April 2005

PETRONAS eLearning Course List

PETRONAS eLEARNING Solutions Sdn Bhd Course List

SOFT SKILLS – BUSINESS and PROFESSIONAL DEVELOPMENT
Category Code Title
Accounting and Finance 48501 Financial Management Series: Fundamental Accounting Concepts
48502 Financial Management Series: Understanding Financial Statements
48503 Financial Management Series: Budgeting Essentials
48504 Financial Management Series: Cash Analysis and Management
48505 Financial Management Series: Analyzing Financial Statements
48506 Financial Management Series: Inventory Costing and Depreciation
48511 Business Finance: Risk Analysis
48512 Business Finance: Time Value of Money
48513 Business Finance: Valuation of Stocks and Bonds
48521 Business Accounting: Accounting for Assets
48522 Business Accounting: Accounting for Liabilities
48523 Business Accounting: Accounting for Stockholders Equity
48531 Financial Statements: Financial Statements Analysis
48532 Financial Statements: Reading and Analyzing an Annual Report
48533 Financial Statements: Analyzing Cash Flows
48541 Budgeting: Creating and Analyzing a Budget
48542 Budgeting: Operating and Manufacturing Budgets
48543 Budgeting: Capital Budgeting
Communication 19108 Communication Media and Etiquette Series
19110 Thinking on Your Feet -- Handling 11 Types of Difficult Question Types
19114 Everyone Sells -- Selling Skills for the Non-Salesperson
19115 Managing Your Pipeline - Accounts - Time
19109 Developing Winning Proposals Series
19113 Negotiate So That Everyone Wins
19111 Write to your Buyers -- E-mails - Letters - Reports
19112 Create and Deliver Sales Presentations with Impact
45002 Interpersonal Communication: Effective Communication
45003 Interpersonal Communication: Listening Skills
44003 Interpersonal Communication: Telephone Skills
45015 Effective Presentations: Planning a Presentation
45016 Effective Presentations: The Presentation Process
45017 Effective Presentations: Essentials of Persuasion
45101 Advanced Interpersonal Communication: Building Relationships
45102 Advanced Interpersonal Communication: Communicating with Co-workers
45103 Advanced Interpersonal Communication: Communicating to Build a Positive
Culture
45107 Business Writing - The Fundamentals
45108 Business Writing - Writing Effective Proposals
45201 Communicating with Difficult People: Working With Difficult Employees
45202 Communicating with Difficult People: Handling Difficult Co-workers
45203 Communicating with Difficult People: Communicating With Your Manager
45211 Emotional Intelligence: Developing Emotional Intelligence Skills
45212 Emotional Intelligence: Applying Emotional Intelligence in the Workplace
45213 Emotional Intelligence: Emotional Intelligence for Executives
 PETRONAS eLEARNING Solutions Sdn Bhd Course List
SOFT SKILLS – BUSINESS and PROFESSIONAL DEVELOPMENT
Category Code Title
45221 Cross-Cultural Business Communication: Understanding Cultural Differences
45222 Cross-Cultural Business Communication: Developing Cross-Cultural
Communication Skills
45223 Cross-Cultural Business Communication: Addressing Cross-Cultural Business
Situations
45231 E-mail Etiquette: E-mail in the Workplace
45232 E-mail Etiquette: Using E-mail to Communicate Successfully
45233 E-mail Etiquette: Writing Effective E-mail Messages
45241 Organizational Communication: The Fundamentals
45242 Organizational Communication: Communicating in the Workplace
45243 Organizational Communication: Managing Communication
45251 Business Etiquette: Office Protocol
45252 Business Etiquette: Communicating in Today's Workplace
45253 Business Etiquette: Business Functions and Travel
45271 Advanced Business Communication: Guidelines for Effective Communication
45272 Advanced Business Communication: Business Writing for Results
45273 Advanced Business Communication: Effective Business Communication
45281 Telephone Skills: Professionalism Through Basic Skills
45282 Telephone Skills: Handling Difficult Calls
45283 Telephone Skills: Effectively Managing Inbound and Outbound Calls
45291 Listening Skills: The Fundamentals of Listening
45292 Listening Skills: Listening Challenges
Customer Service 44004 Excellence in Service: Fundamentals for Managers
44005 Excellence in Service: Fundamentals for Employees
44006 Excellence in Service: Providing Superior Customer Service
44007 Excellence in Service: Working With Upset Customers
44008 Excellence in Service: Communicating With Your Customers
44009 Excellence in Service: Establishing Service Standards
44010 Excellence in Service: Building a Customer Service Team
44011 Excellence in Service: Creating Customer Loyalty
44002 Call Center: Inbound Customer Service
44021 Call Center Management: Managing an Inbound Call Center
