Digital Transformation and Its Impact

Hello and welcome to this openSAP course Digital Transformation and Its Impact. My name is
Sven Denecken and I am SAP's Global Vice President for Cloud Solutions.


Next to focus on cloud strategy, I much appreciate the intensive contact with key customers
and partners via co-innovation engagements.


Those are a valuable sources to find out and sense the trends within the market, to confirm
and influence what we do and to determine what still needs to be done.


I will present this course together with my distinct colleague Bert Schulze who is Vice
President for Co-Innovation.


Before we start, I would like to introduce you to the concept of this course.


This openSAP course consists of four learnings weeks plus an additional week for our final


Each week, there will be a number of short and comprehensive videos, similar to the one you
are watching now.


At the end of each video, there will be a self-test to help you to measure your learning


And after each week we will have an assignment that will be graded and is counting towards
your record of achievement.


Furthermore, there is an online portal available to you so you have the chance to collaborate
and communicate with us and fellow students, but also to discuss and ask questions.


But now, let's start with Week 1, Unit 1: Defining Digital Transformation


Strategists love statistics, but they often throw them at you and leave you to figure it out.


In this course we would like to make it a clear link, especially as we discuss the why before the


There is an unprecedented pace of change that is causing the market to shift.


With a continuously growing middle class and more and more people actively using social
networks, the personal and business world is evolving.


But also millennials play an important role in driving change and causing businesses to be


This generation grew up with technology around them and they are highly connected, social
and always mobile.


This generation will not use applications that aren't easy to use, easy to consume and


But here are my top three. I: According to analysts by 2016 think that 75 percent of all IT
purchases will be cloud-based or hybrid.

and smartphones have become a daily product of our lives 00:04:40 and probably even unimaginable to live and work without one. 00:03:55 Before the smartphone. 00:05:55 It is clear to see that technology is disruptive. and smartphones make one thing clear: We want things now. an alarm clock. smartphones were not the norm and who has a smartphone used to be the question to ask. well we can do everything with a blink of an eye. service-oriented economy. 00:05:17 An individual can create their own advertisement for free. With this we need to talk about digital transformation. smartphones are a commodity and almost everyone has one but this single device has disrupted millions of companies. making an appointment and connecting with people all around the world. there is a rapid state of change. this means the lines between work and home are blurring more and more. 00:03:21 At the heart of this change is. 00:04:12 Moreover.00:02:52 Number II: New companies with innovative ideas and competing against all known companies within the market. smartphones enabled millions of applications. 00:03:04 Number III: Businesses realize the need for change. we had a camera to take pictures. 00:05:45 It has become much simpler for individuals to do significant things. 2 . 00:05:01 As businesses have become increasingly complex. 00:03:14 The consequences are dramatic. just think of Uber. and it has the potential to be viewed more times online than a traditional TV commercial would ever be watched. 00:04:04 Now. 00:05:31 An entrepreneur can have a big idea. best represented by the emergence of cloud computing. a navigation system in our car and a video recorder. 00:05:38 A single comment about a news article can become more influential than the publication itself. which means that you now. of course. create a business plan and raise capital to launch it online. Why? 00:05:09 A consumer in today's network economy can perform tasks that only businesses could do five years ago. transformation and innovation in order to avoid disruption. 00:03:32 Let's drill deeper into this rapid status of change.. individual consumers have become exponentially more powerful. 00:04:32 Also the line between work and home is blurring more and more. That's no longer the case. all of this is combined in one device and millions of companies who produced those products before were disrupted. However. checking a menu at a restaurant. 00:04:53 Innovation is consumed almost transparently. 00:03:36 A few years back. Let us first define digital transformation. 00:04:23 be it ordering a taxi.. 00:03:45 Today. Airbnb and Tesla. Technology and networks have made this possible.

