejects
5318
243
Authentication:
6522
5561
961
Accounting:
6107
5849
258
P/N 480-0003-00-12
Timeouts
Accepts
Rejects
93
712
99
613
37
21
16
9-20
P/N 480-0003-00-12
9-21
P/N 480-0003-00-12
9-22
CALLING
PARTY
SETUP
CONNECT
RADIUS
SERVER
CALLED
PARTY
START ACCOUNTING
START ACCOUNTING ACK
Welcome
Please Enter Your Card Number
AUTHORIZATION ( DNIS )
AUTHORIZATION RESP (TIME)
SETUP
CONNECT
DISCONNECT
STOP ACCOUNTING IP LEG
STOP ACCOUNTING IP LEG ACK
STOP ACCOUNTING TELEPHONY LEG
P/N 480-0003-00-12
9-23
P/N 480-0003-00-12
9-24
CALLING
PARTY
RADIUS
SERVER
CALLED
PARTY
V
SETUP
START ACCOUNTING
AUTHENTICATION RESPONSE
GET DNIS
AUTHORIZATION ( DNIS )
AUTHORIZATION RESPONSE
SETUP
CONNECT
DISCONNECT
STOP ACCOUNTING
STOP ACCOUNTING ACK
P/N 480-0003-00-12
9-25
P/N 480-0003-00-12
9-26
Figure 9-6 Pre-paid and Post-paid Calling Card - Call Flow with multiple
language support )
CALLING
PARTY
RADIUS
SERVER
TENOR
SETUP
CONNECT
CALLED
PARTY
[START ACCOUNTING]
[START ACCOUNTING ACK]
Welcome
press 1 for English (played in English)
press 2 for Persian (played in Persian)
press 3 for Mandarin (played in Mandarin)
press 4 for French (played in French)
Same
procedure
as Figureas
1-4inand
Figure9-4
1-5
Same
procedure
Figure
P/N 480-0003-00-12
and 9-5
9-27
Pre-paid and Post-paid Calling Card - Call Flow (with Multi-Session Call support)
For a multi-session call, the calling party can interrupt the call by pressing a multisession key at anytime and making a new call. When the called party disconnects
the call first, the Tenor asks if the caller wants another call; the user can then press
the designated key. Figure 9-7 is a diagram of the call flow for pre-paid and postpaid call card service (with multi-session support), which details the messages
transmitted between the following components:
Calling Party. The originating caller using a pre-paid or post-paid calling card.
Tenor. The Tenor performing the IVR functions.
RADIUS Server. Remote Authentication Dial-In User Service for authenticating
and authorizing user access to the VoIP network. The RADIUS provides a series of
standardized messages formats for transmitting and receiving dialed information,
account data and authorization codes between the network access gateway and the
billing server.
Called Party 1. The first destination called party.
Called Party 2. The second destination called party.
P/N 480-0003-00-12
9-28
Figure 9-7 Pre-paid and Post-paid Calling Card - Call Flow (multi-session
support)
CALLING
PARTY
RADIUS
SERVER
TENOR
CALLED
PARTY1
CALLED
PARTY2
SETUP
CONNECT
Case1> ## or ** on speech
DISCONNECT
Please Enter Destination Number
STOPACCOUNTING (Leg 1)
GET Destination Number
AUTHORIZATION (DNIS)
AUTHENTICATION RESPONSE
CONNECT
Case 2> DISCONNECT
If you want another call,
press ** or ##
STOPACCOUNTING (Leg 1)
## or **
Please Enter Destination Number
GET Destination Number
AUTHORIZATION (DNIS)
AUTHENTICATION RESPONSE
CONNECT
P/N 480-0003-00-12
9-29
P/N 480-0003-00-12
9-30
PARTY
SERVER
SETUP
No: Fast Busy
AUTHENTICATION RESPONSE
Auth fail
of ANI
CONNECT
SETUP
CONNECT
DISCONNECT
STOP ACCOUNTING IP LEG
STOP ACCOUNTING IP LEG ACK
STOP ACCOUNTING TELEPHONY LEG
STOP ACCOUNTING TEL LEG ACK
P/N 480-0003-00-12
9-31
P/N 480-0003-00-12
9-32
CALLING
PARTY
SETUP
No: Pin prompt Tone
RADIUS
SERVER
CALLED
PARTY
GET PIN
AUTHENTICATION (PIN) 2
AUTHENTICATION RESPONSE
ANI auth fail : Pin prompt Tone
GET PIN
Auth fail
of ANI
AUTHENTICATION (PIN) 3
AUTHENTICATION RESPONSE
CONNECT
Second Dial Tone
GET DNIS
AUTHORIZATION ( DNIS )
AUTHORIZATION RESPONSE
SETUP
CONNECT
DISCONNECT
STOP ACCOUNTING IP LEG
STOP ACCOUNTING IP LEG ACK
STOP ACCOUNTING TELEPHONY LEG
