3300 IP Communications Platform

Release 7.1 License Information

Technology Primer
December 2006

Copyright
Copyright 2006 Mitel Networks Corporation. This document is unpublished and the following notice is affixed to protect Mitel Networks
Corporation in the event of inadvertent publication: All rights reserved. No part of this document may be reproduced in any form, including
photocopying or transmission electronically to any computer, without prior written consent of Mitel Networks Corporation.
Trademarks
Product names mentioned in this document may be trademarks or registered trademarks of their respective companies and are hereby acknowledged.

Technology Primer

Table of Contents
Technology Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
3300 ICP License Philosophy . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Core Software Packages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1
Package Differences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2
Core Software Package Device Limits . . . . . . . . . . . . . . . . . . . . . .2
Device Limits and N+1 Resiliency . . . . . . . . . . . . . . . . . . . . . . . . .3
Software Package Upgrades . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3
Hardware and Software Differences . . . . . . . . . . . . . . . . . . . . . 4
Individual Usage Licenses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Network Link License . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6
SIP Trunking License . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6
Voice Mailbox License . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6
ACD License . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7
User and Device License . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8
User License . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8
Device License . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8
ONS Line License . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9
SIP User License . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10
System Wide Licenses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
IP Networking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10
Tenanting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10
XNET . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10
Voice Mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11
Compression . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11
Application Connectivity. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Live Business Gateway . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12
PC to Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12

Technology Primer
Mitel Mobile Extension . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12
Mitel Your Assistant . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13
Mitel Teleworker Solution . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13
Mitel Quick Conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13
Mitel Customer Interaction Solutions . . . . . . . . . . . . . . . . . . . . .13
3300 ICP ACD Licenses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13
Resilient ACD Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14
Mitel Intelligent Queue . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14
Mitel ACD PhoneSet Manager and Softphone . . . . . . . . . . . . . . .14
Mitel NuPoint Messenger . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14
Mitel Speech Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14
Mitel Messaging Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14
Mitel Pricing Tool . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Implementation Scenarios. . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Scenario One . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .15
Scenario Two . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17
Glossary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Technology Primer
Technology Overview
This document is written to explain the different software licenses available
on the Mitel 3300 IP Communications Platform (ICP), and when and where they
are used. It explains which licenses are used in which scenarios and also what
the different core software packages include. As well, it answers which licenses
are used with the various off-board applications.
The first section of this document will discuss the top-level philosophy of 3300
ICP licensing and the subsequent sections will delve into the detail.
All software licensing on the 3300 ICP is managed via Mitels Application
Management Center (AMC). This document does not detail the workings of the
AMC and the reader is assumed to have a basic understanding of the AMC.

3300 ICP License Philosophy

The software licenses available within the 3300 ICP product can be separated
into three distinct categories:
Core software packages
Licenses based on individual usage
System wide licenses
Of these three categories, every 3300 ICP system must have a core software
package before it can be enabled in any manner. The core software package is the
initial license that enables the Application Record on the AMC and includes other
system wide or individual licenses depending on the software package used.

Core Software Packages

Every 3300 ICP system requires a core software package. Below are the available
packages for the 3300 ICP as of November 1, 2006. Included in the table are the
software package part numbers, description and which additional licenses are
included. For detailed descriptions on the content enabled within the core
software packages, please see the relevant sections later in this document.
The specific device limitations noted in each core software package include
any combination of IP device, SIP user and ONS licenses.

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Part Number

Description

Contents

54002533

Integrated s/w pkg 64 devices

8 x user / device / voice mail licenses

5 x ACD licenses
1 x Network link license

54002534

Integrated s/w pkg 200 devices

8 x user / device / voice mail licenses

5 x ACD licenses
1 x Network link license

54002764

Integrated s/w pkg 500 devices

8 x user / device / voice mail licenses

1 x Network link license

54002535

Integrated s/w pkg 1,400 devices

8 x user / device / voice mail licenses

1 x Network link license

54002536

Gateway s/w pkg 64 devices

IP Networking

54002537

Gateway s/w pkg 200 devices

IP Networking

54002538

Gateway s/w pkg 1,400 devices

IP Networking

Package Differences
The core software packages can be separated into two different functional groups;
there are the Integrated software packages and the Gateway software packages.
The differences between these two groups are the licenses included within the
relevant package. The second main difference between the packages is the number
of devices that each package supports. It is important that this limit is understood.

