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Kultur Dokumente
You work in Pleasure Tour Company. Read the email from Ms Susan Wong below and the Tour
Brochures (see pp. 28-29) and fill the form on p.30 to evaluate the tours.
20 April 2008
Dear Sir
My husband is attending an International Conference in Las Vegas for 5 days in July and I’m
accompanying him. So I would like to book a hotel room through your company. Below are my
requirements:
1. Near the Las Vegas Convention Centre (within walking distance)
2. Near city centre
3. Room with internet access and a fax machine
4. Hotel with spa facilities
5. Budget: $1,000 per room per night.
My parents are also going to Las Vegas on holiday in May so I wonder if you can find
accommodation which matches their needs:
1. With casinos and spa.
2. Room with king-sized bed
3. With more choices of cuisines
4. Budget: no more than $850 per room per night.
Yours faithfully
Susan Wong
Susan Wong
Tour Brochures
Situated at the heart of Las Vegas city centre, the Venetian Resort Hotel Casino
offers 4,049 hotel suites, a large gaming floor, the Grand Canal Arcade, the
luxurious Canyon Ranch Spa Club, and a direct link to the Sands Expo and Las
Vegas Convention Center. Suites offer king size beds with overhead reading
lights, full size sofa sleepers, refreshment centers, two 27" televisions, in-suite
safes, three dual line telephones, separate modem lines and a personal
fax/printer/copier.
The hotel has 16 restaurants to suit every possible taste. The hotel's casino
offers a full range of table games, slots, a players club, race & sports book, high
per night
Located in the centre of Las Vegas downtown, the hotel is within walking
distance to Las Vegas Largest Outlet Mall. Complimentary shuttle to and from
the Las Vegas Convention Center and high-speed Internet access in all guest
rooms and public areas allow you to have great convenience. The property
features 128 guest rooms, each equipped with a spacious work desk with two
phones (each with 2 lines) voice mail, and high speed internet & wireless
throughout. The hotel features the Great American Grill Restaurant & lounge on
a day. The hotel also has a high-tech casino, an outdoor pool with whirlpool,
1915 sq. ft. of meeting space, a Fitness Center and a guest laundry service.
At The Bellagio, guests can sunbathe by the outdoor pool, relax in the
hot tub, or opt for a pampering treatment in the full-service spa and
beauty salon.
The 17 on-site restaurants range from fine-dining establishments
Internet access
Fax machine
Spa facilities
Within budget
You work in the Hong Kong Language Learning Centre. Read the Enrolment Procedures below
and the course information leaflet on pp.31-33 and answer the following enquiries on p.34.
1. Enrolment forms can be collected at our Head Office at 2/F, Tower II, Mongkok Plaza, 567
Nathan Road Kowloon.
2. Check that the information on the enrolment form is complete before putting students onto class
list.
3. Methods of payment:
- Cheque or bank draft (one for each course) should be made payable to “New Century
Education Centre”.
- Credit card (NB: Must check with issuing bank on details concerning the card holder’s
name, card number and expiry date before confirming enrolment with students.)
- Do not accept CASH. Contact Enrolment Office Manager if cash is sent.
4. Transfer of enrolment
- Transfer due to full class: students must agree before transfer is made; free of charge.
Complete transfer procedures within 3 working days and inform participants.
- Transfer due to other reasons: should be made at least one week before the commencement
of the course subject to the approval of the Centre; $200 administrative charge. Contact
Course Leaders concerned for approval within 3 working days and inform student of the
decision.
Note: All places are offered on a first come first served basis. 20% special discount for group
enrolment of 5 people or more.
Questions
Enquiry One
I am a Form 5 graduate. My job sometimes requires me to do some simple presentations but I don’t
know anything about it. I would like to know if your Centre offers a course that teaches basic
presentation skills. I would prefer a course that would finish in June as I have to leave Hong Kong
in early July for a business trip to China. Which of your courses will suit me?
Enquiry Two
I am also looking for a course on Workplace English that can help me write business letters better.
Can you recommend a course to me? As I have to work until 6:00pm, it will be more convenient for
me if the courses are run in the evening or during weekend. Which class will suit me more?
Enquiry Three
Could you please tell me the deadline for applying the course A Revision of General English (No.
6701)?
