Human Resources Revision Questions & Summary

1 What are the main objectives of HRM?

2 Describe Maslow’s classification of needs and how they are satisfied

through employment.

3 Describe three strategies that could be employed to increase employee

motivation.

4 Describe how the structure of the workforce has changed in recent years.

5 Describe the growing importance of women at work, and identify the issues
that HRM are having to face.

6 What problems have been presented to firms who have reduced their core
workforce?

7 Describe the importance of good human resource planning.

8 Describe the five main roles that the HRM department plays within the
organisation.

9 Identify the first three stages in the recruitment process.

10 Describe the advantages and disadvantages for both internal and external
recruitment.

11 Explain what procedures are involved in the selection process.

12 Identify and describe the different methods of training available to the

organisation.

13 Describe the benefits of a staff development policy.

14 Identify the main institutions involved in employee relations.

15 Describe the stages in the employee relations process.

16 Identify the main methods of industrial action.

17 Identify two methods for the successful management of employee relations.

18 Identify and describe the major pieces of legislation that concern HRM
departments.

Higher Grade Business Management Knox Academy

The summary is on the other side.
At the end of this unit you should know the following:

 The main elements of HRM are:

a) Recruitment and Selection using Internal and External
sources
b) Staff Training and Development
c) Maintenance of Personnel Information and Records
d) Terms and Conditions of employment
e) Monitoring of HRM Procedures throughout the organisation
including Grievances and Discipline
f) The legal requirements of Health & Safety, Employment
and Equal Opportunities legislation

 Employee Relations refers to the interrelationship between

employees and employers. These relationships are managed through
local and national agreements, Trade Unions and Works Councils.

 There has been a change in the way employers use and employ staff,
with greater use of part-time and casual staff and the establishment
of a core workforce.

 For successful Recruitment and Selection the following should be used:

a) Job Analysis
b) Job Description
c) Person Specification
d) Application Forms
e) Interviews
f) Aptitude Tests
g) Psychometric Tests

 The importance and reasons for Staff Training and Development,

including the flexibility of the workforce and upgrading of skills.

 The different methods of training available such as Induction, On-

the-job, Off-the-job training and Staff Development.

 The Costs and Benefits to the organisation of Training and

Development.

 The main institutions involved in employee relations include

ACAS, the various employers associations and Trade Unions.

 The process involved in Employee Relations of Negotiation,

Consultation and Arbitration.

 The management of Employee Relations through instruments such as

Works Councils.

Keep studying for your NAB and final exam.

Remember to practise past paper questions and ask for help in difficult
areas.
Higher Grade Business Management Knox Academy
Higher Grade Business Management Knox Academy