00:08:18 The consequences are dramatic. 00:08:35 This is the new world. a relational database or non-relational datasets. 00:08:50 For the CIO to stay relevant. new priorities need to be tackled. CIOs have to move from a survival role like managing tasks to a revenuecontributor role. So it's going to impact all of us. Instead. 00:07:37 We work and use several devices simultaneously and it is now only going to intensify with wearable devices 00:07:45 such as smart glasses. 00:09:01 CIO's need to re-think their strategic purpose within the organization and then start a journey to achieve this strategic purposes. 00:06:30 Let us look at the factors without which digital transformation would be impossible to achieve. 00:07:08 be it rational database. customer service. vendors. 00:07:14 This is essential. marketing. the network layer. he or she needs to embrace these changes or become relegated to a pure non-strategic operational role. R&D and product divisions 00:07:22 to get the right information out of this data in order to transform data into essential business insights. Big Data and Analytics. 00:06:22 This includes capitalizing on new opportunities as well as effectively transforming existing businesses. structured and unstructured data is streaming into your data bank. your sales. SmartTags. 00:06:37 The cloud layer. 00:08:12 It is designed for internal and external collaboration to optimize your business processes. for example. And if you are in an IT-related role.existing and potential . the CIO's focus is fundamentally changing because the businesses are changing. flexible. smart watches. Without cloud layer you will not achieve the required automation and orchestration for the next layer: 00:06:59 The data layer. here is what needs to be done: 00:08:27 To do this. 00:09:11 But what is digital transformation really about? Or did we just simply digitize old behaviors? 3 . partners. elastic and cost-efficient. 00:06:48 It is scalable. I would love to call it Collaborative Computing: 00:07:59 This is part of the exercise layer that creates a vibrant marketplace for your employees.00:06:07 Driven by the combination of ever-growing digitization and evolving consumer demands. 00:08:44 Managing the traditional IT scope is no longer sufficient. customers . to all of us. 00:07:53 And last but not least. mobility: We have officially entered the post-PC era. Internet-as-a-platform or Cloud Computing: To run a successful digital transformed organization you will need a cloud environment.and the public. suppliers. 00:06:14 digital transformation is the use of new technologies to drive significant business improvements. 00:07:30 Then the devices layer. Both.

I'm looking forward to seeing you there again. 00:10:17 Also you should know the definition of digital transformation 00:10:20 and how important it is to just not copying an existing framework but instead innovating and making use of previously not used technologies. 00:10:32 In the next unit we will focus on challenges that come with transformation of business. 00:09:59 This concludes the first unit of Week 1. 00:09:30 If businesses want to outpace the disruption that is happening in the market. 4 . 00:09:52 And in the units to come we will drill into each of those aspects. they need to equip themselves with technology that will help them adapt to change quickly. 00:09:44 Companies need to achieve digital transformation based on disruptive technology to gain higher competitiveness. 00:10:09 You should have understood that change is inevitable and forcing companies to change or risking to being disrupted.00:09:19 Just copying the old patterns and augment them or maybe even disrupt them with new technology is not transformation or innovation. 00:10:02 We have given you a quick overview of the course and what you expect to learn in the next weeks.

00:00:49 It is not only flooding us with new information that we must access. 00:02:42 And even worse. 5 . 00:02:32 Processes are and stay dynamic. Mobile. 00:00:41 From a technology angle: Social Collaboration. It is much more than that. 00:02:11 But what does the digital transformation done well really mean? What are the challenges we need to master to digitally transform? 00:02:22 Digitizing was comprehensive but transformation often was spotty. digital transformation is not about ripping apart an existing and working system 00:03:01 and copying and replacing it into just the cloud or just applying new technology.WEEK 1. UNIT 2 00:00:12 Welcome to Week 1. 00:01:31 What will they do to your customer expectations? What new pressures will they put on your businesses? 00:01:40 And how will you adapt yourself and your business? You will need to reach to new markets. consume products five years ago? 00:01:12 Think of them and then give some thought to what you think about new payment upstarts like Square or services like Pinterest? 00:01:21 Or crowdfunding services like Kickstarter? New disruptive models are often based on the opportunities of the digital transformation. 00:01:49 control new risks. analyze faster than ever before. satisfy new empowered customer. we will focus on Transformation or Disruption: What are the challenges? 00:00:34 The fight for scarce resources contending with disruptive digital business models create new pressures. 00:00:58 But it is also enabling new business models and competitors that are fundamentally shaking the roots of entire industries. comply with new regulations at the same time. It's changing the world rapidly. 00:00:26 Today. as seen in the first unit. digest. 00:01:06 Remember what happened to companies that you used to work with. Real-time. Systems often are fragmented. In the first unit we gave you a quick overview about the course structure 00:00:19 and defined digital transformation as the use of new technology to drive significant business impact. We simply copied the analog world. Repeatability was missing. and lead fast with an as-aservice attitude. Unit 2. internal and external expertise networks are disconnected. 00:02:00 Business can either transform by making use of the new technology and all the information that comes from it or will get disrupted. 00:02:52 However. Data silos we know do create chaos.

