openSAP

Digital Transformation and Its Impact
WEEK 1, UNIT 1
00:00:12

Hello and welcome to this openSAP course Digital Transformation and Its Impact. My name is
Sven Denecken and I am SAP's Global Vice President for Cloud Solutions.

00:00:23

Next to focus on cloud strategy, I much appreciate the intensive contact with key customers
and partners via co-innovation engagements.

00:00:32

Those are a valuable sources to find out and sense the trends within the market, to confirm
and influence what we do and to determine what still needs to be done.

00:00:42

I will present this course together with my distinct colleague Bert Schulze who is Vice
President for Co-Innovation.

00:00:49

Before we start, I would like to introduce you to the concept of this course.

00:00:54

This openSAP course consists of four learnings weeks plus an additional week for our final
exam.

00:01:02

Each week, there will be a number of short and comprehensive videos, similar to the one you
are watching now.

00:01:09

At the end of each video, there will be a self-test to help you to measure your learning
progress.

00:01:16

And after each week we will have an assignment that will be graded and is counting towards
your record of achievement.

00:01:24

Furthermore, there is an online portal available to you so you have the chance to collaborate
and communicate with us and fellow students, but also to discuss and ask questions.

00:01:35

But now, let's start with Week 1, Unit 1: Defining Digital Transformation

00:01:45

Strategists love statistics, but they often throw them at you and leave you to figure it out.

00:01:51

In this course we would like to make it a clear link, especially as we discuss the why before the
how.

00:01:59

There is an unprecedented pace of change that is causing the market to shift.

00:02:04

With a continuously growing middle class and more and more people actively using social
networks, the personal and business world is evolving.

00:02:15

But also millennials play an important role in driving change and causing businesses to be
disrupted.

00:02:22

This generation grew up with technology around them and they are highly connected, social
and always mobile.

00:02:31

This generation will not use applications that aren't easy to use, easy to consume and
beautiful.

00:02:39

But here are my top three. I: According to analysts by 2016 think that 75 percent of all IT
purchases will be cloud-based or hybrid.

checking a menu at a restaurant. an alarm clock. there is a rapid state of change. 00:03:21 At the heart of this change is. smartphones were not the norm and who has a smartphone used to be the question to ask. Let us first define digital transformation. and smartphones have become a daily product of our lives 00:04:40 and probably even unimaginable to live and work without one. a navigation system in our car and a video recorder.. 00:03:36 A few years back. create a business plan and raise capital to launch it online. transformation and innovation in order to avoid disruption. of course. 00:05:01 As businesses have become increasingly complex. 2 . 00:05:17 An individual can create their own advertisement for free. 00:03:14 The consequences are dramatic. 00:03:55 Before the smartphone. and it has the potential to be viewed more times online than a traditional TV commercial would ever be watched. 00:03:04 Number III: Businesses realize the need for change. However. service-oriented economy. just think of Uber.00:02:52 Number II: New companies with innovative ideas and competing against all known companies within the market. Airbnb and Tesla. individual consumers have become exponentially more powerful. 00:04:12 Moreover. That's no longer the case. 00:05:45 It has become much simpler for individuals to do significant things. which means that you now. smartphones enabled millions of applications. well we can do everything with a blink of an eye. 00:04:04 Now. making an appointment and connecting with people all around the world. 00:04:23 be it ordering a taxi. all of this is combined in one device and millions of companies who produced those products before were disrupted. and smartphones make one thing clear: We want things now. smartphones are a commodity and almost everyone has one but this single device has disrupted millions of companies. this means the lines between work and home are blurring more and more. best represented by the emergence of cloud computing. 00:03:32 Let's drill deeper into this rapid status of change. 00:05:38 A single comment about a news article can become more influential than the publication itself. 00:05:55 It is clear to see that technology is disruptive. 00:04:32 Also the line between work and home is blurring more and more. With this we need to talk about digital transformation. we had a camera to take pictures. 00:03:45 Today. Technology and networks have made this possible.. Why? 00:05:09 A consumer in today's network economy can perform tasks that only businesses could do five years ago. 00:04:53 Innovation is consumed almost transparently. 00:05:31 An entrepreneur can have a big idea.

