openSAP

Digital Transformation and Its Impact
WEEK 1, UNIT 1
00:00:12

Hello and welcome to this openSAP course Digital Transformation and Its Impact. My name is
Sven Denecken and I am SAP's Global Vice President for Cloud Solutions.

00:00:23

Next to focus on cloud strategy, I much appreciate the intensive contact with key customers
and partners via co-innovation engagements.

00:00:32

Those are a valuable sources to find out and sense the trends within the market, to confirm
and influence what we do and to determine what still needs to be done.

00:00:42

I will present this course together with my distinct colleague Bert Schulze who is Vice
President for Co-Innovation.

00:00:49

Before we start, I would like to introduce you to the concept of this course.

00:00:54

This openSAP course consists of four learnings weeks plus an additional week for our final
exam.

00:01:02

Each week, there will be a number of short and comprehensive videos, similar to the one you
are watching now.

00:01:09

At the end of each video, there will be a self-test to help you to measure your learning
progress.

00:01:16

And after each week we will have an assignment that will be graded and is counting towards
your record of achievement.

00:01:24

Furthermore, there is an online portal available to you so you have the chance to collaborate
and communicate with us and fellow students, but also to discuss and ask questions.

00:01:35

But now, let's start with Week 1, Unit 1: Defining Digital Transformation

00:01:45

Strategists love statistics, but they often throw them at you and leave you to figure it out.

00:01:51

In this course we would like to make it a clear link, especially as we discuss the why before the
how.

00:01:59

There is an unprecedented pace of change that is causing the market to shift.

00:02:04

With a continuously growing middle class and more and more people actively using social
networks, the personal and business world is evolving.

00:02:15

But also millennials play an important role in driving change and causing businesses to be
disrupted.

00:02:22

This generation grew up with technology around them and they are highly connected, social
and always mobile.

00:02:31

This generation will not use applications that aren't easy to use, easy to consume and
beautiful.

00:02:39

But here are my top three. I: According to analysts by 2016 think that 75 percent of all IT
purchases will be cloud-based or hybrid.

smartphones enabled millions of applications. just think of Uber. 00:04:23 be it ordering a taxi. That's no longer the case. smartphones were not the norm and who has a smartphone used to be the question to ask. However. 00:03:55 Before the smartphone. which means that you now. 00:04:12 Moreover. individual consumers have become exponentially more powerful. best represented by the emergence of cloud computing. service-oriented economy. 00:05:55 It is clear to see that technology is disruptive. Why? 00:05:09 A consumer in today's network economy can perform tasks that only businesses could do five years ago. 00:05:01 As businesses have become increasingly complex. transformation and innovation in order to avoid disruption. smartphones are a commodity and almost everyone has one but this single device has disrupted millions of companies. 00:05:17 An individual can create their own advertisement for free. an alarm clock. and smartphones have become a daily product of our lives 00:04:40 and probably even unimaginable to live and work without one. 00:05:31 An entrepreneur can have a big idea. 00:03:14 The consequences are dramatic. 00:04:32 Also the line between work and home is blurring more and more.. Let us first define digital transformation. 00:05:45 It has become much simpler for individuals to do significant things. all of this is combined in one device and millions of companies who produced those products before were disrupted. 00:03:04 Number III: Businesses realize the need for change. 00:03:45 Today. checking a menu at a restaurant. there is a rapid state of change. of course. 00:03:36 A few years back.. and it has the potential to be viewed more times online than a traditional TV commercial would ever be watched.00:02:52 Number II: New companies with innovative ideas and competing against all known companies within the market. With this we need to talk about digital transformation. 2 . 00:03:21 At the heart of this change is. 00:04:04 Now. Airbnb and Tesla. well we can do everything with a blink of an eye. a navigation system in our car and a video recorder. 00:04:53 Innovation is consumed almost transparently. and smartphones make one thing clear: We want things now. 00:03:32 Let's drill deeper into this rapid status of change. Technology and networks have made this possible. we had a camera to take pictures. making an appointment and connecting with people all around the world. create a business plan and raise capital to launch it online. this means the lines between work and home are blurring more and more. 00:05:38 A single comment about a news article can become more influential than the publication itself.