Core Software Package Device Limits

Each software package has a device limit associated with it. This limit means
that no more than 64, 200, 500 or 1,400 devices can be attached or programmed
to the specific system at any one time when the relevant software package is
being used.
An example of this in real terms is the Integrated s/w pkg 64 devices. This
package cannot have more than 64 ONS / IP device and / or SIP user licenses
attached or programmed to the Application Record at anyone time. For instance,
if the customer has 50 IP phones programmed on the 3300 ICP, then they can
only add a maximum of 14 more devices to the system, irrespective of the type
of device. If the customer wishes to add 20 more devices to the system, then they
need to upgrade the core software package to the 200-device limit package first.

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Technology Primer
Device Limits and N+1 Resiliency
The device limits stated in each software package include all programmed devices
on the 3300 ICP (including active and inactive devices), so in a scenario where
a customer wants to use the 3300 ICPs N+1 resiliency solution, a larger software
package may be required than the specific hardware platform can actually support.
In the example shown below, we have three 3300 ICP MXe Standard Controllers,
each running 200 IP phones. This means they are all equipped with a 200 device
integrated software package. The resilient back-up controller is also a MXe
Standard Controller and will not have more than 200 devices connected to
it at any one time, as it is assumed only one controller would ever fail at any
one time. However, the back-up controller does need to have all 600 devices
programmed as inactive devices, meaning the back-up controller requires
a 1,400 device integrated software package.

3300 MXe Controller

Back-up

3300 MXe Controller

A

3300 MXe Controller

B

3300 MXe Controller

C

IP Phones (200)

IP Phones (200)

IP Phones (200)

Router

Software Package Upgrades

The reason for having different types of software packages (Integrated and
Gateway) and different sizes (64, 200, 500 and 1,400), are to allow us to price
the different packages specifically for the market segment that the product is
being aimed at. To only have one software package would inevitably price us
out of certain markets so the intention for our core software packages is to
ensure we are competitive in all our chosen areas.

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Technology Primer
For customers who have a system installed, they are limited to the number of
devices specified in the core software package. The customer can upgrade their
device limit by adding the specific upgrade part number to the existing
Application Record.
A software package can only be upgraded to the next limit, i.e., 64 to 200 or
200 to 500. Integrated software packages can not be upgraded to Gateway
packages, or vice versa.

Part Number

Description

54002541

Upgd to 200 device intgd s/w pkg

54002766

Upgd to 500 device intgd s/w pkg

54002542

Upgd to 1,400 device intgd s/w pkg

54002543

Upgd to 200 device gateway s/w pkg

54002544

Upgd to 1,400 device gateway s/w pkg

Hardware and Software Differences

The 3300 ICP controller platforms all have specific capacity limitations.
The limitations as of Release 7.1 are as follows:

Platform
(Standalone)

Maximum
Devices

Maximum
IP Devices

Maximum
TDM Devices

DNIC Support

CX(i) Controller

150

100

104 (96 via ASU +

8 embedded)

No

MXe Standard
configuration

350

300

128 (via ASUs) or

350 (via Peripheral
Cabinets)

Yes, via a
Peripheral Cabinet

MXe Expanded
configuration

1,500

1,400

1,152

Yes, via a
Peripheral Cabinet

AX

250

100

192

No

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Technology Primer
It is important to notice that the hardware and software limitations are different
and that these differences should be seen as strengths of flexibility rather than
as a weakness. The divergence of the hardware and software limitations
deliberately separates hardware and software components further, and has the
benefit of allowing businesses to choose different hardware options without
having to pay the excess software costs that they may not need. Alternatively,
they can purchase additional software capacity without needing to purchase
more hardware than is specifically required.