STOP ACCOUNTING TEL LEG ACK
P/N 480-0003-00-12
9-33
Attribute
Name
NAS-IPAddress
26
Cisco-NAS-Port
61
Vendor
Specific
Attribute
Number
Description
Value
Format
Sample
IP Address of the
requesting Tenor
Numeric
3506546880
Tenor's physical
port on which the
call is active
String
Fxs1/0/1
NAS-Port-Type
Tenor's physical
port type
String
0: Asynchronous
User-Name
Account number,
calling party number, or blank
String
7325551212
30
Called-StationId
String
8004609000
31
Calling-StationId
Calling Party
Number (ANI)
String
7329701330
40
Acct-StatusType
Account Request
Type (start or stop)
Numeric
1: start, 2: stop
P/N 480-0003-00-12
9-34
Service-Type
Type of service
requested
Numeric
1: login
26
h323-gw-id
33
String
Quintum Tenor
26
h323-conf-id
24
16 octets h323
GUID
16 octets
26
h323-incomingconf-id
A number to match
multiple calls in a
session
16 octets
26
h323-call-origin
26
String
Answer, Originate
etc
26
h323-call-type
27
Protocol type or
family used on this
leg of the call
String
Telephony or
VOIP
26
h323-setup-time
25
String
44
Acct-Session-Id
String
13432
41
Acct-DelayTime
Numeric
P/N 480-0003-00-12
9-35
Attribute
Name
Vendor
Specific
Attribute
Number
Description
Value
Format
Sample
NAS-IPAddress
IP Address of the
requesting Tenor
Numeric
3506546880
61
NAS-PortType
Numeric
0:
Asynchronou
s
User-Name
Account number or
calling party number
String
7325551212
30
CalledStation-Id
Destination phone
number
String
7324609000
31
CallingStation-Id
String
7329701330
40
AcctStatusType
Account Request
Type (start or stop)
Numeric
1: start 2:
stop
ServiceType
Type of service
requested
Numeric
1: login
26
CiscoNAS-Port
String
Fxs1/0/1
P/N 480-0003-00-12
9-36
Quintum_Te
nor
26
h323-gw-id
33
String
26
h323-confid
24
16 octets
26
h323incomingconf-id
A number to match
multiple calls in a
session
16 octets
26
h323-callorigin
26
String
Answer,
Originate
26
h323-calltype
27
String
Telephony or
VOIP
26
h323setup-time
25
String
26
h323connecttime
28
String
26
h323disconnecttime
29
Disconnect time in
NTP format
String
26
h323disconnectcause
30
Q.931 disconnect
cause code
Numeric
26
h323voicequality
31
Numeric
26
h323remoteaddress
23
IP address of the
remote gateway
Numeric
P/N 480-0003-00-12
9-37
44
AcctSession-Id
A unique accounting
identifier-match start
& stop
String
42
Acct-InputOctets
Number of octets
received for that call
duration
Numeric
43
AcctOutputOctets
Numeric
47
Acct-InputPackets
Number of packets
received during the
call
Numeric
48
AcctOutputPackets
Number of packets
sent during the call
Numeric
46
AcctSessionTime
The number of
seconds for which the
user receives service.
Numeric
41
AcctDelayTime
No of seconds tried in
sending a particular
record.
Numeric
P/N 480-0003-00-12
9-38
Attribute
Name
Vendor
Specific
Attribute
Number
Description
Value
Format
Sample
NAS-IPAddress
IP Address of
the requesting
Tenor
Numeric
3506546880
NAS-Port-Type
Tenor's physical
port type on
which the call is
active
Numeric
0:
Asynchronous
User-Name
Account
number, calling
party number,
or blank
String
7325551212
26
h323-conf-id
16 octets h323
GUIDE
16 octets
31
Calling-StationId
Calling Party
Number (ANI)
String
7329701330
26
h323-ivr-out
IVR Access
Number,
normally an
800 number
String
ACCESS:80055
51234
User-Password
16 octets user
password
String
61
P/N 480-0003-00-12
24
9-39
26
26
Attribute
Name
h323-returncode
h323-preferredlang
26
h323-creditamount
26
h323-billingmodel
26
h323-currencytype
P/N 480-0003-00-12
Vendor
Specific
Attribute
Number
Description
Value
Format
103
The reason
for failing
authenticatio
n
Numeric
107
Lang to play
prompt
specified by
h323-promptid.
