Beruflich Dokumente
Kultur Dokumente
INBRIEF
GiventheoftenoverwhelmingprevalenceofsocialneedsfacingMedicaidpopulations,includinghousing,
transportation,andnutrition,aligningsocialservicesandsupportswithhealthcaredeliveryiscritical.Many
statesrecognizetheconnectionbetweensocialdeterminantsofhealthandhealthcareutilizationand
outcomes,andaretakinginitialstepstoprovideessentialnonmedicalsupportsthroughaccountablecare
organization(ACO)programs.Thisbrief,madepossiblebyTheCommonwealthFund,outlinesearlyefforts
bystateMedicaidagenciestoincorporatesocialservicesintoACOmodels,includingkeythemesand
considerationsforotherstates.
hereisgrowingrecognitionthatsocialdeterminantsofhealthsignificantlyinfluencehealth
careoutcomesandcosts.1InMedicaid,whichservesmanyofthemostvulnerable
Americans,theneedtocoordinatehealthcareserviceswithessentialsocialsupportsincluding
housing,nutritionassistance,andemploymentservicesisparticularlycritical.2Medicaid
stakeholdersareinvestigatinghowtolinksocialservicesandsupportswithclinicalcaredelivery
models.SomestatesarepositioningMedicaidaccountablecareorganization(ACO)modelsas
vehiclestosupportacontinuumofphysicalandbehavioralhealth,aswellassocialservices.
Whenmedicalprovidersbearfinancialriskforhealthcarequalityand
outcomesinACOmodels,theyhaveanincentivetousesocialservicesand
Social Services
supportstomaximizetheimpactoftheircareinterventionsonpatients.
StatesrecognizethatACOsneedkeyinfrastructureinplaceteambased
Forthisbrief,socialservicesaredefined
care,datasharingonclinicalandsocialindicators,efficientreferral
asnonmedicalservicesthatmaybenefita
networks,andacultureofcollaborationamongproviderstoeffectively
personshealth,includinghousing,
nutritionassistance,employment
integratesocialserviceswithclinicalcare.Statesaresupportingthe
counseling,transportation,languageand
developmentofthisinfrastructurethroughprogramrequirements,
literacytraining,legalandfinancial
financialincentives,anddatasharingarrangementswithinACOand
services,peernetworks,and/orother
relatedinitiatives.Stateseffortstoincorporatementalhealthand
supportsthataidindividualswithdayto
substanceuseservicesinparticularalreadyunderwayinmanyACO
daylivingandoptimalfunctioning.
programsareprovidinglessonsonhowtoincludediverse,often
communitybasedproviders,andsettingsincaredelivery.3Thisbrief
highlightsearlystateeffortstobuildthefoundationforsocialserviceintegrationinMedicaid
ACOprograms,andsuggestsstrategiesforotherstatestoconsider.
MadepossiblethroughsupportfromTheCommonwealthFund.
2BRIEF|SupportingSocialServiceDeliverythroughMedicaidAccountableCareOrganizations
ACOENTITY
DESCRIPTION
HIGHLIGHTEDSOCIALSERVICEACTIVITIES
Regionalentitiesthat
receivecare
coordinationpayments
andareeligiblefor
performanceincentives
RCCOsprovidecarecoordinationacrossmedicalandnon
medicalservices.
Colorado
RegionalCare
Collaborative
Organizations
(RCCOs)
ThestatesStatewideDataAnalyticsContractorworkswith
RCCOstoprofiledemographicsofhighriskmembersforreferral
tononmedicalsupports.
ACsarecloselytiedtothestatesexistinghealthhomes
program,inwhichcommunitycareteamspartnerwithprimary
caresitestoprovidewraparoundsupportandcommunity
linkagestothehighestneedpatients.
ACsarerequiredtohavecontractualorinformalrelationships
withatleastonepublichealthentityandatleastoneproviderof
certaintargetedcasemanagementservices.
IHPshavetheoptiontoincludesocialservicesandprovidersin
sharedsavingsarrangements.
IHPsmustdemonstratepartnershipswithcommunitybased
organizations,socialserviceagencies,andpublichealth
resources.