00:09:11 But what is digital transformation really about? Or did we just simply digitize old behaviors? 3 . 00:07:53 And last but not least. customer service. marketing. partners. 00:08:50 For the CIO to stay relevant. the network layer. Both. 00:06:37 The cloud layer. Instead. elastic and cost-efficient. mobility: We have officially entered the post-PC era. I would love to call it Collaborative Computing: 00:07:59 This is part of the exercise layer that creates a vibrant marketplace for your employees. 00:06:14 digital transformation is the use of new technologies to drive significant business improvements. he or she needs to embrace these changes or become relegated to a pure non-strategic operational role. a relational database or non-relational datasets. here is what needs to be done: 00:08:27 To do this. flexible. 00:07:37 We work and use several devices simultaneously and it is now only going to intensify with wearable devices 00:07:45 such as smart glasses. smart watches. structured and unstructured data is streaming into your data bank. So it's going to impact all of us. Big Data and Analytics. for example. the CIO's focus is fundamentally changing because the businesses are changing. 00:08:12 It is designed for internal and external collaboration to optimize your business processes. R&D and product divisions 00:07:22 to get the right information out of this data in order to transform data into essential business insights. 00:09:01 CIO's need to re-think their strategic purpose within the organization and then start a journey to achieve this strategic purposes. your sales. new priorities need to be tackled. CIOs have to move from a survival role like managing tasks to a revenuecontributor role. to all of us. customers . 00:08:44 Managing the traditional IT scope is no longer sufficient.and the public. SmartTags. 00:08:18 The consequences are dramatic.00:06:07 Driven by the combination of ever-growing digitization and evolving consumer demands. 00:07:30 Then the devices layer. 00:07:08 be it rational database. Internet-as-a-platform or Cloud Computing: To run a successful digital transformed organization you will need a cloud environment. And if you are in an IT-related role. 00:06:22 This includes capitalizing on new opportunities as well as effectively transforming existing businesses. Without cloud layer you will not achieve the required automation and orchestration for the next layer: 00:06:59 The data layer. 00:08:35 This is the new world. 00:06:30 Let us look at the factors without which digital transformation would be impossible to achieve. suppliers. 00:06:48 It is scalable.existing and potential . vendors. 00:07:14 This is essential.

00:10:17 Also you should know the definition of digital transformation 00:10:20 and how important it is to just not copying an existing framework but instead innovating and making use of previously not used technologies. I'm looking forward to seeing you there again. they need to equip themselves with technology that will help them adapt to change quickly.00:09:19 Just copying the old patterns and augment them or maybe even disrupt them with new technology is not transformation or innovation. 4 . 00:10:09 You should have understood that change is inevitable and forcing companies to change or risking to being disrupted. 00:09:30 If businesses want to outpace the disruption that is happening in the market. 00:09:52 And in the units to come we will drill into each of those aspects. 00:09:44 Companies need to achieve digital transformation based on disruptive technology to gain higher competitiveness. 00:10:32 In the next unit we will focus on challenges that come with transformation of business. 00:09:59 This concludes the first unit of Week 1. 00:10:02 We have given you a quick overview of the course and what you expect to learn in the next weeks.

as seen in the first unit. 00:00:41 From a technology angle: Social Collaboration. digest. It's changing the world rapidly. Systems often are fragmented. 00:02:00 Business can either transform by making use of the new technology and all the information that comes from it or will get disrupted. 5 . and lead fast with an as-aservice attitude. digital transformation is not about ripping apart an existing and working system 00:03:01 and copying and replacing it into just the cloud or just applying new technology. internal and external expertise networks are disconnected. We simply copied the analog world. 00:01:31 What will they do to your customer expectations? What new pressures will they put on your businesses? 00:01:40 And how will you adapt yourself and your business? You will need to reach to new markets. It is much more than that. In the first unit we gave you a quick overview about the course structure 00:00:19 and defined digital transformation as the use of new technology to drive significant business impact. UNIT 2 00:00:12 Welcome to Week 1. Real-time. 00:01:49 control new risks. 00:00:58 But it is also enabling new business models and competitors that are fundamentally shaking the roots of entire industries. satisfy new empowered customer. Unit 2. 00:02:11 But what does the digital transformation done well really mean? What are the challenges we need to master to digitally transform? 00:02:22 Digitizing was comprehensive but transformation often was spotty. we will focus on Transformation or Disruption: What are the challenges? 00:00:34 The fight for scarce resources contending with disruptive digital business models create new pressures. Data silos we know do create chaos. Mobile. Repeatability was missing.WEEK 1. 00:00:26 Today. 00:02:32 Processes are and stay dynamic. consume products five years ago? 00:01:12 Think of them and then give some thought to what you think about new payment upstarts like Square or services like Pinterest? 00:01:21 Or crowdfunding services like Kickstarter? New disruptive models are often based on the opportunities of the digital transformation. 00:02:42 And even worse. analyze faster than ever before. comply with new regulations at the same time. 00:02:52 However. 00:01:06 Remember what happened to companies that you used to work with. 00:00:49 It is not only flooding us with new information that we must access.