ISO 639-1
101
Amount of
credit
(currency)
remaining in
the account
Numeric
109
Type of
billing
service for a
specific call.
Numeric
1:debit/
prepaid
110
Currency for
use with
h323-creditamount
ISO 4217
USD
Sample
2 Invalid pin
number
En
13.25
9-40
31
h323-prompt-id
104
Index into an
array of
prompt files
used by the
Tenor
Numeric
27
Attribute
Name
Vendor
Specific
Attribute
Number
Description
Value
Format
Sample
NAS-IPAddress
IP Address of the
requesting tenor
Numeric
3506546880
61
NAS-PortType
Tenor's physical
port type on
which the call is
active
Numeric
0: Asynchronous
User-Name
Account number
or calling party
number or blank
String
7325551212
26
h323-conf-id
16 octets h323
GUID
16 octets
30
Called-Station-Id
Destination
phone number
String
7324609000
31
Calling-Station-Id
Calling Party
Number (ANI)
String
7329701330
P/N 480-0003-00-12
24
9-41
26
h323-ivr-out
User-Password
P/N 480-0003-00-12
String
FOLLOW_
ON_FLAG:
0
16 octets user
password
9-42
26
Attribute Name
h323-return-code
h323-credit-time
P/N 480-0003-00-12
Vendor
Specific
Attribute
Number
103
102
Description
Value
Format
Sample
numeric
2 Invalid pin
number
numeric
360
9-43
Appendix A: Cables
P/N 480-0003-00-12
A-1
Appendix A: Cables
A-2
P/N 480-0003-00-12
Appendix A: Cables
Signal
Definition
Color
RX ring/TX +
Receive Ring/Transmit
Data
White w/orange
RX tip/TX -
Receive Tip/Transmit
Data
Orange
RX +
Transmit Data
White w/green
TX ring
Transmit Ring
Blue
TX tip
Transmit Tip
White w/blue
RX -
Receive Data
Green
n.c.
no connect
White w/Brown
n.c.
no connect
Brown
P/N 480-0003-00-12
A-3
Appendix A: Cables
Signal
Definition
Color
n.c.
no connect
White w/orange
n.c.
no connect
Orange
Ring
White w/green
Ring
Blue
Tip
White w/blue
Tip
Green
n.c.
no connect
White w/Brown
n.c.
no connect
Brown
A-4
P/N 480-0003-00-12
Appendix A: Cables
Signal
Definition
Color
n.c.
no connect
Black
Ring
Green
Tip
Red
n.c.
no connect
Yellow
P/N 480-0003-00-12
A-5
Appendix A: Cables
6789
Table A-4 DB-9 Connector Pinouts
Pin #
Function
Direction
Description
DEC
Receive
Data Carrier
Detect
RX
Receive
Receive Data
TX
Transmit
Transmit Data
DTS
Transmit
Data Terminal
Ready
SG
Transmit
Signal Ground
DSR
Receive
RTS
Transmit
Request to Send
CTS
Receive
Clear to Send
RI
Receive
Ring Indicator
P/N 480-0003-00-12
A-6
Appendix B: Specifications/
Approvals
P/N 480-0003-00-12
B-1
Appendix B: Specifications/Approvals
Voice/Fax
Call Routing:
Coding:
Voice Algorithms:
PBX/PSTN/IP
A-law, mu-law
G.723.1A (5.3, 6.3 Kbps), G.726 (16, 24, 32, 40
Kbps), G.729A, G711
Fax Support:
Group III at 2.4, 4.8, 7.2, 9.6, 12, 14.4 Kbps
Automatic Call Detection: Voice/Modem/Fax
PSTN/PBX Connections
Interface:
LAN Connection
LAN Support:
Connection Type:
Physical
Position:
Depth:
Length:
Height:
B-2
P/N 480-0003-00-12
Appendix B: Specifications/Approvals
Weight:
Electrical
Ethernet:
PBX/PSTN:
Connectors:
Console Port:
Power:
Environmental
Operating Temperature:
Operating Humidity:
Altitude:
Storage Temperature:
40 to 104 F (0 - 40 C)
20% to 80% non-condensing
-200 to 10,000 feet, or -60 to 3,000 meters
14 to 140 F, or -10 to 60 C
Agency Approvals
EMC
Safety
PSTN
Other
P/N 480-0003-00-12
B-3
Appendix B: Specifications/Approvals
FCC WARNINGS
This equipment has been tested and found to comply with the limits for Class A
digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to
provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if
not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interface will
not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the
equipment off and on, the user is encouraged to try to correct the interference by
one or more of the following measures.
