Todd R.

Heppner
Anthem, AZ 85086
(602) 622-1134
trheppner@gmail.com
https://www.linkedin.com/in/toddheppner

Summary
I am a Training Manager passionate about learning, and knowledgeable about theories and methods
used in designing, developing, and delivering successful training programs and adult learning concepts.
To brainstorm and collaborate on any of these perspectives, call me at (602) 622-1134.

Highlights

18+ years of management

ADDIE
Rapid Instructional Design
Classroom, blended learning and
interactive distance learning

Kirkpatrick 4 Levels of Evaluation

10+ years of training and instructional
design
MS Office proficient

Accomplishments

Association for Talent Development member since 2009

Chief Learning Officer Magazine Business Intelligence Board Member since 2010
Human Capital Media Executive Research Board Member since 2013
Talent Magazine Human Capital Executive Research Board member since 2014
Workforce Magazine Business Intelligence Board member since 2015
Certified by Institute of Police Technology and Management as a Police Traffic Laser/Radar
Instructor August 2014

Experience
Training Manager
Jan 2009 - Current
American Traffic Solutions, Inc.
Mesa, AZ
Implemented a Training Vision that develops and delivers high quality training that reduces expense,
increases agility, raises performance, and ensures compliance and alignment with Corporate Strategy.
RESPONSIBILITIES:
As Training Manager I lead a team of professional trainers that provide training on soft skills, customer
service, operations, compliance, software, and hardware delivering 175+ training events each year.
I am accountable for scheduling, budget, applying task to talent, team development and coaching, and
strategic vision.
I optimized and continuously improved team operations: work assignments; production flow
schedules; collateral and support output; and tools and equipment management and utilization.

Todd R. Heppner
Anthem, AZ 85086
(602) 622-1134
trheppner@gmail.com
https://www.linkedin.com/in/toddheppner

I optimized and continuously improved expectations by providing learning solutions not simply
training.
I drive relationships with Senior Leadership to influence training value and to drive training objective
development for future goals.
Proficient use of Microsoft Office (Outlook, Excel, Word, PowerPoint), Visio, Adobe Presenter, SnagIt,
Webinar applications (WebEx and GoTo); managed designers using Adobe eLearning Suite primarily
Captivate; and managing team members located in Arizona and Iowa.
ACHIEVEMENTS:
To increase profitability, scalability, and agility; implemented flipped classroom, social learning,
gamification, blended learning and eLearning to increase reach, deepen learning for todays adult
learners, and to reduce travel expense by >50%.
To prevent revenue leakage, I developed contract language to institute boundaries around training
events.
Representative
Wells Fargo Bank
Phone banker for credit card customers

Oct 2008 Jan 2009

Phoenix, AZ

Business Training Consultant

Jan 2004 Mar 2008
Wells Fargo Bank
Beaverton, OR
Developed and delivered training programs to support Home Equity Loan Processing and
Fulfillment functions.
Ran classes that were 2 or 4 weeks in length in addition to performance coaching sessions in
side-by-side sessions.
Sales and Service Conference Winner
Building Emergency Coordinator for 1400+ employees

Education
Concordia College
Moorhead, MN

1986
Business