44022 Call Center Management: Measuring Quality and Performance
44023 Call Center Management: Managing and Motivating Your Staff
44031 Customer Relationship Management: Fundamentals of CRM
44032 Customer Relationship Management: Implementing CRM
44033 Customer Relationship Management: eCRM
19099 Basic Customer Contact Representative Skills
19102 Customer Contact Center Functions
19106 Customer Service and Support Series
19107 Customer Service and Support Practice Series
Human Resources 47008 Diversity: What Managers Should Know
47009 Diversity: What Employees Should Know
47010 Interviewing Skills: Preparing for an Interview
47011 Interviewing Skills: Conducting an Interview
47012 Interviewing Skills: Laws Governing the Interview Process
 PETRONAS eLEARNING Solutions Sdn Bhd Course List
SOFT SKILLS – BUSINESS and PROFESSIONAL DEVELOPMENT
Category Code Title
47014 Exit Interviewing Skills: Preparing for an Exit Interview
47015 Exit Interviewing Skills: Conducting an Exit Interview
47016 Exit Interviewing Skills: The Termination Process
47101 Workplace Aggression: Recognizing Aggressive Behavior
47102 Workplace Aggression: Defusing Aggressive Situations
47103 Workplace Aggression: Taking a Proactive Approach
47111 Recruiting and Retention: Staffing Your Organization
47112 Recruiting and Retention: Internet Recruiting
47113 Recruiting and Retention: Keeping Your Good Employees
47201 360-Degree Feedback: Experiencing 360-Degree Feedback
47202 360-Degree Feedback: Implementing a 360-Degree Program
47203 360-Degree Feedback: Maximizing the Benefits of 360-Degree Feedback
47301 Sexual Harassment: What Employees Should Know
47302 Sexual Harassment: Preventing Sexual Harassment Claims
47303 Sexual Harassment: Resolving Sexual Harassment Claims
Human Resources 47311 Human Resource Law: Management Role
47312 Human Resource Law: Americans with Disabilities Act
47313 Human Resource Law: Equal Employment Opportunity Law
47314 Human Resource Law: Family and Medical Leave Act
47315 Human Resource Law: Fair Labour Standards Act
47316 Human Resource Law: Understanding Privacy Rights
Leadership 46001 Decision Making and Problem Solving: Decision Making Fundamentals
46002 Leadership Development: Delegation
46003 Leadership Development: Goal Setting
46004 Leadership Development: Leading the Way
46005 Leadership Development: Motivation
46006 Decision Making and Problem Solving: Problem Solving Fundamentals
46010 Leading the Way: Learning to Lead
46011 Strategic Decision Making: Preparing to Make Decisions
46012 Strategic Decision Making: Making the Right Decision
46013 Strategic Decision Making: Advanced Decision Making
46021 Business Problem Solving: Problem Solving Fundamentals
46022 Business Problem Solving: The Problem-Solving Process
46023 Business Problem Solving: Critical Thinking and Information Analysis
46024 Business Problem Solving: Problem Solving Teams
46031 Goal Setting: Reaching Individual Goals
46032 Goal Setting: Goal Setting Tools for Managers
46033 Goal Setting: Organizational Goal Setting
46041 Delegation: Understanding Delegation
46042 Delegation: Utilizing The Delegation Process
46043 Delegation: Monitoring and Evaluating Results
46101 Frontline Leadership: Preparing to Lead
46102 Frontline Leadership: Knowledge in the Workplace
46103 Frontline Leadership: Positively Influencing Workplace Culture
46111 Managerial Leadership: Creating a Vision
 PETRONAS eLEARNING Solutions Sdn Bhd Course List
SOFT SKILLS – BUSINESS and PROFESSIONAL DEVELOPMENT
Category Code Title
46112 Managerial Leadership: Leading Though Change
46113 Managerial Leadership: Motivating Employees
46121 Motivation: Fostering Employee Motivation
46122 Motivation: Motivating Through Rewards and Recognition
46123 Motivation: Empowering to Increase Motivation
46201 Executive Level Leadership: Becoming an Executive Leader
46202 Executive Level Leadership: Change and the Executive Leader
46203 Executive Level Leadership: Leadership and Communication
46301 Succession Planning: Elements and Approaches
46302 Succession Planning: Setting up a Succession Planning Program
Leadership 46303 Succession Planning: Successors, Plan Evaluations, and Planning Tools
Management 41003 Change Management: Managing Change
41006 Essentials of Management: Negotiating Skills
41009 Conducting Meetings: The Meeting Process
41010 Conducting Meetings: Managing a Meeting
41011 Conducting Meetings: Effective Meeting Communication
41012 Change Management: Adapting to Change
41015 Employee Performance: Managing Difficult People
41016 Employee Performance: Providing Feedback
41017 Employee Performance: Resolving Conflict
41020 Essentials of Management: Succeeding as a New Manager
41021 Essentials of Management: Creating a Positive Workplace