And if you are in an IT-related role. 00:07:14 This is essential. SmartTags. suppliers. Internet-as-a-platform or Cloud Computing: To run a successful digital transformed organization you will need a cloud environment. 00:09:11 But what is digital transformation really about? Or did we just simply digitize old behaviors? 3 . customer service. 00:06:30 Let us look at the factors without which digital transformation would be impossible to achieve. 00:07:08 be it rational database. elastic and cost-efficient. the network layer.00:06:07 Driven by the combination of ever-growing digitization and evolving consumer demands. Big Data and Analytics. 00:08:50 For the CIO to stay relevant. CIOs have to move from a survival role like managing tasks to a revenuecontributor role. Without cloud layer you will not achieve the required automation and orchestration for the next layer: 00:06:59 The data layer. partners. to all of us. 00:08:12 It is designed for internal and external collaboration to optimize your business processes. 00:08:18 The consequences are dramatic. flexible. 00:08:44 Managing the traditional IT scope is no longer sufficient. mobility: We have officially entered the post-PC era. I would love to call it Collaborative Computing: 00:07:59 This is part of the exercise layer that creates a vibrant marketplace for your employees. 00:06:14 digital transformation is the use of new technologies to drive significant business improvements. 00:06:48 It is scalable.existing and potential . 00:06:37 The cloud layer. 00:08:35 This is the new world.and the public. he or she needs to embrace these changes or become relegated to a pure non-strategic operational role. for example. smart watches. So it's going to impact all of us. 00:07:30 Then the devices layer. your sales. structured and unstructured data is streaming into your data bank. here is what needs to be done: 00:08:27 To do this. vendors. customers . marketing. Both. the CIO's focus is fundamentally changing because the businesses are changing. 00:07:37 We work and use several devices simultaneously and it is now only going to intensify with wearable devices 00:07:45 such as smart glasses. 00:06:22 This includes capitalizing on new opportunities as well as effectively transforming existing businesses. a relational database or non-relational datasets. 00:07:53 And last but not least. 00:09:01 CIO's need to re-think their strategic purpose within the organization and then start a journey to achieve this strategic purposes. R&D and product divisions 00:07:22 to get the right information out of this data in order to transform data into essential business insights. Instead. new priorities need to be tackled.

00:09:59 This concludes the first unit of Week 1.00:09:19 Just copying the old patterns and augment them or maybe even disrupt them with new technology is not transformation or innovation. 00:09:30 If businesses want to outpace the disruption that is happening in the market. 00:10:09 You should have understood that change is inevitable and forcing companies to change or risking to being disrupted. they need to equip themselves with technology that will help them adapt to change quickly. 00:10:02 We have given you a quick overview of the course and what you expect to learn in the next weeks. 00:09:52 And in the units to come we will drill into each of those aspects. I'm looking forward to seeing you there again. 4 . 00:10:32 In the next unit we will focus on challenges that come with transformation of business. 00:10:17 Also you should know the definition of digital transformation 00:10:20 and how important it is to just not copying an existing framework but instead innovating and making use of previously not used technologies. 00:09:44 Companies need to achieve digital transformation based on disruptive technology to gain higher competitiveness.

In the first unit we gave you a quick overview about the course structure 00:00:19 and defined digital transformation as the use of new technology to drive significant business impact. digital transformation is not about ripping apart an existing and working system 00:03:01 and copying and replacing it into just the cloud or just applying new technology. internal and external expertise networks are disconnected. 00:01:31 What will they do to your customer expectations? What new pressures will they put on your businesses? 00:01:40 And how will you adapt yourself and your business? You will need to reach to new markets. 5 . Data silos we know do create chaos. 00:02:11 But what does the digital transformation done well really mean? What are the challenges we need to master to digitally transform? 00:02:22 Digitizing was comprehensive but transformation often was spotty. 00:00:58 But it is also enabling new business models and competitors that are fundamentally shaking the roots of entire industries. Systems often are fragmented. 00:02:42 And even worse. We simply copied the analog world.WEEK 1. Real-time. 00:02:00 Business can either transform by making use of the new technology and all the information that comes from it or will get disrupted. 00:00:49 It is not only flooding us with new information that we must access. 00:01:06 Remember what happened to companies that you used to work with. Unit 2. as seen in the first unit. It is much more than that. analyze faster than ever before. 00:02:32 Processes are and stay dynamic. digest. Repeatability was missing. consume products five years ago? 00:01:12 Think of them and then give some thought to what you think about new payment upstarts like Square or services like Pinterest? 00:01:21 Or crowdfunding services like Kickstarter? New disruptive models are often based on the opportunities of the digital transformation. 00:00:26 Today. 00:02:52 However. It's changing the world rapidly. Mobile. satisfy new empowered customer. and lead fast with an as-aservice attitude. comply with new regulations at the same time. UNIT 2 00:00:12 Welcome to Week 1. we will focus on Transformation or Disruption: What are the challenges? 00:00:34 The fight for scarce resources contending with disruptive digital business models create new pressures. 00:00:41 From a technology angle: Social Collaboration. 00:01:49 control new risks.