00:06:28 Inertia. 00:05:16 Another challenge going digital. 00:04:14 I would call them core qualities. but it has even transformed experiences in businesses like. 00:03:21 But why do we think is cloud such a core quality? It is because of the speed of innovation and some key design principles which are applied if done right. 00:04:35 It has not only changed the way we interact with games and media. 00:05:47 New technologies. 6 . 00:04:06 There are critical questions to ask: basic design principles for solutions to master digital transformation. 00:05:35 Digital transformation should not be seen as a threat. data. internal politics and defensive attitudes could all pose a problem. Let's remember the example I gave you in the last unit. last but not least. 00:03:41 They need to cater to repeatable topics and. for example. data and applications to get the full picture. 00:05:55 The Internet of Things will bring even more possibilities for new innovations. it changed the way the businesses work. like real-time data and connectedness. 00:04:46 Technology advances are disruptive so it is important to talk about digital transformation. there are some key challenges: 00:06:08 Challenge number one is the digital proficiency.we came to capitalize on new opportunities 00:05:04 as well as effectively transforming new existing businesses. They need to be flexible and extensible. 00:05:22 There will be big efficiency gains so employees can refocus their efforts. 00:05:27 New ways to engage customers and employees. they need to be network-aware. networks and devices . Innovation is a game changer. customer engagement. 00:06:16 First challenge: Recognize the different levels of digital proficiency. with transforming and changing a business. Some may even resist. but instead as a helpful tool 00:05:41 that supports the employee and helps him and her in daily business tasks. 00:04:22 The smartphone has brought a deluge of disruption in our lives.cloud. but we need to balance it out properly. implementation of whole new business processes.00:03:12 We need to prepare for the digitized world. 00:03:49 To truly transform we need to look for repeatable patterns via best practices and fast innovations. 00:04:54 With the help of the four main factors . 00:03:57 We need to connect the dots between people. 00:03:33 Solutions need to be designed for me as the end user. 00:06:22 Not everyone will adapt easily to digital transformation. bringing change and challenge to one industry after another at a staggering pace. allow for new innovations. Leaders will come across a number of challenges. 00:06:00 But of course. best leading with cloud as the transformation needs to be fast. processes.

employees can still add real value even when their previous job is now automated. 00:07:40 It is predicted that about half of job categories may be taken over by machines or systems in the next two decades. 00:07:56 With the right education and training possibilities. And they are there. We looked at the four challenges: 00:08:31 Digital proficiency. legacy systems. 7 . faster. better insights. 00:09:29 Looking forward to see you then. and jobs becoming obsolete. There could be a trade-off between functionality and security. 00:09:03 Unit 2 of the first week should have given you an overview of the benefits. Digital initiatives have implications. 00:08:14 better engagement of customers. as always. as well as the challenges of digital transformation. 00:07:07 You can adopt cloud solutions that are still tied to existing systems. 00:09:12 Please remember there is an online forum that you can ask any question and communicate and collaborate with us and your colleagues. 00:08:07 We have seen many reasons why businesses should transform. Ripping and replacing is not a good business case either. Restructuring of responsibilities is likely in order. security. 00:07:23 But you need to strike for the right balance for your business and realize that preferences vary and change.00:06:35 To combat these use training workshops: Teach the usage and benefits of digital initiatives. Leaders must consider security. 00:07:00 So capitalize on what works and transform where you need more speed. Legacy systems are another possible challenge. 00:08:24 However. with change there are some challenges. 00:06:50 Lack of integration makes the overall solution less efficient. for example: Increase of efficiency. 00:08:37 Now can you think of companies that digitally transformed themselves and have overcome those challenges 00:08:45 or companies that have struggled along the way? 00:08:50 In this course we will hear more about digital transformation done right. flexible for the end user just to name a few. 00:07:12 Challenge number three: Security. 00:07:33 Challenge number four: Jobs are becoming obsolete. 00:09:21 In the next unit we will focus on the four different elements that digital transformation consists of. 00:08:56 Thank you for listening and learning about the challenges that could come with digital transformation. 00:07:49 Change will be disruptive. 00:06:41 Challenge number two: Legacy systems.

