Running head: EMPLOYABILITY SKILLS

Employability Skills

Submitted by:
Student ID:
Tutors Name:
Date:

Employability Skills

Table of Contents
1.

Action Plan.........................................................................................................................3

2.

Reflective Essay.................................................................................................................4
2.1

Barriers in team members............................................................................................5

2.2

Verbal Communication training..................................................................................5

3.

Broken communication in meetings...................................................................................6

4.

Presenting in front of team members.................................................................................6

5.

Interview at workplace.......................................................................................................6

6.

Consequences.....................................................................................................................8

7.

Solutions.............................................................................................................................8

8.

Role- playing activity.........................................................................................................8

Employability Skills

1.

Action Plan
Peaceful hotel is one of the largest hotel in London it is best hotel to stay with for
business and leisure guests has it operates 350 rooms. Recently the hotel has hired a
new owner who is mainly concerned with the business operations. It has been discovered that
there are some issues within the company. Also job dissatisfaction is another reason for

high staff turnover. This is because of lack of communication between management and
the operations because of which unnecessary problem and stress on the employee is
created.
Employee turnover becomes problem at the point where it starts to have negative impact
on the organisation's performance. And also depends on the type of labour market it is
operating, i.e. whether it is easy to find new employees and at little cost. the new owner
has hired 40 interns and created a team to organize a training plan in order to resolve
the issues of the employees.

the seven sessions for training plan will help to enhance communication between employees
and managers for successful, competitive and enhanced performance of an organization. The
proper training for verbal communication will influence individuals, persuade others and
provide profitable feedback. One can inspire, motivate and encourage the staff, employees
and other people around you by conveying the ideas more efficiently. The training in verbal
communication will improve the attitudes, ethics, behaviour and professionalism towards any
sector.
Verbal communication training will also help individuals to understand ethical and
legal responsibilities according to their profession. The effective training will help people in
understanding the problems of anyone and after that give solutions in such a way that
effectively understand by recipient. The main goal of this action plan is to conduct a
successful training for verbal communication and its significance in schools or in workplaces.

Employability Skills

In order to accomplish these action plans, below steps would be considered (Ng & Bradac,
1993).

A brief discussion about verbal communication.

After the discussion and effective meeting regarding verbal communication, our team

will conduct verbal communication training.

We will interview people in order to find out why individuals struggle to
communicate effectively in various circumstances. For example in schools or in

workplaces (Zhang, 2014).

We will develop the tasks which will help us in certain situations where it is essential

to have verbal communication such as: role play

After that we will schedule the meeting to re-examine the action plan of verbal
communication.

2.

Reflective Essay
Why we learn about Verbal Communication? I often hear this question in my
academic level and sometimes I ask this question to myself. Anyway, I am reflecting my
feeling towards this lesson as i have gone through my studies and found out that
communication is basically an exchange of ideas, thought and information by means of nonverbal and verbal (Brindley & Reynolds, 2011).
As I have seen that communication is no doubt one of the important skills to groom
someones personality. And to communicate clearly and effectively in our own environment
may appear to be challenging enough in my perspective. Communication is not just about
conversation, throughout my studies i have analyzed that it is a process and it has numerous
viewpoints to it. If i talk about verbal communication to be more effective, then it is essential
to have good listening skills. If I am being the person who doesnt look interested then my
concerns, sharing information and feelings to express will be difficult. Good and active
listening can lead me to proper understand the message (Gunter, 2012). But poor listening

Employability Skills

will create a barrier in communication. Therefore when i have the proper listening and talking
skills then it will be very beneficial for me in any role whether in the workplace or any near
surroundings.

2.1

Barriers in team members

Absence of discussions is a barrier for building an effective team. As me and my group

members have surveyed in workplaces where we found out that usually team member are
sitting quietly in meetings (Ng & Bradac, 1993). In my opinion team members must not sit
quietly in team meetings, instead they should speak their heart out. One must participate
willingly. As per my studies I have evaluated that debates are the imperative methods and
must be implemented on every scheduled meetings. Each team member must actively
participate while making decisions. I would suggest that colleague dont attend meetings only
for fun and what I would say that they must come with preparations.
Barrier of poor communication in team building: I have analyzed that team members
while communicating their ideas and unorganized thoughts creates confusions and
misunderstanding which in result reduce the productivity. I would suggest that one must
never use lewd remarks or derogatory statement in office. And if I ask them for reliability
then to communicate via email is the better approach (Zhang, 2014).