Enquiry Four
I would like to enroll in Course 6703. If I don’t want to pay by cheque, what other ways can I make
my payment?
Enquiry Five
If I enroll in one of your courses and later find that I do not like it, can I change courses after
classes have started?
Enquiry Six
I studied in one of your courses last year and this summer I want to join another course, what
discount can I enjoy on the course fee?
Part A: Read the “Guide to Application for Small and Medium Companies Training Fund” and
answer the questions on p.37.
Objective
The objective of the STF is to encourage on-job training for employees working in small and
medium companies with a view to improving these employees’ capabilities and competitiveness.
Eligibility
Companies are eligible to apply for the STF if
- they are registered in Hong Kong
- they fulfill the Government’s definition of “small and medium companies”, that is. Any
manufacturing businesses which employ fewer than 200 persons in Hong Kong ; or any
non-manufacturing businesses which employ fewer than 50 persons in Hong Kong.
Note: “Number of persons employed” shall include partners actively engaged in the work of the
company and full-time or part-time salaried staff directly paid by the company at the time of
submitting application under the STF.
Amount of Grant
For each successful application, the grant will cover 50% of the training expenses. The maximum
amount of grant is $10000 for one course per company.
Application Procedures
An applicant needs to fill in an Application Form for each training course.
The application must be submitted to the TID not earlier than 3 months from the commencement
date of the training course. Applications are closed after the course has started.
The following supporting documents shall be submitted together with Application Form:
- A photocopy of the valid Business Registration Certificate of the applicant;
- A photocopy of the valid Hong Kong ID card of each trainee; and
- A copy of the brochure or outline of the content of the training course concerned.
The successful applicant will be informed by post within 14 days from the date of receipt of the
duly completed Application Form.
Reimbursement
A successful applicant is required to submit an application for reimbursement of Grant to TID
within 30 days from the completion date of the approved training course. If the applicant fails to
submit the Application for Reimbursement of Grant before the deadline, its eligibility to receive
grant will be deemed to have lapsed.
An applicant is required to complete the Application Form for Reimbursement of Grant in person
together with the following documents:
- original copy of the receipts of the approved training courses
- original copy of the Certificate of Attendance of the trainees issued by the training
organization
Under normal circumstances, TID will release the grant within 10 working days from the date of
the receipt of the duly completed Application Form or Reimbursement of Grant accompanied by all
necessary supporting documents.
Questions
1. We own a chain company that sells women’s clothes and employs 60 salespersons to work in
our five branches. Can we apply for the training fund?
2. We are a company that makes computer chips and we have a factory in Shenzhen employing 90
staff. Are we eligible to apply for the training fund?
3. We are a newly set up company with 40 employees. We plan to organize an in-house training
course with IVE on telephoning skills for our staff. Can our staff apply for the training fund
for this course?
4. What is the earliest date I can hand in my application for training fund if the course I am
interested in starts on 1 December 2008?
5. There is a course on writing skills and it charges $2000 per student. How much grant can I get
if I send 6 of my employees to the course?
6. I have successfully applied for training funds for a course and have now completed the training.
What should I hand in to get the money for the training besides the application form?
7. I have applied for training funds for a course that will start in two weeks’ time. How will I
know whether my application is accepted or not?
Part B: Read the following guideline and memo, and then fill in the application form on pp.41-
42.
SME Development Fund
Introduction
The SME Development Fund (SDF) aims at providing financial support to projects carried out by
non-profit-distributing organisations operating as support organisations, trade and industrial
organisations, professional bodies or research institutes to enhance the competitiveness of Hong
Kong's SMEs in general or SMEs in specific sectors.
Eligibility
Non-profit-distributing* organisations operating as support organisations, trade and industrial
organisations, professional bodies or research institutes are eligible to apply.
Scope of Funding
Proposed projects may include award scheme, best practices, conferences, seminars, databases,
exhibitions, service centers, support facilities, and technology demonstration projects.
Items to be subsidized
Manpower
Only the salary (including employer's contributions to the Mandatory Provident Fund) of the
additional manpower directly incurred for the project would be funded.
Equipment
Only the cost of procuring or leasing of additional equipment for implementing the project can
be charged to SDF.
3. Production and promotion cost of project results (such as advertising and the organisation of
seminars)
4. Traveling expense
This should not exceed 5% of the total budgeted expenditures. Expense should be incurred by
project team members. For flight charges, only cost of economy class fares is covered.