41022 Essentials of Management: Maintaining a Productive Workforce
41031 Facilitation- The Effective Facilitator
41032 Facilitation- The Facilitation Process
41033 Facilitation- Facilitating Challenging Situations
41041 Coaching: Building Relationships
41042 Coaching: Applying the Coaching Process
41043 Coaching: Communicating with Employees
41051 Managing Performance: Establishing a Performance Plan
41052 Managing Performance: The Performance Appraisal Process
41053 Managing Performance: Overcoming Performance Appraisal Challenges
41061 Correcting Performance Problems: Identifying Performance Problems
41062 Correcting Performance Problems: Addressing Performance Problems
41063 Correcting Performance Problems: Disciplining Employees
41071 Business Ethics: Ethics Decision Making
41072 Business Ethics: Managerial Business Ethics
41073 Business Ethics: Organizational Ethics
41081 Negotiating: Preparing for a Negotiation
41082 Negotiating: The Negotiation Process
41083 Negotiating: Advanced Negotiation Tactics
41091 Mentoring: Implementing a Formal Mentoring Program
41092 Mentoring: Developing Your Mentoring Skills
41093 Mentoring: Using a Mentor to Your Advantage
 PETRONAS eLEARNING Solutions Sdn Bhd Course List
SOFT SKILLS – BUSINESS and PROFESSIONAL DEVELOPMENT
Category Code Title
Management 41101 Organizational Behavior: Organizational Dynamics for Individuals
41102 Organizational Behavior: Organizational Group Dynamics
41103 Organizational Behavior: The Organizational System
41201 Managing the Expert: Understanding Experts
41202 Managing the Expert: Developing a Successful Environment
41203 Managing the Expert: Managing the Unique Needs of Experts
41210 Managing Generations in the Workplace: Understanding the Generations
41211 Managing Generations in the Workplace: Generations Working Together
41212 Managing Generations in the Workplace: Recruitment and Retention
41221 Managing High Performers: Talent Retention Strategy
41222 Managing High Performers: Identifying, Competencies and Interviewing
41223 Managing High Performers: Training, Career and Rewards
41231 Managing Change: The Change Process
41232 Managing Change: Overcoming Change Obstacles
41233 Managing Change: Managing Yourself Through Change
41261 Organizational Crisis Management: Planning for Crises
41262 Organizational Crisis Management: Managing a Crisis
41263 Organizational Crisis Management: Resolving Crises in Organizations
Business Law 46601 Essentials of Business Law: The Legal Environment
46602 Essentials of Business Law: Contract Law
46603 Essentials of Business Law: Employment Law
46604 Essentials of Business Law: Cyberlaw
46610 Business Code of Conduct: Ethical Responsibility in the Workplace
46611 Business Code of Conduct: Bribery and Kickbacks
46612 Business Code of Conduct: Insider Trading
46614 Business Code of Conduct: Sarbanes-Oxley Act 2002
46615 Business Code of Conduct: Confidentiality and Company Assets
46616 Business Code of Conduct: Conflicts of Interest
Personal Development 43001 Organizational Skills: Managing Information
43003 Creativity and Innovation: Thinking Creatively
43004 Organizational Skills: Time Management
43005 Stress Management: Fundamentals for Managers
43006 Stress Management: Fundamentals for Employees
Personal Development 43010 Self Development: Balancing Your Personal and Professional Life
43011 Self Development: Motivating Yourself to Perform
43012 Self Development: Increasing Your Assertiveness
43013 Self Development: Developing Rapport Through Communication
43014 Self Development: Improving Your Memory
43015 Self Development: Positively Influencing Others
43021 Time Management: Developing a Plan
43022 Time Management: Planning Your Day
43023 Time Management: Overcoming Challenges
43031 Creativity and Innovation: Increasing Personal Creativity
43032 Creativity and Innovation: Fostering a Creative Environment
43033 Creativity and Innovation: Promoting Team Creativity
 PETRONAS eLEARNING Solutions Sdn Bhd Course List
SOFT SKILLS – BUSINESS and PROFESSIONAL DEVELOPMENT
Category Code Title
43041 Career Development: Developing a Career Strategy
43042 Career Development: Excelling in Your Career
43043 Career Development: Professional Networking
43051 Achieving Success Without Authority: Focusing on Results
43052 Achieving Success Without Authority: Personal Accountability
43061 Business Travel Safety: Domestic Travel
43062 Business Travel Safety: International Travel
43063 Business Travel Safety: Forming a Corporate Travel Safety Program
43064 Business Travel Safety: Safety Measures for Travelers
45104 Grammar Skills - An Introduction to Basic Grammar
45105 Grammar Skills - Writing Effectively
45106 Grammar Skills - Punctuation, Mechanics, and Spelling