They need to be flexible and extensible. Let's remember the example I gave you in the last unit. 00:03:21 But why do we think is cloud such a core quality? It is because of the speed of innovation and some key design principles which are applied if done right. like real-time data and connectedness. with transforming and changing a business. data and applications to get the full picture. 6 . Innovation is a game changer. last but not least. it changed the way the businesses work. processes. data. internal politics and defensive attitudes could all pose a problem. 00:04:06 There are critical questions to ask: basic design principles for solutions to master digital transformation. networks and devices . they need to be network-aware.we came to capitalize on new opportunities 00:05:04 as well as effectively transforming new existing businesses. but we need to balance it out properly. 00:04:35 It has not only changed the way we interact with games and media.cloud. 00:03:49 To truly transform we need to look for repeatable patterns via best practices and fast innovations. 00:05:16 Another challenge going digital. implementation of whole new business processes. best leading with cloud as the transformation needs to be fast. 00:05:47 New technologies. 00:04:54 With the help of the four main factors . 00:03:57 We need to connect the dots between people.00:03:12 We need to prepare for the digitized world. 00:06:28 Inertia. but instead as a helpful tool 00:05:41 that supports the employee and helps him and her in daily business tasks. Some may even resist. 00:03:41 They need to cater to repeatable topics and. 00:04:46 Technology advances are disruptive so it is important to talk about digital transformation. 00:04:22 The smartphone has brought a deluge of disruption in our lives. for example. Leaders will come across a number of challenges. 00:05:27 New ways to engage customers and employees. bringing change and challenge to one industry after another at a staggering pace. 00:05:35 Digital transformation should not be seen as a threat. 00:05:55 The Internet of Things will bring even more possibilities for new innovations. 00:06:00 But of course. 00:03:33 Solutions need to be designed for me as the end user. 00:06:22 Not everyone will adapt easily to digital transformation. but it has even transformed experiences in businesses like. there are some key challenges: 00:06:08 Challenge number one is the digital proficiency. 00:06:16 First challenge: Recognize the different levels of digital proficiency. 00:05:22 There will be big efficiency gains so employees can refocus their efforts. 00:04:14 I would call them core qualities. customer engagement. allow for new innovations.

00:07:49 Change will be disruptive. for example: Increase of efficiency. 00:07:23 But you need to strike for the right balance for your business and realize that preferences vary and change. flexible for the end user just to name a few. 00:09:03 Unit 2 of the first week should have given you an overview of the benefits. 00:08:56 Thank you for listening and learning about the challenges that could come with digital transformation. 00:06:41 Challenge number two: Legacy systems. There could be a trade-off between functionality and security. faster. with change there are some challenges. better insights. 00:09:12 Please remember there is an online forum that you can ask any question and communicate and collaborate with us and your colleagues. 00:07:40 It is predicted that about half of job categories may be taken over by machines or systems in the next two decades. Restructuring of responsibilities is likely in order. Legacy systems are another possible challenge. And they are there. as always. We looked at the four challenges: 00:08:31 Digital proficiency. security. 00:07:56 With the right education and training possibilities. as well as the challenges of digital transformation. Digital initiatives have implications. legacy systems. 00:06:50 Lack of integration makes the overall solution less efficient. 00:09:29 Looking forward to see you then. Ripping and replacing is not a good business case either. 00:07:12 Challenge number three: Security.00:06:35 To combat these use training workshops: Teach the usage and benefits of digital initiatives. 00:07:33 Challenge number four: Jobs are becoming obsolete. 7 . 00:08:24 However. and jobs becoming obsolete. 00:09:21 In the next unit we will focus on the four different elements that digital transformation consists of. 00:08:37 Now can you think of companies that digitally transformed themselves and have overcome those challenges 00:08:45 or companies that have struggled along the way? 00:08:50 In this course we will hear more about digital transformation done right. 00:08:14 better engagement of customers. 00:08:07 We have seen many reasons why businesses should transform. 00:07:00 So capitalize on what works and transform where you need more speed. Leaders must consider security. employees can still add real value even when their previous job is now automated. 00:07:07 You can adopt cloud solutions that are still tied to existing systems.

