IP Voice- Level3.

1
Assessment Name

Assessment Name and Level

Total No. of Questions

50

Total Marks

50

Pass Percentage

70 %

Duration of Assessment

1 hour 30 minutes

Topic Name

No. of questions

Level 2 - Network Group - Network Basics and IP

Addressing

Level 2 - Network Group - Advanced Network &

QoS

Level 2 - Network Group ADV-TECH

Level 2 Top up - Network Security

Level 2 Top up - Wireless

ITIL

Total

25
Essential skill Topics

Total

Topic Name

No. of questions

Level 2 Voice - Telephony

Level 2Voice - VOIP & UM

Level 2Voice - Dialer & PBX

Level 2Voice - Contact Center

Level 2Voice - Cisco IP Telephony

Level 1 Voice - Avaya

5
25

Network Basics and IP Addressing

IP Addressing and Subnet mask
Cables, ports and connectors
VLSM and Subnetting
CDP and DTP functions and Operations
http://www.cisco.com/en/US/tech/tk365/technologies_tech_note09186a00800a67f5.shtml
VLAN and STP based solution
CDP and DTP operation modes
VLAN,VTP,VTP operation modes
VLAN Trunking, Trunking protocols(Dot1q and ISL), Native VLAN and VTP pruning
STP,RSTP,PVST and MST
STP Security - port fast, uplinkfast,backbone fast, BPDU guard, root guard, loop guard and UDLD
Switch-port security
Inter-VLAN routing and Switching
SVI and routing interfaces
HSRP/VRRP/GLBP
http://www.routeralley.com/ra/completed/ccnp_switching_studyguide.pdf
http://www.cisco.com/cisco/web/psa/configure.html?mode=tech&level0=268435696

Home

Advanced Network & QoS

QoS
The DiffServ and IntServ QoS models
QoS mechanisms (classification and marking, congestion management and avoidance, traffic policing and shaping)
Cisco MQC for QoS configurations
Hierarchical QoS configurations
Persistence
Class-based markings
QoS pre-classify on tunnel interface
CB-WFQ
LLQ
WRED
traffic policing
traffic shaping
MPLS EXP bits
MPLS QoS implementation concepts and models
LAN QoS
http://www.cisco.com/en/US/docs/ios/12_2/qos/configuration/guide/fqos_c.html
http://www.routeralley.com/ra/docs/qos_classification.pdf

Home

ADV-TECH
MPLS/LDP in a Service Provider IP Environment
CEF, FIB, LFIB and LIB tables on Cisco routers
MPLS labels and label stack operations on Cisco routers

LDP operations in Cisco routers

MPLS OAM (MPLS LSP Ping and MPLS Trace route)
MPLS Applications in Service provider environment
LDP
LDP high availability features
VRF and MP-BGP
MPLS VPN
Routing protocols OSPF/EIGRP/RIP/BGP between MPLS PE-CE links.
https://www.racf.bnl.gov/Facility/TechnologyMeeting/Archive/06-30-04-CISCO/CISCO-MPLS-concept.pdf
http://www.cs.wmich.edu/~alfuqaha/Fall07/cs6030/lectures/mpls-rev2.pdf
http://www.cisco.com/en/US/tech/tk436/tk428/technologies_configuration_example09186a00800a6c11.shtml

Home

Network Security
Virtual private networks
IPSec Site-to-Site VPNs and Client-to-Site VPNs
IKE, ISAKMP,ESP and AH
IPSec tunnel mode and transport mode VPN data transmission
GRE VPN tunnels
GRE over IPSec and IPSec over GRE
http://www.cisco.com/en/US/docs/security/asa/asa84/configuration/guide/interface_start.html