Programmed
Device Limit

User License
Limit

Integrated s/w pkg

64 devices

64

256

Integrated s/w pkg

200 devices

200

700

Integrated s/w pkg

500 devices

500

2,000

Integrated s/w pkg

1,400 devices

5,600

5,600

Gateway s/w pkg

64 devices

64

256

Gateway s/w pkg

200 devices

200

700

Gateway s/w pkg

1,400 devices

5,600

5,600

The reason for having a different user license limitation within a single package
in comparison to the device limitation, is that a higher number of user licenses
are required when utilizing applications like hot desking.

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Technology Primer
Individual Usage Licenses
The Individual Usage Licenses on the 3300 ICP allow greater software densities
to be added to a 3300 ICP.

Network Link License

A Network Link License is required for each E1 / T1 link to the 3300 ICP. An
E1 / T1 link can be physically connected to the 3300 ICP in a number of ways:
Via the Network Service Unit (NSU) (which supports 2 x E1 / T1 links per NSU)
Via the Embedded E1 / T1 module (which support 1 or 2 E1 / T1 links per module)
Via the traditional Mitel Digital Services Unit (DSU) (which can house up to four
CEPT cards, with each CEPT card capable of supporting 2 x E1 / T1 30 links)
When a redundant E1 / T1 link is used, an embedded E1 / T1 module is installed
in two different controllers. When using this redundant drop back capability,
a Network Link License is required on both controllers.
An embedded BRI module can support up to four BRI connections, and no
Network Link License is required to enable the embedded module.
The BRI Network Service Unit (NSU) that is used in the Americas does not
connect directly to the 3300 ICP controller. The BRI NSU connects to a Universal
NSU. Although there is no specific BRI license, the Universal NSU requires a
Network Link License because it connects to the BRI NSU using a 30-channel
MSDN / DPNSS connection.

SIP Trunking License

SIP Trunking connects the 3300 ICP to other enterprise premise equipment, like
application platforms, and carrier networks via an IP link rather than traditional
analog and digital connections.
For each concurrent SIP channel used, a SIP Trunking license on the 3300 ICP
is required. So to mirror the capacity of an E1 / T1 link, the customer would
purchase 30 / 24 SIP channels.

Voice Mailbox License

A voice mail license is required for each mail box. A voice mail box can be used as a:
Standard extension voice mail
An information only mail box
A transfer only mail box

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Technology Primer
A message only mail box
RAD mail box
A menu node
Guest Mail box only available when the system wide hospitality voice mail
license is enabled
Front of House mail box only available when the system wide hospitality
voice mail license is enabled
If a customer wishes to allow 200 users access to the embedded voice mail,
200 voice mail licenses need to be purchased. When using Multi-Level Auto
Attendant, a voice mail license is required for each menu node within the
attendant. A voice mail license will also be required if Auto Attendant transfers
a call to a feature that requires a separate voice mailbox. For example, when
pressing an option within Auto Attendant to transfer to an information only voice
mail box, the information only voice mailbox will require a voice mail box license.
If a customer wishes to utilize the resilient mailbox functionality, the voice mail
licenses need to be purchased on both the primary and secondary controller.
The dual mail boxes are managed independently by the user, and they are not
automatically synchronized.

ACD License
Access to the ACD functionality on the 3300 ICP is controlled through the ACD
License. Each IP device that needs to be capable of ACD type functionality
(i.e., can have an ACD agent logged into it) requires an ACD license.
All IP devices that are classified as ACD devices require a User, Device and ACD
license on the system that the phone is registered against, when there is no
agent logged in.
These three licenses are the only licenses required when using ACD hot desking.
If an agent visits a different location, but still wants to log on to their normal
ACD groups, they simply find an IP set that has got the ability to be used as
an ACD set and log in as normal. The set will then establish that the agent
ID is registered to a different 3300 ICP controller and reconnect the agent with
their home system.

