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Time:
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CONTENTS
5. ASSESSMENT DETAILS
1. INTRODUCTION
This unit gives learners an insight into the legal and moral issues that permeate
the travel and tourism sector. It is further intended to provide an introduction to
the legal and regulatory framework that is necessary for effective operation
within a number of industries within the travel and tourism sector.
Learners will interpret and apply a range of regulations and legislation within
the appropriate vocational context. They will explore the legal and regulatory
framework utilising real cases and consider the impact of important precedents.
Learners will also have the opportunity to explore the place of business ethics in
the travel and tourism sector. They will consider a range of current ethical
dilemmas and the role of business ethics in the mitigation of these. Learners
will conclude by applying the principles of business ethics in producing a
corporate social responsibility policy for a travel and tourism business.
Aim:
This unit enables learners to gain understanding of the legal and regulatory
framework, health, safety, security and consumer protection laws and business
ethics in travel and tourism.
Learning Outcomes and assessment criteria:
On successful completion of this unit a learner will:
1. Understand the legal and regulatory framework in the travel and tourism
sector
2. Understand legislation and regulations relating to health, safety and security
in the travel and tourism sector
3. Understand consumer protection legislation in relation to the travel and
tourism sector
4. Understand the role of business ethics in the travel and tourism sector.
Unit content:
1) Understand the legal and regulatory framework in the travel and
tourism sector
Legal framework: applicable laws and regulations
Regulatory framework: bodies e.g. Strategic Rail Authority (SRA), Health
and Safety Executive (HSE), Health and Safety Commission (HSC),
Maritime Authorities, International Air Transport Association (IATA),
Air Travel Operators Licensing (ATOL), Civil Aviation Authority (CAA),
types
e.g.
legal/regulatory,
criminal/civil,
Programme Specification
Accrediting Body: EDEXCEL
Course: BTEC HND IN TRAVEL AND TOURISM MANAGEMENT
Unit 8: Legislation and Ethics in Travel and Tourism Sector
Wk
Lecture Schedule
Outcome of session
Regulatory framework: bodies e.g. Strategic Rail Explain the regulatory framework of
Authority (SRA), Health and Safety Executive (HSE), the travel and tourism sector
Health and Safety Commission (HSC), Maritime
Authorities, International Air Transport Association Addressing the LO and case study
(IATA), Air Travel Operators Licensing (ATOL), Civil
Aviation Authority (CAA), Association of British Travel
Agents (ABTA); role and regulatory powers e.g.
arbitration service and codes of conduct
Activity/seminar
and formative
assessment
Background of the
expectations for the
awarding body
Resources
Module
handbook.
Processes: types e.g. legal/regulatory, criminal/civil, Explain the legal process in United
contract/tort/legislation,
industrial
tribunal, Kingdom
ombudsman e.g. rail, Advisory, Conciliation and
Arbitration Service (ACAS), courts or organisations Addressing the LO and case study
involved in determining outcomes
Structures: types e.g. Magistrates Court, County Court, Explain the court system in England
Crown Court, High Court, Court of Appeal (Civil and and Wales
Criminal), Supreme Courts, Constitutional Courts;
Explain the roles of those involved in
roles of those involved e.g. solicitors, barristers
the legal profession in England and
Assignment discussed and revised
Wales e.g. solicitors, barristers
Health, safety and security: current relevant domestic and Identify the principles of health safety
European legislation e.g. Health and Safety at Work and security legislations relating to the
Act 1974, Occupiers Liability Act 1984, data protection, travel and tourism sector
duty of care and vicarious liability
Assess the impact of the principles of
Assignment discussed and revised.
health safety and security legislations
on the travel and tourism sector
Equality law: current relevant legislation e.g. Sex Critically analyse legislation that
Discrimination Act 1975, Race Discrimination Act 1976, relates to equality
Employment Protection (Consolidation) Act 1978,
Disability Discrimination Act 1995 and Employment Addressing the LO and case study
Act 2002, Human Rights Act 1998
10
Contract law: legislation relating to eg contracts for Explain contract legislation relating to
supply of goods, contracts for provision of services, travel and tourism
contracts related to package holidays, valid contracts,
unfair contracts, laws of agency
11
12
13
15
etc.