Modelincludeslinkageswithcriminaljusticeprogramsand
housing,whicharealreadysupportedthroughthestateshealth
homesprogram.
DSRIPprogramsupportsdevelopmentofcommunitybased
integratedcaredeliverybysafetynetproviders.
CCOsmustestablishacommunityadvisorycouncilanddevelop
acommunityhealthneedsassessment.
CCOsareencouragedtobuildpartnershipswithrelevantsocial
serviceandcommunityentities,andcollaboratewiththem
flexiblyundertheirglobalbudget.
CCOsusecommunityhealthworkers,peerwellnessspecialists,
andpersonalnavigators.
ACOshavetheoptiontoincludenonmedicalservicesbeginning
inthesecondyearoftheprogram.
ACOsareencouragedtoleveragethestatesexistinghealth
homes,AdvancedPrimaryCareDemonstration,andSupportand
ServicesatHome(SASH)program.
Stateisusingcrossstateagencydatabase,andpredictive
modelingtool(PRISM)totargetpopulationsandsupport
programdevelopmentandimplementation.
Statewillincludequalitymetricsforeducation,employment,
andhousinginitsACOqualitystrategy.
Maine
Minnesota
NewYork
Oregon
Vermont
Washington
Accountable
Communities
(ACs)
Providerled
organizationsthat
participateinshared
savingsarrangements
Integrated
Health
Partnerships
(IHPs)
Providerled
organizationsthat
participateinshared
savingsarrangements
Under
development
Providerledmodel
closelytiedtoexisting
healthhomeand
DeliverySystem
ReformIncentive
Payment(DSRIP)
programs
Coordinated
Care
Organizations
(CCOs)
Regionalentitiesledby
managedcare
organizations(MCOs)
thatoperateunder
globalbudgetsfor
servicesprovided
undertheprogram
Accountable
Care
Organizations
(ACOs)
Providerled
organizationsthat
participateinshared
savingsarrangements
Under
development
Developingprogram
basedonexisting
healthhomeand
patientcentered
medicalhome(PCMH)
models
Informationcontainedinthistablewasdrawnfromareviewofstatematerialsandinterviewswithstateofficials.
Advancingaccess,quality,andcosteffectivenessinpubliclyfinancedcare|www.chcs.org
3BRIEF|SupportingSocialServiceDeliverythroughMedicaidAccountableCareOrganizations
ThisbrieffocusesontheapproachesofsevenstatesthatparticipatedintheCenterforHealth
CareStrategies(CHCS)MedicaidACOLearningCollaborative:Colorado,Maine,Minnesota,
NewYork,Oregon,Vermont,andWashington.WithsupportfromTheCommonwealthFund,
CHCSworkedwiththesestatestoaccelerateMedicaidACOimplementation.Ofthesestates,
MedicaidACOsareupandrunninginColorado,Maine,Minnesota,Oregon,andVermont,while
programsinNewYorkandWashingtonarestillindevelopment(seeExhibit1).
Health Homes
Severalstatesarelayingthegroundworkforsocialserviceintegrationthroughafocuson
complexpatientsviatheMedicaidhealthhomemodel.Healthhomesarerequiredtoprovide
referralstocommunityandsocialsupportsasoneoftheirprimaryfunctionsinservingpatients
withchronicphysicalorbehavioralhealthconditions.5Healthhomesalsohavevaluable
experienceintrainingcareteammembersonstandardized,comprehensivehealthassessments,
whichcanhelpMedicaidACOsidentifyhighriskpatientswhomayrequireadditionalsupportsin
thecommunity,suchasnutritionassistanceoremploymenttraining.Maine,NewYork,Vermont,
andWashingtonhaveleveragedhealthhomestrategieswhendesigningtheirMedicaidACO
programs.Forexample,MaineattributespatientstoACOsthroughtheirexistingaffiliationwitha
healthhome.NewYorkisusinglessonslearnedfromhousingandcriminaljusticeprojectswith
itshealthhomestoinformsocialservicealignmentofemergingACOsandotherstatedelivery
reforms.
