Inglês e Português - Versão Resumida Volume 2

1
Verso resumida, 2012
SOFTWARE E SERVIOS DE TI:

A Indstria Brasileira em Perspectiva
Short version, 2012
SOFTWARE AND IT SERVICES:

The Brazilian Industry in Perspective
Observatrio SOFTEX
The Brazilian Association for the Promotion of Brazilian

Software Excellence SOFTEX
Associao para Promoo da Excelncia do
Software Brasileiro SOFTEX
President / Presidente: Rubn Delgado
CEO
Arnaldo Bacha de Almeida
Board of directors / Diretoria
Translation into English / Traduo para o ingls

Jeffrey Hoff
Special acknowledgements / Reconhecimento especial
Business Development / Mercado: Djalma Petit
Supporters / Apoio financeiro
Education and Innovation / Capacitao e Inovao:

John Lemos Forman
Brazilian Ministry of Science, Technology and Innovation

(MCTI) / Ministrio da Cincia, Tecnologia e Inovao (MCTI)
Quality and Competitiveness / Qualidade e Competitividade:

Jos Antonio Antonioni
Financing Agency for Projects and Studies (FINEP) /

Financiadora de Estudos e Projetos (FINEP)
Observatrio SOFTEX
Technical cooperation / Cooperao tcnica
Manager, chief technician and editor / Gerente, responsvel

tcnica e editora: Virgnia Costa Duarte
The Brazilian Institute of Geography and Statistics (IBGE) /

Instituto Brasileiro de Geografia e Estatstica (IBGE)
Collaborators / Colaboradores
Rebeca Bulhes Bertoni, Natlia Madeira Santana,
Renan Cipriano da Cunha
Copyright 2012 SOFTEX
Technical Staff / Equipe tcnica
All rights reserved by Associao para Promoo da Excelncia do Software
Antonio Carlos Diegues Jr., Jos Eduardo de Salles

Roselino Jr., Luis Marcio Spinosa, Paulo Roberto de C. Villela,
Teresa Cristina Mendes Machado
Brasileiro SOFTEX
Todos os direitos reservados Associao para Promoo da Excelncia do
Software Brasileiro SOFTEX
Revision and proofreading / Reviso e Copidesque

Observatrio SOFTEX
Graphic design and page layout / Projeto grfico
e diagramao: Serifa Conhecimento e Comunicao
Printed in Brazil / Impresso no Brasil
Summary
4
Presentation
About SOFTEX / About SOFTEX Observatory
Part 1 The Brazilian Software and IT Services Industry BISS
35
Part 2 Software and IT Services as a Secondary Activity for Companies NBISS
45
Part 3 Training and Competencies for the Software and IT Services Sector
65
Part 4 Brazil in Numbers
Sumrio
4
Apresentao
Conhea a SOFTEX / Conhea o Observatrio SOFTEX
Parte 1 A Indstria Brasileira de Software e Servios de TI IBSS
35
Parte 2 Software e Servios de TI como Atividade Secundria de Empresas NIBSS
45
Parte 3 Capacitao e Competncias para o Setor de Software e Servios de TI
65
Parte 4 O Brasil em Nmeros
Rubn Delgado
President
Presentation
Apresentao
This document presents data from official sources about software and IT Services provided in
Brazil. These and many other data were compiled and analyzed by the SOFTEX Observatory,
the study and research unit of the Association for the Promotion of Brazilian Software Excellence
(SOFTEX), and are part of volume 2 of the publication Software and IT Services: the Brazilian
Industry in Perspective, which will be released briefly.
Neste documento, apresentam-se dados de fontes oficiais sobre as atividades de software e

servios de TI realizadas no Brasil. Esses e muitos outros dados foram compilados e analisados
pelo Observatrio SOFTEX, unidade de estudos e pesquisas da Associao para Promoo da
Excelncia do Software Brasileiro - SOFTEX, e faro parte do volume 2 da Publicao Software
e Servios de TI: A Indstria Brasileira em Perspectiva, a ser lanado em breve.
Over the past 20 years, the Brazilian Software and IT Services Industry (BISS) has grown at
high rates, above those of the Brazilian GNP. It is a highly diversified industry, with mature and
high-complexity products, solutions and services that are tested and approved by the market
and designed for a wide variety of economic sectors: finance, telecommunications, business
management, healthcare, education, entertainment, agribusiness and others.
Durante os ltimos vinte anos, a Indstria Brasileira de Software e Servios de TI (IBSS)

vem crescendo a taxas elevadas, superiores s do PIB nacional. Trata-se de uma indstria
altamente diversificada, com produtos, solues e servios maduros e de alta complexidade,
testados e aprovados pelo mercado e direcionados para os mais variados setores e segmentos
econmicos: finanas, telecomunicaes, gesto empresarial, sade, educao, entretenimento,
agronegcios, etc.
The Brazilian economy has grown at high rates. Brazil is now the worlds sixth largest economy
and the largest in Latin America. It has a significant industrial park, and counts on the presence of
global companies and a national educational network of high capillarity that is distributed through
all of its states. It has a stable political environment, friendly international relations, abundant
natural resources, an expressive population, a will to grow and all of the conditions needed to
achieve a place of even greater importance in the global scenario.
Much of Brazils strength today is due to the use of IT. The Brazilian software and IT services
industry contributes decisively to increasing competitiveness in advanced economic sectors,
which are increasingly sophisticated and based on complex and bold solutions. It still has much
to contribute.
Arnaldo Bacha
CEO
A economia brasileira tambm cresce a taxas elevadas. O Brasil hoje a 6a economia do mundo
e a 1a economia da Amrica Latina. Possui um parque industrial significativo, conta com a
presena de empresas globais e com rede nacional de ensino de alta capilaridade, que se distribui
por todos os seus estados. Mantm um ambiente poltico estvel e relaes internacionais
amistosas, possui recursos naturais abundantes, populao expressiva, vontade de crescer e
condies plenas para galgar um lugar ainda de maior relevncia no cenrio global.
Se o Brasil hoje a potncia que , muito se deve ao uso da TI. A IBSS contribuiu de modo
decisivo para o aumento da competitividade de setores econmicos de ponta, cada vez mais
sofisticados e sedentos de solues complexas e arrojadas. E tem muito ainda a contribuir.
Precisely because of their ability to improve processes, guarantee efficiency and productivity
gains, software and IT services activities are considered to be strategic by the Brazilian
government. In this way, various public policies are aimed at creating the conditions needed
funding, personnel training, fiscal incentives and those for innovation and exports to strengthen
and consolidate local industry.
Justamente pela sua capacidade para melhorar processos, garantir eficincia e ganhos de
produtividade, as atividades de software e servios de TI so tidas como estratgicas pelo governo
brasileiro. Dessa forma, polticas pblicas diversas tratam de criar as condies necessrias
funding, capacitao de pessoal, incentivos inovao, exportao e incentivos fiscais diversos
- para o fortalecimento e a consolidao da indstria local.
A significant portion of the sector is still focused on serving domestic needs. This is because of
the strong attraction exercised by the Brazilian market, which has many good opportunities and
due to the large territorial size of the country, which encompasses nearly 50% of all of continental
South America. But there is no doubt: we have products, services, solutions and competencies
that are state of the art on a global level.
A nossa indstria ainda concentra parcela significativa dos seus esforos no atendimento de
necessidades internas. Isso ocorre em virtude da forte atratividade exercida pelo mercado
brasileiro, pleno de boas oportunidades, e em razo da grande extenso territorial do pas, quase
50% de todo o continente sul-americano. Mas no h dvidas: dispomos de produtos, servios,
solues e competncias no estado da arte. Estamos, portanto, em condies de nos posicionar
de modo muito atrativo para o cliente no mercado global. Conhea a nossa marca, consulte as
nossas empresas, teste as solues Brasil IT+. Comprove o nosso talento.
We are, therefore, prepared to position ourselves in a very attractive manner for clients worldwide.
Get to know our brand, consult our companies, test the Brasil IT+ solutions. Discover our talent.
Djalma Petit
Business Development
John Lemos Forman

Education and Innovation
Jose Antonio Antonioni

Quality and Competitiveness
Conhea a SOFTEX
About SOFTEX
The Brazilian Association for the Promotion of Brazilian Software Excellence (SOFTEX) is a private not-for-profit entity
that promotes the improvement of competitiveness of the
Brazilian software and IT services industry. It manages the
Brazilian Software Exports Promotion Program,Programa
SOFTEX, which is a priority of the Ministry of Science, Technology and Innovation.
A Associao para Promoo da Excelncia do Software Brasileiro SOFTEX - uma entidade de direito privado, sem
fins lucrativos, que desenvolve aes para promover a melhoria da competitividade da indstria brasileira de software
e servios de TI. gestora do Programa para Promoo da
Exportao do Software Brasileiro Programa SOFTEX, considerado programa prioritrio pelo Ministrio da Cincia, Tecnologia e Inovao (MCTI).
Since its creation in 1996, SOFTEX has been expanding its

range of activities and contributing in a significant way to the
competitive insertion of Brazil in the global economy. It has
programs and activities in the following fields: innovation,
competitiveness and business alliances; finance; the generation of business in Brazil and abroad,quality, training and education; and business articulation and intelligence.
Desde a sua criao, em 1996, a SOFTEX vem ampliando

a sua rea de atuao e contribuindo de maneira significativa para o desenvolvimento socioeconmico brasileiro e
para a insero competitiva do pas na economia mundial.
Atualmente, mantm programas e aes nas seguintes
reas: inovao; competitividade e alianas empresariais;
financiamento; gerao de negcios no Brasil e no exterior;
qualidade; capacitao e ensino; articulao e inteligncia de
negcios.
The SOFTEX System is composed of SOFTEX and the network of regional agentes who are distributed through 23
Brazilian cities and 13 states. It has more than 2 thousand
associated companies.
O Sistema SOFTEX composto pela SOFTEX e pela rede de

Agentes Regionais, distribudos por 23 cidades em 13 estados brasileiros, que contam com mais de 2 mil empresas
associadas.
About
SOFTEX Observatory
Conhea o Observatrio
SOFTEX
The SOFTEX Observatory is the research and study unit of