IT Professional Skills 43490 Moving from Technical Professional to Manager: Getting Started
43491 Moving from Technical Professional to Manager: Managing Personnel
43492 Moving from Technical Professional to Manager: Managing the IT Department
Project Management 41512 Advanced Project Management: Building Productive Stake Holder
41513 Advanced Project Management: Project Estimating Techniques
41514 Advanced Project Management: Managing Accelerated Projects
41515 Advanced Project Management: Setting Up a Project Office
41516 Advanced Project Management: Portfolio Management
41517 Advanced Project Management: Project Management Maturity
41521 Project Leadership: Leading the Project Team
41522 Project Leadership: Communicating Within a Project Team
41523 Project Leadership: Overcoming Obstacles
41524 Advanced Project Leadership: Organization, Strategy and Business Needs
41525 Advanced Project Leadership: Navigating Corporate Structures
41526 Advanced Project Leadership: Bringing Home the Value
41527 Advanced Project Leadership: Selling Project Management to the Organization
41531 Managing IT Projects: Project Fundamentals and Initiation
41532 Managing IT Projects: Project Planning and Execution
41533 Managing IT Projects: Project Control and Closure
41551 Project Management Essentials: Planning a Project
41552 Project Management Essentials: Project Scheduling and Budgeting
41553 Project Management Essentials: Controlling and Closing a Project
41561 Project Management: The Fundamentals
41562 Project Management: Scope
41563 Project Management: Time Management
41564 Project Management: Estimating Costs
41565 Project Management: Quality Standards
41566 Project Management: Risk Management
41567 Project Management: The Team
41568 Project Management: Communications
41569 Project Management: Contracts and Procurement
41570 Project Management: Coordination
41571 Project Management: The Process
 PETRONAS eLEARNING Solutions Sdn Bhd Course List
SOFT SKILLS – BUSINESS and PROFESSIONAL DEVELOPMENT
Category Code Title
Team Building 42001 Team Management: High Performance Teams
42002 Team Participation: Teamwork Fundamentals
42003 Team Participation: Team Communication
42004 Team Participation: Resolving Conflict in Teams
42005 Team Participation: Decision Making in Teams
42101 Virtual Teams: The Fundamentals
42102 Virtual Teams: Communicating Effectively
42103 Virtual Teams: Participating in Virtual Meetings
42201 Team Leadership: Developing A High Performance Team
42202 Team Leadership: Conducting Productive Team Meetings
42203 Team Leadership: Promoting Your Team's Effectiveness
42211 Team Conflict: Resolving Team Conflict
42212 Team Conflict: Working in Diversified Teams
42213 Team Conflict: Overcoming Conflict with Communication
42221 Project Team: Participating on a Project Team
42222 Project Team: Applying Team Building Techniques
42223 Project Teams: Building a Project Team
42231 Cross-Functional Teams: Goal Setting in a Cross-Functional Team
42232 Cross-Functional Teams: Selecting Cross-Functional Team Members
42233 Cross-Functional Teams: Cross-Functional Team Development
42301 Virtual Team Management: Developing Virtual Teams
42302 Virtual Team Management: Managing Virtual Team Relationships
42303 Virtual Team Management: Coaching Virtual Team Members
Support Professionals 43301 Administrative Assistant Skills: Understanding Basic Skills
43302 Administrative Assistant Skills: Enhancing Your Skills
43303 Administrative Assistant Skills: Excelling as an Admin Assistant
Knowledge Management 44601 Organizational Learning: Developing a Knowledge Management System
44602 Organizational Learning: Transferring Knowledge within an Organization
44603 Organizational Learning: Deploying a Knowledge Management System
48301 E-Learning Essentials Pt. 1 - E-Learning and Successful Strategy
48302 E-Learning Essentials Pt. 2 - Marketing to Your Key Players
48303 E-Learning Essentials Pt. 3 - Deploying and Measuring Your Solution
Consulting 19103 Consultative Selling I Series
19104 Consultative Selling II Series
19105 Consultative Selling Practice Series
44551 Consulting Skills: Building Consulting Relationships
44552 Consulting Skills: The Consulting Process
44553 Consulting Skills: Serving as an Internal Consultant
Strategic Planning 42501 Strategic Management: Establishing Strategic Focus
42502 Strategic Management: Analyzing Strategic Options
42503 Strategic Management: Developing a Successful Process
42511 Competitive Intelligence: Implementing a Competitive Intelligence System
