SHANI C.

JACKSON-KENNEDY
P.O. Box 91560 • Los Angeles, California 90009 • (424) 200-2148 • kennedy5415@aol.com

RETAIL MANAGEMENT / STORE MANAGEMENT PROFESSIONAL

Seasoned Retail Management Professional, offering over 10 years of experience, an
Associate’s Degree in Liberal Arts, 3 years towards a Bachelor’s Business
Administration, and a Computer Business Administration Certification
Creative…Personable…Organized…Hard Working…Loyal…Successful…
Professional
Goal Oriented…Knowledgeable…Consistent…Attentive…Motivated
• • Company/Operations • Inventory Control/Profit
Leadership/Motivation/Team Development and Loss
work • Communication/Customer • Safety Training and
• Increases Relations Development
Revenue/Decreases Costs • Maintains Product • Computer Program
• Screens and Hires New Knowledge/Sales Knowledge
Employees

PROFESSIONAL EXPERIENCE
GENERAL MANAGER DESIGNATE, Staples, Inc, Santa Monica, California, 2008-
Present
• Manages, evaluates, and motivates the team to increase production, sales, and
efficiency; manages stock levels, makes key decisions regarding stock control, analyzes sales
figures, forecasts sales, analyzes and interprets trends to facilitate planning, tours the sales
floor, communicates with customers, responds to & resolves customer complaints, and
fostered a teamwork environment conductive to positive dialogue across the organization
• Responsible for hiring and training all new employees; screens and interviews
potential employment candidates, makes hiring decisions, staff training, employee
development, and conducts performance reviews
• Promotes the organization in the local community by liaising with schools; organizes
special promotions
ASSISTANT MANAGER, Staples, Inc, Los Angeles, California, 2007-Present
• Manages the day-to-day operations of the store; staff training, employee development,
screens and interviews potential employment candidates, makes hiring decisions, cash
handling, responds to and resolves customer complaints, conducts employee performance
reviews, and maintains the appearance of the store
• Increases efficiency and profitability of the store through proper personnel and
inventory management
• Develops, implements, and enforces policies and procedures to ensure development
and customer satisfaction
ASSISTANT MANAGER, Toys R’ Us, Hawthorne, California, 2005-2007
• Managed the daily operations of the retail store; staff training, employee
development, cash handling, customer service, screened and interviewed potential
employment candidates, and made hiring decisions
• Oversaw inventory control and organization of the products in the store; maintained
store appearance
• Improved customer service by 65% and led the store to the regional top 5 numbers
• Developed and implemented new production procedures while maintaining 85%+
schedule accuracy
• Successfully reduced shrink by 30% and significantly improved profit margins
ASSISTANT MANAGER, DSW Shoe Warehouse, Torrance, California, 2003-2005
• Effectively managed and controlled the profit and loss analysis and streamlined the
assembly line process; reduced labor costs by 40% by ensuring proper staffing and scheduling
of associates
• Managed, coached, trained, and developed supervisors to ensure profitability and
efficiency of job duties
ASSISTANT MANAGER, Michael’s Arts and Crafts, Las Vegas, Nevada, 2002-2003
• Managed the daily operations and inventory assignments of the retail store;
delegated work assignments, directed workflow, customer service, conducted performance
and training meetings, conducted performance reviews, and restructured personnel in
unsatisfactory stores and sales floors throughout the district
• Effectively streamlined the assembly line process; reduced labor costs by 40% by
ensuring proper staffing
ASSISTANT MANAGER, Party City, Hawthorne, California, 2000-2002
• Managed the daily operations and inventory assignments of the retail store;
ordered store merchandise and supplies, directed workflow, delegated work assignments,
monitored and evaluated production, screened and interviewed potential employment
candidates, made hiring decisions, staff training, and employee development
• Restructured product development policies and procedures to improve store
profitability

EDUCATION, TRAINING, AND CERTIFICATIONS

• COMPUTER BUSINESS ADMINISTRATION CERTIFICATION, Computer Learning
Center, 2000
• MAJOR: BUSINESS ADMINISTRATION, University of Wyoming, Laramie,
Wyoming, 1998
• MAJOR: BUSINESS ADMINISTRATION, University of Texas, San Antonia, San
Antonio, TX, 1996
• ASSOCIATE’S DEGREE: LIBERAL ARTS, Sheridan College, Sheridan, Wyoming,
1995