SOFTEX.The Observatory is responsible for collecting, organizing,
analyzing and promoting data and information about software and
IT services activities conducted in Brazil. It also proposes, applies
and disseminates new concepts and methodologies for studies,
interacts with universities and research institutes on a national
and international level and encourages the growth of research
groups about themes of interest.
O Observatrio SOFTEX a unidade de estudos e pesquisas

da SOFTEX. Cabe ao Observatrio coletar, organizar, analisar
e difundir dados e informaes sobre as atividades de
software e servios de TI realizadas no Brasil. Tambm faz
parte das suas atribuies propor, aplicar e disseminar novos
conceitos e novas metodologias para estudos, interagir com
universidades e institutos de pesquisa em nvel nacional
e internacional e incentivar o surgimento de grupos de
pesquisa sobre temas de interesse.
The SOFTEX Observatory generates strategic and

competitive intelligence for the software and IT services
sector, by maintaining and updating an Information System
composed of reliable data from various official sources and
market studies. SOFTEX Observatory activities include the
realization of studies and consulting about demand and the
publication of Software and IT Services: The Brazilian Industry
in Perspective, the 2nd volume of which will be released in
the first quarter of 2012.
A gerao de Inteligncia Estratgica e Competitiva

para o setor de software e servios de TI uma ao do
Observatrio SOFTEX viabilizada pela manuteno e
atualizao de Sistema de Informao composto por dados
confiveis oriundos de fontes oficiais diversas e por pesquisas
de mercado. As atividades do Observatrio SOFTEX incluem,
ainda, a realizao de estudos e consultorias sob demanda
e a publicao Software e Servios de TI: A Indstria
Brasileira em Perspectiva, cujo Volume 2 ser lanado no
1 trimestre de 2012.
PART 1
The Brazilian Software and IT
Services Industry - BISS
PARTE 1
A Indstria Brasileira de Software
e Servios de TI - IBSS
The Brazilian Software and IT Services Industry (BISS) is comprised of companies whose main source of income comes
from the following activities according to version 2.0 of the National Classification of Economic Activities (CNAE), which is
based on the International Standard of Industrial Classification of All Economic Activities (ISIC), Revision 4:
Computer programming activities (CNAE 6201);
Software publishing customizable (CNAE 6202)
Software publishing non-customizable (CNAE 6203);
Computer consultancy and computer facilities management activities (CNAE 6204);
Other information technology and computer service activities (CNAE 6209);
Data processing, hosting and related activities (CNAE 6311);
Web portals (CNAE 6319);
Repair of computer and peripheral equipment (CNAE 9511);
Repair of communication equipment (CNAE 9512).
Each of these activities has differences in terms of the business model, market size, ability to generate income,
obtain productivity gains, etc.
A Indstria Brasileira de Software e Servios de TI (IBSS) constituda por empresas com fonte principal de receita
nas seguintes atividades, conforme a verso 2.0 da Classificao Nacional de Atividades Econmicas (CNAE),
baseada na International Standard of Industrial Classification of All Economic Activities (ISIC), Revision 4:
Desenvolvimento de software sob encomenda (CNAE 6201);
Desenvolvimento e licenciamento de software customizvel (CNAE 6202);
Desenvolvimento e licenciamento de software no customizvel (CNAE 6203);
Consultoria em TI (CNAE 6204);
Suporte tcnico, manuteno e outros servios de TI (CNAE 6209);
Processamento de dados, provedores de servios de aplicao e de hospedagem na internet (CNAE 6311);
Portais, provedores de contedo e outros servios de informao na internet (CNAE 6319);
Reparao e manuteno de computadores e de equipamentos perifricos (CNAE 9511);
Reparao e manuteno de equipamentos de comunicao (CNAE 9512).
Cada uma dessas atividades possui diferenas relevantes quanto ao modelo de negcios, tamanho de mercado,
capacidade de gerar receita, obter ganhos de produtividade, etc.
Katrina Leigh Grinn / iStock
11
Number of Companies
Nmero de Empresas
We now have 73 thousand software and IT services companies;

three thousand of them have 20 or more people employed
Number of companies in the software and IT services industry Brazil 2003 - 2009 and estimates for 2010 - 2014
Collected data
Forecast data
From 2003 to 2009, the number of companies in the software and IT services industry grew at an
annual rate of 4.3%. If this growth rate is maintained in 2012, the sector will have 73,000 companies.
The software and IT services industry is composed of many small companies. More than 95% of
them have 19 or fewer people employed (PE). Nevertheless, the number of companies with 20 or
more PE has grown at an average rate of 10.9% per year from 2003 - 2009. In 2009, there were
2,309 companies with more than 20 PE. There will be approximately 3,000 in 2012.
Contamos, hoje, com 73 mil empresas de software e servios de TI.

Trs mil delas, com 20 ou mais pessoas ocupadas
49,921
51,269
52,934
2003
2004
2005
57,480
58,666
59,860
2006
2007
2008
64,345
2009
67,112
2010
69,998
2011
73,008
2012
76,147
2013
79,421
2014
Source: Observatrio SOFTEX, based on specific tables from Brazilian Institute of Geography and Statistics (IBGE), Annual Survey of Services.
Durante o perodo 2003 a 2009, o nmero de empresas da IBSS cresceu 4,3% a.a. Se mantida essa
taxa de crescimento, em 2012, a IBSS contar com 73 mil empresas.
A IBSS constituda por empresas de muito pequeno porte. Mais de 95% delas possuem at 19
pessoas ocupadas. No entanto, ao longo dos anos, o nmero de empresas com 20 ou mais pessoas
ocupadas vem crescendo a taxas elevadas: mdia de 10,9% ao ano, para o perodo 2003 a 2009. Em
2009, eram 2.309 empresas. E sero cerca de 3 mil, em 2012.
Number of software and IT companies with 20 or more people employed

Brazil, 2003 - 2009
2,309
Percentage of companies in the software and IT services industry by range

of number of people employed Brazil, 2009
100 or more PE
0.4%
50 to 99 PE
0.8%
20 to 49 PE
Up to 19 PE
1,557
1,711
1,893
1,991
1,952
2007
2008
1,241
2.5%
96.0%
2003
2004
2005
2006
2009
CAGR (2003-2009) 10.9%

12
13
Number of companies with 20 or people employed, by main activity - Brazil, 2007 - 2009
Number of Companies
Nmero de Empresas
Among medium and large companies, there

was an increase in the number of companies
dedicated to custom software development
and Internet information services
A change has been noted in the composition of activities of the
IBSS companies with more than 20 people employed. From 2007
- 2009, there was strong growth in the number of companies
whose main source of income came from software publishing parameterizable (CNAE 6202) and web portals (CNAE 6319). There
was a drop in the number of companies dedicated to computer
programming activities (CNAE 6201) and data processing, hosting
and related activities (CNAE 6311).
2007
2008
2009
6201 Computer programming activities

6202 Software publishing customizable
6203 Software publishing non-customizable
6204 Computer consultancy and computer facilities management activities
6209 Other information technology and computer service activities
6311 Data processing, hosting and related activities
6319 Web portals
329
297
130
191
190
455
26
291
303
134
176
231
394
33
295
489
174
202
270
341
41
CAGR
2009-07
-5.3%
28.3%
15.7%
2.8%
19.2%
-13.4%
25.6%
9511 Repair of computer and peripheral equipment
308
322
410
15.4%
65
68
87
15.7%
Main activity
9512 Repair of communication equipment

Total BISS 20 or more PE
Total BISS
1,991
1,952
2,309
7.7%
58,666
59,860
64,345
4.7%
Entre as mdias e grandes, cresce o nmero

de empresas voltadas para o desenvolvimento
de software customizvel e de servios de
informao na internet
Observa-se mudana na composio das atividades das
empresas da IBSS com 20 ou mais pessoas ocupadas. Entre
2007 a 2009, cresceu, sobretudo, o nmero daquelas com
fonte principal de receita nas atividades de desenvolvimento e
licenciamento de software customizvel (CNAE 6202) e portais,
provedores de contedo e servios de informao na Internet
(CNAE 6319). Houve reduo na quantidade de empresas
dedicadas ao desenvolvimento de software sob encomenda
(CNAE 6201) e processamento de dados, provedores de servios
de aplicao e de hospedagem na Internet (CNAE 6311).
Distribution of companies with 20 or more people employed, by main activity Brazil, 2009
3.8%
Sw to order
Sw customizable
12.8%
1.8%
17.8%
Sw non-customizable
21.2%
14.8%
IT Consulting
Technical Support in TI
Data processing, hosting and related activities
7.5%
11.7%
8.7%
Total: 2,309 companies
Portals and content providers

Computer repair
Communication equipment repair
Source: Observatrio SOFTEX, based on specific tables from Brazilian Institute of Geography and Statistics (IBGE), Annual Survey of Services. 2009.
14
15
Net Revenue
Receita Lquida
Real growth of 8.2% per year. Net income of