2.2

Verbal Communication training

While doing survey I met with the team leader Fred who always gets failed in doing

verbal communication with the team members. I revealed out that he was not able of proper
verbal communication. I analyzed that he usually mumbled the orders and he screamed when
employees couldnt performed properly. The team members feel fear working under Fred as

Employability Skills

they cannot understand his message. So in order to improve the verbal communications, me
and my team members decided to arrange a short training for the team leaders and members.

3.

Broken Communication In Meetings

In meetings the team members feel that the meeting is the most boring activity in
organization. I believe that the team leader and members must do rehearsing while
communicating each other to upgrade the weakest focuses in meetings. I have asked every
employee to share responsibility which delivers results. And in order to make meeting
affective or interesting I have asked everyone to argue on the topic of the meeting. This
practice of training will make my team into circumstances which will build new kind of
verbal communications (Brindley & Reynolds, 2011).

4.

Presenting In Front Of Team Members

Skills of presentation enhance confidence in a person. And I would ask every team
member to give a small presentation while standing at the front. This confidence will allow
my team to share creative thoughts. Yes, sometimes I myself need to learn the verbal
communication skills while confidently presenting in front. I just want my team members to
have the capacity to come to the heart of the matter and share their vital thoughts in front of
everyone (Gunter, 2012).

Employability Skills

5.

Interview At Workplace
I went to the organization and conducted an interview with that employee who was a
team leader in profession. My purpose of this interview was to:
To find out the communication challenges confronted by team members
How would I solve these communication challenges?
I will provide my recommendations to the challenges faced in the workplace.
In the wake of leading the meetings I discovered that what I had mulled over in class
applies to genuine circumstances, so I can say my studies are pertinent to what is going on in
the business field (Zhang, 2014). It has been investigated that Language and inability to selfreveal are a noteworthy wellspring of correspondence breakdown and ought to be overcome
rapidly to stay away from further misconstruing and low efficiency for the association.
Associations ought to take additional concern if the correspondence is poor as this will just
result in the association enduring if the labourers are not ready to convey viably.
My three interviewees are as follows:

Interviewee
My first interviewee lives up to expectations in an auto deals firm. He is an automobile deals
chief and manages distinctive gatherings of societies at his working environment.

Challenges
Language Barrier- He confronted troubles in comprehension the accent of his kindred
laborers as they are of Kiwi foundation and he is of Indian foundation.

Employability Skills

Lack of Expertise Knowledge - A few employees discovered troubles to impart the elements
of the auto to customers to a suitable standard (Brindley & Reynolds, 2011).

Consequences
Customer's necessities were not satisfied as the messages were not exchanged viably.
Messages were translated in an alternate manner. Along these lines there was misconception
correspondence as a consequence of distinctive society foundations.
Offers of auto of the organization can be lessened as a disappointment of poor
correspondence being passed (Gunter, 2012).

6.

Solutions
Interviewee 1 understood this correspondence obstruction through becoming more
acquainted with his kindred specialists. This was done through setting occasions where all
specialists got a chance to blend and blend and see one another's way of life qualities,
dispositions and method for living. Amid these occasions, he enhanced his correspondence
style and too expanded his self-assurance (Ng & Bradac, 1993).
Interviewee 1 set up instructional courses for his laborers to build their insight and
aptitude in offering autos.

7.

Role- playing activity

The circumstance is that the new employee has been peaceful over the recent weeks,
yet today she talks up and has a recommendation to help expand profitability (Brindley &
Reynolds, 2011). It is not a reasonable thought and the result fluctuates:

Employability Skills

The "nay-sayer" partners express how the thought would never function. Some say
why it would not work and some significantly laugh at the very thought. One individual may
even say how imbecilic of a thought that was. "She must be new."
The sympathetic "encouragers" recognize the thought by gesturing heads and making
remarks, for example, "Yes, that may expand profitability. What's more, here's another
thought." No one puts down the thought or makes her vibe imbecilic. Rather they attempt to
expand on what she has said. As they sit and conceptualize, maybe, as a group, they can think
of a stunningly better arrangement (Gunter, 2012). Question the pretending with the class
talking about which gathering of individuals they would rather be working with. (The
educator encourages the dialog displaying the Good Communication Skills.)

Employability Skills

10

References
Brindley, P. G., & Reynolds, S. F. (2011). Improving verbal communication in critical care
medicine. Journal of critical care, 26(2), 155-159.
Gunter, T. C. (2012, November). Gesture-speech integration: some examples of how gestures
impact our verbal communication. In Colloquium.
Ng, S. H., & Bradac, J. J. (1993). Power in language: Verbal communication and social
influence. Sage Publications, Inc.
Zhang, D. (2014). The Non-verbal Communication in English Classroom Teaching.