Reorient or relocate the receiving antenna.
Increase the separation between the equipment and receiver.
Connect the equipment into an outlet on a circuit different from that to which the
receiver is connected.
Consult the dealer or an experienced radio/TV technician for help.
CAUTION:
This device complies with Part 68 of the FCC Rules. On the back of this equipment
is a label that contains, among their information, the FCC registration number for
this equipment. If requested, this information must be provided to the Telephone
Company.
Facility Interface Codes For Digital Services supported:
B-4
04DU9-1SN 1.544 Mbps ANSI ESF and B8ZF without line power.
04DU9-1ZN 1.544 Mbps ANSI ESF and ZBTSI without line power.
P/N 480-0003-00-12
Appendix B: Specifications/Approvals
An FCC compliant telephone cord with a modular plug is provided with this equipment. This device connects to the telephone network via an RJ45 plug and jack.
The plug and jack also comply with FCC part 68 rules.
If this device causes harm to the telephone network, the telephone company will
notify you in advance that temporary discontinuance of service may be required.
But, if advance notice is not practical, the Telephone Company will notify the customer as soon as possible. Also, you will be advised of your right to file a complaint with the FCC if you believe it is necessary.
The Telephone Company may make changes in its facilities, equipment, operations, or procedures that could effect the operation of the equipment. If this happens, the Telephone Company will provide advance notice in order for you to make
necessary modifications to maintain uninterrupted service.
If trouble is experienced with this device, for repair and warranty information,
please refer to the Technical Support insert for repair information and the warranty
section of this Product Manual for warranty information.
In the event of device malfunction, all repairs should be performed by Quintum
Technologies, Inc. or an authorized agent. It is the responsibility of users requiring
service to report the need for service to our company or to one of our authorized
agents. In the event service is required, refer to the Technical Support insert for
information.
If the device is causing harm to the telephone network, the telephone company may
request that you disconnect the equipment until the problem is resolved.
This registered device is capable of providing users access to interstate providers of
operator services through those of equal access codes.
This registered device provides proper answer supervision to the PSTN when DID
calls are answered by the called station, answered by the attendant, routed to a
recorded announcement that can be administered by the CPE user, or routed to a
dial prompt and this device returns answer supervision on all DID calls forwarded
to the PSTN. Permissible exceptions are as follows: a call is unanswered, a busy
tone is received, a recorded tone is received.
P/N 480-0003-00-12
B-5
Appendix B: Specifications/Approvals
B-6
P/N 480-0003-00-12
Appendix B: Specifications/Approvals
Canadian Notice
The Industry Canada label identifies certified equipment. This certification means
that the equipment meets certain telecommunications network protective, operation, and safety requirements. The Department does not guarantee the equipment
will operate to the users' satisfaction.
Before installing this equipment, users should ensure that it is permissible to be
connected to the facilities of the local Telecommunications Company. The equipment must also be installed using an acceptable method of connection. In some
cases, the inside wiring associated with a single-line individual service may be
extended by means of a certified connector assembly. The customer should be
aware that compliance with the above conditions may not prevent degradation of
service in some situations.
Repairs to certified equipment should be made by an authorized Canadian maintenance facility designated by the supplier. Any repairs or alterations made by the
user to this equipment, or equipment malfunctions, may give the telecommunications company cause to request the user to disconnect the equipment.
Users should ensure for their own protection that the electrical ground connections
of the power utility, telephone lines, and internal metallic water pipe system, if
present, are connected together. This precaution may be particularly important in
rural areas.
CAUTION:
P/N 480-0003-00-12
B-7
Appendix B: Specifications/Approvals
DECLARATION OF CONFORMITY
Application of Council Directives(s)
EN55022:98, EN55024:98
EN 60950:92 +A1:92+A2:93+A3:95+A4:96
EN 61000-3-2 :95, EN 61000-3-3:95
FCC Part 68, CS-03
Manufacturer:
Manufactured By:
Quintum Technologies Inc.
14 Christopher Way
Eatontown NJ
USA
Type of Equipment:
Model Number:
We, the undersigned, hereby declare that the equipment specified above conforms to the above
Directive(s) and standard(s) as of this date.
Place: Eatontown, NJ, USA
Date: 3/15/2001
P/N 480-0003-00-12
William J. Truex
Director of Operations
Quintum Technologies Inc.