US$ 40.7 billion; 1.8% of Brazilian GNP
From 2003 - 2009, the net income for the software and IT services
industry grew, in real terms, 8.2% a year, which was more than
Brazilian GNP. In 2012, revenue in the sector reached R$ 71 billion
(US$ 40.7 billion), or 1.8% of GNP.
Net revenue software and IT services companies Brazil, 2003 - 2009 and estimates for 2010 - 2014
In thousand R$, values adjusted according to IGP-DI, base year 2010
83,808,671
77,457,182
Collected data
71,587,044
Forecast data
46,069,827
35,133,832
37,113,830
48,487,103
52,082,829
56,513,558
61,147,670
In thousand US$,
nominal values:
2003: 7,501,822
2004: 9,349,033
2005: 12,462,025
2006: 16,373,678
2007: 20,796,780
2008: 25,876,759
2009: 25,418,245
66,161,779
40,676,904
Crescimento real de 8,2% ao ano. Receita lquida

de R$ 71,6 bilhes; 1,8% do PIB brasileiro
De 2003 a 2009, a receita lquida da IBSS cresceu, em termos
reais, 8,2% ao ano, um desempenho superior ao do PIB Brasil.
Em 2012, a receita da indstria chegar a R$ 71 bilhes
(US$ 40,7 bilhes), representando 1,8% do PIB brasileiro.
2012: 40,667,525
2003
2004
2005
2006
2007
2008
2009
2010
2011
2012
2013
2014
Source: Observatrio SOFTEX, based on Brazilian Institute of Geography and Statistics (IBGE), Annual Survey of Services.
Participation of net revenue of software and IT services industry in Brazilian GNPBrazil, 2003 2009 and estimates for 2010 - 2014
Collected data
1.8%
Forecast data
1.7%
1.6%
1.5%
1.4%
2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013 2014 2015 2016
Source: Observatorio SOFTEX.
16
17
Net Revenue
Receita Lquida
Small companies gain strength and expand their

participation in revenues
In 2009, net revenue of the software and IT services companies
with 20 or more people employed represented 76.5% of the total.
Companies with 100 or more PE were responsible for a significant
portion (54.0%). Over the years, however, small companies with up
to 19 PE have expanded their share in revenues.
Distribution of net revenue in the BISS, by range of number of people employed Brazil, estimate 2009
100 or more PE
54.0%
50 to 99 PE
13.0%
20 to 49 PE
9.5%
Up to 19 PE
23.5%
Pequenas empresas ganham musculatura e

ampliam a sua participao na receita
Em 2009, a receita lquida das empresas da IBSS com 20 ou mais
pessoas ocupadas representou 76,5% do total. As empresas com
100 ou mais pessoas ocupadas so responsveis por uma parcela
significativa (54,0%). A tendncia, no entanto, que, ao longo dos
anos, pequenas empresas com at 19 pessoas ocupadas ampliem a
sua participao na receita.
Total 2009: US$ 25.4 billion

Participation in total net revenue of companies with 20 or more people employed in total
revenue for the BISS Brazil, 2003 - 2009
82.4%
82.3%
84.5%
82.5%
78.5%
74.3%
2003
2004
2005
2006
2007
2008
76.6%
2009
18
19
Net Revenue
Receita Lquida
Among medium and large companies, the income

of companies dedicated to custom software
development, technical support in IT and Internet
information services is growing at a high rate
Important variations are seen in the growth rates of net income
according to company activity. BISS companies with 20 or more
people employed whose main source of income is custom software
development and licensing; technical support, maintenance and other
IT services and providers of portals, Internet content and information
services grew at high rates: 21.0% a year, 33.6% a year and 63.5% a
year, respectively. For the first two activities, the growth was due mainly
to the considerable increase in the number of companies of this size.
Compoud Annual Growth Rate (CAGR) of net revenue from companies with 20 or more
people employed in the BISS, by main activity Brazil, 2007 - 2009
CAGR
2009-07
-2.6%
21.0%
-0.7%
-3.7%
33.6%
-6.4%
63.5%
Main activity
6319 Web portals
-1.3%
-3.5%
6.7%
Total BISS
8.0%
Entre mdias e grandes, cresce a taxas elevadas

a receita das empresas voltadas para o
desenvolvimento de software customizvel, suporte
tcnico em TI e servios de informao na Internet
Observam-se variaes importantes nas taxas de crescimento da
receita lquida conforme a atividade da empresa. Empresas da IBSS
com 20 ou mais pessoas ocupadas fonte principal de receita em
desenvolvimento e licenciamento de software customizvel; suporte
tcnico, manuteno e outros servios de TI; e portais, provedores
de contedo e servios de informao na internet cresceram a
taxas elevadas: 21,0% ao ano, 33,6% ao ano e 63,5% ao ano,
respectivamente. Para as duas primeiras atividades, o crescimento
deveu-se, sobretudo, ao aumento considervel no nmero de empresas
com este porte.
Percentage of net income, by main activity among IBSS companies with 20 or more
people employed Brazil, 2007 - 2009
Sw to order
Sw non-customizable
IT Consulting
Sw customizable
5.6%
16.0%
19.2%
5.5%
15.2%
17.9%
25.4%
20.2%
29.4%
18.6%
7.5%
2007
R$ 38.0 bilhes1
US$ 16.3 billion2
(1) In R$, values adjusted according to IGP-DI, base year 2010
4.4% 0.4%
2.5%
16.0%
11.5%
9.7%
6.7%
6.2%
Computer repair
6.6%
2008
R$ 38.7 bilhes1
US$ 19.2 billion2
32.7%
16.4%
6.5%
2009
R$ 43.3 bilhes1
US$ 19.5 billion2
(2) In US$, nominal values.
20
21
People Employed (PE)

Pessoas Ocupadas (PO)
Considering partners and salaried workers, the

software and IT services industry encompasses more
than 600 thousand people
Number of people employed in the BISS Brazil, 2003 - 2009 and estimates for 2010 - 2014
724,703
658,223
Collected data
The number of people employed in the software and IT services industry

has grown an average of 10.1% a year. In 2012, it will have nearly 600,000
people, including partners and salaried workers.
A significant portion of the employees are found in large companies with
more than 100 people employed, or in micro and small companies. While
the large companies have mostly salaried workers, in the smaller companies
there is a larger presence of co-owners, particularly in companies with up to
4 workers. The trend, over the years, is for the percentage of employees to
increase at intermediary companies of up to 19 PE.
251,429
2003
297,333
2004
Forecast data
336,191
597,841
375,578
2005
2006
399,722
2007
430,889
447,944
2008
2009
493,186
2010
542,998
2011
2012
2013
2014
CAGR (2003-2009): 10.1%

600 mil pessoas ocupadas, entre scios e assalariados

O nmero de pessoas ocupadas na IBSS vem crescendo, em mdia, 10,1%
ao ano. Em 2012, contar com quase 600 mil pessoas, entre scios e
assalariados.
Parcela significativa de ocupados encontra-se em empresas de grande porte,
com 100 ou mais pessoas ocupadas, ou em micro e pequenas empresas.
Enquanto, nas grandes, predominam os assalariados, nas empresas de
menor porte maior a presena de scios concentrados, sobretudo, nas
empresas com at 4 pessoas ocupadas. A tendncia, ao longo dos anos,
de uma participao cada vez maior de assalariados entre empresas de porte
intermedirio ou com at 19 pessoas ocupadas.
Distribution of people employed in the BISS, by range of number of people employed

Brazil, 2008 and estimate 2009
Employees
Partners
Co-owners
20 to 49 PE
41.0%
44.6%
100 or more PE
50 to 99 PE
Total
9.0%
9.0%
8.5%
10.0%
Up to 19 PE
36.3%
2008
429,444 people employed
41.5%
2009 (forecast)
22
23

Small companies gain strength and

increase hiring
In 2009, software and IT services industry companies
with 20 or more people employed had jobs for 262,211
people. From 2003 - 2009, for this group of companies,
the average annual growth in the number of PE was
9.8%. During the period, there was a slight drop in the
participation of companies with 20 or more PE in the
total number of employees in the BISS.
Number of people employed in software and IT services companies with 20 or more PE

Brazil, 2003 - 2009
186,830
203,651
222,406
229,454
2006
2007
255,618
262,211
2008
2009
149,760
2003
2004
2005
CAGR (2003-2009): 9.8%
Pequenas empresas ganham musculatura

e contratam mais
Em 2009, as empresas com 20 ou mais pessoas
ocupadas da IBSS mantinham postos de trabalho para
262.211 pessoas. No perodo 2003 a 2009, para esse
conjunto de empresas, o crescimento mdio do nmero
de ocupados foi de 9,8% ao ano. Ao longo do perodo,
observa-se ligeira tendncia queda da participao das
empresas com 20 ou mais pessoas ocupadas no total de
ocupados na IBSS.
Participation in the number of people employed at companies with 20 or more PE of all

those employed in the software and IT services industry Brazil, 2003 - 2009
62.8%
60.6%
59.6%
59.3%
59.2%
57.4%
2003
2004
2005
2006
2007
2008
58.5%
2009
24
25

Medium and large companies that develop software to

order, customizable software and conduct data handling
account for a high portion of people employed
Companies in the classes 6201 computer programming activities; 6202
software publishing (customizable software) and 6311 data processing, hosting
and related activities have maintained high levels of employment. Nevertheless,
in recent years, the highest growth rates in the number of people employed is
found for companies in classes 6209 other information technology and computer
services activities (technical support and other IT services) and 6319 web portals.
Number of people employed in BISS companies with 20 or more people employed, by main activity Brazil, 2007 - 2009
2007
2008
2009

6319 Web portals
44,079
34,852
10,608
51,532
13,931
49,202
1,343
57,668
41,520
12,892
49,788
17,238
48,495
1,810
51,998
53,887
16,096
34,573
28,656
45,074
3,267
CAGR
2009-07
8.6%
24.3%
23.2%
-18.1%
43.4%
-4.3%
56.0%
21,670
23,669
25,725
9.0%
Main activity
Mdias e grandes empresas de desenvolvimento de software

sob encomenda, software customizvel e tratamento de dados
concentram quantidades elevadas de pessoas ocupadas
As empresas das classes 6201 - desenvolvimento de software sob encomenda;
6202 desenvolvimento e licenciamento de software customizvel; e 6311
tratamento de dados, provedores de servios de aplicao e de hospedagem
na internet mantm quantidades elevadas de ocupados. No entanto, em anos
recentes, as maiores taxas de crescimento do nmero de ocupados ocorrem para
as empresas das classes 6209 suporte tcnico, manuteno e outros servios de
TI e 6319 portais, provedores de contedo e servios de informao na internet.
2,237
2,538
2,935
14.5%
229,454
255,618
262,211
6.9%
Total BISS
399,722
430,889
447,944
5.9%
Percent of people employed at companies in the BISS with more than 20 employees [PE], by main activity Brazil, 2007 - 2009
Computer repair
Sw to order
IT Consulting
Sw customizable
Sw non-customizable
0.6%
9.4% 1.0%
19.2%
0.7%
9.3% 1.0%
22.6%
19.0%
21.4%
1.2%
9.8%
1.1%
19.8%
17.2%
15.2%
6.1%
4.6%
22.5%
2007
20.6%
16.2%
6.7%
10.9%
19.5%
5.0%
2008
13.2%
6.1%
2009
26
27
Net Revenue Resulting from Foreign Activities

Receita Lquida com Atividades Externas
There has been significant growth in revenues from foreign activities,

although this still represents a small portion of total revenue in the BISS
From 2004 - 2008, net income for the software and IT services sector from activities in foreign
markets grew at an annual average rate of 32.1% in real terms, reaching in 2008 a total of R$ 3.1
billion (US$ 1.6 billion) and remaining at this level in 2009. The expressive growth was early in the
period. In recent years, there has been a deceleration caused by a number of factors including the
strengthening of the Brazilian real in relation to the dollar, which makes exports expensive; the
strong attraction exercised by the growing Brazilian market which has many good opportunities;
by strong competition in the domestic market, making companies give priority to maintenance
and expansion of their base of already conquered clients; and by the economic crisis in late 2008,
which led to reduced foreign demand for products and services.
The United States is the main export destination for software and IT services. In 2009, companies
in the sector with more than 20 people employed had R$ 1.7 billion (US$ 767.6 million) in exports to
the United States.
Cresce de modo significativo a receita proveniente de atividades no exterior.

