UniFi Consumer Service Guide

a
www.tm.com.my | Call TM UniFi Centre 1 300 88 1222 | Visit Selected TMpoint
PRE-INSTALLATION
1. Upon successful service registration, our call centre/agent will call you
for an installation appointment.
2. Re-confirmation of the appointment will be done by TM, 3 days prior and
within 24 hours of installation.
3. For cancelled/deferred appointments received within 24 hours of the
scheduled installation date, a fee of RM200 will be imposed.
INSTALLATION
GENERAL REQUIREMENTS
1. As the home owner, your presence will be expected at the time of the
installation. Please appoint an Authorised Representative if you are
unable to be there.
2. Before any work commences, your sign-off on the Service Acceptance
Form will be required.
3. Minimal drilling will be involved to connect the fibre cable from the
outside to the inside of your home.
4. Access to 4 power points for the equipment installed will be required.
Access to a TV for the HyppTV installation is also required.
5. No installation appointment will be made for homes undergoing
renovation.
6. For security reasons, your service password can only be viewed and
changed at myUniFi portal (https://occ.unifi.my). Your myUniFi account
details will be delivered to your mobile number as well as to your preferred
e-mail address. Please ensure your contact details are correct.
7. You and/or your Authorised Representative must provide your respective
NRIC/Passport during the UniFi service installation for verification purposes.
STANDARD INSTALLATION
1. For all standard installations, a fee of RM200 will be imposed. (Please
see inside for more details.)
2. All wiring work carried out will be run along the surface of walls and
enclosed in a casing called a raceway.
3. If additional cabling length is required beyond what is provided in the
standard package, extra charges will be imposed. These extra charges
will be billed in your next bill. No cash payment is to be made.
OPTIONAL INSTALLATION
1. Optional installation covers outside pole to FTB via surface or
underground wiring, 3M surface wiring and wiring over the ceiling.
2. You will have to hire your own Contractor to carry out optional installation
activities or you may select one from TMs list of panel Contractors.
3. For optional installation activities, charges will be imposed. Charges
quoted will cover the cost of labour and microduct piping or 3M
materials where applicable. These charges are to be settled in cash with
the Contractor concerned. Please insist on a receipt. If any additional
internal cabling length is required beyond what is provided under the
2
scope of the standard installation, the costs involved will be charged in

your next bill.
FOR HIGH-RISE BUILDINGS
1. If you reside in a high-rise building, your assistance to get the
cooperation of your building management (permission, access, etc) is
required to facilitate installation activities.
2. If you reside in a high-rise building that is served by internal copper
cabling, you must terminate your existing fixed line broadband service
(if any) in order for us to install UniFi over the same wiring into your
premises.
POST-INSTALLATION
1. Relocation of the UniFi service to a new address will incur a fee of
RM300, and is subject to service availability in the area. This fee will be
reflected in your bill.
2. Package downgrades will be subjected to a fee of RM200. For any
upgrade or downgrade request that requires a visit by TM to your
premises, an additional fee of RM200 will be imposed.
SERVICE CONTRACT
1. The UniFi service contract period is for 24 months.
2. If service is terminated within the contract period, a penalty of RM500
will apply.
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EQUIPMENT
BILLING
& SERVICE
1. UniFi is a wired high speed broadband service. You will get optimum
service from UniFi by wired connectivity only.
2. Wireless capability is provided as an additional benefit to the service.
However, wireless connectivity has its limitations.
3. All equipment provided for the UniFi service comes with a 12-month
warranty.
4. Your UniFi installation is considered successful only if all triple-play
services of Phone, High Speed Internet and HyppTV are fully activated.
Partial service activation is not allowed.
BILLING
1. Bills will be mailed monthly to your designated billing or postal address
upon request.
2. Please furnish us with your updated/correct address to allow your bill to
reach you in a timely manner.
3. You may also access your bill at the UniFi portal at www.tm.com.my by
clicking on myUniFi.
4. Your bill will also be sent to your UniFi e-mail and your preferred e-mail.
GUIDELINES TO CHANGE PASSWORD

1. Go to the myUniFi portal at https://occ.unifi.my to change your service
password.
2. Please refer to the step-by-step guide in the FAQ.
3. Under the myUniFi tab, click the Billing Account drop-down menu.
4. Click Change Service Password.
5. Select the service password that you would like to change.
6. Key in your new password and confirm. Click Submit.
TMs UniFi SERVICE

TMs UniFi service offers bandwidth delivered at broadband speeds of
5Mbps and above. This high speed bandwidth will be delivered to homes
via fibre technology. Fibre technology is able to transmit data with
better quality transmission at speeds far exceeding current broadband
technology. With bandwidth being provided at such high speeds, UniFi
will definitely bring a whole new digital lifestyle experience to Malaysians.
It will open up greater opportunities and provide access to rich content
like never before in entertainment, gaming, education, business, work,
health, communications, services and much more.
Benefits
UniFi can help facilitate or enable the following benefits:
D
ownload large (file size) DVD quality movies and music video clips
in a matter of minutes or even a few seconds depending on the file
size.
E
njoy a new TV experience through TV over broadband (HyppTV)
where you can access TV channels over a private network in high
definition format with high stability. HyppTV also offers the ability for
high content user interactivity through its Video On Demand feature.
W
ork from home and stay in touch with your office or clients and
business associates anywhere in the world in real-time through
High Speed Internet, video and voice connectivity.
E
njoy a richer, secure shopping and e-commerce experience from
the comfort of your home by accessing virtual shops online around
the world through real-time video and chat.
P
lay online games simultaneously with anyone in the world in real-time
and high resolution format.
A
ccess educational services such as study online and participate
in virtual classroom discussions with your tutors anywhere in the
world as well as enjoy a rich research experience by being able to
download books, journals and magazines in a matter of minutes.
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R
eceive real-time medical diagnosis and advice from local and
international medical practitioners, in the comfort of your home
through High Speed Internet, high definition video and voice
connectivity.
On the whole, UniFi will enable and bring greater value to Malaysians
through a richer digital lifestyle and online experience, enhanced
competitiveness and world-class broadband infrastructure.
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table of contents
PAGES
1.
About the Service Guide
13
2.
Abbreviations
14-15
3.
Wiring and Networking
16
4.
Customer Premises Equipment (CPE)
17-25
5.
Phone (Voice Service)
26-31
6.
HyppTV (IPTV)
32
7.
Value Added Services (VAS)
33-41
8.
Optional Customer Premises Equipment (CPE)
42-43
9.
Charges Related to UniFi Installation
44-49
10.
Troubleshooting
50-57
11.
Frequently Asked Questions (FAQ)
58-65
12.
Contact Us
66
11
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ABOUT THE SERVICE GUIDE
This UniFi service guide provides you with a summary of the

UniFi residential service and its features. Please read this guide
thoroughly so that you may have a better understanding and
appreciation of the service and its features.
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14
abbreviations
AC
Alternate Current
BPL
Broadband Power Line
BTU
Broadband Termination Unit
CPE
Customer Premises Equipment
DECT
Digital Enhanced Cordless Telecommunications
DP
Distribution Point
FTTH
Fibre To The Home
FUP
Fair Usage Policy
HDMI
High Definition Multimedia Interface
HSI
High Speed Internet
IPTV
Internet Protocol Television
LAN
Local Area Network
NIC
Network Interface Card
ONU
Optical Network Unit
OS
Operating System
POP
Post Office Protocol
PSTN
Public Switched Telephone Network
RG
Residential Gateway
SDF
Subscriber Distribution Frame
SMTP Simple Mail Transfer Protocol

STB
Set-Top-Box
SSID
Service Set Identifier
TM
Telekom Malaysia Berhad
URL
Uniform Resource Locator
USB
Universal Serial Bus
VAS
Value Added Services
VDSL2 Very High Speed Digital Subscriber Line 2

VOD
Video On Demand
WAN
Wide Area Network
WiFi
Wireless Fidelity
WLAN Wireless Local Area Network

WPS
WiFi Protected Setup
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wiring and networking
3.1 INTERNAL WIRING AND NETWORKING
FTTH / VDSL2
BTU
RG
STB
The diagram illustrates the UniFi triple-play service set-up in your

home. TM technicians will install a BTU inside your home at your nearest
TV location. A fibre cable connection from an adjacent telephone pole
or underground DP will be run to the BTU. For high-rise buildings or
condominiums, there are some cases where the fibre cabling will
terminate in the buildings SDF room. The connection will however
continue to your home using the buildings existing wiring. This will be
subject to the building owners authorisation and the condition of the
existing building wiring.
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CUSTOMER PREMISES EQUIPMENT (CPE)
As a part of the package offering, TM will provide you with the required
equipment which will be installed in your home in order to deliver the
UniFi service. The equipment provided is as follows:
Dect Phone
Residential
Gateway
(RG)
Set-Top-Box
(STB)
Broadband
Termination Unit
(BTU)
4.1
Broadband Termination Unit (BTU)
Two types of BTU will be deployed depending on premises type:
a) ONU for FTTH (landed properties)
b) VDSL2 modem for VDSL2 (high-rise buildings)
The BTU is a terminating unit from the Access Network (TM

Exchange). This unit functions like a modem to facilitate Internet
and data access to your home. The BTU will translate the pulses
of light that carry data over the fibre optic cable into electrical
signals that will be recognised by your computer.
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BTU packaging will consist of:
a) 1 unit ONU / VDSL2 Modem
b) 1 unit 1 metre Ethernet Cable
c) 1 unit 1 metre Telephone Cable
d) 1 unit Power Adaptor
e) 1 unit User Guide
OR
ONU
VDSL2 Modem
Ethernet Cable
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User Guide
Telephone Cable
Power Adaptor
4.2
Residential Gateway (RG)
The RG, also known as a router, will be the main gatekeeper for
the UniFi service to your home. It controls access to High Speed
Internet, HyppTV and other services that connect through it. This
capability allows users to participate in real-time activities online,
such as video streaming, online gaming, real-time video and
much more.
4.2.1 Wireless Technology An Understanding

Wireless technology is often looked upon as a substitute to wired

line technology. However, wireless technology in itself is not
all encompassing. In the context of modern communications,
both fixed and wireless technologies have their place and use,
depending on many factors such as quality, visualisation, stability,
experience, convenience, need, environment, etc.
There is a time and place for both technologies and as such, we

see that they actually compliment and not substitute each other.
With this in view, we would like to highlight certain aspects of

wireless technology so that our broadband users in particular, can
better understand and appreciate the implications surrounding
wireless technologies.
What should I be aware of?
First up, customers should be aware that when using wireless

technology, you might not be able to receive the same broadband
access speed as compared with the speed experienced through
wired connectivity. This happens with any service subscribed to
and provided by any service provider.
Wireless access performance may be affected by a number of

factors, such as:
1. The thickness of internal premises walls.
2. Interference from the presence of other electrical equipment.
3. The actual positioning or distance of the wireless router, etc.

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In the case of TMs High Speed Broadband service, UniFi, both wired
and wireless Internet access connectivity is offered through the
installed router, commonly known as a Residential Gateway (RG).
Some facts about your Residential Gateway (RG):
1. The RG is compatible with computers that are wireless-enabled.
2. If you do not have a wireless-enabled computer, you may be

able to upgrade your computer by purchasing a wireless USB
adaptor.
3. The wireless router has been specifically designed to be used for

the UniFi service.
4. It comes with a 1-year limited warranty on manufacturing

defects only.
5. O ther wireless USB adaptors or devices of appropriate

standard may work with the RG, however, we will not be able
to offer support for or guarantee the compatibility of any other
equipment installed and used in connection with the RG.
Due to the existence of a large number of wireless devices

ranging from wireless cards to DECT phones currently operating
on the 2.4GHz band, it is highly probable that your wireless RG
connectivity may encounter interference from neighbouring
wireless devices, thus affecting the speed of your connection.
There are however loads of benefits to be had in using a wireless

Internet connection, including, being able to access the Internet
with lots of different devices, from anywhere in your home.
Because of the way wireless and broadband technology work

together, the downside can be a reduction in your speed when you
go wireless (compared to when connecting directly to your RG via
an Ethernet Cable).

What can I do to improve wireless performance?
1. Ethernet Cable
First, try connecting your PC directly to your RG with an Ethernet
Cable to see if it is in fact your wireless setup that is causing an
issue with your speed.
2. Multiple Users
Check the total number of users using your connection - if youre
in a multi-user household, check that no one is using lots of your
bandwidth (heavy downloading).
3. Reboot
Electronic equipment and software can sometimes run into
problems, like freezing or hanging - rebooting allows your
equipment to perform diagnostic checks and forces it to reset
and restart, often fixing the problem. Simply switch off your PC
and RG for 30-60 seconds and switch them on again.

4. Position your RG (or wireless access point) in a central location
Where possible, try to place your wireless router in a central
location in your home, free from obstacles. If your wireless
router is set against a wall of your home, the signal will be
compromised due to obstruction. Otherwise, you can also try to
move your device closer to the RG.
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5. Move the RG off the floor and away from walls and metal
objects (such as metal file cabinets)
Metal, walls, and floors will interfere with your routers wireless
signal. The closer your router is to these obstacles, the greater
the interference, and the weaker your connection will be.

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6. Reduce wireless interference

If you have DECT phones or other wireless electronics/devices
in your home, your computer might not be able to hear your
router over the noise from the other wireless devices. To
reduce this noise, avoid wireless electronics that use the
2.4GHz frequency. Instead, look for DECT phones that use the
5.8GHz or 900MHz frequencies.
7. Update your firmware or your network adaptor driver

Router manufacturers regularly make free improvements
to their routers. Sometimes, these improvements increase
performance. To get the latest firmware updates for your router,
visit your router manufacturers website. Similarly, network
adaptor vendors occasionally update the software that Windows
uses to communicate with your network adaptor, known as
the driver. These updates typically improve performance and
reliability.
8. Upgrade 802.11b/g devices to 802.11n models

802.11b/g is the most common type of wireless network device
around, but an 802.11n device is about three times faster.
802.11n devices are backwards-compatible with 802.11b/g
devices. If youre using an 802.11b/g device and youre unhappy
with its performance, consider replacing your network adaptors

with 802.11n compatible equipment. If youre buying new
equipment, definitely choose an 802.11n model.

Wireless networks never reach their theoretical bandwidth

limits. Within a 10-metre radius, 802.11b devices typically
get 2-5Mbps bandwidth. 802.11g devices usually clock in
between the 13-23Mbps range while 802.11n devices have been
measured at the 37-42Mbps bandwidth range.
In a nutshell, what needs to be appreciated is that wireless

technologies are susceptible to various factors that will affect
their ability to provide optimum Internet access speeds. What
we need is awareness and understanding on just what these
factors are.
We hope this information will assist you to optimise your UniFi

experience and enjoyment.
RG packaging will consist of:

a) 1 unit Residential Gateway
b) 5 units 1 metre Ethernet Cable
c) 1 unit Power Adaptor
d) 1 unit User Guide
Power Adaptor
Ethernet Cable
User Guide
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4.3
Set-Top-Box (STB)
STB is a device that connects to a television to deliver the HyppTV

service (IPTV). It converts the signal received into content which
is then displayed on the television screen. HyppTV works on your
TV with an STB that accesses channels, subscription services and
Video On Demand. It uses a broadband connection to the Internet
for the delivery of video services.
STB packaging will consist of:

a) 1 unit Set-Top-Box
b) 1 unit 1 metre Ethernet Cable
c) 1 unit Power Adaptor
d) 1 unit User Guide
e) 1 unit HyppTV Remote Control
f ) 1 unit HDMI Cable (for High Definition Service)
STB & HyppTV Remote Control
HDMI Cable
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Power Adaptor
User Guide
Ethernet Cable
4.4
DECT Phone
DECT Phone is a portable fixed line phone set for indoor mobility.
It is capable of storing phone books, ringtones of choice, list of
last numbers dialled, redial function and much more.
DECT Phone packaging will consist of:

a) 1 unit DECT Phone
b) 1 unit Power Adaptor
c) 1 unit Handset Cover
d) 1 unit Charger
e) 1 unit User Guide
DECT Phone
Power Adaptor
Charger
Handset Cover
User Guide
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PHONE (vOICE Service)
The UniFi service subscription entitles you to a free subscription of TMs

voice service. The voice service is subject to a maximum of ONE (1) Voice
Line. A new PSTN number will be assigned to the new phone (DECT
Phone) and is not chargeable. The voice service will be similar to your
existing PSTN service. You are not allowed to change the UniFi voice
service number. Enjoy the UniFi Residential Package with special call
rates as below:
i. FREE calls to TM fixed lines nationwide.
ii. Flat rate 10 sen/min to all mobile and other fixed lines nationwide.
iii. Normal International Call (IDD) rates. (International Call activation is
available upon request.)
iv. Fax rates are the same as Voice call rates. Charges will depend on
the duration of the fax transmission irrespective of the number of
pages successfully transmitted.
For each UniFi Residential Package, you can subscribe to an additional
ONE (1) Voice Line with the same call rates.
Additional lines can be subscribed to for RM25/month per line.
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5.1

Voice Features
Opt-in for additional voice features. Rates as follows:
Three Party Conference - Network facility that enables three or more parties to
be connected together in a conference call, so that they may all speak and listen RM3.00
simultaneously.
Call Waiting - Allows the user to be alerted, while they are engaged in an active call, that
RM1.50
another incoming caller is trying to contact them.
Call Forwarding - A feature on some telephone networks that allows an incoming
call to be redirected to a mobile telephone or another telephone number where the
desired called party is situated. There are 3 types of call forwarding: 1. Unconditional
2. No Reply 3. On Busy
FREE
Call Hold - Enables you to put a caller on hold while a second call is answered or made.
FREE
Call Line Identification Presentation (CLIP) - Shows the number of a caller.