we will now dive deeper and focus on the four elements of digital transformation.WEEK 1. 00:02:22 Those are reshaping the future of business and acting as a catalyst to empower individuals as employees. 00:00:26 Now. and as partners to increase their reach and relevance. 00:03:11 Think about it: How many of you have checked your email today and how often? 00:03:16 Who has received a text message today? How many of you have checked Facebook or Twitter and are doing that while listening to me? So who has shopped online this week? 00:03:27 When you get right down to it. 00:01:33 And when we talk about cloud. 00:01:40 but rather the transformational changes that we are experiencing now are due to a very real convergence of these four trends happening at once. networks which are connecting like never before inside and outside the enterprise. Unit 3. co-workers and friends interact much differently than they did just a few years ago. and will change ever faster. security. 00:02:36 As studies show. you have used the online forum to post some questions. and technology that enables it. 8 . 00:00:55 Driven by the combination of ever-growing digitization and evolving consumer demands. 00:02:03 the pervasiveness of mobile like empowered users. 00:01:10 This includes capitalizing on new opportunities as well as effectively transforming existing businesses. 00:01:02 digital transformation is the use of new technologies to drive significant business improvements. 00:00:50 Let's recap the definition of digital transformation first.massive amounts of data including dark data brought to light and available for analysis. 00:02:59 All of these new customers. it is less about the cloud as a deployment platform per se. 00:02:53 The world today interacts differently.means cheap. 00:00:37 After discussing Transformation or Disruption: What Are the Challenges in the last unit. 00:00:21 And hopefully. In the last unit we have looked at a few challenges that businesses have to overcome. one that connects us to communities of people and help us learn. consumers. Even you interact differently today. 00:02:13 and big data . legacy systems. we live in a networked world. live and consume better. more than 60 per cent of CEO's expect 15 to 50 of their earnings growth in the next 5 years 00:02:46 to come from technology-enabled business innovations. and jobs becoming obsolete. the four key challenges to master the digital transformation are: Digital proficiency. 00:01:53 We do see a perfect storm for technology innovations: The convergence of cloud and commoditization of cloud . UNIT 3 00:00:12 Welcome to Week 1. 00:01:20 Let's briefly also recap the environment we find ourselves in and how the very real convergences of those four trends are reshaping businesses today.

are being powered by a new deliver mechanism: 00:04:30 The cloud. This is precisely why we need to talk about digital transformation and the four elements that build the foundation. 00:05:05 Managing the traditional IT scope is no longer sufficient. 00:03:59 All of this is creating a big bang of data explosion. IT is the enabler of technology through the business. 00:05:55 As mentioned earlier in this series. Instead. 00:03:49 They conduct more and more activities via a growing number of mobile applications. 00:05:24 CIO and IT departments need to re-think their strategic purpose in the organization and start a journey to achieve the strategic purpose. 9 . if done right. businesses can focus on their core businesses with better collaboration and always up-to-date solutions. entire businesses need to have digital transformation in mind as technology and business are intertwined. he or she needs to embrace these changes or become relegated to a pure non-strategic operations role. 00:04:48 More than ever. they drive the shift to a new way of business. and innovation. time to value and speed of innovation. cloud stands for simplicity. new priorities need to be tackled. and we will drill deeper in the next unit. and networks. 00:06:06 Together. markets. 00:05:43 which task is to align all lines of businesses and operational processes. you name it will double again in the next 18 months. and collaborate via social and business networks.00:03:40 This is not just a consumer phenomenon but also an enterprise one. flexible and accessibility which brings connectivity across the world. Let us have a quick overview. mobile. share answers. the CIO's focus is fundamentally changing because the businesses are changing. And it's not only about big. analytics . You will hear more about the role of IT in a later unit. basically everything as a service. More information has been created in the past 18 months than since the beginning of recorded history. we have four key building blocks: Cloud. 00:04:58 In this new world. 00:06:33 The cloud is scalable. efficiency. 00:04:21 And all of these capabilities . Our constituents are mobile.mobile apps. 00:05:34 And the IT role has definitely shifted: Now. social and business networks. new opportunities. 00:04:11 And we're moving so fast that this data on customer preferences. Digital Transformation. 00:04:35 It is clear to see that technology is disruptive. 00:06:41 In short. They ask questions. 00:06:49 Let's look at data. 00:06:25 With the cloud. 00:06:18 Cloud computing: Cloud computing means freedom. and ultimately a big competitive advantage. data. spending. It is about using the right data in the right context 00:06:57 which means smarter decisions. 00:05:13 For the CIO to stay relevant.

