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This report making of a certain selected organization was the requirement of internship
program compulsory for Business Administration students of University of the Punjab
Gujranwala campus. This report contains a detailed overview of services and working of
Zong Pakistan.
Zong is an international provider of high quality telecommunication, data and media
communication services. It is the subsidiary of China Mobile which is very large and well
known. Its basically referred to as CM Pak i.e. China Mobile, world's largest telecom
operator. Having a customer base of over 300 million customers, its network routes 700
million text messages every day and handles 250 million calls every hour.Zong Pakistan
launched its operations few years back & replaced Paktel , setting precedence for further
foreign investments in the telecom sector.
Every one knows the role of Human Capital in the life of any organization. As present
era is solely an era of Humanistic capital so the organizations focusing on people
excellence are getting the competitive edge over its rival in the modern market. So being
a student of HR I have analyzed major HR functions and policies of Zong Pakistan which
includes:
1. Selection & recruitment.
2. Wages & incentives.
3. Performance management.
4. Career management.
5. Human resource planning.
6. Training & development.
7. Job Analysis & job description.
8. Orientation.
9. Human resource information system.
10. Operations and Security.
Introduction to Telecommunication
Every organization, whether it is a multinational, private business, government offices,
etc depend on its people. These people working as General Managers must be trained
and kept motivated, offered good working environment and must be acknowledged at
work.
Telecom industry is growing in Pakistan, with new companies getting license the
competition is tough as a result the consumer is getting benefit and enjoying cheap call
rates. With a population of 15 million countries, telecom is one of the best revenue
generated industry. As voice over IP, web conferencing and online video sessions are
becoming popular these companies have bright future ahead.
The main players is telecommunication industry in Pakistan are
Warid
Zong
Ufone
Mobilink
Telenor
History of Zong
Paktel is a mobile telecommunication company in Pakistan. It was the first ever
company granted license to carry out cellular phone services in Pakistan, set up by
Cable & Wireless. It carried out AMPS services until 2004, when the company
launched GSM services as well. Its main competitor emerged in late 1990s as
Instaphone and soon began to dominate the market. However after the launch and
rapid success of Mobilink in 1998, both services lost market share. In 2003,
Millicom, bought Paktel. Millicom installed a new management team. In January
2007 Millicom sold Paktel for $284 million to China Mobile.
Recently China mobile company in Pakistan after replacing the code 0304 with 0314
now introduced its new brand called ZONG . With an introductory slogan Say
everything or Sub Keh Do & started its advertising campaign at popular print &
electronic media outlets.
Company Profile
CMCC
China Mobile is the world's largest telecom operator. Having a customer base of over 300
million customers, its network routes 700 million text messages everyday and handles
250 million calls every hour.
China Mobile is perhaps the only cellular network that provides uninterrupted, reliable
coverage through tunnels, on highways, inside sky scrapper elevators as well on top of
Mount Everest.
One of the unique features of China Mobile servicing excellence is customising its
products, services and tariffs to suit the individual needs of its huge subscriber base.
There are hundreds of payment/tariff options to choose from according to one's usage
pattern, budget limitations and nature of use.
China Mobile is the first overseas subsidiary, China Mobile Pakistan has the license to
offer and operate voice, data and all value added services in the entire country.
One of the fastest growing cellular markets in the world, Pakistan is a key region that is
likely to offer expansion opportunities as well the chance to make a difference in the lives
of a growing clientele that is demanding and understands and appreciates better quality
and service standards.
CMPAK
China Mobile Pakistan (CMPak) is a 100% subsidiary of China Mobile. The
pioneering overseas set up of China Mobile came through acquisition of a license
from Millicom to operate a GSM network in Pakistan.
So far CMPak has invested more than US$ 700 million in the telecom sector in Pakistan
and an additional US$ 800 million will be invested till the end of year 2008.
With ambitious plans to cater to the fastest growing Pakistani market and to win over the
ever demanding Pakistani customer, it will be offering unprecedented coverage, voice
and data services as well as a wide range of tariff options to choose from.
CMPak's edge comes from the experience and expertise of running the world's largest
telecom service and the commitment they make to setting quality and customer relations
standards.
CMPak is geared to offer neatly packaged VAS products that will benefit the individuals,
corporates as well as small businesses. Led by a team of professionals from the field of
cellular communication, CMPak is determined to make its mark in the Pakistani market
and to change the way people communicate.
ZONG PAKISTAN
ZONG is the first International brand of China Mobile being launched in Pakistan. It is
meant to empower and liberate the people of Pakistan in every nook and corner of the
country. It will become a part of their hearts, their minds and bring about a change in
their lives that every one desired but few thought would be possible. The core essence of
ZONG is to allow people to communicate at will.
Without worrying about tariffs, network coverage, capacity issues or congestion. ZONG
will be supported by ground breaking communications, trend setting customer service
and an unmatched product offering which will redefine rules of the game and establish
ZONG as a serious contender for the number one spot.
ZONG would offer its customers with entertaining & innovative value added services and
will empower them by giving a wide variety of products, services & content to choose
from.
They are privileged to be the pioneering country introducing this brand with others to
follow. And God willing, together they will also make ZONG a success story for others to
try and replicate.
The Brand
Zong font is futuristic depicting a clear and modern approach. It is simple and in italics,
depicting the move forward, yet comes out as composed and a coherent.
The new refined font couples a tinge of dexterity transforms in to a flexible outlook.
The blue background gives the brand a young and fresher look, whereas the type
phase, illustrates the confidence, stability and corporate image.
Colour:
Color is second element in developing a distinctive visual identity; color can trigger an
emotion and evoke brand associations. Zong logo is predominantly blue, red and white;
the
colors
depict
energy,
youth,
sophistication
and
optimism.
Different people, different landscapes, different cultures, but one nation, one common
expression, one common voice, one choice-Zong a brand that understands your needs and
speaks to your mind and heart.
Zong is young, progressive, energetic, genuine and honest, clearly someone from your
bunch of friends, who never lets you down and deeply inclined to your side-a true
companion and well wisher.
Zong a fresh dynamic and customized brand befitting your lifestyle in order that you feel
it as part of your life. A brand that you can always count on, sincerely, that understands
your needs, wishes and desires and helps you get connected with your loved ones
anywhere, anytime. So speak your heart out and be good to your expression as Zong is all
set to mesmerize you with the ever-entertaining
The Vision
With perfect sincerity and integrity, we will strive to fulfill their triple-sided
responsibilities: their economic responsibility; their social responsibility and their
environmental responsibility. As a good corporate citizen, China Mobile Limited is
committed to the harmonious development of its business, society and the
environment. China Mobile Limited will remain humble and keep innovating in
order to achieve pre- eminence.