Ela ainda representa uma parcela pequena da receita total da IBSS
Durante o perodo 2004 a 2008, a receita lquida da IBSS proveniente de atividades no mercado
externo cresceu em mdia, em termos reais, 32,1% ao ano, chegando, em 2008, ao montante
de R$ 3,1 bilhes (US$ 1,6 bilhes) e mantendo-se neste patamar em 2009. O crescimento
expressivo ocorre no incio da srie. Em anos recentes, h desacelerao do crescimento
provocada, entre outros fatores, pela valorizao do real em relao ao dlar, tornando caro
exportar; pela forte atrao exercida pelo mercado brasileiro, aquecido e pleno de boas
oportunidades; pela concorrncia acirrada no mercado interno, fazendo com que as empresas
priorizem a manuteno e a expanso da sua base j conquistada de clientes; e pela crise
econmica do final de 2008, que acarretou reduo da demanda externa por produtos e servios.
Os Estados Unidos so o principal destino das exportaes da IBSS. Em 2009, as empresas
da IBSS com 20 ou mais pessoas ocupadas obtiveram R$ 1,7 bilho (US$ 767,6 milhes) em
exportaes para o mercado norte-americano.
28
BISS net revenue from foreign activities Brazil, 2004 - 2008

1,035,143
2004
3,189,762
2,499,487
1,264,840
3,148,954
In thousand US$,
nominal values:
2004: 260,754
2005: 387,504
2006: 888,342
2007: 1,368,132
2008: 1,564,522
2005
2006
2007
2008
CAGR (2004-2008): 32.1%

Gross revenue from foreign activities of BISS companies with 20 or more people employed,
by country/economic block Brazil, 2009
1,706,549
388,732
50,649
38,542
Germany
Chile
United States
73,614
90,345
Mercosur
Mexico
In thousand US$,
nominal values
Germany: 22,781
Chile: 17,336
USA: 767,588
Mercosur: 33,111
Mexico: 40,636
Other countries: 174,848
Other countries
Total: R$ 2.3 billion

Source: Observatrio SOFTEX, based on Brazilian Institute of Geography and Statistics (IBGE), PSTI, 2009.
29
Products and Services

Produtos e Servios
In 2009, medium and large companies earned US$ 9.1 billion in

software development; a significant portion is developed in Brazil
BISS with 20 or more PE: gross income and earnings from development, representation and or licensing of software, by
type of software, place of development and who represents it (company or third party) Brazil, 2009
In thousands of R$, values adjusted according to IGP-DI, base year 2010. In thousands of US$, nominal values.
In 2009, the gross revenue obtained by software and IT service companies with 20 or more
people employed from software (including development, representation and licensing) was
R$ 20.2 billion (US$ 9.1 billion). Of this total, R$ 10.3 billion (US$ 4.6 billion) is customizable
software, and a significant portion was developed in Brazil.
The income obtained from the development of software to order (complete lifecycle of the
product or its parts, for example, codification) was R$ 6.1 billion (US$ 2.7 billion).
The development or representation of embedded software is a business still not very much
explored by the Brazilian software and IT services industry. Only 2.9% of the companies
conducted this type of activity in 2009. The participation of embedded software in revenue
for the BISS was only 0.7% of the total.
Em 2009, mdias e grandes obtm R$ 20,2 bilhes (US$ 9,1 bilhes) em

desenvolvimento de software; parte significativa desenvolvida no Pas
Em 2009, a receita bruta obtida pelas empresas da IBSS com 20 ou mais pessoas ocupadas
com a oferta de software (incluindo desenvolvimento, representao e licenciamento de uso)
foi de R$ 20,2 bilhes (US$ 9,1 bilhes). Do montante, R$ 10,3 bilhes (US$ 4,6 bilhes)
refere-se a software customizvel, com uma parte significativa (68,5%), sendo software
desenvolvido no pas.
A receita obtida com o desenvolvimento de software sob encomenda (ciclo completo
de vida do produto ou partes dele, como por exemplo, codificao) foi de R$ 6,1 bilhes
(US$ 2,7 bilhes).
O desenvolvimento ou a representao de software embarcado negcio ainda pouco
explorado pela IBSS. Apenas 2,9% realizaram esse tipo de atividade, em 2009. A
participao dos embarcados na receita das empresas representou somente 0,7% do total.
30
Customizable
To order
Embedded
Non-customizable
R$ 10,278,623
US$ 4,623,219
R$ 6,113,875
US$ 2,749,958
R$ 310,365
US$ 139,599
R$ 3,459,746
US$ 1,556,158
Developed in the
country selfdistribution
Developed in the
country distribution
by representative
R$ 6,517,363
US$ 2,931,443
R$ 521,622
US$ 234,620
Developed abroad
R$ 3,239,638
US$ 1,457,156
Developed in the
country selfdistribution
Developed in the
country distribution
by representative
R$ 1,659,819
US$ 746,569
R$ 186,956
US$ 84,091
Developed abroad
R$ 1,612,972
US$ 725,498
Total software:
R$ 20,162,610
US$ 9,068,935
31
Products and Services

Produtos e Servios
US$ 9.3 billion in IT services
BISS with 20 or more PE: gross income and other earnings from IT services, except for software development,
by type of service Brazil, 2009
In 2009, BISS companies with 20 or more people employed earned R$ 20.8

billion (US$ 9.3 billion) from IT services. Of this total, R$ 6.8 billion (US$ 3.1
billion) came from IT consulting, with a substantial portion being consulting
in systems and processes. Activities involving networks and system
integration respond for another R$ 1.4 billion (US$ 637.6 million).
In thousands of R$, values adjusted according to IGP-DI, base year 2010. In thousands of US$, nominal values.
Networks and
system integration
Technical support
IT services
Management of
IT Services
Internet information services, such as hosting sites and applications,

streaming of sound and images over the Internet and portals/content
providers are still provided by a limited number of companies and represent
a modest portion (although a growing one) of total revenues.
R$ 1,417,498
US$ 637,576
R$ 4,357,194
US$ 1,959,821
R$ 837,711
US$ 376,794
R$ 20,8 bilhes (US$ 9,3 bilhes) em servios de TI
IT Consulting
R$ 6,816,502
US$ 3,065,993
Systems and
processes
Information
security systems
R$ 6,185,455
US$ 2,782,154
R$ 224,993
US$ 101,199
Other consulting
R$ 406,055
US$ 182,639
Em 2009, as empresas da IBSS com 20 ou mais pessoas ocupadas

obtiveram R$ 20,8 bilhes (US$ 9,3 bilhes) em servios de TI. Do total,
R$ 6,8 bilhes (US$ 3,1 bilhes) dizem respeito a consultorias em TI, com
parcela expressiva referindo-se a consultorias em sistemas e processos.
Atividades envolvendo redes e integrao de sistemas responderam por
outros R$ 1,4 bilho (US$ 637,6 milhes).
Os servios de informao na internet, tais como hospedagem de sites e
de aplicaes, servios de transferncia contnua de som e imagem atravs
da internet e portais/provedores de contedo ainda so fornecidos por um
nmero reduzido de empresas e representam uma fatia modesta (embora
crescente) da receita bruta gerada.
Software support
and maintenance
Other IT support
services
R$ 3,695,278
US$ 1,662,098
R$ 661,917
US$ 297,723
Data handling, Internet hosting

and information services
R$ 7,338,344
US$ 3,300,712
Data handling
R$ 5,567,001
US$ 2,782,154
Hosting sites and

applications
R$ 463,471
US$ 208,465
Portals, content
providers and other
Internet information
services
R$ 1,307,872
US$ 588,267
Total IT services (except software):

R$ 20,767,249
US$ 9,340,896
32
33
PART 2
Software and IT Services as a Secondary
Activity for Companies - Nbiss
PARTE 2
Software e Servios de TI como Atividade Secundria
de Empresas - NIBSS
34
35
One way of evaluating the scope of software and IT services activities conducted at
companies outside the sector, which the SOFTEX Observatory denominated NBISS
(Non-BISS), is through the monitoring of salaried professionals exercising occupations
related more directly with software and IT services. This is based on the assumption that
the greater the presence of IT professionals (identified as PROFSSs), the greater will be the
realization of in-house activities involving software and IT services.
Uma forma de avaliar a dimenso das atividades de software e servios de TI realizadas

fora da IBSS, no que o Observatrio SOFTEX denominou NIBSS (No-IBSS), atravs do
monitoramento de PROFSSs (profissionais assalariados exercendo ocupaes relacionadas
mais diretamente com software e servios de TI). Parte-se do pressuposto que, quanto
maior a presena de PROFSSs, maior ser a realizao de atividades in house envolvendo
software e servios de TI.
NBISS is constituted by companies in a wide variety of economic sectors, including

commerce, agribusiness, manufacturing, services and public administration. The software
and IT services activities in the NBISS do not necessarily involve the sale of products
and services, although they may take place through secondary activities at the company.
The main reason to have IT professionals (PROFSSs) at companies is to service and
support users of computers, to develop software to embed in products that the company
manufactures or to offer clients high added value services and to have personnel capable of
understanding the companys computing needs, analyze requirements, and specify systems
and solutions to purchase from third parties.
A NIBSS constituda por empresas dos mais diversos setores econmicos, incluindo
comrcio, agropecuria, indstria, servios e administrao pblica. As atividades de
software e servios de TI realizadas na NIBSS no visam necessariamente comercializao
de produtos e servios, embora esta possa ocorrer como atividade secundria da
empresa. As principais finalidades da manuteno de profissionais de TI (PROFSSs) nas
empresas so o atendimento/suporte ao usurio de informtica, o desenvolvimento de
software para embarcar em produtos de fabricao prpria ou para oferecer servios de
alto valor agregado aos clientes (ITES) e a manuteno de pessoal capaz de compreender
as necessidades de informtica da empresa, analisar requisitos, especificar sistemas e
solues para adquiri-los de terceiros.
The PROFSSs belong to the following occupational families of the Brazilian Classification
of Occupations (CBO), which is based on the International Standard Classification of
Occupations (ISCO), proposed by the International Labor Organization (ILO):
Computing services department managers (1236);
Information technology managers (1425);
Engineer, computer applications (2122);
Network, systems and database administrators (2123);
Computer systems designers and analysts (2124);
Computer assistants (3171);
Computer equipment operators (3172);
Broadcasting and telecommunications equipment operators (3722);
Word-processor and related operators (4121);
Electronic and telecommunications engineering technicians (3133).
Os PROFSSs pertencem s seguintes famlias ocupacionais da Classificao Brasileira de