Advancingaccess,quality,andcosteffectivenessinpubliclyfinancedcare|www.chcs.org
4BRIEF|SupportingSocialServiceDeliverythroughMedicaidAccountableCareOrganizations
tosupportbehavioralhealthintegrationinACOs,inparticular,provideausefulblueprint.6These
include:(1)sharedsavingstoencouragecollaborationbetweenphysicalandbehavioralhealth
providers;(2)globalpaymentstosupportcasemanagementandrehabilitationservicesfor
individualswithseriousmentalillness;(3)requirementstoincludebehavioralhealthproviders
andconsumersingovernancestructures;and(4)datareportstohelpprovidersidentifyhighrisk
patients(e.g.,thosewithcomorbidphysicalandbehavioraldiagnoses)forenhancedcare
management.
ACOprogramsrequireACOstoformpartnershipswithexternalentities.Insomecases,the
entitiesaredefinedlooselytoincludepublichealthauthorities,communityorganizations,social
serviceagencies,and/orlocalgovernment.Inothercases,specificpartnershipsaremandated.
OregonsCCOsmusthaveMemorandumsofUnderstandingwithparticularcommunity
emergencyandmentalhealthprograms,includinglocalAreaAgenciesonAgingorstateAging
andPersonswithDisabilitiesoffices.Inaddition,OregonencouragesCCOstodevelopmeaningful
partnershipswithcrisismanagementservices,communitypreventionservices,self
managementprograms,andstatebaseddepartmentsandprograms.MainerequiresthatitsACs
developcontractualorinformalrelationshipswithatleastonepublichealthentityandatleast
oneprovideroftargetedcasemanagementservices,iftherearesuchentitiesorproviders
servingmembersintheACsservicearea.Duringtheapplicationprocess,MinnesotasIHPsmust
demonstratehowformalpartnershipswithcommunitybasedorganizations,publicagencies,and
socialserviceagenciesareincorporatedintothecaredeliverymodel.Coloradorequireseach
RCCOtolinkmembers,asneeded,tononmedical,communitybasedservices,suchaschildcare,
foodassistance,servicessupportingelders,housing,andutilitiesassistance.Thestatespecifies
thatlinksmayrangefromprovidingmemberswiththenecessarycontactinformation,to
arrangingtheserviceand/oractingasaliaisonamongthememberandinvolvedproviders.In
addition,RCCOsmusthaveaTransactionAccessProgramthatcoordinateswithcaremanagers
andsupportscommunityrecoveryby:
Providingaccesstoneededcommunityresourcesviaproviderwebportal,email,fax,or
phone;
Managingnonhospitaltransitionsthroughhomevisitsbyacaremanagerorhealthcare
providerwhocanaddressthemembersmedication,livingskills,andbehavioralneeds;
Advancingaccess,quality,andcosteffectivenessinpubliclyfinancedcare|www.chcs.org
5BRIEF|SupportingSocialServiceDeliverythroughMedicaidAccountableCareOrganizations
ArrangingvisitsfromtheRCCOsmobilephysiciannetwork;and
Providingactivetransitionmanagementtopreventrelapseforconditionssuchas
alcoholwithdrawal,tobaccocessation,andweightmanagement.
workersorpeerspecialists,mayenableanACOtomoredirectlyassistpatientsinaccessingsocial
supports(e.g.,accompanyingpatientstoemploymentcounselingappointmentsorhelpingto
completefederalnutritionassistanceapplications).Suchworkersoftenareculturallyattunedto
patientsandhavesimilarlivedexperienceand/orfamiliaritywithcommunityresources,which
cansupportattainmentofpatientshealthcaregoalsandbuildpatientstrustinthehealthcare
system.OregonencouragesitsCCOstointegratecommunityhealthworkersandpeerwellness
specialistsintocareteamsforbroaderoutreachandpreventiveeducationfunctions.Colorado
encouragesitsRCCOstousecommunitybasedhealtheducatorstofosterbehavioralchange
throughclinical,personal,and/orcommunitybasedstrategies.Useofnontraditionalproviders
byMinnesotasIHPsisfacilitatedthroughastateplanamendmentthatallowscommunityhealth
workerstobillMedicaiddirectlyforsomeoftheirservices.