The Mission
China Mobiles mission statement is Communicate a Boundless World and Construct an
Information Society. It aims to build an omnipresent mobile network to provide a
colorful set of mobile communication applications with omnipotence, to promote the
citizens level of informationalization and enhance China Mobiles competitiveness at
an international level.
Omnipresence entails a secure, open digital network with seamless coverage which
allows everyone to use the network at anytime and at any place. Omnipotence
entails the continuous creation of all kinds of applications to suit the individual
needs of consumers and the prompt adaptation to new changes to the environment.
Omnipresence and Omnipotence are China Mobiles ambitious plans and also the
objectives that China Mobile aims to achieve through its ethos Perfection.
Core Value
Responsibility Makes Perfection
Five Key Values
1. Trust Worthiness
Trust worthiness to be promoted between employees and with customers. Building Trust
and Integrity must characterize in everything we do. We want everyone who comes in
contact with us to know that we do things the right way at CMPak. We work with
honesty, integrity and loyalty. We don't take short cuts.
2. Respect
Respect to be core part of the work environment .We treat each other with respect giving
individuals autonomy, privacy, due courtesy in day to day interaction with our customers,
suppliers, contractors, and of course each other. We tolerate and accept diversity.
3. Responsibility
Responsibility sharing and being aware of the responsibility with in the work place and
outside of it.CMPak is a much larger company today than we were. With this increased
size comes the challenge of operating in a timely fashion. We must avoid bureaucratic
delays in the pursuit of excellence. We must be agile enough to act faster than our
competitors.
4. Communicate Openly
We want good news to travel fast and bad news to travel even faster up the line. We need
to be mindful of the importance of honestly communicating problems as well as
breakthroughs. The sooner we communicate a problem, the easier it is for us to marshal
our company's resources to solve it. We must communicate with each other at all levels
fostering harmony and a culture of openness.
5. Team Work
Team works culture with in the organization. CM Paks power comes from the talented
people who make up our company. By cooperating and sharing our knowledge with each
other seamlessly across organizations, we can make our company even stronger
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ZonGerZ take responsibility for QUALITY Our products and services will be
"best in class" in terms of value received for rupees paid. We will deliver
excellence, strive for continuous improvement and respond vigorously to change.
Each of us is responsible for the quality of whatever we do.
ZonGerZ value EACH OTHER We treat one another with respect and take
pride in the significant contributions that come from the diversity of individuals
and ideas. Our continued success requires us to provide the education and
development needed to help our people grow. ZonGerZ are committed to
openness and trust in all relationships.
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Convenience
at
-
an
at
an
affordable
price.
affordable
price.
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ORGANIZATIONAL ETHICS
While making any decision, Zong Pakistan has been ethically conscious. Since China
Mobile (the parent company) has is origins in China, , Zong Pakistan acknowledges its
moral and ethical duty towards its stakeholders and society. Zong Pakistan will not resort
to bribery or illegal offers to accept any decision; values will not be compromised to get
licensed. If the organization believes it is not ethically right, it will never take that
decision.
In most of advertisements they project themselves as the care taker of the values of
Pakistani people, so they claim to cherish the core cultural norms and values of the
Pakistani people. When the cartoon controversy arose, Zong condemned such actions
mocking religious beliefs and portrayed this on their building.
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Corporate Philosophy
The core concepts of the Companys corporate culture are Responsibility and
Pre- eminence, meaning that the Company shall Enrich the Publics Livelihood
by its Noble Virtues. To that end, the Company is committed to being a
benevolent, responsible and outstanding corporate citizen who never ceases in its efforts
in making improvements.
Based on the understanding of their triple-sided responsibilities, namely their economic
responsibility to grow, their responsibility to the society and their responsibility to the
environment, China Mobile Limiteds vision of responsibility is as follows:
With perfect sincerity and integrity, They will strive to fulfil their triple-sided
responsibilities: their economic responsibility, their social responsibility and their
environmental responsibility.
-
citizen
and will fulfill its promises with utmost integrity, and it will continue its
efforts in innovation and pursue ever greater perfection without resting on its
laurels in order to achieve the harmonious development of the Company, the society
and the environment.
The starting-off point of the Companys vision of responsibility is acting in good
faith,
which bears the two-fold meaning of "sincerity" and "integrity" in ancient Chinese
culture. Sincerity is the starting-off point and driving force behind the continuous
efforts of the Company in fulfilling its responsibilities and integrity is the norm and
basic standards for the fulfillment of their responsibilities.
Economic responsibility-
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the Company will pursue harmonious development for itself and will secure its own
sustainable development through credible and responsible economic activities. To
this end, the Company will demonstrate all its strengths, continue its efforts in
innovation and pursue ever greater perfection.
Social responsibility-
The Company will pursue the harmonious development of the society and, whilst
pursuing its own excellence, the Company will strive to achieve synergy with the
development of the society with a view to make progression towards the sustainable
development of the human society.
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Finance
2.
Customer Services
3.
Commercial
4. Technical
5.
I.T
6.
Human Resources
7. Administration
8.
Legal Affairs
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Finance Department
Fixed Assets
Corporate accounts
Bank reconciliation
Regulatory
Payables
System:
The call center employees help solve the problems of customers on telephone.
Identify and resolve root causes of chum and strive to minimize churn.
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Marketing Department
Brand management
Public relations
International roaming
Market research
Sales analysis
Sales department
Indirect sales:
Direct sales:
Strong follow-up
IT /Billing Department
Networking
NPS
Rollout
and M
Network security
Billing
Fraud prevention
Revenue assurance
Technical Department
Plan and roll out network expansion as per the commercial target.
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Work closely with commercial and IT department to launch new services and
cities.
Administration Department
Operations Department
Infrastructure Department
HR ZONG
Listening to our employees attentively is the responsibility of ZONG HR. Your
feedback will be kept in absolute confidentially by being sent only to HR Operational
Excellence Team. We ensure the facilitation of the process in the best interest of the
Company and the Employees!
Employee services:
Payroll information
OD and effectiveness
Training plan
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Talent management
Performance management
Employees retention
Headhunters
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Regardless of the size or type of the business, any organizations most important asset is
its Human Resources. Human Resources management strives to achieve organizational
goals and goals of the employees through effective personnel programs, policies and
procedures. Personnel management program varies from organization to organization. If
there is good performance of personnel department, then the employees of the company
will be motivated and satisfied. The department manages and mobilized the human
resources.
specialized fields. According to them their human resource is their biggest assets.