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Technology Primer
User and Device License
To understand User and Device Licenses, it is important to start by distinguishing
between the words device and user. A Device License is typically used when
connecting a Mitel phone or soft phone that will control the voice connection
to the 3300 ICP. A User License is typically used to create a user profile on
the 3300 ICP.
It should be noted that neither license is required for traditional telephone
devices or SIP devices.

User License
A User License is required for each person who requires service on a Mitel IP
phone, whether they are a desk-based user, a hot desk user, a wireless user, an
operator or a Mitel Your Assistant Softphone user. The User License effectively
provides the user with a profile on the 3300 ICP.
An IP phone that is programmed to be a hot desk device does require a User
License, as the phone can still be used as a normal device without anybody
logged in, and therefore a standard profile needs to be created. The User License
for a hot desk device is transacted for no charge when using Mitel Pricing tools.

Device License
A Device License is required for each physical IP device that is connected to the
3300 ICP. A Device License effectively provides the extension number for the
device on the relevant controller and allows voice streaming to that device or
soft phone. A Device License is therefore required for the following scenarios:
A Mitel IP phone connected to its primary controller
A resilient Mitel IP phone connected to its secondary controller
A wireless IP device
A hot desk device
A Mitel 5550 IP Console
Your Assistant Softphone
Other soft phones using the MiNET protocol
When an IP device has been designated as resilient, two device licenses are used.
One Device License is required for the primary controller and one Device License
for the secondary controller.

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License Matrix for Device and User Licenses

User License

Device License

Non resilient IP Phone

Yes

Yes

Resilient IP Phone

Yes: Primary

Two: Primary and

secondary controller

ACD agent phone

Yes

Yes: ACD license

also needed

Resilient ACD
agent phone

Yes

Two: Primary and

secondary. ACD license
on both primary and
secondary controller

Hot desk device

Yes

Yes

Hot desk user

Yes

No

Your Assistant desktop

No

No

Your Assistant
Softphone

Yes

Yes

Your Assistant
Lite desktop

No

No

Your Assistant
Lite Softphone

Yes

Yes

DECT / Wireless device

Yes

Yes

5550 IP console

Yes

Yes

Intelligent Queue port

Yes

Yes

Citel Link gateway

Yes: per port

Yes: per port

ONS Line License

Traditional analog phones that are connected to the ASU II or the AX controller
require a single ONS Line License.

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Analog devices that are connected to the Analog Main Board, Analog Option
Board, 24-port ASU, Universal ASU or Peripheral cabinet do not require
an ONS Line License.

SIP User License

For every SIP device or SIP line side software agent connected to a 3300 ICP, a
SIP User License is required. SIP devices do not require a standard user or device
license. However, each SIP User License reduces the number of subsequent user
and device licenses available on the 3300 ICP by one.

System Wide Licenses

Unlike individual usage licenses, System Wide Licenses are either turned on or
turned off. The capacity of each option is not limited by the number of licenses
enabled on the system, but only whether it is allowed or not.

IP Networking
IP Networking allows multiple 3300 ICPs to connect together over a data
network. A 3300 ICP IP Networking license is either on or off, and would need
to be enabled on at least two 3300 ICP controllers to have any effect. An IP
Networking license is required on each 3300 ICP that will join into a single
network, and a Mitel solution can connect a maximum of 250 x 3300 ICP
systems together.

Tenanting
The Tenanting software option allows a system to be partitioned among a number
of tenants, and to be configured to look like a separate system to each tenant.
Up to 64 small businesses, or departments of a larger business, can share
features and capabilities of the system.
Consoles, CO trunks, and dial-in trunks can be allocated individually to each
tenant, or shared between tenants. Switching to night service can be done
centrally, or on a tenant-to-tenant basis. Calls through the system can be
blocked, so tenants can only call each other on CO trunks.

