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DOCUMENT
ORACLE INTEGRATION:
BROWSER BASED UI - POC
MAY 2012: 100 DAY COMMITMENT
2010 RightNow Technologies. All rights reserved. RightNow and RightNow logo are trademarks
of RightNow Technologies Inc. All other trademarks are the property of their respective owners.
www.rightnow.com
CONTENTS
1 DOCUMENT HISTORY............................................................................................................3
2 CONTRIBUTORS..................................................................................................................... 3
3 PROJECT DESCRIPTION........................................................................................................3
4 BUSINESS JUSTIFICATION....................................................................................................3
5 EXISTING CUSTOMER REQUESTS & CURRENT DEALS.....................................................4
6 BUSINESS REQUIREMENTS..................................................................................................4
7 KEY USER/BUYER PERSONAS..............................................................................................5
8 BUSINESS USE CASES.......................................................................................................... 5
9 COMPETITIVE ANALYSIS AND DIFFERENTIATION...............................................................6
10 PROFESSIONAL SERVICES/HOSTING CONSIDERATIONS...............................................6
11 SECURITY CONSIDERATIONS.............................................................................................6
12 COMPATIBILITY REQUIREMENTS.......................................................................................6
13 PRICING/PACKAGING CONSIDERATIONS..........................................................................6
14 BI/LICENSE COMPLIANCE REPORTING AND TRACKING REQUIREMENTS....................6
15 OTHER CONSIDERATIONS..................................................................................................6
APPENDIX A APPROVAL SIGNATURES....................................................................................6
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1 DOCUMENT HISTORY
Date
Version
Author
Description
2/23/12
1.0
Susie Boyer
Initial Draft
Kent Swartz
2/28/12
1.1
2 CONTRIBUTORS
Name
Title/Role
Susie Boyer
Product Manager
Kent Swartz
Product Manager
Mark Ericson
Product Manager
Christopher Patterson
Product Manager
Bill Scott
Development Lead
Jared Bratsky
Development Lead
Security Lead
3 PROJECT DESCRIPTION
This project is to investigate, via the creation of a prototype, the implementation approaches and
feasibility of adding an ADF/Fusion UI atop the RightNow application servers.
4 BUSINESS JUSTIFICATION
The following are the short prioritized list of top business objectives:
1. Address complaints of .NET framework
a. .NET SmartClient is hard to explain and position as a Cloud Platform.
RightNow Technologies, Inc. Company Confidential
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2.
3.
4.
5.
6.
Enhancement Request/Details
Tivo
Zynga
Username:
Angela
Ramsammy
6 BUSINESS REQUIREMENTS
The following is a list of top business requirements:
1. Prove it is possible to build a Fusion ADF browser UI on top of the RightNow
application
a. The proof of concept will leverage the Fusion UIs technologies,
invoking a model layer running on RightNow servers
b. The proof of concept will leverage both ADF and the Fusion guidelines
within ADF (i.e. UI Shell)
2. Identify gaps
RightNow Technologies, Inc. Company Confidential
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page 5 of 7
CRM_FUORS_Create
Contact_PUC.docx
CRM_FUORS_Create
Incident _PUC.docx
CRM_FUORS_View
Incident List_PUC.docx
CRM_FUORS_View
Contact List_PUC.doc
11 SECURITY CONSIDERATIONS
N/A due to this only being a prototype
12 COMPATIBILITY REQUIREMENTS
N/A due to this only being a prototype
13 PRICING/PACKAGING CONSIDERATIONS
N/A due to this only being a prototype
RightNow Technologies, Inc. Company Confidential
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15 OTHER CONSIDERATIONS
None
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