00:02:03 the pervasiveness of mobile like empowered users. 00:00:21 And hopefully. co-workers and friends interact much differently than they did just a few years ago. 00:01:33 And when we talk about cloud. we will now dive deeper and focus on the four elements of digital transformation. live and consume better. 00:02:13 and big data . 00:01:02 digital transformation is the use of new technologies to drive significant business improvements. it is less about the cloud as a deployment platform per se. 00:00:37 After discussing Transformation or Disruption: What Are the Challenges in the last unit. 00:01:53 We do see a perfect storm for technology innovations: The convergence of cloud and commoditization of cloud . 00:00:26 Now. and will change ever faster.means cheap. the four key challenges to master the digital transformation are: Digital proficiency. 00:03:11 Think about it: How many of you have checked your email today and how often? 00:03:16 Who has received a text message today? How many of you have checked Facebook or Twitter and are doing that while listening to me? So who has shopped online this week? 00:03:27 When you get right down to it. more than 60 per cent of CEO's expect 15 to 50 of their earnings growth in the next 5 years 00:02:46 to come from technology-enabled business innovations. you have used the online forum to post some questions. 00:02:53 The world today interacts differently. 00:02:59 All of these new customers. 00:01:20 Let's briefly also recap the environment we find ourselves in and how the very real convergences of those four trends are reshaping businesses today. 8 . 00:01:40 but rather the transformational changes that we are experiencing now are due to a very real convergence of these four trends happening at once. legacy systems. 00:01:10 This includes capitalizing on new opportunities as well as effectively transforming existing businesses. security. Even you interact differently today. and technology that enables it.WEEK 1. 00:00:55 Driven by the combination of ever-growing digitization and evolving consumer demands. UNIT 3 00:00:12 Welcome to Week 1.massive amounts of data including dark data brought to light and available for analysis. and as partners to increase their reach and relevance. we live in a networked world. 00:02:22 Those are reshaping the future of business and acting as a catalyst to empower individuals as employees. In the last unit we have looked at a few challenges that businesses have to overcome. consumers. 00:02:36 As studies show. 00:00:50 Let's recap the definition of digital transformation first. one that connects us to communities of people and help us learn. and jobs becoming obsolete. networks which are connecting like never before inside and outside the enterprise. Unit 3.

and we will drill deeper in the next unit. 00:06:33 The cloud is scalable. efficiency. businesses can focus on their core businesses with better collaboration and always up-to-date solutions. basically everything as a service. And it's not only about big. You will hear more about the role of IT in a later unit. entire businesses need to have digital transformation in mind as technology and business are intertwined. new priorities need to be tackled.are being powered by a new deliver mechanism: 00:04:30 The cloud. 00:04:48 More than ever. 00:06:49 Let's look at data. 00:06:06 Together. we have four key building blocks: Cloud. new opportunities. they drive the shift to a new way of business. It is about using the right data in the right context 00:06:57 which means smarter decisions. the CIO's focus is fundamentally changing because the businesses are changing.mobile apps. cloud stands for simplicity. analytics . 00:05:34 And the IT role has definitely shifted: Now. 00:04:35 It is clear to see that technology is disruptive. Instead. if done right. This is precisely why we need to talk about digital transformation and the four elements that build the foundation. spending. you name it will double again in the next 18 months. 00:05:05 Managing the traditional IT scope is no longer sufficient. 00:06:41 In short. 00:05:43 which task is to align all lines of businesses and operational processes. 00:03:49 They conduct more and more activities via a growing number of mobile applications. and innovation. 9 . Digital Transformation. mobile. 00:05:24 CIO and IT departments need to re-think their strategic purpose in the organization and start a journey to achieve the strategic purpose. 00:04:58 In this new world. share answers. 00:06:18 Cloud computing: Cloud computing means freedom. time to value and speed of innovation. IT is the enabler of technology through the business. More information has been created in the past 18 months than since the beginning of recorded history. markets. and networks.00:03:40 This is not just a consumer phenomenon but also an enterprise one. data. 00:04:11 And we're moving so fast that this data on customer preferences. 00:03:59 All of this is creating a big bang of data explosion. and collaborate via social and business networks. 00:05:55 As mentioned earlier in this series. 00:05:13 For the CIO to stay relevant. 00:04:21 And all of these capabilities . Let us have a quick overview. They ask questions. social and business networks. 00:06:25 With the cloud. and ultimately a big competitive advantage. he or she needs to embrace these changes or become relegated to a pure non-strategic operations role. Our constituents are mobile. flexible and accessibility which brings connectivity across the world.