14 Christopher Way
Eatontown, NJ 07724
USA
B-8
Appendix B: Specifications/Approvals
P/N 480-0003-00-12
B-9
P/N 480-0003-00-12
C-1
Ethernet
Ethernet is a Local Area Network (LAN) data network design that connects
devices like computers, printers, and terminals. It transmits data over twisted pair
of coaxial cable at speeds of 10 or 100 Mbps.
C-2
P/N 480-0003-00-12
Intranet Telephony
An Intranet (also known as Enterprise IP network) is a private "Internet web site"
allowing you to deploy services within your company from a dedicated web server.
This web site is separate from your external web site for security reasons. Intranets
can be deployed within your company over the internal LAN, or a number of
LANs at corporate sites connected by an IP WAN or IP Virtual Private Network
(IP-VPN). Because Intranets are based on Internet technology and use the Internet
Protocol (IP) they may be used for deploying voice (VoIP) and FAX (FoIP) services. A major benefit of using an Intranet when deploying VoIP or FoIP services
is that the network architecture is well defined insuring that network delay, latency,
and packet loss are predictable.
Extranet Telephony
An Extranet is similar to an Intranet except that it is externally accessible by a limited number of people on a secure basis. Because Extranets are based on Internet
technology and use the Internet Protocol (IP) they may be used for deploying voice
(VoIP) and FAX (FoIP) services. A major benefit of using an Extranet when
deploying VoIP or FoIP services is that the network architecture is well defined
insuring that network delay, latency, and packet loss are predictable.
Internet Telephony
The Internet is a universally accessible public packet switched network. It consists
of a Global network of high speed computers and packet routers connected in a
complex mesh structure. This network uses the standardized Internet Protocol (IP)
to pass packets from point to point through the network. These packets are directed
from point to point within the network by data routers. The connection between
two routers is called a "hop" and a typical connection will consist of many hops.
The number of hops will determine the delay and latency in the connection. Congestion may cause packets to be lost within the network. The Internet was designed
to provide data communications on a "best available connection" basis and does
not guarantee any "Quality of Service". This mode of operation is suitable for data
and E-Mail transmissions which are not delay sensitive, but is not ideal for realtime data streams such as voice or video.
P/N 480-0003-00-12
C-3
H.323 Network
H.323 is a protocol standard for sending multimedia communications (e.g., data/
voice/video) simultaneously over packet-based networks, such as IP. H.323 controls standards such as call control and call routing. An H.323 network consists of
zones and administrative domains. A zone is a group of endpoints (e.g, gateways,
terminals, etc.) in one corporate site. Each zone is controlled by one Gatekeeper
and all zones together in a company is considered an administrative zone.
TCP/IP
TCP/IP (Transmission Control Protocol/Internet Protocol) is a layered data communications protocol defined by the IETF. Each layer defines a different aspect of
how two devices should talk to each other (i.e., when a network device should
send/receive data). For example, layer one is the physical means of communications (e.g., modem), whereas layer 3 is the network type (e.g., Internet).
TCP/IP is a combination of two layers of this communication protocol. TCP (layer
4) does the actual transport of data; IP (layer 3) sets the rules for moving the data
from one end of the network to another. TCP/IP uses an IP address to identify a
location for specific network devices. Each Tenor unit will have a unique IP
address, which you configure through the Tenor CAMWizard.
C-4
P/N 480-0003-00-12
and drives them over TCP/IP through a 10/100 Ethernet LAN. The data can then be
routed out to your corporations WAN. The Gateway is connected to the PBX via
upstream analog lines; it is connected to the PSTN via downstream analog lines.
P/N 480-0003-00-12
C-5
C-6
P/N 480-0003-00-12
GLOSSARY
A
Alarm. A brief message that appears on
your screen when the Tenor unit encounters a problem (i.e., failed interface).
Auto Switching. If a network conditioning
jeopardizes the voice quality, the Tenor
unit will automatically switch the call
to PSTN.
B
Bandwidth Management. Controls the
amount of bandwidth available to use
for VoIP calls.
Border Element. Provides access into or
out of an administrative domain. The
Tenor unit has two types of Border Elements: Primary and Secondary.
Bypass Number. A telephone number that
is automatically sent to the PSTN, without going VoIP.
C
CAS. Channel Associated Signaling. A
form of circuit switched signaling.
CCS. Common Channel Signaling. A form
of signaling that uses the D channel as
the signal channel.
CDR. Call Detail Recording. A string of
data which contains call information
P/N 480-0003-00-12
D
DB-9. A 9-pin cable used to connect the
Tenor unit to a PCs asynchronous console port.