XNET
XNET allows private networking (DPNSS) functionality to be supported across the
public network via a PRI link if supported by the service provider. The license is
either on or off for any particular 3300 ICP controller. The license would need to
be enabled on at least two 3300 ICP controllers to have any effect. When using

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XNET in a hybrid deployment, i.e., the signalling is transmitted across the data
network while the voice traffic is transmitted across the public network, IP
Networking needs to be turned on for all of the relevant 3300 ICP controllers.

Voice Mail
There are three system wide voice mail licenses. When any of these licenses are
enabled, the functionality within the license becomes available to all users of
the voice mail.
Advanced Voice Mail this license will enable call recording, unified messaging
and personal contacts on the voice mail system
Hospitality Voice Mail this license will enable the voice mail to connect the
voice mail to a Property Management System
Voice Mail Networking this license allows users to send and receive messages
between all voice mail servers on the network

Compression
Compression licenses are required when compressing telephony calls that originate
or end at traditional TDM points, for instance, analog phones or PRI lines.
By installing a compression DSP module and a compression license, the 3300 ICP
will compress a call across an IP network to a compatible IP device or another
3300 ICP controller (the second 3300 controller must also have a compression
DSP module and license enabled). The compression of the call then occurs at
G729 between the 3300 controller and either the IP device or secondary 3300
controller, depending on whether the end device is capable of supporting
compression. Compression licenses are available in packs of eight channels.
This means that with eight channels enabled on the 3300 ICP controller, eight
simultaneous calls at any one time can be compressed.
The compression licenses and modules help compress calls when one or both ends
of the call are traditional telephony parts. Calls that have Mitel IP phones at both
ends, and that support compression, do not require compression licenses or modules.

Application Connectivity
When connecting various applications to the 3300 ICP, on occasion licenses are
required on the 3300 ICP to enable the application to work. This section gives
a short overview of which 3300 ICP licenses are required for which applications.
Further details will be available within the relevant Product Bulletins and
information on Mitel OnLine.

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Live Business Gateway
The Mitel Live Business Gateway is licensed on the number of Microsoft Office
Communicator 2005 clients that want to control a Mitel phone. No additional
licenses are required on the 3300 ICP.

PC to Phone
When using Communicator 2005 as a standalone soft phone, calls between
Communicator 2005 clients are sent directly between the clients using SIP across
the data network. When the Communicator 2005 clients need to call either
externally across the PSTN, or to other traditional telephones, there needs to
be a translation between SIP and traditional telephony protocols. The 3300 ICP
connects to the Microsoft Office Live Communications Server 2005 via SIP Trunks,
and allows the Communicator 2005 clients to call traditional phones, and also
receive calls from external devices.
The number of SIP channels between the 3300 ICP and the Live Communications
Server 2005 depends on the number of simultaneous calls the customer wants
to be able to support. For instance, if 500 Communicator 2005 clients are being
used, and the customer wants to be able to support 100 simultaneous calls
between those clients and non-Communicator end points, then 100 SIP Trunks
need to be licensed and programmed between the 3300 ICP and the Live
Communications Server 2005.

Mitel Mobile Extension

The Mitel Mobile Extension application requires additional device and user
licenses for the 3300 ICP. These additional licenses are required for:
The pool of outgoing lines, used to dial out to the mobile devices
For Telephone User Interface ports, used primarily to activate / de-activate
the service or to change the twinned device number
For the virtual extensions that are used to monitor the Mobile Extension
users desktop devices
A suitable number of device and user licenses are bundled with the Mobile
Extension user licenses. The number of licenses bundled with the Mobile
Extension user licenses is based on the recommendations stated in the
Mobile Extension Engineering guidelines.
These figures assume average traffic patterns, based on an average of five calls
per hour with an average duration of three minutes. Higher traffic sites may
require more outgoing lines, and if this is the case, then the subsequent number
of device and user licenses can be ordered in the normal way.

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Mitel Your Assistant
When using Your Assistant in the desk phone mode, there are no further
3300 ICP licenses required.
When using Your Assistant in Softphone mode, as well as the relevant Your
Assistant licenses, a user and device license is required on the 3300 ICP.