Ocupaes (CBO), baseada em padro internacional, a International Standard Classification
of Occupations (ISCO), proposto pela International Labour Organization (ILO):
Diretores de servios de informtica (1236);
Gerentes de tecnologia da informao (1425);
Engenheiros em computao (2122);
Administradores de redes, sistemas e banco de dados (2123);
Analistas de sistemas computacionais (2124);
Tcnicos de desenvolvimento de sistemas e aplicaes (3171);
Tcnicos em operao e monitorao de computadores (3172);
Operadores de redes de teleprocessamento e afins (3722);
Operadores de equipamentos de entrada e transmisso de dados (4121);
Tcnicos em telecomunicaes (3133).
36
37
Software and IT Services at NBISS

Software e Servios de TI na NIBSS
Six hundred thousand IT professionals. A significant portion still outside

the Brazilian Software and IT Services Industry (BISS). Nevertheless,
there is increased growth in contracting software and IT services
Software and IT services formal professionals (PROFSSs) at NBISS and BISS Brazil, 2003 - 2010
337,309
In 2010, there were 364,249 PROFSSs employed at NIBSS companies (or that is not at BISS
companies). This is 2.3 times higher than that found within the BISS, for the same year: 156,418 people.
The average rate of growth in the number of PROFSSs at NBISS, from 2003 - 2010, was 5.1%
per year. This percentage is close to that found for the increase in the total number of employees
at NBISS, in the same period (5.5% a year). But it is lower than that for the number of PROFSSs
employed in the software and IT services sector (BISS): 13.3% a year.
The relatively modest growth of the PROFSSs outside the software and IT services sector in
comparison with the strong growth of these professionals in the sector, appears to indicate that
the companies outside the sector are opting to purchase products and contract services from third
parties, reducing expansion of their own development staff and or service providers.
Parcela expressiva dos profissionais de TI est em empresas da NIBSS.

No entanto, ocorre processo acelerado de terceirizao
Em 2010, existiam 364.249 PROFSSs empregados em empresas da NIBSS (ou seja, fora da IBSS).
A quantidade 2,3 vezes maior que a verificada na IBSS para o mesmo ano: 156.418 profissionais.
A taxa mdia de crescimento do nmero de PROFSSs na NIBSS, de 2003 a 2010, foi de 5,1%
a.a. O percentual prximo ao verificado para o aumento do nmero de vnculos empregatcios
na NIBSS, no mesmo perodo (5,5% a.a.). Mas inferior ao observado para o nmero de PROFSSs
empregados na IBSS: 13,3% a.a.
O crescimento relativamente modesto dos PROFSSs na NIBSS em comparao com o aumento
expressivo destes profissionais na IBSS parece indicar que as empresas da NIBSS esto optando
por adquirir produtos e contratar servios de terceiros, restringindo a expanso da sua equipe
prpria de desenvolvimento e/ou prestao de servios.
PROFSSs at BISS
PROFSS at NBISS
256,500
295,676
284,978
273,405
345,253
364,249
311,176
NBISS:
2.3 x more
NBISS:
3.9 x more
65,333
71,755
80,463
2003
2004
2005
97,397
2006
107,876
121,641
2007
2008
135,880
2009
156,428
2010
CAGR NBISS (2003-2010): 5.1%

CAGR BISS (2003-2010): 13.3%
Source: Observatrio SOFTEX, based on Ministry of Labor, RAIS.
CAGR of PROFSSs at NBISS, employee ties at NBISS and PROFSSs at BISS

Brazil, 2003 - 2010
13.3%
5.8%
5.1%
PROFSSs at NBISS
Employee ties at NBISS
PROFSSs at BISS
Source: Observatrio SOFTEX, based on Ministry of Labour, RAIS.
38
39

At NIBSS, IT professionals are concentrated in large companies

Over the years, there has not been a significant change in the distribution of the total number
of employment ties or of that of PROFSSs at companies of different sizes outside the software
and IT sector (NBISS). The PROFSSs tend to concentrate more than the other workers in the
large companies, with 100 or more employees. The five economic sectors that have the highest
absolute number of PROFSSs are retail trade; administrative activities and complementary
services; manufacturing; public administration; and the information and communication sector,
except for software and IT services IBSS. These large sectors account for around 65% of the
total number of PROFSSs employed outside the software and IT services sector in NBISS.
The Information and Communication sector; financial activities, insurance and related services;
professional activities, scientific and technical, and administrative activities and complementary
services are those that have the largest quantity of PROFSSs in relation to the total number of
employees. In 2010, outside the BISS sector, the ratio between the number of PROFSSs, and
the total number of employees was 0.8%, which was very close, but lower than that of 2005:
0.9%. The drop in the percentage is another indication that in-house computerization remains
at contained levels. One of the explanations is certainly the higher use of products and services
contracted to software and IT services companies (BISS).
Na NIBSS, profissionais de TI encontram-se concentrados

em empresas de grande porte
Ao longo dos anos, no se observa alterao significativa na distribuio do total de vnculos
empregatcios e dos PROFSSs nos estabelecimentos da NIBSS de diferentes portes. Os PROFSSs
tendem a se concentrar mais que os demais trabalhadores nas empresas de grande porte, com
100 ou mais vnculos empregatcios. Os cinco setores econmicos que concentram o maior
nmero absoluto de PROFSSs so o comrcio varejista; as atividades administrativas e servios
complementares; a indstria de transformao; a administrao pblica; e o setor de informao e
comunicao, exceto a IBSS. Tais grandes setores respondem por algo em torno de 65% do total
de PROFSSs empregados na NIBSS. O setor de Informao e Comunicao (excluindo-se a IBSS);
as atividades financeiras, de seguros e servios relacionados; as atividades profissionais, cientficas
e tcnicas; e as atividades administrativas e servios complementadores so os que apresentam a
maior quantidade de PROFSSs em relao ao total de vnculos empregatcios. Em 2010, na NIBSS,
a relao entre o nmero de PROFSSs e o total de vnculos empregatcios foi de 0,8%, muito
prxima, mas inferior, obtida em 2005: 0,9%. A queda no percentual mais um indcio de que a
informatizao in house vem se mantendo dentro de parmetros contidos. Uma das explicaes,
certamente, est na utilizao maior de produtos e servios contratados IBSS.
Distribution of PROFSSs and of the total of employees at NIBSS, by size of establishment Brazil, 2010
Employees at NBISS
PROFSSs at NBISS
1,000 or more employees
26.7%
30.6%
500-999 employees
11.5%
8.5%
250-499 employees
12.0%
8.7%
100-249 employees
50-99 employees
20-49 employees
10-19 employees
5-9 employees
Up to 4 employees
10.5%
13.2%
8.3%
8.9%
11.7%
10.0%
5.7%
4.3%
3.8%
9.1%
8.1%
8.3%
Source: Observatrio SOFTEX, based on Ministry of Labor, RAIS, 2010.
Participation of PROFSSs in total employees at NBISS, according to CNAE 2.0 section Brazil, 2010
CNAE 2.0 section

Manufacturing
Electricity and gas
Water sewerage, solid waste management and decontamination
Construction
Commerce (wholesale and retail)
Transportation, storage and mail services
Information and communication (excluding BISS)
Financial activities, insurance and related services
Real estate activities
Professional, scientific and technical activities
Administrative and complementary services
Public administration, defense and social security
Education
Human healthcare and social services
Other sections
Total
Number of PROFSSs
(A)
43,072
2,405
1,557
16,529
65,775
11,677
35,119
25,023
812
23,647
47,441
42,271
19,115
11,206
18,600
364,249
Number of employees
(B)
7,517,123
120,591
312,853
2,633,674
8,312,829
2,102,383
641,439
812,499
101,622
900,226
3,754,810
8,966,385
1,529,330
1,650,562
4,342,029
43,698,355
A/B
0.6%
2.0%
0.5%
0.6%
0.8%
0.6%
5.5%
3.1%
0.8%
2.6%
1.3%
0.5%
1.2%
0.7%
0.4%
0.8%
Source: Observatrio SOFTEX, based on Ministry of Labor, RAIS, 2010.
40
41

US$ 24.8 billion in software and IT services activities

conducted by companies outside the sector (NBISS)
The VRProfssTotal at companies outside the sector (NBISS), from 2003 2008, grew at an average annual rate of 3.6%. Considering this change, it
was calculated that in 2012, the VRProfssTotal will be R$ 43.7 billion (US$
24.8 billion). The indicator, created by the SOFTEX Observatory, estimates
the value software and IT services conducted in-house at companies outside
the sector (NBISS) could generate in additional income for companies in the
sector (BISS), if they were contracted.
Value of software and IT services activities conducted by PROFSSs (VRProfssTotal)

employed at NBISS Brasil, 2003 - 2008, estimated 2009 - 2012
Collected data
31,762,158
Forecast data
40,734,714 42,201,164 43,720,406