Downes J and Paton, T., (2010) Travel and tourism law in the UK., 5th ed. Huntingdon, Elm Pub, ISBN - 9781854504524
Grant and Mason (2012) Holiday Law: The Law Relating to Travel and Tourism, 5 th Ed., London, Sweet and Maxwell, ISBN 978-0-41404612-2
Saggerson A. (2008) Travel law and litigation, 4th rev. ed, St Albans : Tarquin Publications, ISBN 978-1-858-11399-9
Crane, A. and Matten, D. (2010) Business ethics: managing corporate citizenship and sustainability in the age of globalization, 3rd edition,
Oxford : Oxford University Press.
.
Others texts
Holloway et al (2009), The Business of Tourism, 5th ed. Harlow, Financial Times/Prentice Hall
Syratt G and Archer J., (2003), Manual of Travel Agency Practice, 3rd ed., Oxford, Butterworth-Heineman, ISBN 0 7506-5689-1
Timothy, D.J. (2011), Cultural Heritage and Tourism, An Introduction, Channel View Publication
Websites
Websites
www.bized.ac.uk
www.books.google.com/books
Google books
www.ft.com
http://www.legislation.gov.uk
UK legislations
VisitBritain: http://www.visitbritain.com/en/EN/
Wk
1
2
3
4
5
6
7
8
9
10
11
Session Update
Date
Signature
12
13
14
15
Assessment:
The module will be assessed meeting all the LO as specified by the awarding body, Ed Excel.
Please read the instructions carefully while addressing the tasks specified.
Contribution: 100% of the module
Outline Details: Individual report of approximately 4500 words. Details enclosed in the assignment brief
ASSESSEMENT
Unit 8: Legislation and Ethics in Travel and Tourism Sector
Learning Hours: 60 Hours.
Self-learning hours: 90 hours.
Course: HND Travel &Tourism Mgt Level 5 CREDIT VALUE: 15 CREDITS
Term: February -July
Lecturer: Evans
Verifier: Mr. G Muwonge
Learners Name
Registration Number
Learners Declaration: I certify that the work submitted for this unit is my own:
Signed:
Hand out Date: 16th April, 2015
Submission Date:
The Following Sections to be completed by the assessor:
Center Name:
UKCBC
Center Number:
08640
Please note that the assessors signature below denotes that he/she has in no way
influenced the outcome of the assessment:
Assessors Name:
Assessors Signature:
Has the unit been Internally Verified?
Date of verification:
Internal verifiers signature:
Internal verifiers assignment brief:
Due Dates
Issue Date
Due Task - 1
Due Task - 2
Due Task - 3
Due Task - 4
16th April,2015
15th May, 2015
5th June, 2015
26th June, 2015
16th July, 2015
Y/N
Week 18
Week 18
17
Unit Outcomes
Outcome
Assessors
decision
Internal
verification
decision.
(agree,
disagree)
TASK 1
You are required to carry out a research by using supportive materials like books,
websites, etc., and give a feedback of the findings on P1.1, and P1.2. The relevant
answers need to reflect an understanding of the legal and regulatory framework in
the travel and tourism sector. (Approx. 1,000 words).
P1. Understand
the legal and
regulatory
framework in
the travel and
tourism sector
P1.1
P1.1
(P,M,D)
(P,M,D)
P1.2
P1.2
(P,M,D)
(P,M,D)
Contextualised
Feedback for
Task 1 (reflecting
1.1, and 1.2, Pass
merit and
distinction.)
IV comments
towards
Task 1
TASK 2
You are required to carry out a research by using supportive materials like books,
annual reports, websites, etc., and give a feedback of the findings on P2.1, and P2.2.