Human resource manager is responsible of handling any disturbances but small
disputes are handled by supervisors. A continuous training is conducted inside and
outside the organization to improve the skills of the employee. On achieving
different target different intrinsic and extrinsic rewards are given. The job
description of each and every employee is predefined. Performance appraisal is
done on annual basis
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functions are the part of the activities performed by the human resource department. In
Zong human resource department also performs various functions on its side. The main
functions of the human resource department are,
Operations department
Organizational Development
Making relationship within the organization among different department and out
side the organization
the employees skill, knowledge and ability whether these needs are identified or being
demanded by any department of the Zong Pakistan. Human resource planning in the
Zong is basically performing different kind of functions which are as follows,
1. Whether there is need for recruitment in the organization.
2. If there is demand from any department, they (HR department) identify the need of the
department.
3. Placement of their employees.
4. Convenience to their employees.
5. Work for employees motivation.
6. Check on employees performance
7. Developing career plans for their employees.
Zong is newly born baby in Pakistan market, they have had strong competitors in their
fields, and they entered in the market of telecom where already the price war (price
competition) had been initiated among three pioneer companies of Pakistan, including
UFONE, MOBILINK and WARID. So the human resource department has to play very
important role in the Zong Pakistan in making itself a strong brand. Human resource
department will continue its effort towards nurturing a winning corporate culture and
building organizational capabilities by ensuring that its people will be able and willing to
perform at consistently exceptional levels. Human resource department performs
different kind of functions/practices in this regard to make its effort more and more
effective, are as follow:
Performance appraisal
Reward Management
When hr department is asked or demand for more employees in any other department, the
activity HR department performs that first they compile the whole job duties,
responsibility grade, work unit and placement and afterwards they prepare the job
description.
Job description:
A single job description is prepared for two purpose, first they use it to publish it in the
local newspaper which have a nationwide network and secondly they use the same job
description for the website where the online application facility for the new employment.
Job description they prepare for the newspaper has a slight difference from the job
description they have on their website. Job description they prepare for the newspaper is
very simple but the components they have in this job description are as follows:
Job title:
Includes the job title for which it is being advertised.
Department for which department the job is required:
Responsibilities Includes the key areas to perform, autonomy and power.
Specification:
Includes the basic skills, knowledge, ability, experience and educational background.
Gender:
They specify the gender for the particular.
Working location:
Sites where he/she has to place for job.
At the end the HR department specifies the address of their particular regional head office
and main head offices for these advertisements where the candidates send their resumes.
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Internal recruitments:
Internal recruitment stands for the recruitment within the organization, as they are newly
established business they do not have any kind of internal recruitment still they are
focusing on hiring the people from outside.
External recruitment:
External recruitment stands for the recruitment of the employees from other
source/externally. They perform different kind of steps in this category, For the external
recruitment first the need for the new employment is created or if it is being demanded by
any department. Human resource department first identifies the need of that job,
particular its expenses in hiring that employee(s), time required for its training and
orientation in Zong Pakistan. After the approval of the manager of human resource
department, different methods they adopt for the external recruitment are as follows.
SELECTION PROCEDURES
After a substantial amount of applications have been received, the HR managers again
work together to shortlist the applications. This is done by carefully going through all the
application and by giving different weight age to the following criteria
Grade obtained
Age
Target University
Relevant experience
The HR Department then issue call letters to the short listed candidates along with blank
application forms by Date, time and venue for the preliminary interview is advised and
candidates are asked to bring along completed application forms. Panel of HR and line
management carries out competency-based interviews focusing on functional skills and
managerial and supervisory skills. After the preliminary interview is cleared people
applying for different jobs are tested in different ways. The following management
competencies are assessed by a panel of cross functional assessors In the case of
management selection:
Communication skills
Resource management
Creative thinking
Business development
Orientation
After the recruitment and selection of the employees socialization and orientation of the
employees has started firstly the new comers or new employees have to report to the line
manager of their particular department and he is then introduced with the current values,
beliefs and code of the conduct of the organization.
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other employees working with him/her. They are introduced with their job and working
conditions and other initial information is delivered to them during orientation.
Equal opportunities
Zong does not have a gender-divided labor market. As a result of the changing
organizational structure, specific equality initiatives by the company have been taken.
Occupational groups with technological backgrounds (chartered engineers, engineers and
technicians) have been dominant and there was a major predominance of men with this
education and these skills. At the same time, units such as the directory enquiries services
and customer services had a clear dominance of women.
During recent years, this has evened out, due to increased awareness in recruiting
personnel in the various disciplines and due to changes in the basis for recruitment.
Zong's efforts to strengthen the Groups position as an attractive employer have resulted in
an increased recruitment of highly skilled women. Customer Services, which was
originally dominated by female employees, now has almost the same number of men as
women. The average salary for women has increased, and this unit now employs male
and female personnel on equal pay conditions. The average annual salary in the whole
organization for women is lower than for men. This is mainly due to the number of men
in senior positions outweighing the number of women.
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It is recommended that staff gets an opportunity to engage and learn through active
involvement in HRD interventions, which could include trainings, workshops, learning
exposures, conferences, exchange visits etc. The staff training needs will be identified
through performance development program plans in consultation with respective line
managers and individual staff.
Line managers will be fully responsible for ensuring their staff receives access to training
and development events in areas that have been identified for them. The national HRD
budget will be located. The employee upon return form local HRD event will submit
detail report outlining key learnings and use of training received in the organizational
work set.
Zong Pakistan is providing the training to its employees at level where the organization
feels about the performance gaps especially in engineering department and IT division
and level of technology does matter too. Zong at present providing the training to its
employees when they introduce any kind of new technology and further more they also
provide training to their employees in the call center division.
Most important thing to note that Zong Pakistan is still employing the experienced people
for jobs and at start they dont have any kind of formal training.
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levels like whenever they introduced the new technology and when they entered in the
new place, they provide training to them.
C. Training implementation:
During the training they are provided with the specific environment in which learning
aspects are there. Before providing them training one important element is considered
that how much information these people already have, whether the further information
which will be given will be fruitful or not for employees. They are first introduced with
the training purpose and introduced more with the specific environment they are being
provided for the training mode.
The training rooms for the employees are located in the respective department and each
training room is U-shaped and equipped with the white board and multimedia. Sitting
arrangement is very proper.