E
Ethernet. A local area network design that
transmits 10-Mbit/s data over a shielded coaxial cable.
Extranet. Communications with a source
outside your company.
G
Gatekeeper.An H.323 system which provides call control and administrative
services in H.323 endpoints.
Gateway. A device (i.e., Tenor unit) which
connects IP packet-based networks and
circuit-switched networks.
H
H.323. A protocol standard for sending
multimedia communications (i.e.,
voice/data) simultaneously over packet-based networks, such as IP.
Hop-off PBX Call. A toll call which is
leaked out to the PSTN in order to
eliminate the toll charges.
Glossary-1
L
LAN. Local Area Network. A data communications arrangement which links
computers together at the site to share
files, printer, etc., using a local network
design, typically Ethernet.
LED.Displays the health of the unit via individual lights that appear on the front
panel.
P
PBX. Private Branch Exchange. Telephone switch located on a customers
premises that establishes circuits between users and the PSTN (public network).
PSTN. Public Switched Telephone Network (also known as Central Office)
Telephone company switching facility.
Glossary-2
S
SelectNet. The Tenor monitors your network for jitter, latency, and packet loss
and will automatically switch customer
calls to the PSTN when required.
SNMP. Simple Network Management Protocol (SNMP) is the standard protocol
used to exchange network information
between different types of networks.
Subnet Mask. An IP address that determines how an IP address is divided into
network and host portions according to
the bits.
W
WAN. Wide Area Network. A few remote
LAN sites linked together via modem.
P/N 480-0003-00-12
Glossary-3
INDEX
A
Active alarms
Alarm history
Alarm Manager
Alarms
active
clear
delete
display
exit
fields
filter
history
list of alarms
orange
red
view
view via Telnet
view via UNIX
white
yellow
ANI Authentication
7-12
7-13
7-2
7-2
7-12, 7-16
7-20
7-15
7-2
7-15
7-4
7-14, 7-19
7-13, 7-18
7-6
6-9, 7-3
6-9, 7-3
7-10
7-10
7-11
6-9, 7-3
6-9, 7-3
9-4
B
Back panel
illustration
label
power cord
power switch
bandwidth
configure
Bypass DN
P/N 480-0003-00-12
2-7
2-7
2-7
2-7
2-7
5-33
5-26
Cables
2-7
AC power cord 2-7
DB-9
2-7, A-6
RJ-11
2-7
RJ-45
A-2, A-5
Call flow
samples
9-22
CAMWizard
1-17
border element 4-8
CAS
4-8
date and time
4-4
local DN
4-6
local information 4-4
password
4-3
run
4-3
submit function 4-9
trunk group
4-6
Capabilities
call routing
1-13
data network calls1-12
flexible networking1-16
hop-off PBX
1-15
PBX calls
1-11
PSTN calls
1-12
virtual tie line
1-15
CDR
connect with server8-4
connect with Tenor8-5
output
8-6
overview
8-2
Configure
bandwidth
5-32
border element 5-30
bypass DN
5-26, 5-27
CAS
5-21, 5-22
gatekeeper
5-29
hop-off PBX
5-24
local DNs
5-18, 5-20
Index-1
local information
PBX trunk
PSTN trunk
Connect
PBX/Key System
PC
D
DB-9
3-10
3-14
2-7, A-6
5-27
5-6
5-12
2
1-5
F
Fax
3-11
FCC
warnings
B-4
Features
1-7
call routing
1-8
CDR
1-10
configuration
1-7
easy connect
1-9
H.323 gatekeeper1-9
multiple interfaces1-8
SelectNet
1-8
service
1-8
system monitoring1-9
unique design
1-7
Finding
6
Front panel
console port
2-3
diag option
2-3
Ethernet LEDs 2-5
Index-2
2-2
2-3
2-4
2-2
2-3
2-2
2-2
G
Gatekeeper
Gateway
E
Edit
bypass DN
password
trunk group
Ethernet
Extranet
illustration
LAN port
LEDs
PBX port
port assignment
PSTN port
reset
5-9
5-16
5-11
4
4
H
H.323
Hardware
back panel
description
front panel
Help
Hop-off PBX
4
2-7
2-2
2-2
6
5-24
I
Implementation
extranet
1-5
internet
1-6
intranet
1-4
Installation
3-3
connect
3-10
guidelines
3-3
package contents3-3
position unit
3-3
rack
3-5
tabletop
3-4
wall mount
3-7
IVR
1-10
call types
9-3
configure via CLI 9-19
definition
9-2
P/N 480-0003-00-12
quick start
9-6
typical connection9-6
voice prompts
9-11
L
LAN
definition
2
LEDs
2-4
alert
2-6
PBX
2-6
power
2-6
PSTN
2-6
system
2-6
Local Information
configure
5-7
Local Information screen5-7
M
multi-session
9-4
N
NATAccess
1-14
P
PacketSaver
1-14
PBX
port assignment 2-3
PBX trunk group
5-14
Phone
connect to Tenor 3-11
Pinouts