last but not least. 00:06:22 Not everyone will adapt easily to digital transformation.00:03:12 We need to prepare for the digitized world. 00:03:33 Solutions need to be designed for me as the end user. but it has even transformed experiences in businesses like. 00:05:47 New technologies. like real-time data and connectedness. customer engagement. Leaders will come across a number of challenges. 00:06:28 Inertia. data. for example. Innovation is a game changer. 00:04:46 Technology advances are disruptive so it is important to talk about digital transformation.we came to capitalize on new opportunities 00:05:04 as well as effectively transforming new existing businesses. 00:05:55 The Internet of Things will bring even more possibilities for new innovations. 00:06:00 But of course. 00:03:57 We need to connect the dots between people. 00:04:54 With the help of the four main factors . 00:05:22 There will be big efficiency gains so employees can refocus their efforts. 00:03:49 To truly transform we need to look for repeatable patterns via best practices and fast innovations. 00:06:16 First challenge: Recognize the different levels of digital proficiency. 6 . bringing change and challenge to one industry after another at a staggering pace. 00:03:21 But why do we think is cloud such a core quality? It is because of the speed of innovation and some key design principles which are applied if done but we need to balance it out properly. there are some key challenges: 00:06:08 Challenge number one is the digital proficiency. implementation of whole new business processes. processes. 00:03:41 They need to cater to repeatable topics and. 00:04:22 The smartphone has brought a deluge of disruption in our lives. they need to be network-aware. 00:05:35 Digital transformation should not be seen as a threat. but instead as a helpful tool 00:05:41 that supports the employee and helps him and her in daily business tasks. They need to be flexible and extensible. networks and devices . it changed the way the businesses work. 00:05:16 Another challenge going digital. allow for new innovations. 00:04:14 I would call them core qualities. 00:04:06 There are critical questions to ask: basic design principles for solutions to master digital transformation. 00:04:35 It has not only changed the way we interact with games and media. Let's remember the example I gave you in the last unit. best leading with cloud as the transformation needs to be fast. Some may even resist. data and applications to get the full picture. internal politics and defensive attitudes could all pose a problem. with transforming and changing a business. 00:05:27 New ways to engage customers and employees.

7 . And they are there. Ripping and replacing is not a good business case either. better insights. 00:07:23 But you need to strike for the right balance for your business and realize that preferences vary and change. There could be a trade-off between functionality and security. 00:07:00 So capitalize on what works and transform where you need more speed. faster. 00:07:49 Change will be disruptive. 00:07:33 Challenge number four: Jobs are becoming obsolete. and jobs becoming obsolete. 00:07:40 It is predicted that about half of job categories may be taken over by machines or systems in the next two decades. 00:08:07 We have seen many reasons why businesses should transform. for example: Increase of efficiency. legacy systems. Leaders must consider security. 00:06:50 Lack of integration makes the overall solution less efficient. as always. 00:09:21 In the next unit we will focus on the four different elements that digital transformation consists of. 00:09:03 Unit 2 of the first week should have given you an overview of the benefits. Digital initiatives have implications. flexible for the end user just to name a few. 00:07:56 With the right education and training possibilities. 00:06:41 Challenge number two: Legacy systems. 00:09:29 Looking forward to see you then. 00:08:24 However. 00:08:14 better engagement of customers.00:06:35 To combat these use training workshops: Teach the usage and benefits of digital initiatives. Legacy systems are another possible challenge. as well as the challenges of digital transformation. We looked at the four challenges: 00:08:31 Digital proficiency. employees can still add real value even when their previous job is now automated. 00:09:12 Please remember there is an online forum that you can ask any question and communicate and collaborate with us and your colleagues. security. 00:07:07 You can adopt cloud solutions that are still tied to existing systems. 00:08:56 Thank you for listening and learning about the challenges that could come with digital transformation. 00:08:37 Now can you think of companies that digitally transformed themselves and have overcome those challenges 00:08:45 or companies that have struggled along the way? 00:08:50 In this course we will hear more about digital transformation done right. Restructuring of responsibilities is likely in order. with change there are some challenges. 00:07:12 Challenge number three: Security.