Mitel Teleworker Solution

When Mitel IP phones are connected to the Mitel Teleworker Solution server,
the phones appear to the 3300 ICP as a standard IP phone. This means they use
a user and device license on the 3300 ICP controller and these licenses are
ordered separately from the Teleworker Solution licenses.

Mitel Quick Conference

Mitel Quick Conference connects to the 3300 ICP via SIP Trunk channels. This
means that an equivalent number of SIP Trunk licenses are required for the
number of Quick Conference channels that are required.
The 3300 ICP SIP Trunk licenses are included with the Quick Conference licenses
when the system is ordered, and therefore do not need to be configured separately.

Mitel Customer Interaction Solutions

The majority of licenses used within the Mitel Customer Interaction Solutions are
managed by the actual applications, and not the 3300 ICP. As this document is
focused on the 3300 ICP licenses, this section will only highlight the 3300 ICP
licenses that are used.

3300 ICP ACD Licenses

Access to the ACD functionality on the 3300 ICP is controlled through the
ACD license. Each IP device that needs to be capable of ACD type functionality
(i.e., can have an ACD agent logged into it) requires an ACD license.
Therefore, all IP devices that are classified as ACD devices require a user, device
and ACD license on the system that the phone is registered against when there
is no agent logged in.
These three licenses are the only licenses required when using ACD hot desking.
If an agent visits a different location, but still wants to log on to their normal ACD
groups, they simply find an IP phone that has the ability to be used as an ACD set,
and log in as normal. The set will then establish that the agent ID is registered to
a different 3300 ICP, and attempt to connect the agent to their home system.

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Resilient ACD Devices
To make an ACD device resilient, as well as the user, device and ACD licenses on
the primary controller, further licenses are required on the secondary 3300 ICP
controller. The licenses required on the secondary controller are a device license
and an ACD license. Therefore, a resilient ACD device uses 2 x device licenses,
2 x ACD licenses and 1 x user license. When configuring and ordering resilient
ACD devices, there is a specific ACD resilient license. This license simply adds
a standard ACD license onto the secondary controller.

Mitel Intelligent Queue

The Mitel Intelligent Queue application connects to the 3300 ICP on a per port
basis. For each Intelligent Queue port that is required, the same number of device
and user licenses are also required.

Mitel ACD PhoneSet Manager and Softphone

Mitel ACD PhoneSet Manager takes control of and utilizes the voice path of a Mitel
IP phone. It therefore does not require any specific 3300 ICP licenses to work.
As the Mitel ACD Softphone application manages all the voice traffic, instead of
using a Mitel IP phone, then each soft phone client requires a device and user license.

Mitel NuPoint Messenger

Mitel NuPoint Messenger connects to the 3300 ICP via IP ports that each require
a user and device license. This means that an equivalent number of user and device
licenses are required for the number of NuPoint Messenger ports that are required.

Mitel Speech Server

Mitel Speech Server connects to the 3300 ICP via IP ports that each require a
user and device license. This means that an equivalent number of user and device
licenses are required for the number of Speech Server ports that are required.

Mitel Messaging Server

The Mitel Messaging Server connects to the 3300 ICP via IP ports that each require
a user and device license. This means that an equivalent number of user and device
licenses are required for the number of Messaging Server ports that are required.

Mitel Pricing Tool

This document outlines the licenses that are specified within the 3300 ICP.
It should be noted however, that the Mitel Pricing Tool (MPT) uses different
terminology when a sales executive is configuring a solution. The difference
can be explained by the desire to make the pricing tool as simple and

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3300 IP COMMUNICATIONS PLATFORM

Technology Primer
straightforward to use as possible. When using MPT, the sales executive is asked
to specify the number of users / devices each 3300 ICP controller will manage.
An example of the simplified questions are as follows:
What are the number of:
Desktop / Wireless users IP phone licenses?
Hot desk devices?
Hot desk users?
Resilient users?
These four questions all relate back to the device and user licenses, and ensure
the correct number of licenses are ordered for any solution. The four questions
above do not relate to new licenses on the 3300 ICP, but are there to simplify
the configuration process.