42512 Competitive Intelligence: Analysis and Dissemination
42513 Competitive Intelligence: Researching Online
42521 Managing Business Risk: Developing a Risk Management Plan
 PETRONAS eLEARNING Solutions Sdn Bhd Course List
SOFT SKILLS – BUSINESS and PROFESSIONAL DEVELOPMENT
Category Code Title
42522 Managing Business Risk: Risk Assessment and Control
42523 Managing Business Risk: Financing and Contingency Planning
Sales and Marketing 42401 Principles of Marketing: Fundamentals of Marketing
42402 Principles of Marketing: Product Strategy
42403 Principles of Marketing: Distribution Strategy
42404 Principles of Marketing: Promotion Strategy
42405 Principles of Marketing: Pricing Strategy
42406 Principles of Marketing: Writing a Marketing Plan
42411 Brand Management: Fundamentals of Brand Management
42412 Brand Management: Building Brand Equity
42413 Brand Management: Managing Brand Equity
42414 Brand Management: Developing a Brand Strategy
42415 Brand Management: Integrated Marketing
42416 Brand Management: Branding on the Web
44501 Sales Skills: The Fundamentals
44502 Sales Skills: Prospecting and Addressing Needs
44503 Sales Skills: Overcoming Obstacles
44504 Sales Skills: Gaining Customer Commitment
44505 Sales Skills: Developing a Winning Strategy
44506 Sales Skills: Effectively Closing a Sales
44511 Professional Selling Over the Phone: Preparation and Strategies
44512 Professional Selling Over the Phone: Prospecting
Sales and Marketing 44513 Professional Selling Over the Phone: Closing a Sale
44520 Sales Management: Building a Championship Sales Team
44521 Sales Management: Leading a Sales Team
44522 Sales Management: Motivating Sales Teams to Win
Operations 44711 Quality Management: The Quality Management Process
44712 Quality Management: Quality Management Tools
44713 Quality Management: Business Process Improvement
44721 Operations Management: Fundamentals of Operations Management
44722 Operations Management: Operations Components
44723 Operations Management: Operations Management Tools
44731 ISO 9001: 2000: Overview of Standards
44732 ISO 9001: 2000: Implementing Standards
44733 ISO 9001: 2000 : The Auditing Process
44741 Value Chain Management: Elements of the Value Chain
44742 Value Chain Management: Managing a Value Chain
44743 Value Chain Management: Managing the Transition to a Value Chain
44751 Six Sigma Part 1: Six Sigma Essentials
44752 Six Sigma Part 2: Deploying Six Sigma
44753 Six Sigma Part 3: Managing Six Sigma Projects
44851 Total Quality Management: Essentials of TQM
44852 Total Quality Management: Principles
44853 Total Quality Management: Implementation and Tools
International Business 46501 International Business Essentials: The Global Business Environment
 PETRONAS eLEARNING Solutions Sdn Bhd Course List
SOFT SKILLS – BUSINESS and PROFESSIONAL DEVELOPMENT
Category Code Title
46502 International Business Essentials: Succeeding as a Global Manager
46503 International Business Essentials: Conducting Business in Europe
Safety and Regulatory 14987 Industrial Safety - Hazard Communication
14988 Industrial Safety - Personal Protective Equipment
14993 Safety and Health - Office Ergonomics
 PETRONAS eLEARNING Solutions Sdn Bhd Course List
INFORMATION TECHNOLOGY
Category Code Title
E-Commerce 13183 Introduction to e-Commerce
13184 Evaluating e-Commerce Options
13185 e-Commerce Security
13186 e-Commerce Implementation Issues
13187 Building an e-Commerce Business Case
13782 e-Business Part 1: Facing the e-Business Challenge
13783 e-Business Part 2: Building the Infrastructure
13784 e-Business Part 3: Choosing Tools and Technologies
13785 e-Business Part 4: Securing Your Infrastructure
13786 e-Business Part 5: Understanding the Applications
13787 e-Business Part 6: Working with Employees
13788 e-Business Part 7: Satisfying the Customer
13789 e-Business Part 8: Supply Chain Management and e-Procurement
13494 Database Technologies Part 1: Relational Database Fundamentals
Database
13495 Database Technologies Part 2: Introduction to SQL
72551 Microsoft Access 2000 Designing and Implementing Database Applications Part 1 -
Database Design
72552 Microsoft Access 2000 Designing and Implementing Database Applications Part 2 -
Handling Data
72553 Microsoft Access 2000 Designing and Implementing Database Applications Part 3 -
Creating Applications
72554 Microsoft Access 2000 Designing and Implementing Database Applications Part 4 -
Debugging Applications
72555 Microsoft Access 2000 Designing and Implementing Database Applications Part 5 -
Completing Applications