consumers. and technology that enables it. legacy systems. and as partners to increase their reach and relevance. 00:01:33 And when we talk about cloud. 00:00:21 And hopefully.WEEK 1. more than 60 per cent of CEO's expect 15 to 50 of their earnings growth in the next 5 years 00:02:46 to come from technology-enabled business innovations. security. 8 . networks which are connecting like never before inside and outside the enterprise. and jobs becoming obsolete. one that connects us to communities of people and help us learn. it is less about the cloud as a deployment platform per se. Unit 3. 00:02:03 the pervasiveness of mobile like empowered users. 00:00:37 After discussing Transformation or Disruption: What Are the Challenges in the last unit. UNIT 3 00:00:12 Welcome to Week 1. 00:01:10 This includes capitalizing on new opportunities as well as effectively transforming existing businesses. we live in a networked world. co-workers and friends interact much differently than they did just a few years ago. 00:02:22 Those are reshaping the future of business and acting as a catalyst to empower individuals as employees. 00:01:40 but rather the transformational changes that we are experiencing now are due to a very real convergence of these four trends happening at once. 00:02:53 The world today interacts differently. 00:02:59 All of these new customers.means cheap.massive amounts of data including dark data brought to light and available for analysis. 00:01:02 digital transformation is the use of new technologies to drive significant business improvements. live and consume better. and will change ever faster. the four key challenges to master the digital transformation are: Digital proficiency. 00:00:26 Now. we will now dive deeper and focus on the four elements of digital transformation. you have used the online forum to post some questions. 00:03:11 Think about it: How many of you have checked your email today and how often? 00:03:16 Who has received a text message today? How many of you have checked Facebook or Twitter and are doing that while listening to me? So who has shopped online this week? 00:03:27 When you get right down to it. 00:02:13 and big data . 00:00:50 Let's recap the definition of digital transformation first. Even you interact differently today. 00:01:53 We do see a perfect storm for technology innovations: The convergence of cloud and commoditization of cloud . In the last unit we have looked at a few challenges that businesses have to overcome. 00:01:20 Let's briefly also recap the environment we find ourselves in and how the very real convergences of those four trends are reshaping businesses today. 00:00:55 Driven by the combination of ever-growing digitization and evolving consumer demands. 00:02:36 As studies show.

data. 00:05:13 For the CIO to stay relevant. basically everything as a service. he or she needs to embrace these changes or become relegated to a pure non-strategic operations role. 00:05:34 And the IT role has definitely shifted: Now. and ultimately a big competitive advantage. 00:05:05 Managing the traditional IT scope is no longer sufficient. 00:06:41 In apps. we have four key building blocks: Cloud. 00:06:06 Together. share answers. and innovation. 00:03:49 They conduct more and more activities via a growing number of mobile applications. 00:04:11 And we're moving so fast that this data on customer preferences. social and business networks. if done right. 00:06:25 With the cloud. Let us have a quick overview. 00:04:58 In this new world. mobile. 00:05:24 CIO and IT departments need to re-think their strategic purpose in the organization and start a journey to achieve the strategic purpose. 00:06:18 Cloud computing: Cloud computing means freedom. efficiency. entire businesses need to have digital transformation in mind as technology and business are intertwined. you name it will double again in the next 18 months. analytics . Our constituents are mobile. IT is the enabler of technology through the business. the CIO's focus is fundamentally changing because the businesses are changing. cloud stands for simplicity. 00:06:33 The cloud is scalable. new priorities need to be tackled. time to value and speed of innovation. and we will drill deeper in the next unit. And it's not only about big. 00:04:21 And all of these capabilities . 00:06:49 Let's look at data. they drive the shift to a new way of business.00:03:40 This is not just a consumer phenomenon but also an enterprise one. spending. 00:03:59 All of this is creating a big bang of data explosion. and networks. They ask questions. 00:04:48 More than ever. More information has been created in the past 18 months than since the beginning of recorded history. markets. and collaborate via social and business networks. businesses can focus on their core businesses with better collaboration and always up-to-date solutions. Instead. You will hear more about the role of IT in a later unit. It is about using the right data in the right context 00:06:57 which means smarter decisions. 00:05:55 As mentioned earlier in this series. Digital Transformation. 00:04:35 It is clear to see that technology is disruptive. 00:05:43 which task is to align all lines of businesses and operational processes. flexible and accessibility which brings connectivity across the world. new opportunities.are being powered by a new deliver mechanism: 00:04:30 The cloud. This is precisely why we need to talk about digital transformation and the four elements that build the foundation. 9 .