Implementation Scenarios
To further clarify the licenses required for a 3300 ICP solution, please see
the following two scenarios.

Scenario One
A customer has a single office with the following set-up:
2x

3300 ICP controllers both using a 500 device integrated core

software package the systems are networked together

400 x Resilient 5224 IP Phones split evenly across the two

3300 ICP controllers
20 x

Hot desk devices on controller A

50 x

Hot desk users on controller A

500 x Voice mail boxes on controller B

30 x

SIP Trunk channels on controller A

1x

redundant E1 / T1 link

10 x

Teleworker Solution phones in addition to the 400 phones

in the office on controller A

10 x

Mobile Extension users average traffic on controller A

40 x

Your Assistant desktop users on controller B

20 x

Your Assistant Softphone users on controller B

50 x

ACD agents 30 will use a 5224 IP Phone and 20 will use

an ACD Softphone all on controller B

12 x

Quick Conference channels on controller A

3300 IP COMMUNICATIONS PLATFORM

15

Technology Primer
Contact Center applications with:
20 x

ACD Softphone on controller B

10 x

port Intelligent Queue server on controller B

Live Communications Server 2005 with 50 x PC to Phone Communicator 2005

software agents with a requirement for 15 simultaneous calls on controller A
The total number of 3300 ICP licenses required on each controller is as follows:

16

License type

Number
of licenses

Information

IP Networking

IP Networking for both controllers

Device license

895

445 on controller A, 400 for resilient

desk phones, 10 for Teleworker Solution
sets, 20 for hot desk devices
15 for Mobile Extension
450 on controller B, 400 for resilient
desk phones, 20 for ACD Softphone
20 for Your Assistant Softphone, 10 for IQ

User license

545

295 for controller A, 200 for desk phones

20 for hot desk devices, 50 for hot desk
users, 10 for Teleworker Solution phones
15 for Mobile Extension
250 for controller B, 200 for desk phones
20 for Your Assistant Softphone
20 for ACD Softphone and 10 for IQ

ACD licenses

50

All on controller B, 20 will be used

with ACD Softphone and 30 will be used
on desktop sets

SIP Trunk
licenses

57

All on controller A, 30 for SIP Trunk

connection 12 for Quick Conference
15 for connectivity to LCS for PC to
phone calls

Voice mailbox
licenses

500

500 voice mail licenses on controller B

for the relevant users

Network link
license

1 each for controllers A and B

to support the redundant link

3300 IP COMMUNICATIONS PLATFORM

Technology Primer
The licenses noted above are the licenses that will need to be enabled on the
3300 ICP controllers. The licenses ordered using MPT are different for the
following reasons:
MPT uses questions about the type of usage to automatically create the correct
number of licenses. For instance, 400 resilient desktop phones will order 400 user
license and 800 device licenses
In many examples, marketing packages are created that hide the underlying
license until it is enabled by the AMC. For instance, ordering a Mobile Extension
application will place the user and device licenses into the AMC, but they will
not be seen as part of the order
The core software packages contain a certain number of licenses. For instance,
when the customer orders 500 voice mail boxes, the resulting MPT configuration
will only order 492 because eight licenses are included in the core package

Scenario Two
A customer has a multi-site solution.
The head office has the following configuration:
1x

3300 ICP controller using the 200 device integrated core

software package

100 x 5340 IP Phones

100 x voice mail boxes
15 x

ONS phones

1x

E1 / T1 link

100 x Your Assistant desktop

IP Networking to the branch office
Mitel Live Business Gateway supporting Microsoft Communicator 2005
management of desktop phones
The branch office has the following configuration:
1x

