Beruflich Dokumente
Kultur Dokumente
30 YEARS OF
QUALITY
2 /2012
Cover Story / Quality with tradition: a survey
Companies & Markets / Quicker checkout for retail shops
People / IT milestones: Rudolf van Megen looks back
Editorial / 01
Quality 2/2012
FROM 1982
TO THE
PRESENT DAY
Remember CASE, and the hopes associated with tools of
computer-aided software engineering 30 years ago? The
English version of Wikipedia puts it like this: CASE is meant
to result in high-quality, defect-free, and maintainable software products. This hope of automatically error-free software has unfortunately not been fulfilled. Just like cars or
food, without systematic quality management and continuous quality assurance, IT just cant work. This insight led
Rudolf van Megen and Heinz Bons to found SQS in 1982, ushering in three decades of unbroken corporate growth.
Large-scale tests around the clock possible through using Test Automation FaQtory
SQS is the rst pure-play testing services provider in the Siemens partnership programme.
Take advantage of our unique expertise.
SQS. The worlds leading specialist in software quality.
sqs.com
Diederik Vos
CEO of SQS Software Quality Systems AG
02 / Contents
Quality 2/2012
Contents 2/2012
Cover Story
04 THE ULTIMATE GOAL: INDUSTRIALISED QUALITY
Business challenges revisited
Looking Back / 03
Quality 2/2012
1982:
04
13 NEWS
14
23 THE FIGURE
24 NEWS / RECOMMENDED READING
People
26 RUDOLF VAN MEGEN LOOKS BACK
30 years of IT milestones
32 MY DUBLIN
26
04 / Cover Story
Quality 2/2012
Cover Story / 05
Quality 2/2012
In 1998, a university faculty in Germany highlighted the lack of awareness about quality in the
IT world. That year, a survey by Cologne Universitys chair of systems development reported that
72 per cent of companies did not keep to their
test plans and only 43 per cent had professional
testing tools. The Cologne researchers determined that the prime reason was top managements minimal interest in quality assurance
measures.
06 / Cover Story
Quality 2/2012
i AUTHOR:
DIEDERIK VOS is Chief Executive Officer (CEO) at
SQS Software Quality Systems AG. His know-how
and experience has mainly been gained at IT
service and consultancy companies such as AT&T
and INS/Lucent Technologies.
In manufacturing
Cover Story / 07
Quality 2/2012
A renaissance in software testing tools can currently be observed, especially tools based on
industrialised and automated software testing.
Given the fact that these tools are replaced, on
average every three to four years, the focus is
increasingly on protecting investment in test
tools. Until now, when changing tools, all existing test cases and test frameworks needed to be
recreated. The new, comprehensive test management tools provide a solution, as they enable
technology-independent testing that is ready for
all future tool generations while also covering
legacy technologies. The basis is a code which
can be adopted by any third-party tool and used
to carry out tests. In addition, a test series and
related infrastructure can be migrated and
maintained at a comparatively low cost.
Companies cannot simply outsource quality to
testing providers to avoid industrialising and
standardising their own testing processes and
infrastructure.
On the contrary: the industrialisation of inhouse software development and quality assurance is a prerequisite for successful test outsourcing. Only mature testing processes can be
automated.
08 / Cover Story
Quality 2/2012
Cover Story / 09
Quality 2/2012
FRANZ TRLER,
Watchmaker,
Trler Uhren & Juwelen,
Zurich
BERNADETTE FLYNN,
Bed & Breakfast Landlady,
Bed & Breakfast Willow House,
Dublin
www.willowhousedublin.com
www.tuerler.ch
10 / Cover Story
Quality 2/2012
CHRISTA LUTUM,
Master Baker,
Beumer & Lutum,
Berlin
Cover Story / 11
Quality 2/2012
WILCO KRUITBOSCH,
Brand Owner of Cortina bicycles,
Kruitbosch Cycle Universe,
Zwolle (NL)
www.beumer-lutum.de
www.kruitbosch.nl
12 / Cover Story
Quality 2/2012
Cover Story / 13
Quality 2/2012
NEWS
Back-end IT jobs returning to UK
More entry-level software development jobs and apprenticeships will come back to the UK from India
as a result of that country scaling up its IT services and software integration sectors.