Create community governance or board structures:NearlyallstatesrequireACOsto
developformalstructuresforregularcommunityinput.Theseentitiesareexpectedtorepresent
theindividualsservedbytheACOs,aswellastheinterestsofthelocalcommunity.ACOsmust
interfacewiththesegovernancestructuresregularlyforfeedbackonACOserviceofferingsand
performance.
Inventory local needs and make community resources available:OregonsCCOsare
requiredtoproduceacommunityhealthneedsassessment,whichmustidentifyanysocio
economic,geographic,orracial/ethnicdisparitiesinpatientcareandhealthstatus.CCOsare
encouragedtodevelopthesecollaborativelywiththelocalpublichealthauthorities,hospitals,
mentalhealthsystems,andAreaAgenciesonAgingtoavoidduplicationwithexisting
assessments.OregonsOfficeofHealthEquityandInclusionhelpsCCOsidentifydataand
requiredresourcesfortheseassessments.ColoradorequiresitsRCCOstocreatealibraryof
communityresourcesandawebsitethatconnectsprovidersandpatientswithresourcesforchild
care,nutritionassistance,eldercare,housing,utilityassistance,andothernonmedicalsupports.
RCCOSarealsorequiredtodevelopalistofcasemanagementagenciesandcommunitybased
serviceprovidersincludingeligibilitycriteriaandcontactstofacilitatepatientfollowupthatis
updatedeverysixmonths.
Pay attention to the diverse cultural and linguistic needs of patients:Understandingthe
roleofpatientscultureandlanguageintheirhealthcarecanhelpACOsidentifythemost
effectivesocialservicesandsupports.Moststateslooselypromoteafocusonracial/ethnic
equity,encouragingACOstobesensitivetomembersculturalandlinguisticneeds,whileother
statesaremoreprescriptive.ColoradosRCCOs,forexample,mustmakehealthdisparityand
culturalcompetencytrainingavailabletotheirprovidernetworksonatleastanannualbasis(or
within60daysoftheirstartdateoranylargeprogramexpansion).OregonsCCOsarerequiredto
developtransformationplansdescribinghowtheywill:(1)developinitiativesaddressing
memberscultural,healthliteracy,andlinguisticneeds;(2)enhanceproviderandadministrative
Advancingaccess,quality,andcosteffectivenessinpubliclyfinancedcare|www.chcs.org
6BRIEF|SupportingSocialServiceDeliverythroughMedicaidAccountableCareOrganizations
staffingtobetterservediversecommunityneeds;and(3)establishqualityimprovementplansto
eliminateracial,ethnic,andlinguisticdisparities.
Financial Incentives
Financialincentivesofferapowerfulvehicleforfosteringsocialservicecoordination.By
institutingasharedsavingsorcapitatedpaymentforACOprograms,statescanmotivatecloser
collaborationbetweenthehealthcaredeliverysystemandnonmedicalagenciesandproviders.
Stateapproachesrangefromintegratedpaymentmodelsconnectingsocialservicesand
providers,toonetimegrantssupportingprovidercapacitybuilding.Exhibit2presentspayment
optionsforstatesconsideringhowtoconnectsocialserviceswithcaredeliverymodels.
EXHIBIT 2: Payment Approaches to Connect Social Services with ACO Programs
PAYMENTMETHODOLOGY
UpfrontGrants
EnhancedPerMemberPer
Month(PMPM)Payment
BENEFITS
Onetimeinvestment
Moreflexiblefundingthanservicebasedpayments
Providesadditionaldollarsforsocialservicestoaidcaremanagement
Riskadjustsforvulnerabilityofpopulation
Cantiesavings/lossestosocialservicequalitymetrics
SharedSavings
Encouragesuseofsocialservicesupportstobringdowntotalcostofcare
Savingscanbeutilizedtoreinvestinthesystem
AbilitytobraidorblendMedicaidandnonMedicaidfunds
GlobalPayments
Communitybudgetcanbecommonsourceoffundingformedicalandnonmedical
collaborators
Encouragesuseofsocialservicesupportstobringdowntotalcostofcare
Savingscanbeutilizedtoreinvestinthesystem
StateswithMedicaidACOprogramsareemployingsomeofthefollowingfinancingapproaches:
Grants:OregonsCCOshaveaccesstofinancingthroughthestatesHealthSystem
TransformationFund7toproposearangeofprojectstoaddresssocialdeterminantsofhealth.