Tablets and smartphones can be equally functional. and other services. new product strategies. 00:08:43 These four building blocks make digital transformation possible for all businesses. 00:07:39 In short. that technology is available today. Mobile takes the freedom and connectedness of the cloud further by allowing greater access. 10 . mobile stands for the adaptability for the 21st century workforce. it is not a surprise that networks play a large role in digital transformation. networks inside and between enterprises enable the hyper-connectivity fueled by digital communities 00:08:24 and social collaboration plus enabling the collaboration beyond the boundaries of an enterprise. access content. Good news. Thank you and see you then. 00:07:27 The days of hauling laptops around are mostly over.00:07:04 In short. and do their job better. 00:08:33 As conclusion. mobile. With over 1. and new ways to interact within and beyond your business. new innovations. 00:07:16 Let's have a look at mobile. the right data stands for predictive insight driven by business strategy. the four key elements of digital transformation are cloud. Next time we will look at Digital Proficiency. and networks.3 billion people on social networks today. 00:07:50 Let's look at networks. And mobile is for all businesses. and customers to share their experiences. employees. 00:08:03 Networks provide the platform for people. 00:08:51 So best is to adopt early to enable new insights. 00:09:02 This is the end of our third unit in Week 1. data. and new consumer relationships. everything doable from anywhere. 00:08:15 In short.

and employee base. mobile functionality and user-friendly interfaces are necessities. 00:01:52 They will put increased pressures on natural resources. 00:00:53 Even business-to-business companies have to rethink themselves as business-to-business-toconsumer enterprises. 00:02:52 Think about what you will do to adapt to capitalize on this opportunity. 00:02:59 But there are differences from the customer point of view and the employees point of view. 00:01:43 And you want to market there. They may not live in big homes or drive fancy cars. let's look at both sides. mobile. 00:00:48 Businesses must act accordingly or risk facing disruption. are and will become stretched and overloaded. conveniently and always available. 11 . It is necessary to survive in the everything-as-a-service economy. 00:02:09 Most of them will never own a PC. this emerging middle class will create a new segment of customers that represent extensive growth opportunities for your business. 00:00:39 Instant value. 00:02:17 In fact. 00:02:40 Consequently. Unit 4. 00:03:08 Customers act much different than they did just a few years ago. 00:00:18 To put your big decisions in context. UNIT 4 00:00:12 Welcome to Week 1. the markets. customers and partners we reach will look a heck a lot of different.WEEK 1. and China. 00:02:24 At the same time. This new middle class will come armed with different cultural biases and new ideas. Last time we have looked at the four elements of digital transformation: Cloud. 00:01:01 which essentially means understanding their customer's customers. we're already seeing this with countries like China and Russia and other markets 00:02:01 buying up key resources from oil to grain to gold. 00:00:22 Today we will cover digital proficiency and how it impacts the transformation. Chile. 00:01:26 First. not just bonus features. The rules of engagement have changed. every aspect of your business strategy and execution. 00:00:29 Users today are more demanding than ever. three billion of them will be connected and running much of their daily lives from their smartphones. In fact. now that they expect the same streamlined experience that they get from Google or Amazon within their enterprises. Malaysia. 00:01:33 The middle class will raise to 5 billion people in emerging markets like for example Brazil. India. 00:01:11 The customer wants things fast. data and network. However. supply chains. let's examine the mega forces you must now contend with. manufacturing. But they will be technology-savvy and mobile. 00:02:34 But the markets will need to be engaged and served in different ways.