Calling Line Identification Restriction (CLIR) - Controls the presentation of caller identity.
FREE
RM3.00
Do Not Disturb No incoming calls will be allowed.
FREE
Voice Mail - A computerised answering service provided by TM, which can automatically
answer a call - and record callers voice messages - when the subscriber fails to answer
them personally.
FREE
Voice Barring IDD Calls - Allows the user to restrict outgoing IDD Calls.
FREE
Voice Premium Calls (Barring IDD Calls to +600, +1377 and +1315) - Allows the user to
restrict outgoing IDD Calls to +600, +1377 and +1315 numbers.
FREE
Voice Premium Calls (Barring IDD Calls to +600) - Allows the user to restrict outgoing IDD
calls to +600 numbers.
FREE
Note: For more information regarding the purchase of this service or for technical
support, please visit www.tm.com.my.
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5.1.1 Three Party Conference

How to use Three Party Conference?

1) Handset 1 During an outside call, press the R button to put
the call on hold.

2) Handset 1 Select the desired unit by using the scroll button,
then press the CALL button.

If the paged party does not answer, press the CALL button to
return to the outside call.

3) Handset 2 (Receiver) Press the CALL button to answer the page.

Handset 2 can talk with Handset 1.

4) Handset 1 Press the INT button.

To leave the conference, press the OFF button. The other
parties can continue the conversation.

To put the outside call on hold, press the R button. To resume
the conference, press the INT button.
5.1.2 Call Waiting

How to activate Call Waiting?

1) Dial *43#.

2) Press the CALL button.

3) Listen to the tone indicating successful activation of the service.

How to cancel Call Waiting?

1) Dial #43#.


3) Listen to the tone indicating successful cancellation of the service.
5.1.3 Call Forwarding (Unconditional)

How to activate Call Forwarding (Unconditional)?
1) Dial *21* <Phone Number> followed by #.

Example *21*01X XXX XXXX #.
3) Wait for the confirmation tone.
How to cancel Call Forwarding (Unconditional)?
1) Dial #21#.
Call Forwarding (On Busy)
How to activate Call Forwarding (On Busy)?
1) Dial *71* < Phone Number> followed by #.

How to cancel Call Forwarding (On Busy)?
1) Dial #71#.

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Call Forwarding (No Reply)
How to activate Call Forwarding (No Reply)?

1) Dial *61* < Phone Number > followed by #.




How to cancel Call Forwarding (No Reply)?

1) Dial #61#.


5.1.4 Call Hold

How to activate Call Hold?

1) Press the R button, then press the OFF button during the
outside call.

2) To release Hold, press the CALL button.
5.1.5 Do Not Disturb
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How to activate the Do Not Disturb service?
1) Dial *26#.
3) Listen to the tone indicating successful activation of the service.
How to cancel the Do Not Disturb service?
1) Dial #26#.
3) Listen to the tone indicating successful cancellation of the

service.
5.1.6 Voice Mail

How to activate Voice Mail?
1) No special configuration required to activate the feature from

the CPE.
2) If the customer is busy or not answering the call after

40 seconds, the call will be forwarded to the Voice Mail server.
3) For retrieval, customer should dial 1 300 88 6245 followed by the

fixed line number.
Note: For more information regarding the voice features or for technical support,
please visit www.tm.com.my.
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HyppTV (IPTV)
6.1

HyppTV
With HyppTV, you will get to watch an exciting array of TV
programmes, movies and much more at your convenience. A first
in Malaysia, HyppTV is a service where TV content is delivered
digitally through your High Speed Broadband connection. Select
your Video On Demand (VOD) movies or series and watch it anytime
you like! HyppTV via UniFi will revolutionise the way you watch TV!
Video On Demand from RM8 (depends on category)

Premium Channels from RM3/channel/month
HyppTV Main Menu:
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TV GUIDE
i NTER@CTIVE
SEARCH
iMODE
TV GUIDE
Select your
favourite channel
from the channel
list
iNTER@CTIVE
Interactive
features that
give you a new
and innovative
TV experience
SETTINGS
SEARCH
Settings
Personalise
your TV by
utilising the
Settings
option
VOD
SEARCH
VOD
VIDEO ON
DEMAND
Select your
favourite movies/
series from a
wide variety
of genres,
languages and
categories and
watch them
anytime you like
SEARCH
SEARCH
search
Use Search to
find relevant
information
HELP
SEARCH
HELP
help
Answer all
your enquiries
and concerns
with the Help
option
Note: F
or more details, please refer to the HyppTV Quick Service Guide or visit
www.tm.com.my/hypptv.
VALUE ADDED SERVICES (VAS)
To subscribe to our Value Added Services, please call the TM UniFi

Centre at 1 300 88 1222 or purchase them via online at www.tm.com.my
or walk in to selected TMpoint outlets in the UniFi coverage areas.
7.1 e-mail

The e-mail feature will come with a 2GB storage size. However,
TM at its discretion, can increase your capacity to accommodate
larger e-mail storage for FREE in the future. Your e-mail address is
as per your Confirmation Slip.

ONE e-mail address for Residential: YourName@unifi.my.

You will have 2 options to access your UniFi e-mail account:

Option 1: Webmail Access your e-mail via a web browser at
http://webmail.unifi.my.

Option 2: Preferred e-mail Client.
7.1.1 Access via Webmail

Step 1: Go to http://webmail.unifi.my.

Step 2: Key in your e-mail ID (as per Confirmation Slip) in the
e-mail Address Field, then key in your Password.

Step 3: Click Login.

If you forget your Password, please contact the TM UniFi Centre at
1 300 88 1222 or e-mail to unifi@tm.com.my.
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7.1.2 Access via Preferred e-mail Client
34
Step 1: Go to http://webmail.unifi.my.
Step 2: Click at Learn how to receive UniFi e-mail via e-mail Client
and follow the guide.
7.2
TM WiFi
TM WiFi is a wireless broadband Internet access service available

in public locations such as shopping malls, coffee shops, eating
outlets, convention centres, hotels and other locations that allow
you to connect to the Internet when you are in these premises.
Follow these steps to access the Internet via TM WiFi:
Step 1: Just turn on your TM WiFi SSID in your wireless network

option.
Step 2: Open a browser (Internet Explorer is recommended) then

type in any URL address.
Step 3: You will be directed to the TM WiFi landing page.
Step 4: Click TM WiFi ID Type and choose UniFi.
Step 5: Key in your valid TM WiFi Login ID and Password (as per
Confirmation Slip).
Step 6: Tick the terms & conditions and just click Login Now! to
proceed.
You are now ready to surf the Internet for FREE.
Additional accounts are available for RM18/month per account.

7.3
Infoblast
This is a 2-way portal messaging service that is offered to

customers through a single portal (using the UniFi Phone
number access: 012/013/014/016/017/019). By default, you will
get ONE (1) Infoblast account once you subscribe to one of the
UniFi Residential Packages. SMS charges are as follows:
i. 1 to 50,000 SMS @ 12 sen/SMS
ii. 50,001 to 100,000 SMS @ 11 sen/SMS
iii. 100,001 and above SMS @ 10 sen/SMS
To access your Infoblast, just follow these steps:
Step 1: Go to http://www.infoblast.com.my.
Step 2: Key in your registered ID and Password at Member Login.
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7.4
Online Guard Plus
Prevail against a variety of viruses, spywares and miscellaneous

threats lurking on the Internet. You will need more than a basic
online virus scanning tool to keep your PCs and documents safe.
You can install additional Online Guard Plus on top of what is
already provided in UniFi Residential Packages.
Online Guard Plus consists of 5 security elements:
i. Antivirus scanning & repairing (MyV3)
ii. Antivirus real-time monitoring (MyV3 RTS)
iii. Personal Firewall (MyFirewall)
iv. Anti-Spyware Scanning & Repairing (SpyZero)
v. Computer Vulnerability Report (Security Warning Report)
Operating Systems (OS) that support Online Guard Plus installation:
i. Windows 7
ii. Windows Vista
iii. Windows XP
Additional licenses are available at RM2/month per license.
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To install additional Online Guard Plus, just follow these steps:
Step 1: Go to http://v3.tm.net.my with Internet Explorer.
Step 2: Click Speed Up icon on the main page.
Step 3: At the Speed Up section, select the Click To Run button.

(By default, the latest Internet Explorer browser will block
the Speed Up setup file from being downloaded. An error
message will be shown - This site might require the
following ActiveX control AhnLab Online Security from
Ahnlab Inc. Click here to Install will be shown. Click the
error message and choose Install ActiveX Control to
begin downloading the Speed Up setup file.)
Step 4: An AhnLab Smart Update window will be prompted.
Step 5: After the engine download is completed, the Speed Up

Options window will be displayed. Key in your Username
and Password and click Next. If you tick the Save Password
checkbox, you will be signed in automatically at a later time.
Step 6: Click Next and then, configure settings for Speed Up.
Step 7: Clicking Complete will finish the installation of Speed Up.
7.5
iShield Plus
This application enables you to filter inappropriate material from

all kinds of undesirable sources (like the Internet, CD, DVD, USB
drive, peer-to-peer networks, etc.) from being displayed on your
home PCs, thus protecting your children from the influence
of pornography, undesirable web content, online grooming or
bullying. You can install additional iShield Plus on top of what is
already provided in UniFi Residential Packages.
37
It is a comprehensive solution that:

i. Monitors all Internet content
ii. Monitors communications
iii. Protects against pornography
iv. Ensures productive application usage
v. Provides disk drive scanning
vi. Generates and e-mails incident reports to parents
Operating Systems (OS) that support iShield Plus installation:

i. Windows 7
ii. Windows Vista
iii. Windows XP
Additional licenses are available for RM2/month per license.

To install additional iShield Plus, just follow these steps:
Step 1: Go to www.e-safesystems.com.my/tm.
Step 2: Click Download iShield Plus and click Next. Ensure that your
computer has the Microsoft.NET 2.0 Framework installed
before installing iShield Plus.
Step 3: The License Agreement window will be displayed. Select

the I accept the agreement option and click Next.
Step 4: The installation will begin automatically.
Step 5: Click Finish to complete the installation process.
38
7.6
e-browse
e-browse literally captures the entire content of a real newspaper

and uploads it onto the Internet. And best of all, you can read the
online version just like a real newspaper, flipping through pages
one at a time.
Subscribe to these and more publications at very affordable prices

as below:
i
ii
iii
iv
v
vi
vii
viii
ix
x
xi
xii
xiii
xiv
xv
xvi
xvii
Newspapers
Berita Harian (RM20/month)
Eastern Times (RM15/month)
Harian Metro (RM17/month)
Kosmo (RM17/month)
MSME (RM1.50/month)
Oriental Daily (RM16/month)
Tamil Nesan (RM16/month)
The Borneo Post (RM16/month)
The Busy Weekly (RM33/3 months)
The Malaysian Reserve (RM22/month)
The New Sabah Times (RM20/month)
The New Straits Times (RM20/month)
The Star (RM20/month)
Utusan Malaysia (RM20/month)
Utusan Sarawak (RM15/month)
Magazines
Anis (RM6.30/month)
Asuh (RM2.70/month)
Business Today (RM6/month)
Dara (RM4.50/month)
Gila-Gila (RM5/month)
Majalah i (RM4.50/month)
Majalah Kereta (RM6.50/month)
Maskulin (RM5.50/month)
Media Hiburan (RM12.50/month)
Nona (RM8/month)
Nur (RM5.30/month)
Outsourcing (RM10.80/month)
PC.COM (RM4.50/month)
Rapi (RM7/month)
Rasa (RM6/month)
Remaja (RM8.80/month)
Silverscreen (RM6/month)
Note: For complete listing, please visit www.ebrowse.com.my.
39
To access your e-browse publications, just follow these steps:

Step 1: Go to www.ebrowse.com.my.
Step 3: Select e-mail and key in your registered e-mail address
for e-browse and Password.
Step 4: Click Login Now and choose the purchased publication(s)
to view.
7.7

e-storage Basic
e-storage Basic is an online back-up storage where you can store
and access files from any Internet-enabled device. This application
allows you to back-up and synchronise your important files onto a
remote storage facility. The e-storage Premium supports multiple
access to the same account. You can also size up your e-storage
application on a per GB basis.
You can purchase e-storage Basic at RM2/month or e-storage Premium
at RM4/month.

To access your e-storage Basic, just follow these simple steps:

Step 1: Go to http://storage.netmyne.com.

Step 2: Key in your registered e-mail address for e-storage Basic
and Password.

Step 3: Select UniFi at the Service portion and click Login.
40
7.8

Web Hosting with Customised Domain Name

This service comes with 10GB storage size and 6 free Internet
domains based on choices that will be provided (.com, .com.my,
.net, .net.my, .org, .org.my) as well as unlimited e-mail accounts.
Now you can use your own domain for your e-mail address (user@
yourname.com).

This domain comes with 10GB storage size where you can share
storage for both web files and e-mail. With the storage size provided,
you will also enjoy unlimited number of e-mail accounts where
each individual e-mail storage size can be customised accordingly.
TM will send detailed instructions on configuring your domains via
e-mail once the service is activated (3 days after service activation).
You can subscribe to your own domain for RM160/year.

To access web hosting, just follow these steps:

Step 1: Go to https://cp.netmyne.net.

Step 2: Key in your Username and Password.

Note : For more information regarding the purchase of this service or for technical
41
OPTIONAL CUSTOMER PREMISEs EQUIPMENT

(cpe)
Enjoy a degree of flexibility in your home network with the WiFi USB
Adaptor. It is available at your nearest TMpoint.
8.1
WiFi USB Adaptor
The WiFi USB Adaptor provides wireless connectivity from the RG

to your desktop computers/notebooks. This device performs like
a receiver to communicate with a wireless network.
The WiFi USB Adaptor packaging will consist of:
a) 1 unit WiFi USB Adaptor
b) 1 unit User CD-ROM
c) 1 unit User Guide
WiFi USB
Adaptor User CD-ROM User Guide
Alternatively, you may choose to use the BPL technology. However, there
are several disadvantages that should be noted.
1. Home Plug or other BPL devices might be compatible with our
HyppTV STB, Residential Gateway or UniFi service. However, we
cannot guarantee this.
42
2. Service quality will differ when connecting to a HyppTV STB or a

Residential Gateway via a BPL device as compared to via an Ethernet
Cable. This is primarily due to the nature of BPL technology.
3. Service delivered via BPL technology can also be affected by various
factors such as interference from other electrical equipment in the
vicinity, actual copper quality of your power line wiring and the length
of the power line.
Note: TM does not offer technical support for additional network devices such as
Home Plug, printer, gaming console, server, firewalls, or routers.