ThestateisalsobuildingcapacitytoaddresshousingthroughStateInnovationModel(SIM)
funding.8Otherstatesarealsoleveragingresourcesfromexistingfederalinitiatives,suchas
healthhomesandSIM,tohelpACOswithstartupcosts.ManystatesareusingSIMresourcesfor
capacitybuildingtosupportsocialservicecoordination,including:(1)providertrainingoncare
managementandcommunityengagement;(2)uniformdatastandardsacrossstateagencies;(3)
datasupportforastatewidehealthinformationexchange;and(4)developmentofpopulation
healthmeasuresforperformancebasedcontracts.
Enhanced PMPM:Statescanuseanenhancedpermemberpermonth(PMPM)paymentto
covercarecoordinationcostsforproviderstolinktosocialservices.Thesefeesareusuallysmall
($410),butcoverawidevarietyofcarecoordinationresponsibilities.ColoradosRCCOsreceive
anenhancedPMPMforeachattributedmember.
Advancingaccess,quality,andcosteffectivenessinpubliclyfinancedcare|www.chcs.org
7BRIEF|SupportingSocialServiceDeliverythroughMedicaidAccountableCareOrganizations
Shared savings:Maine,Minnesota,andVermontsMedicaidACOprogramsareoperatingunder
sharedsavingsarrangements.MinnesotasIHPsareallowedtoincludesocialservicesorany
otherservicesoutsidethecoresetfortheACOprogramwithinthetotalcostofcare(TCOC)
calculationforeligiblepatients.ProviderswhoseservicesareincludedintheTCOCcanalso
participateinthedistributionofsharedsavingsandlosspayments.Minnesotaawardsbonus
pointsforIHPsthatincludecommunityorganizations,localpublichealthentities,and/or
behavioralhealthandlongtermcareprovidersindistributionofsharedsavingsandloss
payments.Vermonthasadoptedanencourageincentrequireapproachforcalculatingthe
TCOCoverathreeyearperiod.Startinginthesecondyearoftheprogram,inadditionto
receivingsharedsavingslinkedtocorequalitymetrics,ACOsinVermontcanincreasetheir
sharedsavingsratefrom50to60percentbyassumingaccountabilityforadditionalservices,
suchasnonemergencytransportation.Whiletyingsharedsavingstospecificsocialservice
qualitymetrics(e.g.,housingstatus)wouldbeadirectwaytoencouragesocialservice
integration,MedicaidACOprogramshavenotincludedsuchmetricstodate(althoughmany
statesbelievethatACOprovidersshouldleveragenonmedicalservicesandsupportstoimprove
performanceratesforexistingmeasures).9
Global payments:OregonsCCOsareregionalentitiescomprisedofmultiplepayers,
providers,andcountypublichealthdepartmentsthatacceptasingleglobalbudgetandare
accountableforthecostandqualityofMedicaidbeneficiariesphysical,behavioral,anddental
healthcare.Throughtheglobalbudget,CCOscanincludeMedicaidcoveredservices,suchas
nonemergentmedicaltransportation,aswellasservicesthatarenottraditionallycovered,to
supportpatientsneeds.Thelatterservicescanincludehealtheducation(e.g.,healthymeal
preparationclasses);peersupportgroups(e.g.,postpartumdepressionprograms);homeand
livingenvironmentimprovements(e.g.,airconditioners,athleticshoes);housingsupports(e.g.,
shelter,utilities,criticalrepairs);andimprovementstocommunityhealth(e.g.,farmers
markets);amongothersocialresources.10AnincreasingpercentageofCCOsglobalbudgetsare
withheldeachyear(twopercentin2013;threepercentin2014),whichcanberecoupedby
meetingqualitytargets.ThisstrategyencouragesCCOproviderstocoordinatewithothersectors
tomeetcostandqualitytargets,eveniftheservicesprovidedbycollaboratorsmaynotbe
directlyincludedinthebudget.AtotalspendingcapfurthermotivatesCCOstoinvestlimited
resourcesinservicestospurimprovedhealthoutcomesandreducedcosts.