00:08:33 As conclusion. 00:07:39 In short. 00:08:15 In short. mobile. the right data stands for predictive insight driven by business strategy. networks inside and between enterprises enable the hyper-connectivity fueled by digital communities 00:08:24 and social collaboration plus enabling the collaboration beyond the boundaries of an enterprise. and new ways to interact within and beyond your business. the four key elements of digital transformation are cloud. Mobile takes the freedom and connectedness of the cloud further by allowing greater access. 00:09:02 This is the end of our third unit in Week 1. Tablets and smartphones can be equally functional.3 billion people on social networks today. mobile stands for the adaptability for the 21st century workforce. 00:08:03 Networks provide the platform for people. access content. Next time we will look at Digital Proficiency. Good news. With over 1. data. 10 .00:07:04 In short. 00:08:43 These four building blocks make digital transformation possible for all businesses. And mobile is for all businesses. and customers to share their experiences. 00:07:27 The days of hauling laptops around are mostly over. it is not a surprise that networks play a large role in digital transformation. employees. 00:07:16 Let's have a look at mobile. everything doable from anywhere. and other services. new product strategies. and new consumer relationships. and networks. and do their job better. Thank you and see you then. 00:08:51 So best is to adopt early to enable new insights. 00:07:50 Let's look at networks. that technology is available today. new innovations.

conveniently and always available. supply chains. This new middle class will come armed with different cultural biases and new ideas. three billion of them will be connected and running much of their daily lives from their smartphones. However. manufacturing. the markets. 00:01:43 And you want to market there. let's examine the mega forces you must now contend with. 00:02:40 Consequently. The rules of engagement have changed. 00:00:53 Even business-to-business companies have to rethink themselves as business-to-business-toconsumer enterprises. and employee base. 00:02:52 Think about what you will do to adapt to capitalize on this opportunity. India. But they will be technology-savvy and mobile. 00:00:39 Instant value. 00:00:29 Users today are more demanding than ever. 00:01:11 The customer wants things fast. customers and partners we reach will look a heck a lot of different. we're already seeing this with countries like China and Russia and other markets 00:02:01 buying up key resources from oil to grain to gold. 00:01:26 First. now that they expect the same streamlined experience that they get from Google or Amazon within their enterprises. Unit 4. 00:03:08 Customers act much different than they did just a few years ago. data and network. They may not live in big homes or drive fancy cars. 00:01:33 The middle class will raise to 5 billion people in emerging markets like for example Brazil. Last time we have looked at the four elements of digital transformation: Cloud. let's look at both sides. In fact. this emerging middle class will create a new segment of customers that represent extensive growth opportunities for your business. and China. every aspect of your business strategy and execution. 00:02:17 In fact. mobile functionality and user-friendly interfaces are necessities.WEEK 1. 00:01:52 They will put increased pressures on natural resources. 00:02:24 At the same time. not just bonus features. It is necessary to survive in the everything-as-a-service economy. 00:01:01 which essentially means understanding their customer's customers. 00:02:34 But the markets will need to be engaged and served in different ways. 00:02:09 Most of them will never own a PC. mobile. Malaysia. 11 . 00:00:18 To put your big decisions in context. 00:00:22 Today we will cover digital proficiency and how it impacts the transformation. 00:00:48 Businesses must act accordingly or risk facing disruption. UNIT 4 00:00:12 Welcome to Week 1. are and will become stretched and overloaded. 00:02:59 But there are differences from the customer point of view and the employees point of view. Chile.