DB-9
A-6
RJ-45
A-2, A-5
post-paid account 9-3
Power up
3-15
Pre-installation guidelines3-4
pre-paid calling card 9-3
P/N 480-0003-00-12
Product Guide
conventions
4
PSTN
port assignment 2-3
PSTN trunk group screen5-10
R
RADIUS
view statistics
RJ-11
RJ-45
9-20
2-7
2-3
S
Screen
Border Element 4-8
Local Information 4-4
PBX trunk
5-14
PSTN Trunk
5-5
Set Password
5-5
Trunk Group
4-6
SelectNet
1-8
SNMP
configure
6-7
definition
6-2
download files
6-4
support
1-15
traps
6-9
Specification
environmental
B-3
Specifications
electrical
B-3
LAN
B-2
physical
B-2
PSTN/PBX
B-2
voice/fax
B-2
System
power up
3-15
Index-3
TASQ
1-2
TCP/IP
4
Telephony
extranet
3
internet
3
intranet
3
Telnet
active alarms
7-16
Tenor
capabilities
1-11
description
1-2
features
1-7
typical implementations1-3
Tenor CAM
1-17
alarm manager 7-2
alarms
1-18
bandwidth
5-32
border element 5-29
bypass DN
5-26
CAS
5-21
change password5-5
configuration
1-17
discard changes 5-35
getting started
5-2
hop-off PBX
5-24
local DN
5-18
local information 5-7
logoff
5-35
logon
5-3
maintenance
1-18
password
5-19
PBX trunk group 5-14
PSTN trunk group5-10
screen buttons 5-3
submit changes 5-34
view alarms
7-16
Troubleshoot
9-1
UNIX
view alarms
Index-4
7-11
V
voice prompts
update
VoIP
definition
9-17
2
W
Wall mount
install dimensions3-8
installation
3-7
required materials3-5, 3-7
WAN
definition
2
P/N 480-0003-00-12
Warranty
QUINTUM TECHNOLOGIES, INC.
LIMITED WARRANTY AGREEMENT
QUINTUM WARRANTY: Quintum warrants that under normal use and conditions (i) the Quintum hardware products covered by this
warranty, for a period of two years, and (ii) all software media, also for a period of two years, will be free from significant defects in
materials and workmanship from the date of purchase from Quintum or Quintums authorized reseller or distributor (the Warranty
Period).
SERVICES:
In the event that you believe that you have discovered any such defect during one of the Warranty Periods listed above, you must call
the Technical Assistance Center (TAC) at 877-435-7553 within the United States or 732-460-9399 Internationally, 9:00 AM to 5:30
PM, Eastern Standard Time, for initial problem diagnosis. Quintum Technologies will perform warranty service at Quintum Technologies designated facility, provided the customer returns the Quintum Technologies Product in accordance with Quintum Technologies'
shipping instructions. Quintum Technologies' sole responsibility under this warranty shall be, at Quintum Technologies' option, to
either repair or replace the Quintum Technologies Product within 10 days. All defective Quintum Technologies Products, or defective
components thereof, returned under this warranty shall become Quintum Technologies' property. If Quintum Technologies determines
that the original Quintum Technologies Product did not contain a Material Defect, Purchaser shall pay Quintum Technologies all costs
of handling, transportation, and repairs at Quintum Technologies' prevailing rates, including all costs of providing an interim Quintum
Technologies Product.
The customer will also be given shipping instructions and a Return Material Authorization (RMA) number. This number is to be prominently displayed on the shipping container and referenced on all correspondence pertaining to the returned product. Customers are
responsible for shipping and insurance charges to return the defective product. Quintum shall pay for shipping and insurance charges
for the part being sent to the customer.
Please return any hardware together with the accompanying software media to Quintum following the RMA Procedure set out below
(you may also be asked to provide written documentation of your purchase).
CUSTOMER REMEDIES: Quintum and its suppliers entire liability and your exclusive remedy shall be, at Quintums option (i)
repair or replacement of the software media or hardware that does not meet Quintums Limited Warranty with new or like-new software
media or hardware or (ii) return of the price paid for software media or hardware that does not meet Quintums Limited Warranty.