The SDF funding will not cover overhead expenses such as rental/renovation expenses, utility
expenses, entertainment expenses, expenses for luncheons/dinners and other administration costs
(unless otherwise expressly approved).
To: Melanie
From: Wayne
Subject: SME Development Fund
Date: 12 Dec 2007
Memo
We are holding a series of outdoor medical seminar in Mongkok. The whole project period
including preparation will be half a year. We hope to raise the awareness of occupational health
among the salespersons and those working in catering industry. Below is our budget breakdown.
Please check which items can be reimbursed and help me to fill in the application form for the SME
development fund. Do remember to fill in the total value we are allowed to reimburse for each item
but there is no need to add up the subtotal and the total expenditure because I may add a few more
items later. Thanks.
Application Form
for SME Development Fund
Please read the "Guide to Application for SME Development Fund" before completing this application
form.
Project Nature (You may choose more than 1 Project Nature and put a "√" in the box(es) provided.)
Target Sector (You may choose more than 1 Target Sector and put a "√" in the box(es) provided.)
Manufacturing :
Chemical & biotechnology Electronics and Food & beverage Industrial machinery
electricals
Jewellery Metal products Plastics Printing & publishing
Textiles & clothing Toys Watches and clocks
Others (Please specify )
Non-manufacturing :
Banking, insurance and Construction Environmental Film and digital
other financial services entertainment
Import & export trade Information Logistics and Professional services
technology services Transportation
Real estate Restaurants and Telecommunication Tourism
hotels
Wholesale and retail
Others (Please specify )
Expenditure
Value in HK$
Item (Please itemise, as appropriate) Total
(A) Manpower
Subtotal (A)
(B) Equipment
Subtotal (B)
Subtotal (C)
Total Expenditure
(A) + (B) + (C)
Read the text below to complete the two exercises on pp. 45-46.
New EU-legislation for hand baggage at all airports in the European Union
Effective November 6, 2006, new rules for the contents of hand baggage will apply for all airline
passengers throughout the European Union (EU). Passengers may only carry small quantities (max.
100 ml per container) of liquids, gels and aerosols in their hand baggage. The packaging of these
products must also meet specific requirements. This applies for all passengers departing from or
catching connecting flights at airports within the European Union.
The new rules apply for liquids such as water and other drinks, but also extend to gels, pastes,
lotions, and the contents of aerosols. This includes toiletries such as toothpaste, shaving cream, hair
gel, lip gloss, facial creams, mascara and liquid lip balms
• If your purchase occurred in an airport located outside the European Union, and you are
transferring to a European Union country, you will not be authorized to carry your
purchases onto your next flight. They will be taken away from you.
Onboard purchases:
If your purchase occurred onboard an aircraft belonging to a European airline departing from an
airport located outside a European Union country, it will be accepted when you transfer in a
European Union country, as long as it is placed in a sealed bag accompanied by the proof of
onboard purchase.
Part A: Join the dots to match the words with the pictures.
Accommodate ● ●
● ●
Aerosols
● ●
Connecting flights
● ●
Containers To change from one vehicle to
another in the course of a journey
● ●
European Union
(EU)
● ●
Lotions
● ●
Mascara
● ●
Pastes
● ●
Proof of purchase
● ●
Re-sealable bag To have enough space for
● ●
Transfer
Shaving cream ● ●
● ●
Toiletries
Part B
Read the information on pp. 43-44 and design a brochure for Air France to remind passengers
the new regulations on hand baggage in the EU. Give a title to the poster and put a tick or a
cross in the boxes on the left. Then insert appropriate information in the FAQ section on the
right.
(Title )_________________________________________
FAQ
How to handle your liquid
items?
What kind of plastic bag should I use
when packing liquids onboard?