If you need help, please contact your supplier or the manufacturers helpline.
8.2
WiFi USB (Adaptor Diagram)
A WiFi USB Adaptor home setup is shown below:
WiFi USB
Adaptor
BTU
DP
FTTH / VDSL2
LAN Cable
RG
Desktop
DECT Phone
43
Charges Related to UniFi Installation
Standard Installation
Landed Property - Residential
Standard installation is defined as the normal installation

process that is carried out by TM or its Authorised
Contractors for UniFi service installation.
Fibre Distribution Point
Piping for Fibre (GI** Pipe)
Drop
Fibre
Fence
STB
Pedestal
Distribution
Point
Manhole
FWS
FTB
Over the
Surface
BTU
RG
Joint Box
Standard overhead DP
Underground DP
Possible scenarios
Blocked:
FTB - BTU ( 15m) Surface Cabling

- Raceway
BTU - RG - STB/PC ( 15m) Surface Cabling

- Raceway
BTU - DECT Phone ( 15m)
Without Local Council Permit*

With Required Local Council Permit*
Within customers premises (surface cabling)
*The actual installation date is subject to local council clearance obtained by the customer or developer.
**GI - Galvanised Iron
44
Ceiling
Standard Installation Cabling (RM200)*

15m of fibre cable FTB BTU
15m of RJ45 Cable BTU RG STB/PC
15m of RJ11 Cable BTU DECT Phone
30m Raceway (casing for wiring)
Additional Charges
(if required)
> 15m
Charge: RM50/5m
> 15m
Charge: RM25/5m
> 15m
Charge: RM15/5m
> 30m
Charge: RM25/5m
* Currently waived
FTB Fibre Termination Box FWS Fibre Wall Socket BTU Broadband Termination Unit
(modem) RG Residential Gateway (router) STB Set-Top-Box PC Personal Computer
DECT Phone Digital Enhanced Cordless Telecommunications Phone DP Distribution Point
UG Underground RJ45 Ethernet Cable RJ11 Telephone Cable
Note:
a) Any charges for additional cabling beyond the standard provided will be
included in the bill.
b) Subsequent to the initial successful installation, any request for
relocation of equipment installed will be subject to a re-wiring charge of
RM200 plus additional charges if additional cabling length is required.
Price is inclusive of a RM50 on-site support fee.
c) Fibre cable of up to 15 metres will be provided to the BTU at the
Customers preferred location. Up to 15 metres of RJ45 and up to 15
metres of RJ11 cable will also be provided to the Customer. Any excess
cable unused for the installation will not be provided to the Customer.
d) Location of BTU/RG/Set-Top-Box to be agreed between the Customer
and Contractor/Installer.
45
Optional Installation
Optional installation refers to installation activity

that is not covered under the scope of the standard
installation provided.
Landed Property - Residential)
Fibre Distribution Point
Piping for Fibre (GI** Pipe)
1
3
Ceiling
Fence
FTB
1a
Joint Box
Joint Box
1b
Joint Box
1a Outside pole to FTB via surface wiring

1b Outside pole to FTB via underground wiring
2
3M surface wiring
Wiring over the ceiling
46
STB
Outside pole to FTB
FWS
BTU
RG
Optional Installation for FTTH

Description
Charging Parameter
Pricing (RM)
RESIDENTIAL PREMISES
Outside pole to FTB via
surface or underground
wiring
1st 30m lPole to FTB)
450
Additional metre
1st 15m (FTB-BTU)
290
Additional metre
20
1st 30m
170
Additional metre
3M surface wiring
Wiring over the ceiling*
*Charges do not include cost of standard installation cabling (internal fibre, RJ45 and RJ11)
beyond 15 metres. Please refer to the prices in standard installation table.
47
ATTENTION
1. All costs are inclusive of labour and microduct piping or 3M materials
where applicable.
2. Work includes a 30-day warranty period from job completion date.
This warranty does not cover fault(s) due to third party, Customers
negligence or force majeure.
3. Customer must contact the respective Contractor directly within the
warranty period for any optional installation rectification work.
4. Customer is responsible for any maintenance costs on all optional
installation activities.
5. Charges only apply for work carried out by TM Authorised Contractors.
6. Contractor/Installer shall have the absolute right to refuse any optional
installation works or activities as requested by the Customer if such
optional works or activities may result in potential risk or damage
to Customers premises or any part thereof or if the skill required to
perform such work is beyond the Contractors capability.
48
7. Customer acknowledges that TM shall not be responsible to Customer

for any loss or damages arising from any optional installation works
or activities attended to by Contractor/Installer upon the request of
the Customer and agrees that any claim for any loss or damage in
connection thereof (if any) shall be made directly to the Contractor/
Installer.
Standard Installation Cabling Additional Charges

(RM200)*
(if required)
Item
FTB-BTU (fibre)
15m
BTU-RG (RJ45 Cable)
1m
15m
RG-STB/PC (RJ45 Cable)
Raceway (casing for wiring)
30m
1st time installation or
On-site Support/
Troubleshooting
restoration if fault is due to TM
Rewiring
N/A
> 15m @RM50/5m

> 1m @RM25/5m
> 15m @RM25/5m
> 30m @RM25/5m
RM50 per visit
RM150
The warranty
*1Currently
waivedperiod for all CPE provided under the UniFi packages (VIP&BIZ) will
be for 1 year from the start date of the service contract period.
Important
Notes
to UniFi
Customer
Premises
Equipment
(CPE)
2 The customer
willRelated
be responsible
for any
CPE replacement
cost
after the
1
year
warranty
period
The
warranty
period
forexpires.
all CPE provided under the UniFi packages (VIP&BIZ) will
be for
year from
start
the service
contract
period.
TM
will1 replace
anythe
CPE
fordate
free of
within
the warranty
period
if any manufacturing
defect
or failure
occurs
under normal/recommended
usage.cost after the
The customer
will
be responsible
for any CPE replacement
1 year
warranty
period
expires. for any CPE replacement cost within the 1 year
customer
will
be responsible
4 The
warranty
periodany
if the
fault
duewithin
to anythe
third
party orperiod
customers
own negligence.
3 TM
will replace
CPE
forisfree
warranty
if any manufacturing
defect or failure occurs under normal/recommended usage.
1
3
2
4 The customer will be responsible for any CPE replacement cost within the 1 year
warranty period if the fault is due to any third party or customers own negligence.
Charges for CPE Replacement

On-Site Support
for Installation
CPE
Pricing
STB
RG
CPE
DECT
Phone
RM400
RM120
Pricing
RM74
RM50
On-Site
Support
for Installation
STB
RG
RM400
RM120
RM50
49
10
TROUBLESHOOTING
Residential Gateway (Rg) Front View

LED Indicators and USB Port
WAN
A Solid Green light
indicates the connection
on the WAN port. An
amber light indicates
that the Internet
connection has failed.
This LED blinks during
data transmission.
WLAN LED
A solid light indicates that the
wireless segment is ready.
This LED blinks during
wireless data transmission.
Power LED
A Solid Green light indicates a proper
connection to the power supply. A blinking
amber light indicates the device is booting up.
50
USB Port
This USB port supports
the SharePort function.
Connect a
multi-function printer,
scanner, or USB
storage device to the
port and share the
device throughout the
network.
Local Network LEDs

A solid light indicates a connection to an
Ethernet-enabled device on ports 1-4.
This LED blinks during data transmission.
Residential Gateway (Rg) Rear View

RG Port Connections
Pressing the Reset Button

restores the router to its original
factory settings.
Receptor for the Power Adaptor.
LAN Ports
Connect Ethernet devices such as
computers, switches, and hubs.
The Auto MDI/MDIX WAN port is the

connection for the Ethernet Cable to
the BTU.
51
If you experience any service interruptions on your High Speed Internet,

please refer to the LED indicators below on your Residential Gateway
(RG) to troubleshoot the problem
LED Indicator
Power
Status
Solid Green
Description
The device is
switched ON
52
Normal
operating
condition
Normal
operating
condition
Investigation Next Action

Result
Normal
operating
condition
Normal
operating
condition
Normal
operating
condition
Normal
operating
condition
1-Device
Normal
is powering up operating
condition
2-Device has
1-Check power
crashed and
supply at RG
is under
2-Reset RG
recovery
3-Wait 45sec
mode
for Solid Green
Normal
operating
condition
Power
indicator
still amber
or orange
3-Device is
Normal
undergoing a
operating
reboot process, condition
when complete,
the LED returns
to Solid Green
Normal
operating
condition
Normal
operating
condition
Call TMUC
if still amber
or orange.
TMUC will
set an
appointment
& send a
technical
team
Normal
operating
condition
Blinking in
Upon being
green and
completely
then return to switched ON
Solid Green
Solid Orange
Resolution
Procedure
LED Indicator
Power
Internet
(WAN)
Status
Description
Resolution
Procedure
Solid Orange
(continued)
4-Device is
Normal
being reset to
operating
factory settings. condition
When complete,
the LED returns
to Solid Green
Light off
The device is
switched OFF
Solid Green
Internet port
Normal
is physically
operating
attached to an condition
Ethernet Cable
and connected
to the Internet
Blinking green Data

in high speed transmission

Result
Normal
operating
condition
1-Check if power Power

supply at RG is indicator
still OFF
properly
connected.
2-Turn ON
power switch
3-If still OFF,
try to use a
different
power source
4-Check if RG
is ON
5-Wait 45sec
for Solid Green
Normal
operating
condition
Normal
operating
condition
Call TMUC
if power
indicator
is still OFF.
TMUC will
set an
appointment
& send a
technical
team
Normal
operating
condition
Normal
operating
condition
Normal
operating
condition
Normal
operating
condition
53
LED Indicator
Internet
(WAN)
Status
Resolution
Procedure
Blinking green Internet port

Normal
in low speed
is physically
operating
Ethernet Cable,
the Internet
type and
credential is
properly
configured in
the router and
the ISP service
is operating.
With the
following
conditions, the
Internet LED
flashes in
green in
low speed
*(Not connected
to the Internet)
Internet type is
configured with
the Connect on
Demand option
but user has
not triggered
the connection
Solid Orange
54
Description
1-Ethernet
Cable is
attached,
router is
properly
configured but
ISP service
is down

Result
Normal
operating
condition
1-Reconfigure ISP service

Internet Setup still down
2-If the
problem still
persists, call
TMUC
Normal
operating
condition
Call TMUC.
TMUC will
set an
appointment
& send a
technical
team to check
the problem
LED Indicator
Internet
(WAN)
Status
Description
Solid Orange
2-If the session

is dropped for
any other
reason, the
light will
remain in
Solid Orange
3-Internet type
is configured
with the
Manual option
but user has
not triggered
the connection
Blinking
orange in
high speed
Resolution
Procedure

Result
Normal
operating
condition
Normal
operating
condition
Normal
operating
condition
Normal
operating
condition
Normal
operating
condition
Normal
operating
condition
Internet port
Normal
is physically
operating
Ethernet Cable,
but WAN1 is
not connected
to the Internet
and WAN2, 3 or
4 connection is
up and data
is being
transmitted
Normal
operating
condition
Normal
operating
condition
55
LED Indicator
Status
Description
Resolution
Procedure
1-Check if
power status is
ON at BTU
2-Check
cable connection
from BTU
3-Connect
RJ45 cable
from BTU to
yellow WAN
port at RG
4-If the problem
still persists,
try to replace
with a new cable
5-Perform BTU
troubleshooting
Normal
operating
condition
Normal
operating
condition
LED
indicator
still OFF
Call TMUC.
TMUC will
set an
appointment
& send a
technical
team to
check the
problem
Normal
operating
condition
Normal
operating
condition
Normal
operating
condition
Normal
operating
condition
Call TMUC.
TMUC will set an
appointment with
the customer
to configure the
Wireless Setup
Normal
operating
condition
WLAN
indicator
still OFF
TMUC will
send a
technical
team to
check the
problem
Normal
operating
condition
Internet
(WAN)
Light off
Internet port is
not connected
to an Ethernet
port
WLAN
Solid Green
Radio ON
Blinking green Data

LAN1 to
LAN3
LAN4
(HyppTV)
56
Light off
Radio OFF
Solid Green
A port is
physically
attached to a
switch or a PC
with Ethernet
Cable

Result
Normal
operating
condition
LED Indicator
Status
Description
Resolution
Procedure

Result
LAN1 to
LAN3
LAN4
(HyppTV)
Blinking green Data

Normal
operating
condition
Normal
operating
condition
Normal
operating
condition
Light off
1-LAN port is
not connected
to an Ethernet
port at the PC
or HyppTV STB
2-PC or STB
is OFF
3-RG LAN port
faulty
4-PC or STB
Ethernet port
faulty
1-Check if the
LED
power status is indicator
ON at the PC or still OFF
STB
2-Check the
cable connection
from RG to PC
or STB
3-Connect the
RJ45 cable
from PC to
blue LAN port
at RG
4-Connect the
RJ45 cable from
the STB to the
red LAN
port at RG
5-If the problem
still persists,
try to replace it
with a new cable
6-Perform
STB/PC
troubleshooting
Call TMUC.
TMUC will
set an
appointment
& send a
technical
team to
check the
problem
WPS
Blinking blue
WPS in
progress
Normal
operating
condition
Normal
operating
condition
Normal
operating
condition
Solid Blue
(5 seconds)
WPS success
Normal
operating
condition
Normal
operating
condition
Normal
operating
condition
57
11
58
FREQUENTLY ASKED QUESTIONS
PACKAGE
1. Do I pay a separate bill for the services bundled in UniFi?
All services, High Speed Internet, HyppTV and Voice offered under
the UniFi package will be bundled as one amount in the UniFi bill.
All other charges (Value Added Services, call charges to mobile
and non-TM fixed lines) that are not covered as part of the bundle
will be listed separately in the same bill.
However, if customer chooses to maintain any existing services
even after subscription to UniFi (i.e., Streamyx, Business Broadband,
TM Homeline/Businessline), a separate bill will be issued for the
chosen service maintained.
2. Does UniFi have a Fair Usage Policy (FUP)? Does the FUP differ
across packages?
All UniFi packages are subject to a Fair Usage Policy. FUP is
a standard global practice which ensures that good quality
broadband experience is provided to all customers.
UniFi packages for customers come with a monthly download
volume allocation. However, the FUP will not impact customers
who do not exhibit unfair usage behaviour, and will not impact the
delivery of HyppTV and Value Added Services.
3. Besides FUP, what are other factors that may affect my Internet
access speed?
These are the factors which may affect your Internet access
speed:
1. Location of website
2. Web Server capacity
3. Network congestion
4. Multiple users or applications
5. PC operating systems
6. WiFi (wireless) connectivity
Note: You can get more information on these factors from our website
at www.tm.com.my.
4. What is the monthly download volume (FUP) imposed?
Currently, the monthly download volume has not been implemented.
However, you may note the monthly download volume as stated below.
VIP20 package 120GB monthly download volume.
There will be no volume capping for UniFi BIZ packages.
5. Can I upgrade/downgrade my UniFi package?
Subscribers are allowed to upgrade to higher bandwith packages at
any time and at no cost. However, any package downgrade carried
out within the minimum contract period (normal subscriptions)
will be subject to a downgrade charge of RM200 (subject to change
without further notice). In the event of an upgrade or downgrade, the
contract period shall be renewed and a new 24-month contract will
take effect from the upgrade/downgrade date.
59
6. Where can I upgrade/downgrade my UniFi package?

Applications can be made online via the myUniFi portal at
www.tm.com.my, through selected TMpoint outlets or you may call
the TM UniFi Centre at 1 300 88 1222.
7. When will I get my first bill after I subscribe to the UniFi package?
The first bill can be expected around 1 month after your service is
activated. The first bill will also include a one-time charge for the
installation fee and a two(2)-month subscription fee upfront for
current and subsequent months.
8. Where can I pay my UniFi bill?
For more details and updates on payment channels, you may refer to
www.tm.com.my.
9. Is there any penalty if I terminate my UniFi service?
For any termination within the minimum contract period, customers
shall pay a one-off penalty fee of RM500. There will be no penalty
charges for termination after the minimum contract period.
Customers must also settle any outstanding bills prior to termination
of the service.
INSTALLATION
1. What are the charges imposed for UniFi installation?
An installation fee of RM200 shall be applied for all packages. The
fee will be spread over a period of 5 months, at RM40/month. The
standard installation fee of RM200 will not include any additional
charges that may occur during installation as listed in the following
page:
60
Additional Charges
(if required)
> 15m
Charge: RM50/5m
> 15m
Charge: RM25/5m
> 15m
Charge: RM15/5m
> 30m
Charge: RM25/5m
* Currently waived
All additional charges will be included in the bill. If a customer requests for
optional installation, as listed below, all charges are payable direct to the
contractor (either own contractor or TM Authorised Contractor).
surface or underground wiring
3M surface wiring
Additional Charges
Subject to contractors quote.
Charges are payable direct
to contractor via cash

Any request for rewiring after the 1st installation is done will be charged at
RM150. Telephone usage charges and any purchase of Value Added Services
will be billed separately. Duration of the standard contract is 24 months.
61
2. The installation charges are quite high. How did you come about
with the amount to charge subscribers?
The charges commensurate with the costs incurred. As you
know, UniFi is a service provisioned via direct fibre connectivity
to the home and the installation process is more complicated. It
requires a high degree of technical competence and sophisticated
equipment. Along with this, long man-hours are required to
ensure the installation work, which can be between 3 to 4 hours,
is timely and of quality.
Due to this, we believe the installation charges are affordable.
3. How long does a typical physical installation and testing take?
Approximately 3 to 4 hours depending on the type of premises and
the sensitive nature and complexity of fibre optic installation.
An installation involves a site survey, ducting, piping, electrical
work and equipment configuration.
4. Does TM allow customers to appoint their own contractor to
perform internal wiring?
To ensure that only the highest quality of service is delivered to our
customers, TM does not allow unaccredited contractors to perform
the installation of the service. Only TM or its appointed agents can
install the fibre optic connectivity at the customers premises.
Customers who want to do additional enhancements to their
internal wiring may use third party contractors after TM has
completed the installation and tested that the service is working
properly. All additional costs will be borne by the customer.
62
5. What should I do if my UniFi equipment is faulty?