3300 ICP controller using the 64 device Gateway Core

software package

20 x

5224 IP phones

20 x

Hot desk devices

100 x Hot desk users

20 x

Voice mail boxes

IP Networking to the head office

3300 IP COMMUNICATIONS PLATFORM

17

Technology Primer
The total number of 3300 ICP licenses required on each controller is as follows:

License type

Number
of licenses

Information

IP Networking

Required for the

head office

Device license

140

100 for the head office

40 for the branch office

User license

240

100 for the head office

140 for the branch office

ONS license

11

11 for head office

(4 are connected to the
AMB card which does
not need a ONS license)

Voice mail box license

120

100 for the head office

20 for the branch office

Network link license

For the head office

The licenses noted above are the licenses that will need to be enabled on the
3300 ICP controllers. The licenses ordered using MPT are different for the
following reasons:
MPT uses questions about the type of usage to automatically create the correct
number of licenses. For instance, 20 hot desk devices and 100 hot desk users at the
branch office will enable 120 user licenses and 20 device licenses for the branch office
The core software packages contain a certain number of licenses. For instance,
when the customer orders 100 voice mailboxes for the head office, the resulting
MPT configuration will only order 92 licenses because eight licenses are included
in the core package that is used at the head office. Equally, only one IP Networking
option will be ordered, as the branch office core software package already includes
IP Networking

18

3300 IP COMMUNICATIONS PLATFORM

Technology Primer
Glossary
E1 / T1
ISDN
ISDN30
NSU
DPNSS
SIP
ACD
G711
G729

3300 IP COMMUNICATIONS PLATFORM

A connection standard offering 24 or 30 channels of digital connectivity

Integrated Services Digital Network
A 30 channel digital interface typically used to connect systems to the
public network or to connect PBXs together to create private networks
Universal Network Services Unit used to connect the 3300 ICP
Controller to an ISDN30 connection
Digital Private Networking Signaling System. An ISDN30 protocol that
is used predominantly in the UK to network PBXs together
Session Initiation Protocol
Automatic Call Distribution
The ITU protocol for transmitting Voice over IP using 64k of bandwidth
The ITU protocol for transmitting Voice over IP using 8k of bandwidth

19

Technology Primer

Companies dont make decisions, people do. That is why Mitel is leading the
way toward a new and more personalized approach to communications for
enterprise and small business. Our innovative solutions, applications and
desktop appliances enable you to access, process and control your
communications and information naturally, simply and efficiently.
Our solutions allow you to collaborate over distance and time and to interact
with your customers, colleagues and partners as never before. By combining
the power of voice, data and video over converged high speed networks,
Mitel provides you with flexible and personalized tools that let you leverage
the latest advances for personal and organizational advantage.

www.mitel.com

North America
Tel: (613) 592 2122
Fax: 1 800 648 3579

Latin America
Tel: +52 (55) 5261 4700
Fax: +52 (55) 5261 4700

UK
Tel: +44 (0)1291 430000
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France
Tel: +33 (0)1 61 37 00 90
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Benelux
Tel: +31 (0)30 85 00 030
Fax: +31 (0)30 85 00 031

Italy
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Fax: +39 02 21302333

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Tel: +49 (0)211 5206480
Fax: +49 (0)211 52064899

Portugal and Spain

Tel: +34 91 490 5300
Fax: +34 91 490 5301

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Fax: +971 4 3915288

South Africa
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Fax: +27 11 275 2899

Asia-Pacific
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Fax: +852 2508 9232

South Pacific
Tel: +61 2 9023 9500
Fax: +61 2 9023 9501

THIS DOCUMENT IS PROVIDED TO YOU FOR INFORMATIONAL PURPOSES ONLY. The information furnished in this document, believed by Mitel to be accurate as of the
date of its publication, is subject to change without notice. Mitel assumes no responsibility for any errors or omissions in this document and shall have no obligation to
you as a result of having made this document available to you or based upon the information it contains.
M MITEL (design) is a registered trademark of Mitel Networks Corporation. All other products and services are the registered trademarks of their respective holders.
Copyright 2006, Mitel Networks Corporation. All Rights Reserved.

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