PETRONAS eLEARNING Solutions Sdn Bhd Course List

DESKTOP COURSES
Category Code Title
PC and Windows User 14318 Introduction to PCs and Software
Fundamentals
15100 Basic Troubleshooting
72006 Microsoft Windows 2000 Professional User Fundamentals
72007 Microsoft Windows 2000 Professional Advanced User
74001 Microsoft Windows XP User Fundamentals
74002 Microsoft Windows XP Advanced User
13596 ICDL and ECDL Part 1
13597 ICDL and ECDL Part 2
13598 ICDL and ECDL Part 3
14716 ICDL and ECDL Part 4
14717 ICDL and ECDL Part 5
14718 ICDL and ECDL Part 6
14719 ICDL and ECDL Part 7
Microsoft Office 75010 Microsoft Office 2003 - New Features for Office Users
75001 Microsoft Office 2003 - Introduction to Office 2003
72101 Microsoft FrontPage 98 Proficient User
72102 Microsoft FrontPage 98 Expert User
75022 Microsoft Word 2003 Fundamentals

For internal circulation only. Private and Confidential - 11 -

 PETRONAS eLEARNING Solutions Sdn Bhd Course List
DESKTOP COURSES
Category Code Title
75023 Microsoft Word 2003 Proficient User
75024 Microsoft Word 2003 Expert Part 1
75025 Microsoft Word 2003 Expert Part 2
75032 Microsoft Excel 2003 Fundamentals
75033 Microsoft Excel 2003 Proficient User
75034 Microsoft Excel 2003 Expert Part 1
75035 Microsoft Excel 2003 Expert Part 2
75041 Microsoft PowerPoint 2003 Fundamentals
75042 Microsoft PowerPoint 2003 Proficient User
75050 Microsoft Access 2003 Fundamentals
75051 Microsoft Access 2003 Proficient User
75070 Microsoft Outlook 2003 Fundamentals
75071 Microsoft Outlook 2003 Proficient User
75081 Microsoft Project 2003 Fundamentals
75082 Microsoft Project 2003 Proficient User
75091 FrontPage 2003 Proficient User

Microsoft Office 75092 FrontPage 2003 Expert User

75060 Microsoft Visio 2003 Proficient User
75061 Microsoft Visio 2003 Expert User
74010 Microsoft Office XP: New Features Part 1: Overview, Word, Excel and PowerPoint
74011 Microsoft Office XP: New Features Part 2: Access, Outlook and FrontPage
Internet 15042 NetMeeting
15119 Internet Fundamentals
15124 Surf and Communicate with the Internet
15125 Secure E-mail
74016 Microsoft Internet Explorer 6: User Fundamentals
85101 Introduction to the Internet and World Wide Web
85102 Netscape 6 User Fundamentals
Lotus 12889 Lotus Approach 97 Fundamentals
13190 Lotus Notes R5: Collecting and Organizing Information
13191 Lotus Notes R5: Messaging and Working Remotely
13192 Lotus Notes R5: Calendaring and Scheduling
13193 Lotus Notes R5: Managing and Sharing Information
13400 Lotus Domino R5: Migrating from R4.x
13401 Lotus Domino R5: Configuring and Optimizing the Environment
13403 Lotus Domino R5 Development Part 1: Basic Concepts
13404 Lotus Domino R5 Development Part 2: Application Development Fundamentals
13405 Lotus Domino R5 Development Part 3: Creating User Interfaces
13406 Lotus Domino R5 Development Part 4: Making Your Application Run
13407 Lotus Domino R5 Development Part 5: Advanced Application Development
13408 Lotus Domino R5 Development Part 6: Developing Applications for Web Clients
13409 Lotus Domino R5 Development Part 7: Developing Applications for the Notes R5
13410 Lotus Domino R5 Development Part 8: Application Architecture
13411 Lotus Domino R5 Development Part 9: Web Site Design
13420 Lotus Domino R5 System Administration Part 1: Planning a Notes/Domino
Infrastructure
13421 Lotus Domino R5 System Administration Part 2: Replication and Mail Routing