Data-Sharing Infrastructure
Datasharingisonethemostimportantaspectsofsocialserviceintegration.Sharedpatientdata
enablesmedicalandnonmedicalcollaboratorstofacilitateeffectivepatienthandoffs,
continuousfollowup,and/orlongtermmonitoringofoutcomes.Statesarelayingthe
groundworkfordataexchangestosupporttheenhancedcarecoordinationpromisedbyACOs,
butthisdatasharinggenerallydoesnotyetencompasssocialservices.Statestrategiestoexpand
datasharinginclude:
State data reports for ACO providers:ColoradosStateDataAnalyticsContractorhostsaweb
portalgivingprovidersaccesstoadatabasethatpresentspatientdemographicinformation,
utilization,anddiseaseburdenprevalencetoidentifycomplexpatientsbycomorbidityand
relatedcosts.Coloradoisalsoworkingtoidentifydataonsocialdeterminantsofhealthtolink
Advancingaccess,quality,andcosteffectivenessinpubliclyfinancedcare|www.chcs.org
8BRIEF|SupportingSocialServiceDeliverythroughMedicaidAccountableCareOrganizations
Medicaidoutcomeswiththoseofotherstateagencyprogramsandlargerhealth/socialsystems.
MinnesotaprovidesitsIHPswithmonthlycaremanagementreportsonhighneedpatientsandis
lookingintoincludingsocialrisksinthesereports.
Cross-agency databases:Washingtondevelopedanintegratedsocialserviceclientdatabase
thathelpsfostercollaborationamongstateagencies(e.g.,Medicaid,criminaljustice,family
services).Itallowsthestatetoidentifypatientrisks,costs,andoutcomesatthestateor
communitylevel,aswellastheindividualorfamilylevel.Thedatabaseincludesapredictive
modelinganddecisionsupporttoolPredictiveRiskIntelligenceSysteM(PRISM)tohelp
providersandadministratorsimplementcaremanagementinterventionsforhighriskpatients.
Thestateisusingthesedatatoolstoidentifyhighutilizersofemergencyandinpatientservices,
thejailinvolved,and/orthehomeless,andlinkthemtoprogramsthatcanmeettheirbasic
housing,substanceuse,andrehabilitationneeds.AsWashingtondevelopsitsMedicaidACO
program,integratedclientdataandPRISMwillbekeyassetstothestateandACOproviders.
CHALLENGESFACINGSOCIALSERVICEDATA/HEALTHINFORMATIONINTEGRATION
Whilehealthinformationtechnology(HIT)offersmanybenefitstocollaboration,successfuleffortsinthesocialservice
realmwillrequireheightenedattentiontomakedatamorebroadlyaccessibleandmeaningful.
Socialserviceproviders,especiallysmallercommunitybasedorganizations,maynothaveaccesstoadvancedelectronic
infrastructure,includingthecapacityfordataexchange,interoperability,andsecurity/privacy,northestafffamiliarityto
integrateHITintoworkflow.Manyclinicalproviders,especiallycommunitybasedprovidersofmentalhealthand
substanceusedisorderservices,areexcludedfrommeaningfuluseandrelatedincentivepaymentprogramsthatwould
supportopportunitiestobuildHITcapacity.11
Inordertofacilitateseamlessdataexchangeacrosstheseproviders,additionalfieldsincludinghousingstatus,
incarceration,medicationlists,employment,andsocialnetworksshouldbeincludedinelectronichealthrecords.12
Thesekeymarkerscanbeusedtotriggerreferralstononmedicalservicesandsupportsandtohelppayersriskadjust
paymentstoproviders.TrendsinthesedatacanalsoindicatethedegreetowhichACOcaredeliveryimpactsnotonly
healthcare,butalsosocialwellbeing.Associalservicesbecomemoreintegrated,itwillbeimportantformembersofthe
careteambeyondclinicalcareproviderse.g.,communityhealthworkers,languageinterpreters,diabeteseducators
tohaveaccesstothisdata.
