SERAFINA S.

SALAZAR_________________________________________________________________
634 Grafton Street Worcester, MA 01604 1-774-452-5402

OBJECTIVE To secure a position in an environment where my skills, initiative, and knowledge can
contribute to growth.

QUALIFICATIONS Professional Profile:

●Communicate well (bilingual Spanish) with excellent interpersonal and organized skills
●Cooperative and flexible; readily adapt to changing needs and circumstances
●Resourceful and determined approach to problem resolution
●Interact effectively with various personalities, cultural backgrounds and age groups
●Able to manage multiple tasks, set appropriate priorities and meet deadlines
●Motivated, conscientious and confident self-starter who learns quickly
●Enthusiastic team player who enjoys challenges and performs well under pressure

Functional Skills:
●Knowledge of medical terminology ●Basic working knowledge of MS Word & Excel
●Interact effectively with customers’ ●Experience in merchandising & retail operations

EDUCATION QUINSIGAMOND COMMUNITY COLLEGE, Worcester, MA

Business Administration
Presently working towards an Associates degree in Business Administration.

SALTER SCHOOL, Worcester, MA

Medical Assisting January 2007
Coursework includes:
●Psychology ●Medical Transcription ●Medical Office Procedures
●Pharmacology I&II ●Simulated Medical Office ●Medical Terminology I&II
●Clinical Procedures I&II ●Medical Insurance Billing I ●Anatomy & Pathophysiology I&II

Additional Education & Training:

Certificate in Microsoft Word & Excel – Connectotal Staffing, Worcester, MA

EMPLOYMENT
2007-2010 VITAMIN SHOPPE, Worcester, MA
Assistant Manager
►Opened and closed the store, handled incoming cash, managed all cash register operations,
cashed out at end of each shift and prepared and made daily deposits.
►Provided customers with prompt and courteous service including information on a wide range
of company products.
►Addressed all customer issues, questions and/or complaints.
►Monitored inventory and ensured adequate availability of merchandise.
►Worked with customers to determine best products to meet their individual needs.
►Maintained a clean, organized and safe work environment.

1999-2000 WORCESTER BUSINESS DEVELOPMENT CORPORATION, Worcester, MA

Receptionist
►Responded to incoming calls on a busy multi-line phone system for 2 separate corporations.
►Handled a variety of general office tasks as needed.
►Greeted clients, vendors and other visitors and coordinated appointments.

VOLUNTEER Great Brook Valley Health Clinic – Worcester Latin Festival

INTERESTS Continuing Education, Health, Music