37,869,818 37,952,917 39,319,222
35,755,729
34,554,262
33,779,243
In thousand US$,
nominal values:
2003: 6,782,085
2004: 8,508,959
2005: 10,954,845
2006: 12,296,273
2007: 16,242,710
2008: 18,856,472
2012: 24,836,906
2004
2003
2005
2006
2007
2008
2009
2010
2011
2012
CAGR (2003-2008): 3.6%
R$ 43,7 bilhes (US$ 24,8 bilhes) em atividades de

software e servios de TI realizadas por empresas da
NIBSS
O VRProfssTotal da NIBSS, no perodo 2003 a 2008, cresceu, em mdia,
3,6% ao ano. Considerando esta evoluo, calcula-se que, em 2012, o
VRProfssTotal ser de R$ 43,7 bilhes (US$ 24,8 bilhes). O indicador, criado
pelo Observatrio SOFTEX, estima quanto (em $) as atividades de software
e servios de TI realizadas in house, na NIBSS, poderiam gerar em receita
adicional para a IBSS, caso fossem terceirizadas.
Source: Observatrio SOFTEX, based on Brazilian Institute of Geography and Statistics (IBGE), Annual Survey of Services/IBGE and Ministry of Labor,RAIS.
VRProfssTotal at NBISS more BISS Net Revenue Brazil, estimated 2012
NBISS
BISS
37.9%
62.1%
Total: US$ 65.5 billion

Source: Observatrio SOFTEX.
42
43
PART 3
Training and Competencies for the Software
and IT Services Sector
PARTE 3
Capacitao e Competncias para o Setor de Software
e Servios de TI
44
45
The data in the following pages refer to courses filtered

by the SOFTEX Observatory, selecting only those that
are are more directly related with software and IT services
activities, and are collectively designated as core-courses.
It includes courses offered by the Brazilian Education
System (public and private institutions), in the classroom
mode, which prepare ICT professionals for both BISS and
NBISS. The data presented covers institutes of higher
education (a bachelor`s degree, technical diploma or
course certification), high school (technical-vocational) and
the graduate level (masters, doctorate or professional
masters) in the following fields of knowledge, according
to the classification used by MEC, based on UNESCOs
International Standard Classification of Education (ISCED):
computing sciences/computer engineering, information
processing and computing.
Os dados a seguir referem-se a reas de cursos includas

pelo Observatrio SOFTEX na categoria core. Trata-se de
cursos oferecidos pelo Sistema Brasileiro de Educao,
na modalidade presencial, que esto mais diretamente
relacionados com as atividades de software e servios
de TI. Cabe a eles formar profissionais com nvel superior
(bacharelado, licenciatura ou tecnologia), nvel mdio
(tcnico profissionalizante) e nvel de ps-graduao
(mestrado, doutorado ou mestrado profissionalizante)
nas seguintes reas de conhecimento, conforme
classificao utilizada pelo MEC, baseada na International
Standard Classification of Education (ISCED) da UNESCO:
Cincia da Computao/Engenharia da Computao,
Processamento da Informao e Informtica.
46
Alberto Pomares / iStock
47
Higher Education Courses

Cursos de Nvel Superior
Computing Science, Computer Engineering and Information Processing:

courses offered in the bachelors and technology modes. More than
90,000 incoming students; 6.1% of all new students in undergraduate
courses in Brazil
From 2003 - 2008, most of the college-level courses included in the core subcategory were at
schools that offered a bachelors degree, and had 4 or 5 years in duration. While average growth
in the number of core courses in the bachelors mode was only 3.8% a year, the number of core
courses in the technology mode, with 2-3 years of duration, grew 16.5% a year.
In 2008, 91,448 people entered the core-courses, with 38,016 (41.6%) in technology courses and
53,432 in courses that offer bachelors degrees. In the year in question, students entering the core
courses represented 6.1% of all undergraduate new students in the country, with 2.5% in the
technology mode and 3.6% studying for a bachelors degree or teaching certificate.
Number of higher education core-courses, by mode of education Brazil, 2003 - 2008

Technology
1,153
820
Bachelors Program
Total
1,567
1,631
1,701
867
924
962
987
1,479
1,316
846
470
612
643
669
714
333
2003
2004
2005
2006
2007
2008
CAGR (2003-2008): 8.1%
Cincia da Computao, Engenharia da Computao e Processamento da

Informao: cursos oferecidos nas modalidades Bacharelado e Tecnologia.
Mais de 90 mil ingressantes; 6,1% do total de ingressantes em cursos de
graduao do pas
No perodo 2003 a 2008, a maioria dos cursos superiores includos na subcategoria core foram
oferecidos na modalidade bacharelado, com 4 a 5 anos de durao. No entanto, enquanto a mdia
de crescimento no nmero de cursos-core de bacharelado foi de apenas 3,8% ao ano, o nmero
de cursos-core na modalidade tecnologia, com 2 a 3 anos de durao, cresceram 16,5% ao ano.
Em 2008, 91.448 pessoas ingressaram em cursos-core, sendo 38.016 (41,6%) em cursos de
tecnologia e 53.432 em cursos de bacharelado. No ano em questo, os ingressantes em cursoscore representaram 6,1% do total de ingressantes em cursos de graduao do pas, sendo 2,5%
na modalidade tecnologia e 3,6% em bacharelado (ou bacharelado e licenciatura).
Source: Observatrio SOFTEX, based on Ministry of Education, INEP.
Number of students entering in higher education core-courses, by mode of education

Brazil, 2003 - 2008
Technology
75,615
Bachelors Program
75,142
Total
84,199
85,939
52,493
53,647
91,285
91,448
55,208
53,432
54,941
50,265
20,674
24,877
31,706
32,292
36,077
38,016
2003
2004
2005
2006
2007
2008
Entering students 2008

Total Brazil: 1,505,819
Core/Brazil: 6.1%
Core technical/Brazil: 2.5%
Core bachelors/Brazil: 3.6%
48
49

Nearly 35 thousand graduates in 2012

In 2008, 33,709 people completed core-courses. Of this
total, 13,235 (39.5%) earned a technology diploma and
20,474 a bachelors degree. The graduates from the core
courses account for 4.2% of all students graduating from
higher education courses (a total of 800,318). Those with
bachelors degrees account for 2.6% of the total and those
with technology diplomas the remaining 1.6%.
Number of students graduating from higher school core-courses,

by education mode Brazil, 2003 - 2008
Technology
Em 2008, 33.709 pessoas concluram cursos-core. Deste

total, 13.235 (39,5%) obtiveram diploma em tecnologia e
20.474 em bacharelado . Os concluintes dos cursos-core
responderam por 4,2% do total de egressos de cursos
de nvel superior (800.318 profissionais). A diplomao na
modalidade bacharelado correspondeu a 2,6% do total e a
modalidade tecnologia pelo 1,6% restante.
50
Total
30,738
32,067
32,700
33,709
19,839
20,679
19,795
20,474
25,987
20,682
13,445
Cerca de 35 mil concluintes, em 2012
Bachelors Program
18,132
7,237
7,855
10,899
11,388
12,905
13,235
2003
2004
2005
2006
2007
2008
Graduated students 2008

Total Brazil: 800,318
Core/Brazil: 4.2%
Core technical/Brazil: 1.6%
Core bachelors/Brazil: 2.6%
Grady Reese / iStock
51

Considering the location of the schools offering the

courses or employer establishments, this is what the
figure shows for the year 2008: the distribution of both the
number of students graduated from higher education core
courses, and of PROFSSs whith higher education degrees.
A Figura mostra, para o ano de 2008, a distribuio do

nmero de egressos de cursos-core e de PROFSSs com
nvel de escolaridade superior completo, exercendo
as suas ocupaes na IBSS ou fora dela (NIBSS),
considerando a localizao das IESs ofertantes e
dos estabelecimentos com atividades de software e
servios de TI.
Distribution of students graduated from core-courses and of PROFSS who have completed higher education course,
by region Brazil, 2008
North
Northeast
Southeast
South
Midwest
North
Graduated students (A): 1,331
PROFSSs with higher education degrees (B): 3,564
(A)/(B): 37.3%
TOTAL BRAZIL 2008
Students graduating from
core-courses: 33,709
Northeast
PROFSSs with higher
education degrees (B): 14,229
(A)/(B): 22.0%
PROFSSs with higher education

degrees: 184,368
Distribution of PROFSSs
with higher education
degrees - 2008
Distribution of graduated students

core-courses - 2008
9.9%
3.9%
9.0% 1.9% 7.7%
9.3%
Midwest
PROFSSs with higher
(A)/(B): 20.0%
Southeast
PROFSSs with higher
(A)/(B): 16.4%
12.2%
15.0%
South
PROFSSs with higher education degrees (B): 22,426
(A)/(B): 22.5%
61.9%
69.2%
52
53
Technical and vocational schools (High School level)

Cursos Tcnicos Profissionalizantes de Nvel Mdio
Computing: 140 thousand students in high school

level technical and vocational schools
In 2010, there were 1,307 technical-vocational courses in the field of
computing (core-courses) offered by high school level institutions.
The number of courses has varied over the years. After a decline,
there was an increase after 2007. For the period from 2004-2010, the
average rate of growth in the number of courses was 3.7% per year.
The number of students registered in technical-vocational courses in
the field of computing also rose in the period. In 2004, there were
86,282 registered students. In 2010, 139,125. The growth in the
number of students was not constant. There was a significant drop
from 2005-2007, which was compensated by a rise after 2008.
Number of high school level technical-vocational courses

in the field of computing Brazil, 2004 - 2010
1,052
2004
984
2005
1,102
888
2006
2007
1,009
2008
1,133
2009
1,307
2010
CAGR (2004-2010): 3.7%

Source: Observatrio SOFTEX, based on Ministry of Education, INEP
Informtica: 140 mil matriculados em cursos

tcnicos profissionalizantes de nvel mdio
Em 2010, existiam 1.307 cursos tcnicos profissionalizantes na rea
de Informtica ofertados por instituies de ensino de nvel mdio.
A quantidade de cursos variou ao longo dos anos. Aps um perodo
de queda na oferta, percebe-se crescimento a partir de 2007. Para
o perodo 2004 a 2010, a taxa mdia de crescimento do nmero de
cursos foi de 3,7% ao ano.
O nmero de matrculas em cursos tcnicos profissionalizantes
para a rea de Informtica tambm cresce no perodo. Em 2004,
registraram-se 86.282 matrculas. Em 2010, 139.125. O crescimento
do nmero de matrculas no constante. Verifica-se uma retrao
importante no perodo 2005 a 2007, compensada a partir de 2008.
Number of students in high school level technical-vocational courses

in the field of computing Brazil, 2004 - 2010
139,125
86,282
2004
100,986
77,674
75,248
2005
2006
117,396
82,662
2007
2008
2009
2010
CAGR (2004-2010): 8.3%