The relevant answers need to be reflected on the travel and tourism sector. The
answers need to reflect an understanding of legislation and regulations relating to
health, safety and security in the travel and tourism sector. (Approx. 1000 words).
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2. Understand
legislation and
regulations
relating to
health, safety
and security in
the travel and
tourism sector
P2.1
P2.1
(P,M,D)
(P,M,D)
P2.2
P2.2
(P,M,D)
(P,M,D)
Contextualised
feedback for
Task 2(reflecting
2.1, and 2.2Pass
merit and
distinction.)
IV comments
towards
Task 2
TASK 3
Carry out a research by using supportive materials like books, annual reports,
websites, etc., and give a feedback of the findings on P3.1, and P3.2. The answers need
to be reflected to the organisations chosen for this task. The answers need to reflect an
understanding of consumer protection in relation to the travel and tourism sector.
(Approx. 1000 words)
P3. Understand
consumer
protection
legislation in
relation to the
travel and
tourism sector
P3.1
(P,M,D)
P3.1
(P,M,D)
P3.2
(P,M,D)
P3.2
(P,M,D)
Contextualised
feedback for
Task 3 (reflecting
3.1, and 3.2 Pass
merit and
distinction.)
19
IV comments
towards
Task 3
TASK 4
Carry out a research by using supportive materials like books, annual reports,
websites, etc., and give a feedback of the findings on P4.1 and P4.2. The answers in
P4.1 need to reflect an understanding of ethical dilemmas faced by the travel and
tourism sector (Approx. 500 words). For task 4.2 the answers need to be specifically
reflected to the organisations chosen for this task. (Approx.1000 words).
P4. Understand
the role of
business ethics
in the travel and
tourism sector
P4.1
(P,M,D)
P4.1
(P,M,D)
P4.2
(P,M,D)
P4.2
(P,M,D)
Contextualised
feedback for
Task 4 (reflecting
4.1, 4.2 Pass
merit and
distinction).
IV comments
towards
Task 4
Merit grades
M1
awarded
Distinction
D1
grades awarded
Any other comments
M2
D2
M3
P1
D3
P2
P3
P4
Resubmit :
Distinction
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Assessors Signature:
IV Grading Check:
Agree
Disagree
IV signature:
Date:
Students feedback:
Student Signature:
Date:
Comments if any:
Modify grade to
Date:
Plagiarism:
Any act of plagiarism will be seriously dealt with according to the colleges and awarding bodies
regulations. In this context the definition and scope of plagiarism are presented below:
Plagiarism is presenting someones work as your won. It includes copying information directly from
the web or books without referencing the material; submitting joint coursework as an individual effort;
copying another students coursework; stealing coursework form another student and submitting it as
your own work. Suspected plagiarism will be investigated and if found to have occurred will be dealt
with according to the college procedure. (For further details please refer to the plagiarism policy and
the student code of conduct.)
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ASSIGNMENT
TASK 1 to TASK 4: You are required to follow the instructions as specified
towards each task and support with a research by using supportive materials like
books, websites, etc., and give a feedback on the findings by relating your
arguments to relevant cases, legislation and regulations and all examples MUST
be relevant to the travel and tourism sector.
Task 1
You are required to carry out a research by using supportive materials like books,
websites, etc., and give a feedback of the findings on P1.1, and P1.2. The relevant
answers need to reflect an understanding of the legal and regulatory framework
in the travel and tourism sector (Approx. 1,000 words).
P1. Understand the legal and regulatory framework in the travel and tourism
sector
P1.1 Explain the legal and regulatory framework of the travel and tourism
sector
P1.2 Discuss surface, sea and air transport law in relation to the carriage of
passengers within the legal and regulatory framework
Task 2
You are required to carry out a research by using supportive materials like books,
annual reports, websites, etc., and give a feedback of the findings on P2.1, and
P2.2. The relevant answers need to be reflected on the travel and tourism sector.
