Khadija Torres

222 Shale Circle

Roxboro, NC 27573
samiralove36@aol.com
Phone: 609-271-2362
Alt: 8564628230

OBJECTIVE:
My goal is to apply a solid work experience, in the field of customer service. I would like to
transfer the communications expertise and the customer service skills during my tenure of 20
years in Communications for Trump Administration to further assist me in future endeavors. I
would
I am seeking an entry-level position to start me on the path of expanding and growing in the
fields of hospitality, customer service, and retail sales.

SUMMARY OF QUALIFICATIONS:
Excellent phone skills
Customer service experience
Working knowledge of windows excel and word
Handled cell phone account for large corporation
Supervised shift workers for communications
Did evaluations for employees in department
Trouble shooted and repaired problems with company pagers
Handled problems with customer complaints
Gathered important information pertinent to company via e-mail or copies
Worked copier machine
Assisted with employee scheduling
Checked in guests for hotel
Money handling experience
Did departmental payroll
Made announcements on overhead paging system

WORK HISTORY:

March 1990 Trump Taj Mahal Administration Atlantic City, NJ

to Communications Operator and Supervisor
September 2009
Answering phone calls for the company in a professional and expedient manner. Helped
customers connect with departments that assisted them with problems or concerns with
their accounts, booking reservations, buying tickets for entertainment events, and speaking
to their personal customer service representatives. I was responsible for supervising
approximately 10 employees per shift. I assisted employees with callers and questions they
needed help with. I also was in charge of running daily and monthly call accounting reports
for company's departments, servicing company pagers and cell phones, bookeeping,
copying and filing company phone bills, writing employee evaluations, assisting with
employee scheduling for department and issuing disciplinary action for employees who
were insubordinate or breaking company rules and policy. Overall to oversee shift to
assure that communications for the company was constant and uninterrupted and calls
were handled in an expedient and professional manner.
November 2003 Trump Taj Mahal Atlantic City, NJ
to Front Desk Agent
November 2004
I was responsible for checking in and out our hotel guest in a professional and expedient
manner.
I also answered phones at the front desk to assist hotel guest who had a problem in their
room, needed services from housekeeping, or help accessing the Lodgenet system in room
to order movies, games ,review their bill, or check out remotely through the system. I handled
cash and credit cards from guest that were paying and settling their bills.
 August 1998 Tropicana Hotel and Casino Atlantic City, NJ
to Amusement Pier and Box Office attendant
March 1990
State certified ride operator for the rides inside amusement pier. I was responsible for
operating attractions and assuring the safety of all guest who visited them. I was trained in
procedures involving emergency evacuations in case of ride failure or other emergencies. I
worked in the box office selling tickets for the amusement pier and for entertainment events.
May 1988 Showboat Hotel and Casino Atlantic City, NJ
to Environmental Service Cleaner
August 1988
Responsible for keeping the public areas of the hotel and casino clean. Job duties entailed
making sure the bathrooms in the public areas were clean and well stocked with toiletries,
making sure the ashtrays and garbage cans were emptied,and making sure that the floors
and walkways were free of debris.
June 1987 Sears Roebuck and Co. Mays Landing, NJ
to Sales Associate
June 1988
Assisted customers with sales in the linen department. Helped them with special orders of
custom blinds and draperies. Helped check out customer's orders at cashier counter.
I was also responsible for keeping the linen department clean and it's products in order. I
did inventory to keep track of department merchandise.
EDUCATION:

ACTIVITIES:

I enjoy reading
I help take care of family children
I did new hire training for Communications
I assisted in some technical aspects of phone work such as replacing and repairing
problematic phones and lines
Assisting with DSL line installations
Attended employee empowerment focus group meetings for company enrichment
Recorded company announcements for IVR system

KEYWORD SUMMARY:
Knowledge of windows word and excel
Great speaking voice
Supervisor experience
Work history longevity
Strong knowledge and experience of switchbord operations
Outstanding customer service