Free one-to-one replacements shall be granted for faulty units due to
manufacturing defects within the warranty period. Once the warranty
period has expired, customers are responsible to replace or repair
the faulty equipment at their own cost. For customer service, call our
TM UniFi Centre at 1 300 88 1221.
6. What if I need to relocate my UniFi service? Are there any charges
that I need to pay?
Relocation requests can be made at selected TMpoint outlets or
through the TM UniFi Centre. Re-connection at the new location
will be subject to service availability. A relocation fee of RM300 shall
apply.
7. I would like to change the location of my UniFi equipment from the
living room to my bedroom. Are there any additional charges that
will be imposed for my wiring?
Yes you can do that. However, you will be charged an additional fee of
RM150 for rewiring and an on-site support fee of RM50. There will be
additional charges on extra cable length if it is more than that provided
under the standard installation process. Please refer to the rate table on
the following page.
63
Additional Charges
(if required)
> 15m
Charge: RM50/5m
> 15m
Charge: RM25/5m
> 15m
Charge: RM15/5m
> 30m
Charge: RM25/5m
* Currently waived
surface or underground wiring
3M surface wiring
Additional Charges
Subject to contractors quote.
Charges are payable direct
to contractor via cash

8. After I had relocated my UniFi equipment, additional charges were

imposed in my bill. Is there any receipt to indicate I have made the
payment?
For any additional cabling charges beyond what is provided under
standard installation, you dont need to pay it directly to the UniFi
installer. The additional cabling charges will be included in your
64
first bill. However, for optional installation which involves concealed

wiring, wiring over the ceiling and concealed underground cabling,
you need to pay the additional charges to the contractor/UniFi
installer directly in cash and receive an official receipt.
9. Ive never used the telephone service in my apartment before and
Im going to apply for UniFi service. What should I do in order to
install the UniFi service in my apartment?
You must inform and discuss with your building management prior
to making an appointment for installation. Check with your building
management to ensure the existing copper line is working fine for
VDSL2 installation.
10. I use both Streamyx and UniFi simultaneously in my house. May I
use the Residential Gateway as my Streamyx router?
The Residential Gateway can only be used for the UniFi service.
It cannot be used for other Internet services because the built-in
system uses a different platform.
11. My company would like to set up a network by using the UniFi
service. Does TM provide networking services?
TM only provides installation for UniFi services in your premises.
Networking is done at the customers own initiative and expense.
12. If I need to cancel/postpone my appointment for installation, will
there be a penalty charged?
If a deferment or request to postpone an installation is made within
24 hours from the appointment time, a penalty of RM200 will be
imposed. Any deferment request made at least 24 hours BEFORE
the appointment time will not be penalised.
65
12
contact us
www.tm.com.my
unifi@tm.com.my
TM UniFi CENTRE
SALES & ENQUIRIES
1 300 88 1222
Monday - Friday (9.00am-9.00pm)
Saturday (10.00am-6.30pm)
CUSTOMER SUPPORT
1 300 88 1221
Account Management & Billing
Monday - Sunday (7.30am-10.30pm)
Technical Assistance
24 hours a day
66
Terms and conditions apply and are subject to change. Rates and information shown
are correct at the time of publication and are subject to change without prior notice.
Thank you
THANK YOU FOR SUBSCRIBING TO this unifi

package FROM THE NO. 1 HIGH SPEED BROADBAND
PROVIDER IN MALAYSIA.
UniFi-C/V6/07/12
67
68
KEDIAMAN
PANDUAN
PERKHIDMATAN
PRA-PEMASANGAN
1. Setelah pendaftaran perkhidmatan berjaya, pusat panggilan/agen
kami akan menghubungi anda untuk temu janji pemasangan.
2. Pengesahan semula temu janji akan dibuat oleh TM 3 hari sebelum
dan dalam tempoh 24 jam daripada masa pemasangan.
3. Bagi pembatalan/penangguhan temu janji yang diterima dalam
tempoh 24 jam daripada tarikh pemasangan yang dijadualkan,
bayaran sebanyak RM200 akan dikenakan.
PEMASANGAN
KEPERLUAN AM
1. Sebagai pemilik kediaman, kehadiran anda diperlukan sepanjang
tempoh pemasangan. Sila lantik Wakil yang Dibenarkan jika anda
tidak dapat berada di situ.
2. Sebelum sebarang kerja bermula, tandatangan anda diperlukan
dalam Service Acceptance Form (SAF).
3. Penebukan minimum akan dibuat untuk menyambung kabel gentian
dari luar ke dalam kediaman anda.
4. Akses kepada 4 poin tenaga untuk pemasangan peralatan
diperlukan.
5. Tiada temu janji akan dibuat bagi kediaman dalam proses
pengubahsuaian.
1
6. Bagi tujuan keselamatan, kata laluan perkhidmatan anda hanya boleh

dilihat dan ditukar di portal myUniFi [https://occ.unifi.my]. Butiran
akaun myUniFi anda akan dihantar ke nombor mudah alih anda serta
ke alamat e-mel pilihan anda. Sila pastikan butiran yang diberikan
adalah betul.
7. Anda dan/atau Wakil yang Dibenarkan harus menyediakan Kad
Pengenalan/Pasport semasa pemasangan perkhidmatan UniFi untuk
tujuan pengesahan.
PEMASANGAN STANDARD
1. Bagi pemasangan standard, yuran sebanyak RM200 akan dikenakan.
(Sila rujuk di dalam untuk butiran lanjut).
2. Semua kerja pendawaian yang dibuat akan melalui permukaan
dinding dan ditutup di dalam casing yang dipanggil raceway.
3. Jika tambahan panjang kabel diperlukan melebihi apa yang
disediakan dalam pakej standard, caj tambahan akan dikenakan. Caj
tambahan ini akan dimasukkan ke dalam bil anda seterusnya. Tiada
bayaran tunai dibenarkan.
PEMASANGAN PILIHAN
1. Pemasangan pilihan meliputi tiang luar ke FTB melalui pendawaian
di atas permukaan atau bawah tanah, pendawaian permukaan 3M
dan pendawaian melalui siling.
2. Anda perlu mendapatkan Kontraktor sendiri untuk melakukan
kerja-kerja pemasangan pilihan atau anda boleh memilih salah satu
2
panel Kontraktor dalam senarai TM.

3. Bagi kerja-kerja pemasangan pilihan, caj akan dikenakan. Caj
yang disebut akan meliputi kos tenaga kerja dan paip microduct
atau bahan-bahan 3M jika perlu. Caj ini harus dijelaskan secara
tunai dengan Kontraktor yang berkenaan. Sila pastikan anda diberi
resit. Jika sebarang tambahan panjang kabel dalaman diperlukan
melebihi apa yang disediakan di bawah skop pemasangan standard,
kos terbabit akan dimasukkan ke dalam bil anda seterusnya.
BAGI BANGUNAN TINGGI
1. Jika anda tinggal di bangunan tinggi, bantuan anda untuk mendapatkan
kerjasama pihak pengurusan bangunan anda (kebenaran, akses dan
sebagainya) diperlukan untuk membolehkan kerja-kerja pemasangan
dibuat.
2. Jika anda tinggal di bangunan tinggi yang mempunyai pendawaian
kuprum dalaman, anda harus menamatkan perkhidmatan jalur lebar
talian tetap sedia ada (jika ada) bagi membolehkan kami memasang
UniFi melalui pendawaian yang sama ke dalam kediaman anda.
PASCA-PEMASANGAN
1. Pemindahan perkhidmatan UniFi ke alamat baru akan dikenakan
bayaran sebanyak RM300, dan tertakluk pada kesediaan
perkhidmatan di kawasan tersebut. Bayaran ini akan dimasukkan ke
dalam bil anda.
3
2. Turun taraf pakej akan tertakluk pada bayaran sebanyak RM200.

Untuk sebarang permintaan naik taraf atau turun taraf yang
memerlukan TM pergi ke kediaman anda, bayaran tambahan sebanyak
RM200 akan dikenakan.
KONTRAK PERKHIDMATAN
1. Kontrak perkhidmatan UniFi adalah selama 24 bulan.
2. Jika perkhidmatan ditamatkan dalam tempoh kontrak, bayaran
penalti sebanyak RM500 akan dikenakan.
PERALATAN & PERKHIDMATAN

1. UniFi adalah perkhidmatan Jalur Lebar Berkelajuan Tinggi berwayar.
Anda akan menerima perkhidmatan optimum daripada UniFi melalui
sambungan berwayar sahaja.
2. Keupayaan tanpa wayar disediakan sebagai manfaat tambahan
kepada perkhidmatan ini. Walau bagaimanapun, sambungan tanpa
wayar mempunyai hadnya sendiri.
3. Semua peralatan yang disediakan untuk perkhidmatan UniFi
didatangkan dengan jaminan selama 12 bulan.
4. Pemasangan UniFi anda dianggap berjaya hanya jika semua
perkhidmatan triple-play iaitu Telefon, Internet Berkelajuan Tinggi
dan HyppTV diaktifkan sepenuhnya. Pengaktifan sebahagian
perkhidmatan tidak dibenarkan.
4
PENGEBILAN
1. Bil akan dihantar setiap bulan ke alamat pengebilan yang ditetapkan
atau alamat surat-menyurat anda.
2. Silakan berikan kami alamat terkini/lengkap bagi membolehkan bil
anda sampai pada masa yang ditetapkan.
3. Anda juga boleh mengakses bil anda di portal UniFi di www.tm.com.my,
sila klik pada MyUniFi.
4. Anda juga boleh memilih untuk menerima bil melalui e-mel.
BAGAIMANA UNTUK MENUKAR KATA LALUAN

1. Layari portal myUniFi di https://occ.unifi.my untuk menukar kata
laluan perkhidmatan anda.
2. Sila rujuk panduan langkah-langkah di dalam FAQ (Soalan-soalan
Lazim).
3. Di bawah tab myUniFi, klik menu Billing Account.
4. Klik Change Service Password.
5. Pilih kata laluan perkhidmatan yang ingin anda tukar.
6. Masukkan kata laluan baru anda dan sahkan. Klik Submit.
PERKHIDMATAN TM UniFi
TM UniFi menawarkan perkhidmatan Jalur Lebar Berkelajuan Tinggi
pada kelajuan 5Mbps dan ke atas. Jalur Lebar Berkelajuan Tinggi
ini
akan
disediakan
di
premis
kediaman
melalui
teknologi
gentian optik. Teknologi gentian berupaya menghantar data yang

bermutu pada kelajuan yang mengatasi teknologi jalur lebar yang
sedia ada. Dengan perkhidmatan Jalur Lebar Berkelajuan Tinggi,
UniFi berupaya memberi pengalaman gaya hidup digital yang baru
untuk rakyat Malaysia. Ia bakal menawarkan lebih banyak peluang
untuk mencapai kandungan dalam talian yang belum pernah dinikmati
sebelum ini, seperti hiburan, permainan, pendidikan, perniagaan,
bekerja, kesihatan, perhubungan, perkhidmatan dan banyak lagi.
Faedah-faedah
Dengan UniFi, anda boleh menikmati faedah-faedah berikut:
Muat turun fail bersaiz besar seperti filem berkualiti DVD dan klip
video muzik dalam masa beberapa minit atau saat, bergantung pada
saiz fail.
Nikmati pengalaman menonton TV yang baru melalui TV berprotokol
Internet (HyppTV) di mana saluran TV dapat diakses melalui rangkaian
persendirian dalam format definisi tinggi dengan kestabilan yang
tinggi. HyppTV juga menawarkan ciri-ciri VOD untuk pengguna
kandungan tinggi berinteraktif.
Bekerja dari rumah dan kekal berhubung dengan pejabat atau
pelanggan serta rakan perniagaan di mana sahaja di dunia dalam
masa sebenar melalui Internet Berkelajuan Tinggi, sambungan
video dan suara.
Nikmati pengalaman membeli-belah dan e-dagang yang lebih hebat,
selamat dan selesa dari rumah dengan mengakses kedai maya
dalam talian di serata dunia melalui video serta bersembang masa
sebenar.
Bermain permainan dalam talian secara serentak dengan sesiapa
sahaja di serata dunia dalam masa sebenar melalui format beresolusi
tinggi.
8
Akses perkhidmatan pendidikan seperti e-learning dan sertai

perbincangan di dalam kelas maya bersama pengajar di mana
sahaja di dunia ini serta menikmati pengalaman kajian yang penuh
maklumat dengan keupayaan memuat turun pelbagai buku, jurnal
dan majalah dalam masa beberapa minit sahaja.
Menerima diagnosis dan nasihat perubatan dalam masa sebenar
daripada pengamal perubatan tempatan dan antarabangsa di
rumah melalui Internet Berkelajuan Tinggi, video definisi tinggi dan
sambungan suara.
Secara keseluruhannya, UniFi berupaya memberikan nilai yang
lebih tinggi untuk warga Malaysia menikmati gaya hidup digital dan
pengalaman dalam talian yang lebih hebat, kelebihan daya saing serta
prasarana jalur lebar bertaraf dunia.
10
Kandungan

MUKA SURAT
1.
Panduan Perkhidmatan
13
2.
Singkatan
14-15
3.
Pendawaian dan Rangkaian
16
4.
Peralatan Premis Pelanggan (CPE)
17-25
5.
Telefon (Perkhidmatan Suara)
26-31
6.
HyppTV (IPTV)
32
7.
Perkhidmatan Nilai Tambahan (VAS)
33-41
8.
Peralatan Premis Pelanggan (Pilihan)
42-43
9.
Caj Berkaitan Pemasangan UniFi
44-49
10.
Penyelesaian Masalah
50-57
11.
Soalan-soalan Lazim
58-66
12.
Hubungi Kami
67
11
12
PANDUAN PERKHIDMATAN
Panduan perkhidmatan UniFi ini menyediakan ringkasan tentang

perkhidmatan UniFi Jalur Lebar Berkelajuan Tinggi untuk kediaman
serta kelebihan yang ditawarkan untuk rumah anda. Sila baca panduan
ini dengan teliti untuk mengetahui tentang perkhidmatan ini.
13
2
AC
BPL
BTU
CPE
DECT
DP
FTTH
FUP
HDMI
HSI
IPTV
14
LAN
NIC
ONU
OS
POP
sINGKATAN
Arus Ulang-Alik (Alternate Current)
Talian Kuasa Jalur Lebar (Broadband Power Line)
Broadband Termination Unit
Peralatan Premis Pelanggan
(Customer Premises Equipment)
Telekomunikasi Tanpa Wayar Digital Yang Dipertingkatkan
(Digital Enhanced Cordless Telecommunication)
Titik Pengagihan (Distribution Point)
Gentian Ke Rumah (Fibre To The Home)
Polisi Penggunaan Sekata (Fair Usage Policy)
Antara Muka Multimedia Berdefinisi Tinggi
(High Definition Multimedia Interface)
Internet Berkelajuan Tinggi (High Speed Internet)
Televisyen Berprotokol Internet
(Internet Protocol Television)
Rangkaian Kawasan Tempatan (Local Area Network)
Kad Antara Muka Rangkaian (Network Interface Card)
Unit Rangkaian Optik (Optical Network Unit)
Sistem Operasi (Operating System)
Protokol Pejabat Pos (Post Office Protocol)
PSTN
Rangkaian Telefon Peralihan Awam
(Public Switched Telephone Network)
RG
Residential Gateway
SDF
Subscriber Distribution Frame
SMTP Protokol Pemindahan Mel Mudah
(Simple Mail Transfer Protocol)
STB
Set-Top-Box
SSID Pengenalan Set Perkhidmatan (Service Set Identifier)
TM
Telekom Malaysia Berhad
URL
Pengesan Lokasi Sumber Seragam
(Uniform Resource Locator)
USB
Bas Bersiri Semesta (Universal Serial Bus)
VAS
Perkhidmatan Nilai Tambahan (Value Added Services)
VDSL2 Talian Pelanggan Digital Berkelajuan Amat Tinggi
(Very High Speed Digital Subscriber Line 2)
VOD
Video On Demand
WAN
Rangkaian Kawasan Luas (Wide Area Network)
WiFi
Penepatan Rangkaian Tanpa Wayar (Wireless Fidelity)
WLAN
Rangkaian Kawasan Tempatan Tanpa Wayar
(Wireless Local Area Network)
WPS
WiFi Protected Setup
15
3
3.1
PENDAWAIAN DAN RANGKAIAN

PENDAWAIAN DAN RANGKAIAN DI DALAM KEDIAMAN
FTTH / VDSL2
BTU
RG
STB
Rajah di atas menunjukkan pemasangan UniFi triple-play di kediaman

anda. Kakitangan teknikal TM akan memasang BTU berhampiran TV di
dalam rumah anda. Kabel gentian dari tiang telefon berhampiran atau DP
bawah tanah akan disambungkan terus ke BTU. Untuk bangunan tinggi
atau kondominium, kadangkala pemasangan kabel gentian ditamatkan
di bilik SDF. Walau bagaimanapun, sambungan ke kediaman anda akan
menggunakan pendawaian sedia ada. Keadaan ini bergantung kepada
kebenaran oleh pemilik bangunan serta jenis pendawaian sedia ada.
16
PERALATAN PREMIS PELANGGAN (CPE)
Sebagai sebahagian daripada tawaran pakej, TM akan membekalkan

peralatan yang diperlukan kepada anda untuk dipasang di rumah bagi
menyediakan perkhidmatan UniFi. Peralatan yang disediakan adalah
seperti berikut:
Telefon dect
4.1

Residential
Gateway (RG)
Set-Top-Box (STB)
Broadband
Termination Unit
(BTU)
Broadband Termination Unit (BTU)

Dua jenis BTU akan dipasang bergantung kepada jenis premis:
a) ONU untuk FTTH (premis dataran)
b) Modem VDSL2 untuk VDSL2 (bangunan tinggi)
BTU merupakan unit penamatan jalur lebar daripada Rangkaian
Akses (Ibusawat TM). Unit ini berfungsi seperti modem yang
membenarkan laluan Internet dan data ke kediaman anda.
BTU akan menterjemah denyutan cahaya yang membawa data
melalui kabel gentian optik menjadi isyarat elektrik yang boleh
dikenal pasti oleh komputer anda.
17
Pakej BTU terdiri daripada:
a) 1 unit Modem ONU / VDSL2
b) 1 unit 1 meter Kabel Ethernet
c) 1 unit 1 meter Kabel Telefon
d) 1 unit Adaptor Kuasa (Power Adaptor)
e) 1 unit Panduan Pengguna
ATAU
ONU
Modem VDSL2
Kabel Ethernet
18
Panduan Pengguna
Kabel Telefon
Adaptor Kuasa
4.2
G, yang juga dikenali sebagai router, merupakan set kawalan

R
utama perkhidmatan UniFi untuk kediaman anda. Ia mengawal
akses ke Internet Berkelajuan Tinggi, HyppTV dan perkhidmatan lain
yang disambung melaluinya. Ia membolehkan pengguna menyertai
pelbagai aktiviti dalam talian secara langsung seperti penstriman
video, permainan online, video masa sebenar dan banyak lagi.
4.2.1 Pemahaman tentang Teknologi Tanpa Wayar

Teknologi tanpa wayar sering dilihat sebagai alternatif kepada
teknologi berwayar. Walau bagaimanapun, teknologi tanpa wayar
tidak lengkap dengan sendirinya. Dalam konteks komunikasi
serba moden ini, kedua-dua teknologi berwayar dan tanpa wayar
ini mempunyai kedudukan dan kegunaan sendiri, bergantung
kepada faktor seperti kualiti, visualisasi, kestabilan, pengalaman,
kemudahan, keperluan, persekitaran dan sebagainya.