3 billion people on social networks today. 00:08:15 In short. 00:08:51 So best is to adopt early to enable new insights. mobile. and other services. And mobile is for all businesses. mobile stands for the adaptability for the 21st century workforce. 00:07:16 Let's have a look at mobile. 00:09:02 This is the end of our third unit in Week 1. new innovations. the right data stands for predictive insight driven by business strategy. 00:07:50 Let's look at networks. 00:08:33 As conclusion. data.00:07:04 In short. 00:07:39 In short. the four key elements of digital transformation are cloud. and new consumer relationships. Mobile takes the freedom and connectedness of the cloud further by allowing greater access. and customers to share their experiences. 00:08:03 Networks provide the platform for people. 00:08:43 These four building blocks make digital transformation possible for all businesses. Good news. 10 . and networks. employees. 00:07:27 The days of hauling laptops around are mostly over. everything doable from anywhere. Tablets and smartphones can be equally functional. Next time we will look at Digital Proficiency. With over 1. that technology is available today. and do their job better. networks inside and between enterprises enable the hyper-connectivity fueled by digital communities 00:08:24 and social collaboration plus enabling the collaboration beyond the boundaries of an enterprise. and new ways to interact within and beyond your business. Thank you and see you then. it is not a surprise that networks play a large role in digital transformation. new product strategies. access content.

and China. The rules of engagement have changed. this emerging middle class will create a new segment of customers that represent extensive growth opportunities for your business.WEEK 1. 00:02:59 But there are differences from the customer point of view and the employees point of view. 00:02:09 Most of them will never own a PC. three billion of them will be connected and running much of their daily lives from their smartphones. 00:01:01 which essentially means understanding their customer's customers. 00:03:08 Customers act much different than they did just a few years ago. 11 . and employee base. 00:02:34 But the markets will need to be engaged and served in different ways. manufacturing. data and network. now that they expect the same streamlined experience that they get from Google or Amazon within their enterprises. This new middle class will come armed with different cultural biases and new ideas. Last time we have looked at the four elements of digital transformation: Cloud. 00:02:52 Think about what you will do to adapt to capitalize on this opportunity. Unit 4. 00:01:52 They will put increased pressures on natural resources. customers and partners we reach will look a heck a lot of different. 00:01:11 The customer wants things fast. UNIT 4 00:00:12 Welcome to Week 1. Chile. 00:01:26 First. are and will become stretched and overloaded. 00:00:29 Users today are more demanding than ever. 00:01:33 The middle class will raise to 5 billion people in emerging markets like for example Brazil. They may not live in big homes or drive fancy cars. Malaysia. the markets. 00:00:22 Today we will cover digital proficiency and how it impacts the transformation. 00:00:48 Businesses must act accordingly or risk facing disruption. 00:02:40 Consequently. 00:00:39 Instant value. we're already seeing this with countries like China and Russia and other markets 00:02:01 buying up key resources from oil to grain to gold. India. conveniently and always available. let's examine the mega forces you must now contend with. mobile. 00:01:43 And you want to market there. let's look at both sides. not just bonus features. In fact. But they will be technology-savvy and mobile. 00:02:24 At the same time. supply chains. However. 00:02:17 In fact. every aspect of your business strategy and execution. It is necessary to survive in the everything-as-a-service economy. mobile functionality and user-friendly interfaces are necessities. 00:00:53 Even business-to-business companies have to rethink themselves as business-to-business-toconsumer enterprises. 00:00:18 To put your big decisions in context.