earlyintheirMedicaidACOprograms,othersmayprefertoincreaseexpectationsofACOsover
time.MinnesotausedinitialACOexperiencestomakechangestosubsequentrequestsfor
participation(RFP),leadingtoitsmostrecentRFPthatrewardsIHPsforinclusionofsocial
servicesintheACOandtotalcostofcare.Vermontsencourageincentrequireapproach
increasesqualityandcostrequirementsincrementally,allowingACOstobuildcapacitytohandle
riskbasedpaymentsoverthreeyears,withoutpenalty.Maine,Minnesota,andVermontdonot
Advancingaccess,quality,andcosteffectivenessinpubliclyfinancedcare|www.chcs.org
9BRIEF|SupportingSocialServiceDeliverythroughMedicaidAccountableCareOrganizations
requiredownsideriskduringthefirstyearoftheirsharedsavingsmodeltoproviderampuptime
forprovidersastheytransformintotheACOmodel.Insubsequentyears,allthreestatesoffer
optionsforACOstoacceptdownsiderisk.
Determine the ACO programs scope:Therearemanytypesofsocialservicese.g.,weight
counseling,smokingcessation,transportation,childcare,andhousingthatmayyieldpositive
healthoutcomes,butintegratingallofthematoncemaybechallenging.Statesmaychoose
specificservicestofocusoninitiallytotargettheresourcesnecessaryforbuildingcollaborative
agreements,referrals,andmonitoringmechanisms.Initialeffortscanserveaspilots,providing
lessonsthatcanbeappliedmorebroadly.
Align care management programs and reduce duplication:Thereareoftenmultiplecare
managementinitiativesinastatethatprovidesupportsbeyondmedicalcare.Theseprograms
and/orservicesmightinclude:(1)AreaAgenciesonAging;(2)AssertiveCommunityTreatment;
(3)communitybasedmentalhealthandsubstanceuseandtreatmentprograms;(4)homeand
communitybasedprograms;(5)longtermservicesandsupports;and/or(6)targetedcase
managementforchildrenwithdevelopmentaldisabilitiesorchronichealthconditions,andadults
withdevelopmentaldisabilitiesorHIV.Statesshouldinventory,andfosterconnectionswith,
theseinitiativestofacilitateACOalignment,mitigateturfissues,andhelpACOsadhereto
federalorstateregulationsthatminimizeduplication.MainerequiresACstoleverageexisting
caremanagementservicesbeforeofferingtheirown,recognizingthecontributionofhealth
homestosavingsrealizedunderanAC.Accordingly,statepaymentstohealthhomesand
communitycareteamsthatarepartofanACaredeductedfromsharedsavingspaymentsmade
toACs.Minnesotaalsohasoverlapinmembershipbetweenitsbehavioralhealthfocusedhealth
homesandtargetedcasemanagementefforts,andhasdevelopedpoliciestoensureservicesare
notbeingduplicated.
Build state agency capacity and seek external input:Medicaidagenciesareusingsubject
matterexpertstobuildinstitutionalknowledgeanddevelopstrategiesforsocialservice
integration.Seekingtheinputofkeystakeholderse.g.,providers,patients,community
organizations,andpublichealthagenciescanalsogarnercriticalstakeholderbuyinand
credibility,whichisimportantforsocialserviceprogramsthatmayrequirenewwaysofworking
acrosssiloswithinthestateoracrossthehealthsystem.VermonthasusedSIMfundingtoform
severalpublicprivateworkgroupschargedwithcreatingcommondefinitionsforcare
managementandpopulationhealth.VermontsGreenMountainCareBoardhasalsobeen
involvedindevelopingqualitymeasuresthatfocusonnonmedicalservicesandsupports.
Oregonestablishedacommissiontocreatereimbursementpolicies,andtrainingand
certificationstandards,forastatewideworkforceofcommunityhealthworkers,personal
navigators,andpeerwellnessspecialists.Washingtonisusingabroadstakeholderprocessto
developadashboardof4050performancemetrics,includingsocialservicerelatedmeasures.