54
55

In 2012, the SOFTEX Observatory estimates

there will be more than 30,000 students
completing technical courses in computing
Considering the trend in the number of registered students,
the SOFTEX Observatory estimates that from 2004-2010,
the compound annual growth rate of graduating was 2.9%.
Nevertheless, after a period of decline, the number of students
graduating should grow again. Recent federal government
measures of the expansion in the supply of technical courses and
the creation of study grants for high school students, like those
now offered to college students, will also contribute to growth in
the number of students registered in the medium term.
Number of students completing high school level technical-vocational

courses in computing Brazil, 2004 - 2006 and estimates for 2007 - 2010
Collected data
Forecast data
30,630
25,681
24,234
21,571
18,679
2004
2005
2006
2007
22,331
19,419
2008
2009
2010
Em 2012, o Observatrio SOFTEX estima mais

de 30 mil egressos de cursos tcnicos em
informtica
Considerando a tendncia verificada no nmero de matriculados,
o Observatrio SOFTEX estima que, durante o perodo 2004
a 2010, a taxa mdia de crescimento de egressos foi de -2,9%
ao ano. No entanto, aps perodo de queda, a quantidade de
egressos dever voltar a crescer. Medidas recentes do governo
federal de expanso da rede de oferta de cursos tcnicos e a
criao de bolsas de estudo para alunos de nvel mdio, tal como
j feito para alunos de graduao, ir tambm, em mdio prazo,
contribuir para o crescimento de matrculas e egressos.
Christopher Futcher / iStock
56
57

The figure shows, for the year 2010, the distribution of

the number of students attending in technical-vocational
courses in the field of computing and PROFSSs with high
school degrees or who have taken but not completed a
higher education course, by region of the establishment
with software and IT services activities and of the
educational institutions.
Students attending technical-professional courses in the field of computing and PROFSSs with high school degrees,
by Region Brazil, 2010
North
Northeast
Southeast
South
Midwest
North
Students attending: 9,622
PROFSSs high school graduates: 11,059
A Figura mostra, para o ano de 2010, a distribuio

do nmero de matriculados em cursos tcnicos
profissionalizantes de nvel mdio e de PROFSSs com
nvel de escolaridade mdio completo ou superior
incompleto, considerando a regio de localizao dos
estabelecimentos com atividades de software e servios
de TI e das instituies de ensino ofertantes.
Northeast
PROFSSs high school
graduates: 43,468
Distribution of students
attending technical-vocational
courses (fielding of computing)
at high school level
Total 2010: 139,125
Midwest
PROFSSs high school
graduates: 16,999
Distribution of PROFSSs
high school graduates
Total 2010: 240,013
South
South
15.3%
17.9%
Southeast
Midwest
Midwest
Southeast
5.5%
Southeast
51.6%
North
54.9%
7.1%
North
4.6%
6.9%
Northeast
Northeast
18.1%
18.1%
South
Source: Observatrio SOFTEX, based on Ministry of Labor, RAIS and Ministry of Education, INEP.
58
59
Graduate Programs in Computing Sciences

Ps-Graduao em Cincia ca Computao
In recent years, there have been more than

10,000 students in computer sciences courses at
the graduate level; developing competencies in
different fields of knowledge
Number of students graduating from computer sciences programs,

by type of program Brazil, 1996 - 2009
Masters
From 2006-2009, there was an increase in the number of higher

education institutes offering graduate courses in the field of computing
sciences. In 2006, there were 30 and in 2009, 45.
The number of students graduating from masters, doctoral and
professional masters programs in the field of computer sciences grew
consistently from 1996-2009. In 1996, there were 140 graduates,
most in traditional masters programs. In 2009, of the 1,075 graduates,
a very high portion, (83.3%) also earned traditional masters degrees;
10.7% received PhDs and 6.0% earned professional masters degrees.
140
187
1996
1997
273
321
1998
1999
449
Doctorate
790
806
Professional Masters
883
866
896
871
2007
Total
953
1,075
577
2000
2001
2002
2003
2004
2005
2006
2008
2009
11
17
47
110
57
40
11
21
65
16
18
38
45
46
55
57
94
77
99
109
128
115
131
171
255
283
404
520
718
702
679
732
757
751
804
895
Source: Observatrio SOFTEX, based on Ministy of Education, CAPES.
Nos ltimos anos, mais de dez mil ps-graduados

em Cincia da Computao; competncias em
diferentes reas do conhecimento
Durante o perodo 2006 a 2009, ocorre aumento no nmero de
instituies de ensino ofertantes de cursos de ps-graduao para a
rea de Cincia da Computao. Em 2006, eram 30 e, em 2009, 45.
O nmero de egressos de cursos de mestrado, doutorado e mestrado
profissionalizante na rea de Cincia da Computao cresceu de modo
consistente no perodo 1996 a 2009. Em 1996, foram 140 titulados,
a maioria em cursos de mestrado tradicional. Em 2009, dos 1.075
titulados, parcela muito significativa (83,3%) tambm obteve titulao
em cursos de mestrado tradicional; 10,7% receberam ttulo de doutor
e 6,0% finalizaram cursos de mestrado profissionalizante.
Percent of students graduating from graduate courses in computing science

by program Brazil, 1996 - 2009
Computer Engineering
1.5%
Systems Engineering and Computing

2.6%
Applied Computing
1.4%
Software Engineering
0.2%
Applied Informatics
3.1%
Science and Technology of Computing

0.0%
Computing Science and Computacional Mathematics

4.1%
Systems and Computing
4.8%
Computer Science
50.6%
Computing
12.7%
Informatics
19.1%
Total: 9,087 graduates

Source: Observatrio SOFTEX, based on Ministy of Education, CAPES.
60
61
Graduate Programs in Computing Sciences

Ps-Graduao em Cincia ca Computao
The figure displays the regional distribution of PROFSSs

with graduate education, working in the field at companies
in the software and IT services sector (IBSS) or outside
the sector (NIBSS), in 2009. In addition, for the same year,
it shows the distribution of students concluding graduate
courses in the field of computer sciences and the number
of research projects underway in the field, considering the
location of the research groups.
Distribution of PROFSSs with graduate education, students concluding graduate courses in the computer sciences and
research underway in the field of computer science, by Region Brazil, 2008 - 2009
North
Northeast
Southeast
South
Midwest
Distribution of PROFSSs with

graduate degree - 2009
Total: 3,024
North
PROFSSs with graduate degree: 56
Students concluding graduate courses: 35
Research projects: 95
7.6% 1.9% 6.3%

11.8%
Na Figura, apresenta-se a distribuio regional de

PROFSSs com nvel de ps-graduao, exercendo as
suas ocupaes na IBSS ou fora dela (NIBSS), no ano de
2009. Adicionalmente, para o mesmo ano, mostra-se a
distribuio de egressos de cursos de ps-graduao na
rea de Cincia da Computao e do nmero de pesquisas
em andamento nesta rea, considerando a localizao dos
grupos de pesquisa.
72.4%
Distribution of students concluding

graduate courses
in computer sciences - 2009
Total: 1,075
Distribution of research projects

in progress in the field
of computer sciences - 2008
Total: 2,839
2.2% 3.3%
4.4% 3.3%
21.2%
26.7%
46.6%
Midwest
PROFSSs with
graduate degree: 229
Students concluding
graduate courses: 23
Southeast
PROFSSs with graduate
degree: 2,191
Students concluding
Research projects: 1,179
22.3%
28.4%
Northeast
PROFSSs with graduate
degree: 192
Students concluding
Research
projects: 633
South
PROFSSs with graduate degree: 356
Students concluding graduate courses: 228
41.5%
Source: Observatrio SOFTEX, based on Ministry of Labour, RAIS; Ministry of Education, CAPES; and Ministry of Science, Technology and Innovation, CNPq.
62
63
PART 4
Brazil in Numbers
PARTE 4
Brasil em Nmeros
64
65
General information about Brazil

Especification
Area
Brazil in the World - 2010: 7th largest economy

(now the world`s sixth); the largest in Latin America
Unit
Information
1 000 km2
8 515
Capital City
Mid-year population (2009)
Population density
National currency
2010
In thousand US$,
nominal values
Total GDP: US$ 63 Trillion
Euro Area:
US$ 12.2 Trillion
Latin America &
Caribbean: US$ 5.2 Trillion
Braslia
1 000 persons
191 481
persons/km
22
Real - R$
Source: Brazilian Institute of Geography and Statistics (IBGE), apud in IBGE, 2010. Joint Statistical Publication by BRIC Countries: Brazil, Russia, India, China.
CAGR (2010-09)
10.4%
7.5%
4.0%
3.0%
United
States
China
6.2%
3.7%
Japan Germany
1.5%
1.4%
France
United
Kingdom
1.9%
Brazil
Euro
Area
Latin America
& Caribbean
Source: Observatrio SOFTEX, based on World Bank.