socially networked. you have this new challenge now. They've grown up with the Web and mobile. 00:05:02 engage them early in the customer journey. These connected customers are not relying on you to educate them on their products. 00:05:35 Your workforce is different. 00:05:27 Employees are completely different. 00:05:40 There is a new face of your new workforce. through that. 00:04:24 And your customers are less loyal. They live on social platforms like Facebook and Instagram. and how we work. 00:03:23 These customers live their lives in the moment. 00:04:08 They are getting their information from their peers and your existing customers through new channels like LinkedIn and Twitter and Facebook. totally different. and better informed. 00:03:37 They are literally changing the rules of engagement and. 60% are willing to switch brands for a better service. So. updating their relationship status.and customer care model to pro-actively identify prospects. 00:05:19 But not only customers are changing. through the power of their mobile devices. again. customers are increasingly disloyal. 00:04:02 They know more about you and your brand and your competitors than ever.00:03:15 Today's customer is more digitally connected. how we buy and consume. 60% of the buying process complete before the first interaction with Sales. 00:03:43 So what does this mean. how we view brands. 00:06:02 They are technology-savvy and are transforming traditional thinking on how and what information we share. They don't use email but What's App. even your employees are changing. 00:05:51 These are digital natives. 00:06:14 They are wired or rather unwired differently than we digital immigrants are: 12 . 00:05:09 and earn their loyalty and trust through providing exemplary services which actually starts and that cycle starts over and over again. And if facing these new markets and customers weren't challenging enough. in real-time. 00:04:15 Sales as we know is obsolete. The millennials will comprise nearly half of the workforce by next year and 75% by 2020. 00:04:53 If you're selling to other businesses. that this new empowered customer does to your business? Three things really: 00:03:52 Your customers are smarter than you. consistently meet their expectations along the way. interacting with their friends 00:03:29 and sharing their likes and dislikes and opinions. if you are lucky enough to win new customers you are more likely to lose them. 00:04:45 And these dynamics of the new empowered customer hold true whether you're selling to the end consumer or not. you must adapt your sales. 00:04:34 With more choices and new disruptive business models. becoming more empowered.

since proficiency knows no age. 00:09:19 This describes those who understand the use of technology but walk the middle ground between naysayers and instant adopters. 00:06:44 They are catering and crowdsourcing their answers: An activity that many traditional companies are highly uncomfortable with. 00:08:55 3: Digital voyeurs are those who cautiously recognize the digital shift. those are those who grew up and are comfortable with digital. it is important to have enough digitally balanced people. 00:07:36 And there will be differentiation through the lever of the human potential. the right mix of 13 . not a separate activity that needs to be balanced. peers and partners. 00:09:01 And then: Digital holdouts which resist and ignore digital. 00:07:53 We can leverage collaborative. 00:07:24 And of course let us not forget: You will have five different generations in the workforce. 00:08:00 We can invest in the new currency which is knowledge. 00:09:12 We would like to add one additional category . 00:07:43 A key message to us all: We can leverage the tools of the networked economy and tap into minds everywhere on the planet to create differentiation.00:06:21 They shun hierarchical command and control environments where only the top execs have access to information. like me. 00:09:37 In IT and in business. processes. 1: Digital natives. 00:07:03 And forget work-life balance. 5: The digitally disengaged who are those who give up on digital. brands. He has five levels of digital proficiency: 00:08:41 No. 00:06:30 They believe information should be free and are eager to share information and collaborate with their co-workers. who made a great point that we should not divide people by age. 00:08:31 instead categorize people by digital proficiency. 00:08:14 And those potentials are products and services. 00:07:13 By the way. no. which are adopters of digital. 00:08:23 According to Ray Wang from Constellation Research. 00:08:48 2: Digital immigrants.the digitally balanced. crowd-sourced talent from anywhere and disaggregate and democratize work. but they weigh the costs and benefits of technology to decide the direction of their digital initiative. 00:06:39 They are more comfortable with coopetition. regarding compensation they are pretty similar. So the key aspect is that we can differentiate by unleashing the human potential. You need to make sure they collaborate well. but be aware that they need your care as they will dominate your workforce soon. And last but not least. 00:06:56 They are socially conscious and they rate working for a brand that gives them the sense of purpose and pride over financial compensation. They view work as a key part of life. and business models. 00:09:27 Digitally savvy.

