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Fax to Email
Table of contents
About the product ....................................................................................................................................3
Homepage description .............................................................................................................................3
The header ...............................................................................................................................................4
The central part our rates......................................................................................................................5
The central part - benefits ........................................................................................................................6
The central part - for further information ................................................................................................7
The central part - sign up .........................................................................................................................8
The footer .................................................................................................................................................8
Website ergonomy ...................................................................................................................................9
Our rates.................................................................................................................................................10
Our rates.................................................................................................................................................10
Sign-Up process ......................................................................................................................................11
Personal account ....................................................................................................................................13
Send a fax ...............................................................................................................................................14
Receive a fax ...........................................................................................................................................15
Faxes sent ...............................................................................................................................................15
Faxes in progress ....................................................................................................................................15
Address book ..........................................................................................................................................16
Current usage .........................................................................................................................................17
Configure my fax ....................................................................................................................................17
How does it work? ..................................................................................................................................18
Edit my profile ........................................................................................................................................18
Billing history ..........................................................................................................................................18
How to send a fax from your email account ..........................................................................................19
How to see your faxes from your email box ..........................................................................................19
How to answer a received fax ................................................................................................................19
To send a document without a cover page ............................................................................................19
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HOMEPAGE DESCRIPTION
The screen is divided into 3 parts:
The Header
The Footer
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THE HEADER
Always accessible no matter where you
navigate, a click on the logo allows you to
go back to the homepage.
By clicking on Newsletter, you can sign up
and receive news about Fax to Email.
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THE FOOTER
With the Axiatel link, you can see the presentation of
our company members.
You can see our rates by clicking on Rates.
To see the General Terms and Conditions of our fax to
Email service, click on T&Cs.
If you need assistance, click on Contact.
The fax to Email is at the heart of sustainable
development. To have further information, click on the
Environment friendly link.
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WEBSITE ERGONOMY
All our windows on www.axiatel.com display the following way:
Left Sidebar menu
for easy site navigation
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OUR RATES
Each pack includes:
-
A 12-Month Agreement
Billing statements are calculated based on a 30-day billing cycle. You will be debited the first day of
the month corresponding to the beginning of your Axiatel service.
Value Pack
This pack costs $15 monthly
You can send up to 100 pages / month.
You can receive an unlimited number
of fax pages /month.
Business Pack
This pack costs $25 monthly
You can receive an unlimited number
of fax pages and send up to 300
outgoing fax pages /month.
Unlimited Pack
This pack costs $45 monthly
You can send up to 1000 fax pages /
month and receive an unlimited
number of pages.
Reception Pack
This pack costs $10 monthly
You can receive an unlimited number
of fax pages; Sending faxes will be
charged as extra.
Countries included in our packages are: France, Andorra, Germany, Saudi Arabia (Riyadh only), Argentina, Australia, Austria,
Bahamas, Bangladesh, Belgium, Brazil, Bulgaria, Canada, Chile, China, Colombia, South Korea, Croatia, Denmark, Easter Island, Spain,
Estonia, United States, Greece, Guadeloupe, Hong Kong, Hungary, Reunion Island, Virgin Islands (US), Ireland, Iceland, Israel, Italy, Japan,
Jordan, Latvia, Luxembourg, Malaysia, Martinique, Mexico (Mexico City only), Monaco, Norway, New Zealand, Panama, Netherlands, Peru,
Poland, Portugal, Puerto Rico, Czech Republic, Romania, United Kingdom, Russia (Moscow and St Petersburg only), Singapore, Slovakia,
Sweden, Switzerland, Taiwan, Thailand, Turkey, the Vatican.
An extra charge of $0.15 is applied for outgoing faxes exceeding the page-per-month quantity included in each
pack.
Incoming faxes, both domestic and international, are unlimited.
An extra charge of $1.00 is applied for faxes sent to a destination country which is not one of the 60 countries
included in the packs, or to special numbers
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SIGN-UP PROCESS
A click on Sign-Up will launch the 5 steps of your sign-up process.
Step 1 : select a pack
This step allows you to
choose the pack that best
fits your needs.
Click on Next Step.
Step 2: account
Information
This step allows you to
enter your personal
information for the
account creation.
The fields with a star are
mandatory.
If you are an Axialys
existing customer, you
can use the same email
address and password.
Then, click on Next step.