The answers need to reflect an understanding of legislation and regulations
relating to health, safety and security in the travel and tourism sector (Approx.
1000 words).
P2. Understand legislation and regulations relating to health, safety and
security in the travel and tourism sector
P2.1 Evaluate the impacts of the principles of health, safety and security
legislation on the travel and tourism sector
P2.2 Analyse legislation that relates to equality
TASK 3
Carry out a research by using supportive materials like books, annual reports,
websites, etc., and give a feedback of the findings on P3.1, and P3.2. The answers
need to be reflected to the organisations chosen for this task. The answers need to
reflect an understanding of consumer protection in relation to the travel and
tourism sector (Approx. 1000 words).
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TASK 4
Carry out a research by using supportive materials like books, annual reports,
websites, etc., and give a feedback of the findings on P4.1 and P4.2 (approx. 1000
words). The answers in P4.1 need to reflect an understanding of ethical dilemmas
faced by the travel and tourism sector. For task 4.2 the answers need to be
specifically reflected to the organisations chosen for this task
P4. Understand the role of business ethics in the travel and tourism sector
P4.1 Analyse ethical dilemmas faced by the travel and tourism sector
Practical work
Select one travel and tourism sector business from one of the following organisations:
BAA, British Airways/IAG Intercontinental Hotel group (IHG), The British Museum,
The National Maritime Museum at Greenwich, The Natural History Museum, Thomas
Cook, TUI Travel, or any other travel and tourism sector business of your choice. Carry
out a research by using supportive materials like books, annual reports, websites, etc.,
and give a feedback of the findings on P4.2. The answers need to specifically reflect the
application of CSR in the organisation you have chosen for this task. The organisation
must also be an organisation within the travel and tourism sector (Approx. 800 words).
Assignment Guidelines:
Use a standard report structure, Word-process the report and use Normal script
of a proper font size 12.
Produce an academic report, detailing the above issues with a word limit of
approx. 4000 to 4500 words.
Complete the title page and sign the statement of authenticity.
The Assignment sheet should be attached in the front.
Submit the document in a folder in the form of a file as well as a soft copy on the
submission date.
It should be uploaded on E-Learning platform before the deadline and submitted
to -------- and sign the submission form of the college.
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Assignments submitted after the deadline will not be accepted unless mitigating
and may be entitled for a late fee.
Collusion and Plagiarism must be avoided.
Start each answer on a new page and pages should be numbered. Highlight each
question clearly.
Include a Bibliography at the end of the assignment and use the Harvard
referencing system.
All work should be comprehensively referenced and all sources must be fully
acknowledged, such as books and journals, websites (include the date of visit),
etc.
Try to give the page numbers, publishers' details and the year of publication
In order to pass you need to address all the LO
In order to get a merit you need to first pass by addressing all the LO and then
address the characteristics of M1, M2,M3
In order to get a Distinction you need to first address the pas and Merit and then
address the characteristics of D1, D2 and D3.
Use a common format for the questions, for example:
Introduction (analyze the question.)
Underpinning Knowledge (write about the relevant theory/points)
Applied knowledge(Data Analysis)
Conclusions and Recommendations (summarizing the whole scenario keeping in
view pass, merit, distinction criteria.)
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Student feedback form with the Assessment Grid indicating their pass, merit and distinction:
Name:
Registration Number:
Indicative characteristics
Possible evidence
Contextualisation
In this assessment you will have the opportunity to
present evidence that shows you are able to :
Task 1
Do
Task 2
Do
Do
Task 3
Task 4
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Merit Description:
M1. Identify and apply
strategies to find appropriate
solutions.
. An effective approach to
study and research has been
used.
(3.2)
explain
consumer
protection
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. A range of sources of
information used.
(3.2)
explain
consumer
protection
27
(4.2)
analyse
the
Corporate
Social
conclusions
and
28
. The importance of
interdependence has been
recognized.
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