For internal circulation only. Private and Confidential - 12 -

 PETRONAS eLEARNING Solutions Sdn Bhd Course List
DESKTOP COURSES
Category Code Title
Basics and Strategies
13422 Lotus Domino R5 System Administration Part 3: Server Setup and Configuration
13423 Lotus Domino R5 System Administration Part 4: User Setup and Configuration
13424 Lotus Domino R5 System Administration Part 5: Advanced Notes Mail Routing
13425 Lotus Domino R5 System Administration Part 6: Advanced Internet Mail Routing
13426 Lotus Domino R5 System Administration Part 7: Security Planning and
Lotus Implementation
13427 Lotus Domino R5 System Administration Part 8: Internet Connectivity & Security
13428 Lotus Domino R5 System Administration Part 9: Managing a Notes/Domino
Environment
13429 Lotus Domino R5 System Administration Part 10: Monitoring a Notes/Domino
Environment
14390 IBM® Lotus® Domino 6: Preparing Domino R4 Administrators
14393 IBM® Lotus® Domino Designer 6: Preparing Domino R4 Developers
14391 IBM® Lotus® Domino 6 for Release 5 Administrators Part 1: Preparing
14392 IBM® Lotus® Domino 6 for Release 5 Administrators Part 2: New Features
14394 IBM® Lotus® Domino Designer 6 for Release 5 Developers Pt 1: New Features
14395 IBM® Lotus® Domino Designer 6 for Release 5 Developers Pt 2: Enhancements
14396 IBM® Lotus® Domino Designer 6 for Release 5 Developers Pt 3: Tools
14403 Lotus Notes 6 - Moving to IBM Lotus Notes 6
14404 Lotus Notes 6 - New Features of IBM Lotus Notes 6
Macromedia 13886 Macromedia Flash 5
Technologies
13887 Macromedia Dreamweaver 4
13888 Macromedia Dreamweaver UltraDev 4
15025 Macromedia Dreamweaver MX Part 1
15026 Macromedia Dreamweaver MX Part 2
15027 Macromedia Flash MX Part 1 - Flash MX Fundamentals
15028 Macromedia Flash MX Part 2 - Animation Basics
15034 Macromedia Fireworks MX Part 1
15035 Macromedia Fireworks MX Part 2
Adobe Technologies 14362 Adobe PhotoShop 7: Fundamentals
14363 Adobe PhotoShop 7: Advanced
15010 Adobe Acrobat 6.0 Fundamentals
15011 Adobe Acrobat 6.0 Intermediate
15015 Adobe Illustrator 10 Part 1
15016 Adobe Illustrator 10 Part 2
Consumer Technology 15000 Digital Photography
15001 Digital Video Editing
15002 Home Networking with Windows XP
15019 CD and DVD Creation
15020 PDA and Pocket PC Fundamentals
15029 Wireless Networking for Small Business

Consumer Technology 15050 Capturing Digital images

15051 Transfering Digital Images
15052 Manage, Edit, and Share Digital Images: Adobe Photoshop Album 2.0
15053 Organize, Edit and Share Digital Images: Pinnacle Instant Photo Album
15054 Manage and Store Digital Images

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 PETRONAS eLEARNING Solutions Sdn Bhd Course List
DESKTOP COURSES
Category Code Title
15055 Display Digital Images Electronically
15056 Protect and Share Digital Movies: Pinnacle Instant Video Album
15058 Norton Antivirus 2004
15059 Norton AntiSpam 2004
15072 Discover Your Tablet PC
15104 Preventative Maintenance
Consumer Financial 15004 Microsoft Money 2003 - Managing Your Finances
Management
15005 Quicken 2003 Deluxe - Personal Finance Management
15022 QuickBooks 2003 - Getting Started
15023 QuickBooks 2003 - Basic Accounting
15043 Basic Personal Finance
15047 Quicken 2004 Deluxe - Managing Your Personal Finances

PETRONAS eLEARNING Solutions Sdn Bhd Course List

TECHNICAL OIL AND GAS COURSES
Category Code Title
Health, Safety and AT 7201 Permit To Work
Environmental Range
AT 7202 Confined Space Entry
AT 7203 PETRONAS Authorised Gas Tester
AT 7204 Manual Handling
AT 7205 USECHH Awareness
AT 7206 Hydrogen Sulphide Awareness
AT 7207 Pressure Testing
Oil and Gas Processing AT 7210 Pressure and Temperature Instrumentation
Range
AT 7210 Flow and Level Instrumentation
AT 7210 Overview of The Process of Seperation
AT 7210 Seperator Construction and Internal Fittings
AT 7210 Seperator Start-Up and Shut-Down
AT 7210 Process System Ancillary Equipment
AT 7210 Centrifugal Compressors and Knock-Out Drums
AT 7210 Basic Turbo Expander Process
AT 7210 Produced Water Part 1
AT 7210 Produced Water Part 2
AT 7210 Produced Water Part 3
Electrical Range AT 7211 Power Production Capacity
AT 7211 Power System Design Options
AT 7211 Safety in Design
AT 7211 Electrical Standards and Analysis of Plant Loads
AT 7211 Motor Performance
AT 7211 Introduction to Power System Design
AT 7212 EX (Explosive Proof)
AT 7213 Electrical Safety Rules
Seismic Seismic Modules (12 courses)
AND MANY MORE, Please contact us for details