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After providing the sufficient training to employees they are evaluated on the basis of the
different criteria, first they are assessed through their behavior whether after providing
the training they have any kind of change in their behavior and along with the leaning
purpose that whether they get the sufficient information from their training and they also
have to take tests through these training programs to confirm, there must no any kind of
performance gap after having the training particularly in their field. And afterwards the
employees are also evaluated through their output level.
Employee development
Employee appraisals
Zong gives
Medical
Bonuses
Allowances
Utilities allowance
Conveyance allowance
Regulatory Department
Regulatory department is supposed to make coordinations with in the department as well
as with government agencies like PTA and even other telecommunication service
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provider. Regulatory team is headed by Mr. Syed Naser Ali Hamdani whose designation
is Director Regulatory.
I had the opportunity of working in regulatory department for two weeks under Mr. Syed
Naser Ali and it was a very different experience. This is their basic working and functions
that they perform,
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Complaints responds/replies.
Support to Agencies:
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MoIT:
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This document is then immediately posted on Regulatory Tracking Sheet, which is being
updated on daily basis and placed on Regulatory Folder.
Regulatory Tools and their utilization
Document Tracking System:
- Any In bond or Out Bond document has to be tagged and scanned before dispatching
or placing in its respective file.
- The tagging would actually help us in the follow up with different stake holders and
pulling out of the archives as and when required.
- Regulatory has bifurcated each folders on the basis of months, if you visit Regulatory
Link, the folders would look like this JAN SCAN 10. This folder would consist of all In
& out Bond correspondence.
Meeting Schedule Sheet
- All the record of upcoming meetings would be posted in this sheet which is being on
regulatory basis.
- The meeting information are extracted from the letters/e-mail or verbal messages we
receive from different sources.
- Following are the fields which can be seen in this sheet.
- Date, Day, Time, Venue, Adenda, Concerned Person/Tentative Participants
Dead Lines Follow ups on Compliance Reports.
Our job is not over till the response of the concerned department is received, hence we
have to keep sending the reminders to the concerned stake holders till we get their
response.
Thus for this purpose, this reminder sheet is being used which keep the track of pending
replies.
Current Affairs Folder
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A folder containing the hard copies of all the correspondence occurred on account of
different Current Affairs regarding Regulatory Front.
This folder is being used for the Ready Reference Purpose.
Regulatory Team keeps it up dated on regular basis and removes the cases which reach to
its logical end.
Establishment of 24/7 Help Desk-Regulatory
Locations, Antecedents, Call details are provided to LEAs 24/7as per their
requirements
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Special Offers
Recharge Options
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ZONG 45
Ladies and Gentleman, we bring you ZONG 45, the new pre-paid package of ZONG
which offers lowest call rates in the industry, with calls at 45 paisa only.
ZONG 65
Ladies and Gentlemen, we bring you ZONG 65, the new pre-paid package of ZONG that
delivers 100% on economy and guarantees lowest call rates to any network in Pakistan.
Aik Second Packages
Make call for just 4 paisas per second!
ZONG Default Package
We promise to provide our customers with best services and offers that are transparent,
simple and miles ahead of competition; just like ZONG 80 Paisa Package.
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Voice bundles
ZONG was launched with a commitment to add value to the customers communication
experience. This is why ZONG has been the fastest growing telecom company in
Pakistan. ZONG has introduced numerous services that not just make communication
affordable but also make it more exciting. Keeping all these things in perspective ZONG
now launches VOICE BUNDLES for its prepaid subscribers. Using these Voice Bundles
customers will get free minutes and SMS against an upfront payment. Customers will
have 3 options available to select from. These 3 options are mentioned below
Voice Bundle Package
Bundle Price
Free Minutes
Free SMS
80
100
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50
Nation-wide Tarrif
Line Rent (Rs)
100
300
600
1200
2000
On-Net (Rs.)
0.5
0.4
0.35
0.3
0.2
Off-Net (Rs.)
PTCL (Rs.)
0.75
0.75
0.75
0.75
0.7
0.7
0.65
0.65
0.65
0.65
FNF (Rs.)
FNF Numbers
0,4
5
0,3
5
0.2
5
N/A
N/A
N/A
N/A
N/A
20
N/A
20
N/A
20
Free
150
Free
300
0.5
0.25
0.5
0.25
0.5
0.25
0.5
0.25
0.5
0.25
3
15
3
15
3
15
3
15
3
15
90
1000
90
1500
90
2500
90
4000
100
300
600
1,200
6,800
On-Net
Off-Net
60
20
180
60
360
120
720
240
6,000
600
-PTCL
Details
20
60
120
240
200
30 Sec billing
The charges are inclusive of the interconnect charges
Free minutes will be calculated on per minutes basis
We will offer 5 FnF (on-net only) numbers on 100, 300 & 600 package
FnF addition charges will be Rs 15 for each addition
For FnF Addition / Modification dial 1313 from your Mobile
Spouse number will only be applicable on Rs 1200 & 2000 price plan with zero charges
Spouse number can be added / changed once in a month
Free Minutes on 1200 & 2000 pakage are exclusive of Spouse number
Spouse number can be added by calling our help line or visit our Customer services
centre or by using Zong E Care: http://ecare.zong.com.pk
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Rs 2000 LR package will have 6800 free minutes in total, 6000 minutes will be On-Net
with a daily cap of 200 Minutes (Fair usage policy)
The first 200 minutes of the day will be charged at Rs 0 after which charging will be done
at On-Net Airtime rates i.e. 0.2 per 30 sec
Unlimited SMS Bundle can be subscribed by sending a SMS Sub to 700
You can send unlimited SMS by subscribing to the SMS bundle.
SMS Bundle subscription will remain valid till your bill date.
Daily SMS limit is 500 after which you will be charged as per your tariff.
Note
Please note that all calls will be automatically disconnected after 59 minutes.
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Interested in paying for the exact data volume you consume. ZONGs per MB package
offers the cheapest charging unit across the cellular industry @ Rs. 15/MB + tax.
To use the service
Activation is as simple as the package, just dial 905 from your ZONG connection and get
connected!
Zong Default
Zong Free
Note
Rs. 15
Rs. 10
Subscription charges for per hour package is Rs. 10+t Validity of Monthly Packages is 30
days
Mobile Internet unit is charged per 16KB
After the expiry of monthly packages, standard Mobile internet charges as per the data
plan will be applicable. To Activate Hourly and monthly packages dial 905
ZONG Mobile Internet Hourly package
Another spectacular service from ZONG that will keep you entertained 24/7. After
rocking the market with our services and all the amazing call rates, we are back with an
outstanding feature for all packages; ZONG hourly based Internet package.
