Ian P.

Rogers
59 Gordon Road, Ealing, London, W5 2AL | 07970681315 | ian.rogers@thisiscloudy.com

IT / System Manager
Delivering Excellence with a Focus on Quality & Customer Service
Influential IT Professional Resolving Critical Issues - While Exceeding Performance & Objectives
IT Team Mentor – Innovative Leader – Productivity & Client Satisfaction Driver
STRATEGIC, OPERATIONAL & KPI PERFORMANCE

Incorporation of Single sign-on reducing
password related support incidents and
more-efficient authentication processes.
Implementation of a enterprise IT automation
system with engaging end users, which
reduced manual processes by 90%

Telephony

Major improvements to business collaboration
with the introduction of Office 365 with
guaranteed 99.9% uptime.

KPI's IT Systems Team
Dec-15

97%

Nov-15
Oct-15
Dec-15

Email

75% reduction in server estate with
virtualisation; adding redundancy, transition of
legacy systems and preparing for organic
growth.

Nov-15

Document
Management

Dec-15

Oct-15
Nov-15
Oct-15

Exceeding Business Agreed System Availability Of 97%
On Average By 2.9%

Leadership Acumen:
Enterprise Architecture Strategy – Cloud Architectures – Vendor Negotiation – Data Centre Management
Project Management – IT Service Management – Cost Control – Client Relations
Team Building – IT Operations – Risk & Change Management – IT Budgets – Failover Solutions – Dashboard
Systems – Ticketing Systems – Outsourcing – Transformation – Product Development – Quality Control
MANAGEMENT HISTORY
IT Systems Manager
IT Network Manager
IT Manager
IT Manager (Part Time)

STRATEGIC, OPERATIONAL & KPI PERFORMANCE
University of West London, 2012 – Present
STRATEGIC, OPERATIONAL & KPI PERFORMANCE
Stretford Grammar School, 2009 - 2012

y Manager

Offerton High School, 2008 - 2009
Marple Hall High School, 2005

STRATEGIC, OPERATIONAL & KPI PERFORMANCE
Technical Knowledge:
STRATEGIC, OPERATIONAL & KPI PERFORMANCE
Windows and Mac OSX Client/ Server Operating Systems - SaaS – IaaS - PaaS – System Center Suite
HISTORY
Exchange Email Server –MANAGEMENT
Hyper V – SharePoint
Server – IIS – DNS – DHCP
MANAGEMENT
HISTORY
ADFS – Office 365 – Power BI – PowerShell
– Azure – VMWare
– Microsoft SQL Server – MacAfee, Forefront &
Sophos EPO Server – Transformation – Symantec Backup Exec, 3PAR, EqualLogic and EMC SAN Storage
Dell and HP Client/Server Systems – TCP/ IP – Subnetting - Visual Studio

EDUCATION AND TRAINING
Leadership and Managing Performance

University of West London (Internal), 2016

Data Protection Act Training

University of West London (Internal), 2015

TOGAF

Knowledge Academy, Foundation & Practitioner 2015

Customer Service Training

University of West London (Internal), 2014

ITIL
Appraisal Training

Knowledge Academy,
MANAGEMENT
HISTORY Foundation 2014
University of West London (Internal), 2014

Leadership and Management

University of West London (Internal), 2014

PRINCE2

Knowledge Academy, Foundation & Practitioner 2011

Computer and Network Technologies

Manchester Metropolitan University, 2:2 2004 - 2007

AVCE ICT

Ridge Danyers College, B B 2000 - 2002
EDUCATION
EDUCATION
EDUCATION

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