_______________
_______________
_______________
Task 7 (Key)
Center” Center”
Internet access
“separate modem “high-speed Internet “complimentary high-
rooms”
Fax machine
“personal
fax/printer/copier”
Near City Centre
“Situated at the heart “Located in the centre
centre” downtown”
Spa facilities
“the luxurious “full-service spa”
Club”
Within budget
“To celebrate our 4th “just $850 per night” “Standard Room Rate:
nights or more”
1 mark if all the 1 mark if all the ticks 1 mark if all the ticks
ticks are in the are in the right are in the right boxes
right boxes and boxes and none is and none is missing
none is missing missing
Note: For the above table, accept only ticks for indication of answers.
establishments…”
Casino
“The hotel's casino “The hotel also has a “Gambling guests can
machines…”
Spa facilities
“the luxurious “full-service spa”
Club”
King-sized bed
“Suites offer king “with king size beds in
cash rebate”
1 mark if all the 1 mark if all the ticks 1 mark if all the ticks
ticks are in the are in the right are in the right boxes
right boxes and boxes and none is and none is missing
none is missing missing
Note: For the above table, accept only ticks for indication of answers.
Task 8
1. ABC of Presentation Skills (6803) because this is the only course that teaches basic
presentation skills and finishes in June.
2. Business Correspondence (6703), Class B. Only this course provides business writing training
but Class A starts at 5pm which doesn’t fit what is required. Thus only Class B which runs
during weekend is suitable.
3. For course 6701 which commences in May, the closing date for enrolment is 19 April 2008.
4. Bank draft and credit card. See Methods of Payment.
5. No. Class transfer should be made at least one week before course commencement.
6. No discount. There is no discount for regular customer.
Task 9a
1. No. This is a retailing company and for non-manufacturing company, it should employ fewer
than 50 persons. See Eligibility.
2. No. Only companies registered in HK and those employing staff in HK can apply for the fund.
See Eligibility.
3. No. Internal training provided or co-organized by the company is not eligible for the fund.
4. The application must be submitted not earlier than 3 months from the commencement of the
course so the earliest date is 1 September 2008.
5. $2000 x 50% x 6 persons = $6000. See Amount of Grant.
6. After completing the approved course, apart from the application form, applicants should hand
in: a) Original copy of the receipts of the approved training course and b) Original copy of the
Certificate of Attendance of the trainees issued by the training organization. See
Reimbursement.
7. The successful Applicant will be informed by post within 14 days from the date of receipt of
the duly completed application form. See Application Procedures.
Task 9b
Application Form
for SME Development Fund
Please read the "Guide to Application for SME Development Fund" before completing this application form.
Project Nature (You may choose more than 1 Project Nature and put a "√" in the box(es) provided.)
Target Sector (You may choose more than 1 Target Sector and put a "√" in the box(es) provided.)
Manufacturing :
Chemical & biotechnology Electronics and Food & beverage Industrial machinery
electricals
Jewellery Metal products Plastics Printing & publishing
Textiles & clothing Toys Watches and clocks
Others (Please specify )
Non-manufacturing :
Banking, insurance and Construction Environmental Film and digital
other financial services entertainment
Import & export trade Information Logistics and Professional services
technology services Transportation
Real estate √ Restaurants and Telecommunication Tourism
hotels
√ Wholesale and retail
Others (Please specify )
1. Expenditure
Value in HK$ Notes
Item (Please itemise, as appropriate) Total
(A) Manpower
Retirement fund for staff 3,000 MFP is included in the manpower cost.
Wage 162,000 Salary is funded.
$9000 x 3 staff x 6 months
Subtotal (A)
(B) Equipment
PC 24,000 $8000 x 3
Subtotal (B)
Subtotal (C)
Total Expenditure
(A) + (B) + (C)
Task 10a
Accommodate ● ●
●
Aerosols
●
●
Connecting flights
●
●
Containers To change from one vehicle to
●
another in the course of a journey
● ●
European Union
(EU)
● ●
Lotions
●
Mascara
●
Pastes
●
● ●
Proof of purchase
● ●
Re-sealable bag To have enough space for
● ●
Transfer
Shaving cream ● ●
● ●
Toiletries
Task 10b
How should I pack liquids in hand-carry luggage?
(Note: You can get a mark as long as you include the meaning of packing liquids in hand luggage.)
(Note: All the containers must be carried inside a Is there anything which can be
transparent plastic bag.) exempted?
Baby food (needed during the
flight)
medicines(needed during the
flight)
(Note: These are the exception.)
I want to buy a bottle of night
cream on Air France on the way
to Holland from HK via Paris, but
will the French security control
confiscate it?
YES/NO
(Note: See “Onboard purchases”.)