Christian Knepper / Embratur
66
67
Brazil - Selected Data on Economic Activity of Population

Especification
Brazil Selected Data on Gross Domestic Product
Unit
2005
2006
2007
2008
Economically active population (1)
1 000 persons
95 748
96 874
97 872
99 500
Employed population (1)
1 000 persons
85 840
88 725
89 899
Employed in Agriculture, florest, fishing activities
1 000 persons
17 853
17 258
Employed in Industry activity - including energy
1 000 persons
12 936
Employed in construction activity
1 000 persons
Employed in trade activity
Unit
2005
2006
2007
2008
2009
Gross domestic product (national currency, current prices)
R$ million
2 147 239
2 369 484
2 661 344
3 004 881
3 143 015
92 395
Gross domestic product (US$, current prices)
US$ million
881 895
1 089 057
1 366 574
1 638 285
1 573 724
16 536
16 100
Volume indices of GDP (% to the previous year)
103.2
104.0
106.1
105.1
99.8
13 111
13 656
13 995
GDP in Agriculture, floresty, fishing activities
5.7
5.5
5.6
5.9
6.1
5 618
5 801
6 053
6 906
GDP in Industry activity - including energy
29.3
28.8
27.8
27.3
25.4
1 000 persons
15 427
15 629
16 139
16 092
GDP in services activity
65.0
65.8
66.6
66.7
68.5
Employed in services activity
1 000 persons
28 912
30 284
30 727
31 967
110.6
110.4
112.3
112.9
104.6
Employed in other activity (2)
1 000 persons
6 095
6 643
6 789
7 335
GDP expenditure in current prices - final comsumption (% to the previous year)
112.3
110.6
112.1
112.5
109.4
Employed population - aged 10-14
2.2
1.9
1.8
1.4
109.5
113.8
119.2
120.8
93.7
21.2
20.4
19.9
19.4
GDP expenditure in current prices - gross fixed capital formation

(% to the previous year)
70.3
71.0
71.7
72.2
GDP expenditure in current prices - Exports of goods and services

101.9
104.8
104.5
116.5
85.5
Employed population - aged 60 and over
6.4
6.6
6.6
6.9
1 000 persons
8 908
8 149
7 974
7 106
GDP expenditure in current prices - Import of goods and services

101.5
109.8
116.1
129.6
87.3
1 000 persons
8 400
7 621
7 478
6 689
GDP deflator (% to the previous year)
107.2
106.1
105.9
107.4
104.8
9.3
8.4
8.2
7.1
Growth of GDP (in constant prices) per capita (% to the previous year)
101.9
102.7
104.9
104.0
98.8
10.8
9.6
9.3
8.1
103.6
109.8
113.9
113.4
90.1
Unemployed population - total (1)

Unemployed population - urban area
Unemployment rates - total (1)
Unemployment rates - urban area
Unemployment rates for population aged under 25
18.6
17.1
16.4
15.2
Especification
GDP expenditure in current prices - Total (% to the previous year)
Volume indices of gross fixed capital formation (% to the year)
Source: Brazilian Institute of Geography and Statistics (IBGE), National National Household Sample Survey, 2005-2008, apud in IBGE, 2010. Joint Statistical Publication by BRIC Countries: Brazil, Russia, India, China.
Source: Brazilian Institute of Geography and Statistics (IBGE), National National Household Sample Survey, 2005-2008, apud in IBGE, 2010. Joint Statistical Publication by BRIC Countries: Brazil, Russia, India, China.
68
69
Brazil Selected Data on Information Society
Establishments with software and IT services as a main activity and at least one PROFSS
employed, 2010: Percentage of total and CAGR (2003-2010) - Brazil, 2010
Especification
Unit
2005
2006
2007
2008
2009
Main telephone lines per 100 inhabitants - installed
unit
27
27
28
30
31
Total establishments: 26,297
Main telephone liones per 100 inhabitants - in use
unit
22
21
21
21
22
CAGR (2003-2010): 6.9%
Subscribers of cellular mobile telephone per 1,000 inhabitantes
unit
466
532
636
781
905
Computers per 1,000 inhabitants
unit
53
65
79
95
Computer per 100 households - Total
unit
19
22
27
31
Computer per 100 households - urban area
unit
35
Computers per 100 households - ruaral area
unit
Internet users per 1,000 inhabitants
unit
Daily newspapers - number of titles
person
210
CEAR
(2.1%) CAGR: 9.3%
PERNAMBUCO
(2.6%) CAGR: 9.1%
348
Sources: Brazilian Institute of Geography and Statistics (IBGE), National Househould Sample Survey, 2005-2008; Ministry of Communications, apud in IBGE, 2010. Joint
Statistical Publication by BRIC Countries: Brazil, Russia, India, China.
BAHIA
(3.6%) CAGR: 8.6%
Braslia - DF
(3.0%) CAGR: 7.4%
GOIS
(2.9%) CAGR: 8.3%
MINAS GERAIS
(10.9%)
PARAN
(7.3%)
SO PAULO
(33.6%)
ESPRITO SANTO
(2.3% ) CAGR: 6.9%
RIO DE JANEIRO
(9.5%)
More than 1,000 establishments

500 to 1,000 establishments
RIO
GRANDE
DO SUL
(7.6%)
SANTA CATARINA
(6.0%)
Source: Observatrio SOFTEX, based on Ministry of Labour, RAIS.
70
71
Exchange rate / Taxa de converso

2003
3,0783
2004
2,9259
2005
2,4352
2006
2,1761
2007
1,9479
2008
1,8346
2009
1,9976
2010
1,7603
Source: Brazilian Central Bank, Boletim, Seo Balano de Pagamentos (BCB Boletim/BP)
Fonte: Banco Central do Brasil, Boletim, Seo Balano de Pagamentos (BCB Boletim/BP)
This Publication was sponsored by BNDES (Brazilian Development Bank)

About BNDES
BNDES is the main executive agent of Brazilian economic development policy. Since its founding
in 1952, BNDES supports productive activities and, therefore, is also keenly aware of the particular
challenge of each epoch.
Innovation is one of the most important factors in the current economic context. It is therefore
a strategic priority for BNDES, which has various lines of financing with this focus, such as
BNDES Prosoft, a program designed especially to stimulate the development of Brazils software
and information technology services industry (IT). In addition to specific lines, BNDES works to
stimulate innovation at all the companies it supports.
Supporting innovation, BNDES contributes to the development of companies, stimulating
increased productive efficiency, the generation of jobs and the sustainable development of Brazil.
Sobre o BNDES
Messages and requests for copies must be sent by email to
observatoriosoftex@nac.softex.br. Contact us for more information and
on demand studies about Brazilian Industry of Software and IT Services.
Para mais dados e informaes sobre o setor brasileiro

de software e servios de TI, contate o Observatrio SOFTEX
(observatoriosoftex@nac.softex.br). Consulte-nos para estudos
e pesquisas sob demanda.
ASSOCIAO PARA PROMOO DA EXCELNCIA

DO SOFTWARE BRASILEIRO SOFTEX
O BNDES o principal agente executor da poltica brasileira de desenvolvimento econmico.

Desde sua fundao, em 1952, o BNDES fomenta as atividades produtivas e, para tanto, sempre
tem como referncia o desafio de cada poca.
A inovao um dos aspectos mais importantes do contexto econmico atual. Representa,
portanto, prioridade estratgica para o BNDES, que conta com diversas linhas de financiamento
com esse foco, como BNDES Prosoft, um programa voltado especialmente para o estmulo
ao desenvolvimento da indstria nacional de software e servios de tecnologia da informao
(TI). Alm das linhas especficas, o BNDES procura estimular a inovao em todos os
empreendimentos que apia.
Fomentando a inovao, o BNDES contribui para o desenvolvimento das empresas, estimulando o
aumento da eficincia produtiva, a gerao de empregos e o desenvolvimento sustentvel do pas.
Rua Irm Serafina, 863 - 6 andar

Edifcio Sada Jorge
Centro
Campinas-SP
CEP 13015-914
Brasil
72
73
74
75
Bart Sadowski / iStock
Promotion:
Ministrio da
Cincia, Tecnologia
e Inovao
Ministrio do
Desenvolvimento, Indstria
e Comrcio Exterior
Ministrio das
Comunicaes
Ministrio das
Relaes Exteriores
Support:
Implementation:

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SOFTWARE E SERVIOS DE TI:

Short version, 2012

SOFTWARE AND IT SERVICES:

The Brazilian Association for the Promotion of Brazilian

Translation into English / Traduo para o ingls

Special acknowledgements / Reconhecimento especial

Business Development / Mercado: Djalma Petit

Supporters / Apoio financeiro

Education and Innovation / Capacitao e Inovao:

Brazilian Ministry of Science, Technology and Innovation

Quality and Competitiveness / Qualidade e Competitividade:

Financing Agency for Projects and Studies (FINEP) /

Technical cooperation / Cooperao tcnica

Manager, chief technician and editor / Gerente, responsvel

The Brazilian Institute of Geography and Statistics (IBGE) /

Copyright 2012 SOFTEX

Technical Staff / Equipe tcnica

All rights reserved by Associao para Promoo da Excelncia do Software

Antonio Carlos Diegues Jr., Jos Eduardo de Salles

Revision and proofreading / Reviso e Copidesque

Printed in Brazil / Impresso no Brasil

About SOFTEX / About SOFTEX Observatory

Part 1 The Brazilian Software and IT Services Industry BISS

Part 2 Software and IT Services as a Secondary Activity for Companies NBISS

Part 4 Brazil in Numbers

Conhea a SOFTEX / Conhea o Observatrio SOFTEX

Parte 1 A Indstria Brasileira de Software e Servios de TI IBSS

Parte 2 Software e Servios de TI como Atividade Secundria de Empresas NIBSS

Parte 3 Capacitao e Competncias para o Setor de Software e Servios de TI

Parte 4 O Brasil em Nmeros

Neste documento, apresentam-se dados de fontes oficiais sobre as atividades de software e

Durante os ltimos vinte anos, a Indstria Brasileira de Software e Servios de TI (IBSS)

John Lemos Forman

Jose Antonio Antonioni

Since its creation in 1996, SOFTEX has been expanding its

Desde a sua criao, em 1996, a SOFTEX vem ampliando

O Sistema SOFTEX composto pela SOFTEX e pela rede de

The SOFTEX Observatory is the research and study unit of

O Observatrio SOFTEX a unidade de estudos e pesquisas

The SOFTEX Observatory generates strategic and

A gerao de Inteligncia Estratgica e Competitiva

Katrina Leigh Grinn / iStock

We now have 73 thousand software and IT services companies;

Contamos, hoje, com 73 mil empresas de software e servios de TI.

Number of software and IT companies with 20 or more people employed

Percentage of companies in the software and IT services industry by range

CAGR (2003-2009) 10.9%

Among medium and large companies, there

6201 Computer programming activities

9511 Repair of computer and peripheral equipment

9512 Repair of communication equipment

Entre as mdias e grandes, cresce o nmero

Total: 2,309 companies

Portals and content providers

Real growth of 8.2% per year. Net income of

Crescimento real de 8,2% ao ano. Receita lquida

Small companies gain strength and expand their

Pequenas empresas ganham musculatura e

Total 2009: US$ 25.4 billion

Among medium and large companies, the income

9512 Repair of communication equipment