Muzzafar Siddiqi, PMP

Harrow HA2 7LB

+44 (0) 7714 413 078 | muzz.siddiqi@gmail.com
https://www.linkedin.com/in/MuzzafarSiddiqi

HEAD OF PMO
Award winning and hands-on Head of PMO with strong leadership skills and 10+ years practical experience of
establishing from scratch, managing and leading PMO functions and teams within global organisations. Expertise
in providing specialist support in the successful delivery of multiple concurrent cross functional projects and programmes.
Key skills:

10+ years global experience of defining and implementing E2E governance, project controls, structures,
reporting, roles and responsibilities and processes to support all PMO services with continuous improvement
10+ years global expertise in supporting, mentoring and coaching project managers, programme managers
and non IT stakeholders for multiple global organisations.
10+ years global programme management experience of leading, managing and delivering global
programmes ensuring alignment to overall strategy and in line with the organisations processes and frameworks.
10+ years global IT and Management Consultancy experience - 6 years for Tier 1 (Accenture, CGI and Perot
Systems (part of Dell Services)) and 5 years with Tier 2 (UST) organizations.

AREAS OF EXPERTISE

Project, Portfolio and Programme Management

Senior Stakeholder and Relationship Management
Best Practices, Standards, Processes and Tooling
Risk Management, Regulatory, QA Support
Project Methodologies, Change Management

Building New PMOs from Scratch, Customer Focussed

Governance, PMO Operations, Coaching, Guidance
Dashboards, KPIs, MI, Reporting, Project Planning
Financial and Budget Management, Commercials
Vendor Management, Outsourcing, Resourcing

PROFESSIONAL EXPERIENCE
Accenture (Customer: Bank of America), Chester, UK
HEAD OF PMO (Interim)

Apr 2015 Sep 2015

Bank of America is one of the world's leading financial institutions with a full range of banking, investing, asset
management and other financial and risk management products and services.
Reporting to the Programme Director, part of programme leadership team, leading, managing and running PMO and a
PMO team of 5, supporting a $100M two year global business change and platform transformation programme consisting
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of 15 projects and managing multiple senior business and IT stakeholders including SVPs. MDs and multiple 3 parties
Key Achievements:
Providing project and programme management support to all 15 projects by assisting in project kick off meetings,
project planning, estimating, budgeting, resource allocation, tracking milestones, monthly financials and ensuring
alignment to overall programme strategy.
Transformed existing PMO processes and controls by fixing gaps in PMO operations and processes, consolidating
governance, increasing process adherence and instituting standards and best practices to realise improved efficiency
of 20% within 2 months
Developed and implemented change control process, leading meetings to manage all forms of change from internal
and external sources and ensuring full impact assessment carried out prior to go/no go decisions
Set up and ran resource meetings to ensure resources identified and recruited in line with project plan working closely
with project/programme managers and improved on-boarding processes by 33% from 3 weeks to 2 weeks.
Improved efficiency by 20% within 2 months by transformed existing PMO processes and controls by fixing gaps, reengineering some processes, increasing process adherence and instituting standards and best practices
Developed programme level reporting via a dashboard for senior leadership to give an up-to-date, accurate and
single view of the programme for effective decision making and to ensure programme stayed on schedule
Developed and measured several KPIs (metrics) for PMO dashboard to highlight value add of PMO - increasing
adherence and compliance from 80% to 98% for status reporting by influencing and convincing all stakeholders and
increasing closure of action logs from 30% to 70% within 4 weeks.

MS Computer Services Inc., London, UK

HEAD OF PMO and PROGRAMME DIRECTOR

Jun 2013 Mar 2015

Provided pro-bono consulting, mentoring, motivating and coaching for graduates and post graduates on IT and business
areas and support on setting up PMOs, PM best practices, tools and technique. Also took time to care of elderly parent.
Perot Systems (Part of Dell Services ME), Customer; Qatar Government), Qatar
PMO LEAD (Interim)