we finish the fourth unit of the first week. 00:10:16 I hope to see you for our next unit that will cover the topic of Digital Transformation and the Cloud. 00:09:53 As a summary. 00:10:24 Thank you for your attention. And see you soon. 00:09:47 With this. 14 . we have looked at how the employees and customers have changed over the years and what it could mean for your business. 00:10:01 But we have also seen the different levels of digital profiles. 00:10:06 and how important it is that your company has the right balance between digitally native. balanced and digitally disengaged users.

customers and partners. fast and efficient. processes. not the mean. 00:01:55 So make sure you have it based on a real-time and adaptable platform so it can conform with your needs. 00:02:02 But then you will probably ask yourself: Is the cloud designed for me and my needs? 00:02:09 We need to move away from products designed to cope with a process because of a system. UNIT 5 00:00:12 Hello and welcome back to Week 1. cloud gives you an innovative environment that is easy to scale and adaptable to your needs.WEEK 1. 00:02:53 We need to instantly wrap the networks of employees. 00:02:45 and that benefit alone can justify the business case for network adoption. process automation can reduce transaction costs like. 00:00:36 As one of the main parts of digital transformation. 00:01:01 But let's look at the questions that need to be asked best if you want to leverage the cloud at its best. 00:01:27 You can bring it to the end user fast and leverage scale. procurement by up to 75%. 00:00:29 Today. which is best supported by templatized work patterns which allow me to get my job done. 00:03:04 Those four characteristics make the cloud tangible and effective and they enable true transformation. 00:02:28 And finally: Is it also network-aware? The answer is simple: 00:02:34 According to Ardent Partners. data. then it is a perfect fit for cloud. for example. 00:01:08 Let's first look at the question: Is it repeatable? 00:01:13 Let's make a business example: Collaborative opportunity management. Technology at the end is an enabler. 00:00:46 It is about connecting the dots between people. 00:00:52 You need to get the full picture inside and outside your organization. 00:01:36 The next one is: Is it flexible? We might have over-digitized in the cloud. enhanced and repeated leveraging best practices. Unit 5 of our openSAP course on digital transformation. we will look at Digital Transformation and the Cloud. experts around the problem to solve for the opportunity to grasp. 00:01:43 and now need a cloud that lets you customize and cheat. and applications. leveraging a platform as a service concept. 00:00:19 We have previously learned the different types of digital proficiency. we need to turn solutions into a service. 00:01:50 You want the speed of cloud but with the flexibility to differentiate and win. 00:02:19 The Me Web. 00:03:13 It is important for every business to recognize the potential of becoming an end user-focused 15 . 00:01:20 If certain processes can be improved. but we have also looked at the different elements that digital transformation consisted of.

00:04:54 In short. just to name a few. 00:05:13 But the reality is hybrid. 00:06:21 and of course insights like network intelligence. and unlock new value for your business. you can quickly develop industry-. dynamic discounting. 00:04:06 Cloud today is already changing the way businesses work. 00:05:01 By extending your on-premise assets with the cloud. 00:04:28 It releases immediately. ultimate user-friendly solutions. which means virtualized. 00:05:27 A good strategy centers around leveraging the right mix of cloud . every customer with no lengthy upgrade cycles. social analytics or labor benchmarks to unlock the new value for your business. And the cloud is a great starting point because it offers fast innovation. it is And Better. social care. 00:03:59 tying mobile. 00:03:30 It is tailored to specific business outcomes and it ties mobile. cloud-to-cloud or cloud-to-3rd-party is a must. instant value tailored to business outcomes. 00:03:20 Every company eventually will become a software firm. it is about the right mix. social selling. and no long training required. trading partner discovery. cloud is no longer Either-Or. 00:05:39 You do have very specific challenges and your are looking to solve them. data and devices and networks together. 00:03:37 Successfully navigating digital transformation is the way to success especially with increased pace of disruption in a technology-driven world. or companyspecific extensions 00:04:47 to any application to achieve business. With this you can enable new business processes 00:06:12 like. But what does this mean entirely for you.managed. 00:05:55 Seamless process integration powered by pre-built standardized integration adapters for all scenarios. for example. and your cloud strategy needs to cater to this reality. 16 . data and network together. it's not even And. 00:04:40 And with agile cloud platforms. 00:05:22 We know that your move to the cloud must be a thoughtful evolution. 00:03:51 The key benefits of cloud computing for businesses are fast innovation. process-. no lengthy projects. and an on-premise technology. 00:06:02 on-premise-to-cloud. 00:05:46 But there are very specific investments you want to leverage. gain new insights. innovative business processes that advance your name it. 00:05:50 Your starting point on this journey will help you to define the right mix and what is right for you. you can enable new business processes. in your new role? 00:04:16 You should be leading and you should be very clear that cloud often is a possibility to be faster but also change your business. fast. outsourced. employee and partner collaboration . It is available to every consumer. hosted or private cloud.