Ada ketikanya kedua-dua teknologi ini diperlukan serentak, maka
kedua-duanya melengkapi antara satu sama lain, bukan sebagai
alternatif.

Oleh yang demikian, kami ingin memberi penekanan terhadap
aspek-aspek tertentu teknologi tanpa wayar agar pengguna
jalur lebar lebih memahami, peka dan sedar tentang implikasi
terhadap teknologi tanpa wayar.

Apakah yang perlu saya ketahui?

Pertama sekali, pengguna perlu tahu bahawa mereka tidak
mungkin dapat menikmati kelajuan akses jalur lebar yang sama
dengan sambungan berwayar apabila menggunakan teknologi
tanpa wayar. Ini juga berlaku pada perkhidmatan yang dilanggan
daripada mana-mana pembekal perkhidmatan yang lain.

Prestasi akses tanpa wayar dipengaruhi pelbagai faktor seperti:

1. Ketebalan dinding dalam premis.

2. Gangguan daripada peralatan elektrik lain.

3. Lokasi atau jarak router dan sebagainya.
19
20
Bagi perkhidmatan Jalur Lebar Berkelajuan Tinggi TM, UniFi,

kedua-dua sambungan akses Internet berwayar dan tanpa wayar
ditawarkan melalui router yang dipasang, iaitu Residential Gateway (RG).
Fakta tentang Residential Gateway (RG) anda:
1. RG boleh digunakan dengan komputer-komputer sedia tanpa wayar.
2. Jika komputer anda tidak dilengkapi sedia tanpa wayar, anda
boleh menaik taraf komputer anda dengan membeli adaptor
USB tanpa wayar.
3. Router tanpa wayar telah direka khusus untuk kegunaan
perkhidmatan UniFi.
4. Jaminan terhad 1 tahun diberi kepada RG sekiranya berlaku
kerosakan ketika pembuatan sahaja.
5. Adaptor atau peranti USB tanpa wayar yang terdapat di pasaran
mungkin boleh berfungsi dengan RG yang dibekalkan. Walau
bagaimanapun, kami tidak boleh menawarkan sokongan
ataupun jaminan atas kesesuaian peralatan lain yang dipasang
dan disambung pada RG.
Memandangkan banyak peranti tanpa wayar yang berada di
pasaran berfungsi pada rangkaian 2.4GHz, daripada kad tanpa
wayar kepada telefon DECT, kemungkinan bahawa sambungan RG
tanpa wayar anda mengalami gangguan daripada peranti tanpa
wayar jiran, lalu mengganggu kelajuan sambungan anda.
Namun begitu, banyak manfaat yang ditawarkan melalui
sambungan Internet tanpa wayar, termasuk keupayaan
mengakses Internet dengan pelbagai peranti berbeza, di mana
sahaja di kediaman anda. Disebabkan cara jalur lebar dan tanpa
wayar berfungsi bersama, kelajuan capaian Internet mungkin
berkurangan apabila anda menggunakan akses tanpa wayar

(berbanding sambungan terus ke RG menggunakan Kabel
Ethernet).

Apa yang boleh saya lakukan untuk mengurangkan gangguan?

1. Kabel Ethernet
Mula-mula, sambungkan komputer anda terus ke RG
menggunakan Kabel Ethernet untuk memastikan sama ada
konfigurasi tanpa wayar mengganggu kelajuan Internet anda.

2. Penggunaan Berganda

Pastikan bilangan pengguna yang menggunakan sambungan anda
jika sambungan anda membenarkan penggunaan serentak,
pastikan tiada yang menggunakan jalur lebar anda dengan banyak.

3. Reboot

Peralatan elektronik dan perisian kadangkala mengalami
masalah, seperti 'beku' atau 'tergantung' rebooting
membolehkan peralatan anda menjalani pemeriksaan
diagnostik dan dengan proses set semula dan menghidupkan
semula, yang selalunya boleh menyelesaikan masalah.
Hanya padamkan komputer dan RG selama 30-60 saat dan
hidupkannya semula.

4. Letakkan RG (atau titik akses tanpa wayar) di kedudukan
pertengahan

Seboleh-bolehnya, letakkan router tanpa wayar di tengahtengah kediaman anda, jauh daripada sebarang rintangan.
Sekiranya router tanpa wayar anda diletakkan berhampiran
dinding, signal mungkin lemah akibat halangan. Ataupun, anda
boleh mengalihkan peranti anda lebih dekat kepada RG.
21
6. Kurangkan gangguan tanpa wayar

Sekiranya anda memiliki telefon DECT atau peranti/elektronik
tanpa wayar lain di kediaman anda, komputer anda mungkin tidak
berupaya 'mendengar' router anda akibat 'kebisingan' daripada
peranti tanpa wayar lain. Untuk mengurangkan 'kebisingan'
tersebut, elakkan daripada penggunaan elektronik tanpa wayar
yang berfungsi pada frekuensi 2.4GHz. Gunakan telefon DECT
yang berfungsi pada frekuensi 5.8GHz ataupun 900MHz.
7. Kemas kini pemacu adaptor rangkaian anda ataupun firmware

Pengeluar router sentiasa memperbaiki fungsi router
mereka secara percuma. Kadangkala, pembaikan ini boleh
meningkatkan prestasi. Untuk mendapatkan status terkini
firmware router anda, lawati laman web pengeluar router anda.
Penjual adaptor jaringan juga sentiasa mengemas kini perisian

yang digunakan Windows untuk berkomunikasi dengan adaptor
jaringan, iaitu pemacu. Kemas kini ini boleh memperbaiki
prestasi serta tahap keupayaan.
8. Naik taraf peranti 802.11b/g kepada model 802.11n
802.11b/g merupakan peranti jaringan tanpa wayar biasa
yang terdapat di pasaran, tetapi 802.11n tiga kali lebih pantas.
Sekiranya anda menggunakan peranti 802.11b/g dan anda tidak

22
5. Alihkan RG daripada lantai dan jauh daripada dinding dan objek

besi (seperti kabinet fail besi)
Besi, dinding dan lantai boleh mengganggu signal tanpa wayar
router anda. Lebih dekat router dengan halangan-halangan ini,
lebih besar gangguan dan lebih lemah sambungannya.
berpuas hati dengan prestasinya, gantikan adaptor jaringan

anda dengan peralatan 802.11n yang sesuai. Sekiranya anda
membeli peralatan baru, pilihlah model 802.11n.

Secara teorinya, jaringan tanpa wayar tidak pernah mencapai
had jalur lebar. Dalam lingkungan radius 10 meter, peranti
802.11b selalunya memperolehi jalur lebar 2-5Mbps. Peranti
802.11g biasanya memperolehi jalur lebar 13-23Mbps manakala
802.11n mencapai 37.42Mbps.

Kesimpulannya, perlu disedari bahawa teknologi tanpa wayar
bergantung kepada pelbagai faktor yang boleh mempengaruhi
keupayaannya dalam membekalkan kelajuan Internet yang
optimum. Apa yang diperlukan adalah pengetahuan dan
pemahaman tentang faktor-faktor tersebut.

Kami berharap agar maklumat ini boleh membantu anda
mengoptimumkan pengalaman serta manfaat UniFi yang anda
langgani.

Pakej RG terdiri daripada:

a) 1 unit Residential Gateway


c) 1 unit Adaptor Kuasa (Power Adaptor)

d) 1 unit Panduan Pengguna
Adaptor Kuasa
Kabel Ethernet
Panduan Pengguna
23
4.3

Set-Top-Box (STB)
STB adalah alat yang disambungkan kepada set televisyen
untuk menghantar perkhidmatan HyppTV (IPTV). Ia menukarkan
isyarat data kepada kandungan audio visual untuk dipaparkan
di kaca televisyen. HyppTV berfungsi pada TV anda dengan STB
yang mengakses saluran, perkhidmatan langganan dan Video On
Demand (VOD). Ia menggunakan sambungan jalur lebar kepada
Internet untuk menyalurkan perkhidmatan video.
Pakej STB terdiri daripada:
a) 1 unit Set-Top-Box
c) 1 unit Adaptor Kuasa (Power Adaptor)
d) 1 unit Panduan Pengguna
e) 1 unit Alat Kawalan Jauh HyppTV
f ) 1 unit Kabel HDMI
STB & Alat Kawalan Jauh HyppTV
Kabel HDMI
24
Adaptor Kuasa
Kabel Ethernet
Panduan Pengguna
4.4
Telefon DECT
Telefon DECT merupakan set telefon talian tetap mudah alih

untuk kebebasan pergerakan di dalam kediaman. Ia berupaya
menyimpan nombor-nombor telefon, nada dering pilihan, nombor
terakhir yang didail, dail semula dan banyak lagi.
Pakej Telefon DECT terdiri daripada:

a) 1 unit Telefon DECT
b) 1 unit Adaptor Kuasa (Power Adaptor)
c) 1 unit Pelindung Ganggang
d) 1 unit Pengecas
e) 1 unit Panduan Pengguna
Telefon DECT
Adaptor Kuasa
Pengecas
Pelindung
Ganggang
Panduan
Pengguna
25
TELEFON (Perkhidmatan SUARA)
Langganan perkhidmatan UniFi melayakkan anda untuk menerima

satu perkhidmatan suara TM percuma. Perkhidmatan suara tertakluk
kepada maksimum SATU (1) Talian Suara. Nombor PSTN yang baru
akan diberikan kepada telefon baru (Telefon DECT) secara percuma.
Perkhidmatan Suara membolehkan semua panggilan masuk dan
keluar, sama seperti perkhidmatan PSTN. Pelanggan tidak boleh
menukar nombor perkhidmatan suara UniFi. Nikmati Pakej Kediaman
UniFi dengan kadar panggilan istimewa seperti di bawah:
i. percuma panggilan ke semua talian tetap TM seluruh Malaysia.
ii. Kadar rata 10 sen/min ke semua talian mudah alih dan talian
tetap lain seluruh Malaysia.
iii. Kadar biasa Panggilan Antarabangsa (IDD). (Pengaktifan Panggilan
Antarabangsa adalah atas permintaan.)
iv. K
adar faks adalah sama seperti kadar panggilan suara seperti di
atas. Caj-caj bergantung kepada jumlah masa yang diambil untuk
menghantar faks tanpa mengira kuantiti muka surat yang berjaya
dihantar.
Untuk setiap Pakej Kediaman UniFi, anda boleh melanggan SATU (1)
Talian Suara tambahan dengan kadar panggilan yang sama.
Talian tambahan boleh dilanggan pada harga RM25/bulan bagi setiap
talian.
26
5.1

Ciri Suara
Pilihan untuk ciri suara tambahan. Kadar adalah seperti berikut:
Three Party Conference Kemudahan rangkaian yang membolehkan tiga atau lebih
pihak dihubungkan sekali gus dalam satu panggilan persidangan, di mana mereka boleh
bercakap dan mendengar secara serentak.
Call Waiting Membenarkan pengguna untuk menerima isyarat bahawa terdapat
pemanggil lain yang sedang cuba menghubunginya ketika pengguna sedang
menggunakan telefon.
Call Forwarding Ciri pada sesetengah rangkaian telefon yang membenarkan panggilan
masuk disambungkan ke nombor telefon mudah alih atau nombor telefon lain di mana
pihak yang ingin dihubungi tersebut berada. Terdapat 3 jenis Call Forwarding:
1. Tanpa Syarat 2. Tiada Balas 3. Talian Sibuk
Call Hold Membolehkan anda untuk menangguhkan panggilan sedia ada tanpa
memutuskan hubungan sementara anda menjawab atau membuat panggilan kedua.
Call Line Identification Presentation (CLIP) Mempamerkan nombor telefon pemanggil.
Calling Line Identification Restriction (CLIR) Mengawal pameran identiti pemanggil.
Do Not Disturb Tiada panggilan masuk dibenarkan.
Voice Mail Perkhidmatan jawapan berkomputer yang disediakan oleh rangkaian telefon
secara automatik dan merakam pesanan suara daripada pemanggil apabila pelanggan
gagal menjawab sendiri panggilan tersebut, mudah alih yang akan menjawab panggilan.
Voice Barring IDD Calls Membenarkan pengguna untuk menetapkan larangan tertentu
atas panggilan keluar daripada nombor IDD.
Voice Premium Calls (Menyekat Panggilan IDD ke +600, +1377 dan +1315) Membenarkan
pengguna untuk menetapkan larangan tertentu atas panggilan keluar daripada nombor
IDD ke +600, +1377 dan +1315.
RM3.00
RM1.50
PERCUMA
PERCUMA
PERCUMA
RM3.00
PERCUMA
PERCUMA
PERCUMA
PERCUMA
Voice Premium Calls (Menyekat Panggilan IDD ke +600) - Membenarkan pengguna untuk
PERCUMA
menetapkan larangan tertentu atas panggilan keluar daripada nombor IDD ke +600.
Nota: Untuk maklumat lanjut mengenai pembelian perkhidmatan ini atau

sokongan teknikal, sila layari www.tm.com.my.
27
28
5.1.1 Three Party Conference

Bagaimanakah cara menggunakan Three Party Conference?

1) Handset 1 Semasa panggilan luar, tekan butang R untuk
menangguhkan panggilan.

2) Handset 1 Pilih unit yang diingini dengan menggunakan
butang skrol, kemudian tekan butang CALL.

Jika pihak yang dihubungi tidak menjawab panggilan, tekan
butang CALL untuk kembali ke panggilan luar.

3) Handset 2 (Penerima) Tekan butang CALL untuk menjawab
panggilan.

Handset 2 boleh berkomunikasi dengan Handset 1.

4) Handset 1 Tekan butang INT.

Untuk meninggalkan persidangan, tekan butang OFF.
Perbincangan di antara pihak lain boleh diteruskan.

Untuk menangguhkan panggilan luar, tekan butang R. Untuk
bersambung kembali ke persidangan, tekan butang INT.
5.1.2 Call Waiting

Bagaimanakah cara mengaktifkan Call Waiting?

1) Dail *43#.

2) Tekan butang CALL.

3) Dengar nada yang menandakan pengaktifan perkhidmatan
berjaya dilakukan.

Bagaimanakah cara membatalkan Call Waiting?

1) Dail #43#.


3) Dengar nada yang menandakan pembatalan perkhidmatan
berjaya dilakukan.
5.1.3 Call Forwarding (Tanpa Syarat)

Bagaimanakah cara mengaktifkan Call Forwarding (Tanpa Syarat)?

1) Dail *21* <Nombor Telefon> diikuti #.

Contoh *21*01X XXX XXXX #.


3) Tunggu nada pengesahan.

Bagaimanakah cara membatalkan Call Forwarding (Tanpa Syarat)?

1) Dail #21#.



Call Forwarding (Talian Sibuk)

Bagaimanakah cara mengaktifkan Call Forwarding (Talian Sibuk)?
Bagaimanakah cara membatalkan Call Forwarding (Talian Sibuk)?
1) Dail #71#.

29
Call Forwarding (Tiada Balas)

Bagaimanakah cara mengaktifkan Call Forwarding (Tiada Balas)?
Bagaimanakah cara membatalkan Call Forwarding (Tiada Balas)?
1) Dail #61#.
2) Tekan butang CALL

5.1.4 Call Hold

Bagaimanakah cara mengaktifkan Call Hold?

1) Tekan butang R, kemudian tekan butang OFF semasa
panggilan luar.

2) Untuk menyahaktifkan Call Hold, tekan butang CALL.
5.1.5 Do Not Disturb

Bagaimanakah cara mengaktifkan ciri-ciri Do Not Disturb?

1) Dail *26#.


3) Dengar nada yang menandakan pengaktifan perkhidmatan
berjaya dilakukan.

Bagaimanakah cara membatalkan ciri-ciri Do Not Disturb?

1) Dail #26#.
30

3) Dengar nada yang menandakan pembatalan perkhidmatan
berjaya dilakukan.
5.1.6 Voice Mail

Bagaimanakah cara mengaktifkan Voice Mail?

