ZOLTON WALKER

425 North Vernon Circle E-Mail: zolton1021@gmail.com

Bensalem, PA 19020
(215) 205-4610

OBJECTIVE

A position working within a progressive company or organization which offers a high level of challenge, responsibility, and
the opportunity for continued career growth.

SUMMARY OF QUALIFICATIONS

• Several years of top, diversified experience.

• Strong background in many areas including management, operations, project management, staff training and
development, account management, order processing, quality assurance, and customer service.
• Hard working and dedicated, while proven in ensuring that all organizational and project goals are met and exceeded.
• A proven track record in seeing all projects from inception to completion, can handle many tasks simultaneously, and
has excellent attention to detail.
• Knowledge of computers, working with Windows, Word, Excel, PowerPoint, Access, Outlook, Vision, Data Express,
PeopleSoft, the Internet, SFA-OEM, Kana, WFM, Netace, ACSS, and other systems.
• Results-oriented, with an ability to see any assignment to successful completion.
• Excellent organizational, communication, analytical, and people skills.
• Prepare and Develop weekly reporting to be used by Area Leadership for Sales Force Automation System.
• Strong knowledge of sales operations and billing systems.
• Has a strong commitment to Quality Assurance.
• Assist Business Sales Consultant with clerical projects.
• Assisted with various projects on indentifying issues that are taking place within the order tracking database
system and implemented documents and procedures to correct those problems.
• Contributed to experimenting with new billing systems within Verizon Wireless to clarify all compliance and
security components were functional.

ACCOMPLISHMENTS/TRANINGS

• Recognized in 2006 Verizon Wireless Kick-Off Magazine as one of the top performers for production in the 4th quarter
of 2005 (City of Philadelphia).
• Hand-Selected to participate in the field with the sales force to assist with marketing of current products.
• Completed all parts of the stellar customer service trainings
• Selected by the Associate Directors to represent Area Operation Center of Philadelphia, Pa. in the training exchange
program.
• Completed Harvard Business School online courses on Implementing Innovation, Making Business Decisions,
Becoming a Manager, and Budgeting.
• Closed a large quantity of Netbook sales at Cigna Healthcare business facility.
• Assisted at an employee day with phone book transfers at the United States Navy Base.
• Participated in Regional Holiday Staffing Program at Woodhaven Retail Store.

EXTRACURRICULAR ACTIVITIES

• Founder and Counselor of a youth mentoring program called Men Breaking The Cycle.
• Youth Football and Basketball Coach in Bucks County, Pennsylvania.
• Current board member of the developing Bristol Township Learning Center.
PROFESSIONAL EXPERIENCE

PREPAIDLEGAL SERVICES, Philadelphia, Pennsylvania

Business Consultant (2005-Present)
Responsible for creating new business opportunities, educate and enlighten others about the benefits of the legal
insurance services, cold calling, building a trustworthy relationship with clients, and the ability to exceed in a commission
environment.

SALON MONTAGE, Bensalem, Pennsylvania

Business Manager (2007-Present)
Responsible for directing day to day business operations, marketing strategy development, advertising, promotional work,
preparing marketing and promotional materials, budget administration, and handling a wide variety of special projects.

VERIZON WIRELESS, Trevose, Pennsylvania

Coordinator of Sales Operations – CST Team (2007-Present)
Responsible for coordinating sales operations, staff training and development, overseeing order processing, providing
support to sales personnel, handling customer inquiries, account troubleshooting, facilitating price plan and feature
changes, customer relations, and assisted with employee days and large deployments for our corporate customers, this
includes explaining products and services as well as helping to close deals and resolve customer service situations.
Prepared and developed weekly reports and implementations for Regional Area Management Team on Sales Force
Automation system. Assisted with testing and operating the Sales Force Automation system to ensure proper functionally.

VERIZON WIRELESS, Trevose, Pennsylvania

Financial Services Coordinator – VAD/OEM Team (2006-2007)
Responsible for financial services coordination, providing internal and external customer support, managing key client
accounts, staff training and supervision, classroom instruction, developing and presenting training presentations, creating
new accounts in billing system, and client relations.

VERIZON WIRELESS, Trevose, Pennsylvania

Senior Financial Services Representative – AOC Processing Team (2004-2006)
Responsible for the review and validation of sales orders, interpretation of order processing procedures, marketing
Verizon products and services, ensuring account conformance with company policies, records maintenance, and client
relations.

ADDECCO STAFFING, Trevose, Pennsylvania

Representative – Sales Operations (2004)
Responsible for providing support to sales personnel, facilitating customer orders, completing price plans and feature
changes in billing system, and client relations.

EDUCATION

STRAYER UNIVERSITY, Washington, District of Columbia

Received Master Degree of Business Administration, with a concentration in Financial Management.
Currently working towards a Master Degree in Accounting, with concentration in Public Accounting.

BARBER-SCOTIA COLLEGE, Concord, North Carolina

Received Bachelor Degree of Business Administration, with minor in Banking and Finance.

Mercer County Community College, Trenton, New Jersey

Received Associate Degree of Business Management

REFERENCES AVAILABLE UPON REQUEST