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PERSONAL ACCOUNT
Once the registration is complete you must log in to use the fax to email service. Please input your email and
password.
Online interface
Main menu dedicated to
your personal account
management
For Private Individuals, unless there are different durations accepted by AXIALYS, Contractual Services
and Documents are finalized for a 12 month duration which takes effect on the Order Summarys
authentication
by
the
Client,
whatever
the
date
of
service
implementation.
At the end of this initial period, unless termination by the party or parties involved, the contract will be
renewed on a month to month basis. For contract cancellation, the client must send notice of intent to
discontinue service by registered mail with a reception confirmation no less than 10 days before the
anniversary date of the order summary authentication.
For Professionals, unless there are different durations accepted by AXIALYS, Contractual Services and
Documents are finalized for a 12 month duration which takes effect on the Order Summarys
authentication by the Client, whatever the date of service implementation. At the end of this initial
period, unless termination by the party or parties involved, the contract will be renew successively every
12 months. For cancellation, acknowledgement of receipt 3 months before the anniversary date of the
Order Summary authentication is required.
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SEND A FAX
In My Fax area inside the navigation menu, click on Send a fax.
In the Recipients area :
- Indicate the recipient fax number and name.
- Use
- Use
to delete a recipient.
- Use
to add a recipient to your contacts.
- To add a recipient from your address book, click on
Add.
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RECEIVE A FAX
In the MyFax area inside the navigation menu, click on Inbox.
To see your faxes received during a certain period of
time, indicate the period in the top-right field Display
faxes from to...
To display a fax, tick the corresponding box and use the
Download or Preview (PDF) or Preview (TIF) links.
To transfer a fax, tick the corresponding box and use the
Transfer link.
To delete a fax, tick the corresponding box and use the
Delete link.
With the Fax per page scrolling menu, you can choose the
number of faxes you want to visualize (1, 10, 20, and 30).
FAXES SENT
In the MyFax area inside the navigation menu, click on Faxes Sent.
To see your faxes sent during a certain period of time,
indicate the period in the top-right field Display faxes
from to...
To visualize sent faxes from a specific recipient, go to the
Sort by number field and indicate the recipient fax
number, do not forget to insert the country code
(i.e.: 44 XXXXXX).
With the scrolling menu, you can only visualize faxes with
the following status: success, all and failure.
By ticking the box, you can Download, Transfer or Delete
the corresponding fax.
In the fax per page field, you can choose the number of
visible faxes in the window (1, 10, 20, and 30).
FAXES IN PROGRESS
In the MyFax area inside the navigation menu, click on Faxes in Progress. You will be able to visualize faxes in
progress.
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ADDRESS BOOK
In the MyFax area inside the navigation menu, click on Manage my Address Book.
To add a contact, indicate the below details :
- Surname,
- First name,
- Company
- Fax number
Then, click on Add.
To import a contact :
- In the dedicated field, click on Browse and
select the name of the contact you want to
import to your address book.
Then, click on OK.
If you wish to Import your contacts from Outlook,
please use the Help section.
How to organise My contacts section?
- To sort by column, click on Column.
- To update a contact, click on Modify.
- To delete a contact from your list, click on
delete.
- You can also empty your address book by
clicking on the corresponding field.
- With the View link, you can filter by sent and
received faxes.
In the Contacts per page area, you can choose the
number of visible contacts to display (1, 20, 30 etc).
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CURRENT USAGE
In the My Fax area, inside the navigation menu, click on Current Usage link to see your fax usage.
You can visualize the number of pages :
- Sent
- Received
CONFIGURE MY FAX
In the My fax area, inside the navigation menu, click on Configure My Fax.
In Account Options:
- Indicate the numbers of days you wish to store
your faxes online. 365 days is the maximum.
In Sending Options:
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EDIT MY PROFILE
In the MyFax area inside the navigation menu, click on Edit my Profile.
In the Personal Information area, you can update your
information.
- Title.
- Surname and first name.
- Email.
- Password.
- Company.
- Business activity sector.
- Position
- Landline phone, mobile phone.
In the Payment Method Information area, you can
update your data:
- Card type.
- Card number.
- Expiration date.
- CCV number or security code.
All modifications can be confirmed with Save.
BILLING HISTORY
In the MyFax area inside the navigation menu, click on Billing history.
To see your invoices, click on the preview link.
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