1) Tiada konfigurasi khas diperlukan untuk mengaktifkan ciri ini
dari CPE.

2) Jika pelanggan sibuk atau tidak menjawab panggilan selepas 40
saat, panggilan akan dipindahkan ke server Voice Mail.

3) Untuk mendapatkan semula mesej, pelanggan perlu mendail
1 300 88 6245 diikuti nombor talian tetap.
Nota: Untuk maklumat lanjut mengenai pembelian perkhidmatan ini atau sokongan
teknikal, sila layari www.tm.com.my.
31
HyppTV (IPTV)
6.1

HyppTV
Dengan HyppTV, anda dapat menonton pelbagai rancangan
TV dan filem yang menarik. HyppTV adalah satu perkhidmatan
yang menyalurkan saluran TV secara digital melalui Jalur Lebar
Berkelajuan Tinggi, yang pertama seumpamanya di Malaysia.
Alamilah pengalaman Video On Demand (VOD) dan tontoni
rancangan kegemaran anda pada bila-bila masa! HyppTV melalui
UniFi merevolusi cara anda menonton TV!
Video On Demand - dari RM8 (bergantung pada kategori)

Saluran Premium - dari RM3/saluran/bulan
Menu Utama HyppTV:

TV GUIDE
TV GUIDE
Pilih saluran
kegemaran anda
daripada senarai
saluran
32
i NTER@CTIVE
SEARCH
iMODE
SETTINGS
SEARCH
VOD
SEARCH
VOD
iNTER@CTIVE
Settings
VIDEO ON
Ciri-ciri
Pilih tetapan
DEMAND
inter aktif yang TV anda dengan Pilihlah filem/
memberikan
menggunakan
siri kegemaran
anda
pilihan Settings anda daripada
pengalaman
pelbagai genre,
menonton TV
bahasa serta
secara inovatif
kategori dan
tonton pada
bila-bila masa
SEARCH
SEARCH
search
Gunakan Search
untuk mencari
maklumat
tertentu
HELP
SEARCH
HELP
help
Carilah
jawapan kepada
kemusykilan anda
dengan pilihan
Help
Nota: Untuk maklumat lanjut, sila rujuk HyppTV Quick Service Guide atau layari
www.tm.com.my/hypptv.
PERKHIDMATAN NILAI TAMBAHan (VAS)
Untuk melanggan Perkhidmatan Nilai Tambahan (VAS), sila hubungi

TM UniFi Centre di 1 300 88 1222 atau beli secara dalam talian di
www.tm.com.my atau kunjungi TMpoint yang terpilih.
7.1 e-mel

Perkhidmatan e-mel ini menawarkan penyimpanan bersaiz 2GB.
Walau bagaimanapun, atas budi bicaranya, TM akan menambah
kapasiti tersebut untuk membolehkan penyimpanan e-mel yang
lebih besar secara PERCUMA pada masa akan datang. Alamat
e-mel anda adalah seperti yang dicetak pada Slip Pengesahan anda.

SATU alamat e-mel bagi Kediaman: NamaAnda@unifi.my.

Anda akan mempunyai 2 pilihan untuk mengakses akaun e-mel
UniFi anda:

Pilihan 1: Webmail - Akses kepada e-mel anda melalui web browser
di http://webmail.unifi.my.

Pilihan 2: e-mail Client pilihan.
7.1.1 Akses melalui Webmail
Langkah 1: Log masuk ke http://webmail.unifi.my.

Langkah 2: Masukkan ID e-mel anda (seperti dalam Slip Pengesahan)
dalam ruangan e-mail Address, kemudian masukkan
Kata Laluan anda.

Langkah 3: Klik Login.

Sekiranya anda terlupa Kata Laluan anda, sila hubungi TM UniFi
Centre di 1 300 88 1222 atau e-mel ke unifi@tm.com.my.
33
7.1.2 Akses melalui e-mail Client

Langkah 1: Log masuk ke http://webmail.unifi.my.
Langkah 2: Klik Learn how to receive UniFi e-mail via e-mail Client
dan ikut arahan.
7.2

TM WiFi
TM WiFi merupakan akses Internet jalur lebar tanpa wayar yang
disediakan di pusat membeli belah, kedai kopi, restoran, pusat
konvensyen, hotel dan lain-lain. Anda boleh membuat sambungan
ke Internet apabila berada di premis-premis ini.
Ikuti langkah berikut untuk mengakses Internet melalui TM WiFi:
Langkah 1: Hanya aktifkan TM WiFi SSID dalam pilihan rangkaian
tanpa wayar anda.
Langkah 2: Buka pelayar (Internet Explorer adalah disyorkan)
kemudian taip sebarang alamat URL.
Langkah 3: Anda akan bawa ke laman TM WiFi.
Langkah 4: Klik TM WiFi ID Type dan pilih UniFi.
Langkah 5: Masukkan login ID TM WiFi sah anda dan Kata Laluan
(seperti dalam Slip Pengesahan).
Langkah 6: Letakkan tanda rait pada terma & syarat dan klik
Login Now! untuk meneruskannya.

34
Anda kini bersedia untuk melayari Internet secara PERCUMA.
Akaun tambahan boleh didapati pada harga RM18/bulan bagi setiap akaun.
7.3
Infoblast
Ia adalah perkhidmatan portal pesanan 2 hala yang ditawarkan

kepada pelanggan melalui portal tunggal (menggunakan akses
nombor telefon UniFi: 012/013/014/016/017/019). Mengikut tetapan
asal, anda akan mendapat SATU (1) akaun Infoblast sebaik sahaja
anda melanggan salah satu daripada Pakej Kediaman UniFi. Caj
SMS adalah seperti berikut:
i. 1 hingga 50,000 SMS @ 12 sen/SMS
ii. 50,001 hingga 100,000 SMS @ 11 sen/SMS
iii. 100,001 SMS dan ke atas @ 10 sen/SMS
Untuk mengakses akaun Infoblast anda, sila ikuti langkah berikut:
Langkah 1: Layari http://www.infoblast.com.my.
Langkah 2: Masukkan ID berdaftar dan Kata Laluan anda di

Member Login.
35
7.4

Online Guard Plus

Halang pelbagai jenis virus, spyware dan ancaman yang terdapat
dalam Internet. Anda memerlukan lebih daripada sekadar
alatan pengimbas virus dalam talian yang asas untuk menjamin
keselamatan komputer dan dokumen anda. Anda boleh
memasang Online Guard Plus tambahan di samping apa yang
ditawarkan dalam Pakej Kediaman UniFi.

Online Guard Plus terdiri daripada 5 elemen keselamatan:

i. Mengimbas & membaik pulih Antivirus (MyV3).

ii. Memantau masa nyata Antivirus (MyV3 RTS).

iii. Firewall peribadi (MyFirewall).

iv. Mengimbas & membaik pulih Anti-Spyware (SpyZero).

v. Laporan Kerentanan Komputer (Laporan Amaran Keselamatan).

Sistem Operasi (OS) yang menyokong pemasangan Online Guard
Plus ialah:

i. Windows 7

ii. Windows Vista

iii. Windows XP
Lesen tambahan boleh didapati pada harga RM2/bulan bagi setiap lesen.

Untuk memasang Online Guard Plus tambahan, sila ikuti langkah

berikut:

Langkah 1: Layari http://v3.tm.net.my dengan Internet Explorer.

Langkah 2: Klik ikon Speed Up pada laman utama.
36
Langkah 3: Di bahagian Speed Up, pilih butang Click To Run.

(Mengikut tetapan asal, pelayar Internet Explorer terkini
akan menyekat fail persediaan Speed Up daripada
dimuat turun. Mesej kesilapan akan dipaparkan
This site might require the following ActiveX control
AhnLab Online Security from Ahnlab Inc. 'Click here to
Install akan dipamerkan. Klik pesanan kesilapan dan
pilih Install ActiveX Control untuk memulakan muat
turun fail persediaan Speed Up).
Langkah 4: Tetingkap AhnLab Smart Update akan dipamerkan.
Langkah 5: Selepas muat turun enjin selesai, tetingkap Speed
Up Options untuk dipamerkan. Masukkan Username
serta Kata Laluan dan klik Next. Sekiranya anda
menandakan kotak Save Password, anda akan
didaftarkan masuk secara automatik pada masa akan
datang.
Langkah 6: Klik Next dan susun tetapan untuk Speed Up.
Langkah 7: Klik Complete untuk menamatkan pemasangan Speed Up.
7.5

iShield Plus
Aplikasi ini membolehkan anda menyaring bahan yang tidak
diingini (seperti Internet, CD, DVD, pemacu USB, jaringan rakan ke
rakan, dll.) daripada paparan komputer di rumah anda, seterusnya
melindungi anak-anak anda daripada pengaruh pornografi,
kandungan web yang tidak diingini, online grooming atau buli.
Anda boleh memasang iShield Plus tambahan di samping apa
37
yang telah ditawarkan dalam Pakej Kediaman UniFi.

Ia adalah penyelesaian menyeluruh yang:

i. Memantau semua kandungan Internet

ii. Memantau komunikasi

iii. Melindungi daripada pornografi

iv. Memastikan penggunaan aplikasi yang produktif

v. Menyediakan pengimbasan pemacu cakera

vi. Menjana dan menghantar e-mel laporan insiden kepada ibu bapa

Sistem Operasi (OS) yang menyokong pemasangan iShield Plus ialah:

i. Windows 7

ii. Windows Vista

iii. Windows XP
Lesen tambahan boleh didapati pada harga RM2/bulan bagi setiap lesen.

Untuk memasang iShield Plus tambahan, sila ikuti langkah
berikut:

Langkah 1: Layari www.e-safesystems.com.my/tm.

Langkah 2: Klik Download iShield Plus dan klik Next. Pastikan
bahawa komputer anda dilengkapi dengan Microsoft.
NET 2.0 Framework sebelum memasang iShield Plus.

Langkah 3: Tetingkap License Agreement akan dipamerkan. Pilih
I accept the agreement dan klik Next.

Langkah 4: Pemasangan akan bermula secara automatik.

Langkah 5: Klik Finish untuk melengkapkan proses pemasangan.
38
7.6
e-browse
e-browse merangkumi semua kandungan sebenar akhbar dan

dimuat naik ke dalam Internet. Paling menarik, anda boleh
membaca versi dalam talian seperti membaca sebuah akhbar
sebenar, helaian demi helaian.
Langgani pada harga yang menarik seperti berikut:

i
ii
iii
iv
v
vi
vii
viii
ix
x
xi
xii
xiii
xiv
xv
xvi
xvii
Akhbar
Berita Harian (RM20/bulan)
Eastern Times (RM15/bulan)
Harian Metro (RM17/bulan)
Kosmo (RM17/bulan)
MSME (RM1.50/bulan)
Oriental Daily (RM16/bulan)
Tamil Nesan (RM16/bulan)
The Borneo Post (RM16/bulan)
The Busy Weekly (RM33/3 bulan)
The Malaysian Reserve (RM22/bulan)
The New Sabah Times (RM20/bulan)
The New Straits Times (RM20/bulan)
The Star (RM20/bulan)
Utusan Malaysia (RM20/bulan)
Utusan Sarawak (RM15/bulan)
Majalah
Anis (RM6.30/bulan)
Asuh (RM2.70/bulan)
Business Today (RM6/bulan)
Dara (RM4.50/bulan)
Gila-Gila (RM5/bulan)
Majalah i (RM4.50/bulan)
Majalah Kereta (RM6.50/bulan)
Maskulin (RM5.50/bulan)
Media Hiburan (RM12.50/bulan)
Nona (RM8/bulan)
Nur (RM5.30/bulan)
Outsourcing (RM10.80/bulan)
PC.COM (RM4.50/bulan)
Rapi (RM7/bulan)
Rasa (RM6/bulan)
Remaja (RM8.80/bulan)
Silverscreen (RM6/bulan)
Nota: Untuk senarai lengkap, sila layari www.ebrowse.com.my.
39
Untuk mengakses penerbitan e-browse, ikuti langkah berikut:

Langkah 1: Layari www.ebrowse.com.my.
Langkah 3: Pilih e-mel dan masukkan alamat e-mel berdaftar
anda dan Kata Laluan untuk e-browse.
Langkah 4: Klik Login Now dan pilih penerbitan yang telah dibeli.
7.7

e-storage Basic
e-storage Basic ialah sistem penyimpanan data secara dalam talian
di mana anda boleh menyimpan dan mengakses fail daripada
sebarang peranti yang membolehkan sambungan Internet.
Aplikasi ini membenarkan anda membuat storan sokongan serta
menyelaras fail penting anda di dalam kemudahan storan jauh.
e-storage Premium pula menyokong akses berbilang ke akaun
yang sama dan anda juga boleh menambah saiz aplikasi e-storage
anda dengan kadar per GB.
Anda boleh membeli e-storage Basic pada harga RM2/bulan atau
e-storage Premium pada harga RM4/bulan.

Untuk mengakses e-storage Basic, sila ikuti langkah berikut:

Langkah 1: Layari http://storage.netmyne.com.

Langkah 2: Masukkan alamat e-mel berdaftar anda untuk
e-storage Basic berserta Kata Laluan.

Langkah 3: Pilih UniFi di bahagian Service dan klik Login.
40
7.8
Web Hosting dengan Customised Domain Name
Pakej Kediaman UniFi menawarkan saiz simpanan 10GB, domain

percuma dan pilihan 6 domain Internet (.com, .com.my, .net,
.net.my, .org, .org.my) dan akaun e-mel tanpa had. Kini anda
boleh menggunakan domain anda sendiri sebagai alamat e-mel
(pengguna@namaanda.com).
Domain ini dilengkapi dengan saiz storan 10GB di mana anda

boleh berkongsi simpanan untuk kedua-dua fail web dan e-mel.
Dengan saiz simpanan yang disediakan, anda juga akan menikmati
bilangan akaun e-mel yang tidak terhad di mana setiap saiz
simpanan e-mel individu boleh disusun mengikut pilihan sendiri.
TM akan menghantar arahan terperinci untuk menyusun domain
anda melalui e-mel sebaik sahaja perkhidmatan diaktifkan (3 hari
selepas pengaktifan perkhidmatan).
Anda boleh melanggan domain anda sendiri pada harga RM160/tahun.

Untuk akses web hosting, sila ikuti langkah berikut:
Langkah 1: Layari https://cp.netmyne.net.
Langkah 2: Masukkan Username anda dan Kata Laluan.
41
PERALATAN PREMIS PELANGGAN (PILIHAN)
Nikmati fleksibiliti di rangkaian kediaman anda dengan WiFi USB Adaptor.

Ia boleh didapati di TMpoint berhampiran anda.
8.1
WiFi USB Adaptor
WiFi USB Adaptor menyediakan sambungan tanpa wayar dari RG

ke komputer/komputer riba anda. Peralatan ini berfungsi sebagai
penerima untuk berkomunikasi dengan rangkaian tanpa wayar.
Pakej WiFi USB Adaptor terdiri daripada:
a) 1 unit WiFi USB Adaptor
b) 1 unit CD-ROM Pengguna
c) 1 unit Panduan Pengguna
WiFi USB
Adaptor
CD-ROM
Pengguna
Panduan
Pengguna
Anda juga boleh memilih untuk menggunakan teknologi BPL. Walau

bagaimanapun, terdapat beberapa kelemahan yang perlu diambil kira.
1. Home Plug atau lain-lain peranti BPL mungkin tidak sesuai dengan
HyppTV STB, Residential Gateway atau perkhidmatan UniFi, walaupun
begitu, TM tidak dapat memberi sebarang jaminan mengenainya.
42
2. Kualiti perkhidmatan adalah berbeza apabila disambungkan

kepada HyppTV STB atau Residential Gateway melalui peranti BPL jika
dibandingkan dengan Kabel Ethernet. Ini adalah disebabkan oleh ciriciri teknologi BPL itu sendiri.
3. Perkhidmatan yang dihantarkan melalui teknologi BPL juga boleh
terjejas disebabkan pelbagai faktor seperti gangguan daripada lainlain perkakas elektrik di sekitarnya, kualiti sebenar kuprum dalam
wayar talian kuasa dan panjang talian kuasa anda.
Nota: TM tidak menawarkan sokongan teknikal untuk peranti rangkaian tambahan
seperti Home Plug, pencetak, konsol permainan, server, firewall atau router.