Quintum shall have no responsibility, warranty or other obligations whatsoever as a result of (i) the use of the hardware and/or software
in a manner inconsistent with the accompanying manuals, license and limited warranty terms or this Agreement, or (ii) any modifications made to the hardware or software, or (iii) failure of the hardware or software as a result of accident, abuse or misapplication.
NO OTHER WARRANTIES: THE WARRANTIES SET FORTH ABOVE ARE EXCLUSIVE AND IN LIEU OF ALL OTHER
WARRANTIES. QUINTUM MAKES NO OTHER WARRANTIES, EXPRESS OR IMPLIED, AND QUINTUM EXPRESSLY DISCLAIMS ALL OTHER WARRANTIES, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. MOREOVER, THE PROVISIONS SET FORTH ABOVE STATE
QUINTUMS ENTIRE RESPONSIBILITY AND YOUR SOLE AND EXCLUSIVE REMEDY WITH RESPECT TO ANY BREACH
OF ANY WARRANTY.
LIMITATION ON LIABILITY: NO LIABILITY FOR CONSEQUENTIAL DAMAGES: UNDER NO CIRCUMSTANCES AND
UNDER NO THEORY OF LIABILITY SHALL QUINTUM OR QUINTUMS SUPPLIERS BE LIABLE FOR COSTS OF PROCUREMENT OF SUBSTITUTE PRODUCTS OR SERVICES, LOST PROFITS, LOST SAVINGS, LOSS OF INFORMTION OR
DATA, OR ANY OTHER SPECIAL, INDIRECT, CONSEQUENTIAL OR INCIDENTAL DAMAGES, ARISING IN ANY WAY
OUT OF THE SALE, LICENSE OR USE OF, OR INABILITY TO USE, ANY QUINTUM PRODUCT (HARDWARE OR SOFTWARE) OR SERVICE, EVEN IF QUINTUM HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, AND NOTWITHSTANDING ANY FAILURE OR ESSENTIAL PURPOSE OF ANY LIMITED WARRANTY.
PRODUCT RELOCATION: THE WARRANTIES SET FORTH ABOVE SHALL BE NULL AND VOID AND OF NO FURTHER
EFFECT IN THE EVENT THAT EITHER: (A) THE PRODUCTS ARE RELOCATED, MOVED, SHIPPED OR EXPORTED
(EITHER DIRECTLY OR INDIRECTLY) TO, OR TECHNOLOGY WITH REGARD TO THE PRODUCTS IS DISCLOSED TO,
ANY DESTINATION THAT IS PROSCRIBED UNDER PART 740 OF THE U.S. DEPARTMENT OF COMMERCE EXPORT
ADMINISTRATION REGULATIONS OR TO ANY NATIONAL OF ANY ONE OF THOSE COUNTRIES UNLESS PRIOR WRITTEN AUTHORIZATION HAS BEEN OBTAINED FROM THE U.S. DEPARTMENT OF COMMERCE OR SUCH ACTIONS ARE
OTHERWISE PERMITTED BY THE U.S. DEPARTMENT OF COMMERCE EXPORT ADMINISTRATION REGULATIONS,
EXPORT OR OTHERWISE (B) THE PRODUCTS ARE RELOCATED, MOVED, SHIPPED OR EXPORTED TO ANY LOCATION
WHICH WOULD RESULT IN (WHETHER AS A RESULT OF THE USE OF THE PRODUCTS OR FOR ANY OTHER REASON)
A VIOLATION OF ANY INTERNATIONAL, NATIONAL OR LOCAL LAW, STATUTE, REGULATION, ORDER OR SIMILAR
AUTHORITY.
Notify Quintum Technical Assistance Center on Telephone: 877-435-7553 within the United States, 732-460-9399 Internationally, Monday through Friday from 8:30am till 5:30pm U.S. Eastern time.
2.
3.
An RMA number will be assigned for each shipment and that number must be quoted in all correspondence relating to the RMA
in question
4.
Shipment Instructions: Customer must follow any instructions supplied by the Customer Service Representative concerning
where the Product is to be returned, how the Product is to be packaged, which carrier is to be used, who should pay for the shipment and any labels to be put on the package. Unless otherwise directed by Quintums Customer Services Representative, please
return product to Quintum at:
REF RMA Number
5.
Following all directions given by Customer Services Representative return the Product to the address given by the Customer Services Representative quoting the RMA number.
6.
Any product that is deemed failing under this Warranty and a replacement product has been shipped to the customer, the failing
product must be returned and delivered to the address given by the Customer Services Representative within 30 days of the
replacement being shipped.