At a software innovation event hosted by SAP Labs in India this week, N. Krishna Kumar, vice-chairman of NASSCOM, Indias IT and business process outsourcing organisation, said BPO could now be
perceived as a commoditised business sector in India. As a result, he said, more Indian companies
were moving into higher-value consulting and software integration services, and away from lowervalue back-end functions like call centres and simple data processing.
JOHN RIDOUT,
Organic Farmer,
Huntstile Organic Farm,
Somerset (UK)
i Source:
Computerworld,
3 October 2012
Its now not about simple offshored tasks western centres dont want to be responsible for, said
Kumar. Asked whether the knock-on effect of this move would be more entry-level IT services jobs
coming back to the UK after they were offshored to India by UK companies, Kumar said, There is
the possibility of this happening, yes.
www.huntstileorganicfarm.co.uk
Source:
Computerweekly,
2 August 2012
According to NelsonHall, the global testing services market was $8.4 billion in 2011, and although
2012 is expected to be flat, it predicts an average 9 per cent growth every year over the next five
years.
i Source:
cio.com,
23 July 2012
Quality 2/2012
Quality 2/2012
QUICKER
CHECKOUT
Point-of-sale (POS) efficiency is critical to a good customer experience and the smooth
operation of a retail business. Without it, inventory problems, unrecorded sales and
a loss of staff time may result. So heres how one major retailer in Africa sought to
improve POS performance.
ity store catering for the middle to upper-end income consumer. The total
number of DionWired stores is 16.
Rapid expansion
Existing IT systems could not keep pace with the
retailers rapid and ambitious expansion, which
included 50 new stores in two years and more
on the way. Thats why Massdiscounters IT team
introduced a new strategy to improve back-office
IT systems. The strategy included increasing the
number, frequency and speed of software releases into production, while reducing the overall risk associated with new releases.
POS modernisation was also part of the IT
refresh and represented a huge undertaking,
requiring updates to applications, operating
systems and infrastructure. Maintaining system
integrity and service at the POS was vital. Massdiscounters had to ensure system compliance
with PCI DSS regulations and that critical functions were not put at risk when new software versions were released.
Critically, POS testing could not be compromised and needed to be performed before every
major release. Previously, when systems were
updated, a single POS manager carried out a full
Quality 2/2012
Quality 2/2012
Test data:
ITS IN
THE MIX
A NISATION
ORG
Test Case-Based
Search
(Data Reservation)
S
TE
Ageing
(End of Period
Processing)
Specification
(Synthetic
Data)
T A RCHI V
PROCESSES
in TDM
Obfuscation
(Data Compliance)
Extraction
(Production
Data)
Generation
(Mass Data)
More at:
i www.massmart.co.za
Or simply scan this QR code with your mobile phone:
K NOW-HOW
The comprehensive management of test data helps to prevent data misuse, accelerate
testing processes and increase the efficiency and quality of IT projects. A healthy
mix of synthetically produced test data and anonymised production data makes for
tests that are as clear as they are sparing on resources.
Quality 2/2012
Quality 2/2012
i AUTHOR:
DR KAI-UWE GAWLIK is head of the
Technical Quality department at SQS
Software Quality Systems. In this role,
he also has responsibility for test data
and test environment management. He
has worked at SQS for over 15 years,
focussing on technical test support and
non-functional tests.
Quality 2/2012
Quality 2/2012
Mobile apps, for example, for smartphones or tablet PCs, promise companies greater efficiency and
productivity. Standard solutions bought from platform provider app stores will often only partially
fulfil this promise. In their place, individually adapted or developed solutions that connect companies to existing IT systems and databases are particularly beneficial. At the same time mobile
platforms, due to trends such as Bring your own device, bring with them many additional
challenges for use in a business environment. To ensure that these apps do not become a security
risk, while offering the desired functionality and efficient use when doing business, companies
should take into account the following criteria for success:
SQS Software Quality Systems has defined the five most important criteria for success
for any company developing or using mobile software in a business environment. First
and foremost, companies need to precisely define which properties the apps and mobile
devices they use must have. Only then can they achieve the security and functionality
they expect from mobile computing.
ensure that the particularly short time-tomarket can be achieved with mobile systems.