Sekiranya anda memerlukan bantuan, sila hubungi pembekal anda atau talian
bantuan pengeluar.
8.2

WiFi USB (Diagram Adaptor)

Persediaan di rumah untuk WiFi USB Adaptor adalah seperti yang
ditunjukkan di bawah:
WiFi USB
Adaptor
BTU
DP
FTTH / VDSL2
Kabel LAN
RG
Komputer
Telefon DECT
43
Caj Berkaitan Pemasangan UniFi
Pemasangan Standard
Hartanah Dataran Kediaman
Pemasangan standard didefinisikan sebagai proses

pemasangan biasa yang dilakukan oleh TM atau Kontraktor
Sahnya untuk pemasangan perkhidmatan UniFi.
Titik Agihan Gentian
Paip untuk Gentian (Paip GI**)
Penurun
Gentian
Pagar
FTB
STB
3
Atas
Permukaan
DP Tapak
Lurang
BTU
RG
DP Overhead Standard
DP bawah tanah
Senario kemungkinan
Terhalang:
Tanpa Kebenaran Penguasa Tempatan*
Dengan Keperluan Kebenaran Penguasa Tempatan*
Dalam kawasan premis pelanggan (Kabel Permukaan)
FTB - BTU ( 15m) Kabel Permukaan

-Raceway
BTU-RG-STB/PC ( 15m) Kabel Permukaan

-Raceway
BTU - Telefon DECT ( 15m)
*Tarikh pemasangan sebenar tertakluk kepada kebenaran penguasa tempatan oleh pelanggan atau pemaju.
44
Kotak Penghubung
Siling
FWS
Pendawaian Pemasangan
Standard (RM200)*
Caj Tambahan
(jika perlu)
15m Kabel RJ45 BTU RG STB/PC
> 15m
Caj: RM50/5m
> 15m
Caj: RM25/5m
15m Kabel RJ11 BTU Telefon DECT
> 15m
Caj: RM15/5m
30m Raceway (casing untuk pendawaian)
> 30m
Caj: RM25/5m
15m Kabel gentian FTB BTU
*Dikecualikan pada masa ini

FTB Fibre Termination Box FWS Fibre Wall Socket BTU Broadband Termination
Unit (modem) RG Residential Gateway (router) PC Personal Computer Telefon DECT
Digital Enhanced Cordless Telecommunications Phone DP Distribution Point UG
Underground RJ45 Kabel Ethernet RJ11 Kabel Telefon
Nota:
1. Sebarang caj tambahan kabel melebihi standard yang disediakan akan
dimasukkan ke dalam bil.
2. Setelah kejayaan pemasangan permulaan, sebarang permintaan untuk mengalih
semula peralatan yang dipasang akan tertakluk kepada caj pendawaian semula
sebanyak RM200 berserta tambahan caj jika tambahan panjang kabel diperlukan.
Caj ini termasuk harga yuran sokongan on-site sebanyak RM50.
3. Kabel gentian, sehingga 15 meter akan disediakan untuk BTU di lokasi pilihan
pelanggan. Sehingga 15 meter Kabel RJ45 dan Kabel RJ11 juga akan disediakan
kepada pelanggan. Sebarang lebihan kabel yang tidak digunakan untuk
pemasangan tidak akan diberikan kepada pelanggan.
4. Lokasi BTU/RG/STB akan dipersetujui di antara Pelanggan dan Kontraktor/
45
Pemasang.
Pemasangan Pilihan
Pemasangan pilihan merujuk kepada aktiviti pemasangan

yang tidak diliputi di bawah skop pemasangan standard
yang disediakan.
(Hartanah Dataran Kediaman)
Paip untuk Gentian (Paip GI**)
Titik Agihan Gentian
1
3
Siling
Pagar
FTB
1a
Kotak Penghubung
Kotak Penghubung
FWS
1b
STB
Kotak Penghubung
Tiang ke luar FTB
1a Tiang ke luar FTB melalui pendawaian di atas permukaan

1b Tiang ke luar FTB melalui pendawaian bawah tanah
2
Pendawaian permukaan 3M
Pendawaian melalui siling
46
BTU
RG
Pemasangan Pilihan untuk FTTH

Keterangan
Caj Parameter
Harga (RM)
PREMIS KEDIAMAN
Tiang luar ke FTB melalui
pendawaian di atas
permukaan atau bawah
tanah
Pendawaian permukaan
3M
30m pertama (Tiang ke FTB)
450
Tambahan setiap meter
15m pertama (FTB-BTU)
290
20
30m pertama
170
Pendawaian melalui siling*
*Caj tidak termasuk kos pemasangan pendawaian standard (Kabel gentian dalaman, RJ45
dan RJ11) yang melebihi 15 meter. Sila rujuk harga di dalam jadual pemasangan standard.
47
PERHATIAN
48
1. Semua kos termasuk tenaga kerja (pertukangan) dan paip microduct

atau bahan-bahan 3M di mana perlu.
2. Tempoh jaminan adalah 30 hari daripada tarikh kerja pemasangan
disiapkan. Jaminan ini tidak meliputi sebarang kegagalan akibat
kecuaian pihak ketiga, kecuaian pelanggan atau bencana alam.
3. Pelanggan harus menghubungi sendiri Kontraktor berkaitan dalam
tempoh jaminan untuk sebarang kerja pembetulan pemasangan pilihan.
4. Pelanggan bertanggungjawab bagi sebarang kos penyelenggaraan ke
atas semua aktiviti pemasangan pilihan.
5. Caj yang dinyatakan hanya diguna pakai untuk kerja yang dilakukan oleh
Kontraktor Sah TM sahaja.
6. Kontraktor/Pemasang berhak untuk menolak sebarang kerja atau
aktiviti pemasangan pilihan yang diarahkan oleh Pelanggan jika kerja
atau aktiviti tersebut boleh mendatangkan risiko atau kerosakan kepada
kediaman Pelanggan atau mana-mana bahagian padanya atau jika
kemahiran yang diperlukan untuk melakukan kerja tersebut melebihi
kemampuan Kontraktor/Pemasang.
7. Pelanggan mengakui bahawa TM tidak bertanggungjawab kepada
Pelanggan bagi sebarang kerugian atau kerosakan yang berlaku ke atas
Pelanggan daripada sebarang kerja atau aktiviti pemasangan pilihan
yang dibuat oleh Kontraktor/Pemasang di atas pemintaan Pelanggan
dan bersetuju bahawa sebarang tuntutan bagi sebarang kerugian atau
kerosakan berhubung dengannya (jika ada) harus dibuat terus dengan
Kontraktor/Pemasang.
Butiran
FTB-BTU (gentian)
BTU-RG (Kabel RJ45)
RG-STB/PC (Kabel RJ45)
Raceway (casing untuk pendawaian)
Sokongan on-site/
Penyelesaian Masalah
Pendawaian semula
Standard (RM 200)*
Caj Tambahan
(jika perlu)
15m
1m
15m
30m
> 15m @RM50/5m

> 1m @RM25/5m
> 15m @RM25/5m
> 30m @RM25/5m
Pemasangan pertama atau pembaikan

sekiranya kesalahan disebabkan oleh TM
RM50 satu kunjungan
TIADA
RM150

1 Tempoh jaminan untuk semua CPE yang dibekalkan di dalam pakej UniFi (VIP&BIZ)
adalah
untukBerkenaan
1 tahun dari tarikh
mula tempoh
kontrak
perkhidmatan.
Nota
Penting
Peralatan
Premis
Pelanggan
UniFi (CPE)
2
bertanggungjawab
atasyang
sebarang
kos penggantian
CPEUniFi
selepas
1 Pelanggan
Tempoh jaminan
untuk semuakeCPE
dibekalkan
di dalam pakej
(VIP&BIZ)
tamat
1 tahun.
adalahtempoh
untuk 1jaminan
tahun dari
tarikh mula tempoh kontrak perkhidmatan.
3
akan menggantikan
sebarang
percuma
dalam tempoh
2 TM
Pelanggan
bertanggungjawab
ke CPE
atassecara
sebarang
kos penggantian
CPEjaminan
selepasjika
berlaku kerosakan atau kegagalan di bawah penggunaan biasa/yang disyorkan.
tamat tempoh jaminan 1 tahun.
Pelanggan bertanggungjawab ke atas sebarang kos penggantian CPE dalam tempoh
4
3 TM akan menggantikan sebarang CPE secara percuma dalam tempoh jaminan jika
jaminan 1 tahun jika kerosakan berpunca dari pihak ketiga atau kecuaian pelanggan.
berlaku kerosakan atau kegagalan di bawah penggunaan biasa/yang disyorkan.
4 Pelanggan bertanggungjawab ke atas sebarang kos penggantian CPE dalam tempoh

jaminan 1 tahun jika kerosakan berpunca dari pihak ketiga atau kecuaian pelanggan.
Caj untuk Penggantian CPE

CPE
Harga
STB
RG
CPE
Telefon DECT
STB
RG
Telefon DECT
RM400
RM120
Harga
RM74
RM400
RM120
RM74
Sokongan on-site
untuk Pemasangan
Sokongan
RM50 on-site
untuk Pemasangan
RM50
49
10
PENYELESAIAN MASALAH
PANDANGAN HADAPAN RESIDENTIAL GATEWAY (RG)

Penunjuk LED dan Port USB
WAN
Lampu Hijau Mantap
menunjukkan
sambungan pada port
LAN. Lampu kuning
menunjukkan
sambungan telah gagal.
LED akan berkelip
sewaktu transmisi data.
Power LED
WLAN LED
Lampu yang mantap
menunjukkan segmen tanpa
wayar sedia. LED akan
berkelip sewaktu transmisi
data.
Lampu Hijau Mantap menunjukkan sambungan

betul ke bekalan tenaga. Lampu kuning
menunjukkan peranti sedang menerima tenaga.
50
Port USB
Port USB ini
menyokong fungsi
SharePort.
Sambungkan kepada
pencetak pelbagai
fungsi, pengimbas atau
peranti penyimpanan
USB ke port dan
kongsikan peranti
dengan seluruh
rangkaian.
Rangkaian LED Setempat
Lampu yang mantap menunjukkan

sambungan ke peranti berdaya Ethernet
pada 1-4 port. LED ini akan berkelip sewaktu
transmisi data.
PANDANGAN BELAKANG RESIDENTIAL GATEWAY (RG)

Sambungan Port RG
Tekan butang Reset untuk

mengembalikan router kepada
penetapan asal pengeluar.
Penerima untuk Adaptor Kuasa.
Port LAN
Sambungan peranti Ethernet
seperti komputer, suis dan hub.
Port MDI/MDIX WAN Auto adalah

sambungan bagi Kabel Ethernet
ke BTU.
51
Jika anda mengalami sebarang gangguan perkhidmatan Internet

Berkelajuan Tinggi, sila rujuk Penunjuk LED di bawah pada Residential
Gateway (RG) untuk menyelesaikan masalah.
Penunjuk
LED
Power
52
Status
Keterangan
Prosedur
Resolusi
Hasil
Penyiasatan
Tindakan
Lanjut
Hijau Mantap
Peranti AKTIF
Kondisi
operasi
biasa
Kondisi
operasi
biasa
Kondisi
operasi
biasa
Berkelip hijau
dan kemudian
kembali
Hijau Mantap
Setelah
lengkap
pengaktifan
Kondisi
operasi
biasa
Kondisi
operasi
biasa
Kondisi
operasi
biasa
Oren Mantap
1-Semasa
proses
pengaktifan
Kondisi
operasi
biasa
Kondisi
operasi
biasa
Kondisi
operasi
biasa
2-Peranti gagal
dan di bawah
mod pemulihan
1-Periksa
bekalan tenaga
di RG
2-Reset RG
3-Tunggu
45 saat untuk
Hijau Mantap
Penunjuk
tenaga
masih
kuning atau
oren
Hubungi
TMUC jika
masih
kuning atau
oren. TMUC
akan
mengaturkan
temu janji &
menghantar
pasukan
teknikal
3-Peranti
melalui proses
reboot, setelah
selesai, LED
akan kembali
kepada Hijau
Mantap
Kondisi
operasi
biasa
Kondisi
operasi
biasa
Kondisi
operasi
biasa
Penunjuk
LED
Power
Internet
(WAN)
Status
Keterangan
Prosedur
Resolusi
Hasil
Penyiasatan
Tindakan
Lanjut
Oren Mantap
(sambungan)
4-Peranti
sedang melalui
penetapan
semula
pengeluar
(factory reset).
Setelah selesai,
LED akan
kembali kepada
Hijau Mantap
Kondisi
operasi
biasa
Kondisi
operasi
biasa
Kondisi
operasi
biasa
Lampu padam
Peranti dalam
keadaan
tenaga TIDAK
AKTIF
1-Periksa
bekalan tenaga
di RG sama ada
ia disambung
dengan betul.
2-Matikan tenaga
3-Jika masih
TIDAK AKTIF,
cuba punca
tenaga yang lain
4-Periksa sama
ada RG dalam
keadaan AKTIF
5-Tunggu 45
saat untuk
Hijau Mantap
Penunjuk
tenaga
masih
TIDAK
AKTIF
Hubungi
TMUC jika
penunjuk
tenaga
masih
TIDAK
AKTIF.
TMUC akan
mengaturkan
temu janji &
menghantar
pasukan
teknikal
Hijau Mantap
Port Internet
secara fizikalnya
bersambung
dengan Kabel
Ethernet dan
dihubungkan ke
Internet
Kondisi
operasi
biasa
Kondisi
operasi
biasa
Kondisi
operasi
biasa
Hijau berkelip
dalam kelajuan
tinggi
Transmisi data
Kondisi
operasi
biasa
Kondisi
operasi
biasa
Kondisi
operasi
biasa
53
Penunjuk
LED
Internet
(WAN)
Status
Keterangan
Hijau berkelip
dalam
kelajuan
rendah
Port Internet
secara fizikalnya
bersambung
dengan Kabel
Ethernet, jenis
Internet dan
menunjukkan
ia dikonfigurasi
dengan betul
dalam router dan
perkhidmatan
ISP beroperasi.
Tetapi dengan
kondisi berikut,
LED Internet
memantulkan
cahaya hijau
dalam kelajuan
rendah (tidak
disambungkan
ke Internet)
Jenis Internet
dikonfigurasi
dengan pilihan
Sambungan
atas Permintaan
tetapi pengguna
tidak
melancarkan
sambungan
1-Kabel Ethernet
disambung,
router
dikonfigurasi
dengan betul
tetapi
perkhidmatan
ISP mengalami
gangguan
Oren Mantap
54
Prosedur
Resolusi
Hasil
Penyiasatan
Tindakan
Lanjut
Kondisi
operasi
biasa
Kondisi
operasi
biasa
Kondisi
operasi
biasa
1-Konfigurasi
semula
Penetapan
Internet
2-Jika masalah
masa ada,
hubungi TMUC
Perkhidmatan
ISP masih
mengalami
gangguan
Hubungi TMUC.
TMUC akan
mengaturkan
temu janji &
menghantar
pasukan
teknikal untuk
mengenal
pasti masalah
Penunjuk
LED
Internet
(WAN)
Status
Keterangan
Prosedur
Resolusi
Hasil
Penyiasatan
Tindakan
Lanjut
2-Jika sesi
terputus atas
sebarang sebab
lain, lampu
akan kekal
dalam
Oren Mantap
Kondisi
operasi
biasa
Kondisi
operasi
biasa
Kondisi
operasi
biasa
3-Jenis Internet
dikonfigurasi
dengan pilihan
Manual tetapi
pengguna tidak
melancarkan
sambungan
Kondisi
operasi
biasa
Kondisi
operasi
biasa
Kondisi
operasi
biasa
Berkelip oren
Port Internet
dalam kelajuan secara
tinggi
fizikalnya
bersambung
dengan Kabel
Ethernet, tetapi
WAN1 tidak
dihubungkan ke
Internet dan
sambungan
WAN2, 3 atau 4
adalah AKTIF
dan transmisi
data sedang
dilakukan
Kondisi
operasi
biasa
Kondisi
operasi
biasa
Kondisi
operasi
biasa
Oren Mantap
55
Penunjuk
LED
56
Prosedur
Resolusi
Hasil
Penyiasatan
Tindakan
Lanjut
Status
Keterangan
Internet
(WAN)
Lampu padam
Port Internet
tidak
dihubungkan ke
port Ethernet
1-Periksa status Penunjuk

tenaga AKTIF
LED masih
di BTU
TIDAK AKTIF
2-Periksa
sambungan
Kabel dari BTU
3-Sambung
Kabel RJ45 dari
BTU untuk port
WAN kuning di
RG
4-Jika masalah
masih ada,
cuba tukarkan
kabel baru
5-Lakukan
penyelesaian
masalah BTU
Hubungi
TMUC.
TMUC akan
mengaturkan
temu janji &
menghantar
pasukan
teknikal
untuk
mengenal
pasti
masalah
WLAN
Hijau Mantap
Radio AKTIF
Kondisi
operasi
biasa
Kondisi
operasi
biasa
Kondisi
operasi
biasa
Hijau berkelip Transmisi data

dalam kelajuan
tinggi
Kondisi
operasi
biasa
Kondisi
operasi
biasa
Kondisi
operasi
biasa
Lampu padam
Hubungi TMUC.
TMUC akan
mengaturkan
temu janji
dengan
pelanggan
untuk
mengkonfigurasi
Penetapan
Tanpa Wayar
Penunjuk
WLAN
masih
TIDAK AKTIF
TMUC akan
menghantar
pasukan
teknikal
untuk
mengenal
pasti
masalah
Radio TIDAK
AKTIF
Penunjuk
LED
LAN1 ke
LAN3
LAN4
(HyppTV)
Status
Hijau Mantap
Prosedur
Resolusi
Hasil
Penyiasatan
Tindakan
Lanjut
Port secara
fizikalnya
bersambung ke
suis atau PC
dengan Kabel
Ethernet
Transmisi data
Kondisi
operasi
biasa
Kondisi
operasi
biasa
Kondisi
operasi
biasa
Kondisi
operasi
biasa
Kondisi
operasi
biasa
Kondisi
operasi
biasa
Lampu padam
1-Port LAN tidak