how we buy and consume. through that. that this new empowered customer does to your business? Three things really: 00:03:52 Your customers are smarter than you. 00:04:24 And your customers are less loyal. in real-time. And if facing these new markets and customers weren't challenging enough. through the power of their mobile devices. These connected customers are not relying on you to educate them on their products. 00:03:37 They are literally changing the rules of engagement and.and customer care model to pro-actively identify prospects. 00:04:34 With more choices and new disruptive business models. They don't use email but What's App. updating their relationship status. 00:04:02 They know more about you and your brand and your competitors than ever. you have this new challenge now. 00:03:23 These customers live their lives in the moment. 60% of the buying process complete before the first interaction with Sales. They live on social platforms like Facebook and Instagram. 00:04:08 They are getting their information from their peers and your existing customers through new channels like LinkedIn and Twitter and Facebook. even your employees are changing. They've grown up with the Web and mobile. 00:05:40 There is a new face of your new workforce. 00:06:14 They are wired or rather unwired differently than we digital immigrants are: 12 . totally different. customers are increasingly disloyal. socially networked. 00:05:35 Your workforce is different. The millennials will comprise nearly half of the workforce by next year and 75% by 2020. 00:05:51 These are digital natives. 00:03:43 So what does this mean. consistently meet their expectations along the way.00:03:15 Today's customer is more digitally connected. 00:04:45 And these dynamics of the new empowered customer hold true whether you're selling to the end consumer or not. becoming more empowered. 00:04:15 Sales as we know is obsolete. and better informed. how we view brands. 00:04:53 If you're selling to other businesses. 00:06:02 They are technology-savvy and are transforming traditional thinking on how and what information we share. and how we work. 00:05:02 engage them early in the customer journey. again. you must adapt your sales. 60% are willing to switch brands for a better service. interacting with their friends 00:03:29 and sharing their likes and dislikes and opinions. 00:05:09 and earn their loyalty and trust through providing exemplary services which actually starts and that cycle starts over and over again. 00:05:19 But not only customers are changing. So. if you are lucky enough to win new customers you are more likely to lose them. 00:05:27 Employees are completely different.

00:08:48 2: Digital immigrants. 00:08:55 3: Digital voyeurs are those who cautiously recognize the digital shift. it is important to have enough digitally balanced people. 00:06:39 They are more comfortable with coopetition. and business models. like me. 1: Digital natives. who made a great point that we should not divide people by age. You need to make sure they collaborate well. not a separate activity that needs to be balanced. which are adopters of digital. brands. 00:09:27 Digitally savvy. 00:07:43 A key message to us all: We can leverage the tools of the networked economy and tap into minds everywhere on the planet to create differentiation. So the key aspect is that we can differentiate by unleashing the human potential. those are those who grew up and are comfortable with digital. since proficiency knows no age. 00:09:12 We would like to add one additional category . 00:07:53 We can leverage collaborative. 00:08:23 According to Ray Wang from Constellation Research. 00:06:44 They are catering and crowdsourcing their answers: An activity that many traditional companies are highly uncomfortable with. regarding compensation they are pretty similar. 00:06:56 They are socially conscious and they rate working for a brand that gives them the sense of purpose and pride over financial compensation. but they weigh the costs and benefits of technology to decide the direction of their digital initiative. 00:09:01 And then: Digital holdouts which resist and ignore digital. but be aware that they need your care as they will dominate your workforce soon. He has five levels of digital proficiency: 00:08:41 No. 00:07:36 And there will be differentiation through the lever of the human potential. 00:07:03 And forget work-life balance. 00:07:24 And of course let us not forget: You will have five different generations in the workforce.the digitally balanced. 5: The digitally disengaged who are those who give up on digital. peers and partners. processes. They view work as a key part of life.00:06:21 They shun hierarchical command and control environments where only the top execs have access to information. 00:08:31 instead categorize people by digital proficiency. 00:09:19 This describes those who understand the use of technology but walk the middle ground between naysayers and instant adopters. 00:08:00 We can invest in the new currency which is knowledge. the right mix of 13 . no. 00:06:30 They believe information should be free and are eager to share information and collaborate with their co-workers. And last but not least. 00:08:14 And those potentials are products and services. crowd-sourced talent from anywhere and disaggregate and democratize work. 00:07:13 By the way. 00:09:37 In IT and in business.