In particular, QA must ensure effective management of the many variants of mobile software for example, different operating systems such as iOS or Android, but also different
device classes such as smartphones or tablet
PCs.
Quality 2/2012
Quality 2/2012
THE FIGURE
1982: 240
Adapt the toolbox
The traditional procedures of software development and quality assurance continue to apply to
mobile systems. However with iOS, Android and
the like, the traditional tools can often no longer
be used. Companies therefore have to acquire
additional new tools and integrate these into
their standardised testing processes. In doing
so, its important to consider new testing tools to
The key element of the success of mobile systems in business use is the further systemisation
of software quality assurance. Sven Euteneuer,
Senior Research Manager at SQS, explains:
Only systematic quality management guarantees that mobile apps will work as desired, be
secure and be able to cope with the significantly
shorter development cycles of mobile business.
Anyone who does not go about this systemat
ically has already lost out, as they have to start
all over again in the event of software errors
occurring in each individual mobile operating
system, such as iOS or Android.
2012: 850,000,000
What do the Pentagon, Stanford University, the Eglin air force base in Florida and the
Norwegian Norsar geo-scientific foundation have in common?
In 1982, they are connected with each other via ARPANET, the
predecessor of the Internet. Around 240 host computers were
then feeding in content to the communications network. By
way of comparison: today, there are around 850 million host
computers on the Internet, with another two billion users
worldwide. One thing, however, has remained constant over
the past 30 years: the transmission protocol TCP/IP. In 1982,
the operators of ARPANET implemented it, in 1983 it began
its work.
The spread of what is nowadays the ubiquitous Internet protocol, however, was a little slow to get going. Even in 1985, the
Internet Architecture Board saw itself forced to set up a threeday workshop for around 250 companies from the computer
industry, to promote TCP/IP. The protocol subsequently came
to be increasingly used. It would be a few years, however, until
the standard was to establish itself beyond the USA.
Quality 2/2012
Quality 2/2012
NEWS
Cloud computing increases IT security
Experts are convinced that the switch to cloud services can even raise the IT security of many com
panies. After all, a lightning strike can always incapacitate the IT department of a medium-sized
company as their data will often not be saved in duplicate. A hacker or employee could also steal data,
as the security measures are often far less strict than those of cloud service providers.
Cloud is starting to disrupt the outsourcing industry, in a very profound way. Thats the conclusion
of a new study from Information Services Group (ISG), which closely tracks and provides advice to
the outsourcing industry. The question is: will organisations begin to prefer more granular, clouddelivered services over larger outsourcing arrangements?
For medium-sized companies in particular, the change to cloud computing can mean a quantum
leap for security, says Peter Brutigam, a lawyer specialising in IT law: Cloud providers can call on
completely different resources than most of their customers to guarantee data security, for example
state-of-the-art technology and on personnel who concern themselves purely with the security and
maintenance of the data centres.
The percentage of ISGs advised contracts with cloud in scope has grown steadily, the firm reports
from 9 per cent in 2010 to 20 per cent in 2011 to almost 27 per cent so far this year. The number of
purely cloud-related contracts also grew over the past year, rising from 109 to 223, for an escalation
of 120 per cent. Half of the outsourcing service providers studied claimed that one-fourth of their
pipeline of opportunities now included cloud-based services, ISG adds. The service providers also
expect cloud services to grow faster than traditional IT outsourcing, especially in the US market.
Source:
i Financial Times
Germany,
5 October 2012
Source:
Forbes.com
23 October 2012
R
ECOMMENDED READING
T
HE HIDDEN CHAMPIONS
Source:
Gartner.com,
22 October 2012
To address these changes, organisations will create the role of a Chief Digital Officer as part of the
business unit leadership, which will become a new seat at the executive table. Gartner predicts that
by 2015, 25 per cent of organisations will have a Chief Digital Officer.
i Source:
sqs.com
steady growth, a highly vertical manufacturing chain, a globally aligned marketing strategy, coupled with solid financing,
lean organisations and high investment in the companys own
employees.