in real-time. how we buy and consume. And if facing these new markets and customers weren't challenging enough. 00:05:19 But not only customers are changing. you have this new challenge now. 00:04:02 They know more about you and your brand and your competitors than ever. 00:03:37 They are literally changing the rules of engagement and. 00:03:23 These customers live their lives in the moment. So. 00:05:51 These are digital natives. They've grown up with the Web and mobile. They live on social platforms like Facebook and Instagram. becoming more empowered. again.and customer care model to pro-actively identify prospects. through the power of their mobile devices. 00:06:02 They are technology-savvy and are transforming traditional thinking on how and what information we share. 60% are willing to switch brands for a better service. even your employees are changing. 00:05:02 engage them early in the customer journey. through that. and how we work. 00:04:34 With more choices and new disruptive business models. and better informed. 00:05:27 Employees are completely different. totally different. 00:03:43 So what does this mean. consistently meet their expectations along the way. updating their relationship status. that this new empowered customer does to your business? Three things really: 00:03:52 Your customers are smarter than you. how we view brands. customers are increasingly disloyal. if you are lucky enough to win new customers you are more likely to lose them. The millennials will comprise nearly half of the workforce by next year and 75% by 2020. 00:04:45 And these dynamics of the new empowered customer hold true whether you're selling to the end consumer or not. 00:05:40 There is a new face of your new workforce. 00:04:15 Sales as we know is obsolete. 00:06:14 They are wired or rather unwired differently than we digital immigrants are: 12 .00:03:15 Today's customer is more digitally connected. 00:04:24 And your customers are less loyal. 00:04:53 If you're selling to other businesses. 00:04:08 They are getting their information from their peers and your existing customers through new channels like LinkedIn and Twitter and Facebook. interacting with their friends 00:03:29 and sharing their likes and dislikes and opinions. you must adapt your sales. socially networked. These connected customers are not relying on you to educate them on their products. They don't use email but What's App. 60% of the buying process complete before the first interaction with Sales. 00:05:09 and earn their loyalty and trust through providing exemplary services which actually starts and that cycle starts over and over again. 00:05:35 Your workforce is different.

not a separate activity that needs to be balanced. 00:09:19 This describes those who understand the use of technology but walk the middle ground between naysayers and instant adopters. So the key aspect is that we can differentiate by unleashing the human potential. 00:07:13 By the way. 00:06:30 They believe information should be free and are eager to share information and collaborate with their co-workers. 1: Digital natives. 00:06:44 They are catering and crowdsourcing their answers: An activity that many traditional companies are highly uncomfortable with. And last but not least. 00:08:48 2: Digital immigrants. and business models. 00:08:31 instead categorize people by digital proficiency. 00:07:53 We can leverage collaborative. the right mix of 13 . peers and partners. 00:07:43 A key message to us all: We can leverage the tools of the networked economy and tap into minds everywhere on the planet to create differentiation. 00:08:23 According to Ray Wang from Constellation Research. 5: The digitally disengaged who are those who give up on digital. They view work as a key part of life. He has five levels of digital proficiency: 00:08:41 No. 00:07:36 And there will be differentiation through the lever of the human potential. crowd-sourced talent from anywhere and disaggregate and democratize work. You need to make sure they collaborate well. brands. 00:07:24 And of course let us not forget: You will have five different generations in the workforce. 00:08:00 We can invest in the new currency which is knowledge. but they weigh the costs and benefits of technology to decide the direction of their digital initiative. it is important to have enough digitally balanced people. but be aware that they need your care as they will dominate your workforce soon. 00:08:55 3: Digital voyeurs are those who cautiously recognize the digital shift.the digitally balanced. regarding compensation they are pretty similar. 00:09:01 And then: Digital holdouts which resist and ignore digital.00:06:21 They shun hierarchical command and control environments where only the top execs have access to information. like me. 00:07:03 And forget work-life balance. 00:06:39 They are more comfortable with coopetition. no. processes. 00:09:27 Digitally savvy. 00:08:14 And those potentials are products and services. 00:06:56 They are socially conscious and they rate working for a brand that gives them the sense of purpose and pride over financial compensation. 00:09:12 We would like to add one additional category . since proficiency knows no age. who made a great point that we should not divide people by age. which are adopters of digital. those are those who grew up and are comfortable with digital. 00:09:37 In IT and in business.