balanced and digitally disengaged users. 00:09:53 As a summary.digital profiles. we have looked at how the employees and customers have changed over the years and what it could mean for your business. we finish the fourth unit of the first week. And see you soon. 14 . 00:10:01 But we have also seen the different levels of digital proficiency. 00:10:24 Thank you for your attention. 00:10:16 I hope to see you for our next unit that will cover the topic of Digital Transformation and the Cloud. 00:10:06 and how important it is that your company has the right balance between digitally native. 00:09:47 With this.

UNIT 5 00:00:12 Hello and welcome back to Week 1. then it is a perfect fit for cloud. 00:03:04 Those four characteristics make the cloud tangible and effective and they enable true transformation. we need to turn solutions into a service. 00:01:20 If certain processes can be improved. but we have also looked at the different elements that digital transformation consisted of. 00:00:46 It is about connecting the dots between people. 00:01:43 and now need a cloud that lets you customize and cheat. 00:02:02 But then you will probably ask yourself: Is the cloud designed for me and my needs? 00:02:09 We need to move away from products designed to cope with a process because of a system. we will look at Digital Transformation and the Cloud. 00:01:36 The next one is: Is it flexible? We might have over-digitized in the cloud. customers and partners. experts around the problem to solve for the opportunity to grasp. enhanced and repeated leveraging best practices. 00:00:19 We have previously learned the different types of digital proficiency. for example. fast and efficient. 00:01:01 But let's look at the questions that need to be asked best if you want to leverage the cloud at its best. data. 00:00:52 You need to get the full picture inside and outside your organization. procurement by up to 75%. 00:01:55 So make sure you have it based on a real-time and adaptable platform so it can conform with your needs. leveraging a platform as a service concept. 00:03:13 It is important for every business to recognize the potential of becoming an end user-focused 15 . cloud gives you an innovative environment that is easy to scale and adaptable to your needs. and applications. 00:01:08 Let's first look at the question: Is it repeatable? 00:01:13 Let's make a business example: Collaborative opportunity management. 00:02:45 and that benefit alone can justify the business case for network adoption.WEEK 1. process automation can reduce transaction costs like. 00:01:50 You want the speed of cloud but with the flexibility to differentiate and win. 00:01:27 You can bring it to the end user fast and leverage scale. 00:02:19 The Me Web. 00:02:28 And finally: Is it also network-aware? The answer is simple: 00:02:34 According to Ardent Partners. 00:02:53 We need to instantly wrap the networks of employees. Technology at the end is an enabler. 00:00:36 As one of the main parts of digital transformation. Unit 5 of our openSAP course on digital transformation. 00:00:29 Today. processes. which is best supported by templatized work patterns which allow me to get my job done. not the mean.

you can quickly develop industry-. With this you can enable new business processes 00:06:12 like. 00:04:28 It releases immediately. 00:04:40 And with agile cloud platforms. 00:05:13 But the reality is hybrid. 00:05:50 Your starting point on this journey will help you to define the right mix and what is right for you. no lengthy projects. 00:05:27 A good strategy centers around leveraging the right mix of cloud . social care. 00:04:06 Cloud today is already changing the way businesses work. 00:05:39 You do have very specific challenges and your are looking to solve them. or companyspecific extensions 00:04:47 to any application to achieve new. dynamic discounting. 16 . 00:05:01 By extending your on-premise assets with the cloud.managed. 00:06:21 and of course insights like network intelligence. it is about the right mix. 00:03:20 Every company eventually will become a software firm. and no long training required. 00:06:02 on-premise-to-cloud. 00:03:59 tying mobile. fast. And the cloud is a great starting point because it offers fast innovation. ultimate user-friendly solutions. data and devices and networks together. just to name a few. every customer with no lengthy upgrade cycles. gain new insights. 00:03:37 Successfully navigating digital transformation is the way to success especially with increased pace of disruption in a technology-driven world. data and network together. 00:05:22 We know that your move to the cloud must be a thoughtful evolution. outsourced. for example. process-. and an on-premise technology. cloud-to-cloud or cloud-to-3rd-party is a must. social analytics or labor benchmarks to unlock the new value for your business.you name it. it's not even And. 00:03:30 It is tailored to specific business outcomes and it ties mobile. instant value tailored to business outcomes. 00:05:46 But there are very specific investments you want to leverage. and your cloud strategy needs to cater to this reality. hosted or private cloud. 00:04:54 In short. social selling. in your new role? 00:04:16 You should be leading and you should be very clear that cloud often is a possibility to be faster but also change your business. and unlock new value for your business. employee and partner collaboration . It is available to every consumer. 00:05:55 Seamless process integration powered by pre-built standardized integration adapters for all scenarios. cloud is no longer Either-Or. which means virtualized. it is And Better. innovative business processes that advance your business. 00:03:51 The key benefits of cloud computing for businesses are fast innovation. trading partner discovery.digital business. you can enable new business processes. But what does this mean entirely for you.