Internet was never this economical and easy. In just Rs. 15/hour surf all you want and
whenever you want! It is really that simple. Its time to step out of the bits and bytes
charging domains to experience the joy and liberty of plain and real flat time based
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charging. And thats pretty logical too, why should you pay extra when ZONG is offering
you something which youve have been looking for.
With the hourly package on ZONG Mobile Internet you can avail a charging unit of only
Rs. 0.25/min+Tax. ZONG is committed to offer such packages for customers because we
know what our customers want, so here we are presenting the market with an opportunity
to just grab their cell phones, sit back, relax and experience the true spirit of the internet
with ZONG, through our custom made ZONG hourly based Internet package.
To use the service
Activation is as simple as the package, just dial 905 from your ZONG connection and get
connected!
Packages
Rs. 0.25
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Ran out of options of pictures available on your cell phone, you can know get them from
our content download service. This service allows customers to download Picture
messages from a wide variety of mobile greetings. Customers can get a list of picture
messages through our web site.
Procedure
Customer will write PMC and send it to 747
Customer will get message from 747 having a list of Picture message categories and
codes
Customer will reply to above received message by writing desired Picture message code
Customer will get desired Picture message from 747
Each message will be charged Rs.1.50+Tax
Charging will be Rs.2 per Picture Message
For Picture message code (PMC Send 747-charges Rs.1.50+Tax for each
message)
MNP Mobile Network Portability
56
We are re-launching MNPs outstanding offer for all new Zong subscribers (including
MNP subscribers) on the media from today (18th November 2009). Now all your friends
and family members can switch to ZONG in the easiest way ever.
All MNP subscribers who activate their Zong SIMs will be eligible for this campaign.
All MNP subscribers can keep their existing number and code and switch to ZONG
network
by
dialing 0314-3334455. These new MNP subscribers can now enjoy thousands of free
minutes and SMS for the next 12 months.
The Offer
All MNP subscribers to Zong will be able to avail an outstanding offer (details below):
12 months Minutes
1st month 100% free On-Net minutes on the amount of recharge
2nd month 25% free On-Net minutes on the amount of recharge
3rd month onwards 25% free On-Net minutes on the amount of recharge + SMS Free for
12 months
Minimum Rs. 100 Recharge / Month
SMS bonus
Recharge Value
SMS Bonus
75 SMS
150 SMS
300 SMS
* Kindly note that a minimum recharge of Rs. 100 is required in each month to avail the
bonus.
Following URL can be used for placing MNP request through web.
57
58
ZONGs latest SMS Bundles now give YOU the freedom to choose from a variety of
SMS packages tailored to suit your budget & needs! Keeping YOUR needs in mind,
ZONG offers a diverse range of SMS Bundles for its valued customers. From Daily to
Weekly to Monthly and much more, ZONG has the package best suited for you. You can
now select the perfect package custom-made to fit `our lifestyle and usage trend while
keeping the affordability in check! Remember to Say It All with ZONG!
Daily Bundle
500 SMS & 100 MMS for whole day only for Rs. 3.99
On exceeding 500 SMS, additional SMS to be charged as per tariff plan
This bundle would be valid for 1 day only * In order to re-subscribe your number should
be active and you must have sufficient balance available
Weekly Bundle
1000 SMS for whole week only for Rs. 10
On exceeding 1000 SMS, additional SMS to be charged as per tariff plan
This bundle would be valid for 7 days only
In order to re-subscribe your number should be active and you must have sufficient
balance available
Fortnightly Bundle
500 SMS / day for 15 days for only Rs. 50
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On exceeding 500 SMS a day, additional SMS to be charged as per tariff plan
This offer would be valid for 15 days only
In order to re-subscribe your number should be active and you must have sufficient
balance available.
Monthly Bundle
500 SMS / day for 30 days for only Rs 80
On exceeding 500 SMS a day, additional SMS to be charged as per tariff plan
This offer would be valid for 30 days only
In order to subscribe your number should be active and you must have sufficient balance
available.
Special Offers
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61
Minutes
PKR/Min Taxes
After Tax
Actual Rate
62
China 500
China 1000
500
1000
250
600
2
1.67
87
174
413
826
1.65
1.38
Price
1.67
5
SMS Offer
The subscribers of any China package will get a discount offer on SMS to China which
will be charged PKR 1.5/SMS, compared to the regular rate of PKR 5/SMS
Controls
At the time of subscription to value pack the customer should have PKR 500 or PKR
1000 in the account according to the package selected.
Validity period of this offer will be day subscribed + 29 days.
Day will be calculated on basis of the time stamp the customer subscribes to this offer.
If the customer un-subscribes the offer within 30 day time period, the minutes will be
deleted if he/she wants to add again, a new case of subscription will be considered
Overseas Pakistani SIM Information 668
If you are an Overseas Pakistani and have checked from PTAs website www.pta.gov.pk
that there are certain ZONG sims on your name and you are not using them, please
follow the instructions below to get these sims unregistered from your name.
Details for overseas Pakistani SIM Information 668 - complaint form is as below:
Visit PTSs website www.pta.gov.pk and obtain count of Sims against your
NICOP/CNIC
If count of Sims of Zong is found in excess of actual Sims in your use, download form
Overseas Pakistani Sim information 668 complaint form
Fill the form and email scanned filled form at customerservices@zong.com.pk along
with scanned copy of NICOP/CNIC (Both sides) and passport.
63
Company will give a reference number to the complaint and your NICOP/CNIC number
will be used for the purpose.
Extra Sims registered against your NICOP/CNIC shall be removed within 24 hours of the
receipt of your complaint.
Database at PTAs website will be updated after 45 days. You can confirm removal of
extra Sims by revisiting after 45 days.
Pakistans Best Daily SMS Bundle @ PKR2.50 + tax!
ZONG always focuses on giving YOU innovative yet hassle-free products to make your
SMS communication easier! ZONG was the first operator in Pakistan to introduce Daily
SMS Bundle to provide YOU with the simplest means to SMS 24/7. ZONG now has the
largest variety of SMS Bundle packages for YOU to choose the package most suitable for
YOUR lifestyle.
ZONG now introduces its latest SMS Bundle Pakistans Best Daily SMS Bundle
@PKR 2.50 + T. To subscribe dial *704# from your mobile
Mobile Phone Offer
64
ZONG is once again all set to launch the latest handset bundle offer for its valued
subscribers and we are proud to announce the launch of 3rd Mobile Phone.
Considering the immense success of previous handset offers, ZONG is back with another
handset deal with the latest handset on the offer that is bound to catch customers interest.