Home

WIRELESS
WLAN fundamentals
Basics of spread spectrum technology (modulation, DSS, OFDM, MIMO, Channels reuse and overlap, Rate-shifting,
CSMA/CA)
Wireless regulatory bodies, standards and certifications (FCC, ETSI, 802.11a/b/g/n, WiFi Alliance)
WLAN RF principles (antenna types, RF gain/loss, EIRP, refraction, reflection, ETC)
Networking technologies used in wireless (SSID --> WLAN_ID --> Interface -- >VLAN, 802.1q trunking)
Wireless topologies (IBSS, BSS, ESS, Point-to-Point, Point-to-Multipoint, basic Mesh, bridging)
802.11 authentication and encryption methods (Open, Shared, 802.1X, EAP, TKIP, AES)
frame types (associated/un-associated, management, control, data)
Basic WLAN Security
Framework of wireless security and security components (authentication, encryption, MFP, IPS)
Authentication methods (Guest, PSK, 802.1X, WPA/WPA2 with EAP- TLS, EAP-FAST, PEAP, LEAP)
Describe and configure encryption methods (WPA/WPA2 with TKIP, AES)
Describe and configure the different sources of authentication (PSK, EAP-local or -external, Radius)
Configure authentication and encryption methods on a WLAN (WPA/WPA2 with PSK and 802.1x)
Implement wireless Guest networking
Cisco WLC load-based CAC
Cisco WLC and Cisco WCS

http://www.cisco.com/en/US/docs/wireless/access_point/12.2_15_JA/configuration/guide/i12215sc.html

http://www.cisco.com/en/US/docs/wireless/controller/7.2/configuration/guide/cg_preface.html

Home

Telephony
Signaling methods
POTS
Loop start and Ground start
CDR and GSTN
Multiplexers
Cabling- twisted pair, co-axial and fiber etc.
Topologies
Signal-to Noise ratio (SNR)
Duplex and speed
Sampling
Voice over IP
Signaling protocols for VoIP
VoIP QoS basic
http://en.wikipedia.org/wiki/Circuit_switching

Home

VOIP & UM
VoIP call flows
RTP, RTCP, cRTP, and sRTP
Skinny Call Control Protocol
SIP
H.323
MGCP
Codec
Data VLANs and Voice VLANs.
Gateways, Gatekeepers and Trunks
http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/srnd/9x/intro.html

Home

Dialer & PBX

Packet Switching and Circuit switching
Key Telephony systems
Multiplexing
Quantization
ISDN
Digitization
PCM
PBX
ACD
PBX QoS
http://centrexorpbx.blogspot.in/2009/03/pulse-code-modulation-fundamentals-of.html

Home

Contact Center
Unified Messaging
IVR
CTI
Gateway signaling protocols (SIP,MGCP, H323)
SDI and Auto Attendant features
Call Agent
http://www.cisco.com/en/US/products/sw/custcosw/ps1846/products_implementation_design_guides
_list.html
Home

CISCO IP TELEPHONY
Provision end users and associated devices
Describe user creation options for Cisco Unified Communications Manager and Cisco Unified Communications
Manager Express
Create or modify user accounts for Cisco Unified Communications Manager Express using the GUI
Create or modify endpoints for Cisco Unified Communications Manager
Create or modify endpoints for Cisco Unified Communications Manager Express using the GUI
Describe how calling privileges function and how calling privileges impact system features
Create or modify directory numbers
Enable user features and related calling privileges for extension mobility, call coverage, intercom, native
presence, and unified mobility remote destination configuration
Enable end users for Cisco Unified Presence
Verify user features are operational
Configure voice messaging and presence
Describe user creation options for voice messaging
Create or modify user accounts for Cisco Unity Connection
Describe Cisco Unified Presence
Configure Cisco Unified Presence
Persistence
Generate CDR and CMR reports
Generate capacity reports
Generate usage reports
Generate RTMT reports to monitor system activities
Monitor voicemail usage
Remove unassigned directory numbers
Perform manual system backup
Provide end user support
Verify PSTN connectivity
Define fault domains using information gathered from end user
Troubleshoot endpoint issues
Identify voicemail issues and resolve issues related to user mailboxes
Describe causes and symptoms of call quality issues
Reset single devices
Describe how to use phone applications

http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/srnd/9x/intro.html
http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/admin/8_6_1/ccmcfg/bccm-861-cm.html

Home

Avaya
Hardware components
System duplication and backup options
Different types of telephones
Most important boards and media modules
Analog and digital stations
IP stations
Basic troubleshooting
Reports produced by the Communication Manager
Interpret data from reports
http://downloads.avaya.com/css/P8/documents/100011880

Home