00:09:28 But not only the challenges. 00:08:27 So what would you put down to a napkin from this week? 00:08:33 To conquer disruption through the digital transformation.00:06:31 And this solution should be running on a technology for real-time computing 00:06:38 and as cloud applications deployment for extensibility. security. and it is user-friendly. on-premise. we look at the benefits. 00:09:07 Secondly. a platform as a service approach underneath. social. as the right mix for you is important in order to make your business successful. 00:08:16 This is why hybrid models become the reality. and Employee Central to help to find the right experts. 00:08:11 But we also understand that it is impossible for you to place your entire business on the cloud. 00:06:47 Let me share some insights from the many co-innovation projects when it comes to cloud: 00:06:52 In the past year we have seen that best-run companies are shifting from ad-hoc spending on point solution providers to investing in one orchestrated coherent platform: 00:07:05 One platform that can combine the right mix of cloud. and jobs becoming obsolete. 00:07:44 Add Finance and Sales and you have all the building blocks of your enterprise landscape. mobile and big data technology. you can take Sales and Recruiting because you need to combine them anyhow. remember the benefits that come with transforming your business and using new technologies. 00:07:59 We have seen the key benefits of the cloud: Fast innovation. 00:09:23 You can now explain those four challenges in more detail. leadership strategies and best practices. all digitally transformed by the cloud. ties mobile. 00:09:15 Four key challenges were named: Digital proficiency. 17 . 00:09:01 You should now understand and be able to describe it to any person who has never heard of digital transformation before. I hope. 00:07:13 That is what business velocity is all about. you need to look at technologies. 00:08:40 And with this create opportunities for innovation. instant value tailored to business outcomes. But let's quickly recap what we learned and what you should know by now: 00:08:55 In the first unit. but also the challenges that come with transformation of a business. 00:07:32 Or to power your service organization. data and network together. 00:08:47 This was the final unit for the week. 00:07:21 If you are building a sales organization. Still want more details? Let us look at an example. 00:07:53 I hope you understand why cloud is so important in the process of digitally transforming yourself. Add Learning and Travel to fully equip the sales team. we had a look at the digital transformation and what it exactly means. legacy systems. you can take our Service. Procurement for the right parts or contractors.

00:10:58 If there are any questions or comments. either in work or personal life. you have a weekly assignment to complete that is counting towards your record of achievement at the end. 18 . how the employees have changed 00:10:24 or maybe even what you are doing on a daily basis that would not have been possible five years ago if it wasn't for the digital transformation. data. the focus was laid on cloud and how the reality looks like. we look at the four building blocks: Cloud. 00:10:17 An example of how different customers are now than maybe five years ago.00:09:35 Could you name at least three benefits? And could you come up with companies that were facing those challenges 00:09:41 and have either failed to overcome them and as a result were disrupted. your personal transformation. I hope you know why. 00:11:17 Thank you very much and thank you for being curious. With this. 00:09:58 All of those elements play an important role in digital transformation. please use the online forum. 00:10:46 Please remember. we hope you enjoyed the first week of this course. 00:10:03 We have also looked at the digital proficiency and how a changing middle class means changing customers and employees. or that have overcome them successfully and transformed? 00:09:52 In the third unit. 00:10:11 Please think of examples that have happened to you. 00:10:34 And today. mobile and networks. We are looking forward to hearing and seeing you next week 00:11:06 when we will look at the four different building blocks in more detail as well as explain the role that leadership plays while mastering the change.

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