The new stylish handset comes with 1000 free minutes and 1000 free sms but thats not
all, among a number of features ZONG is now offering the handset in two different
colors to provide the valued customers with the choice as per their preference.
Salient features of the handset:
Slim Candy Bar shape
Torch
FM Radio with loudspeaker
Color Display
300 Phonebook entries
100 SMS storage
Recharge Options
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Mini Load
Get the balance loaded from any ZONG outlet for as low as Rs. 10* and upto Rs. 5,000*
International Top Up
Zong once again brings in a phenomenal service for its customers to enjoy and garner the
benefits of international top-up solution.
Yaari Load
ZONG understands the value of sharing small happiness in life, YaariLoad a service as
caring as it sounds shares the same value
Scratch Card denominations
Get the balance via scratch cards in Rs. 100*, Rs. 300*, Rs. 500* or Rs. 1,000* from any
ZONG outlet
66
The beacon of ZONGs impression and torch bearers of a new era in customer
interaction, taking customer service into a portal of customer excitement. These are the
doors to ZONGs first and foremost realization of its promise to excite customers with a
new trend in service. Setting the tone and ambiance which is second only to your home,
these are ZONGs arms across the country to welcome everyone to experience the
comfort when a true promise is fulfilled.
Zone
Central
2
Central
2
Central
2
Central
2
Central
2
Central
2
Central
3
Central
3
Central
3
Central
3
Central
Area
Punjab
Punjab
Address
House # 137/c Gali Mohalla Grain Market Royals Traders Cigretts
agency Kamlia
House # 57 Mohalla Umar Farooq Colony Pir Mahal Town
Committee Tehsil Kamalia
Punjab
Punjab
Punjab
Punjab
Punjab
Punjab
Punjab
Punjab
Punjab
3
Central Punjab
67
Zone
3
Central
3
Central
3
Central
3
Central
3
Central
3
Central
3
Central
3
Central
3
Central
3
Central
3
Central
3
Central
3
Central
3
Central
3
Central
Area
Address
Punjab
Punjab
Punjab
Punjab
Punjab
Punjab
Punjab
Punjab
Punjab
Punjab
Punjab
Punjab
Sharshah Road Near Jaleel Abad Opp Gild Hotal Siya Market Multan
Punjab
Punjab
Punjab
3
Central Punjab
68
Zone
Area
Address
3
Zong has more then 132 customer service centers and franchises all over Pakistan. The
ones included above are only the CS that are located all over Punjab province.
Zone
Rawalpindi- Saddar
Karachi Gulshan
Faisalabad
Multan
Lahore
Islamabad - Blue Area
Rawalpindi - Satellite Town
Jhelum
Abbotabad
Sargodha
Bahawalpur
MON FRI
09 AM to 08 PM
09 AM to 08 PM
09 AM to 08 PM
09 AM to 08 PM
09 AM to 08 PM
09 AM to 08 PM
SAT
09 AM to 06 PM
09 AM to 06 PM
09 AM to 06 PM
09 AM to 06 PM
09 AM to 06 PM
09 AM to 06 PM
SUN
11 AM to 05 PM
11 AM to 05 PM
11 AM to 05 PM
11 AM to 05 PM
11 AM to 05 PM
11 AM to 05 PM
09 AM to 07 PM
09 AM to 07 PM
09 AM to 07 PM
09 AM to 07 PM
09 AM to 07 PM
09 AM to 06 PM
09 AM to 06 PM
09 AM to 06 PM
09 AM to 06 PM
09 AM to 06 PM
Closed
Closed
Closed
Closed
Closed
69
DG Khan
Sialkot
Gujranwala
Gujrat
Sahiwal
Hyderabad
Sukkur
Karachi - Boat Basin
Quetta
Mardan
Gilgit
09 AM to 07 PM
09 AM to 07 PM
09 AM to 07 PM
09 AM to 07 PM
09 AM to 07 PM
09 AM to 07 PM
09 AM to 07 PM
09 AM to 07 PM
09 AM to 06 PM
09 AM to 06 PM
09 AM to 06 PM
09 AM to 06 PM
09 AM to 06 PM
09 AM to 06 PM
09 AM to 06 PM
09 AM to 06 PM
09 AM to 06 PM
09 AM to 06 PM
09 AM to 06 PM
09 AM to 06 PM
09 AM to 06 PM
09 AM to 06 PM
Peshawar
09 AM to 06 PM Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
Closed
09 AM to 06 PM
Courier Management
Utility Management
Management of zong is basically divided into three basic heads or three departments
nation wide and each has their own work team for performing the designated tasks and
functions.
70
Operations Team
Infrastructure Department
The detailed information about hierarchy, functions and operations that are to be
performed by each department is stated below with respect to the headquarter where the
internship was performed. The detailed description of their work teams are;
71
Sajid Mahmood
CAO/CIO
Filza
Arbab
Ulfat Hussain
Mehwish Islam
Arfaq Ahmed
Mehmood
Saleem
Sajeel
Ghufran
Asad Ullah
Mufti
Junaid
Mushtaq
Abbas
Tea Boys
Dilawar
Shamsher
Azhar
Mehmood
Zareef
72
Scope/Area of responsibility
Visa Processing.
Payments nationwide.
Auction Nationwide
Maintenance of Building
Office supplies
Cafeteria Management
Timely arrangement at VIP Rawal Lounge For the Host and Guests
Issuance of Entry Passes for Rawal Lounge
Timely arrangement for Petty Cash for any sort of expenses to be carried out on the spot.
Good relation building and understanding with the Airport Staff
In case of absence of staff, timely arrangement for supplement staff
Travel and accommodation arrangements
Only Computerized TAFs to be accepted before making the travel arrangement.
Negotiations with Air Travel Agents on Cost Reduction
More Agents to be on board on Merit & Reputation basis.
Monthly Cost Analyses for Air Travel & Hotel Accommodation, Departmental wise to be
provided to Heads
More Hotels to be registered on panel specially in Remote Areas.
More facilities to be included in the packages
Visa Processing
Monthly updates on all Visas for Chinese Officials
Timely processing of Visas to avoid any penalties
Smooth processing and good relations with Government Official related to Visas
Friendly environment and timely facilitations to Chinese Officials
Relation building with Government agencies
Payments nationwide
Smooth and friendly relationship with Finance department for smooth processing of
Payments.
74
75
Maintenance of Building
More vendors to get on panel for small works.
Timelines to be followed strictly.
Supplies to be purchased from market on survey basis.
Cross checks on prices of supplies.
Surprise visits of building after office hours to control extra usage of electricity.
Control on electric appliances during office hours.
Arrangement for special occasion and national festivals.