dihubungkan ke
port Ethernet di
PC atau STB
HyppTV
2-PC atau STB
TIDAK AKTIF
3-Port RG LAN
rosak
4-Port Ethernet
PC atau STB
rosak
Penunjuk
Hubungi
LED masih
TMUC.
TIDAK AKTIF TMUC akan
mengaturkan
temu janji &
menghantar
pasukan
teknikal
untuk
mengenal
pasti masalah
Berkelip biru
WPS sedang
berjalan
Biru Mantap
(5 saat)
WPS berjaya
1-Periksa status
tenaga AKTIF di
PC atau STB
2-Periksa kabel
sambungan dari
RG ke PC atau STB
3-Sambung
Kabel RJ45 dari
PC ke port LAN
biru di RG
4-Sambung
Kabel RJ45 dari
STB ke port LAN
merah di RG
5-Jika masalah
masih ada, cuba
tukarkan kabel
baru
6-Lakukan
penyelesaian
masalah STB/PC
Kondisi
operasi
biasa
Kondisi
operasi
biasa
Hijau berkelip
dalam kelajuan
tinggi
WPS
Keterangan
Kondisi
operasi
biasa
Kondisi
operasi
biasa
Kondisi
operasi
biasa
Kondisi
operasi
biasa
57
11
Soalan-soalan lazim
PAKEJ
1. Adakah saya perlu menjelaskan bil berasingan untuk perkhidmatanperkhidmatan lain yang ditawarkan bersama UniFi?
Semua perkhidmatan, Internet Berkelajuan Tinggi, HyppTV dan
Suara yang ditawarkan di dalam pakej UniFi akan dicaj sebagai
satu jumlah di dalam satu bil UniFi.
Caj-caj lain (Perkhidmatan Nilai Tambah, caj panggilan ke talian
mudah alih dan talian tetap selain TM) yang bukan sebahagian
daripada pakej akan dicaj berasingan di dalam bil yang sama.
Walau bagaimanapun, jika pelanggan memilih untuk mengekalkan
mana-mana perkhidmatan sedia ada biarpun selepas langganan
UniFi (contohnya Streamyx, Business Broadband, TM Homeline/
Businessline), bil berasingan akan dikeluarkan bagi perkhidmatan
pilihan yang dikekalkan.
2. Adakah UniFi tertakluk kepada Polisi Penggunaan Sekata (FUP)?
Adakah FUP berbeza mengikut pakej?
Semua pakej UniFi tertakluk pada Polisi Penggunaan Sekata
(FUP). Ia merupakan piawaian amalan global bagi memastikan
pelanggan menikmati pengalaman jalur lebar berkualiti.
Pakej UniFi untuk pengguna didatangkan dengan peruntukan
kapasiti muat turun bulanan. Walau bagaimanapun, FUP tidak
58
akan memberi kesan kepada pengguna yang tidak menunjukkan

amalan penggunaan tidak adil, dan tidak akan memberi kesan
dalam penerimaan HyppTV dan Perkhidmatan Nilai Tambah.
3. Selain FUP, apakah faktor lain yang menjejaskan kelajuan akses
Internet saya?
Berikut adalah faktor yang mungkin menjejaskan kelajuan akses
Internet anda:
1. Lokasi laman web.
2. Kapasiti pelayan web.
3. Kesesakan rangkaian.
4. Pengguna atau aplikasi berganda.
5. Sistem operasi PC.
6. Sambungan WiFi (tanpa wayar).
Nota: Anda boleh mendapatkan maklumat lanjut untuk faktor di atas dari
laman web kami di www.tm.com.my.
4. Berapakah kapasiti muat turun bulanan Polisi Pengguna Sekata
(FUP) yang ditetapkan?
Pada masa ini, penetapan kapasiti muat turun bulanan belum lagi
dilaksanakan. Walau bagaimanapun, kapasiti muat turun bulanan
adalah seperti di bawah:
Pakej VIP20 120GB kapasiti muat turun bulanan.
Tiada had kapasiti bagi pakej UniFi BIZ.
59
5. Bolehkah saya lakukan naik taraf/turun taraf pakej UniFi yang saya
langgan?

Pelanggan dibenarkan menaik taraf ke pakej berkelajuan lebih tinggi

pada bila-bila masa dan tanpa kos. Walau bagaimanapun, sebarang
turun taraf pakej yang dibuat dalam tempoh kontrak minimum
(langganan biasa) tertakluk kepada yuran turun taraf sebanyak
RM200 (tertakluk kepada perubahan tanpa notis). Jika berlaku
naik taraf atau turun taraf, tempoh kontrak akan diperbaharui dan
kontrak 24 bulan baru akan berkuat kuasa daripada tarikh naik taraf/
turun taraf.
6. Di manakah boleh saya melakukan naik taraf/turun taraf pakej

UniFi?

Permohonan boleh dibuat secara dalam talian melalui portal

myUniFi di www.tm.com.my, di TMpoint terpilih atau anda boleh
menghubungi TM UniFi Centre di 1 300 88 1222.
7. Bilakah saya akan menerima bil pertama selepas saya melanggan

pakej UniFi?

Bil pertama akan diperolehi selepas sebulan perkhidmatan anda

diaktifkan. Bil pertama juga akan memasukkan caj sekali untuk
yuran pemasangan dan 2 (dua) bulan pendahuluan yuran langganan
untuk bulan semasa dan berikutnya.
8. Di mana saya boleh menjelaskan bil UniFi saya?

60
Untuk maklumat lanjut dan saluran pembayaran terkini, anda boleh

merujuk ke www.tm.com.my.
9. Adakah penalti akan dikenakan jika saya menamatkan langganan

UniFi?
Untuk penamatan sebelum tempoh kontrak minimum tamat,
pelanggan perlu membayar yuran penalti sekali bayaran sebanyak
RM500. Tiada penalti untuk penamatan selepas tempoh langganan
minimum. Pelanggan perlu menjelaskan bil tertunggak sebelum
menamatkan perkhidmatan.
PEMASANGAN
1. Berapakah caj yang dikenakan untuk pemasangan UniFi?
Yuran pemasangan sebanyak RM200 akan dikenakan bagi semua
pakej. Yuran akan dibahagikan untuk tempoh selama 5 bulan, pada
RM40/bulan. Yuran pemasangan standard sebanyak RM200 tidak
termasuk sebarang caj tambahan yang mungkin dikenakan semasa
pemasangan seperti yang tersenarai di bawah:
Standard (RM200)*
Caj Tambahan
(jika perlu)
15m Kabel gentian FTB-BTU
> 15m Caj: RM50/5m
> 15m Caj: RM25/5m
> 15m Caj: RM15/5m
> 30m Caj: RM25/5m

61
Semua caj tambahan akan dimasukkan ke dalam bil. Jika pelanggan

meminta untuk pemasangan pilihan, seperti yang tersenarai di
bawah, semua caj hendaklah dibayar terus kepada kontraktor (sama
ada kontraktor sendiri atau kontraktor sah TM).
Pemasangan Pilihan
Tiang luar ke FTB melalui pendawaian
di atas permukaan atau bawah tanah
Tertakluk kepada sebut harga

kontraktor. Caj hendaklah
dibayar terus kepada kontraktor
secara tunai.
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Sebarang permintaan untuk pendawaian semula selepas

pemasangan pertama dibuat akan dikenakan caj sebanyak RM150.
Caj penggunaan telefon dan mana-mana Perkhidmatan Nilai
Tambah akan dicaj berasingan. Jangka masa kontrak standard
adalah 24 bulan.
2. Caj pemasangan agak tinggi. Bagaimana anda memperoleh jumlah
ini untuk caj langganan?
Caj adalah setara dengan kos yang terlibat. Seperti yang anda tahu,
UniFi adalah perkhidmatan yang dibekalkan melalui sambungan
gentian terus ke kediaman dan proses pemasangannya lebih
rumit. Ia memerlukan pekerja berkemahiran tinggi yang cekap
dalam teknikal dan peralatan yang canggih. Justeru, waktu kerja
yang lama diperlukan untuk memastikan kerja pemasangan yang
mungkin mengambil masa antara 3 hingga 4 jam, yang tepat dan
berkualiti.
Lantaran itu, kami percaya caj pemasangan adalah berpatutan.
3. Berapa lama masa yang diperlukan untuk pemasangan dan ujian?

Anggaran 3 hingga 4 jam, bergantung pada jenis kediaman dan

kesensitifan alam serta kerumitan pemasangan gentian optik.
Pemasangan melibatkan kajian tapak, penyaluran, perpaipan,

kerja elektrikal dan konfigurasi peralatan.
4. Adakah TM membenarkan pelanggan melantik kontraktor mereka

sendiri untuk melakukan kerja pendawaian dalaman?

Untuk memastikan hanya perkhidmatan berkualiti tinggi diberikan

kepada pelanggan, TM tidak membenarkan kontraktor yang tidak
bertauliah melakukan pemasangan perkhidmatan. Hanya TM
atau agen yang dilantiknya boleh memasang sambungan gentian
optik di kediaman pelanggan.
Pelanggan yang ingin membuat peningkatan tambahan kepada

pendawaian dalaman mereka boleh menggunakan khidmat
kontraktor pihak ketiga selepas TM menyelesaikan pemasangan
dan telah menguji bahawa perkhidmatan berfungsi dengan baik
dan berkualiti tinggi.
5. Apa yang perlu saya lakukan sekiranya peralatan UniFi saya rosak?

Gantian percuma akan dilakukan sekiranya kerosakan ketika proses

pengeluaran berlaku dalam tempoh jaminan. Apabila tempoh jaminan
tamat, pelanggan bertanggungjawab untuk menggantikan atau
memperbaiki peralatan yang rosak itu sendiri. Untuk perkhidmatan
pelanggan, hubungi TM UniFi Centre di 1 300 88 1221.
63
6. Bagaimana jika saya ingin memindahkan perkhidmatan UniFi saya?

Adakah sebarang caj yang perlu saya bayar?
Permintaan pemindahan boleh dibuat di TMpoint terpilih atau melalui
TM UniFi Centre. Penyambungan semula di kawasan baru adalah
tertakluk kepada kesediaan perkhidmatan. Yuran pemindahan
sebanyak RM300 akan dikenakan.
7. Saya ingin mengubah lokasi peralatan UniFi saya daripada ruang
tamu ke bilik tidur. Adakah sebarang caj tambahan yang dikenakan
untuk pendawaian saya?
Ya, anda boleh berbuat demikian. Walau bagaimanapun, anda akan
dikenakan caj sebanyak RM150 untuk pendawaian semula dan yuran
sokongan on-site sebanyak RM50. Terdapat caj tambahan bagi
tambahan panjang kabel jika ia lebih daripada apa yang disediakan
di bawah proses pemasangan standard. Sila rujuk jadual di bawah.
Standard (RM200)*
15m Kabel gentian FTB-BTU
> 15m Caj: RM50/5m
> 15m Caj: RM25/5m
> 15m Caj: RM15/5m
> 30m Caj: RM25/5m

64
Caj Tambahan
(jika perlu)
Pemasangan Pilihan
Tiang luar ke FTB melalui pendawaian
di atas permukaan atau bawah tanah
Tertakluk kepada sebut harga

kontraktor. Caj hendaklah
dibayar terus kepada kontraktor
secara tunai.
8. Setelah saya memindahkan peralatan UniFi saya, caj tambahan

dimasukkan ke dalam bil saya. Adakah sebarang resit untuk
menunjukkan yang saya telah membuat bayaran?

Bagi sebarang caj pendawaian tambahan melebihi apa yang

disediakan di bawah pemasangan standard, anda tidak perlu
membayar terus kepada pemasang UniFi. Caj pendawaian tambahan
akan dimasukkan ke dalam bil pertama anda. Walau bagaimanapun,
bagi pemasangan pilihan yang melibatkan pendawaian terlindung,
pendawaian melalui siling dan kabel bawah tanah terlindung, anda
perlu membayar caj tambahan kepada kontraktor/pemasang UniFi
terus secara tunai dan mendapat resit rasmi.
9. Saya tidak pernah menggunakan perkhidmatan telefon di

kondominium saya sebelum ini dan saya akan memohon
perkhidmatan UniFi. Apa yang perlu saya buat untuk memasang
perkhidmatan UniFi di kondominium saya?

Anda harus memaklumkan dan berbincang dengan pihak pengurusan

bangunan sebelum membuat temu janji untuk pemasangan. Periksa
65
dengan pengurusan bangunan anda untuk memastikan talian

kuprum sedia ada berfungsi dengan baik untuk pemasangan VDSL2.
10. Saya menggunakan Streamyx dan UniFi serentak di kediaman saya.
Bolehkan saya menggunakan Residential Gateway sebagai router
Streamyx saya?

Residential Gateway hanya boleh digunakan untuk perkhidmatan

UniFi. Ia tidak boleh digunakan untuk perkhidmatan Internet lain kerana
sistem binaan dalamannya menggunakan platform yang berbeza.
11. Syarikat saya ingin menetapkan rangkaian menggunakan

perkhidmatan UniFi. Adakah TM menyediakan perkhidmatan
perangkaian?

TM hanya menyediakan pemasangan perkhidmatan UniFi di premis

anda. Perangkaian boleh dibuat atas inisiatif dan perbelanjaan
pelanggan sendiri.
12. Jika saya ingin membatalkan/menangguhkan temu janji untuk

pemasangan, adakah caj penalti dikenakan?

66
Jika penangguhan atau permintaan untuk penangguhan pemasangan

dibuat dalam 24 jam daripada masa temu janji, penalti sebanyak
RM200 akan dikenakan. Sebarang permintaan penangguhan dibuat
sekurang-kurang 24 jam SEBELUM masa temu janji tidak akan
dikenakan penalti.
12
HUBUNGI KAMI
www.tm.com.my
unifi@tm.com.my
TM UniFi CENTRE
JUALAN & PERTANYAAN
1 300 88 1222
Isnin - Jumaat (9.00pg-9.00mlm)
Sabtu (10.00pg-6.30ptg)
PERKHIDMATAN PELANGGAN
1 300 88 1221
Pengurusan Akaun & Bil
Isnin - Ahad (7.30pg-10.30mlm)
Bantuan Teknikal
24 jam setiap hari
Tertakluk pada terma dan syarat serta perubahan. Kadar dan maklumat yang dipaparkan
adalah betul semasa dicetak dan tertakluk pada perubahan tanpa sebarang notis.
67
terima kasih
Terima kasih kerana melanggan pakej UniFi dari

penyedia jalur lebar berkelajuan tinggi No. 1
di Malaysia.
UniFi-C/V06/07/12
68
69
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UniFi Consumer Service Guide

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www.tm.com.my | Call TM UniFi Centre 1 300 88 1222 | Visit Selected TMpoint

scope of the standard installation, the costs involved will be charged in

GUIDELINES TO CHANGE PASSWORD

TMs UniFi SERVICE

About the Service Guide

Wiring and Networking

Customer Premises Equipment (CPE)

Phone (Voice Service)

Value Added Services (VAS)

Optional Customer Premises Equipment (CPE)

Charges Related to UniFi Installation

Frequently Asked Questions (FAQ)

ABOUT THE SERVICE GUIDE

This UniFi service guide provides you with a summary of the

Broadband Power Line

Broadband Termination Unit

Customer Premises Equipment

Digital Enhanced Cordless Telecommunications

Fibre To The Home

Fair Usage Policy

High Definition Multimedia Interface

High Speed Internet

Internet Protocol Television

Local Area Network

Network Interface Card

Optical Network Unit

Post Office Protocol

Public Switched Telephone Network

Subscriber Distribution Frame

SMTP Simple Mail Transfer Protocol

Service Set Identifier

Telekom Malaysia Berhad

Uniform Resource Locator

Universal Serial Bus

Value Added Services

VDSL2 Very High Speed Digital Subscriber Line 2

Wide Area Network

WLAN Wireless Local Area Network

WiFi Protected Setup

wiring and networking

3.1 INTERNAL WIRING AND NETWORKING

The diagram illustrates the UniFi triple-play service set-up in your

CUSTOMER PREMISES EQUIPMENT (CPE)

Broadband Termination Unit (BTU)

Two types of BTU will be deployed depending on premises type:

a) ONU for FTTH (landed properties)

b) VDSL2 modem for VDSL2 (high-rise buildings)

The BTU is a terminating unit from the Access Network (TM

BTU packaging will consist of:

a) 1 unit ONU / VDSL2 Modem

b) 1 unit 1 metre Ethernet Cable

c) 1 unit 1 metre Telephone Cable

d) 1 unit Power Adaptor

e) 1 unit User Guide

Residential Gateway (RG)

4.2.1 Wireless Technology An Understanding

Wireless technology is often looked upon as a substitute to wired

There is a time and place for both technologies and as such, we

With this in view, we would like to highlight certain aspects of

What should I be aware of?

First up, customers should be aware that when using wireless

Wireless access performance may be affected by a number of

2. If you do not have a wireless-enabled computer, you may be

1) Dial 21 <Phone Number> followed by #.

1) Dial 71 < Phone Number> followed by #.

Step 1: Just turn on your TM WiFi SSID in your wireless network

Step 2: Open a browser (Internet Explorer is recommended) then