00:10:06 and how important it is that your company has the right balance between digitally native. 00:09:47 With this. 14 . And see you soon. balanced and digitally disengaged users. 00:09:53 As a summary. 00:10:01 But we have also seen the different levels of digital proficiency. 00:10:16 I hope to see you for our next unit that will cover the topic of Digital Transformation and the Cloud. we have looked at how the employees and customers have changed over the years and what it could mean for your business. 00:10:24 Thank you for your attention.digital profiles. we finish the fourth unit of the first week.

fast and efficient. then it is a perfect fit for cloud. data. not the mean. cloud gives you an innovative environment that is easy to scale and adaptable to your needs. 00:01:01 But let's look at the questions that need to be asked best if you want to leverage the cloud at its best. 00:00:36 As one of the main parts of digital transformation. 00:00:52 You need to get the full picture inside and outside your organization. UNIT 5 00:00:12 Hello and welcome back to Week 1. 00:01:20 If certain processes can be improved. experts around the problem to solve for the opportunity to grasp.WEEK 1. enhanced and repeated leveraging best practices. leveraging a platform as a service concept. 00:03:13 It is important for every business to recognize the potential of becoming an end user-focused 15 . 00:02:28 And finally: Is it also network-aware? The answer is simple: 00:02:34 According to Ardent Partners. Unit 5 of our openSAP course on digital transformation. which is best supported by templatized work patterns which allow me to get my job done. for example. 00:00:29 Today. Technology at the end is an enabler. but we have also looked at the different elements that digital transformation consisted of. 00:01:08 Let's first look at the question: Is it repeatable? 00:01:13 Let's make a business example: Collaborative opportunity management. 00:03:04 Those four characteristics make the cloud tangible and effective and they enable true transformation. 00:02:53 We need to instantly wrap the networks of employees. 00:02:19 The Me Web. customers and partners. 00:00:19 We have previously learned the different types of digital proficiency. 00:02:02 But then you will probably ask yourself: Is the cloud designed for me and my needs? 00:02:09 We need to move away from products designed to cope with a process because of a system. procurement by up to 75%. 00:00:46 It is about connecting the dots between people. processes. 00:01:43 and now need a cloud that lets you customize and cheat. 00:01:27 You can bring it to the end user fast and leverage scale. we need to turn solutions into a service. and applications. 00:01:50 You want the speed of cloud but with the flexibility to differentiate and win. process automation can reduce transaction costs like. we will look at Digital Transformation and the Cloud. 00:01:55 So make sure you have it based on a real-time and adaptable platform so it can conform with your needs. 00:01:36 The next one is: Is it flexible? We might have over-digitized in the cloud. 00:02:45 and that benefit alone can justify the business case for network adoption.

00:05:13 But the reality is hybrid. dynamic discounting. 00:04:28 It releases immediately. employee and partner collaboration . 00:05:01 By extending your on-premise assets with the cloud. ultimate user-friendly solutions. which means virtualized. It is available to every consumer. 00:03:37 Successfully navigating digital transformation is the way to success especially with increased pace of disruption in a technology-driven world. 00:05:46 But there are very specific investments you want to leverage. social selling. 00:03:20 Every company eventually will become a software firm. and your cloud strategy needs to cater to this reality. innovative business processes that advance your business. 16 . 00:03:51 The key benefits of cloud computing for businesses are fast innovation. 00:04:40 And with agile cloud platforms. 00:05:27 A good strategy centers around leveraging the right mix of cloud . cloud-to-cloud or cloud-to-3rd-party is a must. 00:06:21 and of course insights like network intelligence. data and network together. and an on-premise technology. it is about the right mix. no lengthy projects. 00:04:06 Cloud today is already changing the way businesses work. in your new role? 00:04:16 You should be leading and you should be very clear that cloud often is a possibility to be faster but also change your business. hosted or private cloud. And the cloud is a great starting point because it offers fast innovation. 00:06:02 on-premise-to-cloud. 00:05:22 We know that your move to the cloud must be a thoughtful evolution. for example. fast. 00:05:39 You do have very specific challenges and your are looking to solve them. you can quickly develop industry-. 00:03:59 tying mobile. data and devices and networks together. and no long training required. But what does this mean entirely for you. social analytics or labor benchmarks to unlock the new value for your business. 00:05:50 Your starting point on this journey will help you to define the right mix and what is right for you. cloud is no longer Either-Or. or companyspecific extensions 00:04:47 to any application to achieve new. just to name a few. 00:04:54 In short. and unlock new value for your business.managed. With this you can enable new business processes 00:06:12 like. it is And Better. process-. you can enable new business processes. 00:05:55 Seamless process integration powered by pre-built standardized integration adapters for all scenarios. instant value tailored to business outcomes. social care. every customer with no lengthy upgrade cycles.you name it. outsourced. 00:03:30 It is tailored to specific business outcomes and it ties mobile. it's not even And. trading partner discovery. gain new insights.digital business.