Preparations in advance for planned national festivals.
Responsibilities to be distributed among the staff on each and every step.
Cash advances to be issued.
Installation, examination and servicing of Gen set along with ATS panel, UPS,s
Smooth relations with FOPS deptt to do all the maintenance work of Gen sets under
admin umbrella nationwide.
Each month services and maintenance record and their cost to be circulated to Heads.
Management
of
administer
the
admin
portal
of
ZONG
intranet.
76
Cafeteria Management
2 or 3 Vendors to be checked for food and quality as back up options.
Price Checks.
Food quantity & quality checks.
Services checks.
77
Security Advisory
78
Security Alerts
Visitors management
79
Security SMS service to group staff nationwide and to regional groups introduced and
operated informing blasts, road blocks, sensitive incidents security situation
Security Advisory emails
For safety and Security of staff Critical situations, Processions, Road Blocks,
Precautionary measures, Security incidents information, critical areas identification done
via emails. Travel advise provided to staff for sensitive areas nationwide
Special security cover provided by police
Special security cover provided by police during High alerts in Islamabad, Peshawar,
Quetta, Faisalabad, Rawalpindi etc. and VIP visits
Fueling of sites by Army/ FC
80
Done in Swat and Buner and security cover provided to engineers during Forces
Operations against terrorists
Barbed wires installation and walls raising
For improvement in security of facilities installed at HQ, I-9, Houses, regional offices,
MSCs etc
Pasting of Anti-Shatter Film
Pasting of anit-shatter film on front glasses, doors, internal glass partitions on all HQ,
CSCs, Regional Offices, etc,.
Check posts and walk through gates moved
Moved from inside to outside facilities at maximum possible distance to minimize risk
Implementation of vehicles checking and detailed body search at entrances
81
Induction of IP Cameras
Safety equipment Fire extinguishers, Exit Signs, Gloves, Helmets, First Aid Boxes etc
installed nationwide
82
Constructed at HQ ZonG tower TF for guards changeover and drivers sitting area
Security for events
Improvement in guards; weapons and uniforms Security arrangements during M3 events,
Cricket matches, staff tours and other official events
Achievements
83
Dalmia
budget expenses
phase II
company cost
savings
office at Dalmia
84
FSD
efficiency
Provide expert Safety and Security Services and be the process owner for all aspects of
Safety and Security for company.
Understand companys Safety and Security needs and involve own team in supporting
staff.
Develop specific policy and provide direction for companys Safety and Security
activities in support of company operations.
Ensure existing Safety and Security Plans and Processes are in place and adhered to thus
producing high quality outcome.
Identify and Maintain cost efficiency within company Safety and Security.
Establish internal and external networks, including Government Security agencies and
services, company Regions and Function Heads and Sub contractors, to ensure successful
operations.
Line Management and Leadership of Safety and Security Team including setting
responsibilities and accountabilities in for team.
Provide local travel advice for company Travelers as per COMPANY Travel policies.
Conduct Safety and Security Assessments for company assets and personal.
My Internship Programme
Zong Pakistan Headquaters Islamabad
85
87
Mobilink
Ufone
Warid Telecom
Telenor
88
As you can see the month to month comparison of Zong with other service
providers . Zong is doing good since its fairly new in the market and still
giving competition to the old telecommunicaiton members.
89
Zong came in the market two three years ago yet still its providing good
packages and service becoming a popular service provider.This above
graphical representation shows the comparison of last 5 year dars of
different telecommunication organizations.
90
SWOT Analysis
Strengths
China mobile is a Strong Historical and trusted Brand which is a major strength for it as
it is well established and successful in the world of telecommunication .
Improving Network Services again and again is a major strength since it gives it an edge
over other brands like Warid , Telenor .
Backing of Worlds Largest Mobile Company is a huge perk since its an international
brand and recognized all over the region.
Strong Relationship With the Government and PTA helps to improve their deals and
working environment with the government.
Zong has lowest rates nation wide rates which has attracted the customers towards this brand.
Network portability: 500 people have switched from other networks to Zong which shows
that it is gaining popularity even though its still so new to the market.
Location and geographic coverage(has around 6000-7000 sites all over Pakistan.Providing
service all over Pakistan including the northern areas ).
91
Weaknesses
Zong is considered to have a bad or not such a strong standing and a weak brand
image since it is still fairly new to the market.
One of the weaknesses observed of the Zong network is that it has Low voice
quality which is a huge turnoff for customers who are planning to switch to this
brand.
Zong still has room for betterment in its network coverage if it wants to give
tough competition to the market giants.
PTA and Zong do not seem to agree on certain issues this is zongs weak point
and they need to resolve this.
Fresh graduates are preferred over old and experienced ones, who are less
experiences and not very serious about their work.
Work environment is very casual which may lead to workers taking advantage of
it.
Opportunities
92
They have this opportunity that after fully establishing here they can Expand
globally.
Zong has the opportunity of growing its customer base due to increasing trend of
using mobile phones.
Zong has the opportunity to win the customers of its competitors by providing
them superior service on lower price.
Zong can be a pioneer in southern Punjab where it can promote itself and become
market leaders on the basis of this very fact.
Threats
Increasing customer base of Telenor and Ufone is also a major threat for Zong.
Bad economic condition and instability of Pakistan is a huge problem for all
businesses in Pakistan.
93
Organizational Dilemma
Zong Pakistan is becoming one of the leading Cellular Company operating in Pakistan
with an increasing customer base. But still I observed few dilemmas in the organization
during my stay of 6 weeks as an internee in Headquarters situated in Islamabad
Lack of time to time refresher courses and training for attaining up to date
knowledge.
Wastage of resources.
Ethical dilemmas:
1. Employees leak information to their relatives.
2. Employees involved in fraudulent activities.
3. The facility of phone and laptop which is available to all the employees is
used for personal reasons.
4. Misuse of official resources i.e. printers, stationeries etc.
94
Recommendation
Voice clarity and call discontinuity is a major issue of Zong and it can be solved
by using boosters in different areas.
Their emphasis is on fresh, young and energetic personnel which is good but
besides this they should train their old workers as they are assets of the
organization and they understand some issues more better than the new ones.
95
Conclusion
Zong offers several promotions, services and packages to cater to different needs of
a wide variey of customer base. They have done considerable research In order to
understand customer needs of this region based on their cultural as well as religiuos
compulsions. For the first time users will get what they want, rather than being
made offers that suit operational needs more than user needs.