Jul 2012 May 2013

Programme is part of Qatari national strategy to improve health care for all nationals by having a single patient record.
Reported to the PMO Director and Customer Executive, set up and delivered new robust PMO function in 2 months for 4
year $125M global business and IT healthcare change/transformation programme based on the NHS for the Qatar
government. Mentored and coached doctors, clinicians, nurses and other non IT staff to ensure they understood the
purpose of the PMO processes and helped them to comply.
Key Achievements:
Fast tracked implementation of new PMO by creating several new processes by implementing a governance
framework, MI, financial, status and exception reporting, planning and HIPAA regulatory compliance to ensure quick
and successful programme start up.
Redefined and embedded new structure for PMO and project teams by creating job profiles, roles and responsibilities
and by working closely with HR, SMEs and other functional leaders to ensure smooth transition.
Developed and implemented process for weekly risks and issues tracking and reporting (RAID Management)
enabling critical risks to be addressed earlier in the project life cycle thereby reducing schedule by 10%
Implemented regular project health checks and assurance reviews on a quarterly basis for all projects resulting in
proactive solutions to potential issues enabling 10-15% savings in project schedules/budgets
Implemented weekly process to meet with all project managers to assist in the development and maintenance of
project plans, status reports and risks and issues to ensure accurate and timely information for management reporting
Realised 10-15% savings in project schedules/budgets by implementing regular project health checks and assurance
reviews on a quarterly basis for all projects
Established SharePoint as the collaborative document repository for all live data by fully utilizing all functions and
maintaining all project related documentation for entire programme (6 projects)
CAREER BREAK to care for elderly relative

Sep 2011 May 2012

UST Global, (Customers: Aviva, Dell, Debenhams, ASDA, G4S), UK

HEAD OF PMO

Jul 2006 Aug 2011

Many global 1000 clients in multiple vertical sectors.

Reported to customer CXOs, managed multiple customers, lead and managed PMO and PMO team of 5, supported 100+
global project, portfolios and programmes of up to $100 M and global teams of 200+ onshore and offshore resources in
multiple locations.
Key Achievements:
Developed and implement strategic roadmap for IT by working with client CIO with specific mandate to outsource as
much work offshore as possible to reduce costs - transitioned 30% of work offshore with cost savings of $1M+/year
Grew European BU from scratch in UK market by taking ownership for sales, delivery and operations and generated
$5MM revenue and grew team from scratch to 80 global resources in UK, USA and India within 18 months by building
relationships with CXO level client executives and leading, driving and winning several RFIs and RFPs.
Set up PMO functions from scratch for multiple customers by developing strategic roadmaps, governance, processes,
best practices, programme dashboards and regular project assurance increasing success rate by 10%
Increased project success rate by 20% within 3 months by transforming existing PMOs by producing PMO charters,
agreeing to suite of services to provided by the PMOs and transferring accountabilities to correct people
Managed $7M global HR transformation programme by migrating to PeopleSoft for 6000+ users in 15 months
incorporating people, processes and technology changes
Achieved saving of $1.4M through effective delivery of financial transformation initiatives including integration and
streamlining of business and IT processes, E2E management of financial processes and web-enablement
Reduced project costs and timelines by 20% by developing and implementing project management best practices
frameworks and redesigning business and IT processes as part of continual improvement

MetLife, USA
PROGRAMME MANAGEMENT CONSULTANT AND PMO LEAD

Mar 2005 Jul 2006

MetLife is among the largest global providers of insurance, annuities and employee benefit programs, with 90 million
customers in over 60 countries
Reported directly to the Customer VP, oversaw and delivered a portfolio of over 10 projects in critical $8M global IT and
business change programme with 60+ global resources in 16 months, led divisional PMO while managed a team of 4.
Key Achievements:
Recovered failing programme by setting up initial meetings with key stakeholders and sponsors, modifying existing
master programme plan and getting involved in the day to day management of the programme
Presented all projects to PMO board for phase gate reviews, mentored and coached PMO team and project
managers and ensured projects delivered to agreed standards and timelines reducing overrun costs by 20%
Improvements in business processes through usage of automated tools and offshore teams and reduced testing
phases by 20-25% resulting in significant cost savings.
Delivered major SOX & HIPAA regulatory projects by working in collaboration with Audit and Security departments to
ensure compliance as per regulations to prevent thousands of dollars in fines

PREVIOUS EXPERIENCE
State of Georgia, USA PROGRAMME MANAGEMENT CONSULTANT (Interim)

Sep 2004 Mar 2005

AFLAC, USA

PROGRAMME MANAGEMENT CONSULTANT (Interim)

Mar 2004 Sep 2004

STI Knowledge Inc

HEAD OF PMO (Interim)

May 2003 Sep 2003

CGI Inc

MULTIPL DIRECTOR AND PMO ROLES

EDUCATION AND QUALIFICATIONS

BSc (Hons)

Mechanical Engineering, Nottingham University

ACCREDITATIONS AND CERTIFICATIONS

Project Management Professional (PMP), Project Management Institute

IT Project+, CompTIA
Chief Administration Office Award, MetLife
Fellow, Life Management Institute, Life Office Management Association
Associate, Life & Health and Claims, International Claims Administration
Health Insurance Associate, Health Insurance Association of America
Associate, Customer Service, Life Office Management Association

KEY IT SKILLS

MS Office: Word, Excel, PowerPoint, Outlook

MS SharePoint
MS Project
Visio
Various internal software and databases

May 1997 May 2002