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Industry Overview
Global outsourced customer care services market size is forecast to exceed USD 84.5 billion by 2020, at
5% over next few years. Surging demand for interaction through non-voice channels is expected to be a
key driving force for the global industry. Companies have traditionally been relying on Customer
Relationship Management (CRM) for dealing with customers. Improving overall customer experience
involves offering customized and personalized interaction, which is a continuous process.
Browse Detail Report With TOC @
http://www.hexaresearch.com/research-report/outsourced-customer-care-services-market/
Asia Pacific outsourced customer care services market was valued USD 10 billion in 2013 and is likely to
grow at 7% over the forecast period. Emergence of India and Philippines as preferred outsourcing
destinations owing to the availability of cheap labor and fluency in English have played a pivotal role in
regional demand growth.