00:08:27 So what would you put down to a napkin from this week? 00:08:33 To conquer disruption through the digital transformation. 00:08:16 This is why hybrid models become the reality. and jobs becoming obsolete. and Employee Central to help to find the right experts. 00:07:59 We have seen the key benefits of the cloud: Fast innovation. 00:07:44 Add Finance and Sales and you have all the building blocks of your enterprise landscape. ties mobile. Still want more details? Let us look at an example. you can take Sales and Recruiting because you need to combine them anyhow. But let's quickly recap what we learned and what you should know by now: 00:08:55 In the first unit. 00:07:53 I hope you understand why cloud is so important in the process of digitally transforming yourself. social. I hope. 00:08:40 And with this create opportunities for innovation. 00:09:15 Four key challenges were named: Digital proficiency. and it is user-friendly. 00:09:23 You can now explain those four challenges in more detail. remember the benefits that come with transforming your business and using new technologies. 00:07:21 If you are building a sales organization. leadership strategies and best practices. 00:07:32 Or to power your service organization. 00:07:13 That is what business velocity is all about. 00:08:47 This was the final unit for the week. data and network together. mobile and big data technology. 00:09:28 But not only the challenges. 00:09:07 Secondly. a platform as a service approach underneath. as the right mix for you is important in order to make your business successful. 17 . on-premise. but also the challenges that come with transformation of a business. Procurement for the right parts or contractors. all digitally transformed by the cloud. you need to look at technologies.00:06:31 And this solution should be running on a technology for real-time computing 00:06:38 and as cloud applications deployment for extensibility. 00:09:01 You should now understand and be able to describe it to any person who has never heard of digital transformation before. 00:06:47 Let me share some insights from the many co-innovation projects when it comes to cloud: 00:06:52 In the past year we have seen that best-run companies are shifting from ad-hoc spending on point solution providers to investing in one orchestrated coherent platform: 00:07:05 One platform that can combine the right mix of cloud. we look at the benefits. 00:08:11 But we also understand that it is impossible for you to place your entire business on the cloud. instant value tailored to business outcomes. we had a look at the digital transformation and what it exactly means. security. Add Learning and Travel to fully equip the sales team. you can take our Service. legacy systems.

how the employees have changed 00:10:24 or maybe even what you are doing on a daily basis that would not have been possible five years ago if it wasn't for the digital transformation. please use the online forum. With this. 00:10:58 If there are any questions or comments. 00:10:34 And today. 18 . we hope you enjoyed the first week of this course. 00:10:46 Please remember. we look at the four building blocks: Cloud. mobile and networks. We are looking forward to hearing and seeing you next week 00:11:06 when we will look at the four different building blocks in more detail as well as explain the role that leadership plays while mastering the change. 00:11:17 Thank you very much and thank you for being curious. the focus was laid on cloud and how the reality looks like. 00:10:03 We have also looked at the digital proficiency and how a changing middle class means changing customers and employees. 00:10:11 Please think of examples that have happened to you. your personal transformation. I hope you know why. 00:10:17 An example of how different customers are now than maybe five years ago. either in work or personal life. 00:09:58 All of those elements play an important role in digital transformation.00:09:35 Could you name at least three benefits? And could you come up with companies that were facing those challenges 00:09:41 and have either failed to overcome them and as a result were disrupted. data. you have a weekly assignment to complete that is counting towards your record of achievement at the end. or that have overcome them successfully and transformed? 00:09:52 In the third unit.

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