China mobile has proven itself as a brand now and it seems like they are going to
give tough time to other cellular companies in coming days. The hardest part of
china mobile was to rebuild the image that had been lost by Paktel: often we see, its
easy to make a new building, than of restructuring the damaged one. They are still a
fairly new brand and their customer base is limited in comparison to the market jiants so
they need to be really innovative and use young talent in order to reach the top.
96
References
Gary Dessler (2003). Human Resource Management,
Florida International University, 10th Edition.
Byars, Rue (2006). Human Resource Management,
Prentice Hall, 9th Edition.
Packages of Zong: http://www.zong.com.pk/packages.html
History: http://www.zong.com.pk/vas.html
http://en.wikipedia.org/wiki/zong Pakistan
www.pakistanlaw.com/mobilepolicy28012004.pdf
www.cn-c114.net/576/a287756.html
www.pta.gov.pk/index2.php?option=com_content&do_pdf=1&id=6
www.google.com
http://www.chinamobileltd.com/
97
GLOSSARY
A
Analysis: The examination and evaluation of the relevant information to select the best
course of action from among various alternatives.
B
Business: Any lawful economic activity carried on by an individual or a group of people
to earn profit through satisfaction of human wants.
Business Strategy: It is the pre-defined path towards the attainment of business goals
and objectives.
Business Transactions: An economic event or activity that initiates the accounting
process or recording it in the firm's accounting system.
C
Customer Service: Where direct interaction with customer takes palce in order to solve
their dilemmas.
CM Pak: China Mobile Pakistan is the official name of zong Pakistan
Corporation It is an artificial person created by law having separate legal entity with
perpetual succession and common seal.
Customers: Entity within a firm who establishes the requirement of a process
(accounting, for example) and receives the output of that process (a financial statement,
for example) from one or more internal or external suppliers.
Contractual worker: Worker who is not permanent and on the basis of a contarct of a
certain time period
D
Department: Sub divison of the company into different section on the basis of similarity
of work that they have to perform or do .
E
98
99
Job Description: Job descriptions are written statements that describe the: duties,
responsibilities, most important contributions and outcomes needed from a position,
required qualifications of candidates, and reporting relationship and coworkers of a
particular job.
Job Specification: Personnel requirements of a particular job. A job specification sets
forth the skills, education, and experience required for a particular position
L
Low-cost Strategy: Under low-cost strategy business may design or produce its products
and services with acceptable quality at the cost lower than the competitors.
M
Management: It is the process of planning, organizing, staffing, directing and controling
activities in an organization in order to achieve a common goal.
Motivation: Motivation is a word used to refer to the reason or reasons for engaging in a
particular behavior especially human behavior.
O
Organizational structure: Formal and informal framework of policies and rules, within
which an organization arranges its lines of authority and communications, and allocates
rights and duties.
Owners: A person who owes the business and makes decisions about the future of the
enterprise by using its financial information.
P
Partnership: It is an association between persons who have agreed to share the profit of
a business carried on by all or any one of them acting for all.
PTA: Pakistan Telecommunication Authority.
Permanent Employees: Employees that are permanent members of the company and
getting all the decide benefits.
Q
Qualitative Forecasting: Estimating method that relies on expert human judgment
combined with a rating scale, instead of on hard (measurable and verifiable) data.
100
Quantitative Forecasting: Techniques used to forecast future trends, e.g. the demand for
a product, based on manipulation of historical data.
R
Recruitment: Process of identifying and hiring best-qualified candidate (from within or
outside of an organization) for a job vacancy, in a most timely and cost effective manner.
S
Service: Any activity or benefit ha one party can offer o another that is essentially
intangible and does not result in ownership of anything.
Service Business: A service business is a business which provides services directly to
consumers or other businesses rather than products.
Sole Proprietorship: it is a way of doing business in which a single person owes all the
resources of the business. He earns profit and bears all the loss by himself.
T
Technical skills: Knowledge and proficiencies required in the accomplishment of
engineering, scientific, or any specific task.
101
Annexure
Performance measurement and appraisal in Zong
Performance measured on the basis of
Annual appraisal
It is time once again for Annual Performance Appraisals. Based on your valuable
feedback, this time around we have revised the Appraisal Form to make it much simpler
with reduced attributes to save your time. The revised form is simple and user friendly, it
does not require any specific training and relevant resource material is available on this
page.
It is mandatory for all ZONGERZ to set their objectives for the year 2010 in this exercise
regardless of their eligibility. These objectives will become the basis of performance
measurement in next years annual appraisal.
For your convenience, we are merging Performance Appraisal, Promotion and
Development Form into one. This will save a lot of time as the form is simpler and active
login time has been increased to unlimited. Your training needs will be extracted from the
Development Form, so take time in filling the Development Section and identify your
true training needs/areas.
24th December 2009 is the last day to complete this Appraisal Exercise. We recommend
that all of you have a few discussions with your supervisor/subordinate before starting the
Performance Appraisal Exercise.
All those employees who will get confirmed on or before 31st December 2009 will be
eligible for this years Performance Appraisal Exercise. For those employees, who will
102
get confirmed after the mentioned date, should rate themselves as Not Applicable in the
PA Rating. However, it is a must for those employees also to fill out their objectives in
order for their performance to be gauged in 2010.
103
PA Rating. However, it is necessary for those employees to fill out their objectives in
order for their performance to be gauged in annual appraisal 2010.
Second is for those employees or departments whose performance depends on very
clearly defined KPI items. In this section employees will provide detailed description of
their Key Performance indicators (KPIs ).
Traveling facilities
On our journey to become the leading mobile operator of Pakistan, ZonGerZ have to go
through challenges to achieve organizational objectives. ZonG has been an active
participant in this competitive telecom market of Pakistan for the past two years and we
are proud to say that it has achieved great milestones as anticipated. The Management
recognizes the continuous aspiration for growth and success that we all have
demonstrated with the remarkable teamwork and dedicated spirit. Each individual plays a
significant role in contributing towards the achievement of the companys unprecedented
growth.
The Management is pleased to announce the bonus payout to all confirmed permanent
employees of CMPak. This bonus is a sign of appreciation for your continuous hard work
and dedication towards achieving the 1.1 billion revenue target for the month of March,
2010. All confirmed permanent employees on or before March 31, 2010 will be eligible
to a bonus which would be an amount up to 30% of their gross salary (bonus will be paid
on prorate basis for those who has not completed one year service). This bonus will be
disbursed with the Aprils salary.
We believe that WE, TOGETHER, will continue to contribute and achieve our objectives.
We make efforts for our continued success, and that we have the strength, motivation and
desire to ensure that we achieve the targets for next three quarters
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105
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