Determine the appropriate level of prescriptiveness:Statescantakedifferentapproaches
towardfinancialincentivesandregulationindetermininghowtoincorporatesocialservicesinto
ACOs.Amoreprescriptivestrategymayrequirecontractswithsocialserviceandcommunity
basedorganizations.Somestatesmayoptformoreflexibility,makingACOsresponsiblefor
qualitymetricsthatcouldbeimprovedbyconnectingwithsocialserviceentities.Overall,
Advancingaccess,quality,andcosteffectivenessinpubliclyfinancedcare|www.chcs.org
10BRIEF|SupportingSocialServiceDeliverythroughMedicaidAccountableCareOrganizations
choosingtherightlevelofstringencywilldependonprovidercapacity,existingintraagency
relationships,politicalfactors,stakeholderinput,andstategoalsfortheMedicaidACOprogram.
Includingtheinputofconsumers,communitybasedorganizations,publichealthentities,and
socialserviceprovidersindecisionmakingwillbekeytosuccessfulcollaboration.
Conclusion
Stateshavetakenimportantfirststepstowardfosteringcollaborationbetweenmedicalandnon
medicalentitiesthatimpactpatienthealth.Largely,theseeffortshaveincludedcrossagency
partnershipsandworkgroupsatthestatelevel,andACOprogramregulationsthatinstitute
connectionsatthegroundlevel.Movingforward,stateswilllikelypursuemoreintegrated
paymentandqualitystrategiestocreateamoretenablelinkbetweenthehealthcaredelivery
systemandsocialservicesandsupports.Bybroadeningthefocusbeyondmedicalcare,ACOscan
betteraddresscriticalsocialdeterminantsofhealthandultimatelybebetterpositionedto
improveoutcomesandcontrolcostsforMedicaidpopulations.
ENDNOTES
1SocialDeterminantsofHealth.Availableat:http://www.cdc.gov/socialdeterminants/FAQ.html
2J.DeCubellisandL.Evans.InvestingintheSocialSafetyNet:HealthCaresNextFrontier.HealthAffairsBlog.July7,2014.Availableat:
http://healthaffairs.org/blog/2014/07/07/investinginthesocialsafetynethealthcaresnextfrontier/
3D.BrownandT.McGinnis.ConsiderationsforIntegratingBehavioralHealthServiceswithinMedicaidAccountableCareOrganizations.
CenterforHealthCareStrategies,July2014.Availableat:http://www.chcs.org/resource/considerationsintegratingbehavioralhealth
serviceswithinmedicaidaccountablecareorganizations/
4TechnicalAssistanceTool:MedicaidAccountableCareOrganizations:ProgramCharacteristicsinLeadingEdgeStates.CenterforHealth
CareStrategies,February2014.Availableat:http://www.chcs.org/media/ACO_DesignMatrix053014.pdf
5CenterforMedicaidandCHIPServices(CMCS).StateMedicaidDirectorLetter#10024.HealthHomesforEnrolleeswithChronic
Conditions.November16,2010.Availableat:http://downloads.cms.gov/cmsgov/archiveddownloads/SMDL/downloads/SMD10024.pdf
6D.BrownandT.McGinnis,op.cit.
7Seecurrentprojectshere:http://transformationcenter.org/transformationfunds/
8CenterforMedicareandMedicaidInnovation.StateInnovationModelsInitiative:GeneralInformation.Availableat:
http://innovation.cms.gov/initiatives/stateinnovations/
9TechnicalAssistanceTool:QualityMeasurementApproachesofStateMedicaidAccountableCareOrganizationPrograms.Centerfor
HealthCareStrategies,September2014.Availableat:http://www.chcs.org/resource/qualitymeasurementapproachesmedicaid
accountablecareorganizations/
10SeeOregonAdministrativeRules,4101410000(53)forthefulllistofOtherNonMedicalServices.Availableat:
http://arcweb.sos.state.or.us/pages/rules/oars_400/oar_410/410_141.html
11CentersforMedicare&MedicaidServices.EHRIncentivePrograms.MeaningfulUseRegulations.Availableat:
http://www.healthit.gov/policyresearchersimplementers/meaningfuluseregulations
12InstitutesofMedicine.CapturingSocialandBehavioralDomainsinElectronicHealthRecords:Phase1.April2014.
Advancingaccess,quality,andcosteffectivenessinpubliclyfinancedcare|www.chcs.org