There is therefore still lots to do and also to gain in particular for companies in industrialised countries, which cannot
be considered to be global. The Hidden Champions repeatedly
analysed by Simon are virtually predestined winners. And
because they do not focus, in the first instance, on mass and
market power, they are well equipped against the new players
from the Far East, India and South America.
Hermann Simon:
26 / People
Quality 2/2012
People / 27
Quality 2/2012
30 years of IT milestones
The Internet. Auto electronics. The mainframe computer. These three technologies have
had a lasting impact, revolutionising the business and IT world over the past 30 years.
Over the past three decades Rudolf van Megen has seen many trends appear and, in
part, also disappear. Meanwhile he has always stuck by his lifelong mission of software
quality. The rise of SQS to become the worlds leading specialist in software quality
is perhaps the biggest reward for his lifes work. But when did SQS actually place its
first website online? What experiences did Rudolf van Megen have with his first sat nav
system? And why are mainframe computers still there today, just as they were in 1982?
Van Megen looks back.
28 / People
Quality 2/2012
People / 29
Quality 2/2012
30 / People
Quality 2/2012
People / 31
Quality 2/2012
32 / People
Quality 2/2012
MY DUBLIN
People / 33
Quality 2/2012
After emigrating to the US it initially appeared that Stephen Magennis would follow
the same path as hundreds of thousands before him and end up settling permanently
in America. But then, after a few years in New York, he returned to do a postgraduate course in Dublin and stayed; even though that had never been part of his plan. The
reason? The Dublin he returned to had changed dramatically during his years away.
The route Stephen now drives to work every
morning runs through Phoenix Park a wide
open parkland thats home to the President of
Irelands house, the American Ambassadors
residence, as well as an open-air stage, skate
park, monuments, flower gardens and woodland.
For Stephen, his journey to work also provides
an opportunity to relax Practically every morning I appreciate that this is a fantastic route to
work. I dont believe theres anywhere else in
the world that I would rather be. Im not sitting
in the dark on the subway but enjoying some
of Dublins stunning and unique scenery, enthuses Magennis.
Iveagh Gardens
34 / People
Quality 2/2012
People / 35
Quality 2/2012
In the US he encountered a dynamic and cosmopolitan environment which he still talks about
with great enthusiasm. As such, his return to
Dublin to study for an MBA at the Smurfit Business School was only ever meant to be a one-year
visit.
MY CITY TIPS
SEE AND BE SEEN
Just a stones throw away from Grafton Street, the main
shopping street, theres a small crossroads where the new
Dublin presents itself as if on a theatre stage. On one side
a traditional pub, on the other a sandwich bar and a smart
caf. On the street stories are being played out of everyday
lives: business people in a hurry; slow-moving tourists; the
rubbish truck and young Dubliners in their sports outfits.
Exchequer Street/Wicklow Street/
William Street junction
- The Old Stand Pub, 37 Exchequer Street,
Tel. +353 1 6777220, www.theoldstandpub.com
- Butlers Caf, 24 Wicklow Street,
Tel. +353 1 6710591, www.butlerschocolates.com
SKIING AT 15 DEGREES
36 / People
Quality 2/2012
Quality 2/2012
READER SURVEY
What do you want from Quality?
Reading habits are changing. In the last few years in particular, the media and communications landscape has changed
radically. We want to continue to design Quality in such a way
that it presents the content you want in the way that suits you
best. Thats why wed really like to know what you want from
Quality.
TAKE
PART AND
WIN!
PUBLICATION DETAILS
Publisher & Supervision
Editorial Board
Printing
Matthias Longo
Michael-Schffer-Str. 1
Picture Credits
info@prp-koeln.de / www.prp-koeln.de
Marie Erdmann
Stollwerckstrae 11
Marzellenstrae 43b
Other Authors
Marie.Erdmann@sqs.com
www.sqs.com
www.vitispr.com
info@aclewe.de / www.aclewe.de