00:06:31 And this solution should be running on a technology for real-time computing 00:06:38 and as cloud applications deployment for extensibility. and jobs becoming obsolete. as the right mix for you is important in order to make your business successful. but also the challenges that come with transformation of a business. 00:08:16 This is why hybrid models become the reality. But let's quickly recap what we learned and what you should know by now: 00:08:55 In the first unit. 00:08:40 And with this create opportunities for innovation. all digitally transformed by the cloud. 00:09:23 You can now explain those four challenges in more detail. 00:07:59 We have seen the key benefits of the cloud: Fast innovation. 00:09:28 But not only the challenges. Still want more details? Let us look at an example. 00:09:15 Four key challenges were named: Digital proficiency. data and network together. legacy systems. 00:08:47 This was the final unit for the week. security. 00:08:11 But we also understand that it is impossible for you to place your entire business on the cloud. remember the benefits that come with transforming your business and using new technologies. Add Learning and Travel to fully equip the sales team. on-premise. 00:08:27 So what would you put down to a napkin from this week? 00:08:33 To conquer disruption through the digital transformation. you can take our Service. mobile and big data technology. you can take Sales and Recruiting because you need to combine them anyhow. Procurement for the right parts or contractors. 00:09:07 Secondly. ties mobile. and it is user-friendly. 17 . social. 00:07:53 I hope you understand why cloud is so important in the process of digitally transforming yourself. 00:07:32 Or to power your service organization. a platform as a service approach underneath. 00:07:21 If you are building a sales organization. leadership strategies and best practices. you need to look at technologies. 00:07:13 That is what business velocity is all about. 00:09:01 You should now understand and be able to describe it to any person who has never heard of digital transformation before. 00:07:44 Add Finance and Sales and you have all the building blocks of your enterprise landscape. instant value tailored to business outcomes. we look at the benefits. 00:06:47 Let me share some insights from the many co-innovation projects when it comes to cloud: 00:06:52 In the past year we have seen that best-run companies are shifting from ad-hoc spending on point solution providers to investing in one orchestrated coherent platform: 00:07:05 One platform that can combine the right mix of cloud. we had a look at the digital transformation and what it exactly means. I hope. and Employee Central to help to find the right experts.

you have a weekly assignment to complete that is counting towards your record of achievement at the end. how the employees have changed 00:10:24 or maybe even what you are doing on a daily basis that would not have been possible five years ago if it wasn't for the digital transformation. your personal transformation. 18 .00:09:35 Could you name at least three benefits? And could you come up with companies that were facing those challenges 00:09:41 and have either failed to overcome them and as a result were disrupted. data. 00:11:17 Thank you very much and thank you for being curious. 00:10:03 We have also looked at the digital proficiency and how a changing middle class means changing customers and employees. I hope you know why. the focus was laid on cloud and how the reality looks like. please use the online forum. We are looking forward to hearing and seeing you next week 00:11:06 when we will look at the four different building blocks in more detail as well as explain the role that leadership plays while mastering the change. mobile and networks. or that have overcome them successfully and transformed? 00:09:52 In the third unit. we look at the four building blocks: Cloud. 00:10:58 If there are any questions or comments. 00:10:11 Please think of examples that have happened to you. either in work or personal life. With this. 00:10:17 An example of how different customers are now than maybe five years ago. 00:09:58 All of those elements play an important role in digital transformation. 00:10:34 And today. 00:10:46 Please remember. we hope you enjoyed the first week of this course.

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