For internal circulation only. Private and Confidential - 14 -

 PETRONAS CORPORATE COURSES (FOR PETRONAS EMPLOYEES ONLY)
Category Code Title
PETRONAS CORPORATE
PETRONAS Vision, Mission and Shared Values
COURSES
PETRONAS Corporate Brand Essence
PETRONAS Health, Safety and Environment
PETRONAS Human Resource
PETRONAS Corporate Activities
PETRONAS Quality Principles

For internal circulation only. Private and Confidential - 15 -

About PETRONAS eLearning Solutions
PETRONAS eLearning Solutions Sdn Bhd (PeLSSB), or better known as PETRONAS eLearning, is
Malaysia’s national petroleum corporation’s eLearning company established in 2004. Wholly-owned by
PETRONAS, it is vested with the online training and professional development of the corporate
professionals not only limited to PETRONAS but also covers the academic, public, government and other
industries in Malaysia and the international markets. It is entrusted with the responsibility of developing and
adding value to these resources by utilizing technology and its proven standards and methodology.

PETRONAS eLearning is engaged in a wide spectrum of eLearning activities, including the offerings of
standalone and subscription based on-line Soft Skills Courses, which includes Business and Professional
Development Skills Courses; IT and Desktop Courses; Technical Oil and Gas Courses; English Language
and specially developed courses which we developed and customized according to our clients’ needs.

PETRONAS eLearning PRODUCTS and SERVICES

Soft Skills Desktop Languages Technical
Business and Professional and Courses Oil and Gas
Development Courses IT Courses (1) Courses
(361) (139) (38)

Accounting & Finance (18) Desktop English Language HSE (7)

Communications (45)
Customer Service (19)
Human Resources (26)
Leadership (35)
Management (51)
Business Law (10)
Personal Development (29)
IT Professional Skills (3)
Project Management (30)
Team Building (23)
Support Professionals (3)
Knowledge Management (6)
Consulting (6)
Strategic Planning (9)
Sales and Marketing (24)
Operations (18)
International Business (3)
Safety and Regulatory (3)
PC and Windows User Fundamentals (13) Oil and Gas Processing (11)
Microsoft Office (26) Electrical (8)
Internet (7) Seismic (12)
Lotus (35)
Macromedia Technologies (9)
Adobe Technologies (6)
Consumer Technology (17)
Consumer Financial Management (6)
Information Technology
E-Commerce (13)
Database (7)

PETRONAS Corporate Courses (PETRONAS ONLY)

Client Customized PETRONAS Vision, Mission and Shared Values

Coursewares PETRONAS Corporate Brand Essence
(Bespoke) PETRONAS Health, Safety and Environment
PETRONAS Human Resource
PETRONAS Corporate Activities
PETRONAS Quality Principles

PETRONAS eLearning Learning Management System (LMS)

(Via: www.petronaselearning.com & petronas.ipelearning.com)
PETRONAS eLearning Consulting Services
PETRONAS eLearning Facilities (eLCs)

Exhibit 1.0 – PETRONAS eLearning Products and Services

Some of the examples of Bespoke Courses that we have developed are PETRONAS Vision, Mission and
Shared Values courses, PETRONAS Corporate Brand Essence Courses, PETRONAS Health, Safety and
Environment Courses, PETRONAS Human Resource Courses, PETRONAS Corporate Activities courses,
and PETRONAS Quality Principles courses. These coursewares fall under what is termed as PETRONAS
Corporate Courses. Since its establishment, the Company has grown to be an integrated eLearning
company with online course offerings of more than 500 titles and growing. These courses are delivered
through subscription to the Company’s Learning Management Systems (LMS); an application system that
enables learning delivery, learners registration, training tracking and manages training report generation via
our hosting services.

For internal circulation only. Private and Confidential - 16 -

PETRONAS eLearning also develops, manages, and operates several eLearning Centres (eLCs) for
PETRONAS. The eLCs are equipped with access to the Company’s Learning Management Systems (LMS)
through its state-of-the-art computer labs, meeting and classroom facilities to facilitate on-line or blended
learning programs.

PETRONAS eLearning provides project development, implementation and management expertise in the
development, construction and training of our online courses, bespoke courses and eLearning Centres
according to specifications and requirements of our clients.

All of our products offerings are complemented by our consulting and advisory services including eLC
construction, LMS integration, ID (instructional design), learning needs assessment, content construction,
courseware development analysis, online training analysis and blended learning.

Contact Us:
PETRONAS eLearning Solutions Sdn Bhd
Level 5, Tower 1
PETRONAS Twin Towers
Kuala Lumpur City Centre
50088 Kuala Lumpur
MALAYSIA

General Line: +603 2331 8000

Helpdesk Line: +603 2331 3333
Email: elearning@petronas.com.my

Website: http://www.petronaselearning.com
Petronet: http://petronas.ipelearning